New Ecommerce Tools: March 4, 2026

Our rundown this week of new services for ecommerce merchants includes updates on product photography, lead generation tools, seller assistants, retail media, shipping, cross-border ecommerce, cryptocurrencies, and AI-powered customer experiences.

Got an ecommerce product release? Email updates@practicalecommerce.com.

New Tools for Merchants

DHL Group and JD.com partner to drive growth for German brands in China and Europe. DHL Group and JD.com, China’s largest retailer, have partnered to support German brands’ growth in China and throughout European markets through JD.com’s retail platform, Joybuy. Also, by engaging JD.com’s cross-border Jingdong Logistics, German brands can sell directly to more than 700 million Chinese consumers on JD.com.

JD.com’s Joybuy

Amazon introduces an AI-powered canvas experience for sellers. Amazon has introduced a dynamic “canvas” in Seller Central to generate real-time personalized visual workspaces. The canvas uses the same agentic AI architecture as Seller Assistant, powered by Amazon Bedrock and leveraging Amazon Nova and Anthropic’s Claude. Sellers can query the Assistant or select from suggested prompts. Seller Assistant then assembles a personalized canvas with the data, insights, and actions.

VisibleFirst launches a free WordPress plugin for AI search. VisibleFirst, a generative-AI optimization platform, has launched a free WordPress plugin to help businesses get discovered by AI-powered search platforms, including ChatGPT, Claude, and Gemini. The product includes a free Visibility Score that analyzes how AI platforms currently see a given business. The plugin is available for free download on WordPress.org.

Veho expands shipping hubs in U.S. Veho, an ecommerce delivery provider, has expanded its network to 66 U.S. markets. Veho opened two new regional hubs — in Phoenix and Ontario, California — spanning more than 150,000 square feet and located minutes from major air, rail, and port terminals, including Los Angeles and Long Beach. Veho can now enable next-day delivery across much of the Southwest, with coast-to-coast delivery as fast as two days by air or four days by ground.

Veho

OpenAI and Amazon announce strategic partnership. OpenAI and Amazon Web Services will create an environment powered by OpenAI models for AWS customers to build, deploy, and manage generative AI applications and agents. OpenAI and Amazon will develop models to power Amazon’s customer-facing applications. Amazon will also invest $50 billion in OpenAI.

Kevel launches Adobe Experience Platform integration for real-time retail media. Kevel, a retail media technology provider, has launched its native Adobe Experience Platform Destination, enabling retailers, marketplaces, and commerce media platforms to activate first-party audience data in real-time for retail media campaigns. Kevel states that the integration expands its Retail Media Cloud and ensures that customer insights are actionable at the moment of ad decisioning.

Klaviyo and Google partner to power autonomous customer experiences. Klaviyo has partnered with Google to help brands deliver autonomous AI-driven customer experiences. The partnership combines Google’s capabilities in search, advertising, AI, and messaging with Klaviyo’s real-time customer data and decisioning, enabling brands to move beyond static campaigns toward experiences that adapt automatically to customer intent and behavior. Customer intent signals captured across Google surfaces can now inform personalized actions within Klaviyo, with every interaction flowing back into a customer profile.

Klaviyo

Ordoro and ShipperHQ partner on smarter shipping. Ordoro, a developer of multichannel ecommerce operations software, has partnered with ShipperHQ to support merchants navigating complex shipping and fulfillment decisions. This collaboration focuses on education and visibility rather than product integration. Through co-marketing and shared content, Ordoro and ShipperHQ will spotlight common ecommerce pain points and offer guidance on how merchants can overcome them, highlighting smarter shipping strategies that connect front-end checkout experience with back-end operational success.

Amazon India reduces seller referral fees. Amazon will no longer referral fees to sellers in India for products under 1,000 rupees ($10.90), as it attracts merchants to its marketplace. The move expands on Amazon’s zero-referral fee policy launched last year, which covered roughly 12 million products priced below 300 rupees. Effective March 16, the new structure ⁠covers more than 125 million products. Amazon is also reducing some shipping charges.

Infobip launches AgentOS for autonomous AI-driven customer journeys. Infobip is launching AgentOS, a platform that builds on Infobip’s recently launched AI Agents for autonomous customer communications. AgentOS combines Infobip’s Conversational Customer Data Platform with real-time journey orchestration to deliver one-way and two-way contextual engagement across all natively integrated channels. According to Infobip, the platform unites marketing, sales, and support to connect every customer touchpoint into a seamless journey.

Infobip

LeadQuizzes relaunches lead generation platform with AI builder and scoring. LeadQuizzes, a lead qualification and generation platform, has relaunched with an AI-powered builder for lead generation funnels, enhanced lead scoring, and native integrations with HubSpot, Salesforce, ActiveCampaign, and Zapier. Per LeadQuizzes, the platform enables quizzes from a single text prompt. Every response feeds a real-time scoring engine that automatically qualifies, segments, and tags leads. Users get real-time reporting on which questions predict high-value outcomes, where prospects drop off, and how scores track to conversion.

Instant launches Studio for ecommerce product photography. Instant, a Shopify store-building app, has released Studio to generate product photography, lifestyle images, and reusable AI avatars. According to Instant, Studio’s AI product shots provide visuals with customizable product angles and backgrounds, while lifestyle images provide contextual scenes featuring customizable AI avatars. Users can choose from curated styles, scene presets, or build-your-own, and adjust aspect ratios, image quality, and AI model settings.

2328.io launches crypto payment infrastructure for online businesses. 2328.io, a developer of cryptocurrency and financial automation systems, has launched a cryptocurrency payment platform for businesses operating in cross-border and digital-native markets. The system enables the acceptance of cryptocurrency and stablecoin payments across websites, Telegram bots, Discord bots, mobile and desktop applications, and point-of-sale software environments. Integration is available via hosted checkout or API-based implementation.

Yottaa expands Web Performance Cloud. Yottaa, a platform to improve download speeds, has updated its Web Performance Cloud, powered by its Hybrid Real User Monitoring. According to Yottaa, the update strengthens websites’ Core Web Vitals and third-party application diagnostics, combining analytics that help ecommerce and marketing teams understand what’s happening and take action on complex performance data. Yottaa has also relaunched YoBot, its automated performance assistant, with generative AI capabilities.

Yottaa

New Ecommerce Tools: February 25, 2026

This week’s rundown of new services for ecommerce merchants includes rollouts for third-party fulfillment, AI assistants, agentic commerce, omnichannel retail, social commerce, Shopify vendors, live-streaming, and AI fraud prevention.

Got an ecommerce product release? Email updates@practicalecommerce.com.

New Tools for Merchants

Worldline launches One Commerce for omnichannel retail. Worldline, a Europe-based provider of payment services, has launched One Commerce to position merchants to integrate new payment methods, value-added services, and shopping models. Worldline will also launch its à-la-carte acquiring model in Europe, allowing merchants to choose their preferred multi-payments setup.

Worldline One Commerce

eBay to acquire Depop from Etsy. eBay has announced its acquisition of Depop, an Etsy-owned recommerce fashion marketplace, for approximately $1.2 billion in cash. The addition of Depop will accelerate eBay’s consumer-to-consumer strategy, deepening its reach with younger buyers. Depop will benefit from eBay’s global scale and capabilities. eBay will also expand Depop’s inventory visibility, including cross-listing opportunities.

Paysafe partners with open payments platform Spreedly. Payment platforms Paysafe and Spreedly have partnered. Spreedly’s global payments orchestration platform has integrated Paysafe as an acquirer to process credit and debit card payments for online merchants operating worldwide. Spreedly’s open payments platform, connecting 140 payment gateways and 40 unique payment methods, now includes the Paysafe gateway.

Akeneo partners with Stripe to help businesses sell on AI agents. Akeneo, a provider of product information management tools, has partnered with Stripe and its Agentic Commerce Suite. Through this partnership, Akeneo focuses on the product experience layer, enabling businesses to enrich, validate, and activate their product data for AI-driven channels. Stripe remains responsible for checkout, payments, fraud protection, and merchant-of-record capabilities, allowing businesses to retain control of their customer relationships, refunds, and disputes.

Akeneo

Badge raises $17.1 million for Apple and Google wallets. Badge, an operating platform for Apple and Google wallets, has raised $17.1 million to provide the infrastructure businesses need to add the payment method at scale. The funding includes a $13.8 million round led by TTV Capital with participation from Stripe, Synchrony Ventures, and Infinity Ventures. Badge will use the capital to accelerate go-to-market efforts, expand product capabilities, and deepen partnerships to help enterprise brands and platforms adopt Apple and Google wallets as a core customer interface.

Reddit tests a shopping product experience in search. Reddit is testing an AI-powered search feature that turns community recommendations into action using the product catalogs from select shopping and Dynamic Product Ads partners. Users may see search results that include interactive product carousels with pricing, images, and where-to-buy links. The carousel highlights products mentioned in real conversations on related posts and comments, and it includes details such as pricing and images.

TikTok Shop releases new tools, including expanded chatbot access. TikTok has released new features for TikTok Shop sellers. The features include (i) the availability of the Seller Assistant tool in the Seller Center, (ii) a new auto-approval workflow for product samples, (iii) highlights on creator profiles for recommended brand collaborations, and (iv) for live-streams, the automated posting of clips auto-generated from user broadcasts.

TikTok Shop

WordPress.com releases AI assistant. The WordPress AI Assistant is now available on WordPress.com. Within the WordPress editor, site personnel can (i) get help with structure, design, content editing, and refinement, (ii) create and edit images in the media library, and (iii) ask questions of the AI assistant in block notes and get answers.

True Fit launches agentic AI shopping powered by 20 years of data. True Fit, a provider of fit and fashion intelligence, has launched a shopping agent for retail. According to True Fit, the agent is powered by shopper profiles and 20 years of purchase and returns data. The technology identifies ‘Will this fit?’ moments in real time, guiding shoppers to appropriate sizes and styles. True Fit’s shopping agent is available beginning March 2026 for select retailers and brands, with a broader release in April 2026.

Metapack launches AI-powered tools for control over delivery data. Metapack, a shipping platform, has announced AI-powered capabilities to predict and prevent delivery problems before they affect customers. “Ask Metapack” provides a fast way to understand delivery performance by asking questions and receiving instant answers. “Predict with AI” identifies deliveries that are likely to miss expected arrival times. “Build with AI” creates reports and visualisations on demand using prompts. “Intelligent Checkout” is an embeddable component that presents validated delivery options.

Metapack

Rakuten Ichiba partners with Google on shopping via YouTube. Rakuten Ichiba, a Japan-based online marketplace, has partnered with Google in Japan to enable users to purchase products through YouTube videos and affiliates. YouTube viewers can explore Rakuten Ichiba products featured by creators by tapping the View Products button during a video. Product names and prices are displayed, and users can then navigate directly to the product page on Rakuten Ichiba to view details or continue watching the video.

Avenue Z acquires Shopify design and development partner Varfaj. Avenue Z, a marketing agency, has acquired Varfaj, a Shopify development and optimization partner. Avenue Z says the acquisition positions it for the next evolution in commerce: AI-powered, agent-led buying experiences. Varfaj will rebrand under the Avenue Z name. The acquisition also brings Varfaj’s proprietary development framework and conversion rate optimization technologies into Avenue Z’s performance marketing infrastructure.

Radial launches Commerce Solutions with AI-driven fraud prevention. Radial, a third-party logistics company, has launched Commerce Solutions, enabling payment orchestration and AI-driven fraud prevention at scale. Per Radial, the key functions of Commerce Solutions include provider-agnostic payment orchestration, centralized tokenization, fraud decisioning that eliminates manual review, and chargeback protection and resolution covering fraud and non-fraud disputes.

Radial

New Ecommerce Tools: February 18, 2026

Our rundown this week of new services for merchants includes livestreaming, product videos, Reddit Ads, predictive analytics, AI-powered ads, discounted shipping, B2B, account-to-account transactions, and AI voice agents.

Got an ecommerce product release? Email updates@practicalecommerce.com.

New Tools for Merchants

Intuit Mailchimp releases data-driven tools for ecommerce marketing. Intuit has announced a set of new products for Mailchimp. Site Tracking Pixel connects to review platforms such as Yotpo and Judge.me to pull consented-to ecommerce and sentiment data. Predictive analytics spot high-value and at-risk customers. AI-powered tools build on-brand content, use reusable templates, and integrate with ChatGPT. Additional features include expanded SMS and transactional messaging, an omnichannel marketing dashboard, and enhanced migration tools.

Intuit Mailchimp

Klarna launches on Google Pay in the U.K. Klarna, a digital bank and buy-now pay-later provider, is now available on Google Pay in the U.K. Google Pay users can choose Klarna’s interest-free payment options at checkout and then manage deliveries, returns, and repayments in the Klarna app.

Xnurta and Front Row partner on Amazon advertising and retail media. Xnurta, an AI-powered advertising platform, and Front Row, an ecommerce agency, have partnered to accelerate performance in Amazon advertising and retail media. Front Row will leverage Xnurta’s agentic AI ad management platform to empower brands with advanced automation, performance insights, and AI-assisted campaign management across retail media.

eBay Live launches in Canada. eBay Live, an interactive shopping experience, has launched in Canada. Shoppers can ask questions, see items up close, and shop instantly on mobile, desktop, or the eBay app. Shoppers can preview the eBay Live programming schedule and sign up for reminders when each stream starts. Launched in the U.S. in 2022, eBay Live has since expanded to Australia, France, Germany, Italy, and the U.K.

Shirofune introduces Reddit Ads integration. Shirofune, an advertising automation platform, has announced the addition of Reddit Ads to its supported channels. The integration allows advertisers and agencies to plan, manage, and optimize Reddit campaigns within the same unified Shirofune interface they use for search, social, and ecommerce media. Advertisers can monitor and adjust Reddit campaigns from a central dashboard, automate budgets and bids, and combine data with other platforms.

Shirofune

Amazon launches Pay by Bank in the U.K. Amazon.co.uk has announced Pay by Bank, an account-to-account payment method that allows customers to complete purchases by connecting to their banks. Security is maintained through customers’ own banking app, using their established biometric authentication or PIN verification systems. The service includes expedited refund processing — returning funds within minutes after Amazon confirms receipt of returned items.

ROAS Suite launches video ad platform for ecommerce. ROAS Suite, an AI ad production platform, has launched a video ad generation tool. The platform uses a store’s URL to produce structured ad variants for Meta and YouTube. It analyzes the storefront to build brand-specific creative — extracting logos, fonts, color palettes, product catalog data, and market positioning. The platform then generates ad assets tailored to customer segments and funnel stages.

Splio launches AI-powered CRM. Splio, an omnichannel marketing and loyalty platform, has launched its AI-enabled CRM platform powered by Tinyclues, a predictive AI solution for personalized communications across channels, including email, text, and WhatsApp. Splio has also unveiled Ask My CRM, an AI agent designed as an intelligent marketing copilot, plugged into each brand’s customer data for CRM management. By making prediction the heart of its AI-powered CRM, the platform helps brands to drive personalization at scale, according to Splio.

Easyship launches discounted FedEx shipping for Canadian merchants. Easyship, a multi-carrier shipping software and cross-border API platform for ecommerce, has launched discounted FedEx shipping services for Canadian merchants. The offering includes access to FedEx Ground for domestic shipments and FedEx International Connect Plus for cross-border deliveries, along with a suite of premium FedEx services, available directly through the Easyship platform with no minimum volume or separate FedEx requirements.

Easyship

OroCommerce partners with Azilen Technologies on B2B commerce. OroCommerce, a B2B commerce platform, has partnered with Azilen Technologies, a software developer. According to OroCommerce, the collaboration strengthens its partner network with an engineering-led firm capable of delivering large-scale, high-complexity B2B commerce software across North America, Europe, and APAC. Azilen will leverage OroCommerce’s architecture and automation capabilities to help organizations unify B2B and B2C models, streamline high-touch sales processes, and enhance customer self-service.

Google unveils shopping ad format in AI Mode. Google has introduced a shopping ad format for AI Mode, its conversational search experience where users can compare products, brands, and stores. According to Google, the new ad format is an opportunity for retailers to enter the conversation and appear in key moments of discovery. The format will roll out soon for Shopping and Performance Max campaigns, per Google.

Newo raises $25 million to scale AI voice infrastructure for small businesses. Newo, a startup building human-like AI-powered voice agents, announced a $25 million funding round led by Ratmir Timashev, co-founder of Veeam Software and Oh.io. Newo plans to use the capital to accelerate product development, expand its partner ecosystem, and scale go-to-market efforts to meet growing demand from SMB-focused service providers.

Salesforce acquires Cimulate for AI-powered product discovery. Salesforce has agreed to acquire Cimulate, an AI-powered intent-aware context engine for retail. Cimulate’s platform combines real and simulated shopper journey data to understand intent, enabling relevant search results and personalized discovery experiences. Salesforce states the acquisition will strengthen its Agentforce Commerce by accelerating improvements to search and discovery.

Cimulate

New Ecommerce Tools: February 11, 2026

This week’s rundown of new products and services for ecommerce merchants includes rollouts for reverse logistics, fraud prevention, fulfillment, AI assistants, AI store builders, chargebacks, checkouts, agentic commerce, and automated marketing.

Got an ecommerce product release? Email updates@practicalecommerce.com.

New Tools for Merchants

ReturnPro partners with Clarity to detect fraud on returns. ReturnPro, a provider of returns management and reverse logistics, has partnered with Clarity, an item intelligence platform, to introduce AI-powered fraud-detection technology that identifies counterfeit, altered, and fraudulent returns and flags missing accessories at the point of return. Clarity’s AI technology combines X-ray intelligence with computer vision to see inside the actual product, comparing each returned item against its original manufacturer profile and detecting counterfeits, component swaps, and product manipulation.

ReturnPro

Bolt partners with Socure for ecommerce identity. Bolt, a financial technology platform for one-click checkout, has partnered with Socure to verify real people in real time at the moment of purchase. By integrating Socure’s RiskOS platform, Bolt delivers an ecommerce identity layer powered by predictive risk signals and compliance decisioning. Socure’s Identity Graph enables low-friction authentication for trusted consumers, adaptive protections, and cross-merchant trust signals.

Knowband launches generative AI plugins for PrestaShop. Knowband, an ecommerce developer, has launched two AI-based plugins for merchants. The PrestaShop AI Chatbot module answers product and order questions in real time. It supports multiple languages and currencies and uses vector search to understand query meanings. The PrestaShop LLMs Txt Generator module helps store owners automatically produce llms.txt files for their catalog, increasing the likelihood that genAI platforms discover and reference the products.

ShipTime acquires Warehowz to expand North American capabilities. ShipTime, a Canada-based logistics technology platform, has acquired an ownership stake in Warehowz, an on-demand warehousing and fulfillment marketplace with a network of  2,500 warehouses across North America. According to ShipTime, integrating Warehowz into ShipTime’s ecosystem enables merchants to gain greater control, visibility, and adaptability across the supply chain.

ShipTime

WordPress.com releases a Claude connector. WordPress.com has launched an official connector for Claude, the AI assistant developed by Anthropic. Once set up, Claude can answer questions using your WordPress.com site data, not estimates or generic guidance. According to WordPress, the Claude plugin can identify what readers respond to, surface content that needs refreshing, and spot opportunities for improvement.

Cside launches AI Agent Detection toolkit. Cside, a provider of website security and compliance, has launched its AI Agent Detection toolkit to identify agentic traffic and behavior from both traditional and AI-powered headless browsers. AI Agent Detection governs which AI agents can interact with the website, what they are allowed to do, and when human validation is required. Cside says the new toolkit enables merchants to leverage agentic commerce behavior for cross-selling, dynamic pricing, and additional verification requirements.

Chargebase launches to help merchants cut chargebacks. Chargebase has launched its chargeback-prevention platform for ecommerce and SaaS businesses. The platform automates the alert-resolution process, matching alerts to orders and handling backend communication with transaction dispute platforms such as Verifi and Ethoca. By receiving real-time alerts when a customer initiates a dispute with their bank, merchants can issue a quick refund and avoid a costly chargeback. Merchants pay when the platform helps avoid or resolve a dispute.

Chargebase

Loop expands Europe-based returns capabilities with Sendcloud integration. Loop, a post-purchase platform for Shopify sellers, has launched Ship by Loop 2.0, an upgraded version of its integrated return shipping service that now includes Sendcloud, a Europe-based shipping platform. With the Sendcloud integration, Loop merchants gain access to an expanded carrier network across Europe without leaving Loop’s returns portal. The enhancement also introduces QR code returns and InPost locker drop-offs.

SDLC Corp announces connector for syncing Shopify and Odoo ERP data. SDLC Corp, part of open-source developer Odoo, has launched an SDLC Connector for teams running Shopify and Odoo ERP. According to SDLC Corp, the connector synchronizes products, customers, orders, inventory, payments, and collections in real-time. The integration features include real-time Shopify-to-Odoo data sync, automated imports with validation, bidirectional inventory updates, webhook and scheduled auto-sync modes, multi-store support, custom field mapping within the Odoo dashboard, token-based authentication, and more.

Genstore launches AI tool to build and operate stores. Genstore, a store builder, has launched its ecommerce platform that uses autonomous AI to build and operate ecommerce sites. According to Genstore, its platform deploys coordinated AI agents that collaborate to execute real business tasks autonomously. The design agent creates layout, branding, and motion. The product agent generates listings, descriptions, and imagery. The launch agent prepares search engine, compliance, and store readiness. And the analytics agent uncovers conversion-driving insights.

Genstore

Prolisto launches Lite for creating eBay listings. Prolisto, a software development company specializing in ecommerce automation, has announced the launch of Prolisto Lite, a free AI-powered web app that simplifies and accelerates the process of creating eBay listings. According to Prolisto, Lite analyzes uploaded product images and generates an eBay title, a detailed search-engine-friendly description, and the appropriate item specifics.

EcomHint launches conversion rate optimization tool for Shopify and WooCommerce. EcomHint has launched its AI-powered conversion rate optimization tool for Shopify and WooCommerce merchants. The tool helps merchants identify conversion issues throughout the shopping journey and provides step-by-step guidance on how to fix them. EcomHint combines AI-based visual analysis, technical checks, and Lighthouse performance metrics to review key parts of the store, including home and product pages, cart and checkout friction points, and page speed. EcomHint bases its recommendations on an analysis of 700 online stores.

Veho introduces FlexSave delivery option. Veho, a parcel delivery platform for ecommerce, has launched FlexSave to help online brands offer cost-effective delivery. According to Veho, FlexSave enables shippers to reduce costs by replacing day-certain delivery dates with slightly broader delivery windows. Veho customers continue to receive proactive delivery updates, live support, and photo delivery confirmation.

Veho

New Ecommerce Tools: February 4, 2026

Every week we publish a rundown of new services for ecommerce merchants. This installment includes rollouts for website builders, B2B and B2C commerce platforms, shipping, buy-now pay-later, checkout integrations, and agentic commerce.

Got an ecommerce product release? Email updates@practicalecommerce.com.

New Tools for Merchants

Cartpanda unveils all-in-one commerce platform. Cartpanda has launched an ecommerce platform for creators, brands, and affiliate-driven businesses operating at scale. According to the company, the platform combines transactions, payments, and operations into a single system. Cartpanda also operates a curated marketplace to facilitate partnerships between operators and affiliates.

Cartpanda

FedEx enhances post-purchase tools for enterprises. FedEx has announced improved tracking and returns capabilities called Tracking+ and Returns+. Shippers can embed the tools into their owned digital channels. Key AI capabilities include automated responses to common delivery and returns questions, performance insights across tracking and returns, pattern and anomaly detection in delivery and returns data, and automated returns policy and experience adjustments using merchant-defined rules and workflows. FedEx says it provides the capabilities in collaboration with parcelLab.

USPS launches delivered duty paid. The U.S. Postal Service has launched an international service called USPS Delivered Duty Paid, enabling senders to prepay import duties, taxes, and fees in accordance with the destination country’s requirements. Senders can purchase USPS DDP as an extra service when sending goods (i) via Priority Mail Express International, Priority Mail International, and First-Class Package International Service, (ii) at a retail service counter, (iii) online using Click-N-Ship, (iv) through USPS APIs, or (v) using USPS’s global shipping software.

Klarna backs Google’s Universal Commerce Protocol for agentic commerce. Klarna, a buy-now-pay-later service, is joining Google’s Universal Commerce Protocol, an open standard that helps AI agents and commerce systems work together across the shopping lifecycle. UCP enables consumers to shop in AI conversations while giving agents, merchant systems, and payment providers a standardized way to interact across multiple AI platforms. The announcement builds on Klarna’s recent support for Google’s Agent Payments Protocol.

Klarna

BigCommerce expands Stripe integration for optimized checkout. Commerce, the parent company of BigCommerce, has expanded its partnership with Stripe. The upgraded integration gives BigCommerce merchants access to Stripe’s Optimized Checkout Suite, including local and alternative payment methods such as Link, buy-now pay-later, and regional options. The integration also allows merchants to access Stripe’s fraud prevention tools. Merchants can upgrade an existing Stripe integration directly from the BigCommerce dashboard.

Runner AI launches self-optimizing ecommerce engine. Runner AI has unveiled an ecommerce engine that autonomously tests, learns, and optimizes conversion rates. The new engine combines conversational storefront generation with a self-optimizing backend that runs continuous A/B tests on layouts, copy, and user flows. Store owners can test any feature (e.g., reviews, pop-ups, upsells, content) simply by asking, per Runner AI.

Klaviyo introduces a ChatGPT app. Klaviyo has launched an app for ChatGPT, helping marketers leverage Klaviyo data directly inside a conversational AI environment. With the app, ChatGPT users (i) ask in plain language how campaigns and flows are performing, (ii) view real Klaviyo data returned as interactive cards and tables, (iii) click into deep-dive analytics for any campaign or flow, and (iv) get insights and recommended next steps. Klaviyo says its users can soon execute campaigns directly from ChatGPT.

Klaviyo

Acoustic lifecycle marketing integrates with ecommerce platforms. Acoustic, a lifecycle marketing platform, has announced native integrations with Shopify, WooCommerce, and BigCommerce. Acoustic says the integrations provide real-time, enterprise-scale ingestion of product catalogs, customer profiles, order events, and behavioral signals, giving ecommerce and retail marketers a continuously updated view of every customer interaction. Marketers can see the moment intent appears and act on those signals through Acoustic.

Bolt selects Affirm as its default BNPL provider. Bolt, a financial technology platform for one-click checkout, has partnered with Affirm as its default buy-now pay-later provider. The partnership will roll out to select merchants starting this month. Bolt will integrate Affirm into its one-click checkout alongside card payments for both logged-in and guest shoppers, without requiring additional integration work from merchants.

PressMeGPT launches WordPress AI website builder and theme generator. PressMeGPT, a provider of AI tools for WordPress users, has launched its AI WordPress Theme Generator & Website Builder for creating custom themes from natural language descriptions. Key features include multiple theme variations, mobile-first output, stock photography from Unsplash, Gutenberg block and full site editor compatibility, Google Fonts support, Fontawesome and Lucide React compatibility for icons, one-click export and installation, and more.

PressMeGPT

Mastercard launches Agent Suite for enterprises. Mastercard has announced services scheduled for Q2 2026 to help businesses integrate agentic AI into their daily operations. Mastercard Agent Suite will combine technical support with customizable AI agents, leveraging the company’s payments expertise, technology platforms, and 4,000 global advisors. Merchants can configure rules for inventory, margins, promotions, and brand voice through an agent that provides conversational guidance at key moments in the shopping journey across channels.

Moglix launches Cognilix, an AI operating system for B2B. Moglix, an India-based seller of industrial tools and equipment, has announced the launch of Cognilix, an AI operating system for B2B procurement. The Cognilix platform enables enterprises to automate buying through AI workflows covering digital catalogues, request-for-quote comparisons, supplier onboarding, compliance, competitive e-auctions, and inventory forecasting informed by historical usage and lead times. It also enables B2B selling through digital storefronts and marketplaces with integrated order management, payments, logistics, and real-time inventory visibility.

ThriveCart introduces a card-linked alternative to BNPL. ThriveCart, a no-code sales and payments platform, has launched ThrivePay Installments, which combine pre-authorized credit card limits with payments over 3, 6, or 12 months. Merchants receive the full amount upfront.

ThrivePay Installments

New Ecommerce Tools: January 28, 2026

This week’s rundown of new products and services for merchants includes rollouts for product imagery, agentic commerce, AEO and GEO analytics, logistics tools, deferred payments, omnichannel platforms, automated operations, and tariff refunds.

Got an ecommerce product release? Email updates@practicalecommerce.com.

New Tools for Merchants

Yolando launches competitive intelligence platform. Yolando, an intelligence and generative engine optimization platform, has launched with $8.5 million from Drive Capital. The platform helps companies understand how they appear in AI-generated responses and take action to improve visibility. Yolando says it combines continuous competitor monitoring, strategic recommendations, and on-brand content generation, giving marketing teams visibility into where performance is won or lost and the ability to act on those insights at scale.

Yolando

Voxelo launches video-to-3D product content platform. Voxelo has secured $410,000 in its pre-seed round for its three-dimensional, AI-powered product content studio. Voxelo’s proprietary technology, UG3D, turns a product video into a production-ready digital twin in approximately two hours. Voxelo enables retailers and brands to generate quality 3D, augmented reality, product imagery, and lifestyle content — all from a single uploaded video.

DiversiFi launches 3PL billing and bidding software. DiversiFi has launched a software suite for third-party logistics providers. The suite includes (i) an AI Billing Tool to surface missed charges, billing errors, and invoice discrepancies,(ii) a Dynamic Markup Engine to help 3PLs apply margin-protective markups, and (iii) BidBoost Sales to provide an AI-powered bidding application. The launch follows the company’s $8 million funding round, led by Sorenson Capital, Kickstart, and Peterson Ventures.

PayPal to acquire Cymbio, accelerating agentic commerce capabilities. PayPal has agreed to acquire Cymbio, a platform that helps brands sell across agentic surfaces such as Microsoft Copilot, Perplexity, and other ecommerce channels. Cymbio’s team and technology will power Store Sync, one of PayPal’s agentic commerce services, which, according to PayPal, makes merchants’ product data discoverable within AI channels.

Cymbio

Yottaa launches MCP server for ecommerce performance intelligence. Yottaa, a cloud platform for accelerating and optimizing ecommerce sites, has launched its Model Context Protocol server, offering AI-native access to web performance data. Yottaa’s MCP server supports natural language queries from compatible AI clients such as Claude, Cursor, and VS Code Copilot. Each query returns structured responses in JSON format, optimized for reasoning by AI models or automated workflows.

Netrush partners with IQRush for AI-driven discovery across the customer journey. IQRush, a GEO and AEO measurement platform, and Netrush, an ecommerce agency, have announced a partnership. According to the companies, Netrush will incorporate IQRush’s GEO and AEO measurement into its core ecommerce offerings to inform how brands engage customers across awareness, conversion, and retention, and to connect AI-driven discovery signals directly to commercial outcomes.

DTC SEO Agency expands with AI search, AEO, and GEO attribution. DTC SEO Agency has expanded its search engine optimization offering to include AI search and generative engine optimization for ecommerce brands. The expanded offering builds on the agency’s existing SEO framework. It introduces a structured approach to AI-driven visibility, including identifying brand differentiators, on-site content aligned with large language model retrieval patterns, and more.

Lightspeed Commerce unveils AI-powered product enhancements. Lightspeed Commerce, a omnichannel ecommerce platform, has announced new features. Lightspeed AI is a new intelligence layer for retail and hospitality, helping merchants expedite insights, decision-making, and operations. Additional new features include multibrand shopping within Lightspeed Marketplace, a curated collection of ecommerce themes, and customer-facing display options.

Lightspeed Commerce

OnePay introduces Swipe to Finance, powered by Klarna. OnePay, a consumer fintech, and Klarna, a buy-now-pay-later provider, have announced “Swipe to Finance,” giving OnePay Cash customers the ability to pay over time. The Klarna-powered feature will launch in the coming months for eligible debit transactions.

Commercetools launches a standalone agentic offering. Commercetools, an ecommerce platform, has announced AgenticLift, a standalone tool to help businesses capture revenue from AI-driven shopping (including those not on Commercetools) without replacing their existing commerce stack. Powered by the Commercetools enterprise-grade platform, AgenticLift gives companies a fast, low-friction way to integrate agent-powered discovery, cart building, and checkout flows into their existing systems.

Linnworks launches Spotlight AI to help online retailers automate operations. Linnworks, a connected commerce operations platform, has launched Spotlight AI to help retailers automate repetitive operational tasks and make data-driven decisions. Spotlight AI is available to all Linnworks customers to continuously analyze operational workflows, diagnose inefficiencies, and prescribe automations.

Flexport launches tariff refund calculator. Flexport, a global logistics technology company, has launched a tariff refund calculator to help importers estimate potential refunds and prepare for a possible Supreme Court decision. Flexport’s tariff refund calculator asks businesses to upload their 2025 Entry Report from U.S. Customs and Border Protection, which is available online to U.S. importers. The refund calculator determines the total potential duties eligible for refund and breaks them down by duty category.

Flexport’s tariff refund calculator.

New Ecommerce Tools: January 21, 2026

Every week we publish a list of new products and services for ecommerce merchants. This installment includes updates on post-purchase intelligence, inventory optimization, payments, agentic commerce, product recommendations, and chatbots and shopping assistants.

Got an ecommerce product release? Email updates@practicalecommerce.com.

New Tools for Merchants

PinchAI raises $5 million to help retailers defend against return fraud. PinchAI, a post-purchase intelligence platform that helps retailers reward loyal customers and prevent return fraud, has announced a $5 million seed round, co-led by Dynamo Ventures and Infinity Ventures with participation from Defined Capital and PayPal Ventures. With the funding, PinchAI will accelerate product development across its abuse prediction models, warehouse intelligence systems, and adaptive return engine.

PinchAI

ConverSight and Katana partner to forecast demand and optimize inventory. ConverSight, a provider of unified decision intelligence, has partnered with Katana Cloud Inventory, a cloud-native platform for product businesses. The collaboration will deliver AI foresight to manufacturing, ecommerce, wholesale, and retail companies, enabling them to plan inventory, anticipate demand shifts, and reduce carrying costs. As part of the launch, the companies are introducing QuickStart AI for Katana, a tool that claims to transform Katana’s data into proactive forecasting and inventory optimization.

Paysafe and Pay.com launch partnership. Payments platform Paysafe has announced a collaboration with Pay.com, a payments orchestrator. Pay.com’s technology enhances the checkout experience by leveraging advanced orchestration with a centralised risk engine to maximize acceptance and authorization rates. The platform now includes Paysafe’s credit and debit card processing. Pay.com has also integrated Paysafe’s Skrill and Neteller digital wallets, as well as PaysafeCard eCash tool, among other alternative payment methods.

Helcim launches Payment Extension for merchants. Helcim, a payments company, has launched Payment Extension, enabling merchants to “bring their own payments” to their favorite browser-based software. By installing a browser extension, businesses can connect their existing workflow directly to Helcim. This integration allows transaction data to flow from the software to Helcim’s payment interface and back again, ensuring invoices are marked paid and books are balanced without manual data entry.

Channelwill rebrands as Cwill, releases unified commerce platform. Channelwill, a Shopify app developer focused on post-purchase and retention tools, has announced its rebrand to Cwill. The company is integrating its five products into a single platform: Parcelwill post-purchase solution, Trustwill retention solution, Sendwill email marketing tool, Chatwill AI-powered customer-service assistant, and SEOwill for content and organic search.

Cwill

AWS launches European Sovereign Cloud. Amazon Web Services has launched European Sovereign Cloud, located within the E.U. and providing an independently operated cloud with technical controls, sovereign assurances, and legal protections for sensitive data. AWS will extend the cloud’s footprint from Germany across the E.U., starting with Belgium, the Netherlands, and Portugal.

Ballerine launches agentic commerce governance platform. Ballerine, an AI-native risk and compliance platform for financial institutions, fintechs, and marketplaces, has launched “Trusted Agentic Commerce Governance Platform,” a real-time operating tool to help payment service providers prepare and govern merchants for agent-driven commerce. The platform evaluates eligibility, enforces policies, and continuously monitors inventory and behavioral signals as catalogs evolve, according to Ballerine.

Lyxity launches API for content on WordPress, Wix, Drupal, Strapi. Lyxity, a provider of intelligent content technology for marketers, has launched its API, extending its AI to WordPress, Wix, Drupal, and Strapi-powered websites. Via its API, Lyxity says it enables (i) direct connection to a website’s content management system, (ii) retrieval of performance and query data from Google Search Console, (iii) production of publication-ready content, (iv) review and enhancement of existing legacy content, (v) expansion and organization of content for improved clarity, and (vi) manual review and editing before publishing.

Evertune tracks brand visibility in product recommendations. Evertune, a provider of generative engine optimization, has announced shopping intelligence to track how AI models recommend products and translate raw data into actionable optimization strategies. Evertune states its tool can (i) track shopping trigger rates to benchmark category purchase intent and identify opportunity size, (ii) monitor shopping visibility to measure competitive performance and prove optimization impact over time, (iii) identify which partnerships drive discovery and where distribution gaps exist, and (iv) see the price ranges and averages AI displays for your products versus competitors.

Evertune

Tredence unveils agentic commerce accelerators. Tredence, a data science and AI tools provider, has launched five agentic commerce accelerators. “Cosmos Customer Intelligence Agent” predicts customer actions and models shopper preferences for real-time personalization. “Personalized Content Generation Agent” generates on-brand, multimodal personalized content (text, product descriptions, images, videos). “Contextual Search Agent” implements question-driven and contextual search for customers. “Shopper Concierge Agent” provides a genAI shopping assistant for relevant insights and product recommendations. “Customer Engagement Agent” orchestrates cross-channel messaging.

Knowband launches AI chatbot for PrestaShop and OpenCart stores. Knowband has released its AI chatbot for ecommerce stores on PrestaShop and OpenCart platforms. The chatbot supports real-time conversations and provides info such as product details, order status, shipping updates, and order tracking. Merchants can add the chatbot directly to their store’s frontend to help shoppers obtain instant assistance while browsing. Knowband says the chatbot works with multiple AI models, including ChatGPT, Gemini, DeepSeek, and Claude.

​​​Insight and Stripe partner for enterprise commerce. ​Insight Enterprises has announced an expanded partnership with Stripe. The collaboration combines Stripe’s programmable financial services platform and Insight’s solutions integrator capabilities to accelerate how organizations launch digital revenue models and scale globally. The result, per Insight​ and Stripe,​ is tools for modern checkout and payments integrations, enabling purchases directly in genAI platforms.

Crescendo launches multimodal shopping assistant on Shopify. Crescendo, an AI-powered customer service platform, has launched its multimodal AI shopping assistant on the Shopify App Store. Crescendo says its AI assistants unify service and shopping into a single experience, answering service questions and guiding shoppers toward purchase.

Crescendo

New Ecommerce Tools: January 14, 2026

Our rundown this week of new products and services for ecommerce merchants includes updates on agentic commerce, product reviews, A/B testing, post-purchase experiences, cryptocurrency payments, fulfillment, analytics, personalization, and packaging.

Got an ecommerce product release? Email updates@practicalecommerce.com.

New Tools for Merchants

Google launches an open standard for agentic commerce. Google is launching the Universal Commerce Protocol, an open standard for agentic commerce, establishing a common language for agents and systems to operate together across consumer surfaces, businesses, and payment providers. UCP is compatible with existing industry protocols, such as Agent2Agent, Agent Payments Protocol, and Model Context Protocol. Google co-developed UCP with industry leaders, including Shopify, Etsy, and Walmart. More than 20 others across the payment ecosystem have endorsed UCP, including Adyen, Flipkart, Mastercard, Visa, and Stripe.

Universal Commerce Protocol

PayPal powers Microsoft’s launch of Copilot Checkout. PayPal is partnering with Microsoft in support of Checkout, enabling shoppers to discover, decide, and pay without leaving the Copilot experience. PayPal will surface merchant inventory, branded checkout, guest checkout, and credit card payments, starting with Copilot.com. Copilot uses AI to bring context and intent into the shopping journey. Users can now browse curated, shoppable results and complete their purchase with PayPal.

Amazon to limit reviews across product variations. Amazon is changing how reviews are shared across products. Amazon has heretofore shared reviews across all variations of a product, even when they differ significantly. Now, to improve accuracy and help shoppers make more informed purchasing decisions, Amazon will share only reviews between variations with minor differences that don’t affect functionality.

Kibo Commerce announces Connect Hub and MCP. Kibo Commerce, a platform for composable commerce, has launched two product offerings. The new Connect Hub helps scale pre-built integrations to platforms across various product categories, including ecommerce and marketplaces. Merchants gain access to a network of 3,300 trading partners and hundreds of payment and shipping adapters. The new Kibo MCP integrates enterprise commerce logic and generative AI tools.

Fluent Commerce launches order sourcing logic with A/B testing. Fluent Commerce, an order management system, has announced the launch of AI-powered order sourcing logic with A/B testing. Users can compare the outcomes of two sets of order sourcing logic run in parallel to see the impact on net margin, fulfillment and delivery costs, split shipment rate, order-to-door time, and average delivery distance, and to calculate carbon impact. The capability enables retailers to continuously learn from their fulfillment network, according to Fluent Commerce.

Fluent Commerce

Route acquires Frate Returns for ecommerce post-purchase experiences. Route, a post-purchase platform for ecommerce brands, has acquired Frate Returns, a returns-and-exchanges platform. By integrating Frate’s returns-and-exchanges software, Route now offers merchants a single integrated platform to manage the customer journey after checkout. According to Route, Frate’s capabilities (exchange-first optimization, AI image verification, and flexible shipping, refund, and payment options) allow brands to reduce refund rates and operational costs while retaining revenue and increasing loyalty.

Crypto.com partners with Stripe. Crypto.com, a global cryptocurrency platform, is partnering with Stripe to expand payment options. The collaboration will allow Crypto.com users to pay for everyday goods and services using their crypto balances at Stripe-powered merchants across the U.S. The integration will appear as a new payment option on the checkout pages of participating merchants that use Stripe’s Optimized Checkout Suite.

UCanPack launches tall ecommerce boxes. UCanPack, a provider of packaging and shipping supplies, has introduced a line of engineered tall boxes for ecommerce merchants. According to UCanPack, the line features impact resistance and crush protection and is right-sized for elongated and narrow goods, such as lamps, tripods, sports gear, decor, and rolled materials. UCanPack aims to help brands reduce transit damage and streamline pack bench workflows.

Shoplazza launches fulfillment option. Shoplazza, a global commerce platform serving direct-to-consumer brands, has launched Fulfillment by Shoplazza to help merchants navigate global logistics. Shoplazza says its new fulfillment service integrates global warehousing, last-mile delivery, financial automation, and real-time risk controls to provide merchants with a predictable and scalable logistics engine. Key capabilities include zero-prepayment logistics, revenue-aligned billing, embedded financial tools, global and localized fulfillment options, and a compliant logistics network, per Shoplazza.

Shoplazza

Stackline unveils analytics for AI-powered commerce platforms. Stackline, a provider of retail analytics and connected commerce, has launched AI Visibility, offering insights into how shoppers discover and interact with products via conversational and agentic shopping platforms. According to Stackline, participating merchants can (i) measure the volume of real shopping questions across leading AI platforms, (ii) bring results from ChatGPT, Amazon Rufus, and more into a unified analytical environment, (iii) view detailed product competitive insights, and (iv) analyze which products frequently appear in recommendations together.

Blue Yonder launches AI-related updates to its planning platform. Blue Yonder, a supply chain platform, has released AI updates aimed at increasing agility and optimizing customer experiences. The updates, per Blue Yonder, strengthen its supply chain network of 172,000 global trading partners, improving efficiency and responsiveness.

Lightspeed Commerce launches AI assistants. Lightspeed Commerce, an omnichannel platform powering businesses in over 100 countries, has launched Lightspeed AI for agent-driven workflows, including conversational assistants for retail and restaurants. The assistants help merchants ask questions, get answers quickly, and make smarter decisions without navigating dashboards or reports.

Bloomreach’s AI-powered search now available on AWS Marketplace. Bloomreach, an ecommerce personalization provider, announced its AI-powered search tool is now available on Amazon Web Services Marketplace. Loomi AI, Bloomreach’s intelligence platform, brings personalization across email, SMS, web, app, search, and more. Via the AWS Marketplace, businesses can now discover and deploy Loomi AI-powered tools to capture first-party customer and product data and add context and decision-making in customer journeys, per Bloomreach.

Bloomreach

New Ecommerce Tools: January 7, 2026

This week’s installment of new products and services for merchants includes marketing and advertising platforms, livestream tools, pop-up and form builders, fulfillment networks, AI voice agents, agentic commerce, and reverse logistics.

Got an ecommerce product release? Email updates@practicalecommerce.com.

New Tools for Merchants

Orca launches LiveMax to book a shoppable livestream in minutes. Orca, a livestream and social commerce provider, has launched LiveMax, a self-serve tool that empowers brands and retailers to book and execute shoppable livestreams on TikTok Shop and Amazon Live. According to Orca, LiveMax enables any brand to schedule a produced livestream quickly. Orca’s production resources include professional hosts and producers.

Orca

PayPal Ads launches Transaction Graph Insights and Measurement. PayPal Ads has launched its Transaction Graph Insights and Measurement Program, providing merchants and advertisers with a view into shopper behavior, campaign effectiveness, and data-driven recommendations. The tools help understand cross-merchant, cross-surface shopper journeys to deliver brand-specific recommendations and independent campaign validation with third-party partners.

Slingwave brings AI-powered unified measurement to ecommerce.  Slingwave has unveiled its AI-native marketing platform for ecommerce and direct-to-consumer brands. The system combines marketing mix modeling, agile marketing attribution, and experimentation with an intelligence layer and customized models that run millions of scenarios to deliver a clear plan for optimizing spend. According to Slingwave, the platform learns with every campaign, ensuring recommendations continuously improve.

Getsitecontrol updates widget builder for pop-ups and forms. Getsitecontrol, an email marketing platform for ecommerce, has released a redesigned widget editor that offers enhanced visual control when designing website pop-ups, forms, and teasers. The editor introduces a visual element tree that displays the complete structure of each widget in a sidebar. Getsitecontrol now allows users to fine-tune every visual aspect of their widgets, including margins, paddings, alignment, sizes, and colors. The result, says Getsitecontrol, is professional widgets that adapt to any screen size.

ReturnPro launches Shopify app. ReturnPro, a provider of returns management and reverse logistics, has launched its Returns Portal App on the Shopify App Store. The app combines returns initiation with a connected reverse supply chain and recommerce ecosystem. Shopify merchants gain access to ReturnPro’s infrastructure, including more than 1,000 partner drop-off locations. Merchants can resell refurbished inventory through their Shopify storefronts or distribute products across ReturnPro’s network of integrated marketplaces, creating secondary revenue streams and reducing write-offs.

ReturnPro

Stord acquires Shipwire to expand its fulfillment network. Stord, a logistics provider for pre-purchase, checkout, delivery, and returns, has acquired Shipwire, a subsidiary of Ceva Logistics. Stord says the acquisition continues its expansion of fulfillment networks by adding 12 locations, strengthening its presence in Europe, and maintaining access to Ceva’s global network of warehouses through Shipwire’s existing logistics agreements. Ceva manages 120 million square feet of warehouse space worldwide.

Amazon launches Alexa+ for users to chat with its assistant. Amazon has launched an Alexa+ website that lets select users chat with its assistant via their browser. Users can access Alexa.com to get quick answers, explore complex topics, create content, and more. Alexa.com combines information with real-world actions, offering integrations across devices for shopping, home control, cooking, and entertainment, per Amazon. Customers with early access to Alexa+ can visit Alexa.com while logged into their Amazon account and start chatting.

ITTRackNap launches marketplace and subscription commerce platform. ITTRackNap, an AI-powered marketplace and subscription automation platform for cloud and technology providers, announced its U.S. launch. The platform enables managed service providers, telecommunications and connectivity providers, and technology distributors to launch and scale cloud and digital commerce faster and cost-effectively. RackNap streamlines and lowers the cost of channel back-office operations through native integrations with hyperscalers and portals, including Microsoft, Amazon Web Services, Google, and Acronis.

PubMatic launches AgenticOS for agent-to-agent advertising. PubMatic, an ad tech company, has launched AgenticOS, an operating system to orchestrate autonomous, agent-to-agent advertising across digital environments. AgenticOS deploys a three-layer framework to plan, transact, and optimize programmatic advertising: (i) an Nvidia-powered infrastructure layer, (ii) an application layer with embedded agentic capabilities to interpret intent through protocols such as the Ad Context and Model Context, and (iii) a transaction layer that connects agentic decisioning to PubMatic’s Activate buying platform.

PubMatic

eBay introduces credit notes for U.S. seller fees and tax reversals. eBay is issuing separate credit notes for all seller fees, charges, and tax reversals in the U.S. A credit note reduces or cancels an invoice. Each credit note will show the reduced amounts and reference to the original invoice. According to eBay, the update improves transparency and helps match charges with reversals.

Cloudhands launches cross-model AI platform. Cloudhands, a marketplace for AI tools, has announced a new unified platform that lets users move among leading models such as OpenAI, Anthropic, and Google while keeping their conversation history, documents, tasks, and creative work connected. Interested users can join the waitlist for the platform, which will launch early this year, per Cloudhands.

xAI launches Grok Business and Grok Enterprise. xAI, the chatbot natively integrated into X, has launched Grok Business and Grok Enterprise, two new tiers providing access to Grok 3, Grok 4, and Grok 4 Heavy. Grok Business offers a self-serve process for small-to-medium teams. For larger organizations, Grok Enterprise includes Grok Business plus Custom Single Sign-On, Directory Sync, and audit and security controls.

VoAgents launches enterprise voice AI platform for customer conversations. VoAgents, a provider of enterprise voice tools, has launched voice AI agents capable of handling inbound and outbound calls. The platform’s self-learning capability means voice agents improve with every interaction. Core platform features include customizable voice personalities and workflows tailored to brand requirements, calendar and customer-management integrations, real-time call recordings and transcripts, outbound campaign management, and more. VoAgents offers access to all leading language models, including OpenAI and Anthropic.

VoAgents