Competitor Analysis In Local SEO And How To Gain An Edge via @sejournal, @JRiddall

In every community, multiple businesses and business types vie for prominence within a limited geographic radius.

As such, when it comes to online visibility and local SEO, competitor analysis isn’t just a best practice – it’s a necessity.

Understanding and responding to your rivals’ strategies, strengths, and weaknesses is the cornerstone of a winning local SEO campaign.

For SEO professionals, this means going beyond surface-level observations and diving deep into data to uncover actionable insights.

Let’s explore how to conduct a thorough competitor analysis and leverage any findings to gain an edge in local organic search, drive targeted traffic, and improve the bottom line.

Identifying Your Local Online Competition

Before you can analyze your competition, you need to identify them.

A business you consider a competitor offline may or may not be a competitor online, which will determine whether or not you can learn and apply anything from how their web presence is structured.

Furthermore, at a local level – and depending on the service or product – you may very well find large players like big box stores or ecommerce offerings appearing in the search results.

Here, too, there may not be much to be learned from a tactical perspective, but you do need to understand what and who you are up against in order to develop strategies for any given keyword or topic.

Understanding who the competition is and how far ahead they may or may not be will help you determine where to focus your attention.

A good starting point for any SEO strategy is from a position of strength.

In other words, those areas where your business has established some authority and visibility relative to your competitors.

If you have limited to no authority or visibility, it may be worthwhile focusing your attention elsewhere and considering paid search or social advertising strategies to bridge the gap.

A simple incognito Google search for your primary keywords in your target location will display a list of relevant businesses along with local directories and industry-specific websites, which all represent competition for your customers’ attention.

Alternatively, SEO tools like Ahrefs or Semrush will call out domains/websites, i.e., competitors found to be ranking for the same keywords your domain does.

These tools provide a wealth of content and keyword gap information, which will be used for much of the analysis outlined below.

Key Areas Of Local SEO Competitor Analysis

1. On-Page SEO Analysis

Any effective competitor analysis will naturally begin with a review of competitors’ websites to see “how” they may be able to outrank you and/or what they may be trying to rank for.

Examine the primary website content of any competitors outranking your website, focusing on relevant local keywords you want to be found for.

What keywords do they use in their titles, page headings, and link anchor text. These are presumably the keywords they have optimized for.

Keep in mind that when reviewing a competitive website or content, the assumption is that it was created and published with SEO in mind. However, this may not always be the case, so don’t be surprised if your competitor’s pages are not optimized; rather, look at this as an opportunity.

Are there pages for specific neighborhoods or landmarks? In other words, are your competitors looking to target customers in areas where you are or are not?

Analyze their structured data/schema markup, which helps search engines understand the context of their content.

Tools like Google’s Structured Data Testing Tool can help with this. Structured data is also an important consideration in optimizing for AI Search, a topic we’ll leave for another day.

Assess their website’s user experience and mobile-friendliness by running a Google PageSpeed Insights report on any of the competition’s ranking pages, along with the same on your own, to see what gaps exist.

Google prioritizes mobile-first indexing, so it goes without saying that a mobile-friendly website is essential for local SEO.

2. Google Business Profile (GBP) Optimization

A survey of SEO professionals by Brightlocal found that GBP optimization is the most valuable local SEO service, followed by creating content and web design.

For many businesses, their GBP is as (if not more) important than their website.

As such, reviewing your competitors’ GBP can reveal how often you need to post content or how many reviews you need to compete.

Your competitors’ GBP is a treasure trove of information. Analyze their chosen categories, keyword usage in business descriptions, the quality and quantity of photos and posts, and their engagement in the Q&A section.

Pay close attention to their posting frequency. Are they regularly sharing updates, offers, and events?

According to Google, “Businesses that add photos to their Business Profiles receive 42% more requests for directions on Google Maps, and 35% more clicks through to their websites than businesses that don’t.”

3. Local Citation Analysis

Your business name, address, and phone number (NAP) appearing in citations help strengthen local SEO as they confirm your geographic relevance to Google.

Local directory submission still very much matters when it comes to establishing local authority and visibility.

Here, too, you can conduct an incognito search and review local directories, or you can use tools like Whitespark or BrightLocal to identify where your competitors are listed.

Focus on the consistency and accuracy of their NAP information. Inconsistent citations can confuse search engines and negatively impact rankings.

A study by Moz found citation accuracy is a key factor in local search rankings.

4. Local Link Building Analysis

Similar to citations, obtaining links from relevant, local sources such as local blogs, newspapers, and chambers of commerce is highly valuable as backlinks have the effect of validating both the localness and service/product focus of a business.

Building relationships with local influencers and businesses can also help you acquire high-quality local backlinks.

Use tools like Ahrefs or Semrush to analyze your competitors’ backlink profiles. Identify their link sources and assess the quality of those links to see if it would be worthwhile to pursue the same.

Review your competitors’ websites to see if they’ve established local partnerships, and then see if those partners have linked to or mentioned them on their sites.

5. Review And Reputation Analysis

Reviews are a critical factor in terms of establishing customer trust and, by extension, local search authority and rankings.

Effective reputation management can significantly impact local SEO performance.

Analyze the volume, sentiment, and recency of your competitors’ Google, Yelp, or local/industry directory reviews.

Pay attention to how quickly and how your competition responds to reviews, both positive and negative.

6. Local Content Strategy

Content is still king, and a well-planned and effective content marketing strategy can set a local business apart.

Creating and sharing relevant, high-quality content that your customers and prospects want to read, like, and share is key to providing expertise while building authority and trust.

In fact, it can be argued that creating content that will answer all of your customers’ questions about selecting, purchasing, and using your products and services is the basis of modern SEO, local or otherwise.

Analyze the types of content your competitors are producing. Are they creating blog posts about local events, neighborhood guides, or customer success stories?

Identify content gaps and opportunities to create unique and valuable content for your local audience.

Leveraging local news and events can create very relevant content.

Expanded Strategies To Gain An Edge Through Competitor Analysis

Identify Gaps And Opportunities

This is the foundational step in leveraging the competitive analysis you’ve done.

Your competitor analysis should reveal where your rivals are falling short. These gaps represent opportunities for you to excel and surpass them.

Don’t just note the gaps; prioritize them. Which weaknesses, if addressed, will yield the most significant impact on your local SEO?

Consider factors like search volume for related keywords and the potential for increased customer engagement.

For example, if you note your competitors have not taken advantage of certain sub-categories in their Google Business Profile, ensure you do and key on those sub-categories with content like blog posts, images, or videos you create and share via GBP posts and elsewhere.

Reverse Engineering Successful Strategies

Reverse engineering what your competitors have done doesn’t mean blindly copying their website, content, or campaigns.

It’s about understanding why their strategies work and adapting them to your unique business. Again, be sure to select your true online competitors validated by performance data.

Analyze the elements of their successful strategies. Is it their content, their link-building tactics, their GBP optimization, or something else?

Once you identify the key components that appear to be boosting their presence relative to yours, brainstorm ways to improve upon what they and you are doing. Focus on adding value and differentiation.

For example, a local fitness studio might observe a competitor’s blog posts on “healthy meal prep” generating significant engagement on social media.

It analyzes the competitor’s content, noting the use of high-quality images, easy-to-follow recipes, and local ingredient recommendations.

It then creates its own blog posts on the same topic, but it also includes video tutorials, printable shopping lists, and interviews with local nutritionists, providing a more comprehensive and engaging experience.

Hyperlocal Content Creation

As discussed, content built to resonate with your local audience is essential for local SEO. It can be the difference between you and your competition in terms of both organic search ranking and engagement with your customer base.

Go beyond generic content. Focus on creating content specific to your target location. This could include neighborhood guides, local event calendars, or interviews with like-minded local business owners.

The goal is to establish your business as the trusted source of local information, particularly in areas where you have unique expertise and experience.

As an example, a local bookstore creates a blog series called “Neighborhood Spotlight,” featuring interviews with residents about their reading habits and favorite books or magazines.

It also creates a “Local Author” section on its website, showcasing books by writers from the area.

Local stories about neighbors can be of real interest to residents of a community and can initiate conversations about the business both online and off.

Another example could be a local hardware store or plumber creating, publishing, and sharing “how to” videos on their website, YouTube, and GBP centered around local weather conditions.

In a northern community, one such video might be titled “How to prepare your pipes for a winter freeze in [town name],” while in the south, it becomes “How to guard against flooding in [town name] during hurricane season.”

Building Local Relationships

Networking and partnering with other local businesses and influencers can significantly boost your local authority and visibility.

You may notice thriving local businesses or competitors in your area leveraging these types of partnerships, and if so, this should be a clear signal for doing the same.

If not, this becomes an important opportunity to differentiate your business.

Building relationships takes time and effort, but they will certainly pay off if properly planned and nurtured.

Participate in local events, join local business associations, and collaborate with other like-minded businesses on joint promotions.

The goal is to create a network of local connections that can amplify your reach, credibility, and trust.

A local coffee shop partners with a nearby bakery to offer a “coffee and pastry” combo deal. The shop also collaborates with a local artist to display their artwork, creating a unique and engaging atmosphere.

All three businesses benefit from increased exposure to each other’s customer base.

In another example, a local clothing boutique sees a competitor gain traction from partnering with and supporting a local community organization.

It then looks to establish similar relationships but ensures the return on investment (ROI) of each partnership by co-creating content, running events, and providing unique, branded promotional codes and URLs for tracking engagement and sales.

Monitoring And Adapting

Local SEO is an ongoing process. You need to regularly monitor your competitors, identify any new entrants or tactics, and adapt your strategies as needed.

Track key metrics, such as keyword rankings, organic website traffic, content publishing/sharing, and review volume. The tools noted above can help you do so on a scheduled basis.

Turning Competitor Insights Into Local SEO Success

Competitor analysis is an indispensable component of any successful local SEO strategy.

By properly identifying the competition and understanding your rivals’ strengths and weaknesses, you can identify opportunities to improve your local search visibility and stave off any threats as they arise.

Remember, SEO is a continuous process that requires ongoing monitoring and adaptation.

By leveraging the tools and strategies outlined here, you can work towards gaining and maintaining an edge.

More Resources:


Featured Image: HZ Creations/Shutterstock

Google Maps Gets An Upgrade To Combat Fake Reviews via @sejournal, @MattGSouthern

Google has updated its AI systems for Maps and Business Profiles, which now use Gemini to identify risky profile edits and fake reviews.

Gemini Finds Suspicious Profile Edits

Google is employing Gemini to spot fake changes to Business Profiles.

It can distinguish between a regular update, like a slight name change, and a sudden, suspicious shift, such as changing a business category from a “cafe” to a “plumber.”

In its announcement, Google said:

“We trained a new model with the help of Gemini that identifies potentially suspicious profile edits. A business that changes its name from ‘Zoe’s Coffee House’ to ‘Zoe’s Cafe’ isn’t suspicious—but a business that suddenly changes its category from ‘cafe’ to ‘plumber’ is.”

Google says this new system has blocked thousands of risky edits this year.

New Tools to Stop Fake Five-Star Reviews

Google will use Gemini to spot fake five-star reviews by tracking reviews over time. This allows the system to find new signs of abuse, even after the review is posted.

The company has launched alerts in the US, UK, and India. These alerts warn users when suspicious five-star reviews have been removed. Google plans to roll out the alerts worldwide next month.

See an example of the alerts below.

2024 in Numbers: Content Moderation

Google shared strong numbers from its work in 2024:

  • Over 240 million policy-violating reviews were blocked or removed before many people saw them.
  • More than 70 million risky edits to Maps listings were stopped.
  • Over 12 million fake Business Profiles were removed or blocked.
  • Posting was restricted on over 900,000 accounts that broke the rules repeatedly.

What This Means for SEO and Local Marketers

For SEO specialists and local marketing professionals, these updates underline the need for honest review strategies and careful Business Profile management.

As Google’s AI improves, tricks like fake reviews and unauthorized profile changes are easier to catch. Companies using shady tactics will face steeper penalties, while those focusing on genuine customer engagement will gain more trust from Google.

Best Practices for Local SEO

Given these advancements, local SEO professionals should:

  1.  Ensure client review practices follow Google’s rules.
  2. Ensure all Business Profiles are correctly claimed and managed.
  3. Monitor profile changes and review patterns.
  4. Focus on getting honest customer feedback.
  5. Use Google’s tools to report any suspicious activities by competitors.

Looking Ahead

Google plans to keep improving its systems. The company stated it will “keep working on the front lines and behind the scenes to keep content on Google Maps helpful and reliable.”

More details are available in its Content Trust and Safety Report.

Google Business Profile Suspensions Rise, But Appeals Are Delayed

Google Business Profile (GBP) suspensions have steadily risen since January, and as they increase, appeal resolution times have grown significantly – from about five days to nearly five weeks.

As a Platinum Product Expert in the Google Business Profile Support Forums, I help small businesses navigate Google’s GBP platform.

For many of these SMBs, Google is a primary lead driver, and when their listing goes south due to a suspension, life can get very hard.

Image from author, March 2025

What We Know

We noticed in February that forum complaints about suspensions reached their highest level since last August.

Users typically try support first but when frustrated, a subset of them find their way to the forums to see what their next steps are.

The forums provide a canary-in-the-coal-mine function allowing outside observers to understand problems that Google Business Profiles are currently experiencing.

Based on the current daily average posting rate, we estimate that March’s suspension-related posts will surpass February’s total. (Image from author, March 2025)

The weekly influx of these posts has not slowed. In fact, it’s accelerating.

Posts peak on either Mondays or Tuesdays, when business owners return to the office to deal with their suspensions and appeals.

You can see in the following chart that these daily high points and weekly totals continue to increase.

Image from author, March 2025

Why It’s Happening

Many others, who are managing local profiles, report an uptick in suspensions. The exact reason for this increase remains unclear.

As usual, Google has provided no explanation, despite overwhelming demand on both support channels and the forum.

When Google updates the algo, perhaps to increase trust in its listings, suspensions seem to be triggered – even when the user makes even minor changes to the profile.

Unfortunately, we do not yet know which attributes Google is finding unacceptable.

Google staffs their support for the “typical” level of suspensions. Appeals of those suspensions are handled by humans, and a suspension increase can cause the staff to get further and further behind.

These delays contribute to some of the “noise” we are seeing in the forum. At this point, the appeal process is taking somewhere on the order of 4 weeks or more, not the ~5 days noted by Google.

Image from author, March 2025

Bulk & API Accounts Also Impacted

GBP Bulk and API accounts – where a single corporate account can add new locations in bulk, with minimal additional verification or change information – have been impacted as well.

Several bulk and API account managers report that individual listings within bulk and API accounts now require manual re-verification even after minor edits, creating massive headaches for the corporate marketing teams trying to re-verify a listing in Peoria.

Late yesterday, Google confirmed the re-verification issues in a statement on the forum.

Our research indicates that the problem started much earlier than last week, and we are not convinced that the problem is yet solved.

Image from author, March 2025

However, Yext was reporting continuing issues on their system update page.

Image from author, March 2025

Don’t Make Changes

We strongly advise not making any changes to your listing at this time.

It appears Google does not yet have a handle on whatever is causing the increase in suspensions and re-verifications.

It obviously doesn’t have a handle on dealing with the large number of appeals. Thus, if your listing gets suspended, you will experience significant delays in getting reinstated.

We recommend you pause making any changes to your individual, API-managed, and bulk listings, at least until Google clarifies the issues or, more importantly, until support addresses the appeals backlog.

More Resources:


Featured Image: voronaman/Shutterstock

Google Business Profile Update: QR Codes For Review Pages via @sejournal, @MattGSouthern

Google has rolled out a new feature for Google Business Profiles that makes it easier to collect customer reviews.

You can now generate custom QR codes that, when scanned, direct customers straight to your business’s review page.

Google announced the update today on X:

How to Access the Feature

You can access the QR code generator by following these steps:

  1. Visit your Google Business Profile dashboard on desktop
  2. Click on the “ask for reviews” option
  3. Follow the on-screen instructions to generate either a direct link or a QR code

The system offers multiple sharing options, including Email, WhatsApp, and Facebook.

What This Means For Businesses

This update gives you more ways to increase review volume with minimal friction. QR codes can be displayed at physical locations, added to receipts, or included in post-purchase communications.

Review quantity and quality can enhance local search visibility. While reviews don’t impact search rankings, they affect Google’s local pack.

See more:

Customers More Willing To Write Reviews

On the topic of local search, I covered a relevant study earlier this week that finds customers are increasingly willing to write reviews.

BrightLocal analyzed 15 years of data and determined that customers are growing more aware of the importance of reviews. This awareness makes them more eager to contribute their thoughts and opinions.

The study reads:

“… despite the challenges of maintaining a consistent stream of new reviews, consumers are overwhelmingly willing to write one. It’s all about giving them a strong reason to do so (AKA a memorable experience) and catching them at the right time.”

See more:

Greater customer awareness is a double-edged sword, the study points out.

While people are more willing to write reviews, they’re less trusting of overall review scores. This means customers consult “alternative” sources like TikTok and YouTube in addition to checking Google reviews.

As you utilize this QR code feature to gather more reviews, remember that it’s important to be visible across multiple platforms to reach today’s customers.


Featured Image: BestForBest/Shutterstock

Do Reviews Still Matter? Study Looks At Changing Consumer Behavior via @sejournal, @MattGSouthern

BrightLocal has released a new report analyzing 15 years of consumer review behavior data. The findings reveal shifts in how people research and buy from local businesses.

Here’s more about the study and what it means for marketers.

Historical Trends

The report tracks the popularity of online reviews. It notes a rise in local business research from 2015 to 2016, which coincided with smartphone ownership reaching 77% among U.S. adults.

This trend peaked during the COVID-19 pandemic in 2020, when 59% of consumers said they researched local businesses nearly daily.

After that, the number of consumers researching local businesses steadily decreased.

Traditional Review Metrics Less Important

Consumers now place less importance on traditional review metrics:

  • Fewer consumers expect perfect five-star ratings.
  • People care less about how recent reviews are compared to 2018–2020.
  • Star ratings still matter, but more customers see them as “vanity metrics” instead of accurate indicators of business quality.

The report notes:

“This reinforces the point that consumers are more understanding of the challenges to maintain high ratings, and that it’s not a realistic indicator of true quality as a standalone factor.”

Consumers Willing To Write Reviews

Consumers may care less about reviews when deciding what to buy but are still willing to write them.

In the last five years, almost three-quarters of adults in the US have written an online review.

Additionally, data indicates that consumers are more willing to write reviews, even if they didn’t do so in the past year.

The report states:

“For business owners, what this shows is that, despite the challenges of maintaining a consistent stream of new reviews, consumers are overwhelmingly willing to write one. It’s all about giving them a strong reason to do so (AKA a memorable experience) and catching them at the right time.”

Related Webinar:

Platform Preferences

Screenshot from: brightlocal.com/research/consumer-reviews-historical-trends/, March 2025.

Google continues to lead as the preferred review platform, but the research shows movements among other platforms:

  • Facebook has dropped in both usage and trust from 2020 to 2025.
  • Yelp remains stable as a trusted review source.
  • Platforms like YouTube, local news outlets, and social media are more influential in helping consumers make decisions.

The report suggests that the distinction between “traditional” and “alternative” review platforms is less relevant, posing the question:

“What does a consumer care about the definition of a review platform, really?”

Screenshot from: brightlocal.com/research/consumer-reviews-historical-trends/, March 2025.

I’m sharing a personal anecdote here: I tend to do much of my local business research on YouTube and TikTok.

I’m traveling out of town this month, and I used a combination of both platforms to decide which hotel to book, the exact room type I wanted to book, and the restaurants I wanted to eat at while I’m there.

As the report notes, I felt the experiences shared on YouTube and TikTok were a more authentic representation of what I’d experience as a consumer. Although they don’t have standardized review systems, videos offer all the information needed to make an informed decision.

What This Means For Marketers

While recency and star ratings matter for local visibility, they no longer tell the whole story for customers.

BrightLocal’s study offers these takeaways for marketers:

  1. Be visible on various platforms, not just review sites.
  2. Respond to customer feedback instead of just aiming for high ratings.
  3. Use your business identity, like a Google Business Profile, to connect with socially conscious consumers.
  4. Adapt to the changing ideas of “review platforms.”
  5. Ask for reviews. Customers are willing to write them, so don’t hesitate to ask.

See the full report.


Featured Image: ImageFlow/Shutterstock

Local SEO Schema: A Complete Guide To Local Structured Data & Rich Results via @sejournal, @rio_seo

Structured data markup can work diligently behind the scenes to help your local business shine online.

It can add eye-catching rich results to your search results, like review stars, FAQs, and breadcrumbs, that grab attention and encourage more clicks.

Structured data uses the standardized vocabulary of Schema to tell search engines – and even AI tools – exactly what your website is about, making it easier for customers to find you.

While it’s not a direct ranking boost, structured data plays a big role in making your business more visible, whether in traditional search results or AI-powered tools like Gemini or ChatGPT.

From a local ice cream shop to a hardware store, adding structured data can make a huge difference in boosting your local SEO and staying ahead in today’s ultra-saturated digital world. It often remains an untapped resource, despite its potential to significantly enhance your local SEO strategy.

This guide will equip you with actionable knowledge to use structured data markup to boost your local SEO and strengthen your visibility across search engines and AI platforms.

Why Does Schema Matter?

Structured data with Schema convey additional information to search engines so they can interpret and display your content more effectively, giving your business a competitive edge in search engine results pages (SERPs).

Google has consistently highlighted the importance of schema and structured data in delivering relevant, detailed information to users.

Implementing schema correctly can improve your visibility, attract more clicks, and even increase conversions.

Let’s clarify key terms related to schema and structured data markup.

Understanding Schema, Structured Data, Rich Results, And SERP Features

Local search marketers often use the terms “schema”, “schema markup” and “structured data” interchangeably, but there are differences to understand.

Structured Data

Structured data is the format for organizing and describing information on a webpage. By implementing structured data markup to a page, you convey additional information and make it easier for search engines to accurately interpret your pages and display relevant snippets in SERPs.

Schema

Schema is an open source standardized vocabulary used to markup structured data. There are other vocabularies, but the search industry uses Schema.org which is a collaborative initiative founded by Google, Bing, Yahoo, and Yandex in 2011.

This vocabulary enables webmasters to tag elements like business names, addresses, phone numbers, customer reviews, and services.

Pages using structured data with schema are eligible for rich results, which can significantly improve how your business appears in search results.

Rich Results

Rich results (also known as rich snippets) are enhanced search elements that provide more detailed and visually engaging information.

Rich results can also be referred to as “SERP features.” Examples include:

Rich results not only improve click-through rates but also help your business stand out in competitive local search results.

SERP Features

A SERP feature is a specialized element on a search results page that provides extra information or functionality beyond standard results.

Examples include featured snippets, local packs, and knowledge panels. It is a broader category covering various elements, while a rich result enhances individual listings using structured data.

Why Structured Data Matters

Structured data is an integral part of any business’s local SEO strategy for myriad reasons. Let’s explore each reason more in-depth.

Improved Search Engine Understanding

Structured data acts as a translator, turning your website’s content into a format that search engines can easily understand and classify.

This allows Google, large language models (LLMs), and other engines to identify key information such as your business hours, location, services, and customer ratings.

The better search engines understand your site, the more likely they are to display relevant information to users.

Enhanced SERP Visibility

Rich results generated from structured data are more visually appealing than standard search results.

For example, a local bakery using schema markup might appear with review stars, a photo, operating hours, and a “Place an Order” button directly in the SERPs.

This enhanced visibility can drive more traffic to your site and attract higher-quality leads.

Increased Click-Through Rates

Pages featuring rich results typically enjoy higher click-through rates (CTRs) compared to those with standard results.

By giving users detailed information upfront – such as pricing, availability, or reviews – you make it easier for them to decide to engage with your business.

Competitive Advantage

In saturated local markets, structured data markup can differentiate your business from competitors.

If your competitor’s listing only shows basic details while yours features rich elements like sitelinks or a star rating, potential customers are more likely to click on your result.

Voice Search Optimization

As voice search grows in popularity, structured data becomes even more important.

Devices like Google Assistant rely heavily on schema to deliver concise, accurate answers to voice queries.

For example, adding a “FAQ” schema to your site can make your business the top result when users ask questions like, “Where’s the best coffee shop near me?”

The Role Of Structured Data In Local SEO

As evidenced above, structured data serves as a vital tool for local businesses, helping search engines understand and present your information more effectively.

For businesses aiming to improve visibility in local search results, structured data provides an opportunity to display essential details in a highly appealing format.

With schema, businesses can highlight critical information such as:

  • Business hours, including holiday schedules.
  • Customer reviews and ratings.
  • Location details with maps and directions.
  • Product pricing and availability.
  • Events and promotions.

For example, a local bakery could use structured data to feature customer reviews, a “Place an Order” button, and seasonal promotions.

An event venue might showcase upcoming events with dates, times, and ticket links, making it easier for potential customers to engage directly from search results.

Practical Benefits For Local Businesses

Here’s how structured data benefits local businesses in practice:

  • Restaurant Example: A family-owned diner uses schema to display operational hours, reviews, and menu links, reducing barriers for diners looking for quick information.
  • Retail Example: A local bookstore features event details, such as upcoming author signings, directly in search results to attract customers.
  • Service Example: A home improvement company highlights service areas and customer testimonials, building credibility and attracting clicks from targeted local users.

These enhancements create a competitive edge by presenting detailed and relevant information before the customer even clicks on your website.

Data And Google Business Profile

Structured data on a location page doesn’t directly affect Google Business Profile (GBP) features like the Map Pack or reviews, but it enhances organic search features, such as rich results, by improving how search engines interpret your website.

While schema doesn’t directly impact GBP rankings, it complements them by ensuring consistent, accurate data across platforms, boosting credibility and visibility.

Including details like address, hours, and services in structured data helps Google associate your site with your GBP listing and can even fill gaps in unclaimed profiles.

Structured Data And Local Ranking Signals

Structured data is not a direct ranking signal in search engine algorithms, as confirmed by Google representatives like John Mueller.

However, it is essential for boosting a website’s visibility and engagement, both of which can impact search rankings.

By organizing information for easy interpretation, structured data improves how content appears in search results, encouraging clicks and interaction.

How Structured Data Impacts AI Results For Local Brands

The rise of AI in search engines and virtual assistants has redefined how structured data impacts digital visibility.

Once primarily a tool for helping search crawlers understand webpage content, structured data now plays a vital role in ensuring local landing pages perform well in AI-driven platforms like Gemini, Bing Chat, ChatGPT, and voice assistants such as Amazon Alexa and Google Assistant.

Structured Data: The Foundation For AI Optimization

Structured data is essential for AI systems like ChatGPT, helping them deliver accurate and relevant information.

Local landing pages using structured data, such as LocalBusiness or GeoCoordinates schema, provide a framework that AI can easily process for precise results.

For instance, structured data defining a business’s address, hours, and reviews allows AI platforms to seamlessly integrate this information into conversations.

Key Benefits Of Structured Data For AI

  1. Improved Contextual Understanding: Structured data helps AI systems understand relationships between key entities on a page. For example, linking a business’s name, address, and service area allows AI to provide more accurate answers for local queries like “electrician near me” or “top-rated gyms in San Diego.”
  2. Enhanced Rich Results: AI tools prioritize structured data to create detailed rich results. A local landing page with Review and AggregateRating schema can lead to AI displaying customer ratings and reviews directly in search results, fostering trust and engagement.
  3. Voice Search Optimization: Structured data enables voice assistants to deliver precise answers. For example, a local restaurant with schema data about its menu and hours will yield accurate responses to queries like “What time does Joe’s Diner open?”
  4. AI-Powered Features Integration: AI models like Google’s Search Generative Experience (SGE) synthesize content into conversational summaries. Local pages with detailed markup are more likely to be included in these overviews, giving businesses better visibility in AI-driven search environments.
Brand Retailer Local Page AI Overview ExampleScreenshot from search, Google, January 2025 – Brand Retailer Local Page AI Overview Example (webpages are utilizing advanced schema)

Localized Search Benefits Of Structured Data

AI search systems increasingly focus on localization, making structured data essential for businesses targeting specific geographic areas.

Key schema types that enhance localization include:

  • GeoCoordinates Schema: Ensures precise location information, allowing AI to integrate it into map-based results.
  • LocalBusiness Schema: Supplies essential business details like name, hours, and services offered.
  • Event Schema: Highlights local events and activities directly tied to the user’s location and query.

Practical Steps To Implement Structured Data For Local Pages

Structured data is essential for local business websites aiming to improve visibility in search engine results.

While many local sites have basic structured data enabled, implementing detailed and well-validated markup can significantly enhance search engine performance and qualify pages for rich results.

Below is a comprehensive guide to applying schema markup effectively.

Step 1: Select The Best Schema.org Category

Choosing the appropriate Schema.org category is critical for ensuring an accurate representation of your business in search results.

Schema.org provides various categories specifically tailored for local businesses. For example:

  • Ice Cream Shops: Use schema.org/IceCreamShop
  • Hardware Stores: Use schema.org/HardwareStore

If no specific category exists for your business, use the general schema.org/LocalBusiness.

Additionally, if you’re technically inclined, you can propose new categories via the Schema.org GitHub forum.

Recommended Local Business Schema for a Hardware StoreScreenshot from schema.org, January 2025 – Recommended Local Business Schema for a Hardware Store

Step 2: Implement Required Schema Properties

After selecting the correct category, include the following required schema properties to ensure validation and avoid disqualification from rich results:

  • url: The URL of the landing page.
  • name: Name of the business.
  • openingHours: Business operating hours.
  • telephone: Business contact number.
  • image: A relevant image (e.g., storefront).
  • logo: A link to your business logo.
  • address: Business address visible on the landing page.
  • geo: Geographical coordinates of your business.
  • areaServed: The service area, preferably specified as a ZIP code.
  • mainContentOfPage: The primary content of your landing page.

Step 3: Add Highly Recommended Schema Properties

These properties are not required but are highly recommended for enhancing visibility:

  • review: A review of your business (only if the local landing page has visible reviews).
  • aggregateRating: The overall rating based on multiple reviews. Ensure compliance with Google’s Review Rich Results guidelines.
  • FAQPage: Mark up FAQ sections with this schema to appear as FAQ rich results.
  • alternateName: Alternative names for your business, e.g., “Acme Inc.” vs. “Acme Stores.”
  • sameAs: Links to third-party profiles like Facebook, YouTube, or Wikipedia.
  • hasMap: A link to your business’s location on Google Maps.
  • breadcrumb: Structured navigation schema to improve rich results in SERPs.
  • department: Internal departments or services within your business.
  • priceRange: A general indicator of your pricing, such as “$$$.”

Step 4: Explore Advanced Schema Types

For businesses seeking even more advanced features, consider these schema types:

  • SearchAction: Formerly known as the sitelinks search box, lets users perform site-specific searches directly from the search engine results page (SERP), enhancing engagement and accessibility.
  • additionalType: Defines additional topical relevance, often using Wikipedia categories. For example, a sporting goods store might use the Wikipedia page for Sports Equipment.
  • headline: Helps local businesses optimize key pages—such as service offerings, promotions, and blog posts—by providing a clear, structured title that improves visibility in search results.
  • alternativeHeadline: Allows local businesses to add a secondary title variation, making content more discoverable for different search terms and customer queries related to local services.
  • significantLink: Highlights key pages that matter most for a local business, such as appointment booking, contact pages, or location-specific services, improving navigation and SEO.
  • contentLocation: Specifies the geographic area a business serves, helping search engines associate its services with a specific city or region, boosting local search rankings.

Step 5: Validate Your Schema Markup

Proper validation is critical for ensuring your structured data qualifies for rich results. Google provides several tools for this purpose:

  • Schema.org Structured Data Validator: Tests structured data directly by pasting your code into the tool. It flags both errors and warnings. While errors must be fixed, warnings are less critical and may not affect rich results.
Validated Schema Example (VALIDATED WITH NO ERRORS/WARNINGS) Screenshot from Schema Markup Validator, January 2025 – Validated Schema Example (validated with no errors/warnings)
  • Rich Results Test: Google’s official tool to preview which rich results can be generated by your structured data.
    Rich Results Test
  • Google Search Console Enhancement Reports: Monitors structured data across your site and provides enhancement reports, highlighting pages with errors or warnings. Notifications from Search Console should be addressed promptly to maintain performance.
    Google Search Console Enhancements Reporting ExampleScreenshot from Google Search Console, January 2025 – Google Search Console Enhancements Reporting Example

Step 6: Measure Rich Results Performance

Tracking your rich results’ performance helps you understand the impact of your schema implementation.

Third-party tools like Semrush offer “SERP feature” reports that show the aggregate rich results your site is earning. This data can be used to identify further optimization opportunities.

Semrush SERP Features Trend ExampleSemrush SERP Features Trend Example

You Can’t Go Wrong With Implementing Good Structured Data

Adding structured data to your location pages is a powerful way to enhance local SEO and improve how search engines and AI systems display your business.

Structured data is especially important for AI, as it helps models like ChatGPT and search assistants better understand and showcase your business details.

It also ensures your website’s information aligns with your Google Business Profile, even if your listing is incomplete or unclaimed.

By making key information easy to find, structured data benefits both AI systems and customers.

With better visibility, higher click-through rates, and a stronger online presence, schema markup is a must for local businesses. Add it to your location pages today to stand out and connect with more customers.

Key Takeaways

  • Selecting the right Schema.org category is crucial for accurate business representation.
  • Implement required and recommended schema properties to qualify for rich results.
  • Validate your structured data using tools like Google’s Rich Results Test and Schema.ord Structured Data Markup Validator.
  • Monitor performance through Google Search Console and third-party tools.

By following these steps, local businesses can maximize the visibility and effectiveness of their structured data, ultimately driving more traffic and engagement through enhanced search results.

Special thanks to Chad Klingensmith, Sr. SEO Strategist at Rio SEO, for his extensive contributions to this article. His in-depth knowledge of structured data ensures the accuracy and relevance of the insights shared here.

More Resources:


Featured Image: pixadot.studio/Shutterstock

Google’s New ‘Ask For Me’ Reviewed: Is This Bad For Local Businesses?

We have been testing Google’s newest “Ask For Me” Search Lab test.

It is quick, easy, and impressive technology to request local quotes, but it is not at all clear that it is good for small businesses.

At the end of January, Rose Yao, a product lead at Google, announced a new Search Lab test (“Ask for Me”) that uses Google Duplex to automate calls to local businesses “to find out what they charge for a service and when it’s available.”

It’s testing in two categories to start: automotive service/repair and nail salons. And we just got access.

When your search query falls within one of the two test categories (e.g., oil change), the Ask for Me module appears under the Local Pack with a large call to action that encourages users to “Get started.”

Google Ask for me CTAAsk for Me Module, CTA (Screenshot from search, Google, February 2025)

The Ask For Me Experience

It then asked what service I needed and gave me a list of 20, from factory-scheduled maintenance to vehicle leaks. I chose “oil change” and provided complete details about my car’s make, model, year, and mileage.

I indicated my desired scheduling and preferred communication method (email or SMS) – and we were off to the races.

It took me 96 seconds, but I wasn’t clear on all of the choices. In practice, it takes less than one minute once you are familiar with the process.

What Happened After Submitting A Form?

From the time I submitted the form, it took 17 minutes to receive a response.

I was given a summary of prices and availability from the three businesses that answered the phone. Additionally, I was notified that five businesses couldn’t be reached.

Screenshot from search, Google, February 2025

Google called eight of the top nine listings in the Local Finder. The one not called was Walmart.

The businesses that responded were ranked second, third, and seventh on the Finder list.

In a second test, requesting a tire purchase and installation, Google called 11 businesses.

Six of those answered and provided information. Five of the calls went unanswered. Exactly how many locations Google will call is still TBD.

If you call after hours, Google will send back an email indicating that it will call once the businesses are open.

Screenshot of author’s email, February 2025

How This Could Be A Problem For SMBs

Google Duplex was launched in 2018, using AI “for conducting natural conversations to carry out “real world” tasks over the phone.”

That year, Google implemented a similar solution for restaurant reservations, allowing users to click a reservation button and let Google handle the process. That system is beneficial for both the user and the restaurant.

However, “Ask for Me” is different. It functions more like a Request for Proposal (RFP), letting users quickly contact multiple repair shops with minimal effort.

Even worse, it effectively pits one shop against another, which, if it were to become widely adopted, could drive auto repair shop profits down.

The product also creates additional work for local businesses.

Until auto repair shops adopt automation and bots to handle these calls, staff will be burdened with calls that take just as long as regular ones – but with less direct customer interaction and a lower chance of closing a sale.

In a nutshell, here’s what’s wrong from a business point of view (POV):

  • Businesses learn nothing about the potential customer.
  • Callers learn nothing but price and availability about the business.
  • Local services become further commodified.

There are obvious spam implications: local black hats using Ask for Me calling to waste a competitor’s time.

In addition, this puts pressure on local merchants to “low ball” when Google calls and potentially do a “bait and switch” when the customer actually appears.

Only A Test

As I noted in our most recent podcast, the Ask for Me test is dramatically more limited than most Google tests.

Normally, Google releases its early work on some percentage of searchers (e.g., 1%). Then, if successful, it will show the test to 10%, and so on, until a full rollout.

In this case, the user has to opt in via Search Labs, which will significantly limit the test’s scope. Unless this is a PR ploy, it would appear that Ask for Me is not ready for even a 1% rollout.

How To Opt Out From Ask For Me Duplex Calls

Businesses can opt out of receiving these calls, but the process is somewhat complicated and requires a verified profile.

To opt out of Google Duplex calls for your business, you can:

  • Go to your Business Profile. Select the three-dot menu.
  • Select Business Profile settings.
  • Select Advanced settings.
  • Under “Google Assistant calls,” turn off “Bookings from customers” or “Automated calls.”
Screenshot from Google Business Profile, February 2025

Final Thoughts

We are just beginning to experience the reality of bots (AI agents) interacting with our businesses.

While those obsessed with efficiency may see the appeal, I’m not convinced this will actually be efficient in practice.

It looks more like a battle of attrition, with Google generating more calls and businesses wasting time quoting prices – only to lose sales to the lowest bidder.

In the process, a lot of time is wasted.

More Resources:


Featured Image: PeopleImages.com – Yuri A/Shutterstock

Boost Your Vacation Rental Bookings with SEO via @sejournal, @JRiddall

Travelers today can effortlessly browse through countless vacation rental options with only a few clicks. With so much competition, a strong online presence is critical to success in the vacation rental space.

With competition from large players like VRBO, Airbnb, and Booking.com, small local vendors can not solely rely on word-of-mouth or local listings. You need a robust SEO strategy to capture the attention of potential guests and drive direct bookings.

We’re going to dive into local and travel SEO for vacation rentals, to apply advanced techniques to improve online authority and visibility in order to drive more valuable traffic and bookings.

We’ll explore how to optimize a vacation rental business’ web presence, leverage the powerful Google Travel platform, and implement proven strategies to stand out in a crowded online travel market.

Keyword Research

Before you embark on any optimization efforts, you need to understand what the target audience is searching for and what authority may already exist on these topics.

Start by simply conducting searches on the keywords prospective renters would use to find your targeted vacation rentals.

Then, conduct more robust research via common SEO platforms to include competitor analysis and rank tracking to understand what, if any, visibility already exists.

Rather than broadly targeting keywords like “vacation rentals in California,” narrow your focus to your specific location (“oceanfront rentals in San Diego”), property type (“luxury villas in St Barts”), or amenities (“pet-friendly cabins with hot tubs in Big Bear”).

Be sure to pay attention to long-tail keywords. Longer, more specific phrases may have lower individual search volume, but they often indicate higher intent and can drive highly qualified traffic to a website.

On-Page Optimization

Look to fine-tune the vacation rental website’s content and structure to make it easily understandable and accessible to search engines.

This includes optimizing various elements to improve the website’s visibility and ranking for relevant keywords.

Title Tags

Adding the business/brand name to the end of a page title can help with brand recognition online, but is not mandatory.

Example: For a mountain cabin in Telluride, your title tag could be “Cozy Mountain Cabin in Telluride, CO | BusinessName.”

Meta Descriptions

Well-written meta descriptions are your opportunity to “promote” the vacation rental and should highlight key features.

Example: “Escape to this charming cabin with stunning mountain views, a private hot tub, and direct access to the slopes. Perfect for families and couples seeking a relaxing getaway.”

Heading Tags (H1, H2, Etc.)

Structure your content with clear, structured, hierarchical headings and subheadings incorporating relevant keywords.

This not only improves readability for users, but also helps search engines understand the hierarchy and context of the content.

A well-optimized vacation rental category page will include sections addressing any and all questions renters may have prior to renting. Section headings may include:

  • H1 – Vacation Rentals in [Location]
  • H2 – Types of Vacation Rentals Available
    • H3 – Pet-Friendly Rentals
    • H3 – Family Rentals
    • H3 – Large Group Rentals
  • H2 – Why Book A Vacation Rental with Us
  • H2 – Best Time to Visit [Location]
  • H2 – How To Book a Vacation Rental
  • H2 – Vacation Rental Amenities
    • H3 – Indoor Features
    • H3 – Outdoor Amenities
  • H2 – Top Things to Do Near the Vacation Rental
  • H2 – FAQs
    • H3 – Question and Answer 1
    • H3 – Question and Answer 2

Image Optimization

Property images are a key component of any successful vacation rental listing as they enable visitors to get a feel for the property and entice them to book.

Images used in online property listings must find a balance between quality and size in order to appeal to prospective renters, while also loading quickly on mobile devices.

Where possible, the WebP image file format can be used to maximize this balance.

Content Optimization

Focus on providing valuable information, answering all of the questions customers may have about vacation rentals.

Consider all of the things a user would want to know when booking a weekend or family getaway. Keyword research will be critical to helping identify the questions people are actually asking online.

Structured Data/Schema

Structured data is a means to appear in Google Vacation Rentals, which will be touched upon further below.

For vacation rentals, structured data can be used to tag your Local Business as a Lodging Business and each of your Vacation Rentals as such.

Optimized Google Business Profile

All vacation rental businesses are local in nature, and, as such, there may be an opportunity to create and optimize a Google Business Profile (GBP) for each location. This free profile is as, if not more, important than the website, though your website is, of course, where final booking typically happens.

A GBP can and should contain all primary contact information, business details, rental property information, photos, videos, and content relevant to prospective guests.

Most importantly, the GBP is the primary place where guests can leave reviews, which should be monitored and responded to on a regular basis. Read more below.

Don’t forget regular updates should be posted to GBP to demonstrate the business’ level of engagement with its customers.

These updates can be property overviews, feature highlights, useful blog posts on planning or booking a stay, photo tours, special offers, or anything else,which will add value for the renting audience.

Google Business Profile screenshotScreenshot of LaCasa Vacations LLC Google Business Profile, January 2025

Online Reviews

All vacation rental guests should be encouraged to leave positive reviews on the Google Business Profile, TripAdvisor, Yelp, and other relevant travel review websites.

Positive reviews not only build trust with new potential guests, but also contribute to your SEO efforts as they signal.

Regardless of the tone, all reviews should be responded to in a timely manner to further demonstrate the level of engagement the business has with its customers.

Negative reviews naturally need a prompt and effective response to both diffuse the situation and show how the business effectively handles customer service issues.

A prompt response to a positive review is an opportunity to further showcase customer communication and to gently ask for referrals.

NAP Consistency In Local And Travel Industry Directories

Research and ensure primary business information (name, address, phone number) is consistent across all accessible online directories and citation sources.

This will help to improve local search visibility and ensure accurate information is displayed to potential guests, wherever they may encounter your business.

There are tools like SOCi or Yext to help centrally manage business information across listings for businesses with multiple locations, or relevant directory listings can be identified via the search results.

Google Vacation Rentals: A Powerful Platform For Visibility

Google Travel has come to dominate the search results over the past couple of years.

More specifically, Google Vacation Rentals is a prominent platform for showcasing properties directly in search results.

By obtaining and optimizing your listings on this platform, vacation rental companies can increase visibility, attract more guests, and drive direct bookings.

Google Vacation Rentals screenshotScreenshot from Google Vacation Rentals, January 2025

While there is no “fee” to appear in Google Vacation Rentals, the listings are dominated by Google integration partners who submit properties via a Hotels API feed and the aforementioned large travel players. Integration partners have at least 5,000 properties and have been approved by Google, so this is not an option for every business.

Here’s how to get started with Google Vacation Rentals:

Google has created a Starter Guide for Vacation Rental property managers, but here are the basic steps required to effectively leverage this platform:

1. Choose a Software Partner: Google Vacation Rentals integrates with various property management systems (PMS) and channel managers. Select a software partner who meets the needs of the rental company and connects with Google Vacation Rentals.

2. Create and maintain Google Business Profile: As noted above, this is a crucial component for managing and optimizing online presence across Google, including Google Maps and Google Search.

3. Connect the PMS/Channel Manager: Once a software partner has been chosen and GBP has been configured, connect the PMS or channel manager to Google Vacation Rentals. This will enable the seamless management of listings and the ability to keep property availability and pricing updated.

4. Optimize Google Vacation Rental Listings: Provide comprehensive and accurate information about each rental, including high-quality photos, detailed descriptions, and competitive pricing. Highlight each property’s unique features and amenities to attract potential guests.

5. Manage Reviews: Respond to guest reviews promptly and professionally, demonstrating a commitment to customer satisfaction. Positive reviews and even negative reviews with quick, effective responses can significantly influence booking decisions, so actively manage the business’s online reputation.

Recommended Strategies For Optimizing Google Vacation Rental Listings:

Professional Photography

Invest in high-quality photos showcasing each property’s best features and create a strong first impression.

  • Create unique, engaging photos: Use a wide-angle lens to capture the spaciousness of the living room or highlight unique features like a fireplace, hot tub, or outdoor patio with close-up shots.
  • Number of images to use: Aim for at least 20 high-quality photos showcasing all aspects of the property.
  • Photo captions, alt text, and image filenames: Be sure to add descriptive captions to all photos to provide context and highlight key features. For example: “Relax on this exquisite private balcony with stunning ocean views.”

For an SEO boost, incorporate relevant keywords into both the alt text and filenames used for each image.

This may seem like a tedious task but it can pay off when it comes to having your images stand out in search results.

Detailed Descriptions

Craft compelling descriptions to entice potential guests and highlight the unique selling points of your property and the vacation destination.

  • Incorporate target keywords: Use relevant keywords naturally throughout the property’s description, e.g., If your property has a hot tub, include phrases like “private hot tub,” “relaxing hot tub,” or “hot tub with mountain views.”
  • Structure and formatting: Use bullet points, headings, and subheadings to break up text and improve the readability of your descriptions, particularly if they are lengthy.
  • Storytelling: Use descriptive language to paint a picture of the guest experience at the property, e.g., “Imagine waking up to the sound of waves crashing on the shore and enjoying your morning coffee on the oceanfront balcony.”

Highlight nearby attractions and provide useful information about the surrounding area to further entice prospective customers to choose your destination for their next travel adventure.

Competitive Pricing

Research competitors and set competitive prices to attract guests, while maximizing revenue.

All consumers, regardless of their income or location, are price-sensitive.

  • Pricing strategies: Consider different pricing strategies like dynamic pricing based on vacation rental supply and demand, seasonal pricing during peak and off-peak seasons, and discounts for longer stays or last-minute bookings.
  • Clearly state your value proposition: Be sure to highlight the unique value proposition of each rental, even if yours is not the cheapest option. For example, you may state, “While our rates may be slightly higher than some competitors, we offer prime locations, luxurious amenities, and exceptional guest service.”

Guest Communication

Respond to inquiries promptly and provide excellent customer service to encourage positive reviews. Be proactive in communicating with guests, answer their questions thoroughly, and address any concerns they may have.

  • Response times: Set realistic expectations for response times (which you can comfortably adhere to) in your listing, e.g., “We respond to all inquiries within 24 hours.”
  • Personalized communication: Tailor your communication, wherever possible, to each guest’s needs and preferences.
  • Pre-stay information: Consider sending guests a welcome email with helpful information about the property, its amenities, services available, and the surrounding area.

SEO Is A Marathon, Not A Sprint

You’ve likely heard this before, and please remember SEO is an ongoing process requiring focus, dedication, consistency, and adaptation, as the recent introduction of AI search clearly demonstrates.

To summarize, the key components to having vacation rentals consistently appear at the top of organic search engine results are:

  • A clear understanding of audience needs/desires informing in-depth keyword research.
  • An optimized website.
  • An optimized Google Business Profile.
  • Optimized Google Travel Vacation Rental listings.
  • Consistent, prompt client communications and customer service.

By implementing the strategies outlined in this guide, a strong online presence, the attraction of qualified guests, and maximized booking revenues can be achieved.

SEO is not a magic bullet, but a long-term investment, which can yield sustainable results.

Embrace the journey, stay informed about the latest SEO trends, put the needs of the vacation rental audience at the front of all efforts, and continuously refine the approach to optimization backed by data to achieve lasting success.

More Resources:


Featured Image: BRO.vector/Shutterstock

GBP Reviews Outage Is Over via @sejournal, @martinibuster

A Googler published an update to let businesses know that the ongoing outage is almost over and that most businesses that have lost review counts should have seen them return to pre-outage levels. Businesses that continue to experience a review outage should see their problem resolved within a matter of days.

Google Business Profile Outage

The Googler posted the following update:

“13-Feb-2025 Update
Most affected profiles now display accurate ratings and reviews. However, while we have made significant progress, some profiles may still experience a temporary lower count. These profiles should recover to pre-issue levels over the next few days. No reviews were unpublished due to this issue. If your review count does not return to the level it was before this issue in the next few days, please contact support.”

What Went Wrong?

An outage occurred that resulted in local business profiles reviews completely removed or showing less than normal. This caused considerable distress because businesses rely on their good reputations for businesses and it makes it harder for consumers to judge whether to visit a store, restaurant or service.

Surprising Review Stats To Feed Your Local Strategy [Study]

If you’ve already walked a long mile in your local SEO shoes, chances are you have plenty of lived experiences that allow you to predict some of the responses to large-scale local business review surveys.

It’s affirming to see, for example, that 85% of our respondents place a degree of trust in local business reviews, and 92% now believe that brands responding to reviews have become part of offering good customer service.

Consumers are also seeking review content across a wide variety of platforms, including traditional local business listings like Google Business Profiles, social media sites like Instagram, and other localized online spaces.

You could have made an educated guess about stats like these, but pay attention to the data in this survey that contains genuine surprises.

Statistics that challenge your biases provide critical learning moments that can feed into your local search marketing strategy.

Unexpected data points can also help you earn buy-in from decision-makers for local SEO initiatives you want to explore.

I’d like to share six local business review findings from our survey of 1,200+ North American consumers that taught me something new, plus one stat I accurately predicted and that I want to be sure is accessible to anyone involved in marketing local brands.

1. Young Consumers Are Surprisingly Patient When It Comes To Owner Responses To Reviews

Screenshot from GatherUp, January 2025

I was genuinely surprised to discover that consumers aged 45 to 60 have the highest expectations when it comes to review response time frames, with 46% of them expecting to hear back from businesses within one day.

I wrongly supposed that our youngest demographic would have the least patience because they have grown up in an era of such intense automation.

Brands that primarily serve youthful consumers are constantly told that all processes must be made as frictionless as possible to avoid abandonment and loss.

Still, this survey question reveals that – at least when it comes to owner responses to reviews – 18- to 29-year-olds are the dominant group that will tolerate reviews taking one or more weeks to receive a reply.

The best practice remains to respond to all incoming reviews as quickly as you possibly can.

If your consumer base is young, there could be other elements of your local search marketing and brand-consumer communications that require more urgent action.

2. Word-Of-Mouth Recommendations Are Far More Trusted Than Reviews

Screenshot from GatherUp, January 2025

The survey found that just 31% of consumers trust online local business reviews as much as they do personal recommendations from family and friends.

This stat will come as a genuine shocker to anyone who has concluded from other surveys over the past couple of decades that most people trust reviews as much as they do word-of-mouth (WOM) referrals.

It’s vital to know that 45% of your consumer base is likely to rely more trustingly on whether the people they know in real life think your business is worth trying than they do on the sentiment of online strangers.

This finding emphasizes the critical need for customer service standards that inspire consumers to recommend your brand to their circle.

Formal loyalty programs should be strongly considered in your local search marketing strategy.

3. Review Reading Is On The Rise

Screenshot from GatherUp, January 2025

Due to our tech-driven society’s fascination with the latest new thing, I might have thought this survey would yield signs that the review honeymoon could be over.

After all, local business reviews are now more than 20 years old, and the internet is increasingly full of distractions that could supplant the quiet habit of perusing review content.

As it turns out, I couldn’t be more wrong.

A significant 59% of consumers report spending more time reading local business reviews than they did five years ago.

We can theorize about whether this uptrend might be the result of the COVID-19 pandemic causing more dependence on the web, the outrageous cost of remote shipping prompting consumers to search for local alternatives, or other contributing factors.

Whatever the cause, the narrative you need to take to your next local search marketing strategy session is that the value of reviews is on the rise, meaning reputation management deserves priority resources.

It’s important to note that Google continues to invest in highlighting review content, both on Google Business Profiles and in other formats like the bonus text snippets called local justifications that can appear in local packs and Maps. Google clearly thinks that reviews matter.

4. Are Star Ratings Less Important Than You Think?

Image from GatherUp, January 2025

My gut would tell me that the overall star rating of local businesses on listings like Google Business Profiles would be the ultimate factor determining whether a particular business gets chosen by a consumer for a transaction. The data says otherwise.

Just 23% of respondents stated that they looked at the overall star rating of brands the last time they consulted reviews.

This pales in comparison to the 67% who focused on the most recent reviews, and the 50% who prioritized looking at the lowest-star reviews first.

This is a takeaway I find so surprising that it is challenging to construct any other narrative surrounding it than this: Modern consumers have realized that average ratings include all of the reviews a business has ever received, and that this may not be reflective of current quality.

The public is smart if they are trying to find out how fellow consumers feel about a business today, this week, or this month, instead of how a brand has performed historically.

The learning here is obvious: A successful reputation management program is one that delivers a steady stream of fresh, incoming review content.

If your review river is stagnating, you need to find whatever is damming it and remove those obstacles to ensure that your community can quickly access recent sentiment about your brand.

5. Only A Minority Of Review Readers Are Interested In Responses That Detail Brand Improvements

Screenshot from GatherUp, January 2025

In the past, I’ve recommended local business clients be certain that their owner responses to negative reviews include a detailed explanation of the improvements they’ve made to ensure that other customers don’t experience the same problem the reviewer encountered.

For example, if an unhappy reviewer mentioned that their pizza was delivered cold, I would have typically advised the brand to analyze whether this sentiment about cold food was emergent and uptrending, and then to make an operational fix.

I would have counseled them to respond to all such negative reviews with the information that the business had invested in new insulated carrier bags, or what have you.

Now, seeing that just 34% of review readers highly value this type of explanation, I may alter my best practice advice in a particular use case.

I am frequently asked by large multi-location enterprises about how to prioritize review responses when dealing with hundreds or thousands of incoming reviews.

I have seen some marketers suggest that the business should only respond to negative reviews to make scaling more manageable, but I remain leery of this advice because surveys like this one confirm for me that 73% of consumers appreciate being thanked by the business for their positive feedback.

Instead, if scaling review management is necessitating a shortcut at the moment, you might experiment with limiting the text of your owner responses to negative reviews to a sincere apology and contact information for in-person resolution, rather than taking extra time to describe operational improvements.

6. Instagram Is Definitely In The Local Business Reputation Game

Screenshot from GatherUp, January 2025

I hear a lot of grief from small business owners about Instagram’s algorithm, and though I use the platform fairly frequently, I find its formatting a bit of a mess.

These are biases on my part that led to my surprise that 52% of modern consumers are relying on this social media space for local business recommendations.

I think YouTube is a more natural fit for local business marketing for most brands, but if there’s one mantra to put at the heart of your company, it’s to be wherever your customers are.

Of course, your vertical comes into play here. Business models that relate to pleasure (think restaurants, bakeries, travel) have an advantage in the Instagram community.

If you are marketing a legal firm or a plumbing franchise, this particular social sphere could be a hard one to make headway in.

My overall takeaway from responses to this question is that a growing number of platforms are influencing local purchasing decisions. It’s not enough to manage your reputation on Google, Yelp, or TripAdvisor.

You need a presence and a fandom on whichever platforms are favored by the towns and cities you serve to maximize the referrals your brand receives around the web.

7. The One Stat I Don’t Want You To Miss!

Image from GatherUp, January 2025

92% of consumers now consider owner responses to reviews as part and parcel of providing good customer service.

This is the statistic that did not surprise me, but which I had never seen codified by any other local business review survey.

It confirms for me the advice I’ve been giving small-to-enterprise brands for many years now that creating the best possible online consumer experiences is as crucial to building a strong reputation as what happens within premise walls.

Your customers’ online and offline experiences with your company work in concert to form their opinions and determine whether they will come to you for repeat transactions, recommend you to others, and speak well of you socially.

Given this, timely, professional, accountable owner responses to reviews must be seen as a top-tier activity in your local search marketing strategy.

Few brands are large enough to safely be able to ignore a customer who is trying to communicate with them via a review.

Monopolies and near-monopolies who are getting away with review neglect are also likely leaving profits on the table because, even if a town has only one hardware franchise, fabric store branch, or supermarket, remote fulfillment is now at the fingertips of most consumers, thanks to the internet.

It’s my hope that this statistic will cut through so many of the tantalizing shortcuts to real customer service that are on offer today.

There is no more vital or lucrative focus for local brands of any size than ensuring that they are in a trustworthy, responsive, and reliable relationship with their customer base.

Smart brands will put this at the heart of their marketing strategy.

Summing Up

Surveys matter to the local SEO industry because they both confirm hypotheses and challenge biases, offering the opportunity to base strategy on data instead of guesses.

This useful survey taught me not to undervalue the patience of the youngest consumers and to encourage my clients to earn more WOM recommendations because they are more trusted than online equivalents.

Also, it taught me that online distractions aren’t getting in the way of review reading, fresh review content is more important than ever, shorter responses to negative reviews may be acceptable in some cases, and Instagram needs to be thought of as a dominant player in the local business reputation milieu.

It also confirmed my long-suspected but up-to-now unproven theory that owner responses must be seen as integral to providing good customer service.

If you’re marketing a brand that is not yet bringing its A-game to reputation management, you can share the following tips to help it rapidly improve, based on additional findings of this survey:

  • Begin collecting email and SMS contact info at the time of service so that you can request reviews. 83% of your customers will be at least somewhat responsive to your requests for their reviews.
  • Train staff to ask for reviews in person at the time of service. 47% of customers prefer this form of request.
  • Respond to all incoming reviews in a timely fashion. 73% of consumers appreciate being thanked for positive feedback, and 79% expect your response to their complaints.
  • Respond to negative reviews with an apology and an offer to make things right. 73% of unhappy customers will be willing to give your business a second chance if your owner response solves their problems.
  • Avoid engaging in any form of review fraud. Only 14% of people will give your business a try if your local business profiles get stamped with a review spam warning.

My final tip: A good large-scale review survey should inspire you to conduct a smaller one of your own within your unique consumer base.

Polling customers on a regular basis is the best way to spot new trends, behaviors, and opportunities. The better you know the preferences and habits of your community, the better prepared you’ll be to serve.

You can read the full survey results here from GatherUp.

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