Optmyzr Report Finds Google Ads Engagement Rising While Efficiency Holds via @sejournal, @brookeosmundson

Google Ads has gone through a steady wave of changes over the past year.

Advancements in outputs like Demand Gen and AI Max, and shifts in how users interact with search have all changed how performance shows up in the data.

A new Q1 2026 benchmark report from Optmyzr, based on more than 21,000 accounts, offers a clearer view of how those changes are playing out across real accounts.

At a high level, the metrics look stable. Engagement is up, costs are holding relatively steady, and return on ad spend hasn’t moved much.

That might sound like business as usual, but the underlying trends tell a more important story about where growth is coming from and what advertisers should expect as they scale.

The clearest place to start is with engagement, which has been rising consistently across the dataset.

Engagement Is Rising, But It’s Coming From Broader Reach

Across five quarters, engagement improved consistently, led by rising click-thru rates (CTR).

Click-thru rate increased from 1.83% to 2.22%, a 21.31% gain year-over-year.

But, that increased CTR didn’t necessarily correlate with improved conversion rates or CPA.

In fact, conversion rate declined slightly by 0.96%, while CPA increased 4.41%. Impressions also dropped by roughly 11% year-over-year.

Optmyzr summarizes that shift by clarifying: “More clicks, from a smaller impression pool are converting at a marginally lower rate.”

Fred Vallaeys, Co-Founder and CEO of Optmyzr, shared his thoughts about the correlation of impressions and how to scale:

As AI-driven changes reshape the SERP, fewer impressions may be available, but each one carries more weight. That changes how advertisers should think about scaling performance.

Andrew Lolk, Founder of Savvy Revenue, had this to say about Google Ads efficiency:

All of Google Ads is a road to efficiency erosion. Any efficiency gain in any account running Smart Bidding (which is all) leads to higher volume. Nobody gains efficiency, and increases their ROAS target. We just chase higher volume.

Taken together, the data points to stronger engagement driven by a broader mix of queries and user intent, rather than purely more efficient conversions.

In practice, that means advertisers are reaching users in more places and at more stages of the decision process, not just capturing the same high-intent clicks more efficiently.

Mid-Market Accounts Continue To Outperform On ROAS Efficiency

Budget size sems to play a role in how performance scales.

Mid-market advertisers, defined as those spending between $10K and $50K per month, delivered the strongest returns in the dataset.

According to the Optmyzr report, this mid-market group reached a 566% ROAS, roughly 50% higher than both SMB and enterprise segments.

On the opposite spectrum, enterprise accounts reflect a different dynamic.

They recorded the highest CPA in the dataset at $16.00 and were the only segment where acquisition costs increased across all five quarters, with ROAS declining year-over-year.

This doesn’t necessarily suggest that larger budgets perform worse.

It shows how performance changes as accounts expand into broader coverage across queries and audiences.

As spend increases, growth comes less from the most efficient conversions and more from capturing additional demand beyond that core set.

Demand Gen Growth Reflects A Shift In How Conversions Are Captured

At the campaign level, the most significant changes come from format.

Demand Gen campaign volume increased 53.2% year over year, making it the fastest-growing format in the report, while Video campaign volume declined by 31.6%.

However, that decline isn’t necessarily tied to performance, but rather a migration from Video Action campaigns to Demand Gen.

Joe Martinez, Co-Founder of Paid Media Pros, provided his take on video performance:

Video is still performing well for us, but the campaign type we hold valuable has changed. Our Conversion-focused campaigns in almost all accounts have shifted to Demand Gen because that’s where our performance is. For any awareness play focused on views, we still test YouTube for the very low CPVs with skippable ads. But even still, we see better long-term attribution for future conversions with Demand Gen.

The underlying user behavior did not change, but how that behavior is tracked across campaign types did.

This is where interpretation becomes important.

What appears to be declining performance in one format often reflects a redistribution of conversions across multiple campaign types, especially as advertisers reach users across YouTube, Discover, and Search at different points in their journey.

Performance Max and Search Show A Familiar Tradeoff

Performance Max continues to expand, with campaign volume up 15.7% year-over-year.

CTR from this campaign type improved from 1.29% to 1.68%, while CPA increased and ROAS declined slightly.

This reflects a familiar tradeoff as campaigns scale.

Performance Max is designed to extend reach across multiple surfaces, which naturally introduces a broader mix of queries, placements, and user intent. As more advertisers adopt the format, competition increases within that expanded inventory.

Search, by comparison, remains the most stable campaign type in the dataset, with CTR reaching 12.15%, the highest engagement rate across all formats, and performance holding relatively steady despite a slight decline in volume.

The relationship between these two campaign types is becoming more interconnected.

Performance Max often captures earlier or less-defined intent, while Search continues to convert users who return with clearer intent later in the process.

As a result, growth is less about improving performance within a single campaign type and more about how these formats work together to engage users across multiple touchpoints.

E-Commerce and Lead Gen Show Different Paths To Growth

The report also highlights how performance varies by business model.

Lead generation accounts saw modest efficiency gains, with ROAS increasing from 248% to 267% even as CPA rose slightly, alongside nearly 20% growth in CTR.

E-commerce accounts, on the other hand, show a different pattern.

CTR increased 23.87% while CPC remained flat, creating more traffic at the same cost. At the same time, conversion rate declined by nearly 5%, and ROAS dipped slightly.

Kirk Williams, Founder of ZATO Marketing, provides his analysis around the e-commerce performance:

Image: Taken from Optmyzr Q1 Report, page 23

Expanding into broader queries and placements brings in more traffic, but not all of it is ready to convert on the first interaction.

That doesn’t automatically mean the traffic is less valuable.

It means more of the buying process is happening across multiple touchpoints, where users return through different campaigns before converting.

What This Data Means For Advertisers

The data in Optmyzr’s report doesn’t point to a decline in effectiveness, but it does show a shift in where conversions are coming from.

In many accounts, the same user is now being reached multiple times across different campaigns. They might first see a product through Demand Gen, come back through a Shopping ad, and then convert later through Search.

When that happens, conversions don’t always increase at the same rate as clicks. They just get spread across more interactions.

That can make performance look flatter than expected, especially if you’re used to measuring success from a single campaign or touchpoint.

Underneath the data, it doesn’t mean that your account performance is getting worse.

It’s more of a reflection of how people are actually making decisions now. They take more time, do more research, and often need multiple interactions before they convert.

From an advertiser perspective, that’s where the tradeoff comes in.

Showing up in more places usually means paying for some clicks that won’t convert right away. But those interactions still play a role in getting the user to come back and convert later.

If you’re not showing up there, you’re leaving those earlier interactions to other advertisers.

Where Performance Is Heading Next

The Optmyzr data reflects a platform that is changing how growth shows up in accounts.

Engagement continues to increase, costs remain relatively stable, and returns haven’t shifted dramatically. What is changing is how advertisers capture those results.

More of that growth is coming from multiple campaign types working together, rather than a single campaign driving the conversion on its own.

For advertisers, that means performance should be evaluated less in isolation and more across how campaigns support each other.

If conversion rates look flat or CPAs start to rise slightly, it’s worth looking at how different campaigns are contributing to the same conversion path, not just which one gets credit for the final click.

You can find the entire State Of Google Ads report by Optmyzr here.

Performance Max For Ecommerce In 2026: Why The Hybrid Strategy Is Better via @sejournal, @tonyadam

Performance Max was created to be the set-it-and-forget-it automation play Google dreamed up. But, five years in, the only way PMax works is when you actively guide it, and it literally drains budget when you treat it like a self-managing campaign.

The hybrid strategy, running Performance Max alongside Standard Shopping rather than replacing it, is proving to be the path forward and producing the most consistent results for DTC and ecommerce brands right now.

If your current setup is a single PMax campaign covering everything with a return on ad spend target you set 90 days ago, this is worth reading carefully.

Where PMax Actually Stands Right Now

A 2024 study by Optmyzr across 24,702 Performance Max campaigns found that 82% of advertisers were running PMax alongside other campaign types. And PMax consistently underperformed those other campaigns when they competed for the same traffic.

That tells you a lot about how the campaign type actually behaves in a real account versus how it is positioned.

PMax offers unmatched reach across all of Google’s inventory of Search, Shopping, YouTube, Display, Gmail, Discover, and Maps, from a single campaign. But, that reach comes with real tradeoffs in visibility and control that have frustrated ecommerce advertisers since it launched.

Google has made meaningful progress on the control side by providing campaign-level negative keywords (rolled out late 2024/early 2025), channel performance reporting now shows which properties drive conversions, and search theme inputs doubled from 25 to 50 per asset group.

The case that PMax is a black box is harder to make in 2026 than it was in 2022. But, it still requires real strategy to perform and active guidance.

Why The Hybrid Approach Works

The core insight behind the hybrid strategy is straightforward, where Standard Shopping gives you control and data visibility while Performance Max gives you reach and automated discovery.

Google updated its campaign priority rules at the end of 2024, moving from automatic PMax prioritization to an ad rank model. Meaning the campaign with the highest ad rank now wins the auction, regardless of campaign type.

Standard Shopping handles your core, known-intent traffic, whereas PMax handles full-funnel discovery across Search, YouTube, Display, Gmail, Discover, and Maps.

This hybrid approach gives you the most optimal approach.

The account structure we use that produces the best results for ecommerce clients has been:

  • Standard Shopping campaigns covering your top-revenue SKUs and product categories with tROAS targets and manual bid management levers.
  • A Performance Max campaign focused on new customer acquisition, with audience signals built around lookalike and in-market segments.
  • Brand exclusions applied in PMax to prevent it from taking away branded search traffic that your branded Search campaign should handle.
  • Campaign-level negative keywords filtering out low-intent queries like “free,” “cheap,” and competitor brand names, where cannibalization is not worth the impression cost.

This structure keeps conversion volume high in each campaign, which matters more than most advertisers realize. Spreading budget and conversions too thin across too many campaigns prevents the algorithm from learning effectively. The goal is enough segmentation to be strategic, not so much segmentation that the machine learning starves.”

The Feed Is Still The Biggest Lever

Most advertisers optimizing Performance Max are focused on campaign settings, but the bigger opportunity is usually in the product feed.

PMax pulls heavily from Merchant Center to serve Shopping placements, and feed quality directly shapes what the algorithm has to work with. Weak product titles, generic descriptions, and missing attributes produce weak output regardless of how the campaign is structured.

Strong product titles reflect the actual search terms buyers use, not internal naming conventions. Product descriptions should be what the product actually does, not a marketing tagline or a sentence pulled from the packaging. Keep it simple, no marketing jargon.

Margin management matters here, too.

Google’s algorithm naturally gravitates toward driving conversion volume and has no inherent preference for your profitable products over ones that drive volume. That means actively excluding low-margin SKUs from PMax or using product-level asset group segmentation to control where budget gets allocated.

For DTC brands with large catalogs, this is ongoing management, not a one-time setup.

Asset Groups: Where Most Campaigns Leave Performance On The Table

Thin asset groups are one of the most common underperformance patterns we see in PMax campaigns.

The algorithm assembles ads by combining headlines, descriptions, images, and video. When those inputs are limited or generic, the output reflects it.

A few things that consistently move results:

  • Separate asset groups by product category or audience segment. One asset group per campaign is usually not enough segmentation.
  • Include at least one video asset. Google’s algorithm favors campaigns with video, and Google’s Asset Studio now generates video inside Google Ads using Imagen 4 and Veo 3, which removes the production barrier for most brands.
  • Lifestyle imagery that shows the product in real use consistently outperforms plain product photography in upper-funnel placements like YouTube and Discover.
  • Headlines should cover both functional benefits and emotional payoffs, not just product specifications.

Channel context matters inside PMax, and a single creative won’t work for all placements. What works on YouTube pre-roll isn’t what works in a Gmail ad or a Discover placement; use some common sense. Google’s PMax algorithm will handle distribution, but the quality of what you feed it determines the ceiling.

Audience Signals Are Guidance, Not Targeting

Audience signals in PMax are one of the most misunderstood parts of the campaign type. Most advertisers set up audience signals in PMax and move on without really understanding what they do.

Signals are guidance.

You are telling Google what a great customer looks like, so it can go find more of them. The algorithm isn’t limited to that audience; it is using it as a starting point.

So, the goal when building signals isn’t to constrain reach, rather it’s to give Google the best possible examples of your highest-value customers.

For ecommerce, that means prioritizing your customer match list of past purchasers first, then layering in website visitors with meaningful engagement, and filling out the rest with in-market audiences. In-market adds breadth, but it is less precise on its own, so it works better as a complement than a foundation.

Do not tighten your ROAS target too soon! Setting aggressive ROAS targets before the algorithm has enough data can reduce total conversion volume dramatically; we’ve seen this happen up to 50%.

Give the signals room to work before you start pulling the levers.

Reading The Reports

Performance Max reporting has improved significantly, but it still requires some interpretation. As mentioned before, gone are the black-box days of PMax reporting, but there is still room for improvement.

  1. Search Terms Report: The search terms report now lives at the campaign level instead of the asset group level, which gives you access to a lot more data. The catch is that search and Shopping traffic are blended together, so a single search term might be reflecting performance from both formats at once.
  2. Channel Performance Reporting: If the majority of your PMax spend is going toward Display with very little coming from Shopping, that is a signal that something is off with your feed or your asset groups, and it is worth digging into.
  3. Asset Group Segmentation: This is where you figure out which creative combinations are actually driving conversion value. Once you know that, it is pretty straightforward to lean into what is working and update what is not.

Protip: If you have not run an Uplift experiment yet, it is worth putting on the calendar. Uplift experiments test the actual incremental contribution of your PMax campaigns against everything else running in the account. This is where you can get real answers about whether PMax is actually working.

When PMax Is The Wrong Answer

In my experience, Performance Max needs a minimum of 30 conversions in the last 30 days to optimize effectively.

Below that threshold, the algorithm doesn’t have enough signal, and the results are inconsistent. If your account is not at that volume yet, Standard Shopping with tROAS is the more predictable path. Build conversion history first and layer in PMax once the data density supports it.

Google’s own documentation recommends Maximize Conversion Value with a target ROAS if you’re tracking values and want to drive as much value as possible. This is especially true for ecommerce, and revenue-first bidding tends to produce better outcomes than pure conversion volume.

For brands with niche products where query-level visibility is critical, or where creative control is tightly managed, Standard Shopping still produces more reliable and interpretable data. The hybrid approach only works well when both campaigns are actively managed.

What To Do Now

The advertisers getting the most out of Performance Max in 2026 aren’t treating it as automation that runs itself. In fact, there isn’t a single advertising channel or campaign where we let the automation run itself. They are inefficient and frankly damaging to your campaign and overall efficiency.

PMax amplifies whatever you feed it. Good strategy in, strong results out. Weak inputs, no structure, and the budget will find its way to impressions that don’t convert.

More Resources: 


Featured Image: Jozef Micic/Shutterstock

New: AI Brief And Text Disclaimers Come To Google AI Max via @sejournal, @brookeosmundson

Google is rolling out two new features for AI Max that aim to address a common tension: bridging the gap between manual control and execution.

The first new feature is called AI Brief, which allows advertisers to guide AI using natural language inputs.

The other feature announced was Text Disclaimers, which address a long-standing limitation for regulated industries.

If you’re already using AI Max or debating whether to adopt it, keep reading to understand how these can impact your campaigns.

AI Brief Gives Advertisers A Direct Way To Guide AI

Google Gemini powers the new AI Brief feature. Advertisers can guide AI Max using their own words by providing more context on the brand, messaging inputs, and audiences.

Google grouped this into three types of guidelines:

  • Messaging Guidelines: Tell AI Brief what exactly ads should or shouldn’t say. Use words like “always” or “never” to make it clear.
  • Matching Guidelines: Create search query boundaries for the types of searches you want to show up for, or to avoid.
  • Audience Guidelines: Tell AI Brief about the type of consumer you’re going after to serve them more tailored messages.

AI Brief for AI Max is rolling out in English for Search campaigns in the upcoming months. Then, it will gradually roll out to Shopping and Performance Max campaigns.

Text Disclaimers With Final URL Expansion (FUE)

For anyone in a regulated industry that needed more control over ad copy, this update’s for you.

Up until now, text customization could be used as long as FUE wasn’t enabled.

Advertisers that require specific legal or compliance language have often avoided Final URL Expansion. Missing required disclosures can create legal, brand, and approval risk.

Now, Google launched text disclaimers to guarantee required text always appears in your ads, while being able to use FUE. This means advertisers can maintain their required ad compliance and can still leverage AI if a different landing page is better aligned with a user’s search.

Per the announcement, text disclaimers are rolling out in the coming weeks globally in all languages.

What This Means For Advertisers

These are the types of updates that should make every marketer happy, in my opinion.

Google is giving advertisers a clearer way to communicate intent with their AI Brief, instead of having to rely on signals like past performance or feeds. We can now define how the system should approach messaging, matching, and audiences from the start.

That matters in accounts where nuance plays a role. Brand voice, product positioning, and audience differences are not always captured cleanly through existing inputs.

Text disclaimers are a huge opportunity, not only for highly regulated industries, but for any advertiser who needed strict text control for one reason or another.

Google deserves credit here by starting to build in controls that make automation usable for advertisers with stricter requirements.

There will still be a need to validate how these features perform in practice. Advertisers should monitor how well AI Brief translates guidance into actual outputs, and confirm that disclaimers are consistently applied across variations.

But this is a meaningful step toward broader adoption of AI Max across industries that have historically been more cautious.

Looking Ahead

With Google Marketing Live coming up, this feels like more groundwork for other AI Max announcements.

If these features land well, it wouldn’t be surprising to see Google expand on them with more industry-specific control or deeper guidance inputs tied to business data.

Will you be testing out these new features when they’re launched now that some of the risk has been addressed?

More Resources:


Featured Image: Google/Edited by Author

Google Launches AI Max For Shopping and Travel Campaigns via @sejournal, @brookeosmundson

Google has officially expanded AI Max to Shopping and Travel campaigns as it hits one year in market.

The announcement comes on the heels of its upcoming annual Google Marketing Live event on May 20th.

Google noted that AI Max has become the fastest-growing AI-powered Search ads product.

Both AI Max for Shopping and Travel campaigns are rolling out as closed betas globally in all languages.

Read on to understand how AI Max will work with Shopping campaigns and travel-specific vertical ads.

AI Max for Shopping Campaigns

Google confirmed that it will use an account’s linked Merchant Center feed to create dynamic Shopping ads that help answer “conversational queries.”

One of the reasons Google is expanding AI Max to Shopping ads format is that it’s become more “difficult to manually meet every search with the right ad.”

AI Max for Shopping is meant to better capture long-tail searches and showcase your ad in a way that meets the user where they’re at.

Three components of AI Max for Shopping campaigns include:

  • Text customization: Creates ad copy for Shopping ads to better align with shopper intent and conversational searches
  • Final URL Expansion (FUE): Matches your website’s most relevant landing page(s) to the shopper’s intent
  • Optimal Format Selection: Automatically selects the best format (either text-only or Shopping ads) based on what’s most relevant to the individual shopper
Credit: Google, April 2026

Similar to the rollout of AI Max for Search, advertisers will be able to upgrade to AI Max with one click. However, you can turn off Final URL Expansion (FUE) at any time.

Existing product targeting controls and bidding structures will still stay in place.

Travel Ads Shifting to Search Campaigns For Travel

Not only is AI Max coming to Travel ad formats, but the way travel ads are managed is changing.

Google announced the shift to Search Campaigns for Travel, which brings in travel feeds and formats into standard Search campaigns.

The goal is to simplify workflow while providing more AI-powered campaign management.

Credit: Google, April 2026

Some of the benefits Google noted with this change include:

  • Consolidated buying door: Removes multiple campaign types into a single campaign, while retaining all previous feature and advanced controls across travel formats.
  • Real-time enhancements: Utilize travel feed and keywords, as well as AI Max functionality.
  • New and unified reporting: Travel ad format data will now be in one view because of the migration to Search campaigns

What This Means For Advertisers

Google is expanding AI Max while many advertisers are still evaluating the first version of it.

But, for most advertisers, this isn’t yet available and it may be weeks or months before it rolls out to general availability.

Some accounts have seen positive results from broader query coverage and automated optimization. Others have questioned how much visibility they lose in exchange, especially as Dynamic Search Ads begin shifting into AI Max. For advertisers who relied on tighter controls, that hesitation is understandable.

In the meantime, while advertisers wait for AI Max expansion in their accounts, the best thing to do now is clean up the areas automation depends on.

That can include items like optimizing Shopping and Travel feeds, landing pages, and reviewing conversion tracking accuracy.

Additionally, if you’re already running AI Max for Search, keep close eye on what types of queries your ads are already showing up for. Having a good negative keyword strategy going into this expansion can help save time and money.

Looking Ahead

With Google Marketing Live coming up, this announcement likely sets up a broader AI Max push for further launches.

It wouldn’t be surprising to see Google expand it beyond individual campaign types, along with more clarity on reporting and when advertisers should or shouldn’t use it.

Measurement will likely be part of that conversation as well, especially as advertisers continue asking where performance is actually coming from.

We will have a clearer picture soon, but AI Max is quickly becoming a bigger part of how Google expects campaigns to run moving forward.

More Resources:


Featured Image: Prostock-studio/Shutterstock

Can AI Mode Ads Actually Drive Conversions, Or Is It Just Awareness? – Ask A PPC via @sejournal, @brookeosmundson

This month’s Ask A PPC explores a question many advertisers are starting to ask:

“Can AI Mode ads actually drive conversions, or is this just another awareness play?”

The answer to this question will vary based on how advertisers define success and what they’re comparing it against. Many accounts measure new opportunities against campaigns that have been refined for years through search query mining, bidding adjustments, landing page testing, and budget prioritization.

That type of comparison can create unrealistic expectations for any new traffic source.

In this post, we’ll look at where AI Mode may drive direct net-new conversions, where it may play more of an awareness role, and how advertisers should evaluate performance without using the wrong benchmark.

AI Mode Is Not Competing With Your Best Keywords

One of the biggest mistakes advertisers can make is comparing AI Mode traffic to their top-performing branded or bottom-funnel non-brand campaigns.

That is not the right comparison when looking at AI Max performance.

Your best campaigns are often built on years of optimization. Of course, those campaigns are efficient.

AI Mode opens the door to longer, more exploratory searches that may never have triggered your traditional keyword strategy in the first place. Google has also said ads can appear when users ask deeper, more complex questions inside AI Mode.

Those searches may not convert at the same rate on day one. That doesn’t mean they have no value in your campaigns.

It means you are entering net-new demand and broader intent pools.

If you feel your existing campaigns have maxed out (no pun intended) your bottom-of-funnel searches, why wouldn’t you want to expand to show up for searches that a user might be doing to find your brand?

AI Mode Can Drive Conversion, But Expect Different Economics

Can AI Mode generate conversions? Absolutely.

The real question is: at what cost, and with what expectations?

Most non-brand expansion efforts come with a higher cost per action than what advertisers are used to seeing from their core campaigns. That has historically been true. It was true with broad match expansion, Dynamic Search Ads, Performance Max, and now AI-driven placements.

If you are only willing to buy conversions at the exact same CPA as your most mature campaigns, you may shut off growth opportunities before they have a chance to develop.

That does not mean you should spend any extra or testing budgets blindly. It means understanding that incremental conversions often cost more than your historical average.

A better way to think about it is not “Does this beat my blended CPA?” but “What will my next dollar get me?”

That is the question growth-focused advertisers should be asking.

What Early AI Max Data Suggests

While AI Mode ad data is still limited, early AI Max performance data gives advertisers a useful directional signal.

In an analysis of 250+ campaigns, Mike Ryan of SMEC found AI Max delivered a 13% lift in conversion value overall, though CPA increased and return on ad spend results were less predictable across accounts.

In Google’s latest announcement with AI Max coming out of beta, it stated that advertisers saw an average of 7% increase in conversions at a similar ROAS or CPA.

That lines up with how many expansion products behave.

You may get more volume, and you may reach new search terms. You may increase total conversion value. But, efficiency can soften if you compare it to your most optimized traffic sources.

That does not make the channel bad. It means it needs the right job description and expectations for your overall business goals.

AI Max Can Be Used To Drive Awareness

There is also an honest answer here: Some AI Mode traffic will be more upper funnel.

If someone searches broad informational questions, comparison queries, or early research topics, that click may not convert immediately. In those cases, AI Mode can function more like awareness or assisted discovery.

That shouldn’t scare advertisers. In my opinion, informational or research-based search terms are still further down the funnel than true awareness tactics like YouTube, OTT, Direct Mail, etc. Those are still creating demand where ads in searches are still capturing (or reacting) to the demand already there.

Many customer journeys are not one-click journeys. A user may discover you through an AI-assisted search, return later through branded search, then convert through email or direct traffic.

If you only judge AI Mode through last-click reporting, you’re going to undervalue what it contributes to the overall business.

This is where marketers should also consider assisted conversions, branded search lift, remarketing incremental growth, and total account performance.

How I’d Approach Testing AI Mode

If I were evaluating AI Mode today, I would keep expectations realistic and testing structured. Start with a budget you can afford to learn with and don’t let your best campaigns carry the burden of comparison.

Segment performance where possible. Watch query quality, conversion lag, assisted paths, and total conversion volume. Most importantly, give it enough time to gather signal before making a final call.

Too many advertisers want expansion-level growth with core campaign efficiency on day one. That is rarely how growth works.

In Conclusion

AI Mode ads can drive conversions. I do not view them as awareness-only inventory.

But, I also would not expect them to perform like the most polished parts of an account that have been tuned for years.

For some advertisers, AI Mode may become a meaningful source of incremental growth. For others, it may be better suited for discovery and assisted conversions.

The opportunity is there, but advertiser expectations need to be realistic based on what AI Max is intended to do.

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Featured Image: Roman Samborskyi/Shutterstock

The High CPC Paradox: When Expensive Clicks Are A Sign Of Success

Cost-per-click (CPC) remains one of the most closely scrutinized metrics in digital advertising for both business owners and expert practitioners. This is understandable; it’s a tangible, easy-to-track metric that offers immediate gratification when it drops and immediate anxiety when it rises. After all, if your average CPC increases from $2 to $5, it’s natural to assume your campaign is performing worse.

However, it’s strategically wrong to evaluate your CPC in isolation. In modern Google Ads account structures, particularly those using Smart Bidding, I’ve noticed that a higher CPC is frequently a sign of account health, while a rock-bottom CPC can be a huge red flag.

We’ll explore why this paradox exists, delineate the scenarios where high CPCs signal success versus inefficiency, and use a real-life case study to illustrate the problem with focusing on CPCs – and what high-value metrics you should prioritize instead.

Why High CPCs Often Signal High Quality

If you transition from manual bidding to smart bidding strategies like maximize conversions or target ROAS, you will likely notice an immediate increase in your average CPC. It can be jarring, but this is a fundamental feature of how the algorithm operates.

Remember, cheap clicks are cheap for a reason: Your competitors didn’t want them! If you focus solely on driving down CPCs, you risk optimizing your account for the low-quality “leftover” traffic. However, when you use smart bidding, while you still pay per click, you are not optimizing for clicks; you are optimizing for the probability of a conversion, and potentially even the probable value of a conversion. This is how you align your business goals with your Google Ads campaigns’ goals, and the unintended (but necessary) side effect may be higher CPCs.

If this occurs, recognize that you are now bidding on conversion probabilities, not keywords. In the old world of manual CPC, you bid a flat rate for a keyword. In the new world, Google’s smart bidding algorithms analyze millions of data points in real-time – including device, location, time of day, operating system, browsing history, audience membership, and even the unique query itself – to assess user intent.

The algorithm is designed to bid aggressively for users who signal a high likelihood of converting. For example, if a user is searching for your specific solution, has a history of converting on similar offers, and is searching during business hours, the system will bid higher to win that auction. You are paying a premium to ensure your ad appears before the most valuable users.

Conversely, the algorithm bids down (or not at all) on users who are unlikely to convert. These might be users who frequently click ads but never buy, or users searching with low-intent informational queries. By avoiding these low-value clicks, your overall traffic volume may decrease, and/or your average cost per click may rise, because you have removed the “cheap” denominator from your equation.

The result should be expensive traffic, but traffic that actually turns into revenue.

In some industries like insurance, law, or emergency services, CPCs can reach an eye-watering $100 or $150 per click. This is simply the cost of doing business in a competitive market where a single client is worth thousands of dollars. If your Average Order Value is high, a high CPC is not a bug; it is a feature of a healthy, competitive auction, and the potential of those clicks for your business.

If High CPCs Often Indicate Quality, What Do Low CPCs Indicate?

If you are seeing CPCs under $1.00 for non-brand search campaigns, you should investigate immediately. Extremely low costs may mean you are purchasing inventory that your competitors have rejected.

  • Junk Inventory: Low CPCs often indicate you are inadvertently opted into the Google Display Network or Search Partners. These networks frequently drive lower-intent traffic compared to the primary Search Engine Results Page (SERP).
  • Broad Match or AI Max mis-matches: Cheap clicks can result from loose keyword matching, where your ads appear for irrelevant, low-competition queries. The root cause of this issue is usually a poor conversion tracking setup and/or the wrong bid strategy; you’ll want to fix the root cause of both issues

However, it is also possible that you’re lucky! I’ve seen non-brand CPCs in the $0.10 to $0.90 range, in 2026, for niches like alcohol and hair salons. Low competition and high-quality ads can mean you get to enjoy low CPCs with zero consequences. Sadly, this is usually the exception, not the rule.

Context Matters: The Non-Search Exception

It is critical to note that the logic of “High CPC = High Quality” changes significantly when you move away from Search. In non-search campaigns, you are interrupting users rather than capturing active intent, so the metrics behave differently.

  • Display & Demand Gen: On the GDN, “good” metrics are often misleading. A high CTR (usually over 1%) is usually a sign of accidental clicks or bot activity. While CPCs here are generally low, extremely low costs (pennies) typically signal placement on low-quality sites. This is why prioritizing the higher quality inventory on Demand Gen, like Discover and Gmail, is often worth it, even with slightly higher CPCs than Display.
  • Video (YouTube): High CPCs on Video are meaningless because the primary goal is views, not clicks. You should be optimizing for cost per view (CPV) or cost per reach (CPM), not CPC.
  • Performance Max: Since PMax blends all of these networks, CPC serves as even less of a diagnostic tool. A very low average CPC ($0.10-$0.50) can suggest the campaign is leaning heavily on Display/Video inventory. A higher CPC can indicate it is successfully winning auctions in Search and Shopping. Your Channel Performance Report will be a more useful optimization tool than looking at blended CPC.

The Counter-Argument: When High CPCs Are A Red Flag

While high CPCs can indicate quality, they are not a free pass to ignore your costs altogether. There are specific scenarios where a high CPC is still a warning sign of inefficiency. This is where your judgment as a skilled practitioner needs to come in:

1. Your Quality Score Is Low

If your Quality Score is low (specifically 5 or below), then you are overpaying for your clicks to compensate.

The Fix: Check your keyword report, add the Quality Score columns, and see which component is the most “Below Average”: Expected CTR, ad relevance, or landing page experience. Optimize accordingly.

2. You Are Over-Invested (Diminishing Returns)

It is possible to capture too much of the market. In my experience, if you are reaching 60%+ impression share on non-brand search in a competitive industry, your CPCs are likely inflated because you are paying a premium to capture the very last, most expensive sliver of available traffic.

The Fix: Switch from a maximize strategy to a target strategy, so that Google Ads isn’t forcing your budget to be spent in full. Or, expand your keyword set through additional keywords and/or broader keywords to open up new pockets of opportunity.

3. The Math Doesn’t Work (The Rule Of 2)

High CPCs are a problem if they break your business economics. Even if the traffic is high quality, if the cost of the click exceeds the revenue you can expect to make from that visit, the ads will never be profitable.

The Fix: For a quick and crude test, compare your average CPC to your revenue per session (Conversion Rate x Average Order Value). If your CPC is $2 but you only make $1 per visit on average, you are losing money on every click. Work on your conversion rate so that you are better equipped to handle this high-quality traffic

4. Irrelevant Matching

Sometimes, high CPCs occur because you are bidding on keywords that match to irrelevant but expensive queries. For example, a branding agency bidding on “branding agency” might match to “marketing agencies” – a highly competitive term that probably doesn’t align with their specialty.

The Fix: Keep an eye on your search terms report, and either restrict your match types or add negatives as needed.

5. Seasonality And Auction Dynamics

CPCs can spike due to external factors like Q4 seasonality or a new competitor entering the auction. While this isn’t a “mistake,” it is a warning that your efficiency is about to drop – or has already dropped – through factors beyond your control.

The Fix: Keep an eye on your impression share and auction insights, so that you can quickly spot anomalies and plan accordingly. For seasonal businesses, analyze year-over-year data as well as month-over-month, so that seasonal swings don’t take you by surprise.

Case Study: The $29 Click That Saved The Account

It’s one thing to know that, in theory, higher CPCs are better. It’s another thing to believe it, trust it, and let it happen to your campaigns. Allow me to share a real-life example with you from a local lead generation business.

The Challenge

My Google Ads coaching client, a digital marketing agency that specializes in home services businesses, hired me after becoming dissatisfied with their white-label PPC freelancer. The Google Ads campaign for one of their electrician clients was performing poorly, and he was threatening to fire the agency.

When we looked in the account, here’s what we saw:

  • Search campaign with 2100 keywords on manual CPC.
  • Average CPC: $1.77.
  • Conversion rate: 1.5%.
  • Conversions (leads): 6 per month.
  • Search impression share <10%>

The Change

I recommended a structural overhaul: a Search campaign with just 23 exact match keywords, with overhauled ad text to fix spelling errors (yes, really) and add clear value propositions like “No Call Out Fee.” And maximize conversions rather than manual CPC.

The Immediate Result

Four days after launching the new strategy, my client emailed me in a panic. The average CPC had skyrocketed from $1.77 to $29. He assumed that we had “broken” the campaign and asked, “Why am I paying $29 for a click?”

The Immediate Outcome

Despite the CPC sticker shock, the Search campaign was actually performing significantly better after just four days. Although the CPC had skyrocketed under maximize conversions bidding from $1.77 to $29 per click, the conversion rate had also skyrocketed from 1.5% to 27%. That meant that even though we were only four days into the new structure, the cost per lead had already decreased from $121 to $107.

High CPCs were the price of admission for quality leads in a competitive big city.

The Unexpected Plot Twist

The story didn’t end there. A few days later, the account’s “Auto-Apply Recommendations” surreptitiously added broad match keywords. Any Google Ads practitioner knows that this can tank your performance, but because the campaign was on a smart bidding strategy with sufficient conversion data – this actually improved performance even further. (I promise Google didn’t pay me to say that!)

In the two weeks that broad match keywords were turned on, the campaign generated 34 leads at an average CPA of $48.

Compare this to the month prior, when the electrician only got six leads from Google Ads at $121 cost per lead. Now, he was getting 34 leads in just two weeks, for a fraction of the cost – and anecdotally, he told my client that most were high quality.

The Victim Of Success

The problem eventually became too much success; the electrician was a small business owner and simply couldn’t handle the volume of leads from Google Ads. My client had to pause most of his ad groups, bringing lead volume back down.

But this case perfectly illustrates the high CPC paradox: A low CPC ($1.77) delivered junk volume. A high CPC ($29.00) proved the concept and delivered quality. A blended approach (broad match + smart bidding) eventually settled the metrics in the middle, but we never would have gotten there if we had optimized for cheap clicks from day one.

In Google Ads, Prioritize CPA And ROAS

As Google’s algorithms get smarter and more pervasive, our role as Google Ads practitioners continues to shift. We are no longer day-traders trying to buy individual clicks for pennies. We are investors looking for a return.

Stop optimizing for CPC. Instead, focus on cost per acquisition (CPA) or return on ad spend (ROAS). If you are acquiring customers within your target efficiency, the cost of the individual click is irrelevant. As our electrician found out, a $29 click that converts is infinitely more valuable than a $1.77 click that doesn’t.

More Resources:


Featured Image: ImageFlow/Shutterstock

Why Microsoft’s AI Ad Strategy Deserves More Attention From PPC Managers via @sejournal, @brookeosmundson

Microsoft announced a wave of AI updates this week, and most of the coverage will likely focus on the individual launches. New targeting options, diagnostics, commerce tools, Copilot enhancements, and campaign features will naturally get the headlines.

What stood out to me was the broader vision behind them.

Microsoft is not just talking about better ads. They’re talking about a different internet, where businesses need to be relevant to both people and AI systems helping shape decisions.

In their announcement this week, AI agents are becoming the fastest-growing audience. The company says automated traffic is growing 8x faster than human traffic, AI-driven sessions nearly tripled in 2025, and agentic browser traffic is up roughly 8,000% year over year. Those visitors don’t browse the way people do. They evaluate, select, and act. If a brand’s data is weak, incomplete, or untrusted, they move on.

That changes what modern performance marketing may require. Visibility inside AI answers, stronger product data, better measurement, faster diagnostics, audience precision, and clearer control over automation all start to matter more in that environment.

Google is pushing many of these same themes in its own way, especially around product feeds, automation, and AI-assisted search experiences. But Microsoft’s recent announcements offer a distinct perspective on where advertiser value may come from as discovery and buying behavior continue to shift.

Because underneath the product updates is a bigger question for PPC teams: how do you compete when the next valuable audience may not always be human?

Microsoft Is Selling A Different AI Future

Most platform announcements focus on what a new feature does. Microsoft spent more time explaining why advertiser behavior may need to change.

Their framework centered on three parallel realities:

  • People still searching on their own (the Human web)
  • People using AI to compare options (the LLM web)
  • AI systems taking action on behalf of users (the Agentic web)

What they’re saying beyond these parallels is that customer journeys are less linear and are finally being recognized as such.

For years, many PPC teams optimized around the click because the click was the clearest measurable moment. Someone searched, clicked, landed, and converted. That model still matters, but it no longer explains every influence that leads to a sale.

If an AI assistant narrows the shortlist before a search happens, the brand has already won or lost ground. If a shopping assistant compares shipping speed, loyalty perks, and product availability in seconds, the decision may be shaped before the landing page visit. If an agent eventually completes more transactions directly, structured data and transaction readiness become part of media performance.

That is why this announcement deserves more attention than a standard product roundup. Microsoft is describing a future where paid media performance depends on more than media settings.

Why This Matters For PPC Managers

Many advertisers are still operating with a channel mindset. Additionally, these channels likely sit within different teams in an organization (Search, SEO, CRM data, Analytics, etc.)

That separation becomes harder to sustain and sustains friction if buying journeys are influenced by connected systems rather than isolated clicks.

This is where the role of PPC teams can start to expand and/or evolve.

Strong practitioners still need campaign skills – that’s never going to change. They also need to spot when the real constraint sits outside the account, bring the right teams together, and push improvements that create better inputs for the platform.

Having these skills become your advantage as a PPC marketer down the road when campaign management and optimization become automated, but that’s a subject for another day.

How Microsoft’s AI Vision Takes A Different Approach

Google remains the largest force in paid search. It also continues to launch strong AI updates across bidding, creative, search experiences, and campaign management. This is not about Google falling behind.

What stood out to me was where Microsoft placed its focus.

A lot of AI discussion still centers on better ads, faster automation, or the next big interface. Microsoft spent more time talking about how buying behavior is changing and what advertisers may need to do differently.

Their view suggests the audience is no longer only the customer.

It can also be the AI system helping compare products, narrow options, recommend brands, or complete tasks on someone’s behalf.

That is where I think Microsoft’s message becomes more interesting than a standard product launch. They are pushing marketers to think beyond clicks and impressions and pay closer attention to how decisions are being shaped before a traditional ad interaction ever happens.

If that shift continues, many teams will realize they were optimizing the final step of the journey while missing the earlier moments that influenced the outcome.

AI Visibility In Microsoft Clarity Is Their Competitive Advantage

If I had to choose the most useful announcement for marketers, I would put AI Visibility in Microsoft Clarity near the top of the list.

Why? Because it speaks to a blind spot many businesses may already have.

A lot of performance reporting has been built around clicks, visits, and conversions that happen in trackable sessions. As AI tools start summarizing answers, citing brands, and influencing decisions before someone reaches a site, that model becomes less complete.

Some brands may already be winning attention in those moments. Others may be losing ground. Many likely cannot see either clearly today.

That is what makes this update so interesting.

Microsoft is giving businesses a way to understand how AI systems discover, cite, and surface their content. You do not need to advertise on Microsoft for that to matter. SEO teams, content teams, e-commerce leaders, and paid media teams all have a reason to care about how their brand appears in AI-driven experiences.

My bigger view is that tools like this will eventually become normal. Right now, Microsoft is one of the first major platforms speaking clearly about the problem and trying to give marketers something actionable to measure.

Audience Generation Could Be More Useful Than It Sounds

Audience Generation may sound like another setup feature, but I think it deserves more attention than that.

Microsoft describes it as an AI-powered audience assistant where advertisers can describe an ideal customer in natural language and receive recommended targeting settings. That can include demographics, locations, in-market signals, and dynamically generated audiences.

What interests me most is how this could improve strategic thinking, not just save time during campaign creation.

Many advertisers already know their obvious audience. But strong audience strategy often depends on ideas a team does not think to test.

For example, an advertiser may know they want “young professionals interested in fitness.” They may not think about adjacent areas where those consumers spend time, neighborhoods with stronger purchase intent, seasonal behaviors tied to events, or combinations of signals that reveal higher-value segments.

That is where a tool like this can become valuable.

Used thoughtfully, it can help marketers find new angles to test, challenge stale audience assumptions, and build stronger targeting plans than they may have created manually.

How Microsoft Is Turning That AI Vision Into Practical Tools

A broader vision only matters if it shows up in tools advertisers can actually use.

That is where Microsoft’s recent updates become more interesting.

Explainability Is Part Of The Product

One of the more useful launches was performance shift root-cause analysis inside the Microsoft Advertising Platform.

When results move sharply, most marketers don’t need another dashboard. They need to know what changed and clear “why”. Without the why, marketers can’t identify how to improve campaigns or pivot strategy.

Getting to that answer faster can save hours of manual work. It can also help teams act with more confidence instead of making reactive changes.

Google is thinking in a similar direction. Its Ads Advisor experience is also designed to help advertisers ask questions, surface insights, and understand account performance faster.

The opportunity for marketers is not choosing one assistant over another. It is using these tools to reduce analysis time and spend more time on better decisions.

Guardrails Still Matter

Microsoft also emphasized brand exclusions, term exclusions, and messaging constraints tied to AI-powered products like AI Max.

It mimics where Google has gone with their AI Max direction and broader advertiser controls across automated products.

That matters because many advertisers are not operating in a world where they can simply turn everything on and hope for the best. Legal review, brand standards, regulated categories, stakeholder approvals, and internal risk tolerance all shape how new tools get adopted.

That is why control features deserve more attention than they usually get. They are often what make adoption possible in the first place.

Product Data Continues To Be Bigger Than Shopping Campaigns

One of the clearest signals from both Microsoft and Google right now is that product data is starting to matter far beyond traditional Shopping campaigns.

Clean titles, accurate availability, pricing consistency, strong attributes, shipping details, and trustworthy structured data can now influence how products are surfaced across search experiences, AI recommendations, comparison journeys, and agent-assisted buying flows.

That is exactly why I wrote last week that Google’s product feed strategy points to the future of retail discovery. Product data is no longer just supporting Shopping campaigns. It is becoming part of how platforms understand inventory, evaluate relevance, and decide what gets shown in newer discovery environments.

Microsoft’s recent announcements point to the same shift through a different lens. Google is emphasizing Merchant Center and commerce surfaces. Microsoft is emphasizing agentic commerce, Copilot experiences, and AI visibility.

Feed health is becoming a growth issue, not just an operations issue – something that both Google and Microsoft are telling the industry.

What Advertisers Are Saying

Navah Hopkins, the Microsoft Ads Liaison, took to LinkedIn to share her thoughts on these updates. She highlighted diagnostics, clearer explanations, and the idea that marketers should decide what they own, what they share with AI, and what they delegate. That framing reflects how adoption actually happens inside businesses. Teams rarely hand over everything at once. They test where trust has been earned.

She also pointed to Microsoft Clarity as an increasingly valuable source of behavioral insight as AI-driven experiences grow, which I completely agree with.

Mark Creusen added his thoughts to her post:

The owning and sharing bit always pops for me. Way easier to chill about AI when you just mark out what’s “yours” and what you’re happy to throw to the bots instead of trying to wrangle it all. Otherwise teams just end up dragging each other to burnout mountain.

Frederick Vallaeys focused on another risk: invisibility. In his write-up after Microsoft’s partner event, he argued that many businesses may be unprepared for AI-driven discovery and cited Microsoft’s discussion around sites still blocking AI agents through robots.txt. He also highlighted strong early commerce statistics shared at the event, including higher purchase likelihood after Copilot interactions and conversion lifts tied to Brand Agents.

What This Means For Your Campaigns

The bigger lesson from Microsoft’s updates is that campaign performance may increasingly be shaped by factors that sit outside the traditional campaign build. That includes how your products are structured, how clean your measurement setup is, how well your audiences reflect real buying behavior, and whether your brand is visible in AI-assisted discovery moments before a search click ever happens.

Below are a few areas worth reviewing that can help shape a broader operating mindset:

  • Product data quality: If your feeds are incomplete, outdated, or inconsistent, the risk may extend beyond Shopping campaigns. Product titles, availability, pricing, shipping details, and attributes can influence how platforms understand and surface your inventory across emerging discovery experiences.
  • Measurement health: Now is a good time to audit conversion actions, tag coverage, offline imports, and attribution settings. As journeys become less direct, weak measurement creates larger blind spots and poorer optimization inputs.
  • Audience strategy: Many accounts still rely on narrow audience assumptions or static segments. Revisit whether your current targeting reflects how customers actually behave today. There may be untapped value in layered signals, geographic nuance, seasonal behaviors, or adjacent intent patterns.
  • Search term coverage: If AI tools help users refine decisions earlier, the searches that remain may become more specific, comparative, or action-oriented. Review whether your keyword strategy and ad copy are aligned to that shift in intent.
  • Platform diversification: Secondary channels can become valuable learning environments before they become major budget lines. Even modest investment in Microsoft Ads can help teams test new audience models, automation controls, and reporting approaches that may influence broader strategy later.

Looking Ahead

Microsoft’s biggest advantage may not be trying to out-Google Google.

It may be continuing to invest where it already has a credible edge: advertiser workflow tools, B2B audience intelligence through LinkedIn, clearer visibility into AI-driven discovery, and commerce experiences built for a world where assistants help shape decisions.

That is a different lane, and it could be a valuable one for marketers if Microsoft keeps executing.

The next year will likely tell us whether these announcements were a strong signal of where the platform is headed or simply another round of product updates.

Which of Microsoft’s new AI features, if any, would you seriously consider testing in your own campaigns?

More Resources:


Featured Image: Juan Roballo/Shutterstock

ChatGPT Ads Now Offer CPC Bidding Between $3 And $5: Report via @sejournal, @MattGSouthern

Digiday reports that an early version of ChatGPT’s ads manager, available to a subset of pilot advertisers, now shows cost-per-click bids ranging from $3 to $5, based on screenshots reviewed and verified by the publication.

Until now, advertisers in the pilot have paid on a CPM basis, meaning a flat rate per 1,000 impressions served. CPC pricing lets buyers pay only when a user clicks. Digiday reported the option is available to marketers already testing advertising in the pilot, not as a broad rollout. OpenAI didn’t respond to Digiday’s request for comment.

Pricing Has Been Falling Since Launch

The CPC addition follows a drop in ChatGPT ad pricing since the pilot launched on February 9, 2026.

CPMs have fallen from $60 at launch to as low as $25 in some cases, per Digiday’s earlier reporting. Digiday also reported the minimum spend commitment has fallen from $250,000 at launch to $50,000, alongside the quiet release of a self-serve ads manager that gives a subset of pilot advertisers the ability to monitor impressions and clicks in real time.

What CPC Pricing Means For Buyers

CPM and CPC pricing serve different advertiser bases. Brand advertisers tend to plan around CPM. Performance marketers, who account for the majority of online ad spend, prefer to pay for clicks rather than impressions.

Adding CPC bidding opens the channel to a buyer category that has largely sat out the pilot. Nicole Greene, VP analyst at Gartner, told Digiday that the pricing change lets advertisers directly compare their results on OpenAI with those on other major platforms.

What ChatGPT clicks are worth depends on where they land relative to existing channels. According to ad agency Adthena (cited by Digiday), Meta CPCs run three to five times cheaper than Google Search, not because Meta’s inventory is worse, but because the intent behind those clicks is different. Social platform users tend to browse without a specific goal, while search users typically have one in mind.

The pricing drops ChatGPT into the same intent-and-value debate advertisers already face when comparing social clicks with search clicks.

Why This Matters

CPC bidding moves ChatGPT advertising into a territory where performance marketers can plan campaigns and compare costs directly against Google and Meta. Combined with the lower minimum spend, the channel is accessible to a wider buyer base than the enterprise tier that defined its launch.

SEJ’s Brooke Osmundson covered the implications for paid media teams in her analysis of whether ChatGPT Ads warrant real budget yet.

A CPM-only enterprise pilot has, in roughly 10 weeks, become a self-serve channel with a $50,000 minimum, lower CPMs, and now CPC pricing visible to a subset of advertisers. Each step down has opened the channel to a different category of buyer.

Looking Ahead

Paid media teams running search and social campaigns should compare ChatGPT’s clicks for intent quality and conversions. Measurement tools are limited and inconsistent, so teams must plan proxy measurement until OpenAI’s reporting improves.

OpenAI is hiring its first advertising marketing science leader, per Digiday. Until that role is filled, advertisers will be evaluating ChatGPT clicks largely on faith.

Google Ads Makes Call Recording Default For AI Lead Calls via @sejournal, @MattGSouthern

Google Ads has enabled call recording by default for eligible call flows associated with AI-qualified call leads, with exceptions for prior opt-outs and certain sensitive verticals.

A new Google support page describes the feature, which uses AI to evaluate phone conversations instead of relying on call duration alone to count conversions.

What Changed

Google Ads previously classified a phone call as a conversion primarily based on its duration. Google’s documentation says the new system analyzes call recordings to identify signals of intent, such as a caller asking about specific services, scheduling a consultation, or indicating readiness to purchase.

Google describes the classification as tiered.

  • Primary signal, call recording. If recording is on, AI evaluates the conversation and only qualified calls count as conversions.
  • Secondary signal, call duration. If a call can’t be recorded, duration determines whether it counts.
  • Tertiary signal, ad interaction. If no Google forwarding number is available, ad interaction data is used.

Call Details reports now include an AI-generated summary of each call and hashtags such as “#HighIntent” or “#ConsultationScheduled.”

Call Recording Defaults And Exceptions

Google’s settings page says call recording will remain off for advertisers who have already turned it off and for accounts Google has identified as operating in healthcare or financial services.

Advertisers in those categories can manually enable recording at any time, according to Google.

To turn recording off, advertisers can go to Admin > Account settings > Call ads > Call recording and select Off.

Where It Works

Call recording and AI-qualified conversions are currently limited to calls in which both the calling and receiving phone numbers are in the United States or Canada. Calls must route through a Google Forwarding Number, which requires call reporting to be enabled at the account level.

Only calls to call ads, call assets, and calls from website visits are eligible. Calls from location assets are not supported at this time.

Privacy And Compliance

Google’s settings page says callers will hear an automated message at the start of the call notifying them the conversation is being recorded for quality purposes. Advertisers agree to the Call Ads Supplemental Terms when using the feature and acknowledge they have given notice to employees or other parties who may participate in calls.

Google also says that recordings are used to evaluate lead quality, monitor spam and fraud, and improve the accuracy of conversion reporting.

Advertisers using call recording should review whether Google’s automated notification complies with their own legal obligations regarding recorded calls.

Why This Matters

Advertisers that don’t plan to use AI-qualified call leads are still producing recordings Google analyzes for lead quality, spam, and fraud, unless they turn recording off.

Smart Bidding now optimizes against AI-classified qualified calls when recording is on, and falls back to call duration when it isn’t.

Looking Ahead

Advertisers who prefer call duration as the primary signal can turn recording off in account settings. The duration threshold itself can be adjusted under Goals > Summary > Phone call leads > AI-qualified call leads.


Featured Image: El editorial/Shutterstock

Winning Google Ads Campaign Structures For DTC Ecommerce via @sejournal, @MenachemAni

You’ve got a whole library of winning ads from Meta to run on Google, but you don’t want to spend a ton of time setting up campaigns or becoming a Google guru. So, you take your existing creatives and pop them into Performance Max, spin up some ad copy, and let Google do its thing.

One campaign, one budget, and your entire product line targeting a broad audience – just like Meta taught you. When we audit ecommerce brands expanding to Google, this is the thinking we often see reflected in a highly consolidated account setup.

The logic makes sense if you think in Meta terms. Consolidate spend, let the algorithm find buyers, and scale what converts. It works on Meta because the platform is built on interest-based targeting. You define a pool, feed it plenty of creatives, and the system shows it to the right people.

Except … Google doesn’t work that way. Targeting is driven by active search intent, so a consolidated, broad structure doesn’t give the algorithm better signal – just noise. So, your account ends up burning through your $20,000/month budget without the architecture needed to distinguish between demand that was on its way to being captured and truly net new revenue.

If you live in the world of direct-to-consumer (DTC) and ecommerce brands and operate this way, you aren’t being careless. You’ve mastered one of the most competitive paid channels available and are simply applying that expertise to a platform that operates on entirely different principles.

Let me fix it.

Why Account Structure Is Vital To Success

Every search query in Google is a person telling you something – not a demographic or an interest category inferred from content they’ve engaged with. Explicit, real-time signal that someone is looking for what you offer right now.

That signal is the foundation of everything Google Ads is. Smart Bidding reads it, query matching acts on it, the auction gives it weight, and your campaign structure puts you in a position to capitalize on it.

This is why structure in Google Ads carries more consequence than it does on many other paid channels. Campaigns without clear segmentation and defined boundaries prevent the algorithm from learning efficiently. This spreads budget across queries that don’t reflect the same intent and makes you compete against yourself, leading to outcomes that don’t map to your actual business goals.

The other dimension is economics. Different products carry different margins, average order values, and conversion rates. A structure that treats all of them the same can’t divert spend toward products where it actually makes sense. You end up with an account that converts but doesn’t necessarily generate optimal returns.

And here’s a secret: Sometimes, I never run PMax at all. And if I do, I set it up in a way where it’s not going to just recycle Meta traffic but focus on as much net new as possible (even blocking brand, retargeting, and existing customers can’t get you to 100% net new). But if you have a very heavy Meta presence and PMax looks like it will over-index on recycling traffic, I’d move towards Shopping so we can move the needle.

3 Mistakes That Erode Efficiency For Google Ecommerce

1. Launching Every Campaign Type At Once

The instinct to go broad from day one is understandable. You have products to sell with multiple campaign types available to you and a budget ready to deploy. So you build out brand Search, Shopping, Performance Max, and YouTube, and wait for the data to come in.

The problem is that each of those campaigns needs impressions, clicks, and conversions to learn. When you split a less-than-astronomical budget across five campaign types, none of them gets enough volume to learn efficiently. Visibility is low across the board, and data is slow to compound, and Google’s machine learning systems are starved of the information they need to do better for your account.

Your account is running, but it isn’t moving. At the end of the quarter, you’ll still have no meaningful insights and won’t be able to optimize with confidence.

A smarter approach could be to start with just a couple of campaigns, like Search plus Shopping. This lets you get wider product visibility without being constrained by budget. Once those campaigns have data behind them and are generating returns, you layer in PMax, YouTube, and other formats one by one.

This way, each new move has a foundation to build on rather than competing for scraps.

2. Putting The Same Products In Multiple Campaigns

When your flagship product lives across multiple campaigns, they compete against each other in the same auction. That means a split budget, divided impressions, and not enough conversion momentum for any campaign to become meaningfully better.

Reporting is just as damaging. Sales come through, but you can’t tell which campaign was responsible. Attribution, which is already murky when two platforms are involved, gets harder. And optimization decisions get made with incomplete data.

Clean product segmentation across your account solves all three problems. Each product has a home, which makes performance readable. And when something isn’t working, you know exactly where to look.

3. Segmenting Performance Max Asset Groups By Audience Signal

Performance Max gives you audience signals as an input – customer lists, past purchasers, site visitors. The temptation is to use those signals as the basis for how you divide your asset groups. One group for past buyers, one for prospecting, one for lapsed customers.

The problem is that audience membership has nothing to do with the economics of what you’re selling. A past buyer and a new visitor can both be in the market for your highest-margin product. Structuring asset groups around who they are rather than what you’re selling means your budget isn’t organized around the products that actually matter most to your business.

A more effective approach is to build asset groups around shared product themes – bestsellers, new releases, bundles, seasonal offers. This way, the creative, the budget, and the optimization signal are all pointed at a coherent set of products with similar business value. Performance Max can still find the right audience. Your job is to give it the right product context to work with.

3 Proven Examples Of Google Ads Account Structure For Ecommerce

Example 1: Single-Product DTC Brand

A brand selling one hero product with a few variants (sizes, colors, or bundles) doesn’t need a complex account structure, just a disciplined one.

Start with two campaigns:

  • Branded search captures anyone searching for you by name (high intent), protects your brand equity, and tends to convert at a lower cost – so remember not to use automated bidding.
  • Either Performance Max or Shopping to drive product discovery.
  • If you choose PMax, divide asset groups by variant type rather than audience: one for the core product, one for bundles, one for any subscription or multi-unit offers. This keeps creative and budget in line with how the product is actually sold rather than who you think is buying it.

Adding both retail campaigns or YouTube before the first two layers capture enough conversion data only splinters your budget and stops the algorithm from learning anything meaningful to optimize against.

Example 2: Multi-Product DTC Brand With Bestsellers

Brands with larger catalogs make a common structural mistake: treating all SKUs equally. A single PMax campaign with one asset group covering 40 items gives Google no basis for prioritization and will spend where it finds the path of least resistance, which isn’t always where your margins are.

The better approach is to build asset groups around product tiers.

  • Bestsellers – products with the strongest sales velocity and healthiest margins – get their own asset group with dedicated creative and the largest share of budget.
  • New releases get a separate asset group because they need impression volume to gather data and shouldn’t compete directly with proven performers.
  • Include lower-margin, specialty, or slow-moving SKUs but cap their spend, or exclude from PMax entirely and handle them through a Shopping campaign where you have more direct control.

This structure makes performance readable by economic impact level. When a bestseller starts to slip, you see it immediately. And when a new release gains traction, you can promote it without disrupting the rest of the account.

Example 3: Seasonal DTC Brands

For brands with strong seasonal demand, like gifting or back to school, the structural challenge is running seasonal campaigns without damaging the learning of evergreen ones. The approach here is to treat seasonal pushes as additions to the account, not replacements.

  • Evergreen PMax stays live and funded at a baseline level throughout the year.
  • When a seasonal moment approaches, a separate PMax campaign is layered on with its own budget, asset groups built around the seasonal offer, and a defined run window.
  • Seasonal spend is then contained so that when it ends, the evergreen campaign’s learning history is unaffected.
  • When the seasonal campaign winds down, asset groups are paused rather than deleted. Conversion data accumulated during each period is preserved and available when the next seasonal cycle begins, which shortens the relearning period significantly compared to building a new campaign from scratch each time.

Make This Read Worthwhile: Product Segmentation Exercise

Meta finds customers by matching your offer to people’s interests. Google finds customers who are actively looking. What both platforms share is that the systems are increasingly in charge of the operational side: Smart Bidding, Advantage+, Performance Max. These tools make decisions about who sees your ads, when, and at what cost. The advertiser’s job has shifted from button pusher to signal architect.

On Google, that starts with how your campaigns and product/asset groups are organized.

Your Next Step To Value

Before you change any settings or adjust any budgets, try this product segmentation exercise.

  • Pull your catalog and group SKUs by shared characteristics: bestsellers, new releases, bundles, seasonal offers, margin tiers. The goal is to understand which products belong together and which need their own dedicated focus.
  • Once you have that, look at whether retargeting is siloed or folded into your broader activity. It should be a standalone campaign as blending it with prospecting dilutes performance data and makes it harder to read what’s actually driving new customer acquisition.

These two steps alone will give you a clearer foundation than many DTC brands have as they start layering in Google Ads as a channel.

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