The Top 10 Content Marketing Skills You Need (Plus Tips On How To Master Them) via @sejournal, @brentcsutoras

Want to reach more of your target audience, connect with them, and have meaningful interactions?

Quality content marketing may be the ideal solution for you.

But gone are the days of simply writing and releasing content.

Effective content marketing requires various skills and strategies if you want to get it right.

If you’re looking to breathe new life into your brand and generate more interest in your target audience, here are the top 10 skills and strategies you’ll need.

1. Know Your Audience And Target Them Effectively

Ask anyone about content and content marketing, and chances are that audience targeting is one of the first suggestions.

But what does audience targeting actually mean? And why is it an essential content marketing skill?

First, understand who your audience is, what their day is like, their priorities, and what they’re doing or intending to do while they consume content.

Then, use that information to craft content that counts on a platform and in a format that suits your audience.

Take the Shoe Snob Blog as an example.

The content is photo-centric. The page has few distractions, and the storytelling and text are dense and chunked.

The topics range from stories of shoemakers, care tips, and all the insider info a lover of bespoke and top-of-the-line men’s shoes, shoe designer, or shoemaker could want to know about the objects of their obsessions.

These features tell us a lot about the blog’s readers.

Shoe Snob Blog readers are likely visual, busy, and view reading the blog’s content as almost a secret pleasure they indulge in while waiting in line for an expensive coffee.

The blog doesn’t have content on saving money, getting things for less, building shoes more cheaply, or reviews of shoes you’d find in your local department store.

Why? That’s not what the blog’s target audience is interested in. In fact, those topics would likely chase readers away.

For Justin FitzPatrick, the blog’s author, it’s about the luxury, the emotional connection and passion for the brands, and the smaller details most of us wouldn’t likely notice about a man’s dress shoe – in language that matches the audience’s expertise.

You might be tempted to skip audience exploration and targeting to this degree, particularly if you’re a B2B brand or sell something non-visual like insurance.

But this could be a fatal mistake for your content marketing.

Even if you’re selling to another company, that company is driven and shaped by humans you’ll need to get attention from.

2. Understand How Brand Strategy Influences Content

Content and content marketing could do more harm than good if they fail to blend seamlessly with a brand strategy.

So, if you’re looking to build content marketing skills, ensure you understand how brand strategy influences effective content.

Solid brand-driven content strategies consist of six core elements when it comes to content:

  • Brand foundations – What matters to the company, such as the image it wishes to project, etc.
  • Audience discovery and brand position – How the brand fits within the market.
  • Keywords and language – How the company wants people to find its brand, and what language it will use.
  • Authority building – Looking like an expert and a leader on a chosen topic.
  • Content creation – Any content strategy must be manageable, affordable, sustainable, scalable, and effective.
  • Organization – Utilizing an editorial and publishing calendar and post-publishing tracking and measurement to maintain and guide your content strategy.

3. Consider SEO, Search, And Search Engines

SEO and search are essential for getting found, gaining traffic, building authority, and overall growth.

If you want your content marketing to work, you can’t afford to avoid this content marketing skill because you’re not an expert.

  • Users make 1.2 trillion searches on Google per year.
  • 93% of all web traffic comes from a search engine.
  • 46% of searches are made to look for something local.

In January 2023, searches for phrases that included “gifts” increased 45%, while searches that included “presents” increased 15% over 2022. This equated to $47 billion in the two weeks following Christmas.

So, search is growing and becoming more important – not declining.

If you want to take advantage of search traffic, you need to ensure you’re considering several aspects of SEO when developing your content marketing skills, including:

  • Keyword research.
  • AI and how to humanize your content.
  • Link building.
  • Building authority.
  • Topic relevance and expertise.
  • Site structure, website performance, and analytics.

4. Humanize Your Content

Once you get started with content marketing, you’ll realize pretty quickly that AI-generated content is highly problematic.

You need to follow basic SEO formulas to have your content rank, another formula to make it interesting and catchy for readers, and how to maximize the usability of your content.

However, you also need to ensure you stand out from the crowd and surpass your competitors.

To make your content more human-friendly, learn how to:

  • Create content that supports a user journey rather than search engines or sections of a funnel.
  • Utilize customer communications and social channels to understand and connect with your audience. Then, use it to market your content.
  • Make use of internal experts. Not only is looking in-house a way to make excellent content more affordable, but audiences also love to see your brand’s passion for what it does.
  • Take a smart angle, get personal, and have an attitude. Personality and branding are vital, but so is the information you provide. Ensure it is something of value to your readers, and don’t be afraid to tell stories to build emotional connections.
  • Add personal videos to top-performing articles.

One of the best examples of all these tips for humanized content in action is the annual Christmas content campaign from WestJet.

5. Engage By Storytelling And Creative Writing

If you want to capture attention and use content to connect with your audience, you need to be able to tell a good story.

Stories make content emotionally engaging but also make it possible for readers to experience what it would be like if they purchased your product or service.

Want to strengthen your content marketing with storytelling?

  • Create relatable, believable content. To do this, know your audience, understand their experiences, and create content that aligns with this knowledge.
  • Have a clear message. Like an ad, every story or piece of content needs a goal and a clear message you want to convey to your audience.
  • Choose the right type of story. Do you need to make an emotional connection? Compel a reader to act? Convey values, a feature, or a concept? Build community?
  • Select the right platform and medium. If you want to share several statistics, video might not be the best option. Selling vacations? YouTube or TikTok might perform better than Reddit or a blog.
  • Know where to start and stop. Your content needs to appear at the right point in the customer journey and push readers to the next step. What should readers do next?
  • Organize and structure. Plan your content ahead of time. Make sure your stories have an arc, make sense, and take readers or views through an experience.

6. Do Your Research

The best content provides an audience with information or a look at something they normally don’t have access to.

To find this information, you must be prepared for deep research – and that means a lot more than just finding a statistic.

Find the original source or study. Ensure the number you’ve found is still relevant and accurate. Consider the source of the statistic and how they arrived at that number. What did the study not consider when finding their statistic?

To build additional authority, you may consider interviewing the source of a statistic or a subject area expert.

7. Improve Your Interviewing Skills

While it helps if you deeply understand the subject matter, it isn’t all lost if you’re new to the topic.

In fact, being a newbie to a topic can have advantages because you can see the topic with a fresh perspective.

One thing you must be knowledgeable about, however, is interviews. Interviewing is an essential content marketing skill.

Here are some tips:

Prepare

Arrive at the interview with an understanding of the topic. Know the pains and challenges individuals interested in the topic face.

Understand your priorities for your readers, the industry, and the individual you’re interviewing.

Have a list of questions that are thoughtful and organized, and work toward answering a single question or reaching a specific goal.

Set Interview Goal

Are you trying to get tips from an expert? A day in the life of? Solve or bring light to a certain issue? Make a human connection?

Choose a goal for your interview, organize it into an outline, and remove any question or information that doesn’t help you move toward that goal.

Be Personable And Make The Interviewee Comfortable

Awkward silences, a lack of rapport, nervousness, and other social aspects can interfere with an otherwise excellent interview and affect the information you collect.

You may want to consider using cognitive interview techniques, which have been adapted from criminal investigation for journalism.

Record Your Conversation

As humans, our brains prioritize stimuli to determine what is important and what we should pay attention to and remember.

This attentional filtering becomes more severe when you’re making notes, thinking about the technical aspects of an interview, and nervous. As a result, it’s easy to miss important details or implications.

So, save some time and improve your accuracy and insights into the information provided during the interview by making a recording that you can refer to as often as necessary.

Be Precise And Ask For Clarification

Some people love raisins in cinnamon buns. Others do not. And just like the raisins debate, how you define a word or concept may vary greatly from someone else.

So, if the information you collect during an interview seems vague, or you’re unsure of something the interviewee says, ask.

The worst thing you can do is assume that it isn’t true or deliberately influence the meaning of someone’s words.

8. Measure And Track Everything

Measuring something is generally easy. The difficult part of measurement and tracking is measuring and tracking the right things.

SEJ’s annual State of SEO Report reveals that SEO professionals often have a mismatch between their goals, the methods and strategies they use to reach them, and the variables they measure.

Content marketers and marketing are no exception.

Let’s say you want to use content marketing to increase conversions. So, you create a video for your hot tub company.

In this instance, tracking and analyzing traffic data to the video would be a mistake. Those numbers are only part of the story.

Instead, track clicks and use traffic data to better understand who clicks through to your content and where viewers go after they consume it.

And this is vital: Don’t stop your analysis at the click.

Every visit from a viewer is only one step in a larger journey – and this journey matters.

Returning to the previous example, your video might have generated fewer clicks and conversions overall.

Dig a little deeper, however, and you might discover that those few conversions were of much higher value than average, and the viewers return to your site more often than your average site viewer.

In this instance, while traffic numbers might make it look like your video failed, analysis of the customer journey reveals that your video was actually a big success, attracting a more qualified, valuable, and engaged audience.

9. Repackage Content With Purpose

You invest a lot of resources in creating amazing content. Don’t simply publish it in one format and waste the rest of its potential.

Before creating content, consider all the different formats and ways you can share it to get attention.

By planning, you can collect images, video footage, sound bites, expert quotes, and everything you’ll need to share and market your content in various ways to maximize your return on investment (ROI).

But refrain from repackaging content with the sole purpose of spreading it everywhere. Carefully plan your content to appear when and where you need to.

As explained in the video above, Search Engine Journal uses the data gathered for its State of SEO Report to create:

  • White paper reports.
  • Podcast.
  • Articles on data not included in the main reports.
  • Infographics.
  • Carousels for social media.
  • Video clips.

Some of these are released before the main report is published to help spread the word and generate interest while sharing interesting insights about the SEO industry.

Then, when the report is released, it is followed by additional content to help generate interest, links, and findings.

Therefore, instead of a week of interest, the reports generate traffic and attention while informing readers for months without significantly increasing the original investment.

10. Stand Out While Blending In

One of the more common pieces of advice is to copy successful content and do what others are doing.

Makes sense, right?

After all, SEO, good writing, and other skills all have best practices you need to follow. Your audience also has preferences, expectations, and requirements.

Your content needs to look like everyone else’s to some degree.

But here’s the problem with this advice: No one stands out if everyone does things the same way.

Therefore, learning how to blend in while standing out is an essential skill for content marketing.

So, instead of mimicking or copying successful content, collect several examples that have worked on a specific platform or for a specific audience and investigate to find out why they’re effective.

Then, you can use these insights to create and test your own content that allows you to stand out, be unique, and fulfill the needs of your target audience.

Conclusion

Effective marketing is more than choosing the right topic or quality writing.

By strengthening and utilizing these 10 content marketing skills, your content will help you generate the right traffic and connect with your audience in a way that will have you dominating the competition.

More resources:


Featured Image: Viktoria Kurpas/Shutterstock

The 9 Best Content Calendar Templates For 2024 via @sejournal, @donutcaramel13

Marketers take note: If you want to execute a strong, seamless content strategy, you need a content calendar.

Content calendars aren’t just about organizing your upcoming posts; they also help ensure that your content aligns with your strategic goals and maximizes your resources efficiently.

Whether you’re managing multiple social platforms or experimenting with various content types, a content calendar provides you with the blueprint for consistent, impactful content creation.

In this article, we’ve rounded up the top 9 content calendar templates, each designed to streamline content planning and boost productivity.

From simple spreadsheets to more complex solutions, we’ve compiled a range of templates to suit your needs.

Let’s dive in.

What Is A Content Calendar?

Before jumping into the best content calendar templates, let’s start with the basics.

A content calendar is a fundamentally a time-management system tailored for content creation. It helps you organize your workflow into manageable weekly or daily blocks, enabling you to maintain a clear and structured approach to producing content.

It also gives you a bird’s-eye view of your content strategy, allowing you to understand what you have in the pipeline and when and where it will be published.

This way, you can align your content with upcoming events, marketing campaigns, product releases, etc., to ensure each piece of content meets your audience where they are and serves its intended purpose.

A content calendar is an indispensable tool for social media marketers, bloggers, freelancers, and content creators. With a content calendar, you can consistently produce high-quality content, which is key to building an engaged community.

While some people prefer to use specialized software for their content calendar needs, it’s possible to start with something as simple as an Excel sheet.

Here, we’ll highlight some existing content calendar templates that you can easily leverage and adapt to your brand’s needs to get started.

Why Should I Use A Content Calendar?

Whether you’re the only content specialist in your in-house ecommerce company or an agency social media manager, a content calendar makes you better organized with your campaigns.

It’s also a helpful tool for collaborating with multiple teammates, as it can help inform them of what’s needed and when.

Why? At a glance, it’s easy to understand what went live, along with the copy and asset used. Sort your posts by social platform and assign some color coding. Usually, each tab is marked by month.

Because you can see the bigger picture (at least a month in advance), you can map out themes and daily social posts ahead of schedule, plan well-researched infographics with your designer, and track how your posts are doing.

You’re better equipped to craft your message to your target audience, keeping their wants and needs in mind when the seasonal trends come and go.

You can plan around holidays and significant world events, from Valentine’s Day to Pride Month or any national event relevant to your brand values.

(Not to toot our own horn, but we have our own marketing calendar to help you with just that!)

Plus, by planning ahead, you’re less likely to commit a faux pas – as the content will be brainstormed, briefed, approved, and published before crunch time. It’s a protective measure.

Without further ado, here are our picks (most of them are free!).

Top 9 Content Calendar Templates For 2024

1. CoSchedule Marketing Calendar Template

CoSchedule content calendar interface with various scheduled tasks and events such as marketing projects, social posts, and guide creation.Screenshot from CoSchedule.com, April 2024

If you’re running a WordPress blog, CoSchedule may be your best bet.

It truly shines in content marketing with its user-friendly interface and AI-driven features, such as the AI Social Assistant, which can help you draft social messages to enhance engagement and save time.

The intuitive calendar is easy to use. It has 15 seamless integrations, including WordPress, TikTok, Instagram, Facebook, Mailchimp, and more.

The Bluesky and Google Business Profile integrations can help streamline your content management across different platforms, while functionalities like the TikTok Slideshow Scheduling feature allow for dynamic content creation directly from your calendar interface.

We recommend this one if you manage your blog and social media. It’s a great choice for individual and small to medium-sized marketing teams looking for a straightforward, efficient way to manage their content.

  • Cost: Free plan offers a social calendar with up to three users and two social profiles. Paid options start at $19/month for additional users, social profiles, and more advanced features.

2. Airtable Content Calendar Template

A screenshot displaying an Airtable content calendar interface with content calendar templates for 2024, days of April highlighted, and a task titled Screenshot from Airtable.com, April 2024

If you’re managing a content calendar in Google Sheets, Excel, or CSV files and looking to upgrade, Airtable is an excellent choice.

Airtable simplifies content management with its robust automation features for reminders and task tracking, which are perfect for those who prefer not to juggle complex spreadsheet formulas.

The platform supports multiple data fields for important content management, such as Title, Writer, Due Date, Status, and Image, and allows for easy customization to suit your specific workflow needs.

Airtable’s straightforward content calendar template enables you to manage everything from social media content to blog posts and more, providing a clear overview of author workloads, ideas in the pipeline, and key results essential for any content strategy.

You can assign tasks, track deadlines with multiple calendar views (including a grid, kanban, or calendar format), and send reminders through built-in alerts to make sure everyone is staying on track.

  • Cost: A free version is available; more advanced features are included in the paid plans, which are tailored to team size and specific needs.

3. HubSpot Social Media Content Calendar Template

Screenshot of HubSpot Social Media Content calendar Template for 2024 filled with events and campaign details such as Screenshot from HubSpot.com, April 2024

Excel geeks, rejoice!

HubSpot’s free Social Media Content Calendar is pretty flexible. Just insert the month + year into the Monthly Planning Calendar tab, and adjust the template to suit your brand.

The template is structured with several tabs dedicated to various platforms, including Facebook, LinkedIn, Instagram, X (Twitter), and Pinterest, ensuring you can manage updates across your social channels with precision.

Each tab is thoughtfully designed, providing examples of how to best engage with your audience on each platform.

There is also a Content Repository tab to help you track all the content you’re producing, which is invaluable for organizing and reusing your existing content.

It even comes with a comprehensive starter guide PDF that helps you understand how to make the most of the template.

It’s more for social media than blog posts, so we recommend this one for social media specialists in startups and in-house social media managers for ecommerce brands – though it could be tailored to fit a variety of needs.

  • Cost: Free – just download the template.

4. Trello Editorial Content Calendar Template

Screenshot from Trello.com, April 2024

A popular project management tool, Trello is an ideal content calendar choice for massive teams already on an Agile framework and using similar products (Jira, Confluence, etc.).

The drag-and-drop functionality is easy to use. One glance, and you know what the task status is.

Trello offers a specialized free editorial content calendar template that’s ideal for seamlessly managing the entire lifecycle of blog posts and social media content.

Using the template, you can visually track each piece of content from conception to publication. You can manage drafts, coordinate illustrations, and attach necessary assets directly to each Trello card dedicated to specific content pieces.

The template enhances team collaboration by enabling you to add editors, designers, and social media managers to cards, ensuring that all stakeholders are kept up-to-date.

You’ll also find checklists to ensure all steps are completed, filterable card labels, and a calendar view to give you a clear perspective on your publishing pipeline, making it a powerful tool for large teams focused on detailed content planning and execution.

  • Cost: Free – sign up and download the template.

5. Hootsuite Social Media Content Calendar Template

Screenshot of the Hootsuite social media content calendar template digital spreadsheet. The calendar is labeled by months and weeks, with colored bars indicating planned content themes and dates for various social events.Screenshot from Hootsuite.com, April 2024

Similar to HubSpot’s template, Hootsuite has a downloadable, free Google Sheet spreadsheet with five tabs: Instructions, Strategy, Monthly View, Weekly View, and Evergreen Content Library – for Instagram, Facebook, X (Twitter), LinkedIn, and any other platform you might want to add.

The weekly view is a fairly unique feature that you don’t see in every template.

The Instructions tab provides tips on using the template, while the Strategy tab helps you plan your overall strategy – including your business goals, social goals, content pillars, pieces, and tactics. Like HubSpot’s template, Hootsuite’s evergreen content tab enables you to build a library of content to revisit when needed.

It even lists key dates of interest available throughout the year for each month – such as events like Black Friday and Small Business Saturday (USA) – to help you stay on top of important marketing moments.

The simple-to-use template is customizable yet ideal for Excel pros who don’t want to use a paid tool and the extra features that come with it. It’s ideal for businesses of all sizes and is a practical choice for teams looking to optimize their workflows without investing in premium tools.

  • Cost: Free to download by filling out a lead generation form.

6. Adobe Express Content Scheduler

Digital screen capture showing Adobe Express content calendar template within a user interface, with blank dates and navigational tools visible.Screenshot from Adobe.com, April 2024

Adobe Express’s free content scheduler is a great free tool for taking control of your social media planning and publishing process.

It provides a visually oriented interface where posts are prominently displayed in a large format for easy readability of captions and clear viewing of images.

It also has color-coding and labeling rows to help you stay organized, allowing you to categorize posts and note important campaign details or team communications.

You can connect your social accounts directly to the content scheduler and schedule them in advance or publish them with the click of a button. Users can also save ideas as unscheduled posts, create draft posts, and easily rearrange content using the drag-and-drop functionality.

Adobe Express also offers a plethora of templates and materials to help you create and edit content in-platform.

  • Cost: Free to use, with more advanced features available for those who sign up for Adobe’s Premium and Teams paid tiers.

7. Small Business Trends Social Media Calendar Template

Screenshot of the best content calendar spreadsheet for 2024. The layout includes tabs for different platforms like Facebook, Instagram, Pinterest, Twitter, and LinkedIn with detailed daily posting strategies.Screenshot from SmallBizTrends.com, April 2024

The content calendar template from Small Business Trends is tailored specifically for – you guessed it – small businesses!

It draws from the company’s effective marketing strategies to help you streamline your social media and marketing efforts. It is available for download in various formats, including Word, Excel, and PDF, making it customizable for your business’s needs.

The template itself is fairly straightforward. It features a Monday to Friday overview of content across Facebook, Instagram, Pinterest, X (Twitter), LinkedIn, and TikTok, as well as a section for “All Platforms.”

It’s plug-and-play, meaning you would simply enter your plans for each channel, each day (and duplicate them week over week).

What we love about this template is that Small Business Trends offers suggestions throughout for what you might do that day. For example, “Share posts from satisfied customers” on Instagram on Wednesday, or “Have an unveiling of your latest product or service” on TikTok on Monday.

While not exhaustive, it’s a nice touch to help provide inspiration, especially for individuals and small businesses just getting started. We like this template for its simplicity and low learning curve.

  • Cost: Free.

8. Backlinko Content Calendar Template

A screenshot of Backlinko content calendar template spreadsheet featuring columns for date, format, title, main message, tasks, owner, banner, design. Screenshot from Backlinko.com, April 2024

Backlinko offers a versatile, free content calendar template that’s a practical tool for both individuals and small teams looking to enhance their content production efforts.

Available as an Excel spreadsheet or a Google sheet, the template features two main components: a basic monthly calendar view and a more detailed content list and workflow sheet.

The monthly view offers a clean slate for basic scheduling, while the workflow tab is meticulously designed to guide users through the various stages of content creation (from drafting to publishing), making it particularly useful for managing multiple pieces simultaneously.

This is where the real strength of Backlinko’s template lies. The step-by-step guide to content development in the workflow tab covers everything from meta descriptions to design, email marketing, and more, ensuring everyone on your team stays on track with each piece of content.

  • Cost: Free.

9. Monday.com Content Calendar Template

Screenshot of the Monday.com content calendar template showing different campaign stages and details like channel, campaign brief, timeline, and budget.Screenshot from Monday.com, April 2024

The Monday.com content calendar template is a nice option for teams that want to consolidate their content creation and distribution pipeline.

Simply dive into its versatile dashboard, and customize the template to align perfectly with your team’s operational flow.

Designed to support a ton of content types and phases – from the initial brainstorming to the final publishing stages – Monday.com’s template ensures every piece of content is tracked and managed efficiently across platforms.

It features a centralized content management system that allows users to assign tasks to essential team members such as writers, designers, and editors.

You have multiple viewing options, such as Gantt, calendar, Kanban, and form views. It also allows you to integrate with tools like Google Drive, Adobe Creative Cloud, and Dropbox.

In addition, you can access built-in automation for reminders and notifications to keep everyone on track.

This one is ideal for both small-scale projects and larger content operations, with its focus on efficiency and scalability.

  • Cost: Free – just sign up and get started.

How A Content Calendar Can Improve Your Content Planning

Effective content planning is crucial for elevating your marketing strategy.

If you want to take control of your marketing strategy and create impactful content that resonates with its target audience, a content calendar is for you.

As this article highlights, creating a content calendar doesn’t have to be complicated or arduous – especially when plenty of intuitive and powerful templates are already in place to get you started.

Explore our top picks, find your match, and set the stage for a year of impactful content creation. Happy planning!

More resources:


Featured Image: Andrey_Popov/Shutterstock

Lessons from John Deere’s ‘The Furrow’

Content marketing as a method of attracting, engaging, and retaining customers pre-dates the term itself. And even now, emerging technologies could change it again.

The most cited example of early content marketing is John Deere’s “The Furrow” magazine, launched in 1895. This “Journal for the American Farmer” published actionable agricultural articles, offering farmers practical advice on farming techniques, crop management, and machinery maintenance.

Reciprocity

For John Deere, “The Furrow” was better than advertising in a sense because the company owned it and thus the relationship with readers.

John Deere delivered real value thanks to the useful, informative, and entertaining articles. So much so that by 1912, the magazine had 4 million subscribers.

In turn, real value produces a sense of reciprocity. The reader recognized the John Deere company as an expert and felt obligated to the brand. This obligation extended to buying John Deere products marketed in “The Furrow.”

This is content marketing’s aim: attract, engage, and retain customers. And by the way, “The Furrow” is still published in print and online in 2024.

“The Furrow” is a prominent early example of content marketing.

Another example of content marketing comes from the consumer package goods industry. Cereal boxes and candy often include comic strips, stories, historical or scientific anecdotes, and prizes.

A child might like General Mills Lucky Charms cereal for its rainbow colors and the entertaining box.

Youtility

Content marketing advanced after 2013 when marketing guru Jay Baer released his book, “Youtility: Why Smart Marketing Is about Help, Not Hype.”

The book’s guiding principle prioritized creating useful content, not exclusively promotional.

The result was many marketers focused on being helpful rather than selling. As the distance between content and revenue increased, these marketers sought new performance metrics.

Fortunately, they found those metrics in organic search traffic and social media attention. Both needed engaging content.

Sales

Content marketers circa 2024 are again looking for ways to drive sales from content. This renewed effort manifests in many ways, including live streams, voice and video, generative artificial intelligence, and augmented and virtual reality.

Each has the potential to attract, engage, and retain customers.

Take, for example, ecommerce live streaming. It engages potential customers with real-time product showcases and permits the host to answer questions and assist with buying decisions.

Screenshot of a live stream preentation on Amazon

Amazon Live is one of many platforms that allows merchants or creators to live stream shoppable videos.

The live stream itself may be recorded and edited into social media posts. The shoppers’ questions are potential on-site FAQs. One could even say that ecommerce live streaming is a more complete version of content marketing.

Thus ecommerce marketers should seek ways to integrate emerging content types. Don’t leave articles behind. Instead, add to them.

7 Ways AI Took My Job [To The Next Level] via @sejournal, @CallRail

With AI-powered call attribution, you can gain valuable insights into which channels are driving the most conversions.

How Call Attribution Works

  • Step 1: Assign – Select unique call tracking numbers to assign to each campaign or listing.
  • Step 2: Track – Potential customers see your ad or listing and call the associated phone number.
  • Step 3: Forward –The calls ring directly into your main business phone, regardless of which number they use.
  • Step 4: Analyze – Because they used one of your tracking numbers, you instantly know which ad or campaign inspired them to call.

With AI-powered call tracking, gone are the days of wondering how your digital marketing efforts are tied to high-value inbound calls.

For agencies, this helps prove the real value of your services and extend the life of your client relationships.

2. AI Can Help You Save Time On Manually Reviewing Calls

Listening to and analyzing phone calls manually can be time-consuming and inefficient for agencies.

However, it’s an important part of understanding the customer experience and sales team performance.

With AI-powered call analysis tools, you get quality, keyword-tagged transcriptions with near-human-level accuracy.

Not only can this technology help you save over 50% of the time spent listening to phone calls, but it can also help you deliver actionable recommendations to clients and drive better results.

Conversation Intelligence, for instance, is trained on over 1.1M hours of voice data and enables real-time analysis for instantaneous results.

This advanced tool provides opportunities for you to improve your strategy through the following granular insights:

  • Spotting disparities in the industry-specific lingo your sales team uses, compared to the lingo your prospects are using to describe their business challenges and goals.
  • Identifying trends or gaps in your service offerings based on what your prospects are asking for.
  • Identifying frequently asked questions and other important topics to address through content marketing.
  • Setting goals for lead qualification — not just the quantity of leads generated for your business.

Conversational AI is perfectly suited to summarize the content of long conversations – however, the call summaries still require a human to read them and determine the main takeaways.

But if you work in a bustling small business, it’s unlikely you’d have the bandwidth for tasks such as call transcription, summaries, keyword spotting, or trend analysis.

Rather than displacing human labor, conversational AI is assisting businesses in taking on tasks that may have been overlooked and leveraging data that would otherwise remain untapped.

3. AI Can Help You Lower Cost Per Lead / Save Money On Tools & Ad Spend

Ever wonder why certain campaigns take off while others fall flat? It’s all in the data!

Even failed campaigns can offer invaluable insights into your client’s audience and messaging.

But if you can’t spot the underperformers quickly enough, you risk wasting your ad budget on ineffective tactics.

The quicker you can identify what’s working and what’s not, the quicker you can pivot and adjust your marketing strategy.

With AI-powered tools, agencies can access instant insights that enable them to reduce wasteful spending and improve overall campaign efficiency.

How To Deliver More Value With AI

  • Make a bigger impact in less time: AI-powered technology creates a force multiplier within your agency, allowing you to make more of an impact with the same level of inputs you’re already using.
  • Unlock actionable insights from call data: AI is revolutionizing the way companies leverage call data by enabling them to gain insights at scale. As a result, businesses can increase their ROI and deliver greater value to their clients by analyzing hundreds of calls efficiently.
  • Foster alignment with data-driven strategies: By analyzing customer conversations with AI, businesses can align their marketing strategy with data-driven recommendations, enhancing overall coherence. Additionally, the ability to create triggers based on specific phrases enables automated analysis and reporting, further streamlining the alignment process.
  • Drive effectiveness with rapid insights: Leveraging Conversation Intelligence enables agencies to deliver better insights faster, increase conversion rates, refine keyword strategies, and develop robust reporting capabilities.

With the right AI-powered tools, you can access the insights you need to ensure maximum ROI for your clients.

4. AI Can Help You Improve Overall Agency Efficiency

Are you spending too much valuable time on tasks that produce minimal results?

Many agencies find themselves bogged down by routine, administrative tasks that don’t contribute much to their bottom line.

But with AI automation, agencies can streamline their operations and redirect their energy towards more strategic endeavors.

From email scheduling and social media posting to data entry and report generation, AI can handle a wide array of tasks with precision and efficiency – giving you time to focus on high-impact activities that drive growth and deliver tangible results.

Ways Your Business Can Benefit From Automation

  1. Automatically transcribe your calls to boost close rates: See how your team is handling difficult objections and ensure that they’re delivering your businessʼ value proposition in an effective manner.
  2. Score calls based on quality and opportunity: Take the time-consuming work out of scoring your calls and determine which campaigns drive the best calls to your business.
  3. Classify calls by your set criteria: Qualify, score, tag, or assign a value to the leads that meet your criteria, automatically.
  4. Automatically redact sensitive information: Protect your customers by removing billing or personal information. Keep your data safe and secure through complete HIPAA compliance.
  5. Monitor your teamsʼ performance: Use Conversation Intelligence as a valuable sales training tool to ensure your team doesn’t miss any key messaging marks.
  6. Know your customersʼ needs: Identify conversation trends in your phone calls and stay privy to evolving customer needs.
  7. Improve your digital marketing strategy: Use AI-powered insights to inform your digital marketing strategy and boost your online presence.

By automating mundane tasks, agencies can optimize workflows, increase productivity, and improve efficiency across the board.

Looking for 5 – 7? Download The Full Guide

Rather than fearing AI, the future belongs to those who embrace it.

By strategically combining human creativity with artificial intelligence, you can unlock capabilities that transcend what either could achieve alone.

Want to discover even more ways to level up your agency with AI?

Get the full guide here.

5 Content Marketing Ideas for June 2024

Content marketers who feel like hamsters on a wheel might get a respite in June 2024, thanks to Best Friends Day, shoppable videos, Juneteenth, Independence Day, and a flood of AI-generated dad jokes.

Content marketing involves creating, publishing, and promoting content to attract, engage, and retain customers. 

Content is vital to search engine optimization and social media marketing. But a challenge for many creators is choosing a topic. So here are five content marketing ideas your company can use in June 2024.

1. Best Friends Day

Photo of two teenage girls at the beach

Best Friends Day could be an emerging retail opportunity. Content marketers could promote gift guides, leading to sales.

June 8, 2024, is Best Friends Day. The U.S. Congress established the occasion in 1935 to honor friendships. Best Friends Day was not much acknowledged until websites such as National Day CalendarNational Today, and Calendarr emerged.

Since about 2021, Best Friends Day has become a trend on social sites, and this year, it could be a good content marketing and sales opportunity for merchants.

Consider publishing content that encourages gift-giving for besties. This could be a gift guide or list article, such as “Top 10 Gifts for your BFF.”

And don’t limit best friends to humans. Best Friends Day could also apply to pets.

2. Livestream Product Demos

A male talking in a microphone during a livestream

Livestreamed product videos are an emerging part of content marketing.

In ecommerce, content marketing is evolving to include product live streaming

Product demonstrations can be at once entertaining and a sales opportunity. A retailer or DTC brand could host the livestream on its own website or any number of platforms, including:

  • Amazon Live,
  • YouTube,
  • Facebook, 
  • Instagram,
  • TikTok,
  • Twitch.

In June 2024, aim for product demonstration livestreams. 

Plan each one. Know the features to demonstrate and prepare stories about the item, manufacturing, process, or anything else that could lead to a sale. 

Make the presentation interactive with viewers, and look for ways to connect with viewing shoppers.

3. Juneteenth

Photo of African American family having a picnic

Juneteenth celebrations frequently include a cookout.

Juneteenth commemorates June 19, 1865, when federal troops arrived in Galveston, Texas, to announce the freedom of all enslaved people, over two years after the Emancipation Proclamation was signed. 

Thus, it celebrates the end of slavery in the United States.

Content marketers can focus on the holiday’s history or how it is celebrated. Here are some article ideas.

  • Kitchen supply shop: “How to Host the Perfect Juneteenth Cookout: Tips and Tools.”
  • Classic record shop: “15 Vintage Vinyls to Commemorate Juneteenth.”
  • Home decor store: “Celebrate History and Culture with 25 Juneteenth-inspired Decorations.”
  • Online bookseller: “35 Books for Juneteenth, from Historical Accounts to Modern Reflection.”

4. July Fourth Promotional Content

Photo of a nighttime fireworks display

Publish Independence Day content in June.

June is the time to publish content for the Fourth of July. In the U.S., Independence Day is a huge shopping opportunity. According to the National Retail Federation, Americans collectively spent $9.5 billion on the holiday in 2023. 

Most of that went toward barbecue, picnic items, fireworks, decorations, and flag-themed clothes. Hence retailers and DTC brands could benefit from patriotic content.

Here are some ideas.

  • Shopping guides: Publish a list of products for hosting a barbecue, decorating the backyard, or traveling.
  • Sustainable products: Describe ways to include sustainable products.
  • Party planners: Publish articles or videos listing recipes, family game ideas, or fireworks safety.

In each case, marketers should offer real editorial value while highlighting their products.

5. Dad Jokes for Father’s Day

Son Climbs On Fathers Back As They Play Game In Lounge Together

Content for merchants should be helpful and informative — except for dad jokes.

Typical content marketing should be helpful, informative, or entertaining. Most of the time, merchants should focus on the first two: helpful and informative.

However, Father’s Day, June 16, 2024, could be an exception thanks to ChatGPT and similar. Here are a half-dozen ChatGPT responses to my prompt for dad jokes.

  • Why don’t eggs tell jokes? They’d crack each other up.
  • What do you call fake spaghetti? An impasta.
  • How do you organize a space party? You planet.
  • Why don’t scientists trust atoms anymore? Because they make up everything!
  • What do you call cheese that isn’t yours? Nacho cheese.
  • Why couldn’t the bicycle stand up by itself? It was two tired.

Dad jokes should be short and wholesome, with groan-inducing punchlines. 

So my suggestion for Father’s Day content is lists of AI-generated dad jokes related to your company’s products.