Mastering Content Mapping: A Strategic Approach To Boost SEO via @sejournal, @AdamHeitzman

Successful SEO content should act as a guide – not just around your website, but for users on their specific journey to answers and solutions.

Visitors to your website arrive with different intentions and levels of awareness.

Some may be casually browsing your site for the first time, others might be actively researching your products or services, and others may be on the verge of making a purchase.

So, what should you do to ensure your website caters to these diverse goals and needs? And how should you use content to facilitate the journey from early-stage prospect to repeat customer?

The answer: content mapping.

In this post, we’ll cover the importance of content mapping for SEO and explain how to develop a content strategy that helps transform visitors into customers.

Let’s dive in.

What Is Content Mapping?

Content mapping is the process of aligning content with the specific needs of your target audience at various stages of the buyer’s journey.

a chart of the buyer's journey, moving from

It involves defining your audience, understanding what content they need at different phases of the decision-making process, and delivering that content to guide them from initial awareness to a purchase decision (and beyond).

In other words, content planning is about organizing your site so that the right content reaches the right user at the right time.

Why Is Content Mapping Important For SEO?

Creating a content map can bolster your SEO efforts in multiple ways. Here are the key reasons content mapping matters for SEO.

Better Content Relevance And Targeting

Google aims to surface the most relevant results it can find for users’ search queries.

The more relevant the content, the more likely it is to rank higher in search results.

Content mapping helps increase your content’s relevance by aligning it with the search intentions of your target audience at different stages of the buying journey.

Increased User Engagement

Relevant content that directly addresses the goals and needs of visitors is also more engaging.

Better engagement means longer session durations, lower bounce rates, and more frequent interactions – all of which signal to Google that your site is a quality source of content worth ranking prominently in its search results.

Improved Keyword Optimization

Content mapping involves identifying the keywords your prospects use along the buyer’s journey.

Once you know which keywords people use at various stages of the customer lifecycle, you can incorporate those terms into the appropriate pages on your website.

Targeting a broad range of keywords lets you cater to a broader range of user intentions and boosts your organic visibility.

Structured Content Delivery

A well-planned content map helps create a clear and organized content architecture for your site.

A logical site structure improves user experience and makes it easier for search engines to crawl and index your pages correctly.

Moreover, strategic linking between thematically-related content can enhance your site’s authority for particular topics.

Support For Content Updates

A content map provides a complete overview of your site’s content, laying out the relationship between different pieces of content and their respective stages in the buyer’s journey.

With a map in hand, it’s easier to see which parts of your site are outdated or underperforming and to spot new opportunities to develop more content.

Remember, search engines favor fresh, up-to-date content, which can help maintain or improve your rankings over time.

How To Create An Effective Content Map In 6 Steps

Now, let’s break down the content mapping process.

1. Define Your Buyer Personas

The first step is to develop a clear understanding of your various customer segments.

The better you understand your ideal customers’ needs, goals, motivations, and objections, the easier it will be to create content that serves them.

The goal here is to create buyer personas (or customer avatars) that represent your target audience.

Start by gathering as much information as possible on your existing customers through surveys, interviews, customer service data, and website analytics.

Look for demographic data such as age, location, income level, and psychographic data, including personal interests, buying preferences, and lifestyle choices. Learn the challenges that lead them to seek products and services like yours.

Once you’ve collected this data, it’s time to build out your buyer personas. Each persona should be detailed and specific, like this:

Buyer Persona: “Digital Marketer Dan”

  • Demographics: Age 32, lives in San Francisco, single, masters in marketing.
  • Professional role: Senior digital marketing manager at a tech startup.
  • Goal: To increase brand awareness and lead generation through innovative digital strategies.
  • Challenges: Struggles with limited budget and resources; needs tools that maximize ROI.
  • Behavioral traits: Highly active on LinkedIn, relies on industry blogs and webinars for ongoing education.
  • Decision factors: Prioritizes cost-effective software and tools with strong user support.
  • Preferred content types: Enjoys in-depth guides, case studies, and free webinars.

Here is a sample buyer persona we developed for my agency, HigherVisibility:

A sample buyer persona the author developed for his agency, HigherVisibility.Screenshot from author, May 2024

2. Map Out The Buyer’s Journey

The next step is to map out the customer journey for each of your personas. This will guide you in creating content that meets the needs of different personas at every stage of the decision-making process.

Typically, the customer journey is made up of three main phases:

  • Awareness: Here, the persona first becomes aware of a problem or need. For example, “Digital Marketer Dan” realizes he needs to improve his digital marketing ROI. He heads to Google for ideas and clicks through to one of your blog’s educational posts discussing various digital marketing strategies.
  • Consideration: At this point, your persona will be evaluating different solutions to their more fundamental problem. For example, Dan has realized that his team needs a new digital marketing platform to optimize campaigns more effectively. Now, he’s researching the features and benefits of different tools to see which solution can best meet his needs. To get a better sense of what your company offers, Dan reads through a few of your comparison guides and watches your product demonstration videos.
  • Decision: In this final phase, your persona has considered their options and is primed to make a buying decision. For example, Dan is now almost ready to buy. To alleviate any last-minute concerns, he reads through positive feedback from other customers on your testimonials page and then finally reaches for his bank card.

Read more: How To Create A Customer Journey Map

3. Map Existing Content To Different Stages Of The Buyer’s Journey

Now, it’s time to categorize your existing content according to where it fits into the customer journey.

A common approach here is to separate content into three buckets:

  • Top of the funnel (TOFU): This content caters to visitors in the awareness stage. The goal here isn’t to make a sales pitch. Instead, it’s about providing useful information, establishing your brand as a trustworthy source of insights, and raising awareness that your solution exists. TOFU content includes blog posts, infographics, and educational videos about topics within the remit of your brand.
  • Middle of the funnel (MOFU): This content caters to those in the consideration stage. It delves deeper into the benefits and features of your solution, showing visitors how it can help address their problems. Examples include webinars, case studies, and product overviews.
  • Bottom of the funnel (BOFU): This content is designed to help purchase-ready visitors commit to a final decision. Since users are now familiar with what you can offer them, the goal is to address any lingering objections or questions standing in the way of a sale. BOFU content includes special offers, free trials, shipping and refund policy pages, customer reviews, and testimonials.

4. Optimize Existing Pages For The Right Keywords

After identifying where each page fits into the customer journey, you’ll need to ensure those pages are optimized for the appropriate keywords.

But before you get started, we recommend you first refresh and expand your current keyword list to make it as up-to-date and comprehensive as possible.

The aim is to build a complete picture of the type of queries people use when searching for TOFU, MOFU, and BOFU content related to your business. Be sure to include search intent and search volume data in your list.

Once your new keyword list is ready, make sure each page is optimized for a relevant primary keyword if it isn’t already.

Here are some best practices to keep in mind when optimizing your content for keywords:

  • Match pages with keyword intent. Only assign a keyword to a page that genuinely addresses the search intent underlying that term. If you don’t yet have a page for a given keyword, you can add it to your content calendar (see Step 6).
  • Update meta tags. Adjust the title tags, meta descriptions, and header tags to include your target keyword and any close variants. This not only helps Google understand the page’s relevance but can also encourage more click-throughs from the search results.
  • Add keywords to the content. Integrate your target keyword into your content, especially the introduction, conclusion, and headers. All keyword placements should appear natural to the reader. Also, avoid cramming your text with keywords – keyword stuffing is considered spam by search engines and can damage your SEO efforts.
  • Avoid keyword cannibalization. When two or more pages from the same website target the same term, search engines have difficulty determining which page to rank. This can dilute the ranking potential of all the competing pages. So, try to make sure that no two pages target the same primary keyword.

Read more: Keyword Research: An In-Depth Beginner’s Guide

5. Update Internal Links Strategically

Internal links are the routes your users take from one page to another. Not only are they essential for site navigation, but they also help distribute link equity (ranking power) from high-authority pages to lower-authority ones.

However, since your website’s ultimate goal is to generate conversions, each page should contain links that direct users to the next step along the buyer’s journey.

For example, suppose your business sells and installs smart home technology.

Your blog post about “Improving Home Security” (TOFU) might contain an in-text link to a related comparison guide about “The Best Smart Home Security Systems of 2024” (MOFU). Likewise, the comparison guide might contain a link directing readers to your testimonials page (BOFU).

6. Identify Content Gaps To Inform Your Editorial Calendar

The next step is to identify opportunities to create new content or add to existing content.

After expanding your keyword list in Step 4, you will most likely find several relevant keywords for which you don’t currently have content. These keywords can form the basis of your new content calendar.

When deciding which keywords to prioritize in your production schedule, keep the following in mind:

  • Marketing goals: What is your primary marketing goal? If it’s to generate more traffic and brand awareness, targeting TOFU keywords should be your priority. If the aim is to maximize sales conversion rates, targeting BOFU keywords might be a better option.
  • Relevance to your audience: Prioritize keywords that reflect your core audience’s needs. Ask whether there are any topics or questions your buyer personas are likely to have that your content doesn’t currently address.
  • Search volume and competition: High-volume keywords are typically harder to rank for. Consider creating content clusters to increase your site’s authority for specific topics. Content clusters involve a central “pillar” page providing an overview of the main topic, which links to multiple “cluster” pieces covering related sub-topics in more depth.

Final Thoughts

Creating a content map is a powerful strategy for any business looking to increase their organic visibility and maximize their website’s ability to attract qualified visitors and convert them into customers.

By understanding and addressing the various needs of your audience throughout the buyer’s journey, you can position your brand as a valuable source of information and guide visitors from initial awareness to making a purchasing decision.

Building a content map requires careful planning and attention to detail. You should treat it as a living document that evolves with your audience’s needs and business goals.

Regularly reviewing and updating your content map will ensure it remains relevant and effective in guiding your content strategy.

More resources:


Featured Image: watchara panyajun/Shutterstock

5 Content Marketing Ideas for July 2024

This July offers plenty of content topics thanks to Independence Day and the Summer Olympics in Paris. But even less apparent ideas — must-have items, humor, giveaways, junk food — can make for compelling content.

Content marketing involves creating, publishing, and promoting articles, videos, and podcasts to attract, engage, and retain customers. It is crucial for search engine optimization, social media marketing, and more.

Unfortunately, coming up with new content topics month in and month out can be a task. What follows are five ideas for July 2024.

Summer Product Tutorials

In many ways, July in the Northern Hemisphere is summer itself.

Celebrations such as U.S. Independence Day on July 4, with picnics, parades, fireworks displays, and community events, make us all feel like summer has arrived.

The weather calls us outdoors, making July an excellent time to publish summer product tutorials, showing shoppers how to use your business’s items to work or play in the sun.

The Home Depot sells products to build raised garden beds, as explained in this tutorial.

Consider The Home Depot. The company’s ecommerce site has a do-it-yourself project section, complete with video tutorials explaining a project and the products. Examples include the building of garden beds, playground equipment, and more.

This concept could work for many products.

Must-have Items

Not every product needs a tutorial. Knowing how to use Velcro from The Home Depot in a garden project might be helpful, but instructions are not required for everyday items.

Screenshot of Mr. Porter's article on sneakers.

Mr. Porter addresses why its sneakers are a must-have.

Take shoes, for example. Content marketers could try a “must-have” article or video, such as the article from clothier Mr. Porter, “5 Must-Have Sneakers For Stepping Out In Style This Summer.”

A must-have article puts an editorial spin on product recommendations. The Mr. Porter article starts with a brief introduction, making the case for summertime sneakers.

“Summer dressing is all about fun and experimentation. It’s about trying new things and breaking out of the style comfort zone we’ve been stuck in through winter.”

Each of the five recommendations includes vivid descriptions and photography, emphasizing the shoe’s design elements and versatility. That’s critical, given that the prices are upwards of $990 a pair.

Must-have content is useful for organic search rankings, social media posts, and email newsletters.

Here are hypothetical examples:

  • “10 Must-have Tools for the Perfect BBQ,”
  • “5 Must-have Hats for Summer Sun,”
  • “10 Must-have Dresses for Stylish Summer Soirees.”

International Joke Day

July 1, 2024, is International Joke Day. This pseudo-holiday reminds us to celebrate humor and laughter. It encourages folks to share jokes, puns, and funny stories with friends, family, and even strangers.

Photo of a male speaking into a microphone on a stage.

Tell a few jokes on July 1.

Jokes are prime, entertainment-focused content marketing. Consider assembling jokes endemic to your industry or products. Then publish them in a blog post, newsletters, and social media.

Jokes are an exception to avoiding AI-generated content. Here are five ChatGPT-produced jokes (with minor edits) for this article.

  • In our store, we sell emotions — mainly frustration and impatience.
  • I tried to buy a camouflage shirt online but couldn’t find it.
  • I ordered a chicken and an egg from Amazon. I’ll let you know which comes first.
  • I bought a belt online. It was a waist of money.
  • Why don’t online shoppers get lost? They follow their carts.

National Give Something Away Day

The goal of ecommerce content marketing is to sell products. But too much selling can be counterproductive. An exception could be National Give Something Away Day on July 15, 2024, when marketers can combine charity giving with a sales promotion.

Photo of third-world people in a jungle setting.

Use National Give Something Away Day for charitable giving.

Here is the idea.

  • Identify a charity that makes sense for your business.
  • Connect with the charity for a sales-based contribution, such as 5% of revenue on July 15.
  • Interview folks at the charity about their work and impact.
  • Produce an article, video, or podcast of the interview.
  • Run ads and public-relations campaigns to promote the event.

Junk Food Day

Photo of french fried potatoes and a canned drink on a restaurant table.

Content can promote junk food or discourage it.

National Junk Food Day on July 21, 2024, allows content marketers to praise the fun of junk food or the opposite, healthy eating.

Content about healthy eating and lifestyles could include:

  • Power equipment retailer’s newsletter: “Healthy Lunchbox Tips for Construction Pros.”
  • Kitchen shop’s blog: “From Junk to Joy: Transform Meals with Healthy Ingredients.”
  • Apparel brand’s podcast: “Dress for Success: 10 Nutritious Tips for a Busy Lifestyle.”

Conversely, content marketing could praise the temporary enjoyment of junk food. Here are more examples.

  • Power equipment retailer: “Break Time Bliss. 35 Junk Food Picks for Hardworking Builders.”
  • Kitchen shop’s blog: “15 Forbidden Meals for National Junk Food Day.”
  • Apparel brand’s podcast: “Stylish Snacks for National Junk Food Day.”
Q&A: Joe Pulizzi, Content Entrepreneur

Joe Pulizzi is the author of seven books on content marketing, host of two podcasts, and a popular speaker. He’s the founder of multiple content-marketing businesses, including The Tilt (website, newsletter, publishing services) and the annual Content Entrepreneur Expo.

His latest book, “The Content Entrepreneur,” is a 40-chapter guide from 33 seasoned content marketers. Topics include choosing a content niche, technology and platforms, audience-building, revenue channels, and long-term growth. The book is available in hardcover ($45), paperback ($25), and as an ebook ($10).

I asked Pulizzi about the book, the industry, authorship, and more.

Practical Ecommerce: What’s a content entrepreneur?

Joe Pulizzi: A content entrepreneur is a mini media company. This means first building an audience that knows, likes, and trusts you. What are the members’ pain points? What keeps them up at night? If you solve their challenges consistently, you’ll be a content entrepreneur in no time. Produce a compelling newsletter, podcast, or YouTube show. Then monetize.

It’s different from launching a product — the content is the product, but you can’t make money until you build the right audience.

An entrepreneur’s life has crazy ups and downs — tremendous successes and incredible failures on the same day.

Joe Pulizzi, publisher of “The Content Entrepreneur”

PEC: Why publish “The Content Entrepreneur“?

Pulizzi: My VIP group from Content Entrepreneur Expo wanted to collaborate on a project. We believed a resource was needed for content entrepreneurs. We met at CEX 2023 and assembled 33 authors to create the book, which we launched before CEX 2024 in early May.

Collaboration among 33 contributors is incredibly difficult. I wouldn’t recommend it. Luckily, we have a group of content pros who know their areas well. Most are authors in their own right. A fantastic editorial and project management team through Tilt Publishing made it happen.

PEC: You’ve now published seven books since 2008 on content marketing.

Pulizzi: The book business has changed. Most authors assume they must publish and sell through external channels. That’s no longer the case.

Affordable technology can create amazing book experiences without a traditional publisher and sell directly from authors’ websites. Why create an audience and send members elsewhere to buy the book? It makes no sense.

I created Tilt Publishing to help authors create excellent books and then sell them directly to subscribers, fans, and followers. It’s essential for long-term success.

Tilt Publishing is a hybrid — not a traditional publisher but not a vanity (custom) press, either. We assist with the backend editing, design, and distribution. Authors no longer need publishers for credibility.

Yet books remain vital. The data doesn’t lie. In 2023, almost 1 billion books were sold worldwide.

A nonfiction book is a content entrepreneur’s mission statement. What do I stand for? What do I believe?

PEC: What’s the future of content marketing?

Pulizzi: Innovative companies will continue focusing on building or buying their own audiences. Ads will never go away. They serve a purpose and still work. But why rent when you can own? To own, you need to tell a compelling story. If you do it well, you can dominate your industry. It’s not a bad place.

AI Search, Cookieless Ads Boost Content Marketing

AI-powered search results and the oft-postponed demise of third-party advertising cookies could lead ecommerce marketers toward alternative forms of content marketing.

Ecommerce shops depend on website visitors for sales — no shoppers, no orders. Two concerning trends have the potential to pinch stores’ site traffic.

Dual Challenges

The first challenge is familiar. Soon, web browsers will eliminate the advertising cookies that track shoppers across websites.

Cookies help advertising networks learn about consumers to show them relevant ads, i.e., ads they are likely to click. More relevant ads, in turn, lead to lower costs per click, better return on advertising spend, and more sales.

As tracking cookies disappear, advertising networks will lose signal, meaning ads may become less effective and, therefore, more expensive. The impact of this signal loss could be similar to Apple’s change in 2021 in how it tracked consumers across mobile apps, making social media ads relatively less effective. Ecommerce marketers may have to spend more to get paid traffic.

Organic traffic could also be a problem. Since May 14, 2024, Google’s AI Overview feature has been available for many web searches. Bing has a similar feature, Copilot, and some in the industry believe these search summaries will dramatically reduce organic site traffic to many websites. Research firm Gartner estimated that organic traffic could fall by 25% within two years.

Ecommerce marketers must find a way to offset reduced paid and organic visits. Alternative content marketing methods are one possible solution.

AI-produced image of a robot in front of a computer screen

AI search summaries could reduce the amount of organic search traffic to websites.

Content Alternatives

For many marketers, content marketing is synonymous with search engine optimization. These folks think of blog posts and even product detail content as a way to rank in search engines.

However, a broad view of content marketing may open folks to benefits beyond organic search, focusing instead on three alternatives.

Editorial newsletters

For many, email newsletters are the new blogs and a significant traffic source.

Consider, for example, an online garden supply shop.

This shop could start a “Gardening This Week” newsletter. Every Thursday, it sends an email broadcast with five gardening tips, three curated from the web. The other two link back to the garden shop’s own blog — the one that once received much organic search traffic. The shop could “sponsor” its own newsletter and include a link to a product.

This newsletter would have at least three positive impacts.

  • It becomes an alternative source of site traffic.
  • Knowing an email address helps with abandoned cart recovery.
  • Featuring a single “sponsored” product in the editorial context can drive sales.

Podcasts

In 2017, an Idaho-based farm and ranch retailer (where I was director of marketing and ecommerce) started an editorial podcast that would eventually run for 191 episodes.

The show was available on top podcasting platforms and broadcast on three local radio stations. At its peak, it reached 800,000 monthly listeners. Whenever the podcast mentioned a product, sales of that item increased.

Circa 2024, monitoring podcast performance has gotten easier, and using a podcast for content marketing could help ecommerce marketers with both traffic and sales.

Here’s how.

Imagine an online wine retailer starting a podcast interviewing sommeliers, winemakers, and industry experts.

Episodes would appear on popular podcast platforms and social media sites such as YouTube. The host would encourage listeners to visit the shop’s website and also offer a discount code for a wine mentioned in the interview.

On YouTube, the episode description would include links directly to the wine merchant’s website and the weekly offer.

Courses

Some merchants sell products that require assembly or use instructions. This presents an opportunity to teach customers via courses, a form of content marketing.

Think about an online store selling knitting supplies. The shop could launch a comprehensive knitting course, teaching the fundamentals of holding a needle and following advanced patterns. The course could reside on the shop’s website, on YouTube as a playlist, and on a dedicated portal such as Skillshare.

In each lesson, the instructor could include a materials list with links directly to the shop.

Mitigating

Marketing performance is never certain. Some of that uncertainty now concerns advertising effectiveness and organic search traffic. Marketers interested in mitigating these challenges could try alternative forms of content such as newsletters, podcasts, and courses.

The Top 10 Content Marketing Skills You Need (Plus Tips On How To Master Them) via @sejournal, @brentcsutoras

Want to reach more of your target audience, connect with them, and have meaningful interactions?

Quality content marketing may be the ideal solution for you.

But gone are the days of simply writing and releasing content.

Effective content marketing requires various skills and strategies if you want to get it right.

If you’re looking to breathe new life into your brand and generate more interest in your target audience, here are the top 10 skills and strategies you’ll need.

1. Know Your Audience And Target Them Effectively

Ask anyone about content and content marketing, and chances are that audience targeting is one of the first suggestions.

But what does audience targeting actually mean? And why is it an essential content marketing skill?

First, understand who your audience is, what their day is like, their priorities, and what they’re doing or intending to do while they consume content.

Then, use that information to craft content that counts on a platform and in a format that suits your audience.

Take the Shoe Snob Blog as an example.

The content is photo-centric. The page has few distractions, and the storytelling and text are dense and chunked.

The topics range from stories of shoemakers, care tips, and all the insider info a lover of bespoke and top-of-the-line men’s shoes, shoe designer, or shoemaker could want to know about the objects of their obsessions.

These features tell us a lot about the blog’s readers.

Shoe Snob Blog readers are likely visual, busy, and view reading the blog’s content as almost a secret pleasure they indulge in while waiting in line for an expensive coffee.

The blog doesn’t have content on saving money, getting things for less, building shoes more cheaply, or reviews of shoes you’d find in your local department store.

Why? That’s not what the blog’s target audience is interested in. In fact, those topics would likely chase readers away.

For Justin FitzPatrick, the blog’s author, it’s about the luxury, the emotional connection and passion for the brands, and the smaller details most of us wouldn’t likely notice about a man’s dress shoe – in language that matches the audience’s expertise.

You might be tempted to skip audience exploration and targeting to this degree, particularly if you’re a B2B brand or sell something non-visual like insurance.

But this could be a fatal mistake for your content marketing.

Even if you’re selling to another company, that company is driven and shaped by humans you’ll need to get attention from.

2. Understand How Brand Strategy Influences Content

Content and content marketing could do more harm than good if they fail to blend seamlessly with a brand strategy.

So, if you’re looking to build content marketing skills, ensure you understand how brand strategy influences effective content.

Solid brand-driven content strategies consist of six core elements when it comes to content:

  • Brand foundations – What matters to the company, such as the image it wishes to project, etc.
  • Audience discovery and brand position – How the brand fits within the market.
  • Keywords and language – How the company wants people to find its brand, and what language it will use.
  • Authority building – Looking like an expert and a leader on a chosen topic.
  • Content creation – Any content strategy must be manageable, affordable, sustainable, scalable, and effective.
  • Organization – Utilizing an editorial and publishing calendar and post-publishing tracking and measurement to maintain and guide your content strategy.

3. Consider SEO, Search, And Search Engines

SEO and search are essential for getting found, gaining traffic, building authority, and overall growth.

If you want your content marketing to work, you can’t afford to avoid this content marketing skill because you’re not an expert.

  • Users make 1.2 trillion searches on Google per year.
  • 93% of all web traffic comes from a search engine.
  • 46% of searches are made to look for something local.

In January 2023, searches for phrases that included “gifts” increased 45%, while searches that included “presents” increased 15% over 2022. This equated to $47 billion in the two weeks following Christmas.

So, search is growing and becoming more important – not declining.

If you want to take advantage of search traffic, you need to ensure you’re considering several aspects of SEO when developing your content marketing skills, including:

  • Keyword research.
  • AI and how to humanize your content.
  • Link building.
  • Building authority.
  • Topic relevance and expertise.
  • Site structure, website performance, and analytics.

4. Humanize Your Content

Once you get started with content marketing, you’ll realize pretty quickly that AI-generated content is highly problematic.

You need to follow basic SEO formulas to have your content rank, another formula to make it interesting and catchy for readers, and how to maximize the usability of your content.

However, you also need to ensure you stand out from the crowd and surpass your competitors.

To make your content more human-friendly, learn how to:

  • Create content that supports a user journey rather than search engines or sections of a funnel.
  • Utilize customer communications and social channels to understand and connect with your audience. Then, use it to market your content.
  • Make use of internal experts. Not only is looking in-house a way to make excellent content more affordable, but audiences also love to see your brand’s passion for what it does.
  • Take a smart angle, get personal, and have an attitude. Personality and branding are vital, but so is the information you provide. Ensure it is something of value to your readers, and don’t be afraid to tell stories to build emotional connections.
  • Add personal videos to top-performing articles.

One of the best examples of all these tips for humanized content in action is the annual Christmas content campaign from WestJet.

5. Engage By Storytelling And Creative Writing

If you want to capture attention and use content to connect with your audience, you need to be able to tell a good story.

Stories make content emotionally engaging but also make it possible for readers to experience what it would be like if they purchased your product or service.

Want to strengthen your content marketing with storytelling?

  • Create relatable, believable content. To do this, know your audience, understand their experiences, and create content that aligns with this knowledge.
  • Have a clear message. Like an ad, every story or piece of content needs a goal and a clear message you want to convey to your audience.
  • Choose the right type of story. Do you need to make an emotional connection? Compel a reader to act? Convey values, a feature, or a concept? Build community?
  • Select the right platform and medium. If you want to share several statistics, video might not be the best option. Selling vacations? YouTube or TikTok might perform better than Reddit or a blog.
  • Know where to start and stop. Your content needs to appear at the right point in the customer journey and push readers to the next step. What should readers do next?
  • Organize and structure. Plan your content ahead of time. Make sure your stories have an arc, make sense, and take readers or views through an experience.

6. Do Your Research

The best content provides an audience with information or a look at something they normally don’t have access to.

To find this information, you must be prepared for deep research – and that means a lot more than just finding a statistic.

Find the original source or study. Ensure the number you’ve found is still relevant and accurate. Consider the source of the statistic and how they arrived at that number. What did the study not consider when finding their statistic?

To build additional authority, you may consider interviewing the source of a statistic or a subject area expert.

7. Improve Your Interviewing Skills

While it helps if you deeply understand the subject matter, it isn’t all lost if you’re new to the topic.

In fact, being a newbie to a topic can have advantages because you can see the topic with a fresh perspective.

One thing you must be knowledgeable about, however, is interviews. Interviewing is an essential content marketing skill.

Here are some tips:

Prepare

Arrive at the interview with an understanding of the topic. Know the pains and challenges individuals interested in the topic face.

Understand your priorities for your readers, the industry, and the individual you’re interviewing.

Have a list of questions that are thoughtful and organized, and work toward answering a single question or reaching a specific goal.

Set Interview Goal

Are you trying to get tips from an expert? A day in the life of? Solve or bring light to a certain issue? Make a human connection?

Choose a goal for your interview, organize it into an outline, and remove any question or information that doesn’t help you move toward that goal.

Be Personable And Make The Interviewee Comfortable

Awkward silences, a lack of rapport, nervousness, and other social aspects can interfere with an otherwise excellent interview and affect the information you collect.

You may want to consider using cognitive interview techniques, which have been adapted from criminal investigation for journalism.

Record Your Conversation

As humans, our brains prioritize stimuli to determine what is important and what we should pay attention to and remember.

This attentional filtering becomes more severe when you’re making notes, thinking about the technical aspects of an interview, and nervous. As a result, it’s easy to miss important details or implications.

So, save some time and improve your accuracy and insights into the information provided during the interview by making a recording that you can refer to as often as necessary.

Be Precise And Ask For Clarification

Some people love raisins in cinnamon buns. Others do not. And just like the raisins debate, how you define a word or concept may vary greatly from someone else.

So, if the information you collect during an interview seems vague, or you’re unsure of something the interviewee says, ask.

The worst thing you can do is assume that it isn’t true or deliberately influence the meaning of someone’s words.

8. Measure And Track Everything

Measuring something is generally easy. The difficult part of measurement and tracking is measuring and tracking the right things.

SEJ’s annual State of SEO Report reveals that SEO professionals often have a mismatch between their goals, the methods and strategies they use to reach them, and the variables they measure.

Content marketers and marketing are no exception.

Let’s say you want to use content marketing to increase conversions. So, you create a video for your hot tub company.

In this instance, tracking and analyzing traffic data to the video would be a mistake. Those numbers are only part of the story.

Instead, track clicks and use traffic data to better understand who clicks through to your content and where viewers go after they consume it.

And this is vital: Don’t stop your analysis at the click.

Every visit from a viewer is only one step in a larger journey – and this journey matters.

Returning to the previous example, your video might have generated fewer clicks and conversions overall.

Dig a little deeper, however, and you might discover that those few conversions were of much higher value than average, and the viewers return to your site more often than your average site viewer.

In this instance, while traffic numbers might make it look like your video failed, analysis of the customer journey reveals that your video was actually a big success, attracting a more qualified, valuable, and engaged audience.

9. Repackage Content With Purpose

You invest a lot of resources in creating amazing content. Don’t simply publish it in one format and waste the rest of its potential.

Before creating content, consider all the different formats and ways you can share it to get attention.

By planning, you can collect images, video footage, sound bites, expert quotes, and everything you’ll need to share and market your content in various ways to maximize your return on investment (ROI).

But refrain from repackaging content with the sole purpose of spreading it everywhere. Carefully plan your content to appear when and where you need to.

As explained in the video above, Search Engine Journal uses the data gathered for its State of SEO Report to create:

  • White paper reports.
  • Podcast.
  • Articles on data not included in the main reports.
  • Infographics.
  • Carousels for social media.
  • Video clips.

Some of these are released before the main report is published to help spread the word and generate interest while sharing interesting insights about the SEO industry.

Then, when the report is released, it is followed by additional content to help generate interest, links, and findings.

Therefore, instead of a week of interest, the reports generate traffic and attention while informing readers for months without significantly increasing the original investment.

10. Stand Out While Blending In

One of the more common pieces of advice is to copy successful content and do what others are doing.

Makes sense, right?

After all, SEO, good writing, and other skills all have best practices you need to follow. Your audience also has preferences, expectations, and requirements.

Your content needs to look like everyone else’s to some degree.

But here’s the problem with this advice: No one stands out if everyone does things the same way.

Therefore, learning how to blend in while standing out is an essential skill for content marketing.

So, instead of mimicking or copying successful content, collect several examples that have worked on a specific platform or for a specific audience and investigate to find out why they’re effective.

Then, you can use these insights to create and test your own content that allows you to stand out, be unique, and fulfill the needs of your target audience.

Conclusion

Effective marketing is more than choosing the right topic or quality writing.

By strengthening and utilizing these 10 content marketing skills, your content will help you generate the right traffic and connect with your audience in a way that will have you dominating the competition.

More resources:


Featured Image: Viktoria Kurpas/Shutterstock

The 9 Best Content Calendar Templates For 2024 via @sejournal, @donutcaramel13

Marketers take note: If you want to execute a strong, seamless content strategy, you need a content calendar.

Content calendars aren’t just about organizing your upcoming posts; they also help ensure that your content aligns with your strategic goals and maximizes your resources efficiently.

Whether you’re managing multiple social platforms or experimenting with various content types, a content calendar provides you with the blueprint for consistent, impactful content creation.

In this article, we’ve rounded up the top 9 content calendar templates, each designed to streamline content planning and boost productivity.

From simple spreadsheets to more complex solutions, we’ve compiled a range of templates to suit your needs.

Let’s dive in.

What Is A Content Calendar?

Before jumping into the best content calendar templates, let’s start with the basics.

A content calendar is a fundamentally a time-management system tailored for content creation. It helps you organize your workflow into manageable weekly or daily blocks, enabling you to maintain a clear and structured approach to producing content.

It also gives you a bird’s-eye view of your content strategy, allowing you to understand what you have in the pipeline and when and where it will be published.

This way, you can align your content with upcoming events, marketing campaigns, product releases, etc., to ensure each piece of content meets your audience where they are and serves its intended purpose.

A content calendar is an indispensable tool for social media marketers, bloggers, freelancers, and content creators. With a content calendar, you can consistently produce high-quality content, which is key to building an engaged community.

While some people prefer to use specialized software for their content calendar needs, it’s possible to start with something as simple as an Excel sheet.

Here, we’ll highlight some existing content calendar templates that you can easily leverage and adapt to your brand’s needs to get started.

Why Should I Use A Content Calendar?

Whether you’re the only content specialist in your in-house ecommerce company or an agency social media manager, a content calendar makes you better organized with your campaigns.

It’s also a helpful tool for collaborating with multiple teammates, as it can help inform them of what’s needed and when.

Why? At a glance, it’s easy to understand what went live, along with the copy and asset used. Sort your posts by social platform and assign some color coding. Usually, each tab is marked by month.

Because you can see the bigger picture (at least a month in advance), you can map out themes and daily social posts ahead of schedule, plan well-researched infographics with your designer, and track how your posts are doing.

You’re better equipped to craft your message to your target audience, keeping their wants and needs in mind when the seasonal trends come and go.

You can plan around holidays and significant world events, from Valentine’s Day to Pride Month or any national event relevant to your brand values.

(Not to toot our own horn, but we have our own marketing calendar to help you with just that!)

Plus, by planning ahead, you’re less likely to commit a faux pas – as the content will be brainstormed, briefed, approved, and published before crunch time. It’s a protective measure.

Without further ado, here are our picks (most of them are free!).

Top 9 Content Calendar Templates For 2024

1. CoSchedule Marketing Calendar Template

CoSchedule content calendar interface with various scheduled tasks and events such as marketing projects, social posts, and guide creation.Screenshot from CoSchedule.com, April 2024

If you’re running a WordPress blog, CoSchedule may be your best bet.

It truly shines in content marketing with its user-friendly interface and AI-driven features, such as the AI Social Assistant, which can help you draft social messages to enhance engagement and save time.

The intuitive calendar is easy to use. It has 15 seamless integrations, including WordPress, TikTok, Instagram, Facebook, Mailchimp, and more.

The Bluesky and Google Business Profile integrations can help streamline your content management across different platforms, while functionalities like the TikTok Slideshow Scheduling feature allow for dynamic content creation directly from your calendar interface.

We recommend this one if you manage your blog and social media. It’s a great choice for individual and small to medium-sized marketing teams looking for a straightforward, efficient way to manage their content.

  • Cost: Free plan offers a social calendar with up to three users and two social profiles. Paid options start at $19/month for additional users, social profiles, and more advanced features.

2. Airtable Content Calendar Template

A screenshot displaying an Airtable content calendar interface with content calendar templates for 2024, days of April highlighted, and a task titled Screenshot from Airtable.com, April 2024

If you’re managing a content calendar in Google Sheets, Excel, or CSV files and looking to upgrade, Airtable is an excellent choice.

Airtable simplifies content management with its robust automation features for reminders and task tracking, which are perfect for those who prefer not to juggle complex spreadsheet formulas.

The platform supports multiple data fields for important content management, such as Title, Writer, Due Date, Status, and Image, and allows for easy customization to suit your specific workflow needs.

Airtable’s straightforward content calendar template enables you to manage everything from social media content to blog posts and more, providing a clear overview of author workloads, ideas in the pipeline, and key results essential for any content strategy.

You can assign tasks, track deadlines with multiple calendar views (including a grid, kanban, or calendar format), and send reminders through built-in alerts to make sure everyone is staying on track.

  • Cost: A free version is available; more advanced features are included in the paid plans, which are tailored to team size and specific needs.

3. HubSpot Social Media Content Calendar Template

Screenshot of HubSpot Social Media Content calendar Template for 2024 filled with events and campaign details such as Screenshot from HubSpot.com, April 2024

Excel geeks, rejoice!

HubSpot’s free Social Media Content Calendar is pretty flexible. Just insert the month + year into the Monthly Planning Calendar tab, and adjust the template to suit your brand.

The template is structured with several tabs dedicated to various platforms, including Facebook, LinkedIn, Instagram, X (Twitter), and Pinterest, ensuring you can manage updates across your social channels with precision.

Each tab is thoughtfully designed, providing examples of how to best engage with your audience on each platform.

There is also a Content Repository tab to help you track all the content you’re producing, which is invaluable for organizing and reusing your existing content.

It even comes with a comprehensive starter guide PDF that helps you understand how to make the most of the template.

It’s more for social media than blog posts, so we recommend this one for social media specialists in startups and in-house social media managers for ecommerce brands – though it could be tailored to fit a variety of needs.

  • Cost: Free – just download the template.

4. Trello Editorial Content Calendar Template

Screenshot from Trello.com, April 2024

A popular project management tool, Trello is an ideal content calendar choice for massive teams already on an Agile framework and using similar products (Jira, Confluence, etc.).

The drag-and-drop functionality is easy to use. One glance, and you know what the task status is.

Trello offers a specialized free editorial content calendar template that’s ideal for seamlessly managing the entire lifecycle of blog posts and social media content.

Using the template, you can visually track each piece of content from conception to publication. You can manage drafts, coordinate illustrations, and attach necessary assets directly to each Trello card dedicated to specific content pieces.

The template enhances team collaboration by enabling you to add editors, designers, and social media managers to cards, ensuring that all stakeholders are kept up-to-date.

You’ll also find checklists to ensure all steps are completed, filterable card labels, and a calendar view to give you a clear perspective on your publishing pipeline, making it a powerful tool for large teams focused on detailed content planning and execution.

  • Cost: Free – sign up and download the template.

5. Hootsuite Social Media Content Calendar Template

Screenshot of the Hootsuite social media content calendar template digital spreadsheet. The calendar is labeled by months and weeks, with colored bars indicating planned content themes and dates for various social events.Screenshot from Hootsuite.com, April 2024

Similar to HubSpot’s template, Hootsuite has a downloadable, free Google Sheet spreadsheet with five tabs: Instructions, Strategy, Monthly View, Weekly View, and Evergreen Content Library – for Instagram, Facebook, X (Twitter), LinkedIn, and any other platform you might want to add.

The weekly view is a fairly unique feature that you don’t see in every template.

The Instructions tab provides tips on using the template, while the Strategy tab helps you plan your overall strategy – including your business goals, social goals, content pillars, pieces, and tactics. Like HubSpot’s template, Hootsuite’s evergreen content tab enables you to build a library of content to revisit when needed.

It even lists key dates of interest available throughout the year for each month – such as events like Black Friday and Small Business Saturday (USA) – to help you stay on top of important marketing moments.

The simple-to-use template is customizable yet ideal for Excel pros who don’t want to use a paid tool and the extra features that come with it. It’s ideal for businesses of all sizes and is a practical choice for teams looking to optimize their workflows without investing in premium tools.

  • Cost: Free to download by filling out a lead generation form.

6. Adobe Express Content Scheduler

Digital screen capture showing Adobe Express content calendar template within a user interface, with blank dates and navigational tools visible.Screenshot from Adobe.com, April 2024

Adobe Express’s free content scheduler is a great free tool for taking control of your social media planning and publishing process.

It provides a visually oriented interface where posts are prominently displayed in a large format for easy readability of captions and clear viewing of images.

It also has color-coding and labeling rows to help you stay organized, allowing you to categorize posts and note important campaign details or team communications.

You can connect your social accounts directly to the content scheduler and schedule them in advance or publish them with the click of a button. Users can also save ideas as unscheduled posts, create draft posts, and easily rearrange content using the drag-and-drop functionality.

Adobe Express also offers a plethora of templates and materials to help you create and edit content in-platform.

  • Cost: Free to use, with more advanced features available for those who sign up for Adobe’s Premium and Teams paid tiers.

7. Small Business Trends Social Media Calendar Template

Screenshot of the best content calendar spreadsheet for 2024. The layout includes tabs for different platforms like Facebook, Instagram, Pinterest, Twitter, and LinkedIn with detailed daily posting strategies.Screenshot from SmallBizTrends.com, April 2024

The content calendar template from Small Business Trends is tailored specifically for – you guessed it – small businesses!

It draws from the company’s effective marketing strategies to help you streamline your social media and marketing efforts. It is available for download in various formats, including Word, Excel, and PDF, making it customizable for your business’s needs.

The template itself is fairly straightforward. It features a Monday to Friday overview of content across Facebook, Instagram, Pinterest, X (Twitter), LinkedIn, and TikTok, as well as a section for “All Platforms.”

It’s plug-and-play, meaning you would simply enter your plans for each channel, each day (and duplicate them week over week).

What we love about this template is that Small Business Trends offers suggestions throughout for what you might do that day. For example, “Share posts from satisfied customers” on Instagram on Wednesday, or “Have an unveiling of your latest product or service” on TikTok on Monday.

While not exhaustive, it’s a nice touch to help provide inspiration, especially for individuals and small businesses just getting started. We like this template for its simplicity and low learning curve.

  • Cost: Free.

8. Backlinko Content Calendar Template

A screenshot of Backlinko content calendar template spreadsheet featuring columns for date, format, title, main message, tasks, owner, banner, design. Screenshot from Backlinko.com, April 2024

Backlinko offers a versatile, free content calendar template that’s a practical tool for both individuals and small teams looking to enhance their content production efforts.

Available as an Excel spreadsheet or a Google sheet, the template features two main components: a basic monthly calendar view and a more detailed content list and workflow sheet.

The monthly view offers a clean slate for basic scheduling, while the workflow tab is meticulously designed to guide users through the various stages of content creation (from drafting to publishing), making it particularly useful for managing multiple pieces simultaneously.

This is where the real strength of Backlinko’s template lies. The step-by-step guide to content development in the workflow tab covers everything from meta descriptions to design, email marketing, and more, ensuring everyone on your team stays on track with each piece of content.

  • Cost: Free.

9. Monday.com Content Calendar Template

Screenshot of the Monday.com content calendar template showing different campaign stages and details like channel, campaign brief, timeline, and budget.Screenshot from Monday.com, April 2024

The Monday.com content calendar template is a nice option for teams that want to consolidate their content creation and distribution pipeline.

Simply dive into its versatile dashboard, and customize the template to align perfectly with your team’s operational flow.

Designed to support a ton of content types and phases – from the initial brainstorming to the final publishing stages – Monday.com’s template ensures every piece of content is tracked and managed efficiently across platforms.

It features a centralized content management system that allows users to assign tasks to essential team members such as writers, designers, and editors.

You have multiple viewing options, such as Gantt, calendar, Kanban, and form views. It also allows you to integrate with tools like Google Drive, Adobe Creative Cloud, and Dropbox.

In addition, you can access built-in automation for reminders and notifications to keep everyone on track.

This one is ideal for both small-scale projects and larger content operations, with its focus on efficiency and scalability.

  • Cost: Free – just sign up and get started.

How A Content Calendar Can Improve Your Content Planning

Effective content planning is crucial for elevating your marketing strategy.

If you want to take control of your marketing strategy and create impactful content that resonates with its target audience, a content calendar is for you.

As this article highlights, creating a content calendar doesn’t have to be complicated or arduous – especially when plenty of intuitive and powerful templates are already in place to get you started.

Explore our top picks, find your match, and set the stage for a year of impactful content creation. Happy planning!

More resources:


Featured Image: Andrey_Popov/Shutterstock

Lessons from John Deere’s ‘The Furrow’

Content marketing as a method of attracting, engaging, and retaining customers pre-dates the term itself. And even now, emerging technologies could change it again.

The most cited example of early content marketing is John Deere’s “The Furrow” magazine, launched in 1895. This “Journal for the American Farmer” published actionable agricultural articles, offering farmers practical advice on farming techniques, crop management, and machinery maintenance.

Reciprocity

For John Deere, “The Furrow” was better than advertising in a sense because the company owned it and thus the relationship with readers.

John Deere delivered real value thanks to the useful, informative, and entertaining articles. So much so that by 1912, the magazine had 4 million subscribers.

In turn, real value produces a sense of reciprocity. The reader recognized the John Deere company as an expert and felt obligated to the brand. This obligation extended to buying John Deere products marketed in “The Furrow.”

This is content marketing’s aim: attract, engage, and retain customers. And by the way, “The Furrow” is still published in print and online in 2024.

“The Furrow” is a prominent early example of content marketing.

Another example of content marketing comes from the consumer package goods industry. Cereal boxes and candy often include comic strips, stories, historical or scientific anecdotes, and prizes.

A child might like General Mills Lucky Charms cereal for its rainbow colors and the entertaining box.

Youtility

Content marketing advanced after 2013 when marketing guru Jay Baer released his book, “Youtility: Why Smart Marketing Is about Help, Not Hype.”

The book’s guiding principle prioritized creating useful content, not exclusively promotional.

The result was many marketers focused on being helpful rather than selling. As the distance between content and revenue increased, these marketers sought new performance metrics.

Fortunately, they found those metrics in organic search traffic and social media attention. Both needed engaging content.

Sales

Content marketers circa 2024 are again looking for ways to drive sales from content. This renewed effort manifests in many ways, including live streams, voice and video, generative artificial intelligence, and augmented and virtual reality.

Each has the potential to attract, engage, and retain customers.

Take, for example, ecommerce live streaming. It engages potential customers with real-time product showcases and permits the host to answer questions and assist with buying decisions.

Screenshot of a live stream preentation on Amazon

Amazon Live is one of many platforms that allows merchants or creators to live stream shoppable videos.

The live stream itself may be recorded and edited into social media posts. The shoppers’ questions are potential on-site FAQs. One could even say that ecommerce live streaming is a more complete version of content marketing.

Thus ecommerce marketers should seek ways to integrate emerging content types. Don’t leave articles behind. Instead, add to them.

7 Ways AI Took My Job [To The Next Level] via @sejournal, @CallRail

With AI-powered call attribution, you can gain valuable insights into which channels are driving the most conversions.

How Call Attribution Works

  • Step 1: Assign – Select unique call tracking numbers to assign to each campaign or listing.
  • Step 2: Track – Potential customers see your ad or listing and call the associated phone number.
  • Step 3: Forward –The calls ring directly into your main business phone, regardless of which number they use.
  • Step 4: Analyze – Because they used one of your tracking numbers, you instantly know which ad or campaign inspired them to call.

With AI-powered call tracking, gone are the days of wondering how your digital marketing efforts are tied to high-value inbound calls.

For agencies, this helps prove the real value of your services and extend the life of your client relationships.

2. AI Can Help You Save Time On Manually Reviewing Calls

Listening to and analyzing phone calls manually can be time-consuming and inefficient for agencies.

However, it’s an important part of understanding the customer experience and sales team performance.

With AI-powered call analysis tools, you get quality, keyword-tagged transcriptions with near-human-level accuracy.

Not only can this technology help you save over 50% of the time spent listening to phone calls, but it can also help you deliver actionable recommendations to clients and drive better results.

Conversation Intelligence, for instance, is trained on over 1.1M hours of voice data and enables real-time analysis for instantaneous results.

This advanced tool provides opportunities for you to improve your strategy through the following granular insights:

  • Spotting disparities in the industry-specific lingo your sales team uses, compared to the lingo your prospects are using to describe their business challenges and goals.
  • Identifying trends or gaps in your service offerings based on what your prospects are asking for.
  • Identifying frequently asked questions and other important topics to address through content marketing.
  • Setting goals for lead qualification — not just the quantity of leads generated for your business.

Conversational AI is perfectly suited to summarize the content of long conversations – however, the call summaries still require a human to read them and determine the main takeaways.

But if you work in a bustling small business, it’s unlikely you’d have the bandwidth for tasks such as call transcription, summaries, keyword spotting, or trend analysis.

Rather than displacing human labor, conversational AI is assisting businesses in taking on tasks that may have been overlooked and leveraging data that would otherwise remain untapped.

3. AI Can Help You Lower Cost Per Lead / Save Money On Tools & Ad Spend

Ever wonder why certain campaigns take off while others fall flat? It’s all in the data!

Even failed campaigns can offer invaluable insights into your client’s audience and messaging.

But if you can’t spot the underperformers quickly enough, you risk wasting your ad budget on ineffective tactics.

The quicker you can identify what’s working and what’s not, the quicker you can pivot and adjust your marketing strategy.

With AI-powered tools, agencies can access instant insights that enable them to reduce wasteful spending and improve overall campaign efficiency.

How To Deliver More Value With AI

  • Make a bigger impact in less time: AI-powered technology creates a force multiplier within your agency, allowing you to make more of an impact with the same level of inputs you’re already using.
  • Unlock actionable insights from call data: AI is revolutionizing the way companies leverage call data by enabling them to gain insights at scale. As a result, businesses can increase their ROI and deliver greater value to their clients by analyzing hundreds of calls efficiently.
  • Foster alignment with data-driven strategies: By analyzing customer conversations with AI, businesses can align their marketing strategy with data-driven recommendations, enhancing overall coherence. Additionally, the ability to create triggers based on specific phrases enables automated analysis and reporting, further streamlining the alignment process.
  • Drive effectiveness with rapid insights: Leveraging Conversation Intelligence enables agencies to deliver better insights faster, increase conversion rates, refine keyword strategies, and develop robust reporting capabilities.

With the right AI-powered tools, you can access the insights you need to ensure maximum ROI for your clients.

4. AI Can Help You Improve Overall Agency Efficiency

Are you spending too much valuable time on tasks that produce minimal results?

Many agencies find themselves bogged down by routine, administrative tasks that don’t contribute much to their bottom line.

But with AI automation, agencies can streamline their operations and redirect their energy towards more strategic endeavors.

From email scheduling and social media posting to data entry and report generation, AI can handle a wide array of tasks with precision and efficiency – giving you time to focus on high-impact activities that drive growth and deliver tangible results.

Ways Your Business Can Benefit From Automation

  1. Automatically transcribe your calls to boost close rates: See how your team is handling difficult objections and ensure that they’re delivering your businessʼ value proposition in an effective manner.
  2. Score calls based on quality and opportunity: Take the time-consuming work out of scoring your calls and determine which campaigns drive the best calls to your business.
  3. Classify calls by your set criteria: Qualify, score, tag, or assign a value to the leads that meet your criteria, automatically.
  4. Automatically redact sensitive information: Protect your customers by removing billing or personal information. Keep your data safe and secure through complete HIPAA compliance.
  5. Monitor your teamsʼ performance: Use Conversation Intelligence as a valuable sales training tool to ensure your team doesn’t miss any key messaging marks.
  6. Know your customersʼ needs: Identify conversation trends in your phone calls and stay privy to evolving customer needs.
  7. Improve your digital marketing strategy: Use AI-powered insights to inform your digital marketing strategy and boost your online presence.

By automating mundane tasks, agencies can optimize workflows, increase productivity, and improve efficiency across the board.

Looking for 5 – 7? Download The Full Guide

Rather than fearing AI, the future belongs to those who embrace it.

By strategically combining human creativity with artificial intelligence, you can unlock capabilities that transcend what either could achieve alone.

Want to discover even more ways to level up your agency with AI?

Get the full guide here.

5 Content Marketing Ideas for June 2024

Content marketers who feel like hamsters on a wheel might get a respite in June 2024, thanks to Best Friends Day, shoppable videos, Juneteenth, Independence Day, and a flood of AI-generated dad jokes.

Content marketing involves creating, publishing, and promoting content to attract, engage, and retain customers. 

Content is vital to search engine optimization and social media marketing. But a challenge for many creators is choosing a topic. So here are five content marketing ideas your company can use in June 2024.

1. Best Friends Day

Photo of two teenage girls at the beach

Best Friends Day could be an emerging retail opportunity. Content marketers could promote gift guides, leading to sales.

June 8, 2024, is Best Friends Day. The U.S. Congress established the occasion in 1935 to honor friendships. Best Friends Day was not much acknowledged until websites such as National Day CalendarNational Today, and Calendarr emerged.

Since about 2021, Best Friends Day has become a trend on social sites, and this year, it could be a good content marketing and sales opportunity for merchants.

Consider publishing content that encourages gift-giving for besties. This could be a gift guide or list article, such as “Top 10 Gifts for your BFF.”

And don’t limit best friends to humans. Best Friends Day could also apply to pets.

2. Livestream Product Demos

A male talking in a microphone during a livestream

Livestreamed product videos are an emerging part of content marketing.

In ecommerce, content marketing is evolving to include product live streaming

Product demonstrations can be at once entertaining and a sales opportunity. A retailer or DTC brand could host the livestream on its own website or any number of platforms, including:

  • Amazon Live,
  • YouTube,
  • Facebook, 
  • Instagram,
  • TikTok,
  • Twitch.

In June 2024, aim for product demonstration livestreams. 

Plan each one. Know the features to demonstrate and prepare stories about the item, manufacturing, process, or anything else that could lead to a sale. 

Make the presentation interactive with viewers, and look for ways to connect with viewing shoppers.

3. Juneteenth

Photo of African American family having a picnic

Juneteenth celebrations frequently include a cookout.

Juneteenth commemorates June 19, 1865, when federal troops arrived in Galveston, Texas, to announce the freedom of all enslaved people, over two years after the Emancipation Proclamation was signed. 

Thus, it celebrates the end of slavery in the United States.

Content marketers can focus on the holiday’s history or how it is celebrated. Here are some article ideas.

  • Kitchen supply shop: “How to Host the Perfect Juneteenth Cookout: Tips and Tools.”
  • Classic record shop: “15 Vintage Vinyls to Commemorate Juneteenth.”
  • Home decor store: “Celebrate History and Culture with 25 Juneteenth-inspired Decorations.”
  • Online bookseller: “35 Books for Juneteenth, from Historical Accounts to Modern Reflection.”

4. July Fourth Promotional Content

Photo of a nighttime fireworks display

Publish Independence Day content in June.

June is the time to publish content for the Fourth of July. In the U.S., Independence Day is a huge shopping opportunity. According to the National Retail Federation, Americans collectively spent $9.5 billion on the holiday in 2023. 

Most of that went toward barbecue, picnic items, fireworks, decorations, and flag-themed clothes. Hence retailers and DTC brands could benefit from patriotic content.

Here are some ideas.

  • Shopping guides: Publish a list of products for hosting a barbecue, decorating the backyard, or traveling.
  • Sustainable products: Describe ways to include sustainable products.
  • Party planners: Publish articles or videos listing recipes, family game ideas, or fireworks safety.

In each case, marketers should offer real editorial value while highlighting their products.

5. Dad Jokes for Father’s Day

Son Climbs On Fathers Back As They Play Game In Lounge Together

Content for merchants should be helpful and informative — except for dad jokes.

Typical content marketing should be helpful, informative, or entertaining. Most of the time, merchants should focus on the first two: helpful and informative.

However, Father’s Day, June 16, 2024, could be an exception thanks to ChatGPT and similar. Here are a half-dozen ChatGPT responses to my prompt for dad jokes.

  • Why don’t eggs tell jokes? They’d crack each other up.
  • What do you call fake spaghetti? An impasta.
  • How do you organize a space party? You planet.
  • Why don’t scientists trust atoms anymore? Because they make up everything!
  • What do you call cheese that isn’t yours? Nacho cheese.
  • Why couldn’t the bicycle stand up by itself? It was two tired.

Dad jokes should be short and wholesome, with groan-inducing punchlines. 

So my suggestion for Father’s Day content is lists of AI-generated dad jokes related to your company’s products.  

22 Places You Should Be Sharing Your Content via @sejournal, @_kevinrowe

Don’t treat your content passively.

To get the most out of the resources you put into creating content, you have to share it.

The right sharing strategy can boost your content’s effectiveness and engage with users it might not otherwise reach.

However, each platform is increasingly focused on keeping users within its specific ecosystem, so careful research and planning are key to success in each algorithm and for each audience.

Content sharing is not as simple as reposting content exactly as it appears on your website or blog. Content has to be optimized for each channel or method of distribution.

With platforms so focused on keeping users on their sites, is there hope for using them to generate traffic? Yes, and here are some tips I’ve found helpful.

3 Tips To Help Funnel Platform Users To Your Site

Map The Audience Journey

An audience journey map is a visual map of the steps your audience takes as they make a decision to solve a problem or take an opportunity. It outlines the path from initial awareness through engagement and onto conversion, highlighting key touchpoints.

This tool helps understand and address your audience’s needs, motivations, and pain points at each stage, enabling more effective and targeted content marketing, SEO, and PR strategies.

Analyze an audience’s journey online to gain insight into their motivations and touchpoints for gathering information and making a decision about a given pain point or opportunity. Use these touchpoints and motivations to entice users to search your content.

I find most journey map templates difficult to implement, so I created a new type of audience map template that allows marketers to turn audience insight into an integrated PR and SEO plan.

audience journey map templateScreenshot from author, March 2024

Using the audience journey, identify assets based on the audience’s needs at various journey steps. These steps provide opportunities to entice users to search for your content in Google or even type the URL directly into the browser.

Owned Asset Marketing (OAM)

Instead of sharing blog posts or article links directly, create a unique asset with a unique value proposition (UVP) for a specific audience or archetype. Then, optimize that asset for different channels or platforms.

I call this owned asset marketing (OAM).

I reached out to Amanda Natividad, VP of Marketing at SparkToro, who put it like this: “Beat the platforms at their own game and publish zero-click content. Zero-click content is content that offers standalone insights with no need to click. Clicking might be additive, but it’s not required.

This means summarizing conference presentations into shorter LinkedIn posts, taking one key idea from a webinar and writing it as a Threads post, or repurposing a blog post entirely into a video tutorial on YouTube.”

Studies, research, uniquely valuable resource lists (e.g., tools), training courses, expert commentary, or framing on a complex topic identifying an opportunity are all types of assets that can be converted to zero-click content.

For example, I recently launched a Mini MBA about Integrating PR & SEO. As part of the course, I created templates, checklists, how-to videos, and case studies to help marketing leaders integrate their internal PR & SEO teams.

integrated pr seo mini mba-992Screenshot from author, March 2024

However, I don’t just share the course online; I repurpose the content to share on social or in my guest articles. The audience map template above is a repurposed asset from my course.

I also had my research team analyze the impact of brand mentions on a site’s ability to rank in the top 3 of Google for the course. I then took the charts and created a unique post on LinkedIn.

linkedin data from-trainingScreenshot from author, March 2024

With touchpoints identified across the audience journey and potential asse ideas, distribute the content in a way that drives the audience to search your content. A PR topic tour can help with that.

Use A PR Topic Tour

A PR topic tour is a strategy that focuses on identifying a trending topic and creating a media tour to share an asset: commentary, data, resources, or unique insights about that topic.

The more an audience engages with you about a topic, the more likely they are to search your content or website when they are investigating the topic. This is because they begin to see you as an expert source on the subject.

Here’s the gist of how to create a PR topic tour:

  • Identify an industry or media trend: Analyze the last six months of media coverage on a topic to identify recent trends. Use Google News, relevant social media (e.g., LinkedIn or Reddit), or BuzzSumo to find a list of trends.
  • Identify topics: Identify topics that you have an asset about or to create a new asset for.
  • Create or Optimize an asset: Create a unique asset related to the trend or optimize an existing one for different platforms.
  • Pitch or distribute at audience touchpoints: Create a list of podcasts, journalists, op-ed sites, relevant social communities, and even blogs to pitch various story angles based on the audience or opportunities in each platform.

A PR topic tour is a great way to establish an individual or company as an expert in a specific topic.

I recently created a PR topic tour case study about Rand Fishkin’s concept of an “influence map.”

In 2021, Fishkin wrote an article, Influence Maps—The Best Marketing Framework You’ve Never Heard Of, for a concept he created.

Fishkin started to cover the topic on podcasts, webinars, and social. Here’s just a sample that I found and included in my case study:

When determining places to distribute your content, consider using these tips to determine the best method and touchpoints to include.

Here is a short list of places to share your topic tour concept, from the mainstream to the niche.

1. Substack

Substack is a platform that enables writers to publish newsletters and monetize their content directly through subscriptions.

Substack has over 20 million active subscribers.

Creators write posts using Substack’s editor, publish them, and then email them to subscribers. Creators can earn money through paid subscriptions, which offer them financial support directly from their audience and facilitate a direct writer-reader relationship without the need for advertisements or sponsorships.

Setting up a newsletter through substack is very easy:

  • Sign up: Create an account on the Substack website.
  • Set up your newsletter: Choose a name for your newsletter, customize its appearance, and set up subscription options (free, paid, or both).
  • Create content: Write your articles or newsletters directly in Substack’s editor and format them as desired.
  • Publish and promote: Publish your newsletters and share them on social media or other platforms to attract subscribers.
  • Engage your subscribers: Interact with your readers through comments and feedback to build a community around your newsletter.

2. LinkedIn Newsletters

A LinkedIn Newsletter is a feature that allows LinkedIn users to regularly publish and send a series of articles to their followers directly through LinkedIn.

LinkedIn Newsletters are highly underrated. When you launch a new newsletter, you can notify all of your followers at once, giving you instant access to thousands of subscribers.

However, you have to be eligible for the LinkedIn Creator hub.

LinkedIn creator hubScreenshot from LinkedIn, March 2024
  • Access: Go to your LinkedIn homepage and use the Write an article option.
  • Select “manage”: Under the Manage button in the article writing interface, select Newsletter.
linkedin newsletter setupScreenshot from LinkedIn, March 2024
  • Create or select: Either create a new newsletter or select one you already have. If you create one, then just name it, provide a description, upload a logo (I recommend a logo and branding for your newsletter), and then click Done.
newsletter naming setupScreenshot from LinkedIn, March 2024

3. OnePitch

OnePitch is an AI-based journalist pitching tool and is one of my favorites for media relations. However, your pitches have to be really targeted and strong to secure media coverage.

I use OnePitch for:

  • Write a pitch: Write a pitch for an interesting story idea. A pitch can be for data or expert commentary on a trending topic, a product launch, or another other newsworthy story.
  • Upload pitch: Use the editor to upload and parse the pitch.
OnePitch pitch uploadScreenshot from OnePitch, March 2024
  • Use AI to build a list of journalists: After you submit the pitch, OnePitch uses AI to identify a list of journalists who have written about similar topics.
OnePitch media listScreenshot from OnePitch, March 2024
  • Pitch: Submit a pitch using the tool, which will email the journalist through your email address.

4. Medium

Medium is an online publishing platform where any writer can share their content. It’s useful for those looking to publish their thoughts, stories, and ideas on a wide range of topics through direct republishing or creating new, unique stories or assets.

Medium articles can also rank well on Google if they are unique pieces.

Medium allows you to republish your existing blog posts (if you use their import feature, they even add a rel=canonical link), but you can also use this platform to increase traffic to the full blog posts on your site.

To post on Medium:

  • Sign up: Visit Medium’s website and sign up using email, Google, Facebook, or Apple.
  • Set up profile: Complete your profile by adding a photo, bio, and other details.
  • Write: Click on your profile picture, then Write a story to start drafting your post.
  • Edit and format: Use the editor tools to format your text and add images or links.
  • Publish: Once satisfied, click Publish at the top, choose tags, and then “Publish” again to share your post with readers.

5. Reddit

Reddit is a network of communities called subreddits, each focused on different interests, topics, or themes. Users can share news, content, and opinions, engage in discussions, and vote on content. It’s a place for finding trends, advice, and varied perspectives on almost any topic.

And if you haven’t heard, Google has been ranking Reddit content in the top spots more frequently and recently announced a deal to show more Reddit content. So, posting on subreddits can gain additional exposure or traffic directly to your content if you can get a link posted in a thread that ranks well in Google.

Finding relevant subreddits can be overwhelming, but try using SparkToro to simplify the process. This tool allows you to find subreddits based on the audience you want to target.

You can search based on a link to a site, social profile, or keywords your audience uses and then find subreddits that the audience also visits.

  • Setup SparkToro: Sign up for a free account or one of the paid subscriptions.
  • Select a seed list: Create a list of social profiles, websites, keywords, social profile descriptions, or hashtags that the audience uses.
  • Select a version of SparkToro: Currently, SparkToro has two versions. V1 just lets you find subreddits, but V2 allows you to search comments.
sparktoro v2 reddit searchScreenshot from Reddit, March 2024
  • Post on the subreddit: Share content on a subreddit as a personal account and ensure the content creates some unique value for the audience. You can create a new thread or post a comment on existing ones.

Redditors are very conscious of brands attempting to “spam” subreddits with their own content, so this is usually best left to a few employees with active Reddit accounts who may occasionally share company blog posts once or twice a month.

6. LinkedIn Articles

A LinkedIn article lets you publish longer content directly on LinkedIn, which is shared with your followers and potentially a wider LinkedIn audience through the platform’s network effects.

When you publish an article, it appears on your profile and can be seen in the feed of your connections or followers, increasing its visibility. LinkedIn also sometimes distributes articles more broadly based on their relevance and interest to other users beyond your immediate network.

Just like with the LinkedIn newsletters process, you can create a long-form article and post it to your feed.

Post a linkedin articleScreenshot from LinkedIn, March 2024

In the article post editor, just click next instead of creating a newsletter.

Linkedin Article posting pageScreenshot from LinkedIn, March 2024

7. LinkedIn Personal Posts

LinkedIn posts are highly underrated. As you can see from my personal LinkedIn post below, I received over 57,000 impressions from a single post.

I don’t need to walk you through the posting process on LinkedIn, but note that a post’s reach can be very large.

A few quick tips that help me are:

  • Use data and charts in posts to increase engagement.
  • Focus on topics that you’re an expert in.
  • Use documents that can entice the audience to engage with your post. Engagements seem to increase reach for me.
linkedin post examplesScreenshot from LinkedIn, March 2024

8. Forbes Councils

The Forbes Councils is a collective of invitation-only communities created by Forbes. Members are selected from various industries and can publish articles on Forbes.com, networking with other leaders.

If you do get approved, you can publish articles every month on a topic that you are an expert in.

And as of the time I wrote this, these articles rank really well in Google. As you can see in the screenshot of Google for the keyword [seo and public relations].

forbes council ranking in googleScreenshot from search for [seo and public relations], Google, March 2024

9. Email

Promoting your content through email is an “oldie but goodie” tactic that still pulls major weight.

59% of consumers say marketing emails have influenced their decisions to make a purchase.

I personally use a few email tools: MailChimp, Apollo.io, and PitchBox. Each has a different application.

I’ll focus on Apollo here as it has a built-in contacts database, and I find the UI very easy to use. You can also upload your own list of contacts or use their database to build a new list.

In the tool, you can create automated sequences that work well for sharing informational content related to a theme or topic.

apollo.io email too sequencesScreenshot from Apollo, March 2024

10. DZone

DZone is an online community and publishing platform where technology professionals and developers share articles, tutorials, and news about software development, programming languages, and emerging tech trends.

It serves as a repository of technical knowledge, offering insights, code snippets, and discussions aimed at helping developers and tech enthusiasts stay updated with the latest in technology and software development practices.

On DZone, you can post a wide range of technical and programming-related content, including tutorials, guides, articles, and news updates covering various aspects of software development, programming languages, DevOps, cloud computing, and more.

It’s aimed at helping developers, programmers, and technology professionals share knowledge and learn from each other.

To post content on DZone, you need to become a community member. Once you’re a member, you can submit articles through its submission process, which involves creating content that aligns with their guidelines and submitting it for review. If approved, your content will be published on the platform.

11. X (Twitter) Personal Accounts

X (Twitter) has changed significantly over the last few years since Elon Musk purchased the platform. Some platform users have said they have seen a drop in engagement over the last few years, but others have seen an increase.

Sharing on X isn’t overly complex, but to garner the largest reach, don’t just share your links but create unique content for the platform. Share images or videos directly with unique content.

12. Personal Page On Facebook

This one seems obvious, but it is a place many people forget.

If you are concerned about spamming your family or friends who aren’t in the industry, consider creating a Facebook list for work folks.

This way, you don’t have to worry about confusing your Great Aunt Gertrude with a step-by-step guide to PPC.

13. Facebook Groups

Facebook Groups are still alive and well! Because many users already use Facebook in their personal time, they are usually more active in Groups.

Join a few industry-related Groups, share your best content once a month, and contribute to the group when possible.

Be sure to stay active as a member of the chat or Group by answering questions, reading others’ content, and contributing genuinely to the Group.

14. Slack Communities

Niche Slack communities are popping up everywhere. I find that these communities are very active.

However, the community guidelines on posting tend to be very strict. Many communities limit the type of content you can post, and typically, you won’t be able just to share links to your content.

To share on Slack Communities, share unique data or insights directly in the community where the threads create their own unique value and engagement instead of trying to get users off the platform.

15. SlideShare

SlideShare is a platform that allows users to share slide presentations, infographics, and other professional content.

It’s a valuable resource for professionals looking to learn new skills, share insights, and present ideas in a presentation format. Users can upload content in various formats, making it accessible to a wide audience for educational, marketing, and informational purposes.

One way to get the most mileage out of your content is by taking highlights and turning them into a presentation for SlideShare.

16. Quora

Quora has been around forever and is known as the internet’s premier question-and-answer website.

Users post a question, and users answer that question. Pretty straightforward.

But when you consider that a business or a representative can research what kind of questions customers are asking and have a detailed blog post ready to answer it, it becomes a great opportunity.

Knowing what your audience is having a problem with can help give you great ideas for content that will drive traffic to your site.

For example, if everyone is asking for information about how to hang a picture on a wall, and you sell the best picture-hanging nails ever, why not flex some of your expertise on the matter?

You get to personally answer a potential customer’s question while providing a handy link to your blog’s detailed explanation of it.

17. Growth Hackers

Most businesses want to scale to take on more work and overcome new obstacles.

Growth Hackers is an online community of user-generated content that provides insights on any topic that can be done to increase your company’s size, revenue, customer base, lead generation, etc.

Every article is detailed and insightful to many different niche industries. Make your voice heard while shining a light on the many ways you are trying to grow your business. It is well worth it.

18. Flipboard

Flipboard is a neat app that condenses the internet into digestible bite-size blocks. It shares content from every major publication you can think of and targets it to the people who are looking for it.

Creating an account and posting your content is a great way to drive traffic directly to your blog. It is also a great way to keep track of industry insights and even your own social media feeds.

What really sets this apart is its simplistic interface, which is backed by some serious clout, algorithmically speaking.

19. Scoop.it

Boasting organic traffic with over 2 million monthly users, Scoop. has become a powerhouse platform for marketers.

Offering content curation software, it helps marketers find authoritative content in their industry, which can then be easily shared on social media.

You can post your content in the hopes that others will also see it and share it with their followers.

Everyone wants to share their content with the world, and this tool makes it easy. It is also a great way to come up with new topic ideas based on what is trending.

20. Listly

Listly is a platform that allows users to create, share, and engage with lists on various topics.

These lists can include items like articles, products, resources, or ideas that other users can vote on, add to, and comment on. It’s designed to facilitate collaborative list-making and sharing, making it easier to collect and discover crowd-sourced information on specific interests or themes.

listly uploadScreenshot from Listly, March 2024

Sign up for the community, and you’ll be able to post immediately.

21. Threads

Threads is a new social media app developed by Meta, the company behind Facebook, Instagram, and WhatsApp. The app is a direct competitor to X (Twitter).

Threads reached over 100 million users in the first 5 days of being live. However, according to Sensor Tower, the daily active user count was down 82% around July 31st.

Natividad recommended Threads for sharing links directly, saying: “I don’t believe we’ve seen evidence that links are buried in Threads’ algorithm. For now, that seems to be a decent place to drop links in posts. But arguably, one of the best places to include links in your posts is Mastodon, which offers a chronological feed, not an algorithmic one.”

22. Mastodon

Mastodon is a free, open-source social networking platform emphasizing decentralization, privacy, and freedom from corporate control.

Unlike traditional social media platforms like Twitter or Facebook, Mastodon is built on a network of servers, each with its own rules, policies, and community.

As of February 2024, Mastodon had over 8 million users. Once you have your lists created, you can publish them to your audience.

Summary

Natividad provided further clarity, saying: “Social platforms notoriously want to keep us on-platform, so if you’re optimizing for sheer impressions of your ideas, rewriting your content as a fully formed LinkedIn post or a longform Twitter/X post is, sadly, your best bet.

For instance, when Twitter/X changed to the current ownership and they open sourced their recommendation algorithm, users saw proof that links in tweets were penalized and thus, suppressed by the algorithm.”

Content sharing across various platforms requires more than just replication; it demands strategic optimization and understanding of each platform’s unique dynamics.

Content creators can significantly enhance the visibility and impact of their work by employing targeted strategies such as mapping the audience journey, creating optimized assets, and leveraging PR topic tours.

Engaging with platforms like Substack, LinkedIn, and newer entrants like Threads and Mastodon while adapting to their specific content preferences presents a comprehensive approach to not just sharing but amplifying content in a way that resonates and even funnels the audience to your website.

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Featured Image: Paulo Bobita/Search Engine Journal