Web Marketing Checklist: 42 Tactics for Traffic and Sales

Businesses looking for more traffic and sales turn to marketing. This checklist of potent marketing tactics is a starting point for success.

Search Engine Optimization

Search engine optimization communicates a page’s purpose and relevance to Google and others to help align user queries with results.

Technical SEO is a critical subset that addresses a website’s structure so that search engine bots can efficiently crawl and index its pages. Unlike other strategies that concentrate on content and link building, technical SEO involves behind-the-scenes work.

1. Improve Core Web Vitals

Google launched Core Web Vitals (CWVs) in 2020 to help developers and website owners understand how it thinks about user experience. CWVs are evolving standards for page speed, interactivity, and visual stability. Until March 2024, the CWVs included three metrics:

  • Largest Contentful Paint to measure loading performance,
  • First Input Delay to measure interactivity,
  • And Cumulative Layout Shift to measure visual stability.

Google announced last year that it would replace First Input Delay with Interaction to Next Paint in March 2024. Google Search Console reports CWVs, and site owners should use them as the gold standard for website performance. CWVs directly impact how Google ranks websites.

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Illustration of three components of Core Web VitalsIllustration of three components of Core Web Vitals

Core Web Vitals helps developers and owners understand how Google thinks about user experience.

2. Focus on mobile

Smartphones are the dominant internet device worldwide. Hence in 2015, Google released a “mobile-friendly” update to show in search results more web pages that look and function well on mobile devices. A year later, in 2016, Google started crawling and indexing mobile-first.

A website should meet or exceed Google’s CWVs thresholds on a mobile device. Doing so will clear a significant ranking hurdle.

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3. Include structured data markup

Structured data helps search engines understand and classify a web page. It also assists with voice and AI-generated search. Structured data markup can take three forms: JSN-LD, RDFa, and microdata. Schema.org is a helpful resource.

Structured data markup on an ecommerce product page can identify the item’s price, image, availability, shipping options, and return information, enabling Google and other search engines to provide relatively better and more visual results.

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4. Build a robots.txt file

Here is a tip for websites with thousands of pages: Use a robots.txt file to manage the crawl budget. Google and other search engines balance indexing web pages quickly without overwhelming their (the search engines’) servers. “Crawl budget” describes the number of pages Googlebot will access on a site in a given time frame.

The robots.txt file tells the search bot which pages it should focus on. Thus, you can help the bot avoid duplicate content, resources like files or images, and similar issues. There is no guarantee the bot will crawl only what you want, but it can help.

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5. Publish a sitemap

Every website, large and small, should have a sitemap.

Sitemaps provide search engines with a list of all indexable pages, making it easier to find and crawl and likely speed up indexing. An owner can publish sitemaps specifically for pages, images, videos, and even news in some cases.

Most content management systems or related extensions will automatically generate well-formed sitemaps, but they must still be submitted to search engines. With Google, this is done in the Search Console.

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Illustration of a sitemap conceptIllustration of a sitemap concept

Sitemaps provide search engines with a list of all indexable pages.

6. Confirm indexing

Google Search Console is not just for Core Web Vitals and sitemaps. It’s an excellent tool for confirming a site’s pages are indexed. Common problems preventing indexing include:

  • Server errors (5xx).
  • Redirect errors.
  • Improper blocking in robots.txt.
  • Not found (404) errors, meaning Googlebot couldn’t find a page.
  • “Soft 404” wherein Google interprets the page as a 404 even though it doesn’t return a 404 status code.
  • General crawl anomalies where Googlebot encountered unspecified errors.

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7. Replace or update broken links

Broken links on a website provide a poor user experience and can negatively impact a site’s organic search rankings. Regular website audits can find and fix or replace broken links, ensuring both search engines and users can access content without issues. Search Console can help, as can specialized broken link checkers in Ahrefs, Semrush, and others.

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8. Remove or resurrect zombie pages

In the SEO context, “zombies” refer to web pages that exist on a site but add little to no value. Zombie pages might be outdated, have duplicate content, or no longer align with the site’s goals. The pages can negatively impact SEO by diluting the site’s authority and wasting crawl budget — especially for sites with thousands of pages.

Identifying and dealing with these pages — either updating or removing them — is crucial for maintaining a healthy, SEO-friendly website.

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9. Use HTTPS

Search engines prefer secure websites and may rank a secure site above a non-secure one when all other ranking factors are equal. The reason is simple. Search engines want to protect users.

“HTTPS helps prevent intruders from tampering with the communications between your websites and users’ browsers. Intruders include intentionally malicious attackers and legitimate but intrusive companies, such as ISPs or hotels that inject ads into pages,” wrote Kayce Basques of Google’s Chrome Dev Team.

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Illustration of the letters h-t-t-p-sIllustration of the letters h-t-t-p-s

HTTPS helps prevent tampering with the communications between websites and users’ browsers.

10. Produce clean, accessible URLs

Your site’s URLs should be keyword-rich, unique, and brief. The path should also be easy for a person to read, accessible to users with disabilities, and free of clutter. A URL consists of three parts: the domain, the sub-domain, and the slug.

https://subdomain.domain.tld/slug

The domain is the name of the site. It can be helpful to have a keyword in the domain name. The subdomain is still part of your site, but Google and other search engines may treat a subdomain as a separate entity when considering site authority. So be careful how you use subdomains.

The slug is the part of the URL that describes the particular page in view. It may include the year, category, or similar, but it should also describe the specific page in view. The slug for this article, for example, is checklist.

Separate words in the slug with hyphens, remove articles and propositions such as “the” and “of,” and avoid using a keyword more than once. Google hates keyword stuffing.

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11. Optimize images

Optimizing images offers at least three benefits for technical SEO.

  • Site speed. Optimize for performance.
  • Context. Include keywords in alt tags and captions to assist search bots in understanding the image.
  • Links. Users search for images related to a topic. Linking the company’s website drives traffic.

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Link Building Strategies

Search engines such as Google treat inbound links as a measure of authority. Links are important for top rankings, but obtaining links can be a lot of work.

12. Ask colleagues for a link

Recently, a family member self-published a book on Amazon. She shared the link with everyone in the family. I bought the book, becoming her first customer. Marketers can do the same thing with links. New online shops can ask suppliers, top customers, and agencies to mention the business in a blog post or article and link to the site. Just be sure that the friend you ask has a clean and respected domain.

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13. Help out a reporter

Help a Reporter Out (HARO) connects journalists with sources for their stories. By responding to journalists’ queries, individuals and companies can get their names and expertise featured in articles and publications.

This exposure often includes a backlink to the source’s website. It’s a good way to get quality, authoritative backlinks from reputable news sites or industry blogs. These links can significantly boost a site’s visibility and search engine rankings.

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Screenshot of HARO web page on CisionScreenshot of HARO web page on Cision

Cision-owned HARO connects journalists with sources for their stories.

14. Create broken link alternatives

A broken link points to a page that is no longer available. Sites should avoid them. Use tools such as the W3C’s Link Checker, Dead Link Checker, PowerMapper’s SortSite, Ahrefs, or Semrush to create a list of sites with broken links. Next, create content that genuinely replaces the no-longer-available content. Then contact each publisher. Point out the broken link and ask her to consider your new and fresh content as a replacement.

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15. Help out a blogger

Blogging and email newsletter writing are experiencing a renaissance thanks to growth in the creator economy. And every one of those creators needs something to write about. As a link-building strategy, identify top bloggers and newsletter creators in your company’s industry. Reach out to them, offering resources and topic ideas.

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16. Unlinked mentions

Positive mentions of your business on other websites or social media raise visibility and otherwise send shoppers your way. Those mentions can also be an SEO link-building opportunity. Try to find unlinked mentions using a search engine or a monitoring service such as Mention, Ahrefs Alert, or Awario. Then contact the site owner with those mentions, thank him, and ask for a link.

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17. Link from sites you control or influence

This is a longstanding and still effective technique. In a video (below) describing how to get the first few links for a site, Rand Fishkin — founder of Moz, SparkToro, and SnackBar Studios — explains how to search Google for the name of your business or the name of its founders to identify sites you might influence, to obtain a direct link.

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18. Guest blogging

Guest blogging benefits both the contributor and the host site. It’s one of the most challenging yet rewarding ways to build inbound links. Guest bloggers identify industry-related websites and then contact the owner, pitch the article, and earn a link. It sounds straightforward; just expect to receive a “no” 50 times for one “yes.”

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Content Marketing

Content marketing is the act of creating or curating content and then publishing or broadcasting it. Content drives SEO, social media posts, and email newsletters.

19. Put the keyword in the page title

For each page on your site, write a descriptive, accurate, and engaging title that includes the primary keyword phrase for which the content should rank. Think of the title tag as an advertising headline. It will help your page rank in search engines and encourage humans to investigate.

“The title tag is typically the most weighted on-page element, so it’s important that you optimize it correctly,” said SEO practitioner Greg Gifford in a lecture from Semrush’s Academy’s SEO Fundamentals Course. “Remember, this will be the blue link on the search result page.”

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20. Lead with the keyword phrase

Position your keywords early in titles, headings, and the first few sentences. It helps readers and search engines identify the topic.

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21. Build topic clusters

Content topic clusters begin with a comprehensive “pillar” page linked to detailed “cluster” pages addressing specific aspects. This structure communicates to search engines the depth and breadth of a site’s content on particular subjects. Plus, topic clusters distribute link equity from the pillar to the cluster pages. This tactic has been around for years and is still one of the best ways to encourage organic website traffic.

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22. Use the help-hub-hero tactic

Help-hub-hero content provides answers and solutions to a target audience’s questions and challenges. It also establishes expertise and trust in the merchant publishing it.

  • Help content is typically detailed and instructional, such as guides, FAQs, tutorials, and explainer articles or videos. For example, craft retailer Michael’s has published over 600 classes on its YouTube channel and website, helping customers and prospects learn a skill or complete a project.
  • Hub (or “hygiene”) content keeps your audience coming back. It consists of recurring material such as blog posts, videos, podcasts, and email newsletters that align with your audience’s interests. It acts as a hub — thus the name — for your community, fostering engagement by providing value.
  • Hero content is the blockbuster that captures wide attention and showcases your brand. It’s ambitious, often longer than help or hub content, and aims to impact a broad audience. Hero content includes viral videos, extensive guides, groundbreaking research, or information that stands out for its creativity, quality, and ability to engage and drive immediate attention to your site.

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23. Delve into definitions

There are at least two ways to incorporate definitions into a content marketing strategy. The first is “what is” articles such as dictionaries or glossaries — competing for a top spot on search result pages for a target term and also optimizing for voice or generative AI. For example, an online store selling outdoor adventure gear could publish a glossary of “Adventure Racing Jargon” with definitions for “TA” (transition area), “bikewhacking,” and “dotwatcher.”

A second way is to include a definition at the top of an article. An online guitar boutique with an article teaching “Travis picking” could start it with a definition, such as “Named after musician Merle Travis. Travis picking is a fingerpicking technique for the guitar that features alternating bass notes struck with the thumb while playing treble notes using any of the other fingers.”

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24. Include FAQ sections

Done well, content builds trust, explains complex products or topics succinctly, and earns prominent search engine rankings. A section for frequently asked questions on your site or product detail pages can accomplish all these.

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25. Produce a podcast

Podcasts can be a highly effective promotional tool, an opportunity to engage with customers and prospects. The audio (or video) format allows for deep storytelling, putting a voice (or face) to your business while directing listeners (or viewers) to your site.

A podcast can also be a source for more content, such as a show-notes article, social media posts, or a newsletter. And podcasts breed inbound links, especially from guest interviewees.

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Photo of a male in a podcast setupPhoto of a male in a podcast setup

Podcasts are an opportunity to engage with customers and prospects.

26. Construct calculators

Businesses have long used calculators for content marketing and conversions. For example, marketing guru Ryan Pearson noted, “One particularly effective type of interactive marketing content is the calculator. Calculators allow users to estimate their potential savings, returns on investment, or other financial metrics. This type of content can be extremely valuable to users, especially those making important financial decisions.”

Retail, B2B, and direct-to-consumer companies use calculators. For example, Lowes.com contains a mulch and soil calculator that estimates the required material for a gardening project.

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27. Create a newsletter

Editorial newsletters are the new blogs. For example, Brian Dean of Backlinko noted in March 2024 that Substack — a newsletter platform with social-media-like features — was home to more than 17,000 editorial email newsletters. Newsletters combine content marketing with email, one of the most powerful marketing mediums.

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28. Promote on social media

Promotion is an essential aspect of content marketing. An effective strategy is repurposing long-form articles or podcast episodes into smaller social updates. For example, a listicle or video podcast containing 10 ways to prepare for a marathon can morph into 10 social posts or even 10 short-form videos on TikTok, Reels, and the like.

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Email Marketing

Email marketing is direct communication with customers or prospects. Marketing via email encourages recipients to visit a site for information, purchases, or special deals.

Email performance is easily tracked with open rates, click-through rates, and conversions, providing valuable insights into customer behavior and preferences.

Email marketing drives website traffic and fosters loyalty, making it indispensable for digital marketing.

29. Ask for subscribers

“If you want to get subscribers to your email [list], you’ll need to work hard at it. Include a subscription form on every page of your website. Promote signups through free whitepapers, ebooks, or other products,” wrote Dr. Ralph Wilson, the founder of Web Marketing Today and the original author of this checklist.

Always use a double opt-in signup wherein subscribers first initiate the action on your site and then confirm it via a subsequent email. Double opt-ins reduce spam and help with deliverability.

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Photo a a person holding a smartphonePhoto a a person holding a smartphone

Encourage new email subscribers on every page of a website.

30. Develop a welcome series

An email welcome series contains at least three messages triggered when someone subscribes to your list. The first message should deploy moments after the subscriber completes the double opt-in registration, confirming her status and what to expect.

About two days later, send another message encouraging her to engage with your business. It could be an invitation to connect on social media, discover content on your blog, or shop on your site. Finally, send a special offer if the new subscriber does not purchase in the first week, perhaps offering free shipping or a discount.

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31. Create a post-purchase series

There are several potential email messages to send a customer after a purchase. The goal is to communicate about the order, encourage feedback, and earn additional orders. These messages typically include:

  • An order confirmation thanking the customer and listing the purchased items. This message should include links to customer service personnel and methods to contact your business.
  • A shipping notice when the order leaves your warehouse. Remember the tracking information.
  • A delivery confirmation with an invitation to a Net Promoter survey.
  • A few days after delivery, send an email requesting a product review and social media post.
  • A week later, send a personalized product recommendation, inviting the customer back.

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32. Be a good sender

In 2024, Google and Yahoo enacted new email-sending policies to reduce the volume of unwanted email messages.

“We firmly believe that users worldwide deserve a more secure email environment, with fewer unwanted messages for an improved overall experience,” said Neil Kumaran, a Gmail group product manager, in a published statement.

To meet these policy requirements, marketers should:

  • Authenticate email messages using the Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting, and Conformance (DMARC) protocols.
  • Make it easy to unsubscribe. Senders who deploy 5,000 emails in one day to Gmail or Yahoo Mail must offer a one-click unsubscribe link.
  • Send emails folks want. Email senders must keep spam rates reported in Google Postmaster Tools below 0.3%.

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33. Segment recipients

Not everyone on your list is the same. Segmenting your email list may seem obvious, but many businesses still err by sending the same message to every subscriber. Contributor Andrew Aversa revealed his secrets of email segmentation, such as focusing on top customers, lapsed customers, and customers’ preferences.

Email segmentation is not new. What is new is the amount of available data.

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Illustration of different consumer personasIllustration of different consumer personas

Not everyone on an email list is the same.

34. Use BIMI

Brand Indicators for Message Identification is an email specification that allows businesses to display a logo in line with an email message’s subject or sending address in the inbox of clients such as Gmail, Apple Mail, Yahoo Mail, and more.

A July 2021 report from Entrust (a payment security provider) and Red Shift (a data connectivity firm) stated that adding BIMI could boost email open rates by 21%; increase brand recall by 18%; and raise average purchase likelihood by an incredible 34%. Even a 3% increase would prompt most marketers to set up BIMI immediately.

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Advertising

Advertisements connect businesses with potential customers. Facebook, for example, does its best to connect advertisers’ products or services with interested users.

Advertising is often measured in return on advertising spend.

35. Buy search engine ads

Advertising on Google and other search engines is one of the easiest ways to promote a website. Pay-per-click or pay-per-impression ads are available via Google’s self-service platform, can be set up in moments, and are relatively easy to optimize.

Search ads can drive ecommerce sales, encourage newsletter subscriptions, and promote content. They are the Swiss Army knife of modern advertising. Google’s Smart Shopping campaigns simplify advertising for small and mid-sized businesses. Finally, you can run many campaigns with search ads, so it is a good idea to have a plan for organizing them.

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36. Advertise on social platforms

Facebook, Instagram, X, TikTok, and Snapchat all offer quick, customizable advertising campaign setups that can boost website traffic. Social media ads are more than visibility. They’re conversion machines for generating sales, driving traffic, or increasing signups — a marketer’s secret weapon.

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37. Leverage retargeting ads

Retargeting ads operate like digital boomerangs, gently reminding visitors who didn’t purchase to return for further shopping.

These ads rely on the familiarity principle, capitalizing on the previous interest to nudge potential customers closer to conversion. Google, Facebook, and many more search and social channels offer retargeting. Retargeting ads are quick to launch and typically include granular control over whom you target and how. The Loves Data channel on YouTube contains a helpful tutorial (below) on setting up retargeting ads.

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38. Invest in podcast sponsorships

Podcast hosts have a strong influence on their listeners. Folks hear or see a podcaster and develop trust with that person. This connection makes podcasts an opportunity for ecommerce brands. Podcast advertising can drive top-of-the-funnel awareness. AG1 (formerly Athletic Greens) is an example advertiser, a direct-to-consumer merchant promoting its product on dozens of podcasts.

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39. Advertise in email newsletters

Third-party tracking cookies will soon disappear. That might be good for privacy advocates, but many advertisers will have less visibility into performance and attribution. Email newsletters are, in a sense, cookie-proof. Advertisers have two options. First, they can insert newsletter ads programmatically, targeting individual subscribers similar to search and social media ads. LiveIntent and Paved are examples of programmatic ad providers.

Second, advertisers can target email subscribers contextually. The ads often include a direct endorsement from the newsletter creator.

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40. Advertise on YouTube

YouTube ads can connect your business with a massive audience of potential customers. The video format is powerful for communicating the value of products and services. Create a YouTube channel for your video ads. Define campaigns that make sense for YouTube, create your video ad, define your target audience using YouTube’s extensive demographics, and run your campaign.

Then monitor the campaign and optimize it for conversions.

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Google Ads' web page promoting YouTube adsGoogle Ads' web page promoting YouTube ads

YouTube ads can connect a business with a massive audience of potential customers.

41. Create an affiliate marketing program

Affiliate marketing connects businesses with independent marketers willing to invest time and money to sell the company’s products. As with other forms of performance advertising, companies pay when affiliates deliver a specified customer action — typically a purchase. This pay-for-what-you-get approach makes affiliate marketing cost-effective.

Setting up an affiliate program takes some work but can be very effective. Affiliate marketing networks (ShareASale, CJ Affiliate, many more) can help. However, you must still define campaigns, set the payment (commission) per action, monitor how affiliates promote your business, measure campaign effectiveness, and optimize conversions, sales, and profits.

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42. Promote via shared direct mail

Valpack is a leading U.S. shared mail provider. Each month, it sends an envelope full of coupons to millions of qualified homes. Frequent shared mail advertisers include Best Buy, Target, Old Navy, Macy’s, Lowe’s, and Sam’s Club.

Create a coupon code for your direct-mail flyer. Then, measure the number of coupon codes redeemed. Update the coupon, and test again next month. Broad offers tend to work better than narrow ones. Some brick-and-click retailers have reportedly earned more than $20 in sales for every $1 invested in shared mail promotions.

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This Checklist’s Lineage

Internet marketing pioneer Dr. Ralph F. Wilson wrote the original Web Marketing Checklist for Web Marketing Today, his popular online magazine published from 1995 to 2016.

Wilson sought to help businesses succeed online. Many companies benefited from his work. In 2012, Practical Ecommerce acquired Web Marketing Today and in 2016 merged its content into this site.

Second-party Data Could Unlock Ad Targeting

Digital advertising networks searching for new ways to target individuals across websites and devices could turn to second-party data sharing.

Internet cookies come in two flavors. First-party cookies store session data and facilitate website personalization by “remembering” a visitor and her preferences. For example, these cookies keep users logged into a website over distinct visits.

Third-party cookies track individuals across websites and have powered performance marketing for years. These tiny bits of code lead to relevant ad targeting and, for many businesses, superior returns on advertising spend.

Such tracking cookies, however, justifiably raise privacy concerns. Hence many observators, regulators, and companies have collaborated to remove most third-party cookies this year. This includes leading web browsers such as Google Chrome, Apple Safari, Mozilla Firefox, Opera, Brave, and Arc.

Despite the privacy enhancements, eliminating tracking cookies is not entirely positive. Visitors will see many offers for products and services they are not interested in, while advertisers — including ecommerce merchants — will spend more on ads to generate the same revenue.

A solution could be second-party data sharing, adopted already by many display networks.

Let’s explore three implementation techniques.

Programmatic Email Advertising

Programmatic email ads use hashed email addresses to identify specific people and show them relevant ads — without cookies.

The example below uses one of these ads for TactiStaff, a military-style walking stick.

Screenshot of an ad in an email newsletter for a military style walking stick.Screenshot of an ad in an email newsletter for a military style walking stick.

Programmatic email advertising already works without cookies.

The ad appeared in a daily email newsletter that offers sugar-free dessert recipes. That might not seem like a good place for a walking stick ad, but the ad was not aimed at the context. It targeted the subscriber.

The ad uses a simple HTML structure within the email: an anchor tag wrapped around an image tag.

Both the link and the image path include a hashed version of the subscriber’s email address as a parameter, making the process privacy-compliant.

When it tries to load the image, AOL mail, for example, calls the ad server, which includes that hashed email address. The ad server matches the hash to a known identity graph and produces a relevant, targeted ad.

This targeting works because the newsletter publisher shares its first-party data — the hashed email address — with the ad platform.

Informed Web Ads

Continuing with the recipe newsletter, assume this same publisher also shares data via the links to its own content.

The publisher appended each link with the subscriber’s hashed email address or similar identifier. If she clicked to read a sugar-free brownie recipe, that subscriber’s information would be passed to JavaScript on the website responsible for showing targeted ads.

The script would send the hashed email address to the ad server. The ad server would compare that hash to its database and deliver a targeted ad without a tracking cookie.

This data-sharing technique is a current and popular practice.

Active Logins

Another cookieless technique, less popular, for sustaining ad performance involves active logins.

The process requires three and sometimes four parties collaborating to deliver targeted ads: a publisher, an ad network, a community software provider, and an email service provider.

The individual shown an ad must have signed up with the publisher’s community. The parties share hashed email addresses or similar unique identifiers. This can be complex, but it functions as follows:

  • An email service provider appends an email hash or other identifier to every link in every message its customers send — likely billions of emails.
  • When he clicks a link and lands on a publisher’s website with the community software loaded, a subscriber is automatically logged in to the community based on the identifier.
  • Once the subscriber logs in, the publisher shares first-party data with the ad server and generates a relevant, targeted ad.

Impact on Ads

Programmatic email advertising, informed web ads, and active logins are examples of advertising networks sustaining ad relevance and performance when cookies disappear. Advertisers using leading demand-side platforms may currently benefit from these approaches without knowing it.

Thus eliminating third-party cookies will disrupt advertising, but targeting is far from done.

Directness Wins in Advertising

Andrew Faris once managed huge Meta ad budgets while CEO of ecommerce brands. He still manages huge budgets, but now at his agency on behalf of clients. I asked him for pointers on advertising bread-and-butter commodity-type products.

“Directness is the answer,” he told me. “The more tightly you communicate your product and what it does, the better.”

This is Faris’s third appearance on the podcast. In 2022 we discussed his career transition, having left the CEO role. Last year we addressed his new agency and its focus on Meta Ads management. This interview continues with Meta advertising — testing, tactics, creative, and more.

The entire audio of our conversation is embedded below. The transcript is edited for clarity and length.

Eric Bandholz: Give our listeners a recap of what you do.

Andrew Faris: I run a boutique marketing agency called AJF Growth. It’s me, a couple of folks in the U.S., and a few in the Philippines. We work together to grow ecommerce brands, primarily using Meta Ads. I offer strategic guidance to a small list of clients.

My “Andrew Faris Podcast” addresses what I’m seeing and learning. That includes the stuff I’ve experienced as a media buyer on the brand side. I started in ecommerce about 10 years ago.

Bandholz: Let’s talk about the episode I did on your podcast a few weeks ago.

Faris: You came to me with the idea of a series of episodes of brands willing to discuss their business, the wins and losses, with a high level of transparency, similar to your discussions about Beardbrand. You told me that Beardbrand was buying more Meta Ads. I didn’t have space for another client, but I suggested we do a coaching call to work through your ad account. I would provide my honest take if you share honest information. We’ll record it and broadcast it to my podcast listeners. It was the second “Opening the Books” episode I’ve done. I’m trying to do more.

Bandholz: We started with some media buying rules.

Faris: I use a volleyball analogy to describe advertising. Media buying is the setter, and creative is the hitter — the spike. The set matters a lot. Putting the ball in the right place will make the hitter’s job much easier. You need both, but creative scores the point.

Many brands set their Meta Ads poorly. They’re mainly launching creative tests, putting tons of money behind them, and then trying to pick the winners and scale from there.

That sounds intuitive, except for two things. The first is that brands consistently underestimate the cost of those tests. Testing the creative is probably the single biggest ad cost in many direct-to-consumer businesses.

Second, humans are terrible at objectively analyzing data. This applies to me as well. I have 10 years of experience running Meta Ads for brands. I’ve done it across every category, yet I am horrible at analyzing a dataset, picking the winner, and scaling it. The beautiful thing is that Meta Ads will do this for us via its machine learning.

Bandholz: What ads work?

Faris: Meta suppresses your losers and scales the winners. It eliminates having to test ads. That means running lots of unique ads as long as the production cost is low. The first thing I do for any Meta account is review and relaunch the backlog of creatives. I grab the ads and turn them back on with a bid cap.

Meta will only spend if it expects the click-through and conversion rates to net a cost per acquisition within your target. I like to repurpose a client’s organic social content — as long as it references a product with no licensing issues — and launch it as an ad. Even if it underperformed organically, launch it in a bid cap and see what happens. It’s low production cost with potentially high impact. Again, humans are bad at predicting ad performance. The more we think an ad sucks, the more likely it’s going to be awesome.

Bandholz: Most products are commodities, more or less, with much competition. How do those merchants stand out?

Faris: I recently talked with the owner of Jones Road Beauty, the cosmetics provider. He described a concept called the unique mechanism. Sellers of products with many competitors must hone in on what makes theirs unique.

The example he gave was P90X, the at-home workout system. There are a slew of companies selling at-home workouts. The unique mechanism of P90X was “muscle confusion.” That phrase in ads was powerful. Accomplishing muscle confusion in your workout program builds strength and improves body tone.

How do advertisers focus on the unique benefits? Directness is the answer. The more tightly you communicate your product and what it does, the better. Be clear. Keep your message core to what people seek.

Bandholz: Where can people follow you and check out the episode?

Faris: Go to AJFgrowth.com for info on the agency. Find the Beardbrand episode in any podcast directory. I’m @andrewjfaris on X.

Shopify ‘Audiences’ Boosts Cookieless Ads

Shopify Audiences is a data-sharing, machine-learning co-op that gives participating Shopify Plus merchants an edge in digital ads. It could be a model for cookieless advertising.

Regulators, big software companies such as Apple and Google, and many shoppers have demanded better personal privacy protection.

These demands upended the advertising industry. Advertisers and platforms alike are experiencing “signal loss” as the internet community collectively ends third-party tracking cookies.

ROAS and Relevance

Few folks would argue against more privacy in the digital world. Yet eliminating third-party cookies disrupts consumers and companies as advertising becomes less relevant to individual shoppers, increasing advertisers’ customer acquisition costs and return on advertising spend.

These side effects are at least annoying to shoppers and downright harmful to online sellers. The former see loads of ads they don’t care about or even dislike. Imagine the 22-year-old who sees spots for adult diapers. The latter — ecommerce merchants— becomes less profitable.

Shopify Audiences web pageShopify Audiences web page

Shopify Audiences is a data-sharing co-op of Plus merchants.

Audiences

Shopify released Audiences in May 2022 for U.S. and Canada-based Shopify Plus accounts that also use Shopify Payments.

Audiences uses first-party data from participating ecommerce sites to create custom ad-targeting audiences for Meta, Google, Pinterest, TikTok, Snapchat, Criteo, and other large platforms. The result is better ad performance for those Shopify Plus merchants.

To borrow the example from Shopify, consider a store selling swimsuits. For this merchant, Shopify Audiences does not create a list of folks who recently purchased a swimsuit but rather shoppers who bought sunglasses, sunscreen, a sun hat, or pool supplies.

Shopify rolled out Audiences 2.2 last month. It’s a significant update, with some sellers reporting a 50% drop in acquisition costs.

This co-op approach could be a model for groups of advertisers working together to restore ad relevance and ROAS in the absence of third-party cookies.

Here’s why.

Privacy-compliant data sharing

With Shopify Audiences, merchants share anonymized data in a privacy-compliant manner. By pooling transaction data, Audiences respects privacy laws and enables merchants to collectively gain valuable insights without infringing on individuals.

First-party data sharing could be an alternative to third-party cookies so long as it respects personal privacy.

Shopping-intent signals

Meta and similar ad platforms have experienced privacy-induced signal loss, which makes ads relatively less successful, driving up customer acquisition costs.

A solution for advertisers is to upload first-party audience data. Such pooled info from co-op members could provide insights into consumer behavior and trends unavailable to individual merchants, mitigating signal loss.

Machine learning

With access to comprehensive data, merchants can improve ad targeting thanks to artificial intelligence.

Shopify Audiences employs machine learning algorithms to predict purchasing behavior so that shoppers see more relevant ads. That’s a takeaway for similar co-ops: Machine learning makes the targeting possible, as success requires crunching big data from many sellers, not a handful.

Trust

The Audiences feature works because the participating merchants trust Shopify. They believe Shopify will not misuse their data or pit one seller against another.

This mutual trust is essential for similar data-sharing co-ops.

Regulations

Shopify will presumably ensure Audiences complies with privacy regulations. Shop owners won’t need to become experts on privacy laws or rules from every jurisdiction.

Cookieless Solutions

Many inventive solutions are coming to improve advertising relevance. We can expect Meta, Google, Shopify, and others to find ways to share and use first-party, privacy-compliant data.

Shopify Audiences is one of those approaches.

Brand Building Is World Building

Joe Anhalt is a New York-based copywriter turned designer turned all-around marketer. He consults with direct-to-consumer ecommerce companies on growth strategies, including branding.

He emphasizes storytelling and conveying a brand’s point of view. “You can bring shoppers into your world,” he told me. “Brand-building is like world-building.”

Anhalt addressed multiple growth tactics in our recent conversation, including marketing channels, design essentials, multichannel selling, and, yes, the importance of the brand.

The entire audio of our discussion is embedded below. The transcript is edited for clarity and length.

Eric Bandholz: Tell us your story.

Joe Anhalt: I ran growth and marketing for six years at Koio, a direct-to-consumer luxury footwear business. I’ve recently left the company and have been doing freelance growth-marketing consulting for smaller DTC companies, from $3 million in annual revenue to $50 million.

It’s been fun being on the other side. I’ve only worked in-house at brands throughout my career.

I started as a copywriter, studied advertising, and minored in film in school. I’ve always gravitated towards the arts, specifically the visual arts, whether it was still photography or video. I loved it, and I still do. But as a copywriter at an early-stage tech startup, I evolved into search engine optimization, email marketing, social ads, and content marketing. That morphed into a generalist growth marketing hacker.

Bandholz: How do entrepreneurs manage the design aspects of their business?

Anhalt: First, founders have to set expectations. They must lose their ego and admit they’re not creative or design experts. Suppose you have a finance or consulting background and are trying to build a brand. In that case, you should educate yourself and experiment. There is a level of talent with creatives and art, but a lot of that you can learn. You can learn taste, style, aesthetics, and simple things like composition, the rule of thirds, coloring, storytelling, and depth of field, all of which you can learn in a cinematography or photography class.

You can start going to museums and learn about the history of art. I’m blessed to live in New York City. I can go to the Met or the Whitney. Every city has beautiful art. You must keep learning to succeed and acknowledge that you’re behind the design eight ball, but you can learn and tackle it like any other school topic or business challenge.

I encourage people who are less skilled in creative or art direction to start educating themselves. The beautiful thing about art and design is that it surrounds us and hits us in the face. A beautiful landscape can inspire you.

Bandholz: Many businesses are trying to save money. How can they produce quality photos or videos affordably?

Anhalt: The iPhone is a good investment if you’re shooting content and want it to be high quality. Lighting is super important. Never shoot midday. The shadows and the light are way too harsh. Location matters. Location, much like real estate, helps improve production value. For example, someone in Austin, Texas, can drive two or three hours west to a remote landscape. It’s similar to Palm Springs or Joshua Tree, where many luxury brands shoot campaigns.

Going to obscure locations and using the natural surroundings and practical effects is a great way to elevate the production value. We were fortunate at Koio because we live in New York City. If you shoot in Tribeca, you slap a logo on the image, and suddenly it becomes luxury. With the iPhone, if you have great lighting, a good wardrobe, and an excellent location, you’ll get 90% of the way there without spending $20,000.

Bandholz: A lot of ecommerce brands struggled in 2023. What marketing channels offer the most opportunity in 2024?

Anhalt: The market is sifting out the winners and losers. There are still many winners. 2024 is about profitability, not growth at all costs.

Facebook and Google ads remain the top channels for growth. There’s a lot of optimism for TikTok, but success there depends on the product category. TikTok could be a home run if you’re a beauty product and your average order value is less than $50. However, higher AOVs have to get creative with channel allocation.

I’m pushing my team to think about visual channels, such as YouTube and television. Those are some of the best places to tell a story. Facebook can drive a ton of data, traffic, and conversions, but I question long-term brand building with Facebook alone.

If you aspire to be a household brand such as Nike or Apple, at some point you’ve got to develop a multichannel approach with retail, wholesale, and collaborations. DTC is a good strategy as a launch, you’ve got to make some bets to be a big player. Give retail a shot. It’s one of the best, if not the best, places to tell your story and your point of view as a brand. You can bring shoppers into your world.

Think about Apple. They’ve built these beautiful retail stores in amazing locations with amazing architecture. Walk in there, and you enter their world.

Brand-building is like world-building.

Bandholz: Where can people hire you, support you, follow you?

Anhalt: My website is AnhaltAdvertising.com. I’m @joefromnormal on Twitter and Instagram. You can reach me on LinkedIn, as well.