Google Announces New GA4 Features As Universal Analytics Sunset Nears via @sejournal, @MattGSouthern

As the July 1, 2024 shutdown date for Universal Analytics (UA) draws near, Google has announced new features and improvements for Google Analytics 4 (GA4).

These enhancements give marketers deeper insights and tools for cross-channel measurement and budget optimization.

Expanded Cross-Channel Reporting

GA4 is getting improved cross-channel reporting capabilities.

You will soon be able to integrate data from third-party advertising partners such as Pinterest, Reddit, and Snap directly into GA4 properties.

This will allow for a more complete view of campaign performance across platforms.

Additionally, GA4 will introduce aggregated impressions from linked Campaign Manager 360 accounts in the advertising workspace.

This feature will give advertisers a thorough overview of campaign performance across the entire marketing funnel.

AI-Powered Insights

Google is leveraging its AI capabilities to provide users with generated insights.

These AI-driven summaries will explain data trends and fluctuations using plain language, enabling businesses to make faster, more informed decisions based on their analytics data.

Advanced Planning & Budgeting Tools

Later this year, GA4 will introduce cross-channel budgeting features, including a projections report.

This tool will allow advertisers to track media pacing and projected performance against target objectives across multiple channels.

This addition should improve marketers’ ability to optimize media spend and allocate budgets more effectively.

Privacy-First Approach

GA4 continues to prioritize user privacy while delivering effective measurement solutions.

Upcoming features include support for Chrome Privacy Sandbox APIs and improvements to enhanced conversions.

Google says these updates will offer complete picture of cross-channel conversion attribution in a privacy-safe manner.

Preparing For The Future

Steve Ganem, Director of Product Management for Google Analytics, highlights the platform’s commitment to adaptability:

“Google Analytics 4 is truly built to be durable for the future. We’ll continue to invest in giving you a tool that helps answer fundamental questions about your business across your consumer’s entire path to purchase, despite ongoing changes in the measurement landscape.”

As the sunset date for Universal Analytics approaches, Google encourages users who haven’t yet made the switch to complete their migration to GA4.

The company also reminds UA users to download any historical data they wish to retain before the July 1 shutdown date.


Featured Image: Muhammad Alimaki/Shutterstock

Google Ends Continuous Scroll SERPS: What It Really Means via @sejournal, @martinibuster

Google announced that they are ending continuous scrolling in the search results (SERPs) as a way to speed up the serving of search results. Many in the search marketing community question that reason and raise questions about it. What’s really going on here?

Continuous Scroll In Search Results

Infinite scroll is a way of showing content that was popularized by social media in which users can aimlessly navigate in a state of constant discovery. It’s purposeless navigation.

In 2021 Google adopted Continuous Scrolling in the mobile search results, which showed up to four pages worth of web results before requiring users to click a link to see more. This change was  welcomed by site owners and the search marketing community because it created the possibility of exposing more sites to searchers.

No More Continuous Scroll

The Verge recently published a report that Google has decided to remove continuous search in order to be able to serve faster search results. The change happens first to desktop search results to be followed later by a change to the mobile search results.

The Verge reported:

“In its place on desktop will be Google’s classic pagination bar, allowing users to jump to a specific page of search results or simply click “Next” to see the next page. On mobile, a “More results” button will be shown at the bottom of a search to load the next page.”

What’s The Real Impact?

While Google claims that the change is to help Google serve faster search results, many in the search marketing community are skeptical about the impact and with good reason. The U.S. Department of Justice released emails showing Google’s top management colluding about ways to show more advertising in the search results.

Brett Tabke, founder of Pubcon search marketing conference (and the person who invented the acronym SERPs), offered his opinion about the change to continuous scroll:

“It effectively boxes more clicks on to page one. That will result in a higher percentage of clicks going to Ads and Google properties. I think it is more evidence that Google is on a path to a new version of portal and away from search. Organic search itself will move to page 2, and I believe eventually to a new domain.

They will move away from organic results on page one. So what is left?

1) Google Ads

2) Google property links

3) Google Overviews vomit and

4) a link to page two.

They are on a path to fulfilling all general “searches” with their own responses in some form or another. When they don’t have a perfect response, maybe they will do “people also ask” and those lead back to a SERP where they can fulfill the search with their own properties and responses.”

Brett is not alone in his skepticism.

In what can be seen as a general sign of disbelief of Google’s motivations, many people have posted their skeptical opinions on X (formerly Twitter).

One person tweeted:

“I wouldn’t be shocked if it was hurting bottom-of-the-page / top of page 2+ ad clicks”

Another tweet reflected the common perception that Google shows less and less links to independent websites:

“Why not just show one page with Google AI, Reddit and the usual culprits? Who clicks on page 2 anyway?”

Lastly, a tweet from an anonymous account nicknamed “Google Honesty” offered a harsh view of Google’s motivations.

They tweeted:

“Continuous scroll allows everyone to be on page one.

We prefer to crush your spirit.

It’s far more humiliating to be on page 6.

Pagination in search allows this ✅”

Good For Goose. Not For Gander?

While there are many voices who see dark reasons for Google’s decision to end continuous scrolling in the SERPs, there are some who see it differently.

Kevin Indig tweeted about an uncomfortable truth about continuous scrolling which is that they are not universally a good feature.

Kevin tweeted:

“Paginated SERPs are back!

I’ve found continuous scroll to be a subpar solution for websites as well.”

Continuous scrolling is a useful feature for social media but when it comes to other kinds of websites, it’s the answer to a question that nobody is asking. Infinite scrolling is generally a poor user experience outside of the context of social media.

What’s kind of hard to ignore is that (arguably) most site owners and search marketers agree that it’s a poor user experience, inappropriate for many contexts or in some cases problematic for SEO.

So in a way, one should step back and at least consider the possibility that infinite scroll is great within the context of social media where aimless browsing and interaction makes sense but maybe infinite scrolling makes less sense within the context of purposeful browsing like in an ecommerce site, an informational site, or even in a search result. Purposeful browsing demands purposeful navigation, not aimless navigation.

Seen in that light, perhaps it might have been more believable had Google insisted that continuous scrolling was a poor user experience that didn’t fit the context of search results. Google’s  chosen explanation is not going over very well.

Featured Image by Shutterstock/Ljupco Smokovski

Google Debunks SEO Myth: Branded Keywords Won’t Hurt Rankings via @sejournal, @MattGSouthern

In a recent exchange, Google’s Search Liaison addressed concerns about using branded keywords in articles.

The discussion, which unfolded over several tweets, centered on the impact of mentioning specific brand names in product reviews and other content.

Jake Boly, a content creator, initially asked why his articles featuring unique content consistently ranked on pages 3-4 of search results, speculating that it might be due to the presence of branded terms.

This sparked a debate about SEO best practices and Google’s ranking algorithms.

Conflicting Advice from SEO Experts

Taleb Kabbara, an SEO professional, suggested mentioning branded keywords could harm rankings, advising against using terms like “new balance” in review titles.

He claimed to have audited numerous sites and observed negative ranking impacts due to such keywords.

Google’s Official Response

Google’s Search Liaison refuted these claims.

In a detailed response, they stated:

“No, you shouldn’t be afraid to mention the brand name of something you are reviewing. It’s literally what readers would expect you to do, and our systems are trying to reward things that are helpful to readers.”

The Google representative explained that writing a review without mentioning the product being reviewed would be counterintuitive.

They emphasized that Google’s systems aim to find and rank content that’s genuinely useful to readers, regardless of using branded terms.

Evidence Supporting Google’s Stance

To further support their point, the Liaison provided evidence from a specific search query for “new balance minimus tr v2 review.”

They highlighted that the top result for this query was not from a big brand but from an individual reviewer, demonstrating that Google can rank independent content when it’s relevant and helpful.

Reaffirming Best Practices

The conversation took an additional turn when Mike Hardaker shared advice he had received about no longer ranking for branded keywords. Google’s Search Liaison responded succinctly, “Yeah, don’t do that,” reaffirming their stance against avoiding branded terms in content.

Why SEJ Cares

This exchange clarifies a misconception with direct communication from Google on its approach to ranking content containing branded keywords.

It reminds publishers to write the best content for readers rather than attempt to game the system by avoiding specific terms.


Featured Image: Jack_the_sparow/Shutterstock

GA4 Update Brings Alignment With Google Ads Targeting via @sejournal, @MattGSouthern

Google announced an update to the advertising section within Google Analytics 4 (GA4).

The enhancement aims to clarify and align user counts eligible for remarketing and ad personalization.

Under the change, advertisers can now quickly view the size of their “Advertising Segments” within GA4’s interface.

These segments represent the pool of users whose data can be leveraged for remarketing campaigns and personalized ad targeting through products like Google Ads.

Improved Synchronization For Unified Insights

Previously, there could be discrepancies between the user counts shown as eligible for advertising use cases in GA4 and the Google Ads Audience Manager.

With this update, Google says the numbers will be fully aligned, allowing marketers to confidently make data-driven advertising decisions.

Expanding Advertising Segment Visibility

Along with the alignment fix, the update expands visibility into advertising segment sizes within the GA4 interface.

A new “Advertising segments” panel under the “Advertising” section reports the number of users GA4 collects and sends to ad products for personalization.

An “advertising segment” is a list of GA4 users synchronized with Google advertising products for remarketing and personalized ad targeting purposes.

Segment sizes can vary based on targeting requirements for different ad networks.

Why SEJ Cares

This update from Google addresses a key pain point for advertisers utilizing GA4 and Google Ads.

Full alignment between advertising audience sizes across products eliminates confusion and enables more data-driven strategies.

The added transparency into advertising segment sizes directly in GA4 is also a welcomed upgrade.

How This Can Help You

With aligned user counts, advertisers can plan and forecast remarketing campaigns with greater precision using GA4 data.

This unified view means you can make media investment decisions based on accurate reach projections.

Additionally, the new advertising segments panel provides extra context about the scope of your audiences for ad personalization.

This visibility allows for more informed strategies tailored to your specific segment sizes.


Featured Image: Lightspring/Shutterstock

New Features Improve Anthropic’s Claude Collaborative Workflow via @sejournal, @martinibuster

Anthropic announced new features that will significantly enhance Claude’s functionality to make it more collaborative, easier to use and speed up workflows. The new functionalities enable teams to ground Claude with the documentation needed to complete tasks, brainstorm, and be able to get things done faster with AI.

Three Major Steps Forward

The improvements that Anthropic is introducing cover three areas:

1. Projects:
A place to organize chats and knowledge.

2. Sharing:
Better collaboration with teams

3. Artifacts:
This has already rolled out, it’s a collaborative workspace for creating and editing content, coding, and designing with Claude in real-time.

1. Projects

Anthropic’s Projects is a collaborative space where team members can share curated chats and knowledge together in order to enable better decisions and brainstorming. All Claude.AI Pro and Team subscribers will have access to Projects.

Each project has a 200K context window for documents, code and other data that can be used to improve output.

According to Anthropic:

“Projects allow you to ground Claude’s outputs in your internal knowledge—be it style guides, codebases, interview transcripts, or past work. This added context enables Claude to provide expert assistance across tasks, from writing emails like your marketing team to writing SQL queries like a data analyst. With Projects, you can get started much faster and extend your skills further for any task.”

With Projects, a team can upload documents that provide the knowledge necessary for completing tasks, such as legal documentation, course material, historical financial reports and economic indicators, virtually any documentation that Claude can use for analysis or content creation.

2. Sharing

This is a way for team members to share relevant and important chats with each other through a shared activity feed. Anthropic envisions Sharing as especially useful for creative projects, research, and product development. For example, it’s a way to share brain-storming sessions and for web designers and other stakeholders to share ideas and work together with Claude to complete projects.

3. Artifacts

Artifacts is a way to create together with Claude, with a user interface that shows the chat on one side and the output on the other.

Anthropic shares five examples of how Artifacts can be used:

“1. Software Development: Programmers can use Artifacts to collaboratively write and debug code. Claude can help generate code snippets and provide real-time explanations.

2. Graphic Design: Designers can work with Claude to create and refine SVG graphics for logos or illustrations, iterating on designs in real-time.

3. Marketing: Content creators can use Artifacts to draft and edit marketing copy. Claude can suggest improvements and generate alternative versions side-by-side.

4. Data Analysis: Data scientists can collaborate with Claude to write and optimize SQL queries, visualizing data in charts and trendlines, and refining analyses together.

5. UX/UI Design: Designers can work with Claude to prototype website layouts using HTML and CSS, previewing changes instantly in the Artifacts window.”

This is Just The Beginning

Anthropic shared that they will be rolling out additional features such as integrations with popular third-party apps, further extending Claude for AI-assisted collaboration.

Read more from Anthropic’s announcement.

Featured Image by Shutterstock/Photo For Everything

Google Updates Guidance On EEA Carousels Beta Structured Data via @sejournal, @martinibuster

Google updated the structured data guidance on a beta carousels structured data that is intended for users in the European Economic Area, which is related to Google’s preparations for the Digital Markets Act (DMA). The new guidance covers how to use this structured data on summary or category pages and for paginated categories.

Carousel (Beta) Rich Results For Aggregators & Suppliers

The Carousel (Beta) rich results is intended for sites about travel, local, and for shopping queries shown to users in the EEA. Google search users can scroll horizontally across tiles that contain information specific to the context of the search. Sites that use this new structured data become eligible to be featured in the new carousel rich results.

The original announcement from February 2024 explained that display for shopping queries will at first be limited to Czechia, France, Germany and the UK.

Updated Documentation

The new documentation consists of a new three sentence paragraph that is added to the current Structured data carousels (beta) documentation.

This is the new guidance that was added to the documentation:

“Mark up all items that are on the summary or category page. For paginated categories, add an ItemList to each subsequent page and include the entities that are listed on that page. For infinite scroll, focus on marking up the entities that are initially loaded in the viewport.”

The changelog has a notation that explains the reason for the update:

“Marking up categories with many items for structured data carousels (beta)

What: Added guidance on how to mark up categories with many items to the structured data carousels (beta).

Why: We received a question through our feedback button about how to implement this markup for categories with many items, such as paginated content or infinite scroll.”

Read the updated documentation:

Structured data carousels (beta) – Guidelines

Featured Image by Shutterstock/JHVEPhoto

OpenAI’s Rockset Acquisition And How It May Impact Digital Marketing via @sejournal, @martinibuster

OpenAI acquired a technology from Rockset that will enable the creation of new products, real-time data analysis, and recommendation systems, possibly signaling a new phase for OpenAI that could change the face of search marketing in the near future.

What Is Rockset And Why It’s Important

Rockset describes its technology as a Hybrid Search, a type of multi-faceted approach to search (integrating vector search, text search and metadata filtering) to retrieve documents that can augment the generation process in RAG systems. RAG is a technique that combines search with generative AI that is intended to create more factually accurate and contextually relevant results. It’s a technology that plays a role in BING’s AI search and Google’s AI Overviews.

Rockset’s research paper about the Rockset Hybrid Search Architecture notes:

“All vector search is becoming hybrid search as it drives the most relevant, real-time application experiences. Hybrid search involves incorporating vector search and text
search as well as metadata filtering, all in a single query. Hybrid search is used in search, recommendations and retrieval augmented generation (RAG) applications.

…Rockset is designed and optimized to ingest data in real time, index different data types and run retrieval and ranking algorithms.”

What makes Rockset’s hybrid search important is that it allows the indexing and use of multiple data types (vectors, text, geospatial data about objects & events), including real-time data use. That powerful flexibility allows the technology to interact with different kinds of data that can be used for in-house and consumer-facing applications related to contextually relevant product recommendations, customer segmentation and analysis for targeted marketing campaigns, personalization, personalized content aggregation, location-based recommendations (restaurants, services, etc.) and in applications that increase user engagement (Rockset lists numerous case studies of how their technology is used).

OpenAI’s announcement explained:

“AI has the opportunity to transform how people and organizations leverage their own data. That’s why we’ve acquired Rockset, a leading real-time analytics database that provides world-class data indexing and querying capabilities.

Rockset enables users, developers, and enterprises to better leverage their own data and access real-time information as they use AI products and build more intelligent applications.

…Rockset’s infrastructure empowers companies to transform their data into actionable intelligence. We’re excited to bring these benefits to our customers…”

OpenAI’s announcement also explains that they intend to integrate Rockset’s technology into their own retrieval infrastructure.

At this point we know the transformative quality of hybrid search and the possibilities but OpenAI is at this point only offering general ideas of how this will translate into APIs and products that companies and individuals can create and use.

The official announcement of the acquisition from Rockset, penned by one of the cofounders, offered these clues:

“We are thrilled to join the OpenAI team and bring our technology and expertise to building safe and beneficial AGI.

…Advanced retrieval infrastructure like Rockset will make AI apps more powerful and useful. With this acquisition, what we’ve developed over the years will help make AI accessible to all in a safe and beneficial way.

Rockset will become part of OpenAI and power the retrieval infrastructure backing OpenAI’s product suite. We’ll be helping OpenAI solve the hard database problems that AI apps face at massive scale.”

What Exactly Does The Acquisition Mean?

Duane Forrester, formerly of Bing Search and Yext (LinkedIn profile), shared his thoughts:

“Sam Altman has stated openly a couple times that they’re not chasing Google. I get the impression he’s not really keen on being seen as a search engine. More like they want to redefine the meaning of the phrase “search engine”. Reinvent the category and outpace Google that way. And Rockset could be a useful piece in that approach.

Add in Apple is about to make “ChatGPT” a mainstream thing with consumers when they launch the updated Siri this Fall, and we could very easily see query starts migrate away from traditional search engine boxes. Started with TikTok/social, now moving to ai-assistants.”

Another approach, which could impact SEO, is that OpenAI could create a product based on an API that can be used by companies to power in-house and consumer facing applications. With that approach, OpenAI provides the infrastructure (like they currently do with ChatGPT and foundation models) and let the world innovate all over the place with OpenAI at the center (as it currently does) as the infrastructure.

I asked Duane about that scenario and he agreed but also remained open to an even wider range of possibilities:

“Absolutely, a definite possibility. As I’ve been approaching this topic, I’ve had to go up a level. Or conceptually switch my thinking. Search is, at its heart, information retrieval. So if I go down the IR path, how could one reinvent  “search” with today’s systems and structures that redefine how information retrieval happens?

This is also – it should be noted- a description for the next-gen advanced site search.  They could literally take over site search across a wide range of mid-to-enterprise level companies. It’s easily as advanced as the currently most advanced site-search systems. Likely more advanced if they launch it. So ultimately, this could herald a change to consumer search (IR) and site-search-based systems.

Expanding from that, apps, as they allude to.  So I can see their direction here.”

Deedy Das of Menlo Ventures (Poshmark, Roku, Uber) speculated on Twitter about how this acquisition may transform OpenAI:

“This is speculation but I imagine Rockset will power all their enterprise search offerings to compete with Glean and / or a consumer search offering to compete with Perplexity / Google. Permissioning capabilities of Rockset make me think more the former than latter”

Others on Twitter offered their take on how this will affect the future of AI:

“I doubt OpenAI will jump into the enterprise search fray. It’s just far too challenging and something that Microsoft and Google are best positioned to go after.

This is a play to accelerate agentic behaviors and make deep experts within the enterprise. You might argue it’s the same thing an enterprise search but taking an agent first approach is much more inline with the OpenAI mission.”

A Consequential Development For OpenAI And Beyond

The acquisition of Rockset may prove to be the foundation of one of the most consequential changes to how businesses use and deploy AI, which in turn, like many other technological developments, could also have an effect on the business of digital marketing.

Read how Rockset customers power recommendation systems, real-time personalization, real-time analytics, and other applications:

Featured Case Studies

Read the official Rockset announcement:

OpenAI Acquires Rockset

Read the official OpenAI announcement:

OpenAI acquires Rockset
Enhancing our retrieval infrastructure to make AI more helpful

Read the original Rockset research paper:

Rockset Hybrid Search Architecture (PDF)

Featured Image by Shutterstock/Iconic Bestiary

Wix Announces A Figma Plugin That Turns Designs Into Websites via @sejournal, @martinibuster

Wix announced a new Figma Plugin that enables designers to import Figma designs directly into Wix Studio and dramatically speed up site creation from the design stage to a functioning website.

Figma Design Tool

Figma is a SaaS (software as a service) collaborative design tool that allows designers, teams and clients to prototype designs, in this case website designs.

Figma enables designers, developers and other stakeholders to create, share, and test digital designs for websites (and other digital experiences). Its collaborative features streamline the back and forth of design, feedback and decision-making.

The Wix Figma Plugin allows a designer or design agency to export those designs into Wix Studio where it can then be realized into an actual functional website.

Wix Figma Plugin

Gali Erez, Head of Product at Wix Studio Editor offered the following statement:

“We are thrilled to present the new plugin to the design community… With its innovative features and intuitive interface the plugin empowers users to craft captivating designs, and swiftly streamline the path from design to production. This efficiency enhances their design and development experience and ultimately drives conversions.”

Wix is a SaaS website builder platform that makes it easy for anyone to create attractive high performance websites for virtually any industry, from ecommerce to online services. The announcement of Figma plugin is yet another innovation that makes Wix one of the most attractive platforms for creating websites.

Figma last month updated users about the imminent rollout of the Wix plugin, which generated a lot of excitement.

Typical comments:

“Awaiting its public release, very excited.”

“So excited for this plugin to come out. I am glad it’s coming out next month it’ll change the game in web design.”

Read more about the new Wix Figma Plugin:

https://www.wix.com/studio/figmatowixstudio

Featured Image by Shutterstock/ViDI Studio

Google Clarifies Organization Merchant Returns Structured Data via @sejournal, @martinibuster

Google quietly updated their organization structured data documentation in order to clarify two points about merchant returns in response to feedback about an ambiguity in the previous version.

Organization Structured Data and Merchant Returns

Google recently expanded their Organization structured data so that it could now accommodate a merchant return policy. The change added support for adding a sitewide merchant return policy.

The original reason for adding this support:

“Adding support for Organization-level return policies

What: Added documentation on how to specify a general return policy for an Organization as a whole.

Why: This makes it easier to define and maintain general return policies for an entire site.”

However that change left unanswered about what will happen if a site has a sitewide return policy but also has a different policy for individual products.

The clarification applies for the specific scenario of when a site uses both a sitewide return policy in their structured data and another one for specific products.

What Takes Precedence?

What happens if a merchant uses both a sitewide and product return structured data? Google’s new documentation states that Google will ignore the sitewide product return policy in favor of a more granular product-level policy in the structured data.

The clarification states:

“If you choose to provide both organization-level and product-level return policy markup, Google defaults to the product-level return policy markup.”

Change Reflected Elsewhere

Google also updated the documentation to reflect the scenario of the use of two levels of merchant return policies in another section that discusses whether structured data or merchant feed data takes precedence. There is no change to the policy, merchant center data still takes precedence.

This is the old documentation:

“If you choose to use both markup and settings in Merchant Center, Google will only use the information provided in Merchant Center for any products submitted in your Merchant Center product feeds, including automated feeds.”

This is the same section but updated with additional wording:

“If you choose to use both markup (whether at the organization-level or product-level, or both) and settings in Merchant Center, Google will only use the information provided in Merchant Center for any products submitted in your Merchant Center product feeds, including automated feeds.”

Read the newly updated Organization structured data documentation:

Organization (Organization) structured data – MerchantReturnPolicy

Featured Image by Shutterstock/sutlafk

Gen Z Ditches Google, Turns To Reddit For Product Searches via @sejournal, @MattGSouthern

A new report from Reddit, in collaboration with GWI and AmbassCo, sheds light on the evolving search behaviors of Generation Z consumers.

The study surveyed over 3,000 internet users across the UK, US, and Germany, highlighting significant changes in how young people discover and research products online.

Here’s an overview of key findings and the implications for marketers.

Decline In Traditional Search

The study found that Gen Z uses search engines to find new brands and products less often.

That’s because they shop online differently. They’re less interested in looking for expert reviews or spending much time searching for products.

There are also frustrations with mobile-friendliness and complex interfaces on traditional search platforms.

Because of this, traditional SEO strategies might not work well for reaching younger customers.

Takeaway

Companies trying to reach Gen Z might need to try new methods instead of just focusing on being visible on Google and other search engines.

Rise Of Social Media Discovery

Screenshot from Reddit study titled: “From search to research: How search marketers can keep up with Gen Z.”, June 2024.

Gen Z is increasingly using social media to find new brands and products.

The study shows that Gen Z has used social media for product discovery 36% more frequently since 2018.

This change is affecting how young people shop online. Instead of searching for products, they expect brands to appear in their social media feeds.

Screenshot from Reddit study titled: “From search to research: How search marketers can keep up with Gen Z.”, June 2024.

Because of this, companies trying to reach young customers need to pay more attention to how they present themselves on social media.

Takeaway

To succeed at marketing to Gen Z, businesses will likely need to focus on two main things:

  1. Ensure that your content appears more often in social media feeds.
  2. Create posts people want to share and interact with.

Trust Issues With Influencer Marketing

Even though more people are finding products through social media, the report shows that Gen Z is less likely to trust what social media influencers recommend.

These young shoppers often don’t believe in posts that influencers are paid to make or products they promote.

Instead, they prefer to get information from sources that feel more real and are driven by regular people in online communities.

Takeaway

Because of this lack of trust, companies must focus on being genuine and building trust when they try to get their websites to appear in search results or create ads.

Some good ways to connect with these young consumers might be to use content created by regular users, encourage honest product reviews, and create authentic conversations within online communities.

Challenges With Current Search Experiences

The research shows that many people are unhappy with how search engines work right now.

More than 60% of those surveyed want search results to be more trustworthy. Almost half of users don’t like looking through many search result pages.

Gen Z is particularly bothered by inaccurate information and unreliable reviews.

Screenshot from Reddit study titled: “From search to research: How search marketers can keep up with Gen Z.”, June 2024.

Takeaway

Given the frustration with search quality, marketers should prioritize creating accurate, trustworthy content.

This can help build brand credibility, leading to more direct visits.

Reddit: A Trusted Alternative

The report suggests that Gen Z trusts Reddit when looking up products—it’s their third most trusted source, after friends and family and review websites.

Screenshot from Reddit study titled: “From search to research: How search marketers can keep up with Gen Z.”, June 2024.

Young users like Reddit because it’s community-based and provides specific answers to users’ questions, making it feel more real.

It’s worth noting that this report comes from Reddit itself, which probably influenced why it’s suggesting its own platform.

Takeaway

Companies should focus more on being part of smaller, specific online groups frequented by Gen Z.

That could include Reddit or any other forum.

Why SEJ Cares

As young people change how they look for information online, this study gives businesses important clues about connecting with future customers.

Here’s what to remember:

  • Traditional search engine use is declining among Gen Z.
  • Social media is increasingly vital for product discovery.
  • There’s growing skepticism towards influencer marketing.
  • Current search experiences often fail to meet user expectations.
  • Community-based platforms like Reddit are gaining trust.

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