Second-party Data Could Unlock Ad Targeting

Digital advertising networks searching for new ways to target individuals across websites and devices could turn to second-party data sharing.

Internet cookies come in two flavors. First-party cookies store session data and facilitate website personalization by “remembering” a visitor and her preferences. For example, these cookies keep users logged into a website over distinct visits.

Third-party cookies track individuals across websites and have powered performance marketing for years. These tiny bits of code lead to relevant ad targeting and, for many businesses, superior returns on advertising spend.

Such tracking cookies, however, justifiably raise privacy concerns. Hence many observators, regulators, and companies have collaborated to remove most third-party cookies this year. This includes leading web browsers such as Google Chrome, Apple Safari, Mozilla Firefox, Opera, Brave, and Arc.

Despite the privacy enhancements, eliminating tracking cookies is not entirely positive. Visitors will see many offers for products and services they are not interested in, while advertisers — including ecommerce merchants — will spend more on ads to generate the same revenue.

A solution could be second-party data sharing, adopted already by many display networks.

Let’s explore three implementation techniques.

Programmatic Email Advertising

Programmatic email ads use hashed email addresses to identify specific people and show them relevant ads — without cookies.

The example below uses one of these ads for TactiStaff, a military-style walking stick.

Screenshot of an ad in an email newsletter for a military style walking stick.Screenshot of an ad in an email newsletter for a military style walking stick.

Programmatic email advertising already works without cookies.

The ad appeared in a daily email newsletter that offers sugar-free dessert recipes. That might not seem like a good place for a walking stick ad, but the ad was not aimed at the context. It targeted the subscriber.

The ad uses a simple HTML structure within the email: an anchor tag wrapped around an image tag.

Both the link and the image path include a hashed version of the subscriber’s email address as a parameter, making the process privacy-compliant.

When it tries to load the image, AOL mail, for example, calls the ad server, which includes that hashed email address. The ad server matches the hash to a known identity graph and produces a relevant, targeted ad.

This targeting works because the newsletter publisher shares its first-party data — the hashed email address — with the ad platform.

Informed Web Ads

Continuing with the recipe newsletter, assume this same publisher also shares data via the links to its own content.

The publisher appended each link with the subscriber’s hashed email address or similar identifier. If she clicked to read a sugar-free brownie recipe, that subscriber’s information would be passed to JavaScript on the website responsible for showing targeted ads.

The script would send the hashed email address to the ad server. The ad server would compare that hash to its database and deliver a targeted ad without a tracking cookie.

This data-sharing technique is a current and popular practice.

Active Logins

Another cookieless technique, less popular, for sustaining ad performance involves active logins.

The process requires three and sometimes four parties collaborating to deliver targeted ads: a publisher, an ad network, a community software provider, and an email service provider.

The individual shown an ad must have signed up with the publisher’s community. The parties share hashed email addresses or similar unique identifiers. This can be complex, but it functions as follows:

  • An email service provider appends an email hash or other identifier to every link in every message its customers send — likely billions of emails.
  • When he clicks a link and lands on a publisher’s website with the community software loaded, a subscriber is automatically logged in to the community based on the identifier.
  • Once the subscriber logs in, the publisher shares first-party data with the ad server and generates a relevant, targeted ad.

Impact on Ads

Programmatic email advertising, informed web ads, and active logins are examples of advertising networks sustaining ad relevance and performance when cookies disappear. Advertisers using leading demand-side platforms may currently benefit from these approaches without knowing it.

Thus eliminating third-party cookies will disrupt advertising, but targeting is far from done.

Directness Wins in Advertising

Andrew Faris once managed huge Meta ad budgets while CEO of ecommerce brands. He still manages huge budgets, but now at his agency on behalf of clients. I asked him for pointers on advertising bread-and-butter commodity-type products.

“Directness is the answer,” he told me. “The more tightly you communicate your product and what it does, the better.”

This is Faris’s third appearance on the podcast. In 2022 we discussed his career transition, having left the CEO role. Last year we addressed his new agency and its focus on Meta Ads management. This interview continues with Meta advertising — testing, tactics, creative, and more.

The entire audio of our conversation is embedded below. The transcript is edited for clarity and length.

Eric Bandholz: Give our listeners a recap of what you do.

Andrew Faris: I run a boutique marketing agency called AJF Growth. It’s me, a couple of folks in the U.S., and a few in the Philippines. We work together to grow ecommerce brands, primarily using Meta Ads. I offer strategic guidance to a small list of clients.

My “Andrew Faris Podcast” addresses what I’m seeing and learning. That includes the stuff I’ve experienced as a media buyer on the brand side. I started in ecommerce about 10 years ago.

Bandholz: Let’s talk about the episode I did on your podcast a few weeks ago.

Faris: You came to me with the idea of a series of episodes of brands willing to discuss their business, the wins and losses, with a high level of transparency, similar to your discussions about Beardbrand. You told me that Beardbrand was buying more Meta Ads. I didn’t have space for another client, but I suggested we do a coaching call to work through your ad account. I would provide my honest take if you share honest information. We’ll record it and broadcast it to my podcast listeners. It was the second “Opening the Books” episode I’ve done. I’m trying to do more.

Bandholz: We started with some media buying rules.

Faris: I use a volleyball analogy to describe advertising. Media buying is the setter, and creative is the hitter — the spike. The set matters a lot. Putting the ball in the right place will make the hitter’s job much easier. You need both, but creative scores the point.

Many brands set their Meta Ads poorly. They’re mainly launching creative tests, putting tons of money behind them, and then trying to pick the winners and scale from there.

That sounds intuitive, except for two things. The first is that brands consistently underestimate the cost of those tests. Testing the creative is probably the single biggest ad cost in many direct-to-consumer businesses.

Second, humans are terrible at objectively analyzing data. This applies to me as well. I have 10 years of experience running Meta Ads for brands. I’ve done it across every category, yet I am horrible at analyzing a dataset, picking the winner, and scaling it. The beautiful thing is that Meta Ads will do this for us via its machine learning.

Bandholz: What ads work?

Faris: Meta suppresses your losers and scales the winners. It eliminates having to test ads. That means running lots of unique ads as long as the production cost is low. The first thing I do for any Meta account is review and relaunch the backlog of creatives. I grab the ads and turn them back on with a bid cap.

Meta will only spend if it expects the click-through and conversion rates to net a cost per acquisition within your target. I like to repurpose a client’s organic social content — as long as it references a product with no licensing issues — and launch it as an ad. Even if it underperformed organically, launch it in a bid cap and see what happens. It’s low production cost with potentially high impact. Again, humans are bad at predicting ad performance. The more we think an ad sucks, the more likely it’s going to be awesome.

Bandholz: Most products are commodities, more or less, with much competition. How do those merchants stand out?

Faris: I recently talked with the owner of Jones Road Beauty, the cosmetics provider. He described a concept called the unique mechanism. Sellers of products with many competitors must hone in on what makes theirs unique.

The example he gave was P90X, the at-home workout system. There are a slew of companies selling at-home workouts. The unique mechanism of P90X was “muscle confusion.” That phrase in ads was powerful. Accomplishing muscle confusion in your workout program builds strength and improves body tone.

How do advertisers focus on the unique benefits? Directness is the answer. The more tightly you communicate your product and what it does, the better. Be clear. Keep your message core to what people seek.

Bandholz: Where can people follow you and check out the episode?

Faris: Go to AJFgrowth.com for info on the agency. Find the Beardbrand episode in any podcast directory. I’m @andrewjfaris on X.

Shopify ‘Audiences’ Boosts Cookieless Ads

Shopify Audiences is a data-sharing, machine-learning co-op that gives participating Shopify Plus merchants an edge in digital ads. It could be a model for cookieless advertising.

Regulators, big software companies such as Apple and Google, and many shoppers have demanded better personal privacy protection.

These demands upended the advertising industry. Advertisers and platforms alike are experiencing “signal loss” as the internet community collectively ends third-party tracking cookies.

ROAS and Relevance

Few folks would argue against more privacy in the digital world. Yet eliminating third-party cookies disrupts consumers and companies as advertising becomes less relevant to individual shoppers, increasing advertisers’ customer acquisition costs and return on advertising spend.

These side effects are at least annoying to shoppers and downright harmful to online sellers. The former see loads of ads they don’t care about or even dislike. Imagine the 22-year-old who sees spots for adult diapers. The latter — ecommerce merchants— becomes less profitable.

Shopify Audiences web pageShopify Audiences web page

Shopify Audiences is a data-sharing co-op of Plus merchants.

Audiences

Shopify released Audiences in May 2022 for U.S. and Canada-based Shopify Plus accounts that also use Shopify Payments.

Audiences uses first-party data from participating ecommerce sites to create custom ad-targeting audiences for Meta, Google, Pinterest, TikTok, Snapchat, Criteo, and other large platforms. The result is better ad performance for those Shopify Plus merchants.

To borrow the example from Shopify, consider a store selling swimsuits. For this merchant, Shopify Audiences does not create a list of folks who recently purchased a swimsuit but rather shoppers who bought sunglasses, sunscreen, a sun hat, or pool supplies.

Shopify rolled out Audiences 2.2 last month. It’s a significant update, with some sellers reporting a 50% drop in acquisition costs.

This co-op approach could be a model for groups of advertisers working together to restore ad relevance and ROAS in the absence of third-party cookies.

Here’s why.

Privacy-compliant data sharing

With Shopify Audiences, merchants share anonymized data in a privacy-compliant manner. By pooling transaction data, Audiences respects privacy laws and enables merchants to collectively gain valuable insights without infringing on individuals.

First-party data sharing could be an alternative to third-party cookies so long as it respects personal privacy.

Shopping-intent signals

Meta and similar ad platforms have experienced privacy-induced signal loss, which makes ads relatively less successful, driving up customer acquisition costs.

A solution for advertisers is to upload first-party audience data. Such pooled info from co-op members could provide insights into consumer behavior and trends unavailable to individual merchants, mitigating signal loss.

Machine learning

With access to comprehensive data, merchants can improve ad targeting thanks to artificial intelligence.

Shopify Audiences employs machine learning algorithms to predict purchasing behavior so that shoppers see more relevant ads. That’s a takeaway for similar co-ops: Machine learning makes the targeting possible, as success requires crunching big data from many sellers, not a handful.

Trust

The Audiences feature works because the participating merchants trust Shopify. They believe Shopify will not misuse their data or pit one seller against another.

This mutual trust is essential for similar data-sharing co-ops.

Regulations

Shopify will presumably ensure Audiences complies with privacy regulations. Shop owners won’t need to become experts on privacy laws or rules from every jurisdiction.

Cookieless Solutions

Many inventive solutions are coming to improve advertising relevance. We can expect Meta, Google, Shopify, and others to find ways to share and use first-party, privacy-compliant data.

Shopify Audiences is one of those approaches.

Brand Building Is World Building

Joe Anhalt is a New York-based copywriter turned designer turned all-around marketer. He consults with direct-to-consumer ecommerce companies on growth strategies, including branding.

He emphasizes storytelling and conveying a brand’s point of view. “You can bring shoppers into your world,” he told me. “Brand-building is like world-building.”

Anhalt addressed multiple growth tactics in our recent conversation, including marketing channels, design essentials, multichannel selling, and, yes, the importance of the brand.

The entire audio of our discussion is embedded below. The transcript is edited for clarity and length.

Eric Bandholz: Tell us your story.

Joe Anhalt: I ran growth and marketing for six years at Koio, a direct-to-consumer luxury footwear business. I’ve recently left the company and have been doing freelance growth-marketing consulting for smaller DTC companies, from $3 million in annual revenue to $50 million.

It’s been fun being on the other side. I’ve only worked in-house at brands throughout my career.

I started as a copywriter, studied advertising, and minored in film in school. I’ve always gravitated towards the arts, specifically the visual arts, whether it was still photography or video. I loved it, and I still do. But as a copywriter at an early-stage tech startup, I evolved into search engine optimization, email marketing, social ads, and content marketing. That morphed into a generalist growth marketing hacker.

Bandholz: How do entrepreneurs manage the design aspects of their business?

Anhalt: First, founders have to set expectations. They must lose their ego and admit they’re not creative or design experts. Suppose you have a finance or consulting background and are trying to build a brand. In that case, you should educate yourself and experiment. There is a level of talent with creatives and art, but a lot of that you can learn. You can learn taste, style, aesthetics, and simple things like composition, the rule of thirds, coloring, storytelling, and depth of field, all of which you can learn in a cinematography or photography class.

You can start going to museums and learn about the history of art. I’m blessed to live in New York City. I can go to the Met or the Whitney. Every city has beautiful art. You must keep learning to succeed and acknowledge that you’re behind the design eight ball, but you can learn and tackle it like any other school topic or business challenge.

I encourage people who are less skilled in creative or art direction to start educating themselves. The beautiful thing about art and design is that it surrounds us and hits us in the face. A beautiful landscape can inspire you.

Bandholz: Many businesses are trying to save money. How can they produce quality photos or videos affordably?

Anhalt: The iPhone is a good investment if you’re shooting content and want it to be high quality. Lighting is super important. Never shoot midday. The shadows and the light are way too harsh. Location matters. Location, much like real estate, helps improve production value. For example, someone in Austin, Texas, can drive two or three hours west to a remote landscape. It’s similar to Palm Springs or Joshua Tree, where many luxury brands shoot campaigns.

Going to obscure locations and using the natural surroundings and practical effects is a great way to elevate the production value. We were fortunate at Koio because we live in New York City. If you shoot in Tribeca, you slap a logo on the image, and suddenly it becomes luxury. With the iPhone, if you have great lighting, a good wardrobe, and an excellent location, you’ll get 90% of the way there without spending $20,000.

Bandholz: A lot of ecommerce brands struggled in 2023. What marketing channels offer the most opportunity in 2024?

Anhalt: The market is sifting out the winners and losers. There are still many winners. 2024 is about profitability, not growth at all costs.

Facebook and Google ads remain the top channels for growth. There’s a lot of optimism for TikTok, but success there depends on the product category. TikTok could be a home run if you’re a beauty product and your average order value is less than $50. However, higher AOVs have to get creative with channel allocation.

I’m pushing my team to think about visual channels, such as YouTube and television. Those are some of the best places to tell a story. Facebook can drive a ton of data, traffic, and conversions, but I question long-term brand building with Facebook alone.

If you aspire to be a household brand such as Nike or Apple, at some point you’ve got to develop a multichannel approach with retail, wholesale, and collaborations. DTC is a good strategy as a launch, you’ve got to make some bets to be a big player. Give retail a shot. It’s one of the best, if not the best, places to tell your story and your point of view as a brand. You can bring shoppers into your world.

Think about Apple. They’ve built these beautiful retail stores in amazing locations with amazing architecture. Walk in there, and you enter their world.

Brand-building is like world-building.

Bandholz: Where can people hire you, support you, follow you?

Anhalt: My website is AnhaltAdvertising.com. I’m @joefromnormal on Twitter and Instagram. You can reach me on LinkedIn, as well.

iOS 17 Will Impact Podcast Ad Metrics

A change to the way Apple’s iOS operating system manages automatic podcast downloads may impact a key performance indicator for advertisers.

For years, Apple Podcasts automatically paused episode downloads when a follower’s device storage was full or when she hadn’t played any of the last five episodes for more than 15 days. Then, when the follower (i.e., subscriber) resumed, Apple would download all unplayed episodes.

But no more. In an October 2023 notice to podcast creators, Apple stated iOS 17 would not download unplayed episodes automatically once a follower removed a pause.

Screenshot of Apple's blog post announging the iOS 17 download change.Screenshot of Apple's blog post announging the iOS 17 download change.

Apple announced a change in how it would automatically download podcast episodes.

Storage and Reality

The update has at least two advantages over Apple’s previous practice of downloading all episodes.

First, the new iOS 17 automatic download procedure preserves device storage. Episodes won’t automatically download if a follower has not played any of the last five episodes for 15 days.

Second, download counts will more closely reflect listens, improving the value of a “download” as a marketing metric.

Advertising

This iOS 17 update may also impact how podcast advertisers measure performance.

For many advertisers, the number of times an episode is downloaded indicates how many people listened and therefore the campaign’s reach.

What’s more, downloads are among the easiest podcast metrics to track and are frequently quoted along with others that include:

  • Subscriber counts,
  • Subscriber growth,
  • Rankings,
  • Reviews.

For businesses running brand or awareness campaigns, downloads are a key metric. Thus, if the goal is to get impressions — actual listeners — then the primary KPI just got better on the Apple platform.

On the other hand, the download metric is less meaningful for performance advertisers — those looking for specific outcomes, such as signups or sales. Even with iOS 17, some (or even many) downloaded episodes are not listened to. Say a podcast is published twice weekly. A follower would need to listen to just one of them in the previous two weeks for all to be downloaded.

Better Metrics

Certainly downloads will continue to be the primary podcast metric. But performance advertisers are likely better with alternative tracking methods.

Here are a few examples.

Promotional codes. Include a promotional code in the podcast advertisement. An ecommerce shop selling high-tech gadgets could include in its ad the promotional code “FUTURE20” for a 20% discount. Customers who use that code signal to the merchant it came from the podcast.

Vanity URL. Somewhat less effective for tracking performance is a vanity URL. Imagine you operate an eco-friendly home products brand. You advertise on an eco-focused podcast and include a unique URL, such as yourstore.com/eco, in the ad message. You might even offer unique content at that URL. Visitors to the URL presumably came only from the podcast.

Website traffic or sales. A business advertising in relatively few channels could likely use analytics data to identify traffic or sales from a podcast ad, especially if it is a unique offer, such as a specific product or service.

Surveys. A business might also implement post-purchase surveys, asking customers how they heard about the product or the brand. This is typically less accurate than a promotional code or vanity URL but helpful nonetheless.

Podcast Ads

An effective podcast ad before iOS 17 will remain that way afterward, regardless of the download counts. What has changed is using “podcast download” as a metric.

10 Outstanding Marketing Campaigns from 2023

Reviewing successful digital marketing campaigns can generate ideas and strategies for your own brand.

Here is a list of outstanding marketing campaigns from established companies in 2023. The campaigns feature generative AI, celebrity spots, unusual partnerships, retrospectives, looks to the future, new audiences, mission-led content, physical pop-ups, and user-generated content.

McDonald’s: Grimace’s Birthday

Screenshot of video for Grimace's birthdayScreenshot of video for Grimace's birthday

McDonald’s: Grimace’s Birthday

In the summer, McDonald’s ran a campaign to celebrate Grimace’s birthday. Customers could order a Grimace Birthday Meal featuring a limited-edition purple shake. McDonald’s also launched an exclusive video game and Grimace-inspired merch, and fans could visit McDonald’s Instagram story and share a picture of their favorite birthday memory via the “add yours” sticker. For every photo shared, McDonald’s donated $5 (up to $200,000) to Ronald McDonald House Charities.

In response, campaign follower Austin Frazier created a simple 10-second video on TikTok of him trying the shake, then a cut to him lying on the ground with the purple shake all around his mouth. Then Gen-Z took over, posting a viral assortment of Grimace shake horror scenes. According to Guillaume Huin, McDonald’s head of social media marketing, the campaign and resulting user-generated content created billions in reach, millions in engagements and mentions, a top trend for at least eight days on X, and the top three hashtags on TikTok. To answer all the questions from campaign followers, Huin posted an insider’s view from the social media team of what happened.

Dunkin’ with Ben Affleck

Throughout 2023, Dunkin’ created a series of comedy spots with Ben Affleck and his production company, Artists Equity. In the spots, Affleck celebrates the Massachusetts-based brand and his connection with the area. The spots are a reminder of the power of the simple, funny video on social media with young audiences.

The campaign also highlights Dunkin’s ability to capitalize on an opportunity, as the origin for the series likely stemmed from a Saturday Night Live parody of a Dunkin’ commercial starring Casey Affleck as an actual Boston customer.

Heineken’s ‘Not All Nights Out are Out’

Heineken launched this year the “Not All Nights Out are Out” marketing campaign, its first targeted at the gaming culture. Celebrating online entertainment and gaming socialization, its main video spot, “Just Another Night Out,” tells the story of four individuals navigating end-of-day obstacles to a fun social night of multi-player gaming and their shared digital space.

In another installment, Heineken unveiled “TH3 G4M1NG FR1DG3,” a custom-made PC designed to cool both the hardware and bottles of Heineken inside so gamers can enjoy a cold beer while keeping the PC performance high. While it isn’t actually for sale, the fridge-PC hybrid highlights Heineken’s perspective on the importance of socialization within the gamer culture, connecting gamers with the brand.

Coca-Cola’s ‘Create Real Magic’

This year, Coca-Cola joined the generative AI discussion when it invited digital creative pros to generate original artwork with iconic assets from the Coca‑Cola archives. Built exclusively for Coca‑Cola by OpenAI and Bain & Company, Create Real Magic leverages GPT-4, which produces human-like text from search engine queries, and DALL-E, which produces images based on text.

Four AI artists kickstarted the crowdsourcing campaign by creating custom art using the platform and Coca‑Cola assets. Artists could submit their work to be featured on Coke’s digital billboards in New York’s Time Square and London’s Piccadilly Circus. A group of 30 creators were selected to travel to the company’s global headquarters in Atlanta for the “Real Magic Creative Academy,” a three-day workshop curated by Coke’s Global Design and Creative teams in partnership with OpenAI.

Pepsi: 125 Years

On August 28, Pepsi kicked off 125 days of promotions leading into New Year’s Eve to celebrate the 125 years of the brand’s founding. Fans received free Pepsi products for texting “PEPSI125.” The campaign includes nostalgic marketing spots from the past, such as the Pepsi Challenge, and a look to the future with the unveiling of its new logo.

Pepsi deployed traditional spots, social media content, SMS promotions, and an experiential component. In October, the brand opened The Pepsi 125 Diner in New York City, which served a hybrid Pepsi-milk beverage called Pilk and a soda-infused condiment called Colachup.

Patagonia’s ‘What’s Next?’

For its 50th anniversary, Patagonia ran the “What’s Next?” campaign, using the occasion to look forward to life on Earth and prioritize purpose over profit to protect the planet’s ecosystem. The campaign also featured a montage of moments from the brand’s mission-led history.

Heinz + Absolut: Tomato Vodka Pasta

Photo of pasta in front of a Heinz catchup bottlePhoto of pasta in front of a Heinz catchup bottle

Heinz + Absolut

In one of the most unexpected partnerships of 2023, Heinz and Absolut Vodka launched a limited-release Heinz + Absolut Tomato Vodka Pasta sauce. The campaign celebrated the two iconic brands combining to create a much-loved pasta sauce.

The campaign is an example of how brands can join a social media discussion. The recent attention on pasta and vodka began in 2020 when influencer Gigi Hadid shared her recipe for the sauce, which went viral. The reaction created an organic opportunity for the Heinz-Absolut collaboration.

Barbie’s Selfie Generator

Screenshot of the Barbieselfie.ai web pageScreenshot of the Barbieselfie.ai web page

Barbieselfie.ai

Ahead of the release of the Barbie movie, Warner Bros. partnered with PhotoRoom, an AI photo-editing app, to create the official filter that allowed fans to turn themselves into Barbie characters.

According to PhotoRoom, the interactive tool Barbieselfie.ai, used over 13 million times, took less than an hour to implement and provided fans with an instant, sharable Barbie-aesthetic image. Fans, influencers, and celebrities such as Rihanna and Pedro Pascal participated in the event.

Dove: #FreeThePits

Screenshots of smartphone images of three females' arm pitsScreenshots of smartphone images of three females' arm pits

Dove: #FreeThePits

In 2004, Dove established the Self Esteem Project to ensure the next generation grows up with a positive relationship with their appearance. The company also created the Dove Real Beauty Pledge, vowing to portray women honestly and respectfully as they are in real life.

This year, Dove continued its mission to build a positive body image by launching a #FreeThePits campaign, a series of initiatives encouraging women to reject underarm stereotypes and embrace their pits in all forms. Dove ran ads on New York City’s subway lines and then ran a Dove “Pit Stop” pop-up shop during fashion week to celebrate underarms and give away Pit Kits containing Dove deodorant, free MetroCards, and other items to help women feel confident.

Apple’s ‘Shot on iPhone’

Apple’s “Shot on iPhone” campaign began in 2015 to highlight the upgraded 8-megapixel camera on the iPhone 6. Photos from 77 users across 25 countries and 73 cities highlighted the camera’s capabilities and users’ diverse experiences with the iPhone.

In 2023, to showcase the capabilities of the new iPhone 15 Pro, the Apple release event was shot on that iPhone and edited with a Mac. This behind-the-scenes video shows the director, colorist, and editor sharing their production experiences with the iPhone. More importantly, it inspires users to produce their own videos and share their vision.