Essential GA4 Reports You Need To Measure Your SEO Campaigns (Festive Flashback) via @sejournal, @coreydmorris

Celebrate the Holidays with some of SEJ’s best articles of 2023.

Our Festive Flashback series runs from December 21 – January 5, featuring daily reads on significant events, fundamentals, actionable strategies, and thought leader opinions.

2023 has been quite eventful in the SEO industry and our contributors produced some outstanding articles to keep pace and reflect these changes.

Catch up on the best reads of 2023 to give you plenty to reflect on as you move into 2024.


It has been hard to not hear about or talk about GA4 over the past year.

It has been one of Google’s most talked about updates within the SEO community and much more broadly – despite not being directly tied to SEO strategy or tactics.

Google Analytics has been the popular platform for monitoring, measuring, and understanding engagement with our websites. While reports, types of data (“not provided” anyone?), and specific features have changed over the years, usage of the platform hasn’t waned.

Now that Google Analytics’ Universal Analytics has reached the end of its lifetime, It’s time to get familiar with GA4.

Whether you migrated months ago, were auto-migrated by Google, or are getting started from scratch, I want to share five essential reports that you need to know to measure your SEO campaigns and efforts.

Traffic Acquisition Report

Let’s start with what I would consider to be the most important and relevant report, Traffic Acquisition. The report is meant to help site owners understand where visitors are coming from before landing on the site.

So why would this be important for SEO purposes?

The traffic acquisition report allows you to measure how your SEO campaigns stack up against other channels and within integrated marketing efforts as a whole.

How many visitors come from organic search compared to search? How engaged are organic visitors compared to those coming from email? There are so many comparisons and details to dig into here.

This is one of the first and most important data sources for connecting many of the dots between natural and intentional influences you have over getting audiences to your website content.

GA4 Traffic Acquisition ReportScreenshot from GA4, June 2023

By default, GA4 utilizes a data-driven attribution model, which incorporates an algorithm to determine how to give credit to different channels throughout a user’s journey.

While data-driven attribution could be used in Universal Analytics, it is much more expansive in GA4, taking into account more than 50 different touch points for accurate attribution.

The metrics that can be viewed in the Traffic Acquisition Report include:

  • Average engagement.
  • Conversions.
  • Engaged sessions.
  • Engaged sessions per user.
  • Engagement rate.
  • Event count.
  • Events per sessions.
  • Sessions.
  • Total revenue.
  • Users.
GA4 Traffic Acquisition Report ChannelsScreenshot from GA4, June 2023

Conversion Reports

Conversion reports are important to SEOs for their ability to track the events that led a visitor to a conversion made on the website.

The report will indicate what triggered a conversion by registering conversions based on their event name and how you assigned credit to the conversion based on your attribution model.

The default report includes conversions, total revenue, and total users metrics.

GA4 Conversion ReportScreenshot from GA4, June 2023

Setting up conversions in GA4 is different than it was in Universal Analytics.

In UA, goals were used to indicate conversions, while GA4 utilizes events. At setup, GA4 has a number of existing events that can be marked as conversions based on your marketing goals.

Existing events include:

  • clicks.
  • first_visit.
  • page_view.
  • scroll.
  • session_start.
  • submit_form.
  • view_search_results.

In most cases, you will want to configure your own events to track conversions that align better with your conversion funnel.

For websites focused on generating leads, form submissions will typically be the primary conversions. While GA4 will track submit_form actions natively, it likely won’t provide enough data to be as valuable as you need.

For instance, a newsletter submission lead may be at a different part of the funnel or be a secondary goal versus a contact form submission. We recommend creating a custom event tag using Google Tag Manager.

As mentioned in the Traffic Acquisition Report section, GA4 uses a data-driven attribution model so that conversions can be more accurately attributed to the proper channel as visitors engage with the site through various touch points.

Google Search Console Reports

Google Search Console is one of the most important sources of performance data and information for SEO pros and, just like with Universal Analytics, users can integrate GSC with GA4.

Similar to UA, there are two reports in GA4 associated with Search Console:

  • Google Organic Search Queries: This report lets you see GSC metrics by search query.
  • Google Organic Search Traffic: This report shows landing pages with both Search Console and Analytics metrics.

The Search Console reports are unpublished by default. In order to view the reports, you will need to add a new Search Console link property through the admin settings.

GA4 Search Console Report How T0Screenshot from GA4, June 2023

Under the properties section, find the “Search Console Link” button.

GA4 Search Console Report How To

GA4 Search Console Report How ToScreenshots from GA4, June 2023

While the reports in GA4 won’t be able to completely replace the level of organic reporting found in GSC, there is value in having the data on one platform.

The biggest value is that site owners can see how organic visitors engage with the site as it pertains to specific landing pages.

GA4 Search Console landing pages reportScreenshot from GA4, June 2023

What is the value of the data provided by the Google Organic Search Traffic Report for landing pages compared to the insights offered by the more broadly named Landing Page Report (which I’ll detail in the next section)?

The Google Search Console Report offers a comprehensive understanding of landing pages and your website’s visibility in Google’s search results.

It provides detailed metrics such as impressions, clicks, click-through rates, and keywords, which are crucial in driving organic traffic to your landing pages.

In comparison, the Landing Page Reports within GA4 offer a broader perspective by analyzing various traffic sources, including organic search, direct traffic, and referrals.

While both reports offer valuable insights, The Google Search Console Report specifically focuses on the visibility and performance of landing pages within Google’s search results.

It provides in-depth data to evaluate organic search traffic and keyword performance.

GA4 Search Console Landing Page ReportScreenshot from GA4, June 2023

On the downside, there are a few limitations to the Search Console integration with GA4. Unfortunately, GA4 allows for only one data stream to link to a search console.

Landing Page Reports

The Landing Page report helps you understand which pages on your website receive the most organic traffic.

By analyzing this data, you can identify high-performing pages that are attracting organic visitors and optimize other pages accordingly. You can also evaluate the bounce rate, average time on page, and conversion rate for each landing page to further refine your SEO strategy.

In the GA4 Landing Page report, site owners can easily toggle secondary dimensions to see how a landing page stacks up based on where users are coming from.

In the Landing Page report, you can easily see how a page is driving traffic to users at different stages of the funnel using different secondary dimensions.

For instance, adding “Session source/medium” will allow you to see where a user is currently at in their journey, while “First user source/medium” will show how users first interacted with the site.

Conclusion

Whether you’re new to Google Analytics and are figuring out GA4 as your first foray into the Google Analytics ecosystem or have migrated and are getting your bearings, knowing your way around and where to prioritize time and focus is important.

Whether we like the new features, bemoan what isn’t in GA4, or just need some time to adjust, it is here, and we will surely adapt to it and find new and deeper ways to leverage our website data.

As always, please remember that data is data, whether from Universal Analytics, GA4, or any other measurement platform. What is most important is what we do with the data, how we integrate it, leverage it, and find meaningful insights.

Keep your measurement plan and what matters to you as a focal point as you connect the data with your marketing and SEO goals and objectives.

Google Tag Manager Contains Hidden Data Leaks & Vulnerabilities via @sejournal, @martinibuster

Researchers uncover data leaks in Google Tag Manager (GTM) as well as security vulnerabilities, arbitrary script injections and instances of  consent for data collection enabled by default. A legal analysis identifies potential violations of EU data protection law.

There are many troubling revelations including that server-side GTM “obstructs compliance auditing endeavors from regulators, data protection officers, and researchers…”

GTM, developed by Google in 2012 to assist publishers in implementing third-party JavaScript scripts, is currently used on as many as 28 million websites. The research study evaluates both versions of GTM, the Client-side and the newer Server-side GTM that was introduced in 2020.

The analysis, undertaken by researchers and legal experts, revealed a number of issues inherent to the GTM architecture.

An examination of 78 Client-side Tags, 8 Server-side Tags, and two Consent Management Platforms (CMPs), revealed hidden data leaks, instances of Tags bypassing GTM permission systems in order to inject scripts, and consent set to enabled by default without any user interaction.

A significant finding pertains to the Server-side GTM. Server-side GTM works by loading and executing tags on a remote server, which creates the perception of the absence of third parties on the website.
However, the study showed that this architecture allows tags running on the server to clandestinely share users’ data with third parties, circumventing browser restrictions and security measures like like the Content-Security-Policy (CSP).

Methodology Used In Research On GTM Data Leaks

The researchers are from Centre Inria de l’Université, Centre Inria d’Université Côte d’Azur, Centre Inria de l’Université, and Utrecht University.

The methodology used by the researchers was to buy a domain and install GTM on a live website.

The research paper explains in detail:

“To conduct experiments and set up the GTM infrastructure, we bought a domain – we call it example.com here – and created a public website containing one basic webpage with a paragraph of text and an HTML login form. We have included a login form since Senol et al. …have recently found that user input is often leaked from the forms, so we decided to test whether Tags may be responsible for such leakage.

The website and the Server-side GTM infrastructure were hosted on a virtual machine we rented on the Microsoft Azure cloud computing platform located in a data center in the EU.

…We used the ‘profiles’ functionality of the browser to start every experiment in a fresh environment, devoid from cookies, local storage and other technologies than maintain a state.

The browser, visiting the website, was run on a computer connected to the Internet through an institutional network in the EU.

To create Client- and Server-side GTM installations, we created a new Google account, logged into it and followed the suggested steps in the official GTM documentation.”

The results of the analysis contain multiple critical findings, including that the “Google Tag” facilitates collecting multiple types of users’ data without consent and at the time of analysis it presented a security vulnerability.

Data Collection Is Hidden From Publishers

Another discovery was the extent of data collection by the “Pinterest Tag,” which garnered a significant amount of user data without disclosing it to the Publisher.

What some may find disturbing is that publishers who deploy these tags may not only be unaware of the data leaks but that the tools they rely on to help them monitor data collection don’t notify them of these issues.

The researchers documented their findings:

“We observe that the data sent by the Pinterest Tag is not visible to the Publisher on the Pinterest website, where we logged in to observe Pinterest’s disclosure about collected data.

Moreover, we find that the data collected by the Google Tag about form interaction is not shown in the Google Analytics dashboard.

This finding demonstrates that for such Tags, Publishers are not aware of the data collected by the Tags that they select.”

Injections of Third Party Scripts

Google Tag Managers has a feature for controlling tags, including third party tags, called Web Containers. The tags can run inside a sandbox that limits their functionalities. The sandbox also uses a permission system with one permission called inject_script that allows a script to download and run any (arbitrary) script outside of the Web Container.

The inject_script permission allows the tag to bypass the GTM permission system to gain access to all browser APIs and DOM.

Screenshot Illustrating Script Injection

Google Tag Manager script injection

The researchers analyzed 78 officially supported Client-side tags and discovered 11 tags that don’t have the inject_script permission but can inject arbitrary scripts. Seven of those eleven tags were provided by Google.

They write:

“11 out of 78 official Client-side tags inject a third-party script into the DOM bypassing the GTM permission system; and GTM “Consent Mode” enables some of the consent purposes by default, even before the user has interacted with the consent banner.”

The situation is even worse because it’s not just a privacy vulnerability, it’s also a security vulnerability.

The research paper explains the meaning of what they uncovered:

“This finding shows that the GTM permission system implemented in the Web Container sandbox allows Tags to insert arbitrary, uncontrolled scripts, thus opening potential security and privacy vulnerabilities to the website. We have disclosed this finding to Google via their Bug Bounty online system.”

Consent Management Platforms (CMP)

Consent Management Platforms (CMP) are a technology for managing what consent users have granted in terms of their privacy. This is a way to manage ad personalization, user data storage, analytics data storage and so on.

Google’s documentation for CMP usage states that setting the consent mode defaults is the responsibility of the marketers and publishers who use the GTM.

The defaults can be set to deny ad personalizaton by default, for example.

The documentation states:

Set consent defaults
We recommend setting a default value for each consent type you are using.

The consent state values in this article are only examples. You are responsible for making sure that default consent mode is set for each of your measurement products to match your organization’s policy.”

What the researchers discovered is that CMPs for Client-side GTMs are loaded in an undefined state on the webpage and that becomes problematic when a CMP does not load default variables (referred to as undefined variables).

The problem is that GTM considers undefined variables to mean that users have given their consent to all of the undefined variables, even though the user has not consented in any way.

The researchers explained what’s happening:

“Surprisingly, in this case, GTM considers all such undefined variables to be accepted by the end user, even though the end user has not interacted with the consent banner of the CMP yet.

Among two CMPs tested (see §3.1.1), we detected this behavior for the Consentmanager CMP.

This CMP sets a default value to only two consent variables – analytics_storage and ad_storage – leaving three GTM consent variables – security_-storage , personalization_storage functionality_storage – and consent variables specific to this CMP – e.g., cmp_purpose_c56 which corresponds to the “Social Media” purpose – in undefined state.

These extra variables are hence considered granted by GTM. As a result, all the Tags that depend on these four consent variables get executed even without user consent.”

Legal Implications

The research paper notes that United States privacy laws like the European Union General Data Protection Regulation (GDPR) and the ePrivacy Directive (ePD) regulate the processing of user data and the use of tracking technologies and impose significant fines for violations of those laws, such as requiring consent for the storage of cookies and other tracking technologies.

A legal analysis of the Client-Side GTM flagged a total of seven potential violations.

Seven Potential Violations Of Data Protection Laws

  • Potential violation 1. CMP scanners often miss purposes
  • Potential violation 2. Mapping CMP purposes to GTM consent variables is not compliant.
  • Potential violation 3. GTM purposes are limited to clientside storage.
  • Potential violation 4. GTM purposes are not specific nor explicit.
  • Potential violation 5. Defaulting consent variables to “accepted” means that Tags run without consent.
  • Potential violation 6. Google Tag sends data independently of user’s consent decisions.
  • Potential violation 7. GTM allows Tag Providers to inject scripts exposing end users to security risks.

Legal analysis of Server-Side GTM

The researchers write that the findings raise legal concerns about GTM in its current state. They assert that the system introduces more legal challenges than resolutions, complicating compliance efforts and posing a challenge for regulators to monitor effectively.

These are some of the factors that caused concern about the ability to comply with regulations:

  • Complying with data subject rights is hard for the Publisher
    For both Client- and Server-Side GTM there is no easy way for a publisher to comply with a request for access to collected data as required by Article 15 of the GDPR. The publisher would have to manually track down every Data Collector to comply with that legal request.
  • Built-in consent raises trust issues
    When using tags with built-in consent, publishers are forced to trust that Tag Providers actually implement the built-in consent within the code. There’s no easy way for a publisher to review the code to verify that the Tag Provider is actually ignoring the consent and collecting user information. Reviewing the code is impossible for official tags that are sandboxed within the gtm.js script. The researchers state that reviewing the code for compliance “requires heavy reverse engineering.”
  • Server-side GTM is invisible for regulatory monitoring and auditing
    The researchers write that Server-side GTM blocks obstructs compliance auditing because the data collection occurs remotely on a server.
  • Consent is hard to configure on GTM Server Containers
    Consent management tools are missing in GTM Server Containers, which prevents CMPs from displaying the purposes and the Data Collectors as required by regulations.

Auditing is described as highly difficult:

“Moreover, auditing and monitoring is exclusively attainable by only contacting the Publisher to grant access to the configuration of the GTM Server Container.

Furthermore, the Publisher is able to change the configuration of the GTM Server Container at any point in time (e.g., before any regulatory investigation), masking any compliance check.”

Conclusion: GTM Has Pitfalls And Flaws

The researchers were gave GTM poor marks for security and the non-compliant defaults, stating that it introduces more legal issues than solutions while complicating the compliance with regulations and making it hard for regulators to monitor for compliance.

Read the research paper:

Google Tag Manager: Hidden Data Leaks and its Potential Violations under EU Data Protection Law

Download the PDF of the research paper here.

Featured Image by Shutterstock/Praneat

Google Maps: New Location Data Controls & Ability To Delete Visits via @sejournal, @kristileilani

In a move to increase user privacy, Google Maps launched updates to give users more control over location data storage and recent activity.

With these updates, users will be able to manage their Location History with greater precision. The changes could, however, affect analytics data marketers utilize for location targeting.

Timeline Storage On Local Device

First, the Timeline feature in Google Maps, a tool that assists users in recalling places they have been, is receiving a significant privacy-oriented update.

Google Maps: New Location Data Controls & Ability To Delete VisitsScreenshot from Google, December 2023

Users with Location History turned on will soon find that their Timeline will be stored directly on their devices rather than on cloud servers.

This storage decision gives users extra autonomy over their location data and the assurance that it remains private.

For those switching phones or worried about device loss, there is the option to back up their Timeline to the cloud.

Impact On Marketers

On-device storage and deletion tools could limit the amount of user location data available for ad targeting, potentially impacting campaigns that rely heavily on location-based targeting.

Updated Location History Controls

When Google Maps users activate the auto-delete function for Location History, it will have a default three-month lifecycle. Previously, this default setting was set to 18 months.

Google Maps: New Location Data Controls & Ability To Delete VisitsScreenshot from Google, December 2023

Users can customize this option to keep location data longer or turn off location tracking.

Impact On Marketers

Users may be more cautious about sharing location data, leading to changes in search behavior and potentially impacting the effectiveness of location-based keywords and ad copy.

Ads emphasizing user privacy and control might resonate better with users, like highlighting opt-in features for location sharing or transparent data usage policies.

Delete Recent Activity In Location History

In the upcoming weeks, support for managing location information related to specific places directly in the Maps app will be introduced.

Google Maps: New Location Data Controls & Ability To Delete VisitsScreenshot from Google, December 2023

Adding to the convenience, the blue dot in Google Maps, which symbolizes the user’s current location, will now act as a quick access point to location settings.

A simple tap will display whether Location History or Timeline is engaged and if Maps can access device location data.

This feature could be valuable for shopping for the holidays or planning a surprise by allowing users to cover their digital tracks.

Impact On Marketers

If the changes to Google Maps result in less location data, contextual targeting based on user interests and online behavior might become more important.

Conclusion

These updates, which will gradually roll out over the next year on Android and iOS, demonstrate Google’s commitment to user privacy.


Featured image: Ralf Liebhold/Shutterstock

Google Analytics 4 Features To Prepare For Third-Party Cookie Depreciation via @sejournal, @kristileilani

Google will roll out new features and integrations for Google Analytics 4 (GA4) for first-party data, enhanced conversions, and durable ad performance metrics.

Beginning in Q1 2024, Chrome will gradually phase out third-party cookies for a percentage of users, allowing for testing and transition.

Third-party cookies, which have been central to cross-site tracking, are being restricted or phased out by major browsers, including Chrome, as part of its Privacy Sandbox project.

The following features should help advertisers “unlock durable performance” while preserving user privacy.

Support For Protected Audience API In GA4

A key feature of recent updates to Google Analytics 4 is the integration of Protected Audience API, a Privacy Sandbox technology that is set to become widely available in early 2024.

This API allows advertisers to continue reaching their audiences after the third-party cookie phase-out.

What Is The Protected Audience API?

The Protected Audience API offers a novel approach to remarketing, which involves reminding users about sites and products they have shown interest in without relying on third-party cookies.

google analytics 4 privacy sandbox protected audience API lifecycleScreenshot from Google, December 2023

This method involves advertisers informing the browser directly about their interest in showing ads to users in the future.

The browser then uses an algorithm to determine which ads to display based on the user’s web activity and advertiser inputs.

It enables on-device auctions by the browser, allowing it to choose relevant ads from sites previously visited by the user without tracking their browsing behavior across different sites.

Key Features And Development

Key features of the Protected Audience API include interest groups stored by the browser, on-device bidding and ad selection, and ad rendering in a temporarily relaxed version of Fenced Frames.

The API also supports a key/value service for real-time information retrieval, which can be used by both buyers and sellers for various purposes, such as budget calculation or policy compliance.

The Protected Audience API, initially known as the FLEDGE API, has evolved from an experimental stage to a more mature phase, reflecting its readiness for wider implementation.

This transition is part of Google’s broader efforts to develop privacy-preserving APIs and technologies in collaboration with industry stakeholders and regulatory bodies like the UK’s Competition and Markets Authority.

The Protected Audience API offers a new way to connect with users while respecting their privacy, necessitating a reevaluation of current advertising strategies and a focus on adapting to these emerging technologies.

Support For Enhanced Conversions

Rolling out in the next few weeks, enhanced conversions is a feature enhancing conversion measurement accuracy.

enhanced conversion for webScreenshot from Google, December 2023

Enhanced conversions for the web cater to advertisers tracking online sales and events. It captures and hashes customer data like email addresses during a conversion on the web, then matches this with Google accounts linked to ad interactions.

This method recovers unmeasured conversions, optimizes bidding, and maintains data privacy.

For leads, enhanced conversions track sales from website leads occurring offline. It uses hashed data from website forms, like email addresses, to measure offline conversions.

Setup options for enhanced conversions include Google Tag Manager, a Google tag, or the Google Ads API, with third-party partner support available.

Advertisers can import offline conversion data for Google Ads from Salesforce, Zapier, and HubSpot with Google Click Identifier (GCLID).

Proper Consent Setup

To effectively use Google’s enhanced privacy features, it’s essential to have proper user consent mechanisms in place, particularly for traffic from the European Economic Area (EEA).

Google’s EU user consent policy mandates consent collection for personal data usage in measurement, ad personalization, and remarketing features. This policy extends to website tags, app SDKs, and data uploads like offline conversion imports.

Google has updated the consent mode API to include parameters for user data consent and personalized advertising.

Advertisers using Google-certified consent management platforms (CMPs) will see automatic updates to the latest consent mode, while those with self-managed banners should upgrade to consent mode v2.

Implementing consent mode allows you to adjust Google tag behavior based on user consent, ensuring compliance and enabling conversion modeling for comprehensive reporting and optimization.

Consent Mode integration with CMPs simplifies managing consent banners and the consent management process, adjusting data collection based on user choices and supporting behavioral modeling for a complete view of consumer performance.

Durable Ad Performance With AI Essentials

To effectively utilize AI, marketers need robust measurement and audience tools for confident decision-making.

Google provided a general checklist of AI essentials for Google advertisers. In it, advertisers are encouraged to adopt AI-powered search and Performance Max campaigns, engage in Smart Bidding, and explore video campaigns on platforms like YouTube.

Google also offers a more in-depth checklist for Google Ads, Display & Video 360, and Campaign Manager 360.

google ads durable performance measurement aiScreenshot from Google, December 2023

More Ways To Prepare For The Third-Party Cookie Phase Out

As third-party cookies are phased out, it’s essential to audit and modify web code, especially focusing on instances of SameSite=None using tools like Chrome DevTools.

Adapting to this change involves understanding and managing both third-party and first-party cookies, ensuring they are set correctly for cross-site contexts and compliance.

Chrome provides solutions like Partitioned cookies with CHIPS and Related Website Sets.

At the same time, the Privacy Sandbox introduces APIs for privacy-centric alternatives, with additional support for enterprise-managed Chrome and ongoing development of tools and trials to assist in the transition.

As Google continues to update resources and documentation to reflect these changes, stakeholders are encouraged to engage and provide feedback, ensuring that the evolution of these technologies aligns with industry needs and user privacy standards.


Featured image: Primakov/Shutterstock

2023 Survey Review: State Of Marketing Data Standards In The AI Era via @sejournal, @hethr_campbell

Claravine and Advertiser Perceptions surveyed 140 marketers and agencies to better understand the impact of data standards on marketing data, and they’re ready to present their findings.

Want to learn how you can mitigate privacy risks and boost ROI through data standards?

Watch this on-demand webinar and learn how companies are addressing new privacy laws, taking advantage of AI, and organizing their data to better capture the campaign data they need, as well as how you can implement these findings in your campaigns.

In this webinar, you will:

  • Gain a better understanding of how your marketing data management compares to enterprise advertisers.
  • Get an overview of the current state of data standards and analytics, and how marketers are managing risk while improving the ROI of their programs.
  • Walk away with tactics and best practices that you can use to improve your marketing data now.

Chris Comstock, Chief Growth Officer at Claravine, will show you the marketing data trends of top advertisers and the potential pitfalls that come with poor data standards.

Learn the key ways to level up your data strategy to pinpoint campaign success.

View the slides below or check out the full webinar for all the details.

Join Us For Our Next Webinar!

SaaS Marketing: Expert Paid Media Tips Backed By $150M In Ad Spend

Join us and learn a unique methodology for growth that has driven massive revenue at a lower cost for hundreds of SaaS brands. We’ll dive into case studies backed by real data from over $150 million in SaaS ad spend per year.

Charts: U.S. Retail Ecommerce Sales Q3 2023

The Census Bureau of the U.S. Department of Commerce reports quarterly domestic retail ecommerce sales. Newly released figures (PDF) for Q3 2023 show sales of $281.1 billion, a growth of 2.3% over the prior quarter.

Per the DoC, ecommerce sales are for “goods and services where the buyer places an order (or the price and terms of the sale are negotiated) over an Internet, mobile device, extranet, electronic data interchange network, electronic mail, or other comparable online system. Payment may or may not be made online.”

The DoC’s estimated total retail sales (online and in-store) for Q3 2023 stood at $1,825.3 billion, an increase of 1.5% from Q2 2023.

Ecommerce accounted for 15.6% of total U.S. retail sales in Q3 2023, up slightly from 15.5% in the prior quarter.

The DoC estimates U.S. ecommerce retail sales in Q3 2023 grew by 7.6% compared to Q3 2022, while total quarterly retail sales experienced a 2.3% annual rise in the same period.

GA4: User Acquisition vs. Sessions

The reports in Google Analytics 4 can be confusing. Take, for example, acquisition reports — the channels sending traffic to your site — at Reports > Acquisition. The section lists two types of acquisition: user and traffic (i.e., sessions).

I’ll address those reports in this post.

Traffic Sources in GA4

“User  acquisition” vs. “Traffic acquisition”

These two reports in the Acquisition section disclose where each visitor came from. User acquisition represents the initial source that brought the person to your site. Traffic acquisition is the most recent.

Say a first-time visitor came to your site from clicking an organic search listing. GA4 will group that initial visit in the “Organic search” channel for both reports. But if she leaves and returns a few days later from a Facebook ad, GA4 will list the second visit in the “Paid social” channel in the “Traffic acquisition” report and “Organic search” in “User acquisition.”

In other words, the “Traffic acquisition” report doesn’t differentiate between new and returning users. It shows the total sessions and where each originated. The “User acquisition” report shows the total users and their initial (first-time) source.

Channels

Both reports show “default channel groups” — traffic-source categories — including:

  • “Direct.” Visitors who typed your URL in their browser’s search bar.
  • “Organic Search.” Visitors who clicked an organic listing on Google, Bing. or another search engine.
  • “Organic Social.” Visitors who clicked an organic post on a social media site.
  • “Email.”
  • “Paid Search.”
  • “Paid Social.”
  • “Referral.” Visitors who clicked non-ad links on third-party sites.
  • “Organic Video.” Visitors who clicked non-ad links on sites such as YouTube, TikTok, and Vimeo.

For details on each channel, click the drop-down menus on each report. In “User Acquisition,” click the “First user default channel group” menu and select “First user source” for the list of originating domains.

For detailed sources of users, click the “First user default channel group” menu and select “First user source.” Click image to enlarge.

In the “Traffic Acquisition” report, click “Session default channel group” and select “Session source.”

For detailed sources of sessions, click the “Session default channel group” menu and select “Session source.” Click image to enlarge.

The numbers may be different owing to new versus returning visits.

You can limit both reports to a single page via the “Add filter” option at the top.

  • Select “Add filter.”
  • Click “Select dimensions.”
  • Select “Landing page + query string”
  • Select “contains” below “Match type.”
  • Paste your page’s URL slug (the part after the “/”) or any word (such as “smaller”) from that URL.

The traffic and user acquisition reports will now show data for that URL.

Screenshot of filter box in GA4.Screenshot of filter box in GA4.

Limit the acquisition reports to a single page, such as this example for a URL containing “smaller.” Click image to enlarge.

In many cases, the user and traffic acquisition reports are interchangeable. The differences, again, result from returning visitors. Regardless, the reports show the sources of traffic — channels that introduce your brand and drive return visits.

100M Phone Call Insights: Your Key To Data-Driven Marketing Strategies via @sejournal, @hethr_campbell

Looking to create golden sales opportunities efficiently and easily?

Do you think you’re attracting good leads, but results aren’t showing it?

What could you do with voice-of-customer insights summarized across calls?

The key might lie within phone calls.

CallRail has analyzed more than 100 million phone calls and consumer communication trends, and they’re ready to share their findings with you.

On November 1, I moderated a webinar with Jason Tatum, CallRail’s VP of Product. Tatum covered the past and future state of phone calls and how you can use AI to gain valuable insights that will transform your business.

Here’s a summary of the webinar. To access the entire presentation, complete the form.

What We Uncovered

Consumers prefer to call businesses for many types of transactions — particularly high-stakes purchases such as in healthcare or insurance, where two-thirds of consumers prefer calling over any other type of contact.

[Find out why inbound callers are your best leads] Instantly access the on-demand webinar →

Main Insight: Mining The Conversation Is Untapped Gold

Phone conversations provide some of the richest insights you can get about buyers’ needs and motivations.

This type of conversation data could improve:

  • Lead conversion.
  • Customer experience.
  • Agent performance.
  • Marketing optimization.
100M Phone Call Insights: Your Key To Data-Driven Marketing StrategiesScreenshot by CallRail, Nov 2023

8 Golden Insights From Call Tracking

The strategy of mining calls is helping companies gain massive insights for strengthening their marketing strategy.

Call tracking, alone, can offer you insights into:

  • Call attribution.
  • Call recording & transcription.
  • Lead qualification.
  • CRM integration.
  • Marketing ROI.

With 100 million calls backing this up, we know that call tracking helps marketers drive the most high-quality leads because call tracking:

  • Identifies which ads are performing the best.
  • Allows marketers to double down on performance.
  • Saves money and increases ROI.

[See the data] Instantly access the on-demand webinar →

7 More Golden Insights From Call Tracking With AI

We’ve also discovered that by implementing call tracking with the technology of artificial intelligence, calls are also providing companies with:

  • Keywords and phrases.
  • Buying intent.
  • Product and service interests.
  • Sentiment.
  • Agent performance.
  • Call outcomes.
  • Patterns across calls.

From our data, we’re confirming that phone calls are, in fact, one of the richest sources of untapped intelligence compared to SMS, chat, and forms.

How To Extract The Gold

Now that you see the data that thousands of companies are mining from phone calls, it’s time to learn how to get that same data for yourself.

However, manually identifying patterns across thousands of calls, agents, locations, or campaigns is virtually impossible without these steps:

  1. [Get the steps] Instantly access the on-demand webinar →

100M Phone Call Insights: Your Key To Data-Driven Marketing Strategies [Slides]

Here’s the presentation:

Join Us For Our Next Webinar!

The Evolution Of Search & SERPs 2024

In this roundtable discussion with Shelley Walsh, Ben Steele, and Matt Southern, you’ll get expert insights into the evolution of search to give you a competitive advantage in 2024.

Charts: Ecommerce in the U.K.

Insider Intelligence projects U.K. ecommerce retail sales to decrease in 2023 by 0.6%, leading to a reduced share of total retail sales at 32.0%. This is a decline from its peak of 37.6% in 2021.

Amazon.co.uk secured the top U.K. ecommerce position in 2022 with net sales of $15.36 billion, followed by Sainsburys.co.uk at $7.59 billion. Tesco.com claimed the third spot with net sales of $7.16 billion.

That’s according to Statista, which defines ecommerce as the sale of physical goods via a digital channel to a private end user.

Per Insider Intelligence (formerly eMarketer), China will remain the world’s largest ecommerce market in 2023, followed by the U.S. The U.K. will finish third with total annual ecommerce revenue in 2023 of $196 billion.

According to Semrush, in September 2023, Amazon.co.uk was the most trafficked retail site in the United Kingdom, with nearly 412.93 million monthly visits. Ebay.co.uk secured second with 176.08 million, while Argos.co.uk drew 43.45 million visits.

A Look At Today’s Marketing Data Standards & What They Mean For Your Strategy via @sejournal, @sejournal

The data-driven realm of marketing is dynamic – what worked for you yesterday might not work today. 

And with constant search algorithm shifts, privacy regulations, and the unstoppable rise of AI, staying informed is the key to getting results.

So if you’re eager to unlock the true potential of your marketing efforts, our upcoming webinar has the latest data standard insights to keep you in-the-know. 

Claravine teamed up with Advertiser Perceptions this year to conduct a sweeping survey of marketers and agencies – and the results are in!

Their findings reveal where data standards have the most impact on marketing data, as well as how companies are navigating new privacy laws, harnessing the power of AI, and fine-tuning their data organization strategies.

Join us on Wednesday, November 8 to discover what 140 marketers and agencies had to say, and how you can incorporate these insights into your strategy. 

You’ll leave this webinar with: 

  • A better understanding of how your marketing data management compares to enterprise advertisers. If you want to know how you stack up against the competition, we’ll give you a comprehensive view of how your data management strategies, practices, and tools compare to those used by enterprise advertisers. You can then identify areas where you excel and pinpoint opportunities for improvement.
  • An overview of the current state of data standards and analytics, and how marketers are managing risk while improving the ROI of their programs. This webinar will provide you with a real-time snapshot of the data standards landscape. You’ll understand the latest trends and emerging practices. Plus, you’ll see how marketers are tackling the challenges of managing data while maximizing results. 
  • Tactics and best practices that you can use to improve your marketing data now, including how to measure success and define data standards. This live session is packed with actionable insights that you can put to work immediately. Learn how to measure the success of your marketing campaigns and define data standards more effectively, giving you the power to optimize your strategies. 

Chris Comstock, Chief Growth Officer at Claravine, will dive into the latest marketing data trends among top advertisers and discuss ways poor data standards skews insights.

He’ll also share actionable tips to help you benchmark your performance, mitigate privacy risks, and boost ROI through better data.

If you’ve ever wondered how your approach to managing marketing data compares to the top marketers and enterprise advertisers, this webinar will help you size up your game. 

Be sure to mark your calendar and set your alarm – you don’t want to miss this one! 

And no worries if you can’t make the live event – sign up now, and we’ll send you a recording after the webinar.