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Google indicated that manual actions were coming to webpages that host third party webpages and according to some, the effects of those manual actions may be showing up in the search results.Site Reputation Abuse Manual Actions
Google’s SearchLiaison tweeted late on May 6th that Google was enforcing the new site reputation abuse policy with manual actions. Manual actions are when someone at Google inspects a webpage to determine if the page is in violation of a spam policy.
Th Reputation Abuse policy affects sites that host third party content that is published with little to no oversight from the hosting website. The purpose of the arrangement is for the third party to take advantage of the host site’s reputation so that both receive a share of affiliate sales. An example could be a news website that’s hosting coupon code content that’s entirely created by a third party.
What Are Manual Actions?
A manual action is when a human at Google visually inspects a website to determine if they engaged in violations of Google’s spam policies. The result of a manual action is typically but not always a removal from Google’s search index. Sometimes the offending webpages are completely removed and sometimes they are only prevented from ranking.
Sites With Manual Actions
Google communicates to the site publisher if a site has been issued a manual action. Only the site publisher and those with access to a website’s search console account is able to know. Google generally doesn’t announce which sites have received a manual action. So unless a site has completely disappeared from Google Search it’s not possible to say with any degree of certainty if a site has received a manual action.
The fact that a webpage has disappeared from Google’s search results is not confirmation that it has received a manual action, especially if other pages from the site can still be found.
It’s important then to understand that unless a website or Google publicly acknowledges a manual action anyone on the outside can only speculate if a site has received one. The only exception is in the case when a site is completely removed from the search index, in which case there’s a high probability that the site has indeed penalized.
Big Brands Dropped From Search Results
It can’t be said with certainty that a site received a manual action if the page is still in the search index. But Aleyda Solis noticed that some big brand websites have recently stopped ranking for coupon related search queries.
Aleyda shared screenshots of coupon related search results before and after the Site Abuse policies were enforced. Her tweets showed screenshots of sites that were no longer ranking. Some of the sites appear to have removed their coupon webpages (highlighted in red) and sites that still hosted coupon pages but were no longer ranking in the search results were highlighted in orange in Aleyda’s screenshots.
It should be noted that Aleyda does not accuse any site of having received a manual action. She only shows that some sites are no longer ranking for coupon code search queries.
Aleyda tweeted:
“Google has already started taking action for the new site reputation abuse policy 👀👇 See the before/after for many of the most popular “promo code(s)” queries:
* carhartt promo code* postmates promo code* samsung promo code* godaddy promo code
Sites that were ranking before and not anymore:
* In Orange (with still existing coupon sections): Cnet, Glamour, Reuters, USA Today, CNN, Business Insider* In Red (with removed coupon sections): LA Times, Time Magazine, Wired, Washington Post”
Did Reuters Receive A Manual Action?
The global news agency Reuters formerly took the number one ranking spot for the keyword phrase “GoDaddy promo code” (as seen in the “before” screenshot posted by Aleyda to Twitter).
But Reuters is completely removed from the search results today.
Did the Reuters GoDaddy page receive a manual action? Manual actions typically result in a webpage’s complete removal from Google’s search index, But that’s not the case with the Reuters GoDaddy coupon page. A site search for the GoDaddy coupon page still shows webpages from Reuters are currently still in Google’s index. It’s just not ranking anymore.
Reuters Coupon Page Remains In Search Index

It’s hard to say with certainty if the Reuters page received a manual action but what is clear is that the page is no longer ranking, as Aleyda correctly points out.
Did Reuters GoDaddy Page Violate Google’s Spam Policy?
Google’s Site Reputation Abuse policy says that a characteristic of site reputation abuse is the lack of oversight of the third party content.
“Site reputation abuse is when third-party pages are published with little or no first-party oversight or involvement…”
Reuter’s current GoDaddy page contains a disclaimer that asserts oversight over the third party content.
This is the current disclaimer:
“The Reuters newsroom staff have no role in the production of this content. It was checked and verified by the coupon team of Reuters Plus, the brand marketing studio of Reuters, in collaboration with Upfeat.”
Reuters’ disclaimer shows that there is first-party oversight which indicates that Reuters is in full compliance with Google’s spam policy.
But there’s a problem. There was a completely different disclaimer prior to Google’s Site Reputation Abuse policy announcement.  This raises the question as to whether Reuters changed their disclaimer in order to give the appearance that there was oversight.
Fact: Reuters Changed The Disclaimer
The current disclaimer on the Reuters coupon page asserts that there was some oversight of the third party content.  If that’s true then Reuters complies with Google’s spam policy.
But from March 11, 2024 and prior, the Reuters published a disclaimer that clearly disavowed involvement with the third party content.
This is what Google’s site reputation abuse policy says:
“Site reputation abuse is when third-party pages are published with little or no first-party oversight or involvement…”
And this is the March 11, 2024 disclaimer on the Reuters coupon page:
“Reuters was not involved in the creation of this content.”
Reuters Previously Denied Oversight Of 3rd Party Content

Reuters changed their disclaimer about a week after Google’s core update was announced.  That disclaimer had always distanced Reuters from involvement prior to Google’s spam policy announcement.
This is their 2023 disclaimer on the same GoDaddy Coupon page:
“This service is operated under license by Upfeat Media Inc. Retailers listed on this page are curated by Upfeat. Reuters editorial staff is not involved.”
Why did that disclaimer change after Google’s Site Reputation Abuse announcement? If Reuters is in violation did they receive a manual action but were spared from having those pages removed from Google’s search index?
Manual Actions
Manual actions can result in a complete removal of the offending webpage from Google’s search index. That’s not what happened to Reuters and other big brand coupon pages highlighted by Aleyda so it could be possible that the big brand coupon pages only received a ranking demotion and not a full blown de-indexing as is common for regular sites. Or it could be that the demotion of those pages in the rankings are complete coincidence.
Featured Image by Shutterstock/Mix and Match Studio

Many factors can affect rankings after a core algorithm update. It’s not always about the helpfulness of content, there are other factors that can play a role in why the algorithm changed and negatively affected your website rankings.If you find yourself saying, “It used to rank before, why doesn’t it rank now?” then some of these factors may be something to consider.
1. Algorithmic Losses Are Not Necessarily Persistent
Sites hit by the core algorithm update (which includes the Helpful Content part) do not have a permanent strike against them. Over the past ten years Google has rolled out complicated algorithms and systems that can take months between update cycles, leaving affected sites unable to find a quick path back to the search results. While that’s not a permanent mark it does feel like a site has acquired a curse that permanently marks them as no good and permanently excluded.
Google’s John Mueller answered a question where he confirmed that getting caught in a Core Algorithm Update is not persistent and with work a site can recover from being hit by an update.
Someone asked on X (formerly Twitter):
“Can a site hit by HCU grow again in terms of traffic if it improves in quality? Many fear that no matter the amount of improvements we make a HCU hit site will forever have a classifier assigned to it that keeps it from growing again.”
John Mueller responded:
“Yes, sites can grow again after being affected by the “HCU” (well, core update now). This isn’t permanent. It can take a lot of work, time, and perhaps update cycles, and/but a different – updated – site will be different in search too.”
2. Recovering Is Not The Right Word
A lot of people think of recovering from an update as resetting the rankings so that websites regain positions to a previous state. John Mueller’s answer on X suggests that publishers can understand algorithmic effects as something that requires adjusting a website to fit into an evolving web, including user expectations.
Mueller tweeted:
“Permanent changes are not very useful in a dynamic world, so yes. However, “recover” implies going back to just-as-before, and IMO that is always unrealistic, since the world, user-expectations, and the rest of the web continues to change. It’s never “just-as-before”.”
This statement seems to imply that to a certain degree, algorithmic updates reflect user expectations in what they expect to see in the search results. A way to understand this is with the example of Google’s Medic Update from a few years back. That update reflected a realignment of the search results with what users expect to see when making certain queries. After the Medic update, search queries for medical topics required search results with a scientific approach. Sites that reflected folk remedies and unscientific did not fit that updated definition of relevance.
There are subtle variations to this realignment of search results that goes directly to answering the question, what do users mean when they ask a search query? Sometimes relevance means informational sites while for other queries it may mean review sites are what users expect to see.
So if your site is hit by a core algorithm update, revisit the SERPs and try to determine what the new SERPs mean in terms of relevance and self-assess whether your site meets this new definition of relevance.
Circling back to Mueller’s response, there is no “going back to just-as-before” and that may be because there has been a subtle shift in relevance. Sometimes the fix is subtle. Sometimes getting back into the search engine results (SERPs) requires a major change in the website so that it meets with user expectations.
3. Thresholds And Ranking Formulas
Another interesting point that Mueller discussed is the difference between an ongoing algorithmic evaluation and the more persistent effects from a ranking system that requires an update cycle before a site can recover.
Someone asked:
“The simple question is whether you need to wait for a new core update to recover from the HCU. A simple “yes” or “no you can recover anytime” would suffice.”
John Mueller answered:
“It’s because not all changes require another update cycle. In practice, I’d assume that stronger effects will require another update. Core updates can include many things.”
Then continued with these interesting comments:
“For example, a ranking formula + some thresholds could be updated. The effects from the updated formula are mostly ongoing, the changes to thresholds often require another update to adjust.
…(“thresholds” is a simplification for any numbers that need a lot of work and data to be recalculated, reevaluated, reviewed)”
The above means there are two kinds of effects that can hit a site. One that is a part of a continually updated ranking formula that can quickly reflect changes made to a site. These used to be called rolling updates where the core algorithm can make relatively instant evaluations about a site and boost or demote the rankings.
The other kind of algorithmic issue is one that requires a massive recalculation. This is what the HCU and even the Penguin algorithms used to be like until they got folded into the core algorithm. They were like massive calculations that seemed to assign scores that were only updated on the following cycle.
4. The Web & Users Change
In another recent exchange on X, John Mueller affirmed that a key to success is keeping track of what users expect.
He tweeted:
“…there is no one-shot secret to long-lasting online success. Even if you find something that works now, the web, user desires, and how they engage with websites changes. It’s really hard to make good, popular, persistent things.”
That statement offers these concepts to keep in mind for online success:

The Internet
User desires
How users engage with websites
popularity is not persistent

Those are not algorithm factors. But they could be things that Google picks up on in terms of understanding what users expect to see when they make a search query.
What users expect to see is my preferred definition of relevance. That has practically zero to do with “semantic relevance” and more about what users themselves expect. This is something that some SEOs and publishers trip over. They focus hard on what words and phrases mean and forget that what really matters is what they mean to users.
Mueller posted something similar in an answer about why a website ranks #1 in one country and doesn’t perform as well in another. He said that what users expect to see in response to a query can be different from country to country. The point is that it’s not about semantics and entities and other technical aspects but often search ranking relevance has a lot to do with the users.
He tweeted:
“It’s normal for the search results in countries to vary. Users are different, expectations may vary, and the web is also very different.”
That insight may be helpful for some publishers who have lost rankings in a core algorithm update. It could be that user expectations have changed and the algorithm is reflecting those expectations.
5. Page-Level Signal
Google’s SearchLiaison affirmed that the Helpful Content component of the core algorithm is generally a page-level signal but that there are sitewide ones as well. His tweet quoted the Helpful Content Update FAQ which says:
“Do Google’s core ranking systems assess the helpfulness of content on a page-level or site-wide basis?
Our core ranking systems are primarily designed to work on the page level, using a variety of signals and systems to understand the helpfulness of individual pages. We do have some site-wide signals that are also considered.”
Keep An Open Mind
It’s frustrating to lose rankings in a core algorithm update. I’ve been working in SEO for about 25 years and auditing websites since 2004. Helping site owners identify why their sites no longer rank has taught me that it’s useful is to keep an open mind about what is affecting the rankings.
The core algorithm has a lot of signals, some of which pertain to the helpfulness while others are relevance to users, relevance to site queries and also just plain site quality. So it may be helpful to not get stuck thinking that a site lost rankings because of one thing because it could be something else or even multiple factors.
Featured Image by Shutterstock/Benny Marty