Google Won’t Act On Spam Reports If They Contain Personal Information via @sejournal, @martinibuster

Google updated their spam reporting documentation to make it clearer that spam reports are not wholly confidential and that it’s possible for personal identifiable information to be shared with the sites receiving a manual action.

Change In Response To Feedback

Google’s changelog noted that they were updating the spam reporting form based on feedback they’d received about personal information contained in the spam report that is shared with spammy sites that receive a manual action (formerly known as a penalty).

The update contains a new notice that spam reports containing personal information will not be processed.

The changelog noted:

“Clarifying when and why we may take manual action based on spam reports
What: Further clarified when and why we may take manual action based on spam reports.
Why: To address feedback we received about the change on using spam reports to take manual action.”

Google removed the following from their documentation:

“If we issue a manual action, we send whatever you write in the submission report verbatim to the site owner to help them understand the context of the manual action. We don’t include any other identifying information when we notify the site owner; as long as you avoid including personal information in the open text field, the report remains anonymous.”

The above wording was replaced with the following:

“Don’t include any personally identifying information in your submission. To comply with regulations, we must send the submission text to the site owner to help them understand the context of a manual action, if one is issued.

Because of this, we won’t process your submission if we determine it contains personally identifying information to protect privacy. Not including such information fully ensures your information is safe and prevents your submission from being discarded.”

Action Moving Forward

On the one hand it’s good that Google won’t proceed with a manual action if the report contains personal information. This means that if you’re submitting spam reports to Google, don’t name your site, business name, personal name or anything else that you don’t want the affected spammer to know.

Read the updated documentation here:

Report spam, phishing, or malware

Learn more about Google’s spam reporting tool: Google Just Made It Easy For SEOs To Kick Out Spammy Sites

Featured Image by Shutterstock/andre_dechapelle

Google May Expand Unsupported Robots.txt Rules List via @sejournal, @MattGSouthern

Google may expand the list of unsupported robots.txt rules in its documentation based on analysis of real-world robots.txt data collected through HTTP Archive.

Gary Illyes and Martin Splitt described the project on the latest episode of Search Off the Record. The work started after a community member submitted a pull request to Google’s robots.txt repository proposing two new tags be added to the unsupported list.

Illyes explained why the team broadened the scope beyond the two tags in the PR:

“We tried to not do things arbitrarily, but rather collect data.”

Rather than add only the two tags proposed, the team decided to look at the top 10 or 15 most-used unsupported rules. Illyes said the goal was “a decent starting point, a decent baseline” for documenting the most common unsupported tags in the wild.

How The Research Worked

The team used HTTP Archive to study what rules websites use in their robots.txt files. HTTP Archive runs monthly crawls across millions of URLs using WebPageTest and stores the results in Google BigQuery.

The first attempt hit a wall. The team “quickly figured out that no one is actually requesting robots.txt files” during the default crawl, meaning the HTTP Archive datasets don’t typically include robots.txt content.

After consulting with Barry Pollard and the HTTP Archive community, the team wrote a custom JavaScript parser that extracts robots.txt rules line by line. The custom metric was merged before the February crawl, and the resulting data is now available in the custom_metrics dataset in BigQuery.

What The Data Shows

The parser extracted every line that matched a field-colon-value pattern. Illyes described the resulting distribution:

“After allow and disallow and user agent, the drop is extremely drastic.”

Beyond those three fields, rule usage falls into a long tail of less common directives, plus junk data from broken files that return HTML instead of plain text.

Google currently supports four fields in robots.txt. Those fields are user-agent, allow, disallow, and sitemap. The documentation says other fields “aren’t supported” without listing which unsupported fields are most common in the wild.

Google has clarified that unsupported fields are ignored. The current project extends that work by identifying specific rules Google plans to document.

The top 10 to 15 most-used rules beyond the four supported fields are expected to be added to Google’s unsupported rules list. Illyes did not name specific rules that would be included.

Typo Tolerance May Expand

Illyes said the analysis also surfaced common misspellings of the disallow rule:

“I’m probably going to expand the typos that we accept.”

His phrasing implies the parser already accepts some misspellings. Illyes didn’t commit to a timeline or name specific typos.

Why This Matters

Search Console already surfaces some unrecognized robots.txt tags. If Google documents more unsupported directives, that could make its public documentation more closely reflect the unrecognized tags people already see surfaced in Search Console.

Looking Ahead

The planned update would affect Google’s public documentation and how disallow typos are handled. Anyone maintaining a robots.txt file with rules beyond user-agent, allow, disallow, and sitemap should audit for directives that have never worked for Google.

The HTTP Archive data is publicly queryable on BigQuery for anyone who wants to examine the distribution directly.


Featured Image: Screenshot from: YouTube.com/GoogleSearchCentral, April 2026. 

Google Adds View-Through Conversion Optimization To Demand Gen via @sejournal, @MattGSouthern

Google announced two updates to Demand Gen ahead of Google Marketing Live.

View-through conversion (VTC) optimization is now available for Demand Gen campaigns in Google Ads. This setting lets campaigns optimize toward view-through conversions on YouTube.

Google is also expanding Commerce Media Suite to support Demand Gen inventory in Google Ads. This adds Google Ads to existing Commerce Media Suite support in Display & Video 360 and Search Ads 360.

What’s New

VTC Optimization

When enabled, VTC optimization lets Demand Gen campaigns optimize toward view-through conversions on YouTube. A view-through conversion happens when a user sees an ad, doesn’t click, but later converts.

Commerce Media Suite

With the Google Ads expansion, advertisers can use retailers’ first-party catalog and conversion data to reach shoppers. Inventory covers YouTube, Discover, and Gmail.

The Performance Claim

In the announcement, Google cited Fospha’s Demand Gen and YouTube Playbook, a third-party vendor report. Fospha attributes an 18% higher share of new-customer conversions to Demand Gen versus the paid media average. Coverage spans 127 retail brands across fashion, cosmetics, and consumer goods from 2024 to 2025.

Fospha is a marketing attribution vendor with a commercial interest in measurement across advertising platforms. Google didn’t publish its own performance data alongside the announcement.

Why This Matters

VTC optimization brings Demand Gen closer to the capabilities advertisers already use on other ad platforms. For teams running Demand Gen alongside video campaigns on those platforms, the optimization setup no longer has to differ by channel.

The Commerce Media Suite expansion gives Google Ads advertisers access to retailer first-party catalog and conversion data. This adds Google Ads to existing Commerce Media Suite support in Display & Video 360 and Search Ads 360.

Since last year, Google has added Demand Gen optimization levers, including in-store sales optimization and shoppable CTV. VTC optimization and Commerce Media Suite support continue that pattern.

Looking Ahead

This announcement lands ahead of Google Marketing Live, where Google says more Demand Gen solutions will follow.

OpenAI’s Crawler Docs Now List OAI-AdsBot For ChatGPT Ads via @sejournal, @MattGSouthern

OpenAI’s public crawler documentation now lists OAI-AdsBot, a bot that may visit pages submitted as ChatGPT ads to check policy compliance and help determine ad relevance.

The entry sits alongside OAI-SearchBot, GPTBot, and ChatGPT-User on OpenAI’s crawler docs page, bringing the documented bot count to four.

OpenAI states that OAI-AdsBot only visits pages submitted as ads and that the data it collects isn’t used to train its generative AI foundation models.

What The Bot Does

Per OpenAI’s docs, OAI-AdsBot may visit an ad’s landing page after the ad gets submitted. The bot checks whether the page complies with OpenAI’s ad policies. It may also use content from the landing page to help decide when to show the ad to ChatGPT users.

The bot identifies itself with the user-agent string Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko); compatible; OAI-AdsBot/1.0; +https://openai.com/adsbot.

OAI-SearchBot and GPTBot are both at version 1.3, per OpenAI’s docs. The crawler only visits pages submitted as ad landing pages, not the wider web.

What The Bot Doesn’t Do

Data collected by OAI-AdsBot isn’t used to train generative AI foundation models. That keeps OAI-AdsBot out of GPTBot’s territory, which handles training data collection.

It also keeps OAI-AdsBot separate from OpenAI’s other bots. OAI-SearchBot surfaces content in ChatGPT search, while ChatGPT-User fetches pages during user-initiated browsing, and OAI-AdsBot is limited to ad validation.

OAI-SearchBot and GPTBot can be controlled independently through robots.txt. ChatGPT-User is user-initiated, and the company notes that robots.txt rules may not apply to it. The OAI-AdsBot entry doesn’t say how the bot treats robots.txt.

No Public IP List Yet

OpenAI publishes IP range files for its three earlier bots at openai.com/searchbot.json, openai.com/gptbot.json, and openai.com/chatgpt-user.json. At the time of publication, no equivalent openai.com/adsbot.json file appears in OpenAI’s docs.

Without a published list, verifying a real OAI-AdsBot visit becomes harder. User-agent strings can be spoofed, and the IP lists give you a way to cross-check for the other three OpenAI bots. For OAI-AdsBot, that cross-check isn’t available.

Why This Matters

OAI-AdsBot has two audiences. Advertisers buying placements on ChatGPT need the bot to reach their landing pages; otherwise, the ad may not validate. Anyone tracking AI bot activity in server logs gets a new user-agent to watch, one tied to paid inventory rather than search or training.

Aggressive bot protection through Cloudflare, Akamai, or similar tools may block OAI-AdsBot before it reaches the page. That could create validation friction for advertisers who use strict bot-mitigation tools.

Looking Ahead

ChatGPT’s ad program has moved fast since OpenAI started testing ads on Feb. 9. As access opens up to more advertisers, OAI-AdsBot traffic will start showing up in more server logs. Watch for an eventual IP range file at openai.com/adsbot.json if OpenAI chooses to publish one. For now, the user-agent string is what you have to work with.


Featured Image: Blossom Stock Studio/Shutterstock

The Facts About Google Click Signals, Rankings, And SEO via @sejournal, @martinibuster

Clicks as a ranking-related signal have been a subject of debate for over twenty years, although nowadays most SEOs understand that clicks are not a direct ranking factor. The simple truth about clicks is that they are raw data and, surprisingly, processed with some similarity to human rater scores.

Clicks Are A Raw Signal

The DOJ Antitrust memorandum opinion from September 2025 mentions clicks as a “raw signal” that Google uses. It also categorizes content and search queries as raw signals. This is important because a raw signal is the lowest-level data point which is processed into higher level ranking signals or used for training a model like RankEmbed and its successor, RankEmbedBERT.

Those are considered raw signals because they are:

  • Directly observed
  • But not yet interpreted or used for training data

The DOJ document quotes professor James Allan, who gave expert testimony on behalf of Google:

“Signals range in complexity. There are “raw” signals, like the number of clicks, the content of a web page, and the terms within a query.

…These signals can be created with simple methods, such as counting occurrences (e.g., how many times a web page was clicked in response to a particular query). Id.
at 2859:3–2860:21 (Allan) (discussing Navboost signal) “

He then contrasts the raw signals with how they are processed:

“At the other end of the spectrum are innovative deep-learning models, which are machine-learning models that discern complex patterns in large datasets.

Deep models find and exploit patterns in vast data sets. They add unique capabilities at high cost.”

Professor Allan explains that “top-level signals” are used to produce the “final” scores for a web page, including popularity and quality.

Raw Signals Are Data To Be Further Processed

Navboost is mentioned several times in the September 2025 antitrust document as popularity data. It’s not mentioned in the context of clicks having a ranking effect on individal sites.

It’s referred to as a way to measure popularity and intent:

“…popularity as measured by user intent and feedback systems including Navboost/Glue…”

And elsewhere, in the context of explaining why some of the Navboost data is privileged:

“They are ‘popularity as measured by user intent and feedback systems including Navboost/Glue’…”

In the context of explaining why some of the Navboost data is privileged:

“Under the proposed remedy, Google must make available to Qualified Competitors …the following datasets:

1. User-side Data used to build, create, or operate the GLUE statistical model(s);

2. User-side Data used to train, build, or operate the RankEmbed model(s); and

3. The User-side Data used as training data for GenAI Models used in Search or any GenAI Product that can be used to access Search.

Google uses the first two datasets to build search signals and the third to train and refine the models underlying AI Overviews and (arguably) the Gemini app.”

Clicks, like human rater scores, are just a raw signal that is used further up the algorithm chain to train AI models to better able match web pages to queries or to generate a quality or relevance signal that is then added to the rest of the ranking signals by a ranking engine or a rank modifier engine.

70 Days Of Search Logs

The DOJ document makes reference to using 70 days of search logs. But that’s just eleven words in a larger context.

Here is the part that is frequently quoted:

“70 days of search logs plus scores generated by human raters”

I get it, it’s simple and direct. But there is more context to it:

“RankEmbed and its later iteration RankEmbedBERT are ranking models that rely on two main sources of data: [Redacted]% of 70 days of search logs plus scores generated by human raters and used by Google to measure the quality of organic search results.”

The 70 days of search logs are not click data used for ranking purposes in Google, AI Mode, or Gemini. It’s data in aggregate that is further processed in order to train specialized AI models like RankEmbedBERT that in turn rank web pages based on natural language analysis.

That part of the DOJ document does not claim that Google is directly using click data for ranking search results. It’s data, like the human rater data, that’s used by other systems for training data or to be further processed.

What Is Google’s RankEmbed?

RankEmbed is a natural language approach to identifying relevant documents and ranking them.

The same DOJ document explains:

“The RankEmbed model itself is an AI-based, deep-learning system that has strong natural-language understanding. This allows the model to more efficiently identify the best documents to retrieve, even if a query lacks certain terms.”

It’s trained on less data than previous models. The data partially consists of query terms and web page pairs:

“…RankEmbed is trained on 1/100th of the data used to train earlier ranking models yet provides higher quality search results.

…Among the underlying training data is information about the query, including the salient terms that Google has derived from the query, and the resultant web pages.”

That’s training data for training a model to recognize how query terms are relevant to web pages.

The same document explains:

“The data underlying RankEmbed models is a combination of click-and-query data and scoring of web pages by human raters.”

It’s crystal clear that in the context of this specific passage, it’s describing the use of click data (and human rater data) to train AI models, not to directly influence rankings.

What About Google’s Click Ranking Patent?

Way back in 2006 Google filed a patent related to clicks called, Modifying search result ranking based on implicit user feedback. The invention is about the mathematical formula for creating a “measure of relevance” out of the aggregated raw data of clicks (plural).

The patent distinguishes between the creation of the signal and the act of ranking itself. The “measure of relevance” is output to a ranking engine, which then can add it to existing ranking scores to rank search results for new searches.

Here’s what the patent describes:

“A ranking Sub-system can include a rank modifier engine that uses implicit user feedback to cause re-ranking of search results in order to improve the final ranking
presented to a user of an information retrieval system.

User selections of search results (click data) can be tracked and transformed into a click fraction that can be used to re-rank future search results.”

That “click fraction” is a measure of relevance. The invention described in the patent isn’t about tracking the click; it’s about the mathematical measure (the click fraction) that results from combining all those individual clicks together. That includes the Short Click, Medium Click, Long Click, and the Last Click.

Technically, it’s called the LCIC (Long Click divided by Clicks) Fraction. It’s “clicks” plural because it’s making decisions based on the sums of many clicks (aggregate), not the individual click.

That click fraction is an aggregate because:

  • Summation:
    The “first number” used for ranking is the sum of all those individual weighted clicks for a specific query-document pair.
  • Normalization:
    It takes that sum and divides it by the total count of all clicks (the “second number”).
  • Statistical Smoothing:
    The system applies “smoothing factors” to this aggregate number to ensure that a single click on a “rare” query doesn’t unfairly skew the results, especially for spammers.

That 2006 patent describes it’s weighting formula like this:

“A base LCC click fraction can be defined as:

LCC_BASE=[#WC(Q,D)]/[#C(Q,D)+S0)

where iWC(Q.D) is the sum of weighted clicks for a query URL…pair, iC(Q.D) is the total number of clicks (ordinal count, not weighted) for the query-URL pair, and S0 is a smoothing factor.”

That formula describes summing and dividing the data from many users to create a single score for a document. The “query-URL” pair is a “bucket” of data that stores the click behavior of every user who ever typed that specific query and clicked that specific search result. The smoothing factor is the anti-spam part that includes not counting single clicks on rare search queries.

Even way back in 2006, clicks is just raw data that is transformed further up the chain across multiple stages of aggregation, into a statistical measure of relevance before it ever reaches the ranking stage. In this patent, the clicks themselves are not ranking factors that directly influence whether a site is ranked or not. They were used in aggregate as a measure of relevance, which in turn was fed into another engine for ranking.

By the time the information reaches the ranking engine, the raw data has been transformed from individual user actions into an aggregate measure of relevance.

  • Thinking about clicks in relation to ranking is not as simple as clicks drive search rankings.
  • Clicks are just raw data.
  • Clicks are used to train AI systems like RankEmbedBert.
  • Clicks are not directly influencing search results. They have always been raw data, the starting point for systems that use the data in aggregate to create a signal that is then mixed into ranking decision making systems at Google.
  • So yes, like human rater data, raw data is processed to create a signal or to train AI systems.

Read the DOJ memorandum in PDF form here.

Read about four research papers about CTR.

Read the 2006 Google patent, Modifying search result ranking based on implicit user feedback.

Featured Image by Shutterstock/Carkhe

Google Ads Posts GEO Partner Manager Role via @sejournal, @MattGSouthern

Google’s Large Customer Sales team has posted a role titled “GEO Partner Manager, Performance Solutions” on Google Careers. The listing is a single job posting inside Google’s ads sales organization.

The term “GEO” appears seven times across the listing, including the title. “Generative Engine Optimization” is spelled out twice. Other references include “GEO players,” “GEO ecosystem,” and “GEO/AEO companies.”

The listing says the role will “shape the GEO ecosystem to prioritize Google surfaces.” Responsibilities include influencing partners to prioritize Google-owned surfaces in their tools and methodologies, as well as in “Share of Model” analysis. “Share of Model” is an industry term for a brand’s presence in AI-generated answers.

Why This Matters

The terminology is worth noting because it sits alongside a different public position from Google’s search side. In July, Google’s Gary Illyes said standard SEO is sufficient for AI Overviews and AI Mode, and that specialized AEO or GEO optimization is not needed. As of publication, Google has not publicly updated that guidance.

Large Customer Sales manages relationships with major advertisers and agencies. The role’s alignment with the 3P Measurement team places it firmly inside Google’s ad-side partner work.

Microsoft and Google are in different places here, and the categories of evidence differ. In March, Bing added “GEO” to its official webmaster guidelines, defining the term and placing it alongside SEO as a named category. Bing’s AI Performance dashboard, launched in February, was positioned as a step toward GEO tooling.

The Google listing is one job posting inside an ads sales team. Both are adoption signals, but not the same level of commitment.

Looking Ahead

The language reflects how one team inside Google’s ads organization frames this work today. It doesn’t carry the same weight as a documentation update, a public statement from Google Search, or a policy change.

Whether similar GEO language appears in other Google job listings across Ads, Cloud, or Search would indicate whether this is a pattern or a single team’s choice.

For brands working with GEO or AEO partners, the listing is worth noting. The listing indicates Google’s ads team wants partner tools and methodologies to prioritize Google surfaces.


Featured Image: Jack_the_sparow/Shutterstock

WooCommerce Stores Can Now Sell Products Via YouTube Videos via @sejournal, @martinibuster

Google and WooCommerce announced today that the Google for WooCommerce extension now enables merchants to sell products directly through YouTube. The update connects WooCommerce stores to YouTube channels enabling them to tap into 2.7 billion shoppers.

Merchants can tag products in videos and Shorts, where they appear as shoppable cards during playback and in a dedicated shopping tab on the channel.

  • The cards are pulled from the merchant’s existing product catalog
  • They stay synced automatically through Google Merchant Center
  • The same data is reused across YouTube, Shopping, and ads

Connect WooCommerce Stores To YouTube Shoppers

WooCommerce is an open source eCommerce platform built on WordPress that helps merchants manage products, payments, and orders. Google supports online selling through tools such as Merchant Center and Google Ads, which make product data available across search results, shopping listings, and ads. The Google for WooCommerce extension connects these systems so merchants can manage product data in one place and use it across Google channels.

The update adds YouTube Shopping as a direct sales channel for WooCommerce stores. Merchants can link their store to a YouTube channel and tag products from their catalog in videos and Shorts. Tagged products appear as clickable items while the video plays and remain visible in a shopping tab on the channel.

A product feed syncs automatically with Google Merchant Center, including titles, descriptions, prices, and inventory levels. This same data feeds Google Shopping listings and ad campaigns, so merchants do not need to update each channel separately and can keep product information consistent across search, ads, and video.

Performance Max campaigns use this same Merchant Center feed to generate ads in formats such as video thumbnails, display ads, and text headlines. Google runs experiments in real time and adjusts spend based on conversion trends, while merchants set budgets and return-on-ad-spend goals. While YouTube Shopping enables product tagging within videos, Performance Max handles automated ad creative that can run across YouTube and other Google channels using the same underlying data.

The extension also supports Performance Max campaigns for businesses that sell services, such as bookings or appointments, which do not require a product catalog. These campaigns focus on actions like form submissions, phone calls, or scheduling, expanding the tool beyond physical product sales.

Takeaways

YouTube now serves two roles for WooCommerce merchants:

  1. A place where products are discovered:
    YouTube is the world’s second-largest search engine and the largest platform for researching products via video. It enables merchants to reach an audience of 2.7 billion shoppers.
  2. And a place where those products can be purchased immediately:
    YouTube Shopping is now a direct sales channel for WooCommerce stores. Merchants can tag products in videos and Shorts so they appear as shoppable cards while viewers are watching.

For merchants, this means they can create videos about their products that can directly lead to sales. In terms of SEO, videos are content that can rank across multiple search surfaces, and now they can lead to sales too.

Featured Image by Shutterstock/So happy 59

ChatGPT Ads Now Offer CPC Bidding Between $3 And $5: Report via @sejournal, @MattGSouthern

Digiday reports that an early version of ChatGPT’s ads manager, available to a subset of pilot advertisers, now shows cost-per-click bids ranging from $3 to $5, based on screenshots reviewed and verified by the publication.

Until now, advertisers in the pilot have paid on a CPM basis, meaning a flat rate per 1,000 impressions served. CPC pricing lets buyers pay only when a user clicks. Digiday reported the option is available to marketers already testing advertising in the pilot, not as a broad rollout. OpenAI didn’t respond to Digiday’s request for comment.

Pricing Has Been Falling Since Launch

The CPC addition follows a drop in ChatGPT ad pricing since the pilot launched on February 9, 2026.

CPMs have fallen from $60 at launch to as low as $25 in some cases, per Digiday’s earlier reporting. Digiday also reported the minimum spend commitment has fallen from $250,000 at launch to $50,000, alongside the quiet release of a self-serve ads manager that gives a subset of pilot advertisers the ability to monitor impressions and clicks in real time.

What CPC Pricing Means For Buyers

CPM and CPC pricing serve different advertiser bases. Brand advertisers tend to plan around CPM. Performance marketers, who account for the majority of online ad spend, prefer to pay for clicks rather than impressions.

Adding CPC bidding opens the channel to a buyer category that has largely sat out the pilot. Nicole Greene, VP analyst at Gartner, told Digiday that the pricing change lets advertisers directly compare their results on OpenAI with those on other major platforms.

What ChatGPT clicks are worth depends on where they land relative to existing channels. According to ad agency Adthena (cited by Digiday), Meta CPCs run three to five times cheaper than Google Search, not because Meta’s inventory is worse, but because the intent behind those clicks is different. Social platform users tend to browse without a specific goal, while search users typically have one in mind.

The pricing drops ChatGPT into the same intent-and-value debate advertisers already face when comparing social clicks with search clicks.

Why This Matters

CPC bidding moves ChatGPT advertising into a territory where performance marketers can plan campaigns and compare costs directly against Google and Meta. Combined with the lower minimum spend, the channel is accessible to a wider buyer base than the enterprise tier that defined its launch.

SEJ’s Brooke Osmundson covered the implications for paid media teams in her analysis of whether ChatGPT Ads warrant real budget yet.

A CPM-only enterprise pilot has, in roughly 10 weeks, become a self-serve channel with a $50,000 minimum, lower CPMs, and now CPC pricing visible to a subset of advertisers. Each step down has opened the channel to a different category of buyer.

Looking Ahead

Paid media teams running search and social campaigns should compare ChatGPT’s clicks for intent quality and conversions. Measurement tools are limited and inconsistent, so teams must plan proxy measurement until OpenAI’s reporting improves.

OpenAI is hiring its first advertising marketing science leader, per Digiday. Until that role is filled, advertisers will be evaluating ChatGPT clicks largely on faith.

Google Ads Makes Call Recording Default For AI Lead Calls via @sejournal, @MattGSouthern

Google Ads has enabled call recording by default for eligible call flows associated with AI-qualified call leads, with exceptions for prior opt-outs and certain sensitive verticals.

A new Google support page describes the feature, which uses AI to evaluate phone conversations instead of relying on call duration alone to count conversions.

What Changed

Google Ads previously classified a phone call as a conversion primarily based on its duration. Google’s documentation says the new system analyzes call recordings to identify signals of intent, such as a caller asking about specific services, scheduling a consultation, or indicating readiness to purchase.

Google describes the classification as tiered.

  • Primary signal, call recording. If recording is on, AI evaluates the conversation and only qualified calls count as conversions.
  • Secondary signal, call duration. If a call can’t be recorded, duration determines whether it counts.
  • Tertiary signal, ad interaction. If no Google forwarding number is available, ad interaction data is used.

Call Details reports now include an AI-generated summary of each call and hashtags such as “#HighIntent” or “#ConsultationScheduled.”

Call Recording Defaults And Exceptions

Google’s settings page says call recording will remain off for advertisers who have already turned it off and for accounts Google has identified as operating in healthcare or financial services.

Advertisers in those categories can manually enable recording at any time, according to Google.

To turn recording off, advertisers can go to Admin > Account settings > Call ads > Call recording and select Off.

Where It Works

Call recording and AI-qualified conversions are currently limited to calls in which both the calling and receiving phone numbers are in the United States or Canada. Calls must route through a Google Forwarding Number, which requires call reporting to be enabled at the account level.

Only calls to call ads, call assets, and calls from website visits are eligible. Calls from location assets are not supported at this time.

Privacy And Compliance

Google’s settings page says callers will hear an automated message at the start of the call notifying them the conversation is being recorded for quality purposes. Advertisers agree to the Call Ads Supplemental Terms when using the feature and acknowledge they have given notice to employees or other parties who may participate in calls.

Google also says that recordings are used to evaluate lead quality, monitor spam and fraud, and improve the accuracy of conversion reporting.

Advertisers using call recording should review whether Google’s automated notification complies with their own legal obligations regarding recorded calls.

Why This Matters

Advertisers that don’t plan to use AI-qualified call leads are still producing recordings Google analyzes for lead quality, spam, and fraud, unless they turn recording off.

Smart Bidding now optimizes against AI-classified qualified calls when recording is on, and falls back to call duration when it isn’t.

Looking Ahead

Advertisers who prefer call duration as the primary signal can turn recording off in account settings. The duration threshold itself can be adjusted under Goals > Summary > Phone call leads > AI-qualified call leads.


Featured Image: El editorial/Shutterstock

Google Adds New Tasked-Based Search Features via @sejournal, @martinibuster

Google introduced new features for Search that continues its evolution into a more task-oriented tool, enabling users to launch AI agents directly from AI Mode and complete more tasks. This is a trend that all SEOs and online businesses need to be aware of.

Rose Yao, Product leader in Search, posted about the new features on X. The first tool is a toggle that enables users to track hotel prices directly from the search bar.

Yao explained:

“To help you save $$, today we launched hotel price tracking on Search! Use the new tracking toggle to get an email if prices drop for your dream hotel. Available now, globally”

An accompanying official blog post further explained the new tool:

“You can already track hotel prices at the city level, and launching today, you can now track prices for individual hotels, too. To get started on desktop, head to Search and look up a specific hotel by name, then tap the new price tracking toggle. On mobile, you’ll find the price tracking option under the Prices tab after you search. Either way, you’ll get an email alert if rates change significantly during your chosen dates, so you can jump on those price drops and snag a great deal.”

Agentic Search From AI Mode

Google’s CEO, Sundar Pichai, recently shared that the future of search was tasked-based with a reliance on AI agents that can complete tasks for users. This announcement brings Google search closer to that paradigm by introducing agentic search directly from AI Mode. This new feature launches an AI agent from AI Mode that will call local stores.

Yao explained:

“Agentic calling in AI Mode for finding last-minute travel gear.

When you just need that *one thing* before you leave but don’t know who’s got it in stock, you can ask AI Mode to save you the stress. Just search for what you need “near me” and Google AI will call local stores directly to get the details you need.”

This feature has been available on Google Search since November 2025 but it’s now rolling out to AI Mode.

Canvas Tool

AI Mode in Search has a Canvas tool that can accomplish planning tasks for users. The official blog post describes it:

“AI Mode in Search can transform your scattered research into a cohesive travel plan. Just head to AI Mode, select the Canvas tool from the plus (+) menu and describe your ideal trip. AI Mode will craft a custom itinerary in the Canvas side panel, including options for flights and hotels, as well as local attractions laid out on a map.”

The results can be further refined by the user. Travel planning with the Canvas tool is currently only available in the United States.

Three Featured Travel Tools

Those are the three travel-related features that Yao announced on X. The official blog post lists seven features related to travel, not all of which are new. For example, saving a boarding pass to Google Wallet is not a new feature.

Google’s Seven Travel Related Search Features

  1. Build a custom trip plan with AI Mode in Search
  2. Save money with hotel price tracking on Search
  3. Let Google take the hassle out of booking restaurants
  4. Ask Google to call nearby stores for last-minute shopping
  5. Translate and communicate with confidence
  6. Ask Maps for the best stops on your summer trips
  7. Make airport travel easier with Google Wallet

Transformation Of Search Continues

The main takeaways are:

  • Search is on a path toward becoming task oriented
  • Features like hotel tracking, AI calling, and Canvas show Google handling real-world actions, not just queries
  • Sundar Pichai’s “task-based” vision is already live in product features, not theoretical
  • AI Mode acts as an execution layer, turning search into a tool that does things on behalf of users
  • Local intent is becoming more actionable, with AI directly interacting with businesses
  • The traditional “ten blue links” model is being replaced by an interface that organizes and completes workflows
  • Visibility in search is increasingly tied to whether your business can be used by these systems, not just found

Google Search is becoming less about answering queries and is becoming more about helping users with their every day tasks. In that mode, it changes the role of a website from a destination into a data source and service endpoint.

For marketers, that creates an opportunity for helping businesses be aware of these changes and be ready for them.

If AI agents are calling stores, tracking prices, and assembling plans, then the winners are not just the best-ranked pages but the ones that are use accurately structured HTML elements as well as Schema.org structured markup.  The winners are the businesses whose data is structured, accessible, and actionable enough for those agents to use.

What this means:

  • Treat product availability, pricing, hours, and inventory as critical inputs, not just content
  • Ensure local listings, structured data, and third-party integrations are accurate and consistent

Google Search is transforming into a tasked-based user interface. Tasked-based Agentic Search is not hype, it’s something real and these new features are a part of that transformation. The old ten blue links paradigm is steadily fading away and what’s replacing it is the concept of search as an interface for navigating the modern world.

Read more about Google’s tasked-based agentic search. On a related note, research based on 68 million AI crawler visits show what successful websites do to drive better AI search performance to local business sites.

Featured Image by Shutterstock/Sergio Reis