Addressing The B2B Trust Deficit: How To Win Buyers In 2026 via @sejournal, @alexanderkesler

We have entered a new buyer era, one defined not by hesitation, but by a fundamental trust deficit in vendor promises.

Buyers are almost twice as likely to do business with vendors they trust; yet many have not established that trust before the crucial moment when shortlists are formed. 85% of buyers choose from their day one shortlist, with 90% having prior experience with at least one of the vendors they considered.

In short, if trust is not established early, you become invisible.

This shift demands a buyer-led approach that prioritizes enablement over lead generation and emphasizes consultative selling and outreach to demonstrate a genuine responsiveness to buyer needs.

In this article, I share a practical blueprint for embedding trust into your go-to-market (GTM) strategy using a layered trust framework as well as actionable tactics to build buyer confidence across every stage of the journey.

Buyer Behavior Has Shifted From Due Diligence To Instant Validation

What we recognize as traditional buyer behavior is centered on extended validation cycles and comprehensive reference checks. While still complex, buying journeys begin invisibly in the dark funnel, and are guided by AI to enable faster decisions.

B2B buyers spend nearly three-quarters of their buying journey researching anonymously before ever contacting a vendor, consuming up to 15 pieces of content before making a purchase decision, much of which resides outside an organization’s direct control.

This is due, in part, to buyers no longer tolerating generic, sales-led conversations. They seek experiences that address their specific challenges and provide personalized guidance through their research process.

The pressure intensifies when evaluating AI-driven solutions. Buyers must distinguish between genuine capability and marketing hype while navigating rapid technological evolution.

This may account for why 78% of buyers select products they had heard of before starting their research; for enterprise buyers, this rises to 86%. Brand awareness and preference carry a premium.

Recognition translates to consideration, consideration to evaluation, evaluation to selection.

Vendor Promises Face A Crisis Of Confidence

A significant trust gap has emerged between vendor promises and buyer confidence. Buyers express deep skepticism about return on investment (ROI) projections, business case assumptions, and sales engagement authenticity.

Only 45% of sellers claim they have fully mastered their client’s pain points and challenges. When salespeople lack confidence in their own value propositions, buyers notice.

This gap manifests in extended decision cycles and increased scrutiny of vendor claims. Buyers seek validation through multiple channels before committing to expensive, high-stakes purchases that affect their professional trajectory.

Where Buyers Place Their Trust

In North America, B2B business buyers rank competence (30%), dependability (19%), and consistency (17%), as the most important trust levers across industries, purchase contexts, and buyer roles.

Data on where buyers place their trust vary, yet all have one point of commonality; they do not include vendors as trusted sources of information:

  • 59% trust consultants and subject matter experts.
  • 68% trust referrals.
  • 71% trust third-party opinions.
  • 82% trust coworkers and internal management.

Vendors cannot control all these channels directly, but they can create strategies to influence their brand presence and reputation, and tailor how they appear in the invisible, AI-driven buying journey.

What This Means For B2B Marketers

Placement on the day one shortlist requires systematic signaling of credibility.

The opportunity lies in closing the trust gap early through content, clarity, and demonstrated value before buyers raise their hand or appear in your client relationship management (CRM) platform. This requires leaning into risk management and brand awareness strategies to establish presence in this invisible discovery process.

Organizations that enable discovery and build confidence outpace competitors who wait for inbound interest.

Building Trust Through Comprehensive Trust Architecture

Effective trust architecture addresses buyer needs across three essential layers:

  • Technical trust.
  • Peer trust.
  • Continuous value.

Technical Trust: Integration Compatibility And Compliance

Technical trust addresses fundamental questions about implementation feasibility, security standards, and operational compatibility.

Buyers need confidence that solutions integrate with existing systems without creating technical debt or security vulnerabilities.

Embed technical trust into your trust architecture by:

  • Deploying comprehensive documentation, implementation guides, and self-service tools that allow technical evaluators to assess compatibility independently.
  • Providing clear information about security certifications, compliance frameworks, and data governance.

Technical stakeholders prioritize clarity, accuracy, and proven results over promotional language.

Peer Trust: Validated Success From Similar Organizations

Peer trust emerges from evidence that similar organizations have achieved measurable outcomes using your solution.

Embed peer trust into your trust architecture by:

  • Facilitating access to case studies, benchmark data, and social proof that speaks to specific use cases and vertical nuances.
  • Aggregating data that demonstrates typical implementation timelines, adoption curves, and outcome ranges, providing buyers with realistic expectations.
  • Enabling direct conversations between prospects and existing clients when appropriate.

Peer validation carries more weight than vendor claims.

Continuous Value: Ongoing Innovation And Client Success Engagement

Continuous value demonstrates commitment beyond the initial sale.

Buyers evaluate whether vendors invest in product evolution, maintain responsive support structures, and enable ongoing optimization.

Embed continuous value into your trust architecture by:

  • Establishing proactive communication cadences that surface relevant product updates, industry insights, and optimization opportunities.
  • Demonstrating commitment through transparent product roadmaps, user communities, and accessible client success resources (e.g., success stories, implementation guides, templates).

Trust Enablers Across The Buying Journey

Your trust architecture requires consistent deployment of these enablers:

  • Show up before the search begins: Brand awareness campaigns, thought leadership content, and industry participation establish recognition before buyers enter active evaluation.
  • Deliver context-aware content that reflects specific use cases and vertical nuances: Generic positioning undermines credibility with buyers who need solutions tailored to their unique challenges.
  • Shift GTM strategy from generating leads to creating confidence: Prioritize buyer enablement over lead generation metrics. Success is measured by influence on buyer decisions, not form completions.
  • Create brand memory links that make your organization unforgettable before the first sales conversation: Distinctive points of view, valuable frameworks, and consistent presence build lasting recall.

How To Create A Systematic Trust Blueprint

A trust architecture defines the layers of buyer confidence.

A trust blueprint puts this into action, providing a scalable system to embed trust across the entire buying journey.

Together, they form a unified strategy: the architecture sets the vision, and the blueprint makes it real, enabling trust where it matters most.

Below is a structured approach to establishing credibility at scale:

1. Create A Unified Trust Document

A centralized trust summary consolidates critical information buyers need to evaluate your solution. This document should address:

  • Security architecture and compliance certifications: Provide clear explanations of data handling practices, encryption standards, and regulatory adherence. Include industry-specific compliance (e.g., SOC 2, ISO, GDPR).
  • Implementation framework and integration approach: Detail typical implementation timelines, resource requirements, and technical prerequisites. Address common integration scenarios with specificity.
  • Proof of outcomes with quantified results: Present aggregate performance data across your client base. Include distribution curves showing typical, strong, and exceptional results rather than highlighting only best-case scenarios.
  • Support structure and escalation paths: Explain how clients access assistance, typical response times, and how critical issues are prioritized and resolved.

Make this document easily accessible and ungated. When buyers can open, read, and share it freely, they circulate it across teams to build internal consensus. Every barrier to access slows that process and reduces momentum toward a deal.

2. Build An Enablement Resources Hub

Each individual member of a buying group evaluates solutions through their functional lens. Develop enablement resources tailored to common stakeholder roles:

  • For technical evaluators: Provide API documentation, integration specifications, security architecture diagrams, and performance benchmarks.
  • For financial stakeholders: Create Total Cost of Ownership (TCO) models, ROI frameworks, and payback period calculators grounded in realistic assumptions. Finance leaders scrutinize economic models.
  • For operational leaders: Demonstrate implementation approaches, change management frameworks, and adoption acceleration strategies.
  • For executive stakeholders: Synthesize strategic alignment, risk mitigation, and competitive positioning.

3. Design Consensus-Building Tools

Facilitate internal consensus rather than requiring target buying group champions to build it independently.

  • Provide comparison frameworks that help buying groups evaluate alternatives systematically. These frameworks should acknowledge strengths and limitations across solution categories, not just promote your offering.
  • Create decision criteria worksheets that guide stakeholders through solution requirements. When buyers use your frameworks to structure their evaluation, you shape the decision criteria.
  • Develop internal presentation templates that champions can customize for stakeholder conversations. Reduce the effort required to socialize solutions internally.

4. Provide Progressive Validation Mechanisms

Enable buyers to validate claims incrementally throughout the evaluation process.

  • Offer technical proof of concepts (POCs) with clear success criteria defined collaboratively. POCs that demonstrate specific capabilities under realistic conditions build confidence more effectively than broad demonstrations.
  • Provide access to existing client references who match the prospect’s profile. Facilitated peer conversations accelerate trust development.
  • Share transparent product roadmaps that acknowledge current limitations alongside planned enhancements. Honesty about product gaps builds trust more than overstating current capabilities.

5. Ensure Explainable AI And Decision Transparency

For AI-driven solutions, explainability is not optional. In the E.U., the AI Act already establishes requirements for explainability mechanisms that make decision criteria transparent, with implementation phases beginning in September 2026.

  • Document how AI models make decisions, what data they use, and how accuracy is validated. Provide transparency about training data principles, model limitations, and ongoing performance monitoring.
  • Build dedicated trust centers that consolidate information about AI systems, security practices, and compliance adherence. Make these resources accessible to all stakeholders without requiring sales engagement.

Organizations leading in the AI buying era recognize that trust is increasingly a transparent product feature, not just a sales promise.

Fast-Tracking Trust Across The Buying Journey

Embedding trust across your GTM strategy requires deliberate architectural decisions at each stage of the buying journey.

Dark Funnel Phase: Build Recognition

70% of the B2B buying journey happens in the dark funnel, long before brands are ever contacted or sales conversations begin. Deals are won or lost before providers know they even exist.

Visibility in hidden channels establishes initial awareness and shapes early perceptions. Below are ways to build recognition:

  • Deploy thought leadership content that educates buyers about category dynamics, evaluation criteria, and implementation considerations. Content that helps buyers think more clearly about their challenges builds credibility and recall.
  • Participate actively in industry communities, forums, and review sites where buyers conduct research. Third-party validation carries more weight than owned content.
  • Invest in SEO, GEO/AEO (Generative/Answer Engine Optimization), and content discoverability so buyers encounter your perspective during organic and AI-led research. Being present when buyers search for solutions to their challenges creates initial touchpoints.

Awareness Stage: Confirm Rather Than Convince

When buyers initiate contact at the awareness stage, they have typically completed the dark funnel phase of their research independently and are now seeking confirmation for their initial assumptions.

The goal at this stage is to reinforce, not sell. Buyers are looking for validation that their research aligns with reality and that your solution fits the conclusions they’ve already drawn.

  • Replace calls to action focused on convincing with approaches focused on confirming (e.g., “validate,” “confirm fit” over “schedule a demo,” “contact us”).
  • Provide additional detail, clarify specific questions, and connect buyers with descriptive resources (e.g., guides, roadmaps, FAQs) rather than launching into standard pitches.

Listen more than present. Understanding where buyers are in their thinking allows for targeted responses that address genuine questions rather than generic positioning.

Consideration Stage: Enable Comparative Evaluation

During consideration, buyers evaluate multiple vendors systematically. They need resources that facilitate comparison across options.

  • Provide objective comparison frameworks that help buyers assess alternatives across relevant criteria.
  • Acknowledge category tradeoffs honestly. Buyers appreciate transparency about where different solutions excel and where they face limitations.
  • Facilitate technical validation through POCs, technical deep dives, and architecture reviews.
  • Remove friction from the evaluation process rather than adding sales-imposed hurdles.

Decision Stage: Accelerate Consensus

At the decision stage, buyers must achieve internal consensus across diverse stakeholders. This is where deals most often stall.

  • Equip champions with resources they can use to build internal agreement. Provide stakeholder-specific materials, objection-handling frameworks, and implementation guides.
  • Offer to facilitate stakeholder conversations when helpful. Executive briefings, technical workshops, and finance discussions that address specific concerns accelerate decisions.
  • Address product risks proactively. Deployment risk and concerns about ROI and performance often stall decisions more than functional gaps.

Revenue And Beyond: Demonstrate Continuous Value

Trust does not end at contract signature. 80% of buyers are dissatisfied with the provider they choose at the end of the purchase process. Post-sale, client success-led experience determines renewal, expansion, and referenceability.

  • Establish clear success metrics collaboratively during onboarding. Define what success looks like and track progress against those metrics systematically (e.g., product usage rate, NPS score).
  • Provide proactive communication about product enhancements, industry developments, and optimization opportunities. Demonstrate ongoing investment in client success.
  • Create opportunities for clients to share experiences with prospects. Peer advocacy is the most powerful trust accelerator.

Key Takeaways

  • The risk-averse buyer did not disappear, but their trust has been eroded in an environment saturated with unsubstantiated or exaggerated claims.
  • Build instant credibility to power your growth engine. Vendors that establish trust systemically earn earlier engagement, faster sales cycles, and stronger margins.
  • Demonstrate competence through transparent frameworks, validate claims through peer proof, and maintain trust through continuous value delivery.
  • Brand recall, demonstrated proof, and organizational maturity have become the new sales pitch. Enablement outweighs lead generation when buyers control most of their journey before vendor contact.
  • Create repeatable trust frameworks that scale with speed and scrutiny. Make trust a GTM feature embedded across every buyer touchpoint, not a post-sale promise delivered inconsistently.

More Resources:


Featured Image: eamesBot/Shutterstock

Negativity Bias: Why Customers Don’t Want Anything To Do With You (And What To Do About It) via @sejournal, @SequinsNsearch

Picture this: You’re sitting on a train to see a friend of yours you haven’t seen in a long time, sipping your favorite coffee order, and looking at a beautiful landscape outside the window. Everything is going great. Right up until someone sits right next to you, chatting loudly on the phone and ruining that peaceful journey of yours. Even though the train gets to its destination on time and without a hiccup, do you think you are most likely to mention the coffee, the landscape, and the quiet of the first part of the journey, or that annoying seatmate, when you friend asks how the journey’s been?

If you chose the latter, it’s not because you are a particularly pessimistic person. It’s all very normal, part of a common phenomenon known as negativity bias.

What Is The Negativity Bias?

The negativity bias is defined as an overattention to the negative aspects of an experience as compared to positive ones that carry the same emotional load. It affects the way we process and remember information, but also the way we interpret the world around us and make decisions. In short, it makes us value and remember the “bad” much more than the “good.”

The origins of the negativity bias are still under debate, and different theories have been raised, but one thing seems clear: It’s so ingrained in our biological profile that it even shows up as a functional asymmetry in our brain. That means that certain regions involved in emotional processing (like the amygdala and the pregenual anterior cingulate cortex) tend to process negative stimuli faster, or respond to them in a stronger way, showing that a greater weight is assigned to averse stimuli and situations as compared to neutral and positive ones. This has been corroborated by electroencephalography (EEG) studies isolating larger late positive potential amplitudes, which are a measure of stimulus significance, for negative rather than positive stimuli.

These neurobiological markers translate in a negative overattention that can be seen at the behavioral level from a very early age, which tends to rule out the possibility of the bias as a learned behavior. According to evolutionary theories, the bias might be tied to an early and adaptive response to threat, which hardwired us to be wary of negative or ambiguous stimuli in order to safeguard our species’ survival.

The Negativity Bias In Marketing

Given the power of negativity in shaping the perception of the world and, most importantly, our impressions and judgements, it is only natural that our industry has learned to leverage this bias as a way to get more content traction online. Think about those TikTok videos that start with a deceptive hook along the lines of “Why I’ll never buy [brand]” to then list only positive aspects of the experience. Or the way clickbait headlines still work, despite the fact we know exactly what the media are doing.

Several marketing studies have shown that CTRs are higher across different channels (including SEO) when we use negative superlatives as compared to neutral or positive ones, something that has been confirmed in a large Nature study on the consumption of negative news.

So, it is a known fact that, from the first touchpoints until the very last, negativity is a way to capture and retain the most precious commodity of today’s age, attention. However, what a lot of brands fail to acknowledge is that it can be a double-edged sword as well.

Because if it is true that our curiosity is piqued when we see something negative, it is also true that we are very quick at abandoning the journey when we realize we’ve been tricked into a click that wasn’t worth our time. And once people drop a journey, they are not likely to give it a second chance, particularly if they’re not already invested in the brand.

This doesn’t only have to do when brands are not delivering on their early promises (such a discount claimed on a title that ends up only being available under certain caveats, or an outdated pricing), but also includes the later stages of the experience, too.

An annual study by Baymard analyzing reasons for cart abandonment (when users have already put energy and time into evaluating offers and deciding to convert) found that a large portion of these blockers have to do with UX issues such as no guest check-out, insufficient information, and too long processes, rather than a misalignment of expectations:

A study on check-out abandonment by Baymard, 2025
Screenshot by author, November 2025

And most times, these “bad portions” of the journey are the ones that tend to be remembered, rather than all the positives that users have encountered before the blockers. One bad experience can taint a website’s reputation in the prospects’ eyes, and represent a threat to the brand as a whole (see, for example, what happened with Coca-Cola and its AI ad recently).

How Can Brands Avoid Losing Customers To The Negativity Bias?

Even when a decision is made on the basis of rational arguments, it’s often the way someone feels about a product or brand that seals the deal. That’s the reason why you want to account for negative experiences (and how to fix them) in your customer acquisition and retention strategy.

Here are my top three tips to put in the agenda for a negativity-free 2026:

1. Removing Ambiguity

First of all, brands need to commit to transparency. The balance between negative and positive is skewed unfavorably when there is insufficient information.

Anytime someone needs to validate a brand’s legitimacy online, or the reliability of their processes and services, it’s an indicator of something that needs to be made clearer or more prominent earlier on in the journey. Isolating brand queries from internal analytics or social listening tools is a good starting point to really figure out what might be the ambiguity that becomes a blocker in the path from awareness to transaction.

2. Minimizing Unnecessary Frustrations

We have seen how the journey can be cut short even when the user is very motivated to complete an action, and how this can be tied to very specific negative experiences that outweigh all the positive aspects of an online journey. Sometimes, the mishaps we come across a website can be the equivalent of that annoying seat mate in our journey from intention to action. It can even drive us to change carriage.

So, in order to prevent dropouts, we don’t only need to fix the reported issues – we need to proactively remove the barriers our users have yet to encounter: cognitive load that produces decision paralysis, distractors that affect purchase intention, intrusive pop-ups that block a natural navigation, and much more.

Ultimately, your job has to help make the journey as smooth as possible and provide the path of least resistance to the action your users want to take.

If you’re looking for ways to get started on this, you can start by isolating behavioral data and potential friction points via surveys, CX logs, heatmapping tools, and ngram analysis from platforms that collect first-hand experiences belonging to both the awareness and the post-purchase stages.

3. Turning Flaws Into Ways To Connect With Customers

You know what’s a perfect example of this? 404 pages.

No one cares about them, especially when they’re a fraction of the millions of URLs a user can land on, but for some, they will be their first impression of a business. This is a particularly likely scenario when we know that AI assistants make up URLs and send users to broken pages more often than it would occur with a traditional search engine.

While we know that first impressions tend to last, particularly if they’re negative, the very last stages are equally important and should be given just as much attention.

If a user lands on a 404 page after evaluating all the offers that are relevant to them, that one annoyance has the potential to be pervasive of the entire experience, affecting the perception of the brand or service as a whole.

But here’s the thing: If you take that opportunity to turn that one frustration into a chance for connecting with your user, you might still come out on the winning end of that interaction. Negative is memorable because it makes us feel a certain way  – so we need to find ways to produce another emotion that can compete with it.

You can do so by acknowledging users’ frustration in a way that makes them smile, and providing them with an alternative path to reach the same goal, like on this page by Tripadvisor:

Tripadvisor 404 page
Screenshot of Tripadvisor, November 2025

Or switching it up completely, and turning the experience into a positive one by leveraging surprise, delight, excitement.

Chrome Dino Game
Chrome Dino Game. Source: Shutterstock (Image from author, November 2025)

It might seem almost too simple, but we need to remember that humans are much less complicated than we make them out to be. Deep down, most people just want to be understood and have reason to trust whoever they are placing their bets and time on – face to face, but mostly online.

Don’t make things harder for them, make them feel good, and most of all, do not trick them, as it will most likely backfire.

More Resources:


Featured Image: Vitalii Vodolazskyi/Shutterstock

AI Overviews Changed Everything: How To Choose Link Building Services For 2026 via @sejournal, @EditorialLink

This post was sponsored by Editorial.Link. The opinions expressed in this article are the sponsor’s own.

“How do you find link-building services? You don’t, they find you,” goes the industry joke. It’s enough to think about backlinks and dozens of pitches that hit your inbox.

However, most of them offer spammy links with little long-term value. Link farms, PBNs, the lot.

This type of saturated market makes it hard to find a reputable link building agency that can navigate the current AI-influenced search landscape.

That’s why we’ve put together this guide.

We’ll share a set of steps that will help you vet link providers so you can find a reliable partner that will set you up for success in organic and AI search.

1. Understand How AI-Driven Search Changes Link Building

Before you can vet an agency, you must understand how the “AI-influenced” landscape is different. Many agencies are still stuck in the old playbook, which includes chasing guest posts, Domain Rating (DR), and raw link volume.

Traditional Backlinks Remain Fundamental

A recent Ahrefs study found that 76.10% of pages cited in AI Overviews also rank in Google’s top 10 results, and 73% of participants in Editorial.Link survey believes they affect visibility in AI search.

However, the signals of authority are evolving:

When vetting a service for AI-driven search, your criteria must shift from “How many links can you get?” to “Can you build discoverable authority that earns citations?”

This means looking for agencies that build your niche authority through tactics like original data studies, digital PR, and expert quotes, not just paid posts.

2. Verify Their Expertise and AI-Search Readiness

The first test is simple: do they practice what they preach?

Check Their Own AI & Search Visibility

Check the agency’s rankings in organic and AI search for major keywords in their sector.

Let’s say you want to vet Editorial.Link. If you search for “best link building services,” you will find it is one of the link providers listed in the AI Overviews.

Screenshot of Google’s AI Overviews, November 2025

It doesn’t mean an agency isn’t worth your time just because it doesn’t rank high, as some services thrive on referrals and don’t focus on their own SEO.

However, if they do rank, that’s a major green flag. SEO is a highly competitive niche; ranking their own website demonstrates the expertise to deliver similar results for you.

Ensure Their Tactics Build Citation-Worthy Authority

A modern agency’s strategy should focus on earning citations.

Ask them these questions to see whether they’ve adapted:

  • Do they talk about AI visibility, citation tracking, or brand mentions?
  • Do they build links through original data studies, digital PR, and expert quotes?
  • Can they show examples of clients featured in AI Overviews, Chat GPT, or Perplexity answers?
  • Can they help you get a link from top listicles in your niche? Ahrefs’ data shows “Best X” list posts dominated the field. They made up 43,8% of all pages referenced in the responses, and the gap between them and every other format looked huge. You can find relevant listicles in your niche using free services, like listicle.com.
  • Screenshot of Listicle, November 2025

3. Scrutinize Their Track Record Via Reviews, Case Studies & Link Samples

Past performance is a strong indicator of future results.

Analyze Third-Party Reviews

Reviews on independent platforms like Clutch, Trustpilot, or G2 reveal genuine clients’ sentiment better than hand-picked testimonials on a website.

When studying reviews, look for:

  • Mentions of real campaigns or outcomes.
  • Verified client names or company profiles.
  • Recent activity, such as new reviews, shows a steady flow of new business.
  • The total number of reviews (the more, the more representative).
  • Patterns in negative reviews and how the agency responds to them.
Screenshot of Editorial.Link’s profile on Clutch, November 2025

Dig Into Their Case Studies

Case studies and customer stories offer proof of concept and provide insights into their processes, strategies, and industry fit.

While case studies with named clients are ideal, some top-tier agencies are bound by client NDAs for competitive reasons. Be wary if all their examples are anonymous and vague, but don’t dismiss a vendor just for protecting client confidentiality.

If the clients’ names are provided, don’t take any figures at face value.

Use an SEO tool to examine their link profiles. If you know the campaign’s timeframe, zero in on that period to see how many links they acquired, their quality, and their relevance.

Screenshot of Thrive Internet Marketing, November 2025

Audit Their Link Quality

Inspecting link quality is the ultimate litmus test.

An agency’s theoretical strategy doesn’t matter if its final product is spam. Ask for 3 – 5 examples of links they have built for recent clients.

Once you have the samples, don’t just look at the linking site’s DR. Audit them with this checklist:

  • Editorial relevance: Is the linking page topically relevant to the target page?
  • Site authority & traffic: Does the linking website have real, organic traffic?
  • Placement & context: Is the link placed editorially within the body of an article?
  • AI-citation worthiness: Is this an authoritative site Google AI Overview, ChatGPT, or Perplexity would cite (e.g., a reputable industry publication or a data-driven report)?

4. Evaluate Their Process, Pricing & Guarantees

A reliable link-building service is fully transparent about its process and what you’re paying for.

Look For A Transparent Process

Can you see what you’re paying for? A reliable service will outline its process or share a list of potential prospects before starting outreach.

Ask them for a sample report. Does it include anchor texts, website GEO, URLs, target pages, and publication dates? A vague “built 20 links” report doesn’t cut it.

Finally, check if they offer consulting services.

For example, can they help you choose target pages that will benefit from a link boost most?

Or are they just a link-placing service, as this signals a lack of expertise?

Analyze Their Pricing Model

Price is a direct indicator of quality.

When someone offers links for $100 – $200 a pop, they are typically from PBNs or bulk guest posts, and frequently disappear within months.

Valuable backlinks from trusted sites cost significantly more on average, $508.95, according to the Editorial.Link report.

Prospecting, outreach, content creation, and communication require substantial time and effort.

Reputable agencies work on one of two models:

  • Retainer model: A fixed monthly fee for a consistent flow of links.
  • Custom outreach: Tailored campaigns with flexible volume and pricing.

Scrutinize Their “Guarantees” For Red Flags

This is where unrealistic promises expose low-quality vendors.

A reputable digital PR agency, for example, won’t guarantee the number of earned links. The final result depends on how well a story resonates with journalists.

The same applies to “guaranteed DR or DA.” These metrics don’t directly affect rankings, and it’s impossible to guarantee which websites will pick up a story.

Choosing A Link Building Partner For The AI Search Era

Not all link-building services have the necessary expertise to help you build visibility in the age of AI search.

When choosing your link-building partner, look for a proven track record, transparency, and adaptability.

A service with a strong search presence, demonstrable results, and a focus on AI visibility is a safer bet than one making unsubstantiated claims.

Image Credits

Featured Image: Image by Editorial.Link. Used & modified with permission.

In-Post Images: Image by Editorial.Link. Used with permission.

Google Hit By EU Probe Into Unfair Use Of Online Content via @sejournal, @martinibuster

The European Commission has launched an antitrust inquiry into Google to determine whether the company has violated EU competition rules, partly focusing on whether Google has used creator and publisher content in ways that leave publishers unable to refuse such use without risking their search traffic. It is also looking into whether Google is granting itself privileged access to YouTube content for AI in a way that leaves competitors at a disadvantage.

How Google’s Terms May Pressure Publishers and Creators

The Commission is focusing on publisher content is used by AI Overviews and AI Mode to generate answers but without a way to compensate the publishers or for them to opt out of having their content used to generate summaries.

They write:

“The Commission will investigate to what extent the generation of AI Overviews and AI Mode by Google is based on web publishers’ content without appropriate compensation for that, and without the possibility for publishers to refuse without losing access to Google Search. Indeed, many publishers depend on Google Search for user traffic, and they do not want to risk losing access to it.”

This raises concerns that Google may be using publisher content in its AI products without offering a workable opt-out, leaving publishers who rely on Search traffic with little choice but to accept this use.

Use of YouTube Content to Train Google’s AI Models

The Commission is also examining Google’s use of YouTube videos and other creator content for training its generative AI models. According to the announcement, creators “have an obligation to grant Google permission to use their data for different purposes, including for training generative AI models,” and cannot upload content while withholding that permission. Google provides no payment for this use while blocking rival AI developers from training on YouTube content under YouTube’s policies.

This mix of mandatory access for Google, limits on competitors, and no payment for creators underpins the Commission’s concern that Google may be giving itself preferred access to YouTube content in a way that may harm the wider AI market.

The Commission has notified Google that it has opened an investigation into whether they have breached EU competition rules prohibiting the abuse of a dominant position.

Featured Image by Shutterstock/Mo Arbid

The Download: a peek at AI’s future

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology.

The State of AI: A vision of the world in 2030  

There are huge gulfs of opinion when it comes to predicting the near-future impacts of generative AI. In one camp there are those who predict that over the next decade the impact of AI will exceed that of the Industrial Revolution—a 150-year period of economic and social upheaval so great that we still live in the world it wrought. 

At the other end of the scale we have team ‘Normal Technology’: experts who push back not only on these sorts of predictions but on their foundational worldview. That’s not how technology works, they argue.

Advances at the cutting edge may come thick and fast, but change across the wider economy, and society as a whole, moves at human speed. Widespread adoption of new technologies can be slow; acceptance slower. AI will be no different. What should we make of these extremes? 

Read the full conversation between MIT Technology Review’s senior AI editor Will Douglas Heaven and Tim Bradshaw, FT global tech correspondent, about where AI will go next, and what our world will look like in the next five years.

This is the final edition of The State of AI, a collaboration between the Financial Times and MIT Technology Review. Read the rest of the series, and if you want to keep up-to-date with what’s going on in the world of AI, sign up to receive our free Algorithm newsletter every Monday.

How AI is changing the economy

There’s a lot at stake when it comes to understanding how AI is changing the economy at large. What’s the right outlook to have? Join Mat Honan, editor in chief, David Rotman, editor at large, and Richard Waters, FT columnist, at 1pm ET today to hear them discuss what’s happening across industries and the market. Sign up now to be part of this exclusive subscriber-only event.

The must-reads

I’ve combed the internet to find you today’s most fun/important/scary/fascinating stories about technology.

1 Trump says he’ll sign an order blocking states from regulating AI
But he’s facing a lot of pushback, including from members of his own party. (CNN)
+ The whole debacle can be traced back to congressional inaction. (Semafor)

2 Google’s new smart glasses are getting rave reviews 👓
You’ll be able to get your hands on a pair in 2026. Watch out, Apple and Meta. (Tech Radar)

3 Trump gave the go-ahead for Nvidia to sell powerful AI chips to China
The US gets a 25% cut of the sales—but what does it lose longer-term? (WP $)
And how much could China stand to gain? (NYT $)
How a top Chinese AI model overcame US sanctions. (MIT Technology Review)

4 America’s data center backlash is here
Republican and Democrat alike, local residents are sick of rapidly rising power bills. (Vox $)
More than 200 environmental groups are demanding a US-wide moratorium on new data centers. (The Guardian)
The data center boom in the desert. (MIT Technology Review)

5 A quarter of teens are turning to AI chatbots for mental health support
Given the lack of real-world help, can you really blame them? (The Guardian)
Therapists are secretly using ChatGPT. Clients are triggered. (MIT Technology Review)

6 ICEBlock is suing the US government over its App Store removal 
Its creator is arguing that the Department of Justice’s demands to Apple violated his First Amendment rights. (404 Media)
+ It’s one of a number of ICE-tracking initiatives to be pulled by tech platforms this year. (MIT Technology Review)

7 This band quit Spotify, but it’s been replaced by AI knockoffs
The platform seems to be struggling against the tide of slop. (Futurism
AI is coming for music, too. (MIT Technology Review)

8 Think you’re immune to online ads? Think again
If you’re scrolling on social media, you’re being sold to. Relentlessly. (The Verge $)

9 People really do not like Microsoft Copilot
It’s like Clippy all over again, except it’s even less avoidable. (Quartz $)

10 The longest solar eclipse for 100 years is coming
And we’ll only have to wait until 2027 to see it! (Wired $)

Quote of the day

“Governments and MPs are shooting themselves in the foot by pandering to tech giants, because that just tells young people that they don’t care about our future.”

—Adele Zeynep Walton, founding member of online safety campaign group Ctrl+Alt+Reclaim, tells The Guardian why young activists are taking matters into their own hands. 

One more thing

fleet of ships at sea

COURTESY OF OCEANBIRD

Inside the long quest to advance Chinese writing technology

Every second of every day, someone is typing in Chinese. Though the mechanics look a little different from typing in English—people usually type the pronunciation of a character and then pick it out of a selection that pops up, autocomplete-style—it’s hard to think of anything more quotidian. The software that allows this exists beneath the awareness of pretty much everyone who uses it. It’s just there.

What’s largely been forgotten is that a large cast of eccentrics and linguists, engineers and polymaths, spent much of the 20th century torturing themselves over how Chinese was ever going to move away from the ink brush to any other medium. Read the full story.

—Veronique Greenwood

We can still have nice things

A place for comfort, fun and distraction to brighten up your day. (Got any ideas? Drop me a line or skeet ’em at me.)

+ Pantone chose a ‘calming’ shade of white for its Color of 2026… and people are fuming. 
+ Ozempic needles on the Christmas tree, anyone? Here’s why we’re going crazy for weird baubles. 
+ Can relate to this baby seal for instinctively heading to the nearest pub.
+ Thrilled to see One Battle After Another get so many Golden Globes nominations.

Long-Tail SEO in an AI World

In 2006, Wired magazine editor Chris Anderson famously described the availability of niche products online as the “long tail.” Search optimizers adopted the term, calling queries of three words or more “long-tail keywords.”

Optimizing for long-tail searches has multiple benefits. Consumers searching on extended keywords tend to know what they want, and longer queries typically have less keyword competition. Yet the biggest benefit could now be AI visibility: Generative AI platforms such as ChatGPT fan out using multiword queries to answer user prompts.

Long-Tail Queries

A seed term plus modifiers

Any long-tail query consists of a seed term and one or more modifiers. For example, “shoes” is a seed term, and potential modifiers are:

  • “for women,”
  • “red,”
  • “near me,”
  • “on-sale.”

Combining the seed term and modifiers — “red shoes for women,” “on sale near me” — yields narrow queries that describe searchers’ needs, such as gender, color, location, and price.

Modifiers reflect the searcher’s intent and stage in a buying journey, from exploration to purchase. Thus, keyword research is the process of extending a core term with modifiers to optimize a site for buying journeys.

The more modifiers, the more specific the intent and, typically, the lesser the volume and clicks. Conversely, more modifiers improve the likelihood of conversions, provided the content of the landing page follows closely from that phrase. A query of “red shoes for women” should link to a page with women wearing red shoes.

Types of modifiers

A core term can have many modifiers, such as:

  • Location,
  • Description (“red”),
  • Price (typically from searchers eager to buy),
  • Brand,
  • Age and gender,
  • Questions (“how to clean shoes”).

Long-Tail Opportunities

Keyword research tools

Grouping keywords by modifier type can reveal your audience’s search patterns. Keyword research tools such as Semrush and others can filter lists by modifiers to reveal the most popular.

Screenshot of Semrush's Keyword Magic Tool

Semrush’s Keyword Magic Tool reveals the most popular modifiers for “shoes.”

Adjust Semrush’s “Advanced filters” to see queries that contain more words.

Screenshot of Semrush's Advance filters.

“Advanced filters” reveal queries that contain more words.

Search Console

Regular expressions (regex) in Search Console can identify longer queries, such as fan-out searches from ChatGPT and other genAI platforms. In Search Console, go to “Performance,” click “Add filter,” choose “Query,” and “Custom (regex).”

Then type:

([^” “]*s){10,}?

This regex filters queries to those with more than 10 words. Change “10” to “5” or “25” to find queries longer than 5 or 25 words, respectively.

Screenshot of the regex dialog in Search Console

Regex in Search Console can identify longer queries, such as fan-out searches from ChatGPT and other genAI platforms.

Keyword Dos and Don’ts

Search engines no longer match queries to exact word strings on web pages, focusing instead on the searcher’s intent or meaning. Hence a query for “red shoes for women” could produce an organic listing for “maroon slippers for busy moms.”

Keyword optimization circa 2025 reflects this evolution.

  • Avoid stuffing a page with keywords. Instead, enrich content with synonyms and related phrases.
  • Don’t create a page with variations of a single keyword. Group pages by modifiers and optimize for the entire group.
  • Include the main keyword in the page title and the H1 heading. Google could use either of those to create the all-important search snippet.
  • Assign products to only one category. Don’t confuse Google (and genAI platforms) by creating multiple categories for the same item to target different keywords.
  • Search Google (and genAI platforms) for your target query and study the results. Are there other opportunities, such as images and videos?
  • Don’t force an exact match keyword if it’s awkward or grammatically incorrect. Ask yourself, “How would I search for this item?” In other words, write for people, not search engines.
Google Confirms Smaller Core Updates Happen Continuously via @sejournal, @MattGSouthern

Google updated its core updates documentation to say smaller core updates happen on an ongoing basis, so sites can improve without waiting for named updates.

  • Google explicitly confirms it makes “smaller core updates” beyond the named updates announced several times per year.
  • Sites that improve their content can see ranking gains without waiting for the next major core update to roll out.
  • The documentation change addresses whether recovery between named updates is possible.
YouTube AI Enforcement Questioned As Channels Get Restored via @sejournal, @MattGSouthern

YouTube creators are raising concerns about the platform’s AI-driven moderation system. Multiple accounts describe sudden channel terminations for “spam, deceptive practices and scams,” followed by rapid appeal rejections with templated responses.

In some cases, channels have been restored only after the creator generated attention on X or Reddit. YouTube’s message to creators states the company has “not identified any widespread issues” with channel terminations and says only “a small percentage” of enforcement actions are reversed.

There’s a gap between YouTube’s position and creator experiences that’s driving a debate.

What Creators Are Reporting

The pattern appearing across X and Reddit threads follows a similar sequence.

Channels receive termination notices citing “spam, deceptive practices and scams.” Appeals get rejected within hours, sometimes minutes, with generic language. When channels are restored, creators say they receive no explanation of what triggered the ban or how to prevent future issues.

One documented case comes from YouTube creator “Chase Car,” who runs an EV news channel. In a detailed post on r/YouTubeCreators, they describe a sequence where their channel was demonetized by an automated system, cleared by a human reviewer, then terminated months later for spam.

The creator says they escalated the case to an EU-certified dispute body under the Digital Services Act. According to their account, the decision found the termination “was not rightful.” As of their most recent update, YouTube had not acted on the ruling.

Channels Restored After Public Attention

A subset of terminated channels have been reinstated after their cases gained visibility on social media.

Film analysis channel Final Verdict shared a thread documenting a sudden spam-related termination and later reinstatement after posts on X gained traction.

True crime channel The Dark Archive had their channel removed and later restored after tagging TeamYouTube publicly.

Streamer ProkoTV said their channel was restricted from live streaming after a spam warning. TeamYouTube later acknowledged an error and restored access.

These reversals confirm that some enforcement actions are incorrect by YouTube’s own standards. They also suggest that escalation on X can function as a parallel appeal route.

YouTube Acknowledges Some Errors

In a few cases, YouTube or its representatives have publicly admitted mistakes.

Dexerto reported on a creator whose 100,000-plus subscriber channel was banned over a comment they wrote on a different account at age 13. YouTube eventually apologized, telling the creator the ban “was a mistake on our end.”

Tech YouTuber Enderman, with 350,000 subscribers, said an automated system shut down their channel after linking it to an unrelated banned account. Dexerto highlighted the case after it spread on X.

YouTube’s Official Position

YouTube frames its enforcement differently than creators describe.

The company’s spam, deceptive practices, and scams policy explains why it takes action on fraud, impersonation, fake engagement, and misleading metadata. The policy notes that YouTube may act at the channel level if an account exists “primarily” to violate rules.

In a FAQ post, YouTube says the “vast majority” of terminations are upheld on appeal. The company says it’s “confident” in its processes while acknowledging “a handful” of incorrect terminations that were later reversed.

YouTube also offers a “Second Chances” pilot program that allows some creators to start new channels if they meet specific criteria and were terminated more than a year ago. The program doesn’t restore lost videos or subscribers.

YouTube’s CEO recently indicated the company plans to expand AI moderation tools. In an interview with Time, he said YouTube will proceed with expanded AI enforcement despite creator concerns.

Why This Matters

If you rely on YouTube as a core channel, these accounts raise practical concerns. A channel termination removes your entire presence, including subscribers and revenue potential. When appeals feel automated, you have limited visibility into what triggered the enforcement.

The Chase Car timeline shows an AI system can overturn a positive human verdict months later. Creators without large followings may have fewer options for escalation if formal appeals fail.

Looking Ahead

The EU’s Digital Services Act gives European users access to certified dispute bodies for moderation decisions. The Chase Car case could test how platforms respond to unfavorable rulings under that system.

YouTube says its appeals process is the correct channel for enforcement disputes. The company has not announced changes to its moderation approach in response to creator complaints.

Monitor YouTube’s official help community for any updates to appeal procedures or policy clarifications.


Featured Image: T. Schneider/Shutterstock

So You Want To Paywall?

There are three inevitabilities in life. Death, taxes, and big tech companies dumping on the little guy. As zero-click searches reach an all-time high and content is stolen and repurposed for the gain of the almighty tech loser, there’s only one viable solution.

To paywall.

To create a value exchange that reduces reliance on third-party platforms. To become as self-sufficient as possible. Like an off-grid cabin or your mum’s basement, a paywall gives you a sense of security you just cannot put a price on.

As we’re all finding, any kind of reliance on these guys doesn’t put us in a good position. They do not want to send us traffic.

TL;DR

  1. Subscriber revenue is intrinsically more valuable to a business because it is predictable. Subscription and advertiser revenue are not created equal.
  2. Don’t paywall everything. Use dynamic/metered paywalls and leave high-reach, generally lower-quality platforms like Google Discover free for email signups.
  3. Subscription success relies on your USP – whether that’s exclusive data, deep, niche insights, or a certain vibe – you have to stand out.
  4. The customer experience and understanding of your audience matter. Create habit-forming connections and products. Become an essential part of their life.

But What About Our Traffic?

Your traffic will decline. But guess what? You’re already hemorrhaging clicks and have been for some time. And traffic doesn’t pay the bills.

Two comparable pages, one with a paywall, one without (Image Credit: Harry Clarkson-Bennett)

The only way to sustain rankings over time is with high-quality engagement data. Navboost stores and uses 13 months of data to identify good vs bad clicks, click quality, the last longest click, and on-page interactions to establish the most relevant content. All at a query level.

Paywalls are not your friend when it comes to user engagement. Not for the masses. But for a small cohort of people who like you enough to pay, your engagement data will be excellent.

In an ultra-personalized world, you will still do well to the people who really matter.

We have data that pretty perfectly highlights the impact of a paywall on rankings. Over the course of three to four months in traditional search, your rankings start to steadily drop before settling in severe mediocrity. You’ve got to fight for every click. With great content, marketing, savviness. Everything.

We have used an image manager to try and generate a free-to-air badge. It rarely shows up unless there’s no featured image, but the idea is excellent (Image Credit: Harry Clarkson-Bennett)

In Google Discover – a highly personalized, click and engagement driven platform – this is even more pronounced. While Discover’s clickless traffic is lower quality, there will be a small cohort of highly engaged users that develop over time, you can target with a paywall.

Unpaywall for the masses, build your owned channels, and paywall for the highly engaged. The platform will take care of the personalization for you.

So, maximize your value exchange with ads and email signups for most users, but don’t neglect those with a high return rate.

There’s some psychology involved in all of this. When a brand becomes widely known for paywalling, I suspect the likelihood of a click goes down as users know what to expect. Or maybe what not to expect.

This likely perpetuates over time, so you should clarify what articles are free to air.

Is Our Content Good Enough?

To nail SEO bingo, it depends. It depends on what your value is in the market. There is a lot of free stuff out there already. But broadly rubbish. So as long as the bar keeps dropping, we’ll all be fine.

I am old-ish. I like words. Writing great content isn’t easy and is usurped in many cases by richer, more visually striking content. Content that satisfies all types of users. Scanners, deep readers, listeners and get the answer and go-ers.

In some ways, you can satisfy all types of users more effectively than ever. I think you have to hit three of the four Es of content creation. Make it resonate, be consistent, and understand your audience. Whatever you create stands a chance.

But that doesn’t mean creating great stuff is any easier. If you work for a traditional publisher, the chances are you’ve brought a spoon to a gun fight. The war for attention is being fought on all fronts, and straight words are losing.

Fortunately, not every subscription model relies on the quality of the prose. It might be that you have unique data, granular insights into a specific market, or are just a bloody good laugh.

Subscriptions come in all shapes and sizes.

Ultimately, it comes down to your market, marketing, positioning and your USP. You have to know and speak to your audience and you have to stand out. As Barry would say, if you’re forgettable, you’re doomed.

How Do We Know If People Will Pay?

When it comes to paying for news, some markets are far more “advance” than others. The Scandinavian market is light-years ahead of almost everyone else when it comes to paying for news. You have to do your research to understand:

  • How many people currently pay for news?
  • What demographic of person pays?
  • How saturated is the market already?
  • What is your niche?
Where your audience are matters a lot (Image Credit: Harry Clarkson-Bennett)

While it doesn’t align perfectly, it’s not surprising that those most likely to pay for news have higher income levels. Higher disposable income tends to create an environment where people buy more stuff.

Shocking, I know.

But that doesn’t tell the whole story. Norwegian news outlets have (apparently) a long history of trust with their audience and have never had access to free multi-day newspapers. Ditto other Scandinavian countries. In an age of rubbish and spin, trust and E-E-A-T are more important than ever.

And while the UK sits in a pretty shocking-looking position, almost 24 million of us pay for a BBC license fee. That is, in essence, paying for news. Insert joke about BBC bias and woke cultural agendas here.

Cultural and societal factors really matter. As does your understanding of the market.

Important to note that according to Richard Reeves (AOP Director), Subscriptions have overtaken display advertising as the core source of digital revenue.

“Most heartening is what this represents as the wider information ecosystem fractures: audiences recognise the value of professional journalism and are willing to pay for it.”

In an era of slop, paying for something good is not a bad thing.

Macro And Micro Factors Are Influential

You can only control what you can control. But you shouldn’t dismiss the wider climate.

In the UK and arguably globally, there is a cost-of-living crisis. Globally, there have been a number of very significant geopolitical issues that affect the wider economy. Money doesn’t go as far as it once did, and most subscriptions are a luxury purchase.

Is a £20 or £30 monthly subscription more valuable than a £10 Netflix one? Or Spotify? These are questions you need to ask. Why would someone subscribe and stick around?

How far your money goes has been declining for some time… (Image Credit: Harry Clarkson-Bennett)

And we aren’t just competing with other publishers. While screen time and content consumption are at an all-time high, video consumption and the creator economy are booming.

It is quite literally a near half a trillion dollar market.

Not strengths for traditional publishers. While there have been some very good success stories in recent times (see Wired turning their journalists into individual subscription machines), legacy publishers need to adapt.

So your pricing strategy, customer service, and overall experience are hugely important. You are almost certainly going to be a nice-to-have. So make sure your customer journey and path to conversion are premium, and your audience feel listened to.

The standard customer experience (Image Credit: Harry Clarkson-Bennett)

You need to speak to your audience. You don’t have to go into this blind. Forging real connections with people is not impossible and making them feel listened to will go a long way.

You can try to figure out what they really value, how much they’re willing to spend and what’s stopping them.

Should I Paywall Everything?

No. Content is designed to do different things, and not everything is a premium product. Whatever journalists will tell you. If you shut down your site entirely, you become too closed off an ecosystem in my opinion.

  • Commercial Content: If you have affiliate-led content, paywalling is a questionable decision. It may not be wrong per se, but think about whether the pros outweigh the cons. Typically, it’s a good gateway drug for the rest of your content. And makes some money.
  • Content You Can Get Elsewhere: Evergreen content of a comparable quality to what already exists in the wider corpus is not a profitable opportunity. I’d argue that leaving this free-to-air has more pros than cons. You can always unpaywall the 100 best albums of all time, but gate the richer, individual album reviews.
  • Lower-Quality Platforms: A user that comes from a platform like Discover is far less likely to convert than someone who comes from organic search. So think about the role each platform plays in your content access ecosystem.
  • Paywall Vs. Newsletter signup: It is far easier to convert people to a paying subscriber from a newsletter database than from an on-page paywall. And the user journey is far less interrupted. Building an owned channel is never a bad thing, so think about how engaged users are and whether an email would be a more effective starting point.

The Type Of Paywall Matters (Now More Than Ever)

LLMs do not respect paywalls. As it turns out, neither does Google.

I, for one, am stunned.

As of just a few months ago, the search giant asked that publishers with paywalls change the way they block content to help Google out. The lighter touch paywall solution (a JavaScript-based one) includes the full content in the server response.

“…Some JavaScript paywall solutions include the full content in the server response, then use JavaScript to hide it until subscription status is confirmed.

This isn’t a reliable way to limit access to the content. Make sure your paywall only provides the full content once the subscription status is confirmed.”

According to Google, they are struggling to determine the difference. So the problem is on us, not them. They (and I strongly suspect other LLMs) are ingesting this content and training their models on us whether we like it or not.

For those of you who haven’t heard of Common Crawl, it stores a corpus of open web data accessible to “researchers.” By researchers, we now mean tech bros who don’t want to pay for, surprisingly, anything.

According to their CEO;

“If you didn’t want your content on the internet, you shouldn’t have put your content on the internet.”

It doesn’t stop there either. Even if you block all non-whitelisted bots from accessing your site at a CDN level, you may have syndication partnerships in place. If so, it’s likely your content is making it out into the wider world.

The internet is not exactly a leakproof vessel. If you’re setting one up now, try to implement a server-side option.

What Is The Right Paywall For Me?

I have written about the types of paywall available to you and the pros and cons of each. Generally, I think a metered or dynamic paywall is the best option for most publishers. At the very least, a freemium model. Something that gives people enough to draw them in.

And you can’t exactly draw them in if you just hard paywall everything.

You have to think of this as a full-blown marketing strategy. You need to know where people come from. How much of your content they have consumed. Whether it’s better to show them a newsletter signup as opposed to a paywall.

It is absolutely worth knowing that over time, a strong email database will convert far more effectively than a hard paywall.

So encouraging free signups and taking a longer-term view to conversions (you’ll need a good customer journey here) may be far more effective.

How Can I Set One Up?

There are a number of paywall management options out there for publishers. Leaky Paywall, Zephr, Piano. There are plenty.

The best ones integrate with your existing tech stacks, have excellent personalization and customization options, deploy ad-blocking strategies, and run flexible gating strategies.

Larger publishers tend to go with enterprise-level options with deep analytics and CRM integrations. Smaller publishers can work with lighter touch, cheaper operators. You really just need to scope out what will work best for you.

Particularly when it comes to monthly costs and revenue share options.

How Can I Map The Impact?

You’ll need to establish a few key things:

  • The average drop in traffic you expect to see.
  • The subsequent loss of existing revenue (probably ad-related, but there may be some knock-on wider commercial impact).
  • The average value of a subscription (and the expected conversion rate).
  • Your customer LTV.

Focusing on Customer LTV shifts marketing from chasing traffic to profitable, loyal audience relationships. It makes businesses understand that not all audiences or subscriptions are created equal.

You generate more subs through paid media because the net is larger. But lots slip through the net. So you need a quality product (in both a product and marketing sense) alongside UX and customer service that reduces friction.

Search and owned channels are smaller, but far more likely to pay because they have taken an action to find you. In some cases, they actually want you in their inbox. The quality is higher, but the overall returns are lower.

So you just can’t treat everybody the same.

Closing Thoughts

Subscriber revenue is so valuable because it’s predictable. Subscription business models have boomed for that very reason. A pound of subscriber revenue is far more valuable than almost anything else, and it should be the focus of your business.

But that doesn’t mean you put all your eggs in one basket. You can have multiple subscription types on your website, and that can help you become habitual with all types of users. But you need to add value to their lives every day.

Puzzles, recipes, short and long-form videos, et al.

Businesses make money in many ways. A diverse business is resilient. Resilient to macro and micro factors that will decimate some publishers over the next few years. So talk to your audience, trial new ways of adding value, and commit when one works. Become habitual.

And, shock horror, people want to belong to something. So while the digital experience is crucial, making an effort to connect with people IRL matters.

More Resources:


This post was originally published on Leadership in SEO.


Featured Image: beast01/Shutterstock

Ask An SEO: Digital PR Or Traditional Link Building, Which Is Better? via @sejournal, @rollerblader

This week’s ask an SEO question is:

“Should SEOs be focusing more on digital PR than traditional link building?”

Digital PR is synonymous with link building at this point as SEO’s needed a new way to package and resell the same service. Actual PR work will always be more valuable than link building because PR, whether digital or traditional, focuses on a core audience of customers and reaching specific demographics. This adds value to a business and drives revenue.

With that said, here’s how I’d define digital PR vs. link building if a client asked what the difference is.

  • Digital PR: Getting brand coverage and citations in media outlets, niche publications, trade journals, niche blogs, and websites that do not allow guest posting, paid links, or unvetted contributors with the goal of building brand awareness and driving traffic from the content.
  • Link Building: Getting links from websites as a way to try and increase SERP rankings. Traffic from the links, sales from the links, etc., are not being tracked, and the quality of the website can be questionable.

Digital PR is always going to be better than link building because you’re treating the technique as a business and not a scheme to try and game the rankings. Link building became a bad practice years ago as links became less relevant, they are still important, so I want to ensure that isn’t taken out of context, and we stopped doing link building completely. Quality content attracts links naturally, including media mentions. When this happens in a natural way, the website will begin rising as the site has a lot of value for users, and search engines can tell when the site is quality.

If you’re building links without evaluating the impact they have traffic and sales-wise, you’re likely setting your site up for failure. Getting a ton of links, just like creating content in mass with AI/LLMs or article spinners, can grow a site quickly. That URL/domain can then burn to the ground equally as fast.

That’s why when we purchase a link, an advertorial, or we’re doing a partnership, we always ask ourselves the following questions:

  • Is there an active audience on this website that is also coming back to the website via branded search for information?
  • Is the audience on this website part of our customer base?
  • Will the article we’re pitching or being featured in be helpful to the user, and is our product or service something that is part of the post naturally vs. being forced?
  • Are we ok with the link being nofollow or sponsored if we’re paying for the inclusion?

If the answer is yes to these four, then we’re good to go with the link. The active audience on the website and people returning by brand name means there is an audience that trusts them for information. If the readership, visitors, or customers are similar or the same demographics as our user base, then it makes sense we’d want to be in front of them where they go for information.

We may have knowledge that is helpful to the user, but if it is not on topic within the post, there is no reason for them to come through and use our services, buy our products, or subscribe to our newsletters. Instead, we’ll wait until there is a fit, so there is a direct “link” between the content we’re contributing, or being an expert on, and our website.

For the last question, our goal is always traffic and customer acquisition, not getting a link. The website owner controls this, and if they want to follow Google’s best practices (which we obviously recommend doing), we will still be happy if they mark it as sponsored or nofollow. This is the most important of the questions. Building links to game the SERPs is a bad idea; building a brand that people search for by name will overpower any link any day of the week. This is always our goal when it comes to Digital PR and link building. Driving that branded search.

So, that begs the question, where do we go for digital PR?

Sources To Get Digital PR Mentions And Links

When we’re about to start a Digital PR campaign, we create lists of the following targets to reach out to.

  • Mass Media: Household names like magazines, news websites, and local media, where everyone in the area, the customers, or the country or world knows them by name. The only stipulation we apply is if they have an active category vs. only a few articles here and there. The active category means it is something interesting enough to their reader base that they’re investing in it, so our customers may be there.
  • Trade Publications: Conferences, associations, and non-profits, as well as industry insiders will have websites and print publications that go out to members. Search Engine Journal could be considered a trade publication for the SEO and PPC industry, same with SEO Roundtable, and some of the communities like Webmaster World. They publish directly relevant content for search engine marketers and have active users, so if I was an SEO service provider or tool, this is where I’d be looking to get featured and ideally links from.
  • Niche Sites and Bloggers: There is no shortage of niche sites and content producers out there. The trick is finding ones that do not publicly allow guest contributions, advertorials, etc., and that do not link out to non-niche websites and content. This includes sites that got hacked and had link injections. Even if their “authority” is zero, there is value if they quality control and all links and mentions are earned.
  • Influencers: Whether it is YouTube, Facebook group leaders, LinkedIn that is crawlable, or other channels, getting coverage from people with subscribers and an active audience can let search engines crawl the link back to your website. It may not boost your rankings, but it drives customers to you and helps with page discoverability if the link gets crawled. LLMs are also citing their content as sources, so there could be value for AIO, too.

Link building is not dead by any means; links still matter. You just don’t need to build them anymore. Focus on quality where an active audience is and where you have a chance at getting traffic and revenue. This is what will move the needle for the long run and help you grow in SERPs that matter.

More Resources:


Featured Image: Paulo Bobita/Search Engine Journal