Turning Insights into Action: Benchmarking & Strategic SEO via @sejournal, @Conductor

SEO is not just about optimizing for search engine rankings. It’s also about understanding your audience’s needs and providing solutions through your website or landing page.

Google alone processes over 100 billion searches a month. So, if you get your strategy right, the potential to reach new customers through search is immense.

But here’s the catch: Search algorithms are always changing. The recent introduction of generative AI directly in search has shaken up how users interact with search engines.

What that means for SEO is that you can’t just set it and forget it – your SEO strategy needs to adapt to these changes to stay competitive.

You need to regularly analyze and course-correct to ensure you’re taking advantage of the latest best practices and strategies.

In this guide, we’ll walk you through the steps for creating an effective SEO strategy that aligns with both search engine algorithms and user expectations.

1. Align SEO With Business Goals & Define KPIs

It’s crucial to align your SEO strategy with your overall business goals and define the key performance indicators (KPIs) that will help you measure success.

Knowing where you want to go and how you’ll measure progress ensures that your SEO efforts are focused and effective.

Your SEO goals should support your business objectives, whether that’s increasing brand awareness, driving more traffic, generating leads, or boosting sales.

During this planning phase, you’ll want to define your KPIs.

This is how you’ll measure the success of your implementations and figure out what’s working for you and where you need to make adjustments.

Some of the SEO KPIs you should be tracking are:

• Visibility in search (segmented by search features such as AI Overviews, featured snippets, Local Packs, etc.).
• Traffic from search (organic traffic).
• Keyword rankings.
• Branded searches.
• Quality backlinks.
• New and returning users.
• Leads and conversions.
• ROI from organic channel.
• Pages per session.
• Average engagement time on page and bounce rate. (Bounce rate is not a universal metric for everyone, but is 100% dependent upon the events you set up).
• Core Web Vitals.
• Crawl errors.

Keep in mind that these are internal SEO KPIs that you can track in analytics.

Higher-level executives may be more interested in overall business impact, such as SEO-supported attribution and how SEO contributes to the customer journey.

It’s also important to convey that SEO is a long-term strategy that may take time to show significant results.

2. Set Realistic Expectations

One of the most common mistakes people unfamiliar with SEO make is expecting overnight results.

SEO is not a direct response style of marketing, and not all SEO strategies result in an immediate outcome.

Because of the variables involved with competition, inbound links, and the content itself, it’s nearly impossible to provide a definite timeframe.

You need to go into the process with an understanding that SEO takes time, and the more competitive the keywords you’re going after, the longer it will take to climb to the top.

This needs to be conveyed to stakeholders from the start to ensure expectations are realistic and to establish consistent, accurate data that earns trust.

SEO can be part of the entire customer journey.

Someone might find your site via organic search, then later see a paid ad, and finally make a purchase. Or they might see an ad first, then search for your brand and find you organically.

This is where multi-touch attribution comes into play. Using multi-touch attribution tracking tools like Triple Whale can help you understand how different channels contribute to conversions.

3. Conduct SEO Audit

Now that you’ve aligned your SEO strategy with your business goals and set the right expectations, it’s time to understand where you currently stand.

You’ll want to begin by performing an SEO audit.

An SEO audit serves as the roadmap that will guide you throughout the entire optimization process and allows you to benchmark against your current site.

You need to examine a variety of aspects, including:

• Domain name, age, history, etc.
• On-page SEO factors like headlines, keyword & topical targeting, and user engagement.
• Content organization, content quality, and the quality of your images (no one trusts stock photography).
• Duplicate content.
• Backlink profile quality.
• Website architecture.
• Technical SEO factors like sitemaps, image optimization, and robots.txt.
• Implementation of hreflang tags for multilingual sites.

For a step-by-step guide on how to perform this audit, we have an excellent series that will guide you through it.

Once you have a clear understanding of your current SEO status, it’s time to plan your timeframe and allocate budgets and resources.

This is yet another area of life where you get what you pay for. If you’re looking for fast and cheap, you’re not going to get the results you would by investing more time and money.

Obviously, your budget and timeframe will depend on your company’s unique situation, but if you want good results, be prepared to invest accordingly.

For an idea of how much you should be spending, consult this article.

4. Perform Keyword Research

Search engine rankings are determined by an algorithm that evaluates a variety of factors to decide how well a website answers a particular search query. And a huge part of that is the use of keywords.

From single words to complex phrases, keywords tell search engines what your content is about. But adding keywords isn’t quite as simple as just plugging in the name of the product or service you want to sell.

You need to do research to ensure keyword optimization and avoid cannibalization, and that means considering the following:

Search Intent

Words often have multiple meanings, which makes it crucial to consider search intent, so you don’t attract an audience that was searching for something else.

For example, if you sell hats, ranking highly for ‘bowler’ will attract users looking for 10-pin bowling in the U.S., or in the UK about cricket and not someone shopping for a bowler hat.

Relevant Keywords

Once you’ve identified the search intent of your target audience, you can determine which keywords are relevant to them.

By aligning your keywords with search intent, you can produce relevant content and increase your chances of ranking higher in SERPs. Besides ranking high, it will also improve user satisfaction and increase conversion rate.

Keyword Research Tools

The brainstorming process is a great place to start keyword research, but to ensure you’re attracting the right audience and proving your value to search engines, you should utilize a research tool.

They can provide valuable data, such as search volume and competition level, and suggest related keywords you might not have considered.

Search Volume

By using keyword research tools, one of the most important metrics to look for is the search volume.

Ideally, you should target relevant keywords with the highest search volumes. However, it is important to assess the competition around that search term.

If you are going to compete with large and well-established brands and you are just starting, perhaps it is a better idea to choose long-tail keywords with less search volume but less competition.

Long-Tail Keywords

These are specific search terms consisting of more than one word.

They tend to be longer and are more likely to be used by people with specific stages in the conversion funnel, helping you reach users who are ready to convert.

An example of this would be [vegetarian restaurants in San Antonio], which would most likely be used by someone with a craving for a plant-based meal.

Lastly, remember that tools provide aggregate data of the same search terms with measurable search volumes, which they obtain from different data providers.

Often, there are long-tail searches that users perform, which are the same but formulated differently, and tools may report them as zero search volume due to negligible search volumes.

This phenomenon is likely to increase as highly intelligent AI assistants are integrated into mobile phones, and users are more likely to perform unique voice searches on the same issue.

If a certain problem is relevant to your specific industry and you know it, but tools report zero search volume, it is worth covering it and offering a solution.

You may find you have decent and highly targeted traffic that converts.

5. Define Your Most Valuable Pages

Every team needs an MVP, and in the case of your website, that’s your most valuable pages.

These pages are the ones that do the bulk of the heavy lifting for you.

For non-ecommerce sites, these are usually things like your home page, your services pages, or any pages with demos or other offers.

These pages are also likely MVPs for ecommerce sites, but will also be joined by category and/or product-level pages.

To find which pages are your site’s most important ones, you should consider what your organization is known for.

What verticals do you compete in? What pain points do you solve? Define these or add more based on the high-level keywords you came up with in the previous step.

Once you’ve identified the category and product pages that bring in the most visitors, you’ll be able to focus your strategy on improving them and increasing your organic traffic.

Read more about how to find your MVPs here.

6. Keep Content Up To Date

Your MVP pages become stale over time while search engines aim to surface for users the most relevant and up-to-date content.

Content decay is a natural process; you should set up a process to keep content up to date constantly.

Here is an example from one of the websites I work on, showing how it looks and highlighting the importance of updating outdated content.

An example of content decay: updating content helped regain organic traffic.

Please note that you should refrain from using automatic updates with AI chatbots, as it is one of the most dangerous, spammy SEO tactics that can result in a complete loss of organic traffic.

Read our guide to learn content decay strategies you can implement to keep your organic traffic growing.

7. Optimize For User Experience

Don’t overlook the importance of how your site is structured, both technically and in terms of how users interface with it.

The best content and keyword strategy in the world won’t lead to a single sale if your site is constantly broken or is so frustrating to use that people close your page in disappointment.

You should carefully consider your site’s architecture and user experiences to ensure people are taking the desired actions.

With mobile traffic being 62.15% of total web traffic (and 77% of retail website traffic), optimizing for mobile is even more critical.

Read our guide UX & SEO Guide to learn more.

8. Conduct A Competitive Analysis

If you didn’t have any competition, there would be no need for SEO. But as long as other companies are manufacturing refrigerators, Frigidaire needs to find ways to differentiate itself.

You need to have an idea of what others in your industry are doing so you can position yourself for the best results.

You need to figure out where you’re being outranked and find ways to turn the tables.

You should know which keywords are most competitive and where you have opportunities by performing content gap analysis.

You should understand your competitor’s backlinking and site structure so that you can optimize your own site for the best possible search ranking.

And remember, AI chatbots are your competitor, too, where users can get answers directly without visiting a website.

This means that some of the traffic you might have received in the past could now be staying in the chatbot.

To compete, you need to offer something AI can’t: unique insights, personal experiences, and authoritative content that stands out.

Consider how AI presents information and find ways to differentiate your content. Focus on building your brand authority and providing value that AI chatbots can’t replicate.

Learn more about how to perform this analysis and develop a template for it by reading this piece.

9. Establishing Brand Authority And Link Building

All the points we covered so far are essential for success in SEO, but they are not enough.

You can achieve success by merely improving your website, and if you aim for your brand to exist only in Google Search, you will likely not be able to rank and achieve success.

That is why you need to work on your brand marketing tirelessly in order to build your brand authority, which, in turn, helps you earn natural backlinks as a recognized and trustworthy source.

It’s not such an easy thing to get right, and that is where most companies struggle and why SEO is hard.

To build brand authority, you need the following steps:

• Build an email newsletter list.
• Share valuable research and insights others want to link to.
• Attend conferences relevant to your field and sponsor them if you have enough resources.
• Seek opportunities for interviews or speak at conferences.
• Host webinars or live sessions to share knowledge and interact with your audience in real time.
• Participate in online discussions with your industry community on different platforms such as Linkedin, Twitter, Reddit, or other platforms specific to your industry.
• Collaborate with experts in your industry to contribute to your content.
• Invite influencers to try your products or services and share their experiences.
• Offer effective support to your customers.

Even if you get unlinked brand mentions, it is a step forward in building brand awareness.

Think of for a moment if one reads your unlinked brand mention on a reputable website (or on a TV show) and performs a Google search to find your brand.

That could be considered as a branded search which is a ranking factor. It is important to note unlinked mentions are not a ranking factor as there is much misinformation out there, but when one performs a branded search on Google.

Of course, you can go ahead and try to convert an unlinked mention to a link, and it is always one of the natural ways to build a link.

However, in the age of AI, another benefit of unlinked brand mentions is that chatbots – which are trained on content across the web – may surface your brand name to users when they perform tasks or research.

10. Integrate SEO Into Your Workflows

SEO doesn’t exist in a vacuum – it impacts many other parts of your organization, including marketing, sales, and IT.

If you’re looking for the budget to perform SEO, you may find some of your employees are already well-qualified to help.

For example, your sales team probably knows which products people are most interested in.

Enlisting them in your SEO strategy development will help with lead generation and finding new targets who are already qualified.

Similarly, SEO can tell your marketing team what types of content resonate best, so they can fine-tune their campaigns. And your copywriters and graphic designers can develop the type of content that will help you shoot up the rankings.

Your IT team probably already has control over your website.

Your SEO strategy should be designed around their expertise, to ensure website design and structure, development cycles, data structure, and core principles are all aligned.

Evaluate your existing software, technology, and personnel, as there’s a good chance you have some of the pieces already in place.

If you need to scale production up, you may find the budget already in place in existing departments.

These are just a few ways to integrate SEO into your existing workflows.

If you’re an external SEO agency or consultant, it’s crucial to establish strong communication channels with the company’s personnel who are responsible for implementing SEO recommendations and making decisions.

Read our guide on best practices for establishing effective communication between SEO teams in enterprise companies.

11. Align Your SEO Strategy With Your Customer Funnel

At the end of the day, sales are the name of the game. Without customers, there’s no revenue, and that means no business.

To aid in the sales process, your SEO strategy should align with your customer funnel.

Sometimes described as the customer journey, your sales funnel is a summation of the touchpoints customers have with your company as they go from awareness to post-purchase.

SEO fits neatly with every stage of this cycle:

• Awareness: In the modern world, many customers first hear about your business online through a Google search, for example. Well-written blog posts are a great way to increase your awareness and increase your brand recognition.
• Interest: This is where customers start doing research. And what better place to do research than your website? In-depth guides and ebooks will be a great match for satisfying users’ interests.
• Decision: The customer wants to buy and is deciding between you and the competition. Case studies or testimonials could be the thing that sways them.
• Purchase: Having a search engine-optimized point of sale makes it easy for people to buy, and optimized product pages are what can move the needle.
• Post-purchase: Once you’ve acquired customers, think of ways to retain them by publishing support articles or offering loyalty programs.

12. Report And Measure

Finally, you need to define what success looks like for each KPI measure and report the progress you’re making.

There are a variety of both paid and free tools available that you can use to measure and track conversions, and compare them weekly, monthly, or by another timeframe of your choosing.

Simply find one that works for your budget and needs.

For a guide on how to create impactful reports that generate quality insights, read our guide here.

Conclusion

No one ever said SEO was easy, at least not anyone who has done it. But it’s a vital part of any modern organization’s business plan.

However, with a solid strategy, a willingness to learn, and a little old-fashioned elbow grease, even a complete beginner can send their website to the top of the SERP.

In this piece, we’ve given you 12 steps to take to get your SEO strategy off the ground. But of course, this is just the start.

You need a unique plan that will work for your industry and your needs.

Luckily, Search Engine Journal can help with this, too.

Download our ebook on SEO strategy with a full-year blueprint for an easy-to-follow 12-month plan you can use to develop a solid strategy, track your progress, and adjust to changing situations.

More resources:

Featured Image: Ingenious buddy/Shutterstock

Branded SEO: Mastering the Future of Search Rankings

If you’ve been paying attention to the chatter in the SEO space recently, you might have noticed that “brand marketing” has become cool again.

Due to the Google “leaks,” many SEO pros have come to the conclusion that building a strong digital presence will yield SEO results.

Also, water … is wet.

Leaks, floods, and drips aside, there are better reasons why you should be focused on brand marketing right now.

Allow me to explain. [Warning: This post contains excessive amounts of snark.]

Building The Case For Brand Marketing

I’m not going to do the whole “5 reasons why you should focus on brand in 2024.” It would be off-brand for me.

What I would like to do, if you’ll indulge me, is first build up the case by looking at where the ecosystem we call the web is currently at.

I’m less focused on “the benefits” of the brand and more concerned about why the ecosystem itself demands a focus on this type of marketing.

It’s less a matter of “you’ll get X, Y, and Z” by focusing on the brand and more a matter of why you’ll be out of sync with your potential audience as a whole.

The Web Is Moving To Be More Conversational

The internet has become more conversational, and it’s only going to get more conversational.

One of my soapbox points is that content is one of the most quickly changing things on the planet. What we consume, how we consume it, and what we expect out of it are rapidly and constantly changing, and the consequences are often underappreciated.

My classic example of this was the first televised US presidential debate, which took place in 1960 and pitted John F. Kennedy against Richard Nixon.

If you listened to the debate on the radio, you tended to think Nixon won. Those who watched on TV tended to think JFK won.

Why? Well, Richard Nixon comes off as Richard Nixon, and JFK, well looks like JFK. I’m being a bit facetious, but it is true. Nixon famously looked pale, had a five o’clock shadow, and didn’t look directly at the camera.

The evolution of content has extremely understated consequences.

Like in 1960, we are at one of those pivotal moments in the history of content.

Think of the internet like TV commercials. Over time, what once resonated becomes campy and sem, if not downright, spammy.

Could you imagine Coca-Cola running and trying to sell its product using its 1980s Max Headroom “Catch the Wave” commercial?

Try selling my kids a sugar-infused breakfast cereal using a TV commercial from the 1950s. Good luck.

It’s not because those commercials are “bad.” It’s because the language and tone that resonates changes over time.

It’s a simple enough point … unless we’re talking about web content. For some reason, we feel web content and its consumption trends should eternally stay the same.

We write the same kind of content in pretty much the same way and balk at any changes.

But that doesn’t change the reality.

The content we create doesn’t speak to users. It’s not positioned correctly. The tone is off. The goals that support the creation of content, to begin with, are distorted. And more. There are a lot of problems – and to me, they all begin with content not being conversational.

In fact, I will go so far as to say Google should stop saying, “Write for your users,” and should start saying, “Have conversations with your users.”

We all think we’re “writing for our users” – I mean, who else are we trying to lure and convert?

It’s very easy to fool yourself into thinking you are “writing for your users.” It’s harder to convince yourself you are having some sort of dialogue with your users – which is what I think Google really means anyway.

All this said, what do I mean by content not being conversational and how do I know it’s even a problem?

What I Mean By Content Not Being Conversational

It’s not hard to see that we are not engaging our users in a conversation or dialogue.

All you need to do is head over to your nearest landing page and have a look at the language.

How much of it is just the company throwing out jargon or borderline nonsense?

Here’s what I came across in literally less than five minutes of digging around:

Screenshot from author, July 2024

Is it really without limits? Can I literally do whatever I want without any limitations whatsoever? I don’t get it – are we talking about God or graphic design software?

Is the below really a new way to run high-velocity sales? Does it literally refine the entire process like no one else is doing or has done before? Or is the company just saying this and spitting out whatever they think will drive conversions?

Screenshot from author, July 2024

You see this all the time in PPC ads:

Screenshot from search for [buy accounting software], Google, July 2024

No nuance. It is the best accounting software, and I should trust that it is without any form of qualification.

This kind of copy, while it may have worked in the past, doesn’t (and if it does now, it won’t in the relatively near future).

This kind doesn’t actually talk to users in a real way. It actually treats the user like an idiot.

The average web user is far more savvy than they once were, far more mature, and far more skeptical.

Not taking a more genuine approach is starting to catch up with brands.

How Do I Know Not Being Conversational Is Even A Problem?

Greenwashing.

It’s when a company claims to be more environmentally conscious than it is. It’s spin and PR nonsense.

Companies thought they could pull a fast one on unsuspecting users. However, folks are now savvier and are catching on to brands positioning themselves as being “green” when, in reality, they might not be (or at least to the extent advertised).

You cannot get away with it anymore (and you never should have tried). The only thing that works is being genuine.

If your product is not actually “the best,” then don’t say it is – or, in fact, realize there is no “best” or “ultimate” or “fastest” or whatever. There is only what meets the needs of users in what way. That’s fancy talk for “pain points.”

Being genuine means talking to your audience and not at your audience. It’s having a dialogue with them.

Going the “traditional” route with your language is the equivalent of marketing language greenwashing … and it applies to your informational content, too.

Perhaps nothing epitomizes this more than the falling stock of influencer marketing. Study after study shows that younger users are far less likely to purchase something because an influencer is associated with it.

Influencer marketing, as we mostly know it, is a facade pretending it’s not a facade. Do you think Patrick Mahomes really eats Chicken McNuggets or has a strong preference to use State Farm for his insurance needs?

All influencer marketing is just a digital marketing version of a celebrity in a TV commercial.

Do you think whatever TikTok influencer really prefers Capital One or even knows that it’s not a geographical reference?

While the idea of “influencers” seemed like a viable idea at the onset it’s fundamentally not sustainable because it’s fundamentally fraudulent. (For the record, “community” marketing is something else entirely. While it might rely on “influencers” within a community, it is far more genuine.)

It seems that folks have caught on to the idea that maybe this influencer being paid to say or do whatever is not actually an accurate reflection of reality (much like social media influencers themselves, to be honest).

A 2023 Drum article quotes one study as saying upwards of 80% of users say a brand’s use of influencers does not impact them one way or the other.

For the record, there are other studies that indicate that influencer marketing is a viable option. I agree, but I think it needs to be qualified. Just paying an influencer to say good things about your brand is not authentic.

There are authentic ways to work with communities and influential folks within them. That tends to happen more with micro or nano influencers.

This is why we’re seeing a trend towards working with micro or nano influencers who might provide a more authentic experience for audiences – a trend noticed by Hubbspot’s 2024 social media marketing report (among others).

Again, it’s rocket science. Everyone knows the influencer is only saying the things they are saying because they’re being paid to. It’s relatively meaningless in a vast majority of cases.

It shows how much savvier the current web user is relative to the past, and it’s supported by where folks are heading and what they are trusting … themselves (DTA, am I right?).

A seemingly endless number of studies show users looking toward user-generated content. CNBC was quoted as saying, “61% of Gen Z prefer user-generated content.”

Image from CNBC, July 2024

Which brings me to my next point.

Informational Content Is Just As Bad & Reddit On The SERP Proves It

Up until this point, I’ve been focused on the nature of commercial content and the demand for conversational content.

The same concept applies to informational content, just for a slightly different reason.

Informational content on the web might not be as opaque as commercial content, but it is entirely sterile and stoic.

By sterile and stoic I mean content that doesn’t actually speak to the user. It takes a topic, breaks the topic down into various subtopics, and simply presents the information, and does so without ever discussing the context of the readers themselves.

No one has more data on emerging content consumption trends than Google and its ability to analyze user behavior in a variety of ways. And what has Google done for informational and commercial queries alike? Plastered the search engine results page with user-generated content.

The proliferation of Reddit on the SERP should tell you everything you need to know about the state of informational content and beyond.

All you need to do is head to the Google SERP and take a look at all of the Reddit results strewn all over the place, from different SERP features to the organic results themselves.

And while SEO pros may be upset about the abundance of Reddit (and rightfully so in my opinion), we have no one to blame but ourselves.

Do you really think Google wants to rank Reddit here, there, and everywhere? I personally don’t. I think Google would much rather have a diverse set of experience-based content to rank.

Regardless of your feelings about Reddit on the SERP, users’ inclination to prefer content created by other users tells you one thing: People are looking to move past all the facades and want something transparent that speaks to them—not at them.

Think about content like dress codes in the office. In the 1950s (at least in the US), it would be unheard of to show up to the office with anything but a suit and tie or a dress.

Just like professional dress codes have become less formal, so has content become “less formal” too.

And it’s a relatively recent development on both fronts. In fact, I would actually argue that office dress codes are a good representation of “where we are at” in terms of how and what we consume in terms of content via-a-vis formality.

While more traditional marketing language might have been acceptable and effective just a few years ago – it’s not any longer (at least not to the extent). We are less formal as a people, which means speaking to each other is also less formal. That has to spill over to web content at some point, and it has.

The AI Of It All

The rise of AI-written content accentuates all of this. When everything starts to sound the same having an actual voice comes more into focus. As AI conversion evolves, users are going to want to know that what they are consuming is “real.”

Much like a paid influencer, AI-written content doesn’t offer an authentic experience. And if we can see one theme in what users are looking for, it is an authentic experience.

I know someone is reading and thinking, “But AI is conversational!”

I would not confuse the fact that AI can reply back to you in an informal way as being an actual conversation or dialogue with another actual lifeform.

I have many relatives who will chew my ear off for hours on end as I nod away – that is not (much to their surprise) a conversation. Inputting prompts in reply back to an LLM and then having that LLM respond is not a conversation. (I feel like it’s insane that I have to say that.)

A real dialogue has to be based on empathy and the coming together of two distinct entities. This is what I mean by conversational. The dialogue has to be based on understanding the user’s pain points and meeting them.

AI not only doesn’t do that – but it dilutes that very concept. AI is content creation inherently devoid of understanding the “other.”

AI-generated content is the exact opposite of empathetic content. It is no wonder that it will drive a greater demand for something that is more connective (i.e., conversational content).

The rise of AI-generated content will inevitably lead to a greater demand for more conversational content simply because it is human nature to yearn for connection and existentially disdain void.

When you couple together the growing impatience with stale and stoic content aligned with the facade of much of the web’s commercial content with the rise of AI, it’s the perfect storm for a shirt in user demand.

A More Conversational Internet Is More Autonomous Internet

What’s this got to do with brand marketing? We’re getting there. One more step.

Users looking for more authentic web experiences point to people not wanting to be sold to. Skepticism and distrust are triggered by being urged to make a purchase.

Rather than being induced to click by some clever headline or urged to make a purchase by some influencer, people want to make their own decisions.

They’re looking for real advice. They’re looking for real information to have real needs met. And then they’re looking to be left alone to use that information to their liking.

It’s not an accident that Google added an “E” to E-E-A-T for “experience.” It wants quality raters to evaluate a page from an experience perspective because it has determined this is what users are looking for.

When your entire modus operandi is to seek out authentic information and experiences, the last thing you’re looking for is to be coerced. The last thing you want is to feel pushed into something.

The quest for authenticity in experience-based information is entirely about being able to make a well-informed, autonomous decision.

Urging users to click and convert with all sorts of marketing language and over-emphasis is antithetical to this mindset. Using language that feels slightly manipulative is antithetical to this mindset.

Trying to create spin and putting up a marketing facade (such as with classic influencer marketing) is antithetical to this mindset.

You can’t have Michael Jordan jumping over Spike Lee in a commercial to sell shoes anymore. It’s not real, and it’s not authentic. It’s fantastical. It’s fake.

You also can’t “drive” conversions by telling users you’ve developed a “new,” “revolutionary,” or “ultimate” solution for them. It’s not real, and it’s not authentic. It’s fantastical. It’s fake.

You have to create an environment where the user feels empowered and uncoerced.

How do you then go about targeting growth and revenue, all while allowing the user to feel autonomous and unsolicited?

Brand marketing.

Brand Is Your Best Friend In An Autonomous Web Scenario

I know there is going to be a tremendous amount of resistance to what I am about to say.

In fact, most companies will balk at my conception of things. For SaaS, it’s probably borderline heretical (I think startup SaaS brands often lag behind consumer trends more than anyone).

If user autonomy is the fundamental brick on the house the ecosystem is built on, then being top of mind is the cement that holds your marketing efficacy together.

What’s the opposite of pushing for clicks and conversions? Allowing the user to come to you at their own time and at their own speed.

Being top of mind is more important than it ever was because it aligns with the underlying psychological profile driving web experiences.

There is a direct equation between the consumer demand for autonomy in the buying journey and brand marketing. Creating the right associations and developing the right positioning with genuine differentiation is of the utmost importance if you want to align with how users think – and, more importantly, feel about the web.

If I had to put in a more “performance-focused” mindset, direct traffic is the future of the web. Get them to come to you on their own terms.

It works for both parties. You’re less susceptible to relying on whatever platform’s funky algorithm (whether it be social or search, it all kind of feels like a mess right now). At the same time, your users don’t feel like you’re overselling, pushing clicks, and otherwise nudging them to convert.

They’re coming to you because they found out about you, liked what they saw or heard, and decided to pursue the possibility of buying from you at their own pace.

Moreover, the brand allows you to connect. Again, in an AI world, the drive for connection will only increase. Brand is the intersection of your identity and your audience’s.

It is an associative connection, and it allows your audience to understand that there is a “you” behind the product or service you are offering.

This is the power of branding in the modern web.

What Kind Of Brand Marketing?

What kind of branding creates autonomy? Education-focused brand marketing.

Brand marketing can mean a lot of things to a lot of different people. Often, on the digital stage, it means pushing the value of your product across the web.

I am not saying that this doesn’t have value or that it shouldn’t be done, etc. I am saying this is product marketing disguised as brand marketing.

90% of your brand marketing should hardly (if at all) push your product (beyond maybe a mention or something subtle of that ilk).

Brand marketing is about fostering an identity (either of a product, service, or the company as a whole) and using that identity to create messaging that positions the said product, service, or company in a certain way, thereby establishing a connection with your target audience.

The associations you build and the sentiment towards your brand that you establish should, hopefully, result in your audience seeing you as a relevant solution. But this is associative, and that’s important to remember.

The kind of branding I am talking about is focused on adding value to your audience’s life. Note that I didn’t say offering value via your product or service to their lives. First comes the value, and then comes the value from your product.

You can’t push the product in what might be called “branding” without first establishing a brand that showcases concern for the user and their life context independent of any “ask” (such as making a purchase).

You wouldn’t ask your neighbor for a cup of sugar before saying, “Hi, good morning. How are you?”

You shouldn’t ask your consumers to open their wallets and fork over money before establishing a real connection.

Yet, this is pretty much the internet as we know it.

A Note On Performance Marketing

I am not advocating you should not use performance-based marketing tactics to increase your reach and sales and whatnot. Performance-based marketing can be a powerful force for growth and revenue expansion.

What I am advocating for is performance sitting within a broader branding context. There has to be a balance between the two (and I don’t think it is an even balance).

With that cliffhanger, perhaps I’ll explore the balance between brand and performance at another time.

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