New Ecommerce Tools: April 8, 2024

Every week we publish a rundown of new products from companies offering services to ecommerce and omnichannel merchants. This installment includes updates on fulfillment, design services, financing, digital marketing, payments, ecommerce customer support, and shoppable videos.

Got an ecommerce product release? Email releases@practicalecommerce.com.

New Tools for Merchants: April 8

ShipStation adds fulfillment consulting. Shipping software platform ShipStation has launched a fulfillment consulting service. In addition to workflow and process optimization, ShipStation consultants will help merchants find the most cost-effective shipping and improve their warehouse layout and order pickup. Experts will also ensure merchants are using all the features of their ShipStation account.

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ShipStation Professional Services

WPBeginner launches Pro Services for WordPress design and maintenance. WPBeginner, a site for free WordPress tutorials and resources, has partnered with Seahawk Media to launch WPBeginner Pro Services. With Pro Services, small business owners can hire vetted WordPress professionals to help design a website, launch an ecommerce store, handle customization projects, maintenance, and more.

Revenued launches financial marketplace for small businesses. Revenued, a company that helps small and medium-sized businesses access working capital, has launched an online marketplace to give SMBs access to tailored financial resources and insights to support growth and stability. Revenued’s marketplace focuses on three verticals — banking, insurance, and compliance — with a curated list of vendors and platforms. Revenued intends to expand the marketplace with additional verticals.

Flip partners with AppLovin to relaunch ad marketplace. AppLovin, a marketing platform, and Flip, a social commerce site, have announced that Flip will relaunch its marketing platform for brands utilizing AppLovin’s Axon technology. The partnership will enable Flip to extend its audience network to AppLovin’s 1.4 billion daily users. Additionally, Flip announced it’s raising $144 million in funding, including $50 million from AppLovin.

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Flip

Liberis and Shop Circle partner to launch small business ecommerce funding in the U.K. and U.S. Liberis, a global finance platform, has partnered with Shop Circle, an ecommerce software provider, to provide Shop Circle merchants with flexible funding. Shop Circle provides tailored tech stacks and custom packages for Shopify merchants and, now, flexible funding options.

CommentSold launches PopClips for shoppable videos. CommentSold, a provider of video commerce technology, has announced the launch of PopClips to bring shoppable videos on all its platforms, including Videeo for Shopify, Popshoplive, and CommentSold. PopClips offers short video clips wherein five products can be tagged per video. These clips are designed to integrate across various platforms, including websites, mobile apps, and marketing channels such as email and external blogs.

Adyen partners with Adobe Commerce to enable online and in-store payments. Adyen, a fintech platform, is partnering with Adobe Commerce to deliver online and offline payments to global enterprise merchants. According to Adyen, the new partnership enables Adobe Commerce merchants to connect online and offline payments using Adyen’s unified commerce solution. In addition, enterprise merchants operating on Adobe Commerce can leverage Adyen’s checkout, fraud protection, conversion optimization, and data to enhance customer experiences.

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Adyen

Skipify and Visa partner to enhance Skipify’s connected wallet. ​​Skipify, a fintech company focused on the checkout experience, has partnered with Visa’s Digital Commerce Program. Skipify customers can link Visa Click to Pay cards with their Skipify Connected Wallet. Once enabled, Skipify’s identity-powered wallet can recognize participating Visa Click to Pay cardholders on a merchant’s website. The integration utilizes advanced Visa network tokenization technology to minimize the risk of fraud and provide a more secure payment environment.

PayPal adds features for small businesses. PayPal enables small businesses to accept payments, including PayPal, Venmo, and PayPal Pay Later products. PayPal will now give small businesses access to four new features to drive payment acceptance. The features are (i) Apple Pay as a checkout option, (ii) the ability to save payment methods with the PayPal vault for faster future checkout, (iii) a real-time account updater to help customers keep payment methods current, and (iv) access to Interchange Plus Plus (IC ++) pricing.

Chase launches Media Solutions platform. Chase has launched Media Solutions, a digital service that allows brands to connect with Chase’s 80 million customers. In turn, those customers benefit from personalized offers and incentives. The launch of Chase Media Solutions follows the integration of Figg, a card-linked marketing platform that Chase acquired in 2022.

Outvio launches Desk for ecommerce customer support. Outvio, a post-purchase platform for ecommerce, has released Outvio Desk, an AI-powered customer support service. Outvio Desk natively collects all data related to online orders, customers, deliveries, and returns and exchanges. The product features AI automation for repetitive, time-consuming delivery tasks and integrates with email, chat, and social media. Users of Outvio Desk can manage engagement on Facebook, Messenger, Instagram, and WhatsApp.

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Outvio

New Ecommerce Tools: April 2, 2024

Our weekly rundown of new tools aims to help ecommerce and omnichannel merchants. This installment includes updates on customer engagement tools, B2B payments, product discovery, digital marketing, fraud prevention, post-purchase solutions, and conversational commerce.

Got an ecommerce product release? Email releases@practicalecommerce.com.

New Tools for Merchants: April 2

Twilio launches Unified Profiles and Agent Copilot to combine customer data and AI. Twilio has launched two new products within Flex, its cloud-based engagement platform: Unified Profiles and Agent Copilot. Unified Profiles provides businesses access to a native data layer powered by Segment (Twilio’s customer data platform), enabling the collection and activation of real-time, consented data for personalized interactions. Agent Copilot leverages this data alongside AI to empower employees with automation and enhanced productivity.

Main web page for Twilio FlexMain web page for Twilio Flex

Twilio Flex

TreviPay introduces B2B financing and payment application features. TreviPay, a B2B payments and invoicing network, has announced a self-financing option and enhanced payment application features to give sellers more control over their trade credit portfolio. The new services give B2B sellers choices over how they fund growth.

Digital River unveils eCompass to drive international expansion. Digital River, a platform for cross-border ecommerce, has launched eCompass to help brands identify and evaluate global expansion opportunities. Powered by transaction data from 150 million global consumers, eCompass gives brands market-level insights and access to Digital River’s proprietary benchmarking data through new interactive dashboards.

Post-purchase platform Route announces expanded integrations. Route, a post-purchase package tracking and protection service, has teamed up with Klaviyo, Recharge, Salesforce, Status, and Zendesk. The integrations allow merchants to integrate Route with their existing ecommerce systems, streamlining operations and optimizing customer experiences. Route states that it powers shipment tracking, package protection, and carbon offsetting for 13,000 merchants. Route’s integrations with leading platforms, tech tools, and carriers build upon its core post-purchase customer experience tools.

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Route

Adobe introduces Firefly Services and Custom Models. Adobe has announced Firefly Services and Custom Models to change how brands create and produce personalized content at scale. With Firefly Services, brands can access over 20 generative and creative APIs, tools, and services that eliminate manual and repetitive tasks, from resizing assets to generating and expanding backgrounds for merchandising and ecommerce. These capabilities are embedded into Adobe’s Cloud applications.

Google launches updated product discovery tools for shopping. To provide users with a personalized shopping experience, Google is releasing product discovery elements, including style recommendations, brand preferences, generative AI for item search, and virtual try-ons. When users search for apparel, style recommendations will appear to rate options and provide personalized results. Brands can offer additional looks for more personalization. AI image generation provides realistic visuals to match a shopper’s vision. And virtual try-ons ensure apparel looks as intended.

Zorang introduces ContentHubGPT for Walmart Marketplace. Zorang, a content and commerce company, has released ContentHubGPT for Walmart Marketplace. This generative AI-based content suite allows Marketplace sellers to create engaging story-like descriptions for their product content. According to Zorang, ContentHubGPT for Walmart Marketplace is a comprehensive solution to generate search-engine-friendly product titles, feature bullets, descriptions, and more.

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Walmart Marketplace – Zorang

Mastercard and Worldpay partner to prevent merchant chargebacks. Mastercard and Worldpay are enhancing the transaction experience by helping merchants resolve payment disputes faster and with fewer chargebacks. Through the partnership, Worldpay, a global payment technology provider, will offer Mastercard’s Alerts to its 1 million merchants worldwide. The service provides an early warning that helps prevent a dispute from becoming a chargeback, reducing fraud.

Claspo integrates with Shopify, enabling marketing widgets for merchants. Claspo, a website pop-up and widget-building platform, has announced its integration with Shopify. Claspo states that its Shopify app allows merchants to easily create widgets for various marketing goals without technical hurdles and extensive learning. Per Claspo, merchants can manage and scale widgets and boost sales globally with detailed geotargeting and dynamic languages, with minimal effort and reduced risk of errors.

Dashbot integrates with Amazon Lex for conversational analytics. Dashbot, a language data and conversational AI platform, has integrated with Lex, Amazon’s platform for building conversational interfaces. The collaboration harnesses Amazon Alexa’s natural language capabilities while providing insights through Dashbot’s analytics platform. Through Alexa, users gain granular visibility into communicating with Lex chatbots, identify conversational trends and sentiment, and pinpoint areas for conversation flows, refining chatbot responses based on real-world user data.

Bidpath unveils AuctionPay for online auction payments. Bidpath, a provider of online auction software, has launched AuctionPay, a payment platform. According to Bidpath, AuctionPay simplifies payment processing, offering affordability and efficiency to enhance core operations. Bidpath aims to boost bidder participation and reduce transaction fees by ensuring a seamless and secure payment process.

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AuctionPay