3 Things James O’Donnell is into right now

Overthink

This is a podcast in which two very smart people (who happen to be young and hilarious professors of philosophy) draw unexpected philosophical connections between facets of modern life. Ellie Anderson and David Peña-Guzmán have done hour-long episodes on everything from mommy issues to animal justice, with particularly sharp segments on tech-adjacent issues like biohacking and the relationship between AI and art. Whenever I think society is dealing with a brand-new problem, these two unearth someone who was pondering it centuries ago. It’s a treat to listen to. 

A film from the tech billionaire bunker

Over the summer I was eager to watch Mountainhead, a darkly funny film by Jesse Armstrong, the creator of Succession, that follows four unlikable tech founders as they watch the world collapse under political turmoil and violence caused by AI deepfakes. I was prepared for it to seem like a documentary, but to a reporter who is in frequent dialogue with AI’s movers and shakers, it felt a little too real. From their remote mountain mansion, they talk about AI accelerationism, utilitarian ethics, uploading one’s consciousness to the cloud, liberating humanity to other planetsall common conversation topics among the tech elite that has had so much influence in the current administration.  

Music by human beings

For much of last winter I was reporting a story about just how far AI-generated music has come. As a lifelong musician (I play guitar, bass, and drums, none particularly well), I found the songs I heardbuilt with models whose creators have been sued for training on the discographies of artists without compensationso convincingly human that they made me deeply uncomfortable. Since then, I’ve had a revitalized zeal for live shows where real people in punk bands or jazz trios do things that AI is not capable of (Sophie Truax is my latest favorite). 

On the ground in Ukraine’s largest Starlink repair shop

Oleh Kovalskyy thinks that Starlink terminals are built as if someone assembled them with their feet. Or perhaps with their hands behind their back. 

To demonstrate this last image, Kovalskyy—a large, 47-year-old Ukrainian, clad in sweatpants and with tattoos stretching from his wrists up to his neck—leans over to wiggle his fingers in the air behind him, laughing as he does. Components often detach, he says through bleached-white teeth, and they’re sensitive to dust and moisture. “It’s terrible quality. Very terrible.” 

But even if he’s not particularly impressed by the production quality, he won’t dispute how important the satellite internet service has been to his country’s defense. 

Starlink is absolutely critical to Ukraine’s ability to continue in the fight against Russia: It’s how troops in battle zones stay connected with faraway HQs; it’s how many of the drones essential to Ukraine’s survival hit their targets; it’s even how soldiers stay in touch with spouses and children back home. 

At the time of my visit to Kovalskyy in March 2025, however, it had begun to seem like this vital support system may suddenly disappear. Reuters had just broken news that suggested Musk, who was then still deeply enmeshed in Trump world, would remove Ukraine’s access to the service should its government fail to toe the line in US-led peace negotiations. Musk denied the allegations shortly afterward, but given Trump’s fickle foreign policy and inconsistent support of Ukrainian president Volodymyr Zelensky, the uncertainty of the technology’s future had become—and remains—impossible to ignore.  

a view down at the back of a volunteer working in a corner workbench. Tools and components are piled on every bit of the surface as well as the shelves in front of him.

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a carboard box stuffed with grey cylinders

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Kovalskyy’s unofficial Starlink repair shop may be the biggest of its kind in the world. Ordered chaos is the best way to describe it.

The stakes couldn’t be higher: Another Reuters report in late July revealed that Musk had ordered the restriction of Starlink in parts of Ukraine during a critical counteroffensive back in 2022. “Ukrainian troops suddenly faced a communications blackout,” the story explains. “Soldiers panicked, drones surveilling Russian forces went dark, and long-range artillery units, reliant on Starlink to aim their fire, struggled to hit targets.”

None of this is lost on Kovalskyy—and for now Starlink access largely comes down to the unofficial community of users and engineers of which Kovalskyy is just one part: Narodnyi Starlink.

The group, whose name translates to “The People’s Starlink,” was created back in March 2022 by a tech-savvy veteran of the previous battles against Russia-backed militias in Ukraine’s east. It started as a Facebook group for the country’s infant yet burgeoning community of Starlink users—a forum to share guidance and swap tips—but it very quickly emerged as a major support system for the new war effort. Today, it has grown to almost 20,000 members, including the unofficial expert “Dr. Starlink”—famous for his creative ways of customizing the systems—and other volunteer engineers like Kovalskyy and his men. It’s a prime example of the many informal, yet highly effective, volunteer networks that have kept Ukraine in the fight, both on and off the front line.

A repaired and mounted Starlink terminal standing on a cobbled road

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a Starlink unit mounted to the roof of a vehicle with pink tinted windows

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Kovalskyy and his crew of eight volunteers have repaired or customized more than 15,000 terminals since the war began in February 2022. Here, they test repaired units in a nearby parking lot.

Kovalskyy gave MIT Technology Review exclusive access to his unofficial Starlink repair workshop in the city of Lviv, about 300 miles west of Kyiv. Ordered chaos is the best way to describe it: Spread across a few small rooms in a nondescript two-story building behind a tile shop, sagging cardboard boxes filled with mud-splattered Starlink casings form alleyways among the rubble of spare parts. Like flying buttresses, green circuit boards seem to prop up the walls, and coils of cable sprout from every crevice.

Those acquainted with the workshop refer to it as the biggest of its kind in Ukraine—and, by extension, maybe the world. Official and unofficial estimates suggest that anywhere from 42,000 to 160,000 Starlink terminals operate in the country. Kovalskyy says he and his crew of eight volunteers have repaired or customized more than 15,000 terminals since the war began.

a surface scattered with pieces of used blue tape of various colors and sizes. Two ziploc bags with small metal parts are also taped up.
The informal, accessible nature of the Narodnyi Starlink community has been critical to its success. One military communications officer was inspired by Kovalskyy to set up his own repair workshop as part of Ukraine’s armed forces, but he says that official processes can be slower than private ones by a factor of 10.
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Despite the pressure, the chance that they may lose access to Starlink was not worrying volunteers like Kovalskyy at the time of my visit; in our conversations, it was clear they had more pressing concerns than the whims of a foreign tech mogul. Russia continues to launch frequent aerial bombardments of Ukrainian cities, sometimes sending more than 500 drones in a single night. The threat of involuntary mobilization to the front line looms on every street corner. How can one plan for a hypothetical future crisis when crisis defines every minute of one’s day?


Almost every inch of every axis of the battlefield in Ukraine is enabled by Starlink. It connects pilots near the trenches with reconnaissance drones soaring kilometers above them. It relays the video feeds from those drones to command centers in rear positions. And it even connects soldiers, via encrypted messaging services, with their family and friends living far from the front.  

Although some soldiers and volunteers, including members of Narodnyi Starlink, refer to Starlink as a luxury, the reality is that it’s an essential utility; without it, Ukrainian forces would need to rely on other, often less effective means of communication. These include wired-line networks, mobile internet, and older geostationary satellite technology—all of which provide connectivity that is either slower, more vulnerable to interference, or more difficult for untrained soldiers to set up. 

“If not for Starlink, we would already be counting rubles in Kyiv,” Kovalskyy says.

close up of a Starlink unit on the lap of a volunteer, who is writing notes in a gridded notebook

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a hand holding pieces of shrapnel

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The workshop’s crew has learned to perform adjustments to terminals, especially in adapting them for battlefield conditions. At right, a volunteer engineer shows the fragments of shrapnel he has extracted from the terminals.

Despite being designed primarily for commercial use, Starlink provides a fantastic battlefield solution. The low-latency, high-bandwidth connection its terminals establish with its constellation of low-Earth-orbit satellites can transmit large streams of data while remaining very difficult for the enemy to jam—in part because the satellites, unlike geostationary ones, are in constant motion. 

It’s also fairly easy to use, so that soldiers with little or no technical knowledge can connect in minutes. And the system costs much less than other military technology; while the US and Polish governments pay business rates for many of Ukraine’s Starlink systems, individual soldiers or military units can purchase the hardware at the private rate of about $500, and subscribe for just $50 per month.

No alternatives match Starlink for cost, ease of use, or coverage—and none will in the near future. Its constellation of 8,000 satellites dwarfs that of its main competitor, a service called OneWeb sold by the French satellite operator Eutelsat, which has only 630 satellites. OneWeb’s hardware costs about 20 times more, and a subscription can run significantly higher, since OneWeb targets business customers. Amazon’s Project Kuiper, the most likely future competitor, started putting satellites in space only this year. 


Volodymyr Stepanets, a 51-year-old Ukrainian self-described “geek,” had been living in Krakow, Poland, with his family when Russia invaded in 2022. But before that, he had volunteered for several years on the front lines of the war against Russian-supported paramilitaries that began in 2014. 

He recalls, in those early months in eastern Ukraine, witnessing troops coordinating an air strike with rulers and a calculator; the whole process took them between 30 and 40 minutes. “All these calculations can be done in one minute,” he says he told them. “All we need is a very stupid computer and very easy software.” (The Ukrainian military declined to comment on this issue.)

Stepanets subsequently committed to helping this brigade, the 72nd, integrate modern technology into its operations. He says that within one year, he had taught them how to use modern communication platforms, positioning devices, and older satellite communication systems that predate Starlink. 

a Starlink terminal with leaves inside the housing, seen lit in silhouette and numbered 5566
Narodnyi Starlink members ask each other for advice about how to adapt the systems: how to camouflage them from marauding Russian drones or resolve glitches in the software, for example.
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So after Russian tanks rolled across the border, Stepanets was quick to see how Starlink’s service could provide an advantage to Ukraine’s armed forces. He also recognized that these units, as well as civilian users, would need support in utilizing the new technology. And that’s how he came up with the idea for Narodnyi Starlink, an open Facebook group he launched on March 21, just a few weeks after the full invasion began and the Ukrainian government requested the activation of Starlink.

Over the past few years, the Narodnyi Starlink digital community has grown to include volunteer engineers, resellers, and military service members interested in the satellite comms service. The group’s members post roughly three times per day, often sharing or asking for advice about adaptations, or seeking volunteers to fix broken equipment. A user called Igor Semenyak recently asked, for example, whether anyone knew how to mask his system from infrared cameras. “How do you protect yourself from heat radiation?” he wrote, to which someone suggested throwing special heat-proof fabric over the terminal.

Its most famous member is probably a man widely considered the brains of the group: Oleg Kutkov, a 36-year-old software engineer otherwise known to some members as “Dr. Starlink.” Kutkov had been privately studying Starlink technology from his home in Kyiv since 2021, having purchased a system to tinker with when service was still unavailable in the country; he believes that he may have been the country’s first Starlink user. Like Stepanets, he saw the immense potential for Starlink after Russia broke traditional communication lines ahead of its attack.

“Our infrastructure was very vulnerable because we did not have a lot of air defense,” says Kutkov, who still works full time as an engineer at the US networking company Ubiquiti’s R&D center in Kyiv. “Starlink quickly became a crucial part of our survival.”

Stepanets contacted Kutkov after coming across his popular Twitter feed and blog, which had been attracting a lot of attention as early Starlink users sought help. Kutkov still publishes the results of his own research there—experiments he performs in his spare time, sometimes staying up until 3 a.m. to complete them. In May, for example, he published a blog post explaining how users can physically move a user account from one terminal to another when the printed circuit board in one is “so severely damaged that repair is impossible or impractical.” 

“Oleg Kutkov is the coolest engineer I’ve met in my entire life,” Kovalskyy says.

a volunteer holding a Starlink vertically to pry it open

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two volunteers at workbenches repairing terminals

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When the fighting is at its worst, the workshop may receive 500 terminals to repair every month. The crew lives and sometimes even sleeps there.

Supported by Kutkov’s technical expertise and Stepanets’s organizational prowess, Kovalskyy’s warehouse became the major repair hub (though other volunteers also make repairs elsewhere). Over time, Kovalskyy—who co-owned a regional internet service provider before the war—and his crew have learned to perform adjustments to Starlink terminals, especially to adapt them for battlefield conditions. For example, they modified them to receive charge at the right voltage directly from vehicles, years before Starlink released a proprietary car adapter. They’ve also switched out Starlink’s proprietary SPX plugs—which Kovalskyy criticized as vulnerable to moisture and temperature changes—with standard ethernet ports. 

Together, the three civilians—Kutkov, Stepanets, and Kovalskyy—effectively lead Narodnyi Starlink. Along with several other members who wished to remain anonymous, they hold meetings every Monday over Zoom to discuss their activities, including recent Starlink-related developments on the battlefield, as well as information security. 

While the public group served as a suitable means of disseminating information in the early stages of the war when speed was critical, they have had to move a lot of their communications to private channels after discovering Russian surveillance; Stepanets says that at least as early as 2024, Russians had translated a 300-page educational document they had produced and shared online. Now, as administrators of the Facebook group, the three men block the publication of any posts deemed to reveal information that might be useful to Russian forces. 

Stepanets believes the threat extends beyond the group’s intel to its members’ physical safety. When we talked, he brought up the attempted assassination of the Ukrainian activist and volunteer Serhii Sternenko in May this year. Although Sternenko was unaffiliated with Narodnyi Starlink, the event served as a clear reminder of the risks even civilian volunteers undertake in wartime Ukraine. “The Russian FSB and other [security] services still understand the importance of participation in initiatives like [Narodnyi Starlink],” Stepanets says. He stresses that the group is not an organization with a centralized chain of command, but a community that would continue operating if any of its members were no longer able to perform their roles. 

closeup of a Starlink board with light shining through the holes
“We have extremely professional engineers who are extremely intelligent,” Kovalskyy told me. “Repairing Starlink terminals for them is like shooting ducks with HIMARS [a vehicle-borne GPS-guided rocket launcher].”
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The informal, accessible nature of this community has been critical to its success. Operating outside official structures has allowed Narodnyi Starlink to function much more efficiently than state channels. Yuri Krylach, a military communications officer who was inspired by Kovalskyy to set up his own repair workshop as part of Ukraine’s armed forces, says that official processes can be slower than private ones by a factor of 10; his own team’s work is often interrupted by other tasks that commanders deem more urgent, whereas members of the Narodnyi Starlink community can respond to requests quickly and directly. (The military declined to comment on this issue, or on any military connections with Narodnyi Starlink.)


Most of the Narodnyi Starlink members I spoke to, including active-duty soldiers, were unconcerned about the report that Musk might withdraw access to the service in Ukraine. They pointed out that doing so would involve terminating state contracts, including those with the US Department of Defense and Poland’s Ministry of Digitalization. Losing contracts worth hundreds of millions of dollars (the Polish government claims to pay $50 million per year in subscription fees), on top of the private subscriptions, would cost the company a significant amount of revenue. “I don’t really think that Musk would cut this money supply,” Kutkov says. “It would be quite stupid.” Oleksandr Dolynyak, an officer in the 103rd Separate Territorial Defense Brigade and a Narodnyi Starlink member since 2022, says: “As long as it is profitable for him, Starlink will work for us.”

Stepanets does believe, however, that Musk’s threats exposed an overreliance on the technology that few had properly considered. “Starlink has really become one of the powerful tools of defense of Ukraine,” he wrote in a March Facebook post entitled “Irreversible Starlink hegemony,” accompanied by an image of the evil Darth Sidious from Star Wars. “Now, the issue of the country’s dependence on the decisions of certain eccentric individuals … has reached [a] melting point.”

Even if telecommunications experts both inside and outside the military agree that Starlink has no direct substitute, Stepanets believes that Ukraine needs to diversify its portfolio of satellite communication tools anyway, integrating additional high-speed satellite communication services like OneWeb. This would relieve some of the pressure caused by Musk’s erratic, unpredictable personality and, he believes, give Ukraine some sense of control over its wartime communications. (SpaceX did not respond to a request for comment.) 

The Ukrainian military seems to agree with this notion. In late March, at a closed-door event in Kyiv, the country’s then-deputy minister of defense Kateryna Chernohorenko announced the formation of a special Space Policy Directorate “to consolidate internal and external capabilities to advance Ukraine’s military space sector.” The announcement referred to the creation of a domestic “satellite constellation,” which suggests that reliance on foreign services like Starlink had been a catalyst. “Ukraine needs to transition from the role of consumer to that of a full-fledged player in the space sector,” a government blog post stated. (Chernohorenko did not respond to a request for comment.)

Ukraine isn’t alone in this quandary. Recent discussions about a potential Starlink deal with the Italian government, for example, have stalled as a result of Musk’s behavior. And as Juliana Süss, an associate fellow at the UK’s Royal United Services Institute, points out, Taiwan chose SpaceX’s competitor Eutelsat when it sought a satellite communications partner in 2023.

“I think we always knew that SpaceX is not always the most reliable partner,” says Süss, who also hosts RUSI’s War in Space podcast, citing Musk’s controversial comments about the country’s status. “The Taiwan problems are a good example for how the rest of the world might be feeling about this.”

Nevertheless, Ukraine is about to become even more deeply enmeshed with Starlink; the country’s leading mobile operator Kyivstar announced in July that Ukraine will soon become the first European nation to offer Starlink direct-to-mobile services. Süss is cautious about placing too much emphasis on this development though. “This step does increase dependency,” she says. “But that dependency is already there.” Adding an additional channel of communications as a possible backup is otherwise a logical action for a country at war, she says.


These issues can feel far away for the many Ukrainians who are just trying to make it through to the next day. Despite its location in the far west of Ukraine, Lviv, home to Kovalskyy’s shop, is still frequently hit by Russian kamikaze drones, and local military-affiliated sites are popular targets. 

Still, during our time together, Kovalskyy was far more worried by the prospect of his team’s possible mobilization. In March, the Ministry of Defense had removed the special status that had otherwise protected his people from involuntary conscription given the nature of their volunteer activities. They’re now at risk of being essentially picked up off the street by Ukraine’s dreaded military recruitment teams, known as the TCK, whenever they leave the house.

A room with walls covered by a grid of patches and Ukrainian flags, and stacks of grey boxes on the floor
The repair shop displays patches from many different Ukrainian military units—each given as a gift for their services. “We sometimes perform miracles with Starlinks,” Kovalskyy said.
COURTESY OF THE AUTHOR

This is true even though there’s so much demand for the workshop’s services that during my visit, Kovalskyy expressed frustration at the vast amount of time they’ve had to dedicate solely to basic repairs. “We have extremely professional engineers who are extremely intelligent,” he told me. “Repairing Starlink terminals for them is like shooting ducks with HIMARS [a vehicle-borne GPS-guided rocket launcher].” 

At least the situation seemed to have become better on the front over the winter, Kovalskyy added, handing me a Starlink antenna whose flat, white surface had been ripped open by shrapnel. When the fighting is at its worst, the team might receive 500 terminals to repair every month, and the crew lives in the workshop, sometimes even sleeping there. But at that moment in time, it was receiving only a couple of hundred.

We ended our morning at the workshop by browsing its vast collection of varied military patches, pinned to the wall on large pieces of Velcro. Each had been given as a gift by a different unit as thanks for the services of Kovalskyy and his team, an indication of the diversity and size of Ukraine’s military: almost 1 million soldiers protecting a 600-mile front line. At the same time, it’s a physical reminder that they almost all rely on a single technology with just a few production factories located on another continent nearly 6,000 miles away.

“We sometimes perform miracles with Starlinks,” Kovalskyy says. 

He and his crew can only hope that they will still be able to for the foreseeable future—or, better yet, that they won’t need to at all.  

Charlie Metcalfe is a British journalist. He writes for magazines and newspapers including Wired, the Guardian, and MIT Technology Review.

Apple AirPods : a gateway hearing aid

When the US Food and Drug Administration approved over-the-counter hearing-aid software for Apple’s AirPods Pro in September 2024, with a device price point right around $200, I was excited. I have mild to medium hearing loss and tinnitus, and my everyday programmed hearing aids cost just over $2,000—a lower-cost option I chose after my audiologist wanted to put me in a $5,000 pair.

Health insurance in the US does not generally cover the cost of hearing aids, and the vast majority of people who use them pay out of pocket for the devices along with any associated maintenance. Ninety percent of the hearing-aid market is concentrated in the hands of a few companies, so there’s little competitive pricing. The typical patient heads to an audiology clinic, takes a hearing test, gets an audiogram (a graph plotting decibel levels against frequencies to show how loud various sounds need to be for you to hear them), and then receives a recommendation—an interaction that can end up feeling like a high-pressure sales pitch. 

Prices should be coming down: In October 2022, the FDA approved the sale of over-the-counter hearing aids without a prescription or audiology exam. These options start around $200, but they are about as different from prescription hearing aids as drugstore reading glasses are from prescription lenses. 

Beginning with the AirPods Pro 2, Apple is offering something slightly different: regular earbuds (useful in all the usual ways) with many of the same features as OTC hearing aids. I’m thrilled that a major tech company has entered this field. 

The most important features for mild hearing loss are programmability, Bluetooth functionality, and the ability to feed sound to both ears. These are features many hearing aids have, but they are less robust and reliable in some of the OTC options. 

iPhone screen mockup
Apple software lets you take a hearing test through the AirPods Pro 2 with your cell phone; your phone then uses that data to program the devices.
COURTESY OF APPLE

The AirPods Pro “hearing health experience” lets you take a hearing test through the AirPods themselves with your cell phone; your phone then uses that data to program the hearing aids. No trip to the audiologist, no waiting room where a poster reminds you that hearing loss is associated with earlier cognitive decline, and no low moment afterward when you grapple with the cost.

I desperately wanted the AirPods Pro 2 to be really good, but they’re simply okay. They provide an opportunity for those with mild hearing loss to see if some of the functions of a hearing aid might be useful, but there are some drawbacks. Prescription hearing aids help me with tinnitus; I found that after a day of wear, the AirPods exacerbated it. Functionality to manage tinnitus might be a feature that Apple could and would want to pursue in the future, as an estimated 10% to 15% of the adult population experiences it. The devices also plug your whole ear canal, which can be uncomfortable and even cause swimmer’s ear after hours of use. Some people may feel odd wearing such bulky devices all the time—though they could make you look more like someone signaling “Don’t talk to me, I’m listening to my music” than someone who needs hearing aids.

Most of the other drawbacks are shared by other devices within their class of OTC hearing aids and even some prescription hearing aids: factors like poor sound quality, inadequate discernment between sounds, and difficulties with certain sound environments, like crowded rooms. Still, while the AirPods are not as good as my budget hearing aid that costs 10 times more, there’s incredible potential here.

Ashley Shew is the author of Against Technoableism: Rethinking Who Needs Improvement (2023). 

How churches use data and AI as engines of surveillance

On a Sunday morning in a Midwestern megachurch, worshippers step through sliding glass doors into a bustling lobby—unaware they’ve just passed through a gauntlet of biometric surveillance. High-speed cameras snap multiple face “probes” per second, isolating eyes, noses, and mouths before passing the results to a local neural network that distills these images into digital fingerprints. Before people find their seats, they are matched against an on-premises database—tagged with names, membership tiers, and watch-list flags—that’s stored behind the church’s firewall.

Late one afternoon, a woman scrolls on her phone as she walks home from work. Unbeknownst to her, a complex algorithm has stitched together her social profiles, her private health records, and local veteran outreach lists. It flags her for past military service, chronic pain, opioid dependence, and high Christian belief, and then delivers an ad to her Facebook feed: “Struggling with pain? You’re not alone. Join us this Sunday.”

These hypothetical scenes reflect real capabilities increasingly woven into places of worship nationwide, where spiritual care and surveillance converge in ways few congregants ever realize. Where Big Tech’s rationalist ethos and evangelical spirituality once mixed like oil and holy water, this unlikely amalgam has given birth to an infrastructure already reshaping the theology of trust—and redrawing the contours of community and pastoral power in modern spiritual life.

An ecumenical tech ecosystem

The emerging nerve center of this faith-tech nexus is in Boulder, Colorado, where the spiritual data and analytics firm Gloo has its headquarters.

Gloo captures congregants across thousands of data points that make up a far richer portrait than any snapshot. From there, the company is constructing a digital infrastructure meant to bring churches into the age of algorithmic insight.

The church is “a highly fragmented market that is one of the largest yet to fully adopt digital technology,” the company said in a statement by email. “While churches have a variety of goals to achieve their mission, they use Gloo to help them connect, engage with, and know their people on a deeper level.” 


Gloo was founded in 2013 by Scott and Theresa Beck. From the late 1980s through the 2000s, Scott was turning Blockbuster into a 3,500-store chain, taking Boston Market public, and founding Einstein Bros. Bagels before going on to seed and guide startups like Ancestry.com and HomeAdvisor. Theresa, an artist, has built a reputation creating collaborative, eco-minded workshops across Colorado and beyond. Together, they have recast pastoral care as a problem of predictive analytics and sold thousands of churches on the idea that spiritual health can be managed like customer engagement.

Think of Gloo as something like Salesforce but for churches: a behavioral analytics platform, powered by church-­generated insights, psychographic information, and third-party consumer data. The company prefers to refer to itself as “a technology platform for the faith ecosystem.” Either way, this information is integrated into its “State of Your Church” dashboard—an interface for the modern pulpit. The result is a kind of digital clairvoyance: a crystal ball for knowing whom to check on, whom to comfort, and when to act.

Thousands of churches have been sold on the idea that spiritual health can be managed like customer engagement.

Gloo ingests every one of the digital breadcrumbs a congregant leaves—how often you attend church, how much money you donate, which church groups you sign up for, which keywords you use in your online prayer requests—and then layers on third-party data (census demographics, consumer habits, even indicators for credit and health risks). Behind the scenes, it scores and segments people and groups—flagging who is most at risk of drifting, primed for donation appeals, or in need of pastoral care. On that basis, it auto-triggers tailored outreach via text, email, or in-app chat. All the results stream into the single dashboard, which lets pastors spot trends, test messaging, and forecast giving and attendance. Essentially, the system treats spiritual engagement like a marketing funnel.

Since its launch in 2013, Gloo has steadily increased its footprint, and it has started to become the connective tissue for the country’s fragmented religious landscape. According to the Hartford Institute for Religion Research, the US is home to around 370,000 distinct congregations. As of early 2025, according to figures provided by the company, Gloo held contracts with more than 100,000 churches and ministry leaders.

In 2024, the company secured a $110 million strategic investment, backed by “mission-aligned” investors ranging from a child-development NGO to a denominational finance group. That cemented its evolution from basic church services vendor to faith-tech juggernaut. 

It started snapping up and investing in a constellation of ministry tools—everything from automated sermon distribution to real-time giving and attendance analytics, AI-driven chatbots, and leadership content libraries. By layering these capabilities onto its core platform, the company has created a one-stop shop for churches that combines back-office services with member-engagement apps and psychographic insights to fully realize that unified “faith ecosystem.” 

And just this year, two major developments brought this strategy into sharper focus.

In March 2025, Gloo announced that former Intel CEO Pat Gelsinger—who has served as its chairman of the board since 2018—would assume an expanded role as executive chair and head of technology. Gelsinger, whom the company describes as “a great long-term investor and partner,” is a technologist whose fingerprints are on Intel’s and VMware’s biggest innovations.

(It is worth noting that Intel shareholders have filed a lawsuit against Gelsinger and CFO David Zinsner seeking to claw back roughly $207 million in compensation to Gelsinger, alleging that between 2021 and 2023, he repeatedly misled investors about the health of Intel Foundry Services.)

The same week Gloo announced Gelsinger’s new role, it unveiled a strategic investment in Barna Group, the Texas-based research firm whose four decades of surveying more than 2 million self-identified Christians underpin its annual reports on worship, beliefs, and cultural engagement. Barna’s proprietary database—covering every region, age cohort, and denomination—has made it the go-to insight engine for pastors, seminaries, and media tracking the pulse of American faith.

“We’ve been acquiring about a company a month into the Gloo family, and we expect that to continue,” Gelsinger told MIT Technology Review in June. “I’ve got three meetings this week on different deals we’re looking at.” (A Gloo spokesperson declined to confirm the pace of acquisitions, stating only that as of April 30, 2025, the company had fully acquired or taken majority ownership in 15 “mission-aligned companies.”)

“The idea is, the more of those we can bring in, the better we can apply the platform,” Gelsinger said. “We’re already working with companies with decades of experience, but without the scale, the technology, or the distribution we can now provide.”

hands putting their phones in a collection plate

MICHAEL BYERS

In particular, Barna’s troves of behavioral, spiritual, and cultural data offer granular insight into the behaviors, beliefs, and anxieties of faith communities. While the two organizations frame the collaboration in terms of serving church leaders, the mechanics resemble a data-fusion engine of impressive scale: Barna supplies the psychological texture, and Gloo provides the digital infrastructure to segment, score, and deploy the information.

In a promotional video from 2020 that is no longer available online, Gloo claimed to provide “the world’s first big-data platform centered around personal growth,” promising pastors a 360-degree view of congregants, including flags for substance use or mental-health struggles. Or, as the video put it, “Maximize your capacity to change lives by leveraging insights from big data, understand the people you want to serve, reach them earlier, and turn their needs into a journey toward growth.”

Gloo is also now focused on supercharging its services with artificial intelligence and using these insights to transcend market research. The company aims to craft AI models that aren’t just trained on theology but anticipate the moments when people’s faith—and faith leaders’ outreach—matters most. At a September 2024 event in Boulder called the AI & the Church Hackathon, Gloo unveiled new AI tools called Data Engine, a content management system with built-in digital-rights safeguards, and Aspen, an early prototype of its “spiritually safe” chatbot, along with the faith-tuned language model powering that chatbot, known internally as CALLM (for “Christian-Aligned Large Language Model”). 

More recently, the company released what it calls “Flourishing AI Standards,” which score large language models on their alignment with seven dimensions of well-­being: relationships, meaning, happiness, character, finances, health, and spirituality. Co-developed with Barna Group and Harvard’s Human Flourishing Program, the benchmark draws on a thousand-plus-item test bank and the Global Flourishing Study, a $40 million, 22-nation project being carried out by the Harvard program, Baylor University’s Institute for Studies of Religion, Gallup, and the Center for Open Science.

Gelsinger calls the study “one of the most significant bodies of work around this question of values in decades.” It’s not yet clear how collecting information of this kind at such scale could ultimately affect the boundary between spiritual care and data commerce. One thing is certain, though: A rich vein of donation and funding could be at stake.

“Money’s already being spent here,” he said. “Donated capital in the US through the church is around $300 billion. Another couple hundred billion beyond that doesn’t go through the church. A lot of donors have capital out there, and we’re a generous nation in that regard. If you put the flourishing-­related economics on the table, now we’re talking about $1 trillion. That’s significant economic capacity. And if we make that capacity more efficient, that’s big.” In secular terms, it’s a customer data life cycle. In faith tech, it could be a conversion funnel—one designed not only to save souls, but to shape them. 

One of Gloo’s most visible partnerships was between 2022 and 2023 with the nonprofit He Gets Us, which ran a billion-dollar media campaign aimed at rebranding Jesus for a modern audience. The project underlined that while Gloo presents its services as tools for connection and support, their core functionality involves collecting and analyzing large amounts of congregational data. When viewers who saw the ads on social media or YouTube clicked through, they landed on prayer request forms, quizzes, and church match tools, all designed to gather personal details. Gloo then layered this raw data over Barna’s decades of behavioral research, turning simple inputs—email, location, stated interests—into what the company presented as multidimensional spiritual profiles. The final product offered a level of granularity no single congregation could achieve on its own.  

Though Gloo still lists He Gets Us on its platform, the nonprofit Come Near, which has since taken over the campaign, says it has terminated Gloo’s involvement. Still, He Gets Us led to one of Gloo’s most prized relationships by sparking interest from the African Methodist Episcopal Zion Church, a 229-year-old denomination with deep historical roots in the abolitionist and civil rights movements. In 2023, the church formalized a partnership with Gloo, and in late 2024 it announced that all 1,600 of its US congregations—representing roughly 1.5 million members—would begin using the company’s State of Your Church dashboard

In a 2024 press release issued by Gloo, AME Zion acknowledged that while the denomination had long tracked traditional metrics like membership growth, Sunday turnout, and financial giving, it had limited visibility into the deeper health of its communities.

“Until now, we’ve lacked the insight to understand how church culture, people, and congregations are truly doing,” said the Reverend J. Elvin Sadler, the denomination’s general secretary-auditor. “The State of Your Church dashboards will give us a better sense of the spirit and language of the culture (ethos), and powerful new tools to put in the hands of every pastor.”

The rollout marked the first time a major US denomination had deployed Gloo’s framework at scale. For Gloo, the partnership unlocked a real-time, longitudinal data stream from a nationwide religious network, something the company had never had before. It not only validated Gloo’s vision of data-driven ministry but also positioned AME Zion as what the company hopes will be a live test case, persuading other denominations to follow suit.

The digital supply chain

The digital infrastructure of modern churches often begins with intimacy: a prayer request, a small-group sign-up, a livestream viewed in a moment of loneliness. But beneath these pastoral touchpoints lies a sophisticated pipeline that increasingly mirrors the attention-economy engines of Silicon Valley.

Charles Kriel, a filmmaker who formerly served as a special advisor to the UK Parliament on disinformation, data, and addictive technology, has particular insight into that connection. Kriel has been working for over a decade on issues related to preserving democracy and countering digital surveillance. He helped write the UK’s Online Safety Act, joining forces with many collaborators, including the Nobel Peace Prize–­winning journalist Maria Ressa and former UK tech minister Damian Collins, in an attempt to rein in Big Tech in the late 2010s.

His 2020 documentary film, People You May Know, investigated how data firms like Gloo and their partners harvest intimate personal information from churchgoers to build psychographic profiles, highlighting how this sensitive data is commodified and raising questions about its potential downstream uses.

“Listen, any church with an app? They probably didn’t build that. It’s white label,” Kriel says, referring to services produced by one company and rebranded by another. “And the people who sold it to them are collecting data.”

Many churches now operate within a layered digital environment, where first-party data collected inside the church is combined with third-party consumer data and psychographic segmentation before being fed into predictive systems. These systems may suggest sermons people might want to view online, match members with small groups, or trigger outreach when engagement drops. 


In some cases, monitoring can even take the form of biometric surveillance.

In 2014, an Israeli security-tech veteran named Moshe Greenshpan brought airport-grade facial recognition into church entryways. Face-Six, the surveillance suite from the company he founded in 2012, already protected banks and hospitals; its most provocative offshoot, FA6 Events (also known as “Churchix”), repurposes this technology for places of worship.

Greenshpan claims he didn’t originally set out to sell to churches. But over time, as he became increasingly aware of the market, he built FA6 Events as a bespoke solution for them. Today, Greenshpan says, it’s in use at over 200 churches worldwide, nearly half of them in the US.

In practice, FA6 transforms every entryway into a biometric checkpoint: an instant headcount, a security sweep, and a digital ledger of attendance, all incorporated into the familiar routine of Sunday worship. 

When someone steps into an FA6-equipped place of worship, a discreet camera mounted at eye level springs to life. Behind the scenes, each captured image is run through a lightning-fast face detector that looks at the whole face. The subject’s cropped face is then aligned, resized, and rotated so the eyes sit on a perfect horizontal line before being fed into a compact neural network. 

“To the best of my knowledge, no church notifies its congregants that it’s using facial recognition.”

Moshe Greenshpan, Israeli security-tech veteran

This onboard neural network quickly captures the features of a person’s face in a unique digital signature called an embedding, allowing for quick identification. These embeddings are compared with thousands of others that are already in the church’s local database, each one tagged with data points like a name, a membership role, or even a flag designating inclusion in an internal watch list. If the match is strong enough, the system makes an identification and records the person’s presence on the church’s secure server.

A congregation can pull full attendance logs, time-stamped entry records, and—critically—alerts whenever someone on a watch list walks through the doors. In this context, a watch list is simply a roster of photos, and sometimes names, of individuals a church has been asked (or elected) to screen out: past disruptors, those subject to trespass or restraining orders, even registered sex offenders. Once that list is uploaded into Churchix, the system instantly flags any match on arrival, pinging security teams or usher staff in real time. Some churches lean on it to spot longtime members who’ve slipped off the radar and trigger pastoral check-ins; others use it as a hard barrier, automatically denying entry to anyone on their locally maintained list.

None of this data is sent to the cloud; Greenshpan says the company is actively working on a cloud-based application. Instead, all face templates and logs are stored locally on church-owned hardware, encrypted so they can’t be read if someone gains unauthorized access. 

Churches can export data from Churchix, he says, but the underlying facial templates remain on premises. 

Still, Greenshpan admits, robust technical safeguards do not equal transparency.

“To the best of my knowledge,” he says, “no church notifies its congregants that it’s using facial recognition.”


If the tools sound invasive, the logic behind them is simple: The more the system knows about you, the more precisely it can intervene.

“Every new member of the community within a 20-mile radius—whatever area you choose—we’ll send them a flier inviting them to your church,” Gloo’s Gelsinger says. 

It’s a tech-powered revival of the casserole ministry. The system pings the church when someone new moves in—“so someone can drop off cookies or lasagna when there’s a newborn in the neighborhood,” he says. “Or just say ‘Hey, welcome. We’re here.’”

Gloo’s back end automates follow-up, too: As soon as a pastor steps down from the pulpit after delivering a sermon, it can be translated into five languages, broken into snippets for small-group study, and repackaged into a draft discussion guide—ready within the hour.

Gelsinger sees the same approach extending to addiction recovery ministries. “We can connect other databases to help churches with recovery centers reach people more effectively,” he says. 

But the data doesn’t stay within the congregation. It flows through customer relationship management (CRM) systems, application programming interfaces, cloud servers, vendor partnerships, and analytics firms. Some of it is used internally in efforts to increase engagement; the rest is repackaged as “insights” and resold to the wider faith-tech marketplace—and sometimes even to networks that target political ads.

“We measured prayer requests. Call it crazy. But it was like, ‘We’re sitting on mounds of information that could help us steward our people.’”

Matt Engel, Gloo

 “There is a very specific thing that happens when churches become clients of Gloo,” says Brent Allpress, an academic based in Melbourne, Australia, who was a key researcher on People You May Know. Gloo gets access to the client church’s databases, he says, and the church “is strongly encouraged to share that data. And Gloo has a mechanism to just hoover that data straight up into their silo.” 

This process doesn’t happen automatically; the church must opt in by pushing those files or connecting its church-management software system’s database to Gloo via API. Once it’s uploaded, however, all that first-party information lands in Gloo’s analytics engine, ready to be processed and shared with any downstream tools or partners covered by the church’s initial consent to the terms and conditions of its contract with the company.

“There are religious leaders at the mid and local level who think the use of data is good. They’re using data to identify people in need. Addicts, the grieving,” says Kriel. “And then you have tech people running around misquoting the Bible as justification for their data harvest.” 

Matt Engel, who held the title executive director of ministry innovation at Gloo when Kriel’s film was made, acknowledged the extent of this harvest in the opening scene.  

“We measured prayer requests. Call it crazy. But it was like, ‘We’re sitting on mounds of information that could help us steward our people,’” he said in an on-camera interview. 

According to Engel—whom Gloo would not make available for public comment—uploading data from anonymous prayer requests to the cloud was Gloo’s first use case.

Powering third-party initiatives

But Gloo’s data infrastructure doesn’t end with its own platform; it also powers third-party initiatives.

Communio, a Christian nonprofit focused on marriage and family, used Gloo’s data infrastructure in order to launch “Communio Insights,” a stripped-down version of Gloo’s full analytics platform. 

Unlike Gloo Insights, which provides access to hundreds of demographic, behavioral, health, and psychographic filters, Communio Insights focuses narrowly on relational metrics—indicators of marriage and family stress, involvement in small groups at church—and basic demographic data. 

At the heart of its playbook is a simple, if jarring, analogy.

“If you sell consumer products of different sorts, you’re trying to figure out good ways to market that. And there’s no better product, really, than the gospel,” J.P. De Gance, the founder and president of Communio, said in People You May Know.

Communio taps Gloo’s analytics engine—leveraging credit histories, purchasing behavior, public voter rolls, and the database compiled by i360, an analytics company linked to the conservative Koch network—to pinpoint unchurched couples in key regions who are at risk of relationship strain. It then runs microtargeted outreach (using direct mail, text messaging, email, and Facebook Custom Audiences, a tool that lets organizations find and target people who have interacted with them), collecting contact info and survey responses from those who engage. All responses funnel back into Gloo’s platform, where churches monitor attendance, small-group participation, baptisms, and donations to evaluate the campaign’s impact.

church window over the parishioners has rays of light emanating from a stained glass eye

MICHAEL BYERS

Investigative research by Allpress reveals significant concerns around these operations.  

In 2015, two nonprofits—the Relationship Enrichment Collaborative (REC), staffed by former Gloo executives, and its successor, the Culture of Freedom Initiative (now Communio), controlled by the Koch-affiliated nonprofit Philanthropy Roundtable—funded the development of the original Insights platform. Between 2015 and 2017, REC paid approximately $1.3 million to Gloo and $535,000 to Cambridge Analytica, the consulting firm notorious for harvesting Facebook users’ personal data and using it for political targeting before the 2016 election, to build and refine psychographic models and a bespoke digital ministry app powering Gloo’s outreach tools. Following REC’s closure, the Culture of Freedom Initiative invested another $375,000 in Gloo and $128,225 in Cambridge Analytica. 

REC’s own 2016 IRS filing describes the work in terse detail: “Provide[d] digital micro-targeted marketing for churches and non-profit champions … using predictive modeling and centralized data analytics we help send the right message to the right couple at the right time based upon their desires and behaviors.”

On top of all this documented research, Allpress exposed another critical issue: the explicit use of sensitive health-care data. 

He found that Gloo Insights combines over 2,000 data points—drawing on everything from nationwide credit and purchasing histories to church management records and Christian psychographic surveys—with filters that make it possible to identify people with health issues such as depression, anxiety, and grief. The result: Facebook Custom Audiences built to zero in on vulnerable individuals via targeted ads.

These ads invite people suffering from mental-health conditions into church counseling groups “as a pathway to conversion,” Allpress says.

These targeted outreach efforts were piloted in cities including Phoenix, Arizona; Dayton, Ohio; and Jacksonville, Florida. Reportedly, as many as 80% of those contacted responded positively, with those who joined a church as new members contributing financially at above-­average rates. In short, Allpress found that pastoral tools had covertly exploited mental-health vulnerabilities and relationship crises for outreach that blurred the lines separating pastoral care, commerce, and implicit political objectives.

The legal and ethical vacuum

Developers of this technology earnestly claim that the systems are designed to enhance care, not exploit people’s need for it. They’re described as ways to tailor support to individual needs, improve follow-up, and help churches provide timely resources. But experts say that without robust data governance or transparency around how sensitive information is used and retained, well-­intentioned pastoral technology could slide into surveillance.

In practice, these systems have already been used to surveil and segment congregations. Internal demos and client testimonials confirm that Gloo, for example, uses “grief” as an explicit data point: Churches run campaigns aimed at people flagged for recent bereavement, depression, or anxiety, funneling them into support groups and identifying them for pastoral check-ins. 

Examining Gloo’s terms and conditions reveals further security and transparency concerns. From nearly a dozen documents, ranging from “click-through” terms for interactive services to master service agreements at the enterprise level, Gloo stitches together a remarkably consistent data-­governance framework. Limits are imposed on any legal action by individual congregants, for example. The click-through agreement corrals users into binding arbitration, bars any class action suits or jury trials, and locks all disputes into New York or Colorado courts, where arbitration is particularly favored over traditional litigation. Meanwhile, its privacy statement carves out broad exceptions for service providers, data-­enrichment partners, and advertising affiliates, giving them carte blanche to use congregants’ data as they see fit. Crucially, Gloo expressly reserves the right to ingest “health and wellness information” provided via wellness assessments or when mental-health keywords appear in prayer requests. This is a highly sensitive category of information that, for health apps, is normally covered by stringent medical-privacy rules like HIPAA.

In other words, Gloo is protected by sprawling legal scaffolding, while churches and individual users give up nearly every right to litigate, question data practices, or take collective action. 

“We’re kind of in the Wild West in terms of the law,” says Adam Schwartz, the director of privacy litigation at the Electronic Frontier Foundation, the nonprofit watchdog that has spent years wrestling tech giants over data abuses and biometric overreach. 

In the United States, biometric surveillance like that used by growing numbers of churches inhabits a legal twilight zone where regulation is thin, patchy, and often toothless. Schwartz points to Illinois as a rare exception for its Biometric Information Privacy Act (BIPA), one of the nation’s strongest such laws. The statute applies to any organization that captures biometric identifiers—including retina or iris scans, fingerprints, voiceprints, hand scans, facial geometry, DNA, and other unique biological information. It requires entities to post clear data-collection policies, obtain explicit written consent, and limit how long such data is retained. Failure to comply can expose organizations to class action lawsuits and steep statutory damages—up to $5,000 per violation.

But beyond Illinois, protections quickly erode. Though Texas and Washington also have biometric privacy statutes, their bark is stronger than their bite. Efforts to replicate Illinois’s robust protections have been made in over a dozen states—but none have passed. As a result, in much of the country, any checks on biometric surveillance depend more on voluntary transparency and goodwill than any clear legal boundary.

“There is a real potential for information gathered about a person [to] be used against them in their life outside the church.”

Emily Tucker, Center on Privacy & Technology at Georgetown Law

That’s especially problematic in the church context, says Emily Tucker, executive director of the Center on Privacy & Technology at Georgetown Law, who attended divinity school before becoming a legal scholar. “The necessity of privacy for the possibility of finding personal relationship to the divine—for engaging in rituals of worship, for prayer and penitence, for contemplation and spiritual struggle—is a fundamental principle across almost every religious tradition,” she says. “Imposing a surveillance architecture over the faith community interferes radically with the possibility of that privacy, which is necessary for the creation of sacred space.”

Tucker researches the intersection of surveillance, civil rights, and marginalized communities. She warns that the personal data being collected through faith-tech platforms is far from secure: “Because corporate data practices are so poorly regulated in this country, there are very few limitations on what companies that take your data can subsequently do with it.”

To Tucker, the risks of these platforms outweigh the rewards—especially when biometrics and data collected in a sacred setting could follow people into their daily lives. “Many religious institutions are extremely large and often perform many functions in a given community besides providing a space for worship,” she says. “Many churches, for example, are also employers or providers of social services. There is a real potential for information gathered about a person in their associational activities as a member of a church to then be used against them in their life outside the church.”  

She points to government dragnet surveillance, the use of IRS data in immigration enforcement, and the vulnerability of undocumented congregants as examples of how faith-tech data could be weaponized beyond its intended use: “Religious institutions are putting the safety of those members at risk by adopting this kind of surveillance technology, which exposes so much personal information to potential abuse and misuse.” 

Schwartz, too, says that any perceived benefits must be weighed carefully against the potential harms, especially when sensitive data and vulnerable communities are involved.

“Churches: Before doing this, you ought to consider the downside, because it can hurt your congregants,” he says.  

With guardrails still scarce, though, faith-tech pioneers and church leaders are peering ever more deeply into congregants’ lives. Until meaningful oversight arrives, the faithful remain exposed to a gaze they never fully invited and scarcely understand.

In April, Gelsinger took the stage at a sold-out Missional AI Summit, a flagship event for Christian technologists that this year was organized around the theme “AI Collision: Shaping the Future Together.” Over 500 pastors, engineers, ethicists, and AI developers filled the hall, flashing badges with logos from Google DeepMind, Meta, McKinsey, and Gloo.

“We want to be part of a broader community … so that we’re influential in creating flourishing AI, technology as a force for good, AI that truly embeds the values that we care about,” Gelsinger said at the summit. He likened such tools to pivotal technologies in Christian history: the Roman roads that carried the gospel across the empire, or Martin Luther’s printing press, which shattered monolithic control over scripture. A Gloo spokesperson later confirmed that one of the company’s goals is to shape AI specifically to “contribute to the flourishing of people.”

“We’re going to see AI become just like the internet,” Gelsinger said. “Every single interaction will be infused with AI capabilities.” 

He says Gloo is already mining data across the spectrum of human experience to fuel ever more powerful tools.

“With AI, computers adapt to us. We talk to them; they hear us; they see us for the first time,” he said. “And now they are becoming a user interface that fits with humanity.”

Whether these technologies ultimately deepen pastoral care or erode personal privacy may hinge on decisions made today about transparency, consent, and accountability. Yet the pace of adoption already outstrips the development of ethical guardrails. Now, one of the questions lingering in the air is not whether AI, facial recognition, and other emerging technologies can serve the church, but how deeply they can be woven into its nervous system to form a new OS for modern Christianity and moral infrastructure. 

“It’s like standing on the beach watching a tsunami in slow motion,” Kriel says. 

Gelsinger sees it differently.  

“You and I both need to come to the same position, like Isaiah did,” he told the crowd at the Missional AI Summit. “‘Here am I, Lord. Send me.’ Send me, send us, that we can be shaping technology as a force for good, that we could grab this moment in time.” 

Alex Ashley is a journalist whose reporting has appeared in Rolling Stone, the Atlantic, NPR, and other national outlets.

Material Cultures looks to the past to build the future

Despite decades of green certifications, better material sourcing, and the use of more sustainable materials such as mass timber, the built environment is still responsible for a third of global emissions worldwide. According to a 2024 UN report, the building sector has fallen “significantly behind on progress” toward becoming more sustainable. Changing the way we erect and operate buildings remains key to even approaching climate goals. 

“As soon as you set out and do something differently in construction, you are constantly bumping your head against the wall,” says Paloma Gormley, a director of the London-based design and research nonprofit Material Cultures. “You can either stop there or take a step back and try to find a way around it.”

Gormley has been finding a “way around it” by systematically exploring how tradition can be harnessed in new ways to repair what she has dubbed the “oil vernacular”—the contemporary building system shaped not by local, natural materials but by global commodities and plastic products made largely from fossil fuels.

Though she grew up in a household rich in art and design—she’s the daughter of the famed British sculptor Antony Gormley—she’s quick to say she’s far from a brilliant maker and more of a “bodger,” a term that means someone who does work that’s botched or shoddy. 

Improviser or DIYer might be more accurate. One of her first bits of architecture was a makeshift home built on the back of a truck she used to tour around England one summer in her 20s. The work of her first firm, Practice Architecture, which she cofounded after graduating from the University of Cambridge in 2009, was informed by London’s DIY subcultures and informal art spaces. She says these scenes “existed in the margins and cracks between things, but in which a lot felt possible.” 

Frank’s Café, a bar and restaurant she built in 2009 on the roof of a parking garage in Peckham that hosted a sculpture park, was constructed from ratchet straps, scaffold boards, and castoffs she’d source from lumberyards and transport on the roof rack of an old Volvo. It was the first of a series of cultural and social spaces she and her partner Lettice Drake created using materials both low-budget and local. 

Material Cultures grew out of connections Gormley made while she was teaching at London Metropolitan University. In 2019, she was a teaching assistant along with Summer Islam, who was friends with George Massoud, both architects and partners in the firm Study Abroad and advocates of more socially conscious design. The trio had a shared interest in sustainability and building practices, as well as a frustration with the architecture world’s focus on improving sustainability through high-tech design. Instead of using modern methods to build more efficient commercial and residential spaces from carbon-intensive materials like steel, they thought, why not revisit first principles? Build with locally sourced, natural materials and you don’t have to worry about making up a carbon deficit in the first place. 

The frame of Clearfell House was built with ash and larch, two species of wood vulnerable to climate change
HENRY WOIDE/COURTESY OF MATERIAL CULTURES
office in a house
Flat House was built with pressed panels of hemp grown in the fields surrounding the home.
OSKAR PROCTOR

As many other practitioners look to artificial intelligence and other high-tech approaches to building, Material Cultures has always focused on sustainability, finding creative ways to turn local materials into new buildings. And the three of them don’t just design and build. They team up with traditional craft experts to explore the potential of materials like reeds and clay, and techniques like thatching and weaving. 

More than any one project, Gormley, Islam, and Massoud are perhaps best known for their meditation on the subject of how architects work. Published in 2022, Material Reform: Building for a Post-Carbon Future is a pocket-size book that drills into materials and methodologies to suggest a more thoughtful, ecological architecture.

“There is a huge amount of technological knowledge and intelligence in historic, traditional, vernacular ways of doing things that’s been evolved over millennia, not just the last 100 years,” Gormley says. “We’re really about trying to tap into that.”

One of Material Cultures’ early works, Flat House, a home built in 2019 in Cambridgeshire, England, with pressed panels of hemp grown in the surrounding fields, was meant as an exploration of what kind of building could be made from what a single farm could produce. Gormley was there from the planting of the seeds to the harvesting of the hemp plants to the completion of construction. 

“It was incredible understanding that buildings could be part of these natural cycles,” she says. 

Clearfell House, a timber A-frame cabin tucked into a clearing in the Dalby Forest in North Yorkshire, England, exemplifies the firm’s obsession with elevating humble materials and vernacular techniques. Every square inch of the house, which was finished in late 2024 as part of a construction class Material Cultures’ architects taught at Central Saint Martins design school in London, emerged from extensive research into British timber, the climate crisis, and how forestry is changing. That meant making the frame from local ash and larch, two species of wood specifically chosen because they were affected by climate change, and avoiding the use of factory-farmed lumber. The modular system used for the structure was made to be replicated at scale.  

“I find it rare that architecture offices have such a clear framing and mission,” says Andreas Lang, head of the Saint Martins architecture program. “Emerging practices often become client-dependent. For [Material Cultures], the client is maybe the planet.”

Material Cultures fits in with the boom in popularity for more sustainable materials, waste-minimizing construction, and panelized building using straw and hemp, says Michael Burchert, a German expert on decarbonized buildings. “People are grabbing the good stuff from the hippies at the moment,” he says. Regulation has started to follow: France recently mandated that new public buildings be constructed with 50% timber or other biological material, and Denmark’s construction sector has embarked on a project, Pathways to Biobased Construction, to promote use of nature-based products in new building.

Burchert appreciates the way the firm melds theory and practice. “We have academia, and academia is full of papers,” he says. “We need makers.” 

Over the last several years, Gormley and her cofounders have developed a portfolio of work that rethinks construction supply chains and stays grounded in social impact. The just-finished Wolves Lane Centre, a $2.4 million community center in North London run by a pair of groups that work on food and racial justice, didn’t just reflect Material Cultures’ typical focus on bio-based materials—in this case, local straw, lime, and timber. 

LUKE O’DONOVAN/COURTESY OF MATERIAL CULTURES

LUKE O’DONOVAN/COURTESY OF MATERIAL CULTURES

For Wolves Lane Centre, a $2.4 million community facility for groups working on food and racial justice, expert plasterers and specialists in straw-bale construction were brought in so their processes could be shared and learned.

LUKE O’DONOVAN/COURTESY OF MATERIAL CULTURES

It was a project of self-determination and learning, says Gormley. Expert plasterers and specialists in straw-bale construction were brought in so the processes could be shared and learned. Introducing this kind of teaching into the construction process was quite time-consuming and, Gormley says, was as expensive as using contemporary techniques, if not more so. But the added value was worth it. 

“The people who become the custodians of these buildings then have the skills to maintain and repair, as well as evolve, the site over time,” she says. 

As Burchert puts it, science fiction tends to show a future built of concrete and steel; Material Cultures instead offers something natural, communal, and innovative, a needed paradigm shift. And it’s increasingly working on a larger scale. The Phoenix, a forthcoming low-carbon development in the southern English city of Lewes that’s being developed by a former managing director for Greenpeace, will use the firm’s designs for 70 of its 700 planned homes. 

The project Gormley may be most excited about is an interdisciplinary school Material Cultures is creating north of London: a 500-acre former farm in Essex that will be a living laboratory bridging the firm’s work in supply chains, materials science, and construction. The rural site for the project, which has the working title Land Lab, was deliberately chosen as a place where those connections would be inherent, Gormley says. 

The Essex project advances the firm’s larger mission. As Gormley, Massoud, and Islam advise in their book, “Hold a vision of a radically different world in your mind while continuing to act in the world as it is, persisting in the project of making changes that are within the scope of action.” 

Patrick Sisson, a Chicago expat living in Los Angeles, covers technology and urbanism.

Indigenous knowledge meets artificial intelligence

There is no word for art in most Native American languages. Instead, the closest terms speak not to objecthood but to action and intention. In Lakota, “wówačhiŋtȟaŋka” implies deep thought or reflection, while “wóčhekiye” suggests offering or prayer. Art is not separate from life; it is ceremony, instruction, design. Like architecture or code, it carries knowledge and enacts responsibility. Its power lies not in being preserved or displayed but in how it moves, teaches, and connects through use—principles that challenge the tech industry’s assumptions about intelligence and interaction.

A new vanguard of Native artists—Suzanne Kite (Oglala Lakota), Raven Chacon (Diné), and Nicholas Galanin (Tlingít)—are building on this principle. They are united not by stereotypical weaving and carving or revanchist critique of Silicon Valley, but through their rejection of extractive data models in favor of relationship-based systems. These technologists put the human-tech relationship at the center of their work.

Suzanne Kite’s AI art installations, for example, model a Lakota framework of data sovereignty: intelligence that emerges only through reciprocal, consensual interaction. Unlike systems that assume user consent via opaque terms of service, her kinetic machines require the viewer’s physical presence—and give something back in return. 

“It’s my data. It’s my training set. I know exactly what I did to train it. It’s not a large model but a small and intimate one,” Kite says. “I’m not particularly interested in making the most technologically advanced anything. I’m an artist; I don’t make tech demos. So the complexity needs to come at many layers—not just the technical.”

Where Kite builds working prototypes of consent-based AI, other artists in this cohort explore how sound, robotics, and performance can confront the logic of automation, surveillance, and extraction. But Native people have never been separate from technology. The land, labor, and lifeways that built America’s infrastructure—including its tech—are Indigenous. The question isn’t whether Native cultures are contributing now, but why they were ever considered separate. 

Native technologies reject the false binaries foundational to much Western innovation. These artists ask a more radical question: What if intelligence couldn’t be gathered until a relationship had been established? What if the default were refusal, not extraction? These artists aren’t asking to be included in today’s systems. They’re building what should come next.


Suzanne Kite

stones arranged on a reflective surface
Wičhíŋčala Šakówiŋ (Seven Little Girls)
2023
For Kite, the fundamental flaw of Western technology is its severance of knowledge from the body. In this installation, a four-meter hair braid with embedded sensors translates the artist’s body movements into machine-learning algorithms. During her live performance, Kite dances while the braid reads the force and rhythm of her gestures, generating audio responses that fill the museum gallery of the Institute of American Indian Arts in Santa Fe, New Mexico. Below her, stones arranged in patterns reflecting Lakota star maps anchor the performance in traditional astronomical knowledge.
COURTESY OF THE ARTIST
Ínyan Iyé (Telling Rock)
2019
This installation uses embedded AI to speak and respond to viewers, upending assumptions about intelligence and agency. “People listen close, I whisper / The rock speaks beyond hearing … Many nations speaking / We speak to each other without words,” it intones, its lights shifting as viewers engage with its braided tendrils. The piece aims to convey what Kite calls “more-than-human intelligence”—systems rooted in reciprocity, the fundamental principle that all relationships involve mutual exchange and responsibility.
COURTESY OF THE ARTIST

Raven Chacon

artist performing in a church
Voiceless Mass
2021
Raven Chacon’s Pulitzer Prize–winning musical composition Voiceless Mass premiered in 2021 at the Cathedral of St. John the Evangelist in Milwaukee. The piece generates what he calls “sounds the building can hear”—electronic frequencies that exploit the cathedral’s acoustics to create spectral voices without human vocal cords, a technological séance that gives presence to historical absence. Each site-specific performance is recorded, generating material that mirrors how sensor networks log presence—but only with explicit consent.
COURTESY OF THE ARTIST

Nicholas Galanin

Aáni yéi xat duwasáakw (I am called Land)
2025
Galanin’s mechanical drum installation stages a conflict between machine motion and human memory, asking what happens when culture is performed without a consenting body. A box drum—an instrument historically carved from red cedar and hung with braided spruce root—is here made of cherrywood and suspended from the ceiling at the MassArt Art Museum in Boston as is traditionally done in Tlingit plank houses. Played at tribal meetings, celebrations, and ceremonies, these drums hold sonic memory as well as social function. A mechanical arm strikes, unfaltering, at the tempo of a heartbeat; like a warning, the sound pulses with the tension between automation and ancestry.–––
COURTESY OF THE ARTIST
I think it goes like this (pick yourself up)
2025
This Herculean bronze sculpture cast from deconstructed faux totem blocks serves to indict settler sabotage of Native technology and culture. Unlike today’s digital records—from genealogical databases to virtual versions of sacred texts like the Bible—Tlingit data is carved in wood. Galanin’s totem poles underscore their function as information systems, their carvings encoding history, mythology, and family.
COURTESY OF THE ARTIST

Petala Ironcloud is a California-born Lakota/Dakota and Jewish writer and textile artist based in New York.

3 things Rhiannon Williams is into right now

The last good Instagram account

It’s a truth universally acknowledged that social media is a Bad Vibe. Thankfully, there is still one Instagram account worth following that’s just as incisive, funny, and scathing today as when it was founded back in 2016: Every Outfit (@everyoutfitonsatc). Originally conceived as an homage to Sex and the City’s iconic fashion, Every Outfit has since evolved into a wider cultural critique and spawned a podcast of the same name that I love listening to while running. Sex and the City may be over, but Every Outfit is forever.

Glorious Exploits, by Ferdia Lennon

Glorious Exploits is one of those rare books that manage to pull off being both laugh-out-loud funny and deeply moving, which is no mean feat. Set in ancient Sicily, it tells the story of unemployed potters Lampo and Gelon’s grand plan to stage the Greek tragedy Medea with a cast of defeated Athenian soldiers who’ve been imprisoned in quarries on the outskirts of Syracuse. The ancient backdrop combined with the characters’ contemporary Irish dialogue (the author was born in Dublin) makes it unlike anything I’ve ever read before; it’s so ambitious it’s hard to believe it’s Lennon’s debut novel. Completely engrossing.

Life drawing

The depressing wave of AI-generated art that’s flooded the internet in recent years has inspired me to explore the exact opposite and make art the old-fashioned way. My art teacher in college always said the best way to learn the correct proportions of the human body was to draw it in person, so I’ve started attending classes near where I live in London. Pencil and paper are generally my medium of choice. Spending a few hours interpreting what’s in front of you in your own artistic style is really rewarding—and has the added bonus of being completely screen-free. I can’t recommend it enough.

How a 30-year-old techno-thriller predicted our digital isolation

In April, Mark Zuckerberg, as tech billionaires are so fond of doing these days, pontificated at punishing length on a podcast. In the interview, he addressed America’s loneliness epidemic: “The average American has—I think it’s fewer than three friends. And the average person has demand for meaningfully more. I think it’s like 15 friends or something, right?”

Before you’ve had a moment to register the ominous way in which he frames human connection in such bleak economic terms, he offers his solution to the loneliness epidemic: AI friends. Ideally AI friends his company generates.


“It’s like I’m not even me anymore.”
—Angela Bennett, The Net (1995)


Thirty years ago, Irwin Winkler’s proto–cyber thriller, The Net, was released. It was 1995, commonly regarded as the year Hollywood discovered the internet. Sandra Bullock played a social recluse and computer nerd for hire named Angela Bennett, who unwittingly uncovers a sinister computer security conspiracy. She soon finds her life turned upside down as the conspiracists begin systematically destroying her credibility and reputation. Her job, home, finances, and very identity are seemingly erased with some judicial tweaks to key computer records.

Bennett is uniquely—conveniently, perhaps—well positioned for this identity annihilation. Her mother, in the throes of dementia, no longer recognizes her; she works from home for clients who have never met her; her social circle is limited to an online chat room; she orders takeout from Pizza.net; her neighbors don’t even know what she looks like. Her most reliable companion is the screen in front of her. A wild, unimaginable scenario that I’m sure none of us can relate to.


“Just think about it. Our whole world is sitting there on a computer. It’s in the computer, everything: your DMV records, your Social Security, your credit cards, your medical records. It’s all right there. Everyone is stored in there. It’s like this little electronic shadow on each and every one of us, just begging for someone to screw with, and you know what? They’ve done it to me, and you know what? They’re gonna do it to you.”
—Angela Bennett, The Net


While the villain of The Net is ultimately a nefarious cybersecurity software company, the film’s preoccupying fear is much more fundamental: If all of our data is digitized, what happens if the people with access to that information tamper with it? Or weaponize it against us? 

This period of Hollywood’s flirtation with the internet is often referred to as the era of the technophobic thriller, but that’s a surface-level misreading. Techno-skeptic might be more accurate. These films were broadly positive and excited about new technology; it almost always played a role in how the hero saved the day. Their bigger concern was with the humans who had ultimate control of these tools, and what oversight and restrictions we should place on them.

In 2025, however, the most prescient part of The Net is Angela Bennett’s digital alienation. What was originally a series of plausible enough contrivances to make the theft of her identity more believable is now just part of our everyday lives. We all bank, shop, eat, work, and socialize without necessarily seeing another human being in person. And we’ve all been through covid lockdowns where that isolation was actively encouraged. For a whole generation of young people who lived through that, socializing face to face is not second nature. In 2023, the World Health Organization declared loneliness to be a pressing global health threat, estimating that one in four older adults experience social isolation and between 5% and 15% of adolescents experience loneliness. In the US, social isolation may threaten public health more seriously than obesity. 

The Net appeared at a time when the internet was only faintly understood as the new Wild West … In that sense, it remains a fascinating time capsule of a moment when the possibilities to come felt endless, the outlook cautiously optimistic.

We also spend increasing amounts of time looking at our phones, where finely tuned algorithms aggressively lobby for more and more of our ad-revenue-­generating attention. As Bennett warns: “Our whole lives are on the computer, and they knew that I could be vanished. They knew that nobody would care, that nobody would understand.” In this sense, in 2025 we are all Angela Bennett. As Bennett’s digital alienation makes her more vulnerable to pernicious actors, so too are we increasingly at risk from those who don’t have, and have never had, our best interests at heart. 

To blame technology entirely for a rise in loneliness—as many policymakers are doing—would be a mistake. While it is unquestionably playing a part in exacerbating the problem, its outsize role in our lives has always reflected larger underlying factors. In Multitudes: How Crowds Made the Modern World (2024), the journalist Dan Hancox examines the ways in which crowds have been demonized and othered by those in power and suggests that our alienation is much more structural: “Whether through government cuts or concessions to the expansive ambitions of private enterprise, a key reason we have all become a bit more crowd-shy in recent decades is the prolonged, top-down assault on public space and the wider public realm—what are sometimes called the urban commons. From properly funded libraries to pleasant, open parks and squares, free or affordable sports and leisure facilities, safe, accessible and cheap public transport, comfortable street furniture and free public toilets, and a vibrant, varied, uncommodified social and cultural life—all the best things about city life fall under the heading of the public realm, and all of them facilitate and support happy crowds rather than sad, alienated, stay-at-home loners.”

Nearly half a century ago Margaret Thatcher laid out the neoliberal consensus that would frame the next decades of individualism: “There’s no such thing as society. There are individual men and women and there are families. And no government can do anything except through people, and people must look after themselves first.” 

TOM HUMBERSTONE

In keeping with that philosophy, social connectivity has been outsourced to tech companies for which the attention economy is paramount. “The Algo” is our new, capricious god. If your livelihood depends on engagement, the temptation is to stop thinking about human connection when you post, and to think more about what will satisfy The Algo to ensure a good harvest. 

How much will you trust an AI chatbot powered by Meta to be your friend? Answers to this may vary. Even if you won’t, other people are already making close connections with “AI companions” or “falling in love” with ChatGPT. The rise of “cognitive offloading”—of people asking AI to do their critical thinking for them—is already well underway, with many high school and college students admitting to a deep reliance on the technology. 

Beyond the obvious concern that AI “friends” are hallucinating, unthinking, obsequious algorithms that will never challenge you in the way a real friend might, it’s also worth remembering who AI actually works for. Recently Elon Musk’s own AI chatbot, Grok, was given new edicts that caused it to cast doubt on the Holocaust and talk about “white genocide” in response to unrelated prompts—a reminder, if we needed it, that these systems are never neutral, never apolitical, and always at the command of those with their hands on the code. 

I’m fairly lucky. I live with my partner and have a decent community of friends. But I work from home and can spend the majority of the day not talking to anyone. I’m not immune to feeling isolated, anxious, and powerless as I stare unblinking at my news feed. I think we all feel it. We are all Angela Bennett. Weaponizing that alienation, as the antagonists of The Net do, can of course be used for identity theft. But it can also have much more deleterious applications: Our loneliness can be manipulated to make us consume more, work longer, turn against ourselves and each other. AI “friendships,” if engaged with uncritically, are only going to supercharge this disaffection and the ways in which it can be abused.

It doesn’t have to be this way. We can withhold our attention, practice healthier screen routines, limit our exposure to doomscrolling, refuse to engage with energy-guzzling AI, delete our accounts. But, crucially, we can also organize collectively IRL: join a union or a local club, ask our friends if they need to talk. Hopelessness is what those in power want us to feel, so resist it.

The Net appeared at a time when the internet was only faintly understood as the new Wild West. Before the dot-com boom and bust, before Web 2.0, before the walled gardens and the theory of a “dead internet.” In that sense, it remains a fascinating time capsule of a moment when the possibilities to come felt endless, the outlook cautiously optimistic.

We can also see The Net’s influence in modern screen-life films like Searching, Host, Unfriended, and The Den. But perhaps—hopefully—its most enduring legacy will be inviting us to go outside, touch grass, talk to another human being, and organize. 


“Find the others.”
—Douglas Rushkoff, Team Human (2019)


Tom Humberstone is a comic artist and illustrator based in Edinburgh.

The quest to defend against tech in intimate partner violence

After Gioia had her first child with her then husband, he installed baby monitors throughout their Massachusetts home—to “watch what we were doing,” she says, while he went to work. She’d turn them off; he’d get angry. By the time their third child turned seven, Gioia and her husband had divorced, but he still found ways to monitor her behavior. One Christmas, he gave their youngest a smartwatch. Gioia showed it to a tech-savvy friend, who found that the watch had a tracking feature turned on. It could be turned off only by the watch’s owner—her ex.

“What am I supposed to tell my daughter?” says Gioia, who is going by a pseudonym in this story out of safety concerns. “She’s so excited but doesn’t realize [it’s] a monitoring device for him to see where we are.” In the end, she decided not to confiscate the watch. Instead, she told her daughter to leave it at home whenever they went out together, saying that this way it wouldn’t get lost. 

Gioia says she has informed a family court of this and many other instances in which her ex has used or appeared to use technology to stalk her, but so far this hasn’t helped her get full custody of her children. The court’s failure to recognize these tech-facilitated tactics for maintaining power and control has left her frustrated to the point where she yearns for visible bruises. “I wish he was breaking my arms and punching me in the face,” she says, “because then people could see it.”

People I spoke with for this article described combating tech-facilitated abuse as playing “whack-a-mole.” Just as you figure out how to alert people to smartphone location sharing, enter smart cars.

This sentiment is unfortunately common among people experiencing what’s become known as TFA, or tech-­facilitated abuse. Defined by the National Network to End Domestic Violence as “the use of digital tools, online platforms, or electronic devices to control, harass, monitor, or harm someone,” these often invisible or below-the-radar methods include using spyware and hidden cameras; sharing intimate images on social media without consent; logging into and draining a partner’s online bank account; and using device-based location tracking, as Gioia’s ex did with their daughter’s smartwatch.

Because technology is so ubiquitous, TFA occurs in most cases of intimate partner violence. And those whose jobs entail protecting victims and survivors and holding abusive actors accountable struggle to get a handle on this multi­faceted problem. An Australian study from October 2024, which drew on in-depth interviews with victims and survivors of TFA, found a “considerable gap” in the understanding of TFA among frontline workers like police and victim service providers, with the result that police repeatedly dismissed TFA reports and failed to identify such incidents as examples of intimate partner violence. The study also identified a significant shortage of funding for specialists—that is, computer scientists skilled in conducting safety scans on the devices of people experiencing TFA. 

The dearth of understanding is particularly concerning because keeping up with the many faces of tech-facilitated abuse requires significant expertise and vigilance. As internet-connected cars and homes become more common and location tracking is increasingly normalized, novel opportunities are emerging to use technology to stalk and harass. In reporting this piece, I heard chilling tales of abusers who remotely locked partners in their own “smart homes,” sometimes turning up the heat for added torment. One woman who fled her abusive partner found an ominous message when she opened her Netflix account miles away: “Bitch I’m Watching You” spelled out where the names of the accounts’ users should be. 

Despite the range of tactics, a 2022 survey of TFA-focused studies across a number of English-speaking countries found that the results readily map onto the Power and Control Wheel, a tool developed in Duluth, Minnesota, in the 1980s that categorizes the all-encompassing ways abusive partners exert power and control over victims: economically, emotionally, through threats, using children, and more. Michaela Rogers, the lead author of the study and a senior lecturer at the University of Sheffield in the UK, says she noted “paranoia, anxiety, depression, trauma and PTSD, low self-esteem … and self-harm” among TFA survivors in the wake of abuse that often pervaded every aspect of their lives.

This kind of abuse is taxing and tricky to resolve alone. Service providers and victim advocates strive to help, but many lack tech skills, and they can’t stop tech companies from bringing products to market. Some work with those companies to help create safeguards, but there are limits to what businesses can do to hold abusive actors accountable. To establish real guardrails and dole out serious consequences, robust legal frameworks are needed. 

It’s been slow work, but there have been concerted efforts to address TFA at each of these levels in the past couple of years. Some US states have passed laws against using smart car technology or location trackers such as Apple AirTags for stalking and harassment. Tech companies, including Apple and Meta, have hired people with experience in victim services to guide development of product safeguards, and advocates for victims and survivors are seeking out more specialized tech education. 

But the ever-evolving nature of technology makes it nearly impossible to create a permanent fix. People I spoke with for this article described the effort as playing “whack-a-mole.” Just as you figure out how to alert people to smartphone location sharing, enter smart cars. Outlaw AirTag stalking and a newer, more effective tool appears that can legally track your ex. That’s why groups that uniquely address TFA, like the Clinic to End Tech Abuse (CETA) at Cornell Tech in New York City, are working to create permanent infrastructure. A problem that has typically been seen as a side focus for service organizations can finally get the treatment it deserves as a ubiquitous and potentially life-endangering aspect of intimate partner violence.  

Volunteer tech support

CETA saw its first client seven years ago. In a small white room on Cornell Tech’s Roosevelt Island campus, two computer scientists sat down with someone whose abuser had been accessing the photos on their iPhone. The person didn’t know how this was happening. 

“We worked with our client for about an hour and a half,” says one of the scientists, Thomas Ristenpart, “and realized it was probably an iCloud Family Sharing issue.”

At the time, CETA was one of just two clinics in the country created to address TFA (the other being the Technology Enabled Coercive Control Clinic in Seattle), and it remains on the cutting edge of the issue. 

Picture a Venn diagram, with one circle representing computer scientists and the other service providers for domestic violence victims. It’s practically two separate circles, with CETA occupying a thin overlapping slice. Tech experts are much more likely to be drawn to profitable companies or research institutions than social-work nonprofits, so it’s unexpected that a couple of academic researchers identified TFA as a problem and chose to dedicate their careers to combating it. Their work has won results, but the learning curve was steep. 

CETA grew out of an interest in measuring the “internet spyware software ecosystem” exploited in intimate partner violence, says Ristenpart. He and cofounder Nicola Dell initially figured they could help by building a tool that could scan phones for intrusive software. They quickly realized that this alone wouldn’t solve the problem—and could even compromise people’s safety if done carelessly, since it could alert abusers that their surveillance had been detected and was actively being thwarted.

close-up of a hand holding an Apple AirTag
In December, Ohio passed a law making AirTag stalking a crime. Florida is considering increasing penalties for people who use tracking devices to “commit or facilitate commission of dangerous crimes.”
ONUR BINAY/UNSPLASH

Instead, Dell and Ristenpart studied the dynamics of coercive control. They conducted about 14 focus groups with professionals who worked daily with victims and survivors. They connected with organizations like the Anti-Violence Project and New York’s Family Justice Centers to get referrals. With the covid-19 pandemic, CETA went virtual and stayed that way. Its services now resemble “remote tech support,” Dell says. A handful of volunteers, many of whom work in Big Tech, receive clients’ intake information and guide them through processes for stopping unwanted location sharing, for example, on their devices.

Remote support has sufficed because abusers generally aren’t carrying out the type of sophisticated attack that can be foiled only by disassembling a device. “For the most part, people are using standard tools in the way that they were designed to be used,” says Dell. For example, someone might throw an AirTag into a stroller to keep track of its whereabouts (and those of the person pushing it), or act as the admin of a shared online bank account. 

Though CETA stands out as a tech-­centric service organization for survivors, anti-domestic-violence groups have been encountering and combating TFA for decades. When Cindy Southworth started her career in the domestic violence field in the 1990s, she heard of abusers doing rough location tracking using car odometers—the mileage could suggest, for instance, that a driver pretending to set out for the supermarket had instead left town to seek support. Later, when Southworth joined the Pennsylvania Coalition Against Domestic Violence, the advocacy community was looking at caller ID as “not only an incredibly powerful tool for survivors to be able to see who’s calling,” she recalls, “but also potentially a risky technology, if an abuser could see.” 

As technology evolved, the ways abusers took advantage evolved too. Realizing that the advocacy community “was not up on tech,” Southworth founded the National Network to End Domestic Violence’s Safety Net Project in 2000 to provide a comprehensive training curriculum on how to “harness [technology] to help victims” and hold abusers accountable when they misuse it. Today, the project offers resources on its website, like tool kits that include guidance on strategies such as creating strong passwords and security questions. “When you’re in a relationship with someone,” explains director Audace Garnett, “they may know your mother’s maiden name.” 

Big Tech safeguards

Southworth’s efforts later extended to advising tech companies on how to protect users who have experienced intimate partner violence. In 2020, she joined Facebook (now Meta) as its head of women’s safety. “What really drew me to Facebook was the work on intimate image abuse,” she says, noting that the company had come up with one of the first “sextortion” policies in 2012. Now she works on “reactive hashing,” which adds “digital fingerprints” to images that have been identified as nonconsensual so that survivors only need to report them once for all repeats to get blocked.

Other areas of concern include “cyberflashing,” in which someone might share, say, unwanted explicit photos. Meta has worked to prevent that on Instagram by not allowing accounts to send images, videos, or voice notes unless they follow you. Besides that, though, many of Meta’s practices surrounding potential abuse appear to be more reactive than proactive. The company says it removes online threats that violate its policies against bullying and that promote “offline violence.” But earlier this year, Meta made its policies about speech on its platforms more permissive. Now users are allowed to refer to women as “household objects,” reported CNN, and to post transphobic and homophobic comments that had formerly been banned.

A key challenge is that the very same tech can be used for good or evil: A tracking function that’s dangerous for someone whose partner is using it to stalk them might help someone else stay abreast of a stalker’s whereabouts. When I asked sources what tech companies should be doing to mitigate technology-assisted abuse, researchers and lawyers alike tended to throw up their hands. One cited the problem of abusers using parental controls to monitor adults instead of children—tech companies won’t do away with those important features for keeping children safe, and there is only so much they can do to limit how customers use or misuse them. Safety Net’s Garnett said companies should design technology with safety in mind “from the get-go” but pointed out that in the case of many well-established products, it’s too late for that. A couple of computer scientists pointed to Apple as a company with especially effective security measures: Its closed ecosystem can block sneaky third-party apps and alert users when they’re being tracked. But these experts also acknowledged that none of these measures are foolproof. 

Over roughly the past decade, major US-based tech companies including Google, Meta, Airbnb, Apple, and Amazon have launched safety advisory boards to address this conundrum. The strategies they have implemented vary. At Uber, board members share feedback on “potential blind spots” and have influenced the development of customizable safety tools, says Liz Dank, who leads work on women’s and personal safety at the company. One result of this collaboration is Uber’s PIN verification feature, in which riders have to give drivers a unique number assigned by the app in order for the ride to start. This ensures that they’re getting into the right car. 

Apple’s approach has included detailed guidance in the form of a 140-page “Personal Safety User Guide.” Under one heading, “I want to escape or am considering leaving a relationship that doesn’t feel safe,” it provides links to pages about blocking and evidence collection and “safety steps that include unwanted tracking alerts.” 

Creative abusers can bypass these sorts of precautions. Recently Elizabeth (for privacy, we’re using her first name only) found an AirTag her ex had hidden inside a wheel well of her car, attached to a magnet and wrapped in duct tape. Months after the AirTag debuted, Apple had received enough reports about unwanted tracking to introduce a security measure letting users who’d been alerted that an AirTag was following them locate the device via sound. “That’s why he’d wrapped it in duct tape,” says Elizabeth. “To muffle the sound.”

Laws play catch-up

If tech companies can’t police TFA, law enforcement should—but its responses vary. “I’ve seen police say to a victim, ‘You shouldn’t have given him the picture,’” says Lisa Fontes, a psychologist and an expert on coercive control, about cases where intimate images are shared nonconsensually. When people have brought police hidden “nanny cams” planted by their abusers, Fontes has heard responses along the lines of “You can’t prove he bought it [or] that he was actually spying on you. So there’s nothing we can do.” 

Places like the Queens Family Justice Center in New York City aim to remedy these law enforcement challenges. Navigating its mazelike halls, you can’t avoid bumping into a mix of attorneys, social workers, and case managers—which I did when executive director Susan Jacob showed me around after my visit to CETA. That’s by design. The center, one of more than 100 throughout the US, provides multiple services for those affected by gender-based and domestic violence. As I left, I passed a police officer escorting a man in handcuffs.

CETA is in the process of moving its services here—and then to centers in the city’s other four boroughs. Having tech clinics at these centers will put the techies right next to lawyers who may be prosecuting cases. It’s tricky to prove the identity of people connected with anonymous forms of tech harassment like social media posts and spoofed phone calls, but the expert help could make it easier for lawyers to build cases for search warrants and protection orders.

Law enforcement’s responses to allegations of tech-facilitated abuse vary. “I’ve seen police say to a victim, ‘You shouldn’t have given him the picture.’”

Lisa Fontes, psychologist and expert on coercive control

Lawyers pursuing cases with tech components don’t always have the legal framework to back them up. But laws in most US states do prohibit remote, covert tracking and the nonconsensual sharing of intimate images, while laws relating to privacy invasion, computer crimes, and stalking might cover aspects of TFA. In December, Ohio passed a law making AirTag stalking a crime, and Florida is considering an amendment that would increase penalties for people who use tracking devices to “commit or facilitate commission of dangerous crimes.” But keeping up with evolving tech requires additional legal specificity. “Tech comes first,” explains Lindsey Song, associate program director of the Queens center’s family law project. “People use it well. Abusers figure out how to misuse it. The law and policy come way, way, way later.”

California is leading the charge in legislation addressing harassment via smart vehicles. Signed into law in September 2024, Senate Bill 1394 requires connected vehicles to notify users if someone has accessed their systems remotely and provide a way for drivers to stop that access. “Many lawmakers were shocked to learn how common this problem is,” says Akilah Weber Pierson, a state senator who coauthored the bill. “Once I explained how survivors were being stalked or controlled through features designed for convenience, there was a lot of support.”

At the federal level, the Safe Con­nections Act signed into law in 2022 requires mobile service providers to honor survivors’ requests to separate from abusers’ plans. As of 2024, the Federal Communications Commission has been examining how to incorporate smart-car-­facilitated abuse into the act’s purview. And in May, President Trump signed a bill prohibiting the online publication of sexually explicit images without consent. But there has been little progress on other fronts. The Tech Safety for Victims of Domestic Violence, Dating Violence, Sexual Assault, and Stalking Act would have authorized a pilot program, run by the Justice Department’s Office on Violence Against Women, to create as many as 15 TFA clinics for survivors. But since its introduction in the House of Representatives in November 2023, the bill has gone nowhere.

Tech abuse isn’t about tech

With changes happening so slowly at the legislative level, it remains largely up to folks on the ground to protect survivors from TFA. Rahul Chatterjee, an assistant professor of computer science at the University of Wisconsin–Madison, has taken a particularly hands-on approach. In 2021, he founded the Madison Tech Clinic after working at CETA as a graduate student. He and his team are working on a physical tool that can detect hidden cameras and other monitoring devices. The aim is to use cheap hardware like Raspberry Pis and ESP32s to keep it affordable.

Chatterjee has come across products online that purport to provide such protection, like radio frequency monitors for the impossibly low price of $20 and red-light devices claiming to detect invisible cameras. But they’re “snake oil,” he says. “We test them in the lab, and they don’t work.” 

With the Trump administration slashing academic funding, folks who run tech clinics have expressed concern about sustainability. Dell, at least, received $800,000 from the MacArthur Foundation in 2024, some of which she plans to put toward launching new CETA-like clinics. The tech clinic in Queens got some seed funding from CETA for its first year, but it is “actively seeking fundraising to continue the program,” says Jennifer Friedman, a lawyer with the nonprofit Sanctuary for Families, which is overseeing the clinic. 

While these clinics expose all sorts of malicious applications of technology, the moral of this story isn’t that you should fear your tech. It’s that people who aim to cause harm will take advantage of whatever new tools are available.

“[TFA] is not about the technology—it’s about the abuse,” says Garnett. “With or without the technology, the harm can still happen.” Ultimately, the only way to stem gender-based and intimate partner violence is at a societal level, through thoughtful legislation, amply funded antiviolence programs, and academic research that makes clinics like CETA possible.

In the meantime, to protect themselves, survivors like Gioia make do with Band-Aid fixes. She bought her kids separate smartphones and sports gear to use at her house so her ex couldn’t slip tracking devices into the equipment he’d provided. “I’m paying extra,” she says, “so stuff isn’t going back and forth.” She got a new number and a new phone. 

“Believe the people that [say this is happening to them],” she says, “because it’s going on, and it’s rampant.” 

Jessica Klein is a Philadelphia-based freelance journalist covering intimate partner violence, cryptocurrency, and other topics.

Puerto Rico’s power struggles

At first glance, it seems as if life teems around Carmen Suárez Vázquez’s little teal-painted house in the municipality of Guayama, on Puerto Rico’s southeastern coast.

The edge of the Aguirre State Forest, home to manatees, reptiles, as many as 184 species of birds, and at least three types of mangrove trees, is just a few feet south of the property line. A feral pig roams the neighborhood, trailed by her bumbling piglets. Bougainvillea blossoms ring brightly painted houses soaked in Caribbean sun.

Yet fine particles of black dust coat the windowpanes and the leaves of the blooming vines. Because of this, Suárez Vázquez feels she is stalked by death. The dust is in the air, so she seals her windows with plastic to reduce the time she spends wheezing—a sound that has grown as natural in this place as the whistling croak of Puerto Rico’s ubiquitous coquí frog. It’s in the taps, so a watercooler and extra bottles take up prime real estate in her kitchen. She doesn’t know exactly how the coal pollution got there, but she is certain it ended up in her youngest son, Edgardo, who died of a rare form of cancer.

And she believes she knows where it came from. Just a few minutes’ drive down the road is Puerto Rico’s only coal-fired power station, flanked by a mountain of toxic ash.

The plant, owned by the utility giant AES, has long plagued this part of Puerto Rico with air and water pollution. During Hurricane Maria in 2017, powerful winds and rain swept the unsecured pile—towering more than 12 stories high—out into the ocean and the surrounding area. Though the company had moved millions of tons of ash around Puerto Rico to be used in construction and landfill, much of it had stayed in Guayama, according to a 2018 investigation by the Centro de Periodismo Investigativo, a nonprofit investigative newsroom. Last October, AES settled with the US Environmental Protection Agency over alleged violations of groundwater rules, including failure to properly monitor wells and notify the public about significant pollution levels. 

Governor Jenniffer González-Colón has signed a new law rolling back the island’s clean-energy statute, completely eliminating its initial goal of 40% renewables by 2025.

Between 1990 and 2000—before the coal plant opened—Guayama had on average just over 103 cancer cases per year. In 2003, the year after the plant opened, the number of cancer cases in the municipality surged by 50%, to 167. In 2022, the most recent year with available data in Puerto Rico’s central cancer registry, cases hit a new high of 209—a more than 88% increase from the year AES started burning coal. A study by University of Puerto Rico researchers found cancer, heart disease, and respiratory illnesses on the rise in the area. They suggested that proximity to the coal plant may be to blame, describing the “operation, emissions, and handling of coal ash from the company” as “a case of environmental injustice.”

Seemingly everyone Suárez Vázquez knows has some kind of health problem. Nearly every house on her street has someone who’s sick, she told me. Her best friend, who grew up down the block, died of cancer a year ago, aged 55. Her mother has survived 15 heart attacks. Her own lungs are so damaged she requires a breathing machine to sleep at night, and she was forced to quit her job at a nearby pharmaceutical factory because she could no longer make it up and down the stairs without gasping for air. 

When we met in her living room one sunny March afternoon, she had just returned from two weeks in the hospital, where doctors were treating her for lung inflammation.

“In one community, we have so many cases of cancer, respiratory problems, and heart disease,” she said, her voice cracking as tears filled her eyes and she clutched a pillow on which a photo of Edgardo’s face was printed. “It’s disgraceful.”

Neighbors have helped her install solar panels and batteries on the roof of her home, helping to offset the cost of running her air conditioner, purifier, and breathing machine. They also allow the devices to operate even when the grid goes down—as it still does multiple times a week, nearly eight years after Hurricane Maria laid waste to Puerto Rico’s electrical infrastructure.

Carmen Suárez Vázquez clutches a pillow with a portraits of her daughter and late son Edgardo. When this photograph was taken, she had just been released from the hospital, where she underwent treatment for lung inflammation.
ALEXANDER C. KAUFMAN

Suárez Vázquez had hoped that relief would be on the way by now. That the billions of dollars Congress designated for fixing the island’s infrastructure would have made solar panels ubiquitous. That AES’s coal plant, which for nearly a quarter century has supplied up to 20% of the old, faulty electrical grid’s power, would be near its end—its closure had been set for late 2027. That the Caribbean’s first virtual power plant—a decentralized network of solar panels and batteries that could be remotely tapped into and used to balance the grid like a centralized fuel-burning station—would be well on its way to establishing a new model for the troubled island. 

Puerto Rico once seemed to be on that path. In 2019, two years after Hurricane Maria sent the island into the second-longest blackout in world history, the Puerto Rican government set out to make its energy system cheaper, more resilient, and less dependent on imported fossil fuels, passing a law that set a target of 100% renewable energy by 2050. Under the Biden administration, a gas company took charge of Puerto Rico’s power plants and started importing liquefied natural gas (LNG), while the federal government funded major new solar farms and programs to install panels and batteries on rooftops across the island. 

Now, with Donald Trump back in the White House and his close ally Jenniffer González-Colón serving as Puerto Rico’s governor, America’s largest unincorporated territory is on track for a fossil-fuel resurgence. The island quietly approved a new gas power plant in 2024, and earlier this year it laid out plans for a second one. Arguing that it was the only way to avoid massive blackouts, the governor signed legislation to keep Puerto Rico’s lone coal plant open for at least another seven years and potentially more. The new law also rolls back the island’s clean-energy statute, completely eliminating its initial goals of 40% renewables by 2025 and 60% by 2040, though it preserves the goal of reaching 100% by 2050. At the start of April, González-Colón issued an executive order fast-­tracking permits for new fossil-fuel plants. 

In May the new US energy secretary, Chris Wright, redirected $365 million in federal funds the Biden administration had committed to solar panels and batteries to instead pay for “practical fixes and emergency activities” to improve the grid.

It’s all part of a desperate effort to shore up Puerto Rico’s grid before what’s forecast to be a hotter-than-­average summer—and highlights the thorny bramble of bureaucracy and business deals that prevents the territory’s elected government from making progress on the most basic demand from voters to restore some semblance of modern American living standards.

Puerto Ricans already pay higher electricity prices than most other American citizens, and Luma Energy, the private company put in charge of selling and distributing power from the territory’s state-owned generating stations four years ago, keeps raising rates despite ongoing outages. In April González-Colón moved to crack down on Luma, whose contract she pledged to cancel on the campaign trail, though it remains unclear how she will find a suitable replacement. 

Alberto Colón, a retired public school administrator who lives across the street from Suárez Vázquez, helped install her solar panels. Here, he poses next to his own batteries.
ALEXANDER C. KAUFMAN
close up of a hand holding a paper towel with a gritty black streak on it
Colón shows some of the soot wiped from the side of his house.
ALEXANDER C. KAUFMAN

At the same time, she’s trying to enforce a separate contract with New Fortress Energy, the New York–based natural-gas company that gained control of Puerto Rico’s state-owned power plants in a hotly criticized privatization deal in 2023—all while the company is pushing to build more gas-fired generating stations to increase the island’s demand for liquefied natural gas. Just weeks before the coal plant won its extension, New Fortress secured a deal to sell even more LNG to Puerto Rico—despite the company’s failure to win federal permits for a controversial import terminal in San Juan Bay, already in operation, that critics fear puts the most densely populated part of the island at major risk, with no real plan for what to do if something goes wrong.

Those contracts infamously offered Luma and New Fortress plenty of carrots in the form of decades-long deals and access to billions of dollars in federal reconstruction money, but few sticks the Puerto Rican government could wield against them when ratepayers’ lights went out and prices went up. In a sign of how dim the prospects for improvement look, New Fortress even opted in March to forgo nearly $1 billion in performance bonuses over the next decade in favor of getting $110 million in cash up front. Spending any money to fix the problems Puerto Rico faces, meanwhile, requires approval from an unelected fiscal control board that Congress put in charge of the territory’s finances during a government debt crisis nearly a decade ago, further reducing voters’ ability to steer their own fate. 

AES declined an interview with MIT Technology Review and did not respond to a detailed list of emailed questions. Neither New Fortress nor a spokesperson for González-Colón responded to repeated requests for comment. 

“I was born on Puerto Rico’s Emancipation Day, but I’m not liberated because that coal plant is still operating,” says Alberto Colón, 75, a retired public school administrator who lives across the street from Suárez Vázquez, referring to the holiday that celebrates the abolition of slavery in what was then a Spanish colony. “I have sinus problems, and I’m lucky. My wife has many, many health problems. It’s gotten really bad in the last few years. Even with screens in the windows, the dust gets into the house.”

El problema es la colonia

What’s happening today in Puerto Rico began long before Hurricane Maria made landfall over the territory, mangling its aging power lines like a metal Slinky in a blender. 

The question for anyone who visits this place and tries to understand why things are the way they are is: How did it get this bad? 

The complicated answer is a story about colonialism, corruption, and the challenges of rebuilding an island that was smothered by debt—a direct consequence of federal policy changes in the 1990s. Although they are citizens, Puerto Ricans don’t have votes that count in US presidential elections. They don’t typically pay US federal income taxes, but they also don’t benefit fully from federal programs, receiving capped block grants that frequently run out. Today the island has even less control over its fate than in years past and is entirely beholden to a government—the US federal government—that its 3.2 million citizens had no part in choosing.

What’s happening today in Puerto Rico began long before Hurricane Maria made landfall over the territory, mangling its aging power lines like a metal Slinky in a blender.

A phrase that’s ubiquitous in graffiti on transmission poles and concrete walls in the towns around Guayama and in the artsy parts of San Juan places the blame deep in history: El problema es la colonia—the problem is the colony.

By some measures, Puerto Rico is the world’s oldest colony, officially established under the Spanish crown in 1508. The US seized the island as a trophy in 1898 following its victory in the Spanish-American War. In the grips of an expansionist quest to place itself on par with European empires, Washington pried Puerto Rico, Guam, and the Philippines away from Madrid, granting each territory the same status then afforded to the newly annexed formerly independent kingdom of Hawaii. Acolytes of President William McKinley saw themselves as accepting what the Indian-born British poet Rudyard Kipling called “the white man’s burden”—the duty to civilize his subjects.

Although direct military rule lasted just two years, Puerto Ricans had virtually no say over the civil government that came to power in 1900, in which the White House appointed the governor. That explicitly colonial arrangement ended only in 1948 with the first island-wide elections for governor. Even then, the US instituted a gag law just months before the election that would remain in effect for nearly a decade, making agitation for independence illegal. Still, the following decades were a period of relative prosperity for Puerto Rico. Money from President Franklin D. Roosevelt’s New Deal had modernized the island’s infrastructure, and rural farmers flocked to bustling cities like Ponce and San Juan for jobs in the burgeoning manufacturing sector. The pharmaceutical industry in particular became a major employer. By the start of the 21st century, Pfizer’s plant in the Puerto Rican town of Barceloneta was the largest Viagra manufacturer in the world.

But in 1996, Republicans in Congress struck a deal with President Bill Clinton to phase out federal tax breaks that had helped draw those manufacturers to Puerto Rico. As factories closed, the jobs that had built up the island’s middle class disappeared. To compensate, the government hired more workers as teachers and police officers, borrowing money on the bond market to pay their salaries and make up for the drop in local tax revenue. Puerto Rico’s territorial status meant it could not legally declare bankruptcy, and lenders assumed the island enjoyed the full backing of the US Treasury. Before long, it was known on Wall Street as the “belle of the bond markets.” By the mid-2010s, however, the bond debt had grown to $74 billion, and a $49 billion chasm had opened between the amount the government needed to pay public pensions and the money it had available. It began shedding more and more of its payroll. 

The Puerto Rico Electric Power Authority (PREPA), the government-­owned utility, had racked up $9 billion in debt. Unlike US states, which can buy electricity from neighboring grids and benefit from interstate gas pipelines, Puerto Rico needed to import fuel to run its power plants. The majority of that power came from burning oil, since petroleum was easier to store for long periods of time. But oil, and diesel in particular, was expensive and pushed the utility further and further into the red.

By 2016, Puerto Rico could no longer afford to pay its bills. Since the law that gave the US jurisdiction over nonstate territories made Puerto Rico a “possession” of Congress, it fell on the federal legislature—in which the island’s elected delegate had no vote—to decide what to do. Congress passed the Puerto Rico Oversight, Management, and Economic Stability Act—shortened to PROMESA, or “promise” in Spanish. It established a fiscal control board appointed by the White House, with veto power over all spending by the island’s elected government. The board had authority over how the money the territorial government collected in taxes and utility bills could be used. It was a significant shift in the island’s autonomy. 

“The United States cannot continue its state of denial by failing to accept that its relationship with its citizens who reside in Puerto Rico is an egregious violation of their civil rights,” Juan R. Torruella, the late federal appeals court judge, wrote in a landmark paper in the Harvard Law Review in 2018, excoriating the legislation as yet another “colonial experiment.” “The democratic deficits inherent in this relationship cast doubt on its legitimacy, and require that it be frontally attacked and corrected ‘with all deliberate speed.’” 

Hurricane Maria struck a little over a year after PROMESA passed, and according to official figures, killed dozens. That proved to be just the start, however. As months ground on without any electricity and more people were forced to go without medicine or clean water, the death toll rose to the thousands. It would be 11 months before the grid would be fully restored, and even then, outages and appliance-­destroying electrical surges were distressingly common.

The spotty service wasn’t the only defining characteristic of the new era after Puerto Rico’s great blackout. The fiscal control board—which critics pejoratively referred to as “la junta,” using a term typically reserved for Latin America’s most notorious military dictatorships—saw privatization as the best path to solvency for the troubled state utility.

In 2020, the board approved a deal for Luma Energy—a joint venture between Quanta Services, a Texas-based energy infrastructure company, and its Canadian rival ATCO—to take over the distribution and sale of electricity in Puerto Rico. The contract was awarded through a process that clean-energy and anticorruption advocates said lacked transparency and delivered an agreement with few penalties for poor service. It was almost immediately mired in controversy.

A deadly diagnosis

Until that point, life was looking up for Suárez Vázquez. Her family had emerged from the aftermath of Maria without any loss of life. In 2019, her children were out of the house, and her youngest son, Edgardo, was studying at an aviation school in Ceiba, roughly two hours northeast of Guayama. He excelled. During regular health checks at the school, Edgardo was deemed fit. Gift bags started showing up at the house from American Airlines and JetBlue.

“They were courting him,” Suárez Vázquez says. “He was going to graduate with a great job.”

That summer of 2019, however, Edgardo began complaining of abdominal pain. He ignored it for a few months but promised his mother he would go to the doctor to get it checked out. On September 23, she got a call from her godson, a radiologist at the hospital. Not wanting to burden his anxious mother, Edgardo had gone to the hospital alone at 3 a.m., and tests had revealed three tumors entwined in his intestines.

So began a two-year battle with a form of cancer so rare that doctors said Edgardo’s case was one of only a few hundred worldwide. He gave up on flight school and took a job at the pharmaceutical factory with his parents. Coworkers raised money to help the family afford flights and stays to see specialists in other parts of Puerto Rico and then in Florida. Edgardo suspected the cause was something in the water. Doctors gave him inconclusive answers; they just wanted to study him to understand the unusual tumors. He got water-testing kits and discovered that the taps in their home were laden with high amounts of heavy metals typically found in coal ash. 

Ewing’s sarcoma tumors occur at a rate of about one in one million cancer diagnoses in the US each year. What Edgardo had—extraskeletal Ewing’s sarcoma, in which tumors form in soft tissue rather than bone—is even rarer. 

As a result, there’s scant research on what causes that kind of cancer. While the National Institutes of Health have found “no well-established association between Ewing sarcoma and environmental risk factors,” researchers cautioned in a 2024 paper that findings have been limited to “small, retrospective, case-control studies.”

Dependable sun

The push to give control over the territory’s power system to private companies with fossil-fuel interests ignored the reality that for many Puerto Ricans, rooftop solar panels and batteries were among the most dependable options for generating power after the hurricane. Solar power was relatively affordable, especially as Luma jacked up what were already some of the highest electricity rates in the US. It also didn’t lead to sudden surges that fried refrigerators and microwaves. Its output was as predictable as Caribbean sunshine.

But rooftop panels could generate only so much electricity for the island’s residents. Last year, when the Biden administration’s Department of Energy conducted its PR100 study into how Puerto Rico could meet its legally mandated goals of 100% renewable power by the middle of the century, the research showed that the bulk of the work would need to be done by big, utility-scale solar farms. 

worker crouching on a roof to install solar panels
Nearly 160,000 households—roughly 13% of the population—have solar panels, and 135,000 of them also have batteries. Of those, just 8,500 have enrolled in a pilot project aimed at providing backup power to the grid.
GDA VIA AP IMAGES

With its flat lands once used to grow sugarcane, the southeastern part of Puerto Rico proved perfect for devoting acres to solar production. Several enormous solar farms with enough panels to generate hundreds of megawatts of electricity were planned for the area, including one owned by AES. But early efforts to get the projects off the ground stumbled once the fiscal oversight board got involved. The solar farms that Puerto Rico’s energy regulators approved ultimately faced rejection by federal overseers who complained that the panels in areas near Guayama could be built even more cheaply.

In a September 2023 letter to PREPA vetoing the projects, the oversight board’s lawyer chastised the Puerto Rico Energy Bureau, a government regulatory body whose five commissioners are appointed by the governor, for allowing the solar developers to update contracts to account for surging costs from inflation that year. It was said to have created “a precedent that bids will be renegotiated, distorting market pricing and creating litigation risk.” In another letter to PREPA, in January 2024, the board agreed to allow projects generating up to 150 megawatts of power to move forward, acknowledging “the importance of developing renewable energy projects.”

“There’s no trust. That creates risk. Risk means more money. Things get more expensive. It’s disappointing, but that’s why we weren’t able to build large things.”

But that was hardly enough power to provide what the island needed, and critics said the agreement was guilty of the very thing the board accused Puerto Rican regulators of doing: discrediting the permitting process in the eyes of investors.

The Puerto Rico Energy Bureau “negotiated down to the bone to very inexpensive prices” on a handful of projects, says Javier Rúa-Jovet, the chief policy officer at the Solar & Energy Storage Association of Puerto Rico. “Then the fiscal board—in my opinion arbitrarily—canceled 450 megawatts of projects, saying they were expensive. That action by the fiscal board was a major factor in predetermining the failure of all future large-scale procurements,” he says.

When the independence of the Puerto Rican regulator responsible for issuing and judging the requests for proposals is overruled, project developers no longer believe that anything coming from the government’s local experts will be final. “There’s no trust,” says Rúa-Jovet. “That creates risk. Risk means more money. Things get more expensive. It’s disappointing, but that’s why we weren’t able to build large things.”

That isn’t to say the board alone bears all responsibility. An investigation released in January by the Energy Bureau blamed PREPA and Luma for causing “deep structural inefficiencies” that “ultimately delayed progress” toward Puerto Rico’s renewables goals.

The finding only further reinforced the idea that the most trustworthy path to steady power would be one Puerto Ricans built themselves. At the residential scale, Rúa-Jovet says, solar and batteries continue to be popular. Nearly 160,000 households—roughly 13% of the population—have solar panels, and 135,000 of them also have batteries. Of those, just 8,500 households are enrolled in the pilot virtual power plant, a collection of small-scale energy resources that have aggregated together and coordinated with grid operations. During blackouts, he says, Luma can tap into the network of panels and batteries to back up the grid. The total generation capacity on a sunny day is nearly 600 megawatts—eclipsing the 500 megawatts that the coal plant generates. But the project is just at the pilot stage. 

The share of renewables on Puerto Rico’s power grid hit 7% last year, up one percentage point from 2023. That increase was driven primarily by rooftop solar. Despite the growth and dependability of solar, in December Puerto Rican regulators approved New Fortress’s request to build an even bigger gas power station in San Juan, which is currently scheduled to come online in 2028.

“There’s been a strong grassroots push for a decentralized grid,” says Cathy Kunkel, a consultant who researches Puerto Rico for the Institute for Energy Economics and Financial Analysis and lived in San Juan until recently. She’d be more interested, she adds, if the proposals focused on “smaller-­scale natural-gas plants” that could be used to back up renewables, but “what they’re talking about doing instead are these giant gas plants in the San Juan metro area.” She says, “That’s just not going to provide the kind of household level of resilience that people are demanding.”

What’s more, New Fortress has taken a somewhat unusual approach to storing its natural gas. The company has built a makeshift import terminal next to a power plant in a corner of San Juan Bay by semipermanently mooring an LNG tanker, a vessel specifically designed for transport. Since Puerto Rico has no connections to an interstate pipeline network, New Fortress argued that the project didn’t require federal permits under the law that governs most natural-gas facilities in the US. As a result, the import terminal did not get federal approval for a safety plan in case of an accident like the ones that recently rocked Texas and Louisiana.

Skipping the permitting process also meant skirting public hearings, spurring outrage from Catholic clergy such as Lissette Avilés-Ríos, an activist nun who lives in the neighborhood next to the import terminal and who led protests to halt gas shipments. “Imagine what a hurricane like Maria could do to a natural-gas station like that,” she told me last summer, standing on the shoreline in front of her parish and peering out on San Juan Bay. “The pollution impact alone would be horrible.”

The shipments ultimately did stop for a few months—but not because of any regulatory enforcement. In fact, it was in violation of its contract that New Fortress abruptly cut off shipments when the price of natural gas skyrocketed globally in late 2021. When other buyers overseas said they’d pay higher prices for LNG than the contract in Puerto Rico guaranteed, New Fortress announced with little notice that it would cease deliveries for six months while upgrading its terminal.

“The government justifies extending coal plants because they say it’s the cheapest form of energy.”

Aldwin José Colón, 51, who lives across the street from Suárez Vázquez

The missed shipments exemplified the challenges in enforcing Puerto Rico’s contracts with the private companies that control its energy system and highlighted what Gretchen Sierra-Zorita, former president Joe Biden’s senior advisor on Puerto Rico and the territories, called the “troubling” fact that the same company operating the power plants is selling itself the fuel on which they run—disincentivizing any transition to alternatives.

“Territories want to diversify their energy sources and maximize the use of abundant solar energy,” she told me. “The Trump administration’s emphasis on domestic production of fossil fuels and defunding climate and clean-­energy initiatives will not provide the territories with affordable energy options they need to grow their economies, increase their self-sufficiency, and take care of their people.”

Puerto Rico’s other energy prospects are limited. The Energy Department study determined that offshore wind would be too expensive. Nuclear is also unlikely; the small modular reactors that would be the most realistic way to deliver nuclear energy here are still years away from commercialization and would likely cost too much for PREPA to purchase. Moreover, nuclear power would almost certainly face fierce opposition from residents in a disaster-prone place that has already seen how willing the federal government is to tolerate high casualty rates in a catastrophe. That leaves little option, the federal researchers concluded, beyond the type of utility-scale solar projects the fiscal oversight board has made impossible to build.

“Puerto Rico has been unsuccessful in building large-scale solar and large-scale batteries that could have substituted [for] the coal plant’s generation. Without that new, clean generation, you just can’t turn off the coal plant without causing a perennial blackout,” Rúa-Jovet says. “That’s just a physical fact.”

The lowest-cost energy, depending on who’s paying the price

The AES coal plant does produce some of the least expensive large-scale electricity currently available in Puerto Rico, says Cate Long, the founder of Puerto Rico Clearinghouse, a financial research service targeted at the island’s bondholders. “From a bondholder perspective, [it’s] the lowest cost,” she explains. “From the client and user perspective, it’s the lowest cost. It’s always been the cheapest form of energy down there.” 

The issue is that the price never factors in the cost to the health of people near the plant. 

“The government justifies extending coal plants because they say it’s the cheapest form of energy,” says Aldwin José Colón, 51, who lives across the street from Suárez Vázquez. He says he’s had cancer twice already.

On an island where nearly half the population relies on health-care programs paid for by frequently depleted Medicaid block grants, he says, “the government ends up paying the expense of people’s asthma and heart attacks, and the people just suffer.” 

On December 2, 2021, at 9:15 p.m., Edgardo died in the hospital. He was 25 years old. “So many people have died,” Suárez Vázquez told me, choking back tears. “They contaminated the water. The soil. The fish. The coast is black. My son’s insides were black. This never ends.” 

Customers sit inside a restaurant lit by battery-powered lanterns. On April 16, as this story was being edited, all of Puerto Rico’s power plants went down in an island-wide outage triggered by a transmission line failure.
AP PHOTO/ALEJANDRO GRANADILLO

Nor do the blackouts. At 12:38 p.m. on April 16, as this story was being edited, all of Puerto Rico’s power plants went down in an island-wide outage triggered by a transmission line failure. As officials warned that the blackout would persist well into the next day, Casa Pueblo, a community group that advocates for rooftop solar, posted an invitation on X to charge phones and go online under its outdoor solar array near its headquarters in a town in the western part of Puerto Rico’s central mountain range.

“Come to the Solar Forest and the Energy Independence Plaza in Adjuntas,” the group beckoned, “where we have electricity and internet.” 

Alexander C. Kaufman is a reporter who has covered energy, climate change, pollution, business, and geopolitics for more than a decade.