Google Testing IP Proxies: What This Means & How You May Be Impacted via @sejournal, @navahf

Google’s latest attempt to meet privacy concerns and regulations (IP proxies) is causing a bit of a stir.

Thanks to Anu Adegbola’s investigative research, initial plans were uncovered. Now that we’ve had a bit to process, we’re going to dive into:

  • What are Google proposing to do (per their GitHub)?
  • Who will it impact?
  • What can you do to prepare?

Before we dive too deep into the weeds, it’s important to define all the pieces in play:

  • Internet Protocol (IP) Addresses: A unique number assigned to devices connected to the internet. These are how you’re able to access information on the internet and act as a “calling card.”
  • Click Fraud Protection: Tools designed to block malicious IP addresses (bots) from engaging with ads/sites. They are able to identify and block the root IP address that’s causing the issue.
  • Location Targeting: A PPC strategy that allows you to serve ads to a user who is in, regularly visits, or shows interest in a given location.
  • Exclusions: The act of telling an ad platform you do not want traffic from a place, audience bucket, website placement, or people who use specified words in their queries (negatives).

A final note: This is in active development, and Google has not yet made firm statements about how it will be applied.

Expect this post to be updated around/after Google Marketing Live when we anticipate the search giant will make more concrete announcements about it.

What Is Google Proposing To Do?

Google is proposing to use two proxies to mask IP addresses.

This means an IP address would make the call to a site for information (including Google search), and the IP will be converted to a randomly assigned different IP.

That randomly assigned unique IP will then be converted to a third IP address. In this way, the user will be able to access all the site information. However, their personal IP address will be masked.

In action, the flow would go something like this:

  • I search for [things to do in Iceland] using my real IP to access Google’s search results in my Chrome browser.
  • My IP connects with Google’s systems and will be converted to a proxy IP. This proxy IP will be the IP that actually makes the request.
  • Google will serve me a beautiful search engine result page (SERP) full of videos, images, and links (paid/organic) for me to get ideas.
  • I click on the link to Frost and Fire (our favorite hotel in Iceland, where we went on our honeymoon).
  • My proxy IP engages with Frost and Fire’s DNS and is converted to a second proxy. This means that Frost and Fire will only receive the tracking information for the second proxy.
  • I view the site and choose to consent to tracking or not (regardless – my actual IP is still hidden as of this reporting).

Google proposes using cohorts to help with the geo element, focusing on countries with some state/sub-country targeting.

However, it also acknowledges it cannot be 100% accurate.  Currently, the threshold to be considered for a cohort is 1 million unique web cookies across a two-week period.

To put this in context, HubSpot found that only 31% of sites get more than 50,000 unique visitors per month. A 2018 study from Research Gate found that domains only have 10 cookies (median).

A line graph displaying the cumulative distribution of users based on the median number of different userids per domain on a logarithmic scale, demonstrating the impact of IP proxies and showing a sharp increase to nearly Screenshot from researchgate.net, April 2024

There is a real possibility that Google will need to merge interests/location cohorts to meet the minimum. There is no word yet on whether exclusions will be impacted by the location targeting.

Who Will It Impact?

In theory, this is a huge gain for privacy because you can access all internet properties without any company knowing who or where you are.

On the other hand, if brands aren’t sure who you are, they might serve you entirely irrelevant ads or need reminders about your preferences.

Location Targeting

One of the reasons people are concerned about this is the location targeting issue (and lack of transparency).

map of Google's proposed cohortsScreenshot from author, April 2024

As you can see, these proposed location cohorts are much bigger than conventional location targeting. Brands that are used to targeting some cities or designated market areas (DMAs) because they’re more profitable than others might need to target states.

This is especially critical in low-search volume industries and low-population areas of the world.

For example, Boston (a fairly major city) has ~651,000 people. While many in the Boston area live in the surrounding cities or commute from out of state, some businesses might want to target Boston specifically.

With this new rule, it is very possible that targeting Boston (the city) won’t be possible anymore – even with it being a college town with high internet usage.

On the other hand, the whole state of Rhode Island has just over 1 million people. While many businesses are subjectively close together, people in Rhode Island tend not to want to go more than 15 minutes by car.

Additionally, almost 30% of Rhode Island has no internet. This means that many users in Rhode Island would likely be absorbed into other states’ cohorts, or would be lumped together in a single statewide target.

Ginny Marvin, product liaison at Google, confirmed the location thresholds aren’t new.

A tweet from @adsliaison addressing Julie, clarifying Chrome's Google Testing IP Proxies and geolocation updates, and discussing advertisers' control on targeting settings, including IP address usage, withScreenshot from X (Twitter), April 2024

Click Fraud

The other major consideration is click fraud technology. For years, brands have gratefully availed themselves of click fraud services to block malicious IP addresses.

If the original IP address is obscured from both Google and the end site, it will be really hard to truly protect against those bots.

As Google said in its GitHub post:

  • The destination origin doesn’t see the client’s original IP address.
  • Google can’t see the origin that clients interact with.
  • No single proxy can see the origins that clients interact with and the clients’ original IP address.
  • IP addresses of the proxies cannot be used as stable identifiers.
  • We are using a list-based approach, and only domains on the list in a third-party context will be impacted. More information below.

I expect click fraud tech will need to adapt to a modeled workflow.

Whether they choose to block IPs predictively based on the listing mechanic or use other signals remains to be seen.

However, as it stands now, Google would be removing the ability for sites to protect against malicious bots, which impacts paid and organic.

User Experience

It’s worth acknowledging its impact on the user experience and what people will give up in the name of privacy.

As it stands now, ad platforms do their best to serve relevant ads to relevant users. If brands aren’t able to understand who their users are (existing customers included), it will be impossible to avoid serving ads to existing customers.

The saving grace is that this is opt-in and requires users to log in. While some may opt-in because they enjoy the idea of perfect privacy, I would be very surprised if users maintained the setting.

Here’s why:

  • People like ease of life. Having to reconfirm information and remind a brand about their preferences gets old quickly. I’m not saying people won’t find the positives outweigh the negatives, but I expect folks to get a rude surprise if they opt for perfect privacy.
  • Getting ads from a brand you already do business with is a source of constant frustration for many today. It will only get worse if brands lose the ability to protect their existing customers. Google’s customer match and Performance Max verbiage include a clause that they might not be able to fully protect users due to technology.
    pmax exclusion and verbigeScreenshot from author, April 2024

    What Can You Do To Prepare?

    The biggest thing is getting your exclusions ready. As of now, there is nothing in any of the documentation around exclusions being impacted.

    Google exclusions allow you to exclude people in a specified location, or who show interest in a specified location. You have always been able to exclude locations within a target location. Until this goes away, this is the easiest way to make sure you’re setting your budgets up for success.

    However, keep an eye on your status column. I expect a lot of “Eligible: Misconfigured” as Google and advertisers figure out how surgical they can be with exclusions.

    Another really important step is to communicate with your customers about this change. An informed user is an empathetic user.

    You can get ahead of many friction moments by owning that this is a potential technical limitation on your ability to sequester existing customers from marketing efforts.

    Read the full GitHub documentation and give feedback. Google needs to understand how this will impact us and whether it will achieve the desired results (balancing privacy with utility).

    Do some research on your main markets and their internet usage. Tools like BroadbandSearch.net are great for giving you a sense of how likely you are to be put in a focused or muddled cohort.

    Final Thoughts

    I don’t think this is a bad thing until it’s implemented and we see what functionality makes it into the final version.

    Am I nervous about the location targeting piece (especially for niche industries and smaller population areas)? Absolutely.

    Do I think all my Google Ads (and other ad networks running on Chrome) are going to implode? No.

    At the end of the day, we still have our creative, and a lot of effort has been invested in modeling technology.

    We just need to get better at convincing our customers to consent to data sharing and trust in modeling.

    More resources: 


    Featured Image: Funtap/Shutterstock

    10 Paid Search & PPC Planning Best Practices via @sejournal, @LisaRocksSEM

    Whether you are new to paid media or reevaluating your efforts, it’s critical to review your performance and best practices for your overall PPC marketing program, accounts, and campaigns.

    Revisiting your paid media plan is an opportunity to ensure your strategy aligns with your current goals.

    Reviewing best practices for pay-per-click is also a great way to keep up with trends and improve performance with newly released ad technologies.

    As you review, you’ll find new strategies and features to incorporate into your paid search program, too.

    Here are 10 PPC best practices to help you adjust and plan for the months ahead.

    1. Goals

    When planning, it is best practice to define goals for the overall marketing program, ad platforms, and at the campaign level.

    Defining primary and secondary goals guides the entire PPC program. For example, your primary conversion may be to generate leads from your ads.

    You’ll also want to look at secondary goals, such as brand awareness that is higher in the sales funnel and can drive interest to ultimately get the sales lead-in.

    2. Budget Review & Optimization

    Some advertisers get stuck in a rut and forget to review and reevaluate the distribution of their paid media budgets.

    To best utilize budgets, consider the following:

    • Reconcile your planned vs. spend for each account or campaign on a regular basis. Depending on the budget size, monthly, quarterly, or semiannually will work as long as you can hit budget numbers.
    • Determine if there are any campaigns that should be eliminated at this time to free up the budget for other campaigns.
    • Is there additional traffic available to capture and grow results for successful campaigns? The ad platforms often include a tool that will provide an estimated daily budget with clicks and costs. This is just an estimate to show more click potential if you are interested.
    • If other paid media channels perform mediocrely, does it make sense to shift those budgets to another?
    • For the overall paid search and paid social budget, can your company invest more in the positive campaign results?

    3. Consider New Ad Platforms

    If you can shift or increase your budgets, why not test out a new ad platform? Knowing your audience and where they spend time online will help inform your decision when choosing ad platforms.

    Go beyond your comfort zone in Google, Microsoft, and Meta Ads.

    Here are a few other advertising platforms to consider testing:

    • LinkedIn: Most appropriate for professional and business targeting. LinkedIn audiences can also be reached through Microsoft Ads.
    • TikTok: Younger Gen Z audience (16 to 24), video.
    • Pinterest: Products, services, and consumer goods with a female-focused target.
    • Snapchat: Younger demographic (13 to 35), video ads, app installs, filters, lenses.

    Need more detailed information and even more ideas? Read more about the 5 Best Google Ads Alternatives.

    4. Top Topics in Google Ads & Microsoft Ads

    Recently, trends in search and social ad platforms have presented opportunities to connect with prospects more precisely, creatively, and effectively.

    Don’t overlook newer targeting and campaign types you may not have tried yet.

    • Video: Incorporating video into your PPC accounts takes some planning for the goals, ad creative, targeting, and ad types. There is a lot of opportunity here as you can simply include video in responsive display ads or get in-depth in YouTube targeting.
    • Performance Max: This automated campaign type serves across all of Google’s ad inventory. Microsoft Ads recently released PMAX so you can plan for consistency in campaign types across platforms. Do you want to allocate budget to PMax campaigns? Learn more about how PMax compares to search.
    • Automation: While AI can’t replace human strategy and creativity, it can help manage your campaigns more easily. During planning, identify which elements you want to automate, such as automatically created assets and/or how to successfully guide the AI in the Performance Max campaigns.

    While exploring new features, check out some hidden PPC features you probably don’t know about.

    5. Revisit Keywords

    The role of keywords has evolved over the past several years with match types being less precise and loosening up to consider searcher intent.

    For example, [exact match] keywords previously would literally match with the exact keyword search query. Now, ads can be triggered by search queries with the same meaning or intent.

    A great planning exercise is to lay out keyword groups and evaluate if they are still accurately representing your brand and product/service.

    Review search term queries triggering ads to discover trends and behavior you may not have considered. It’s possible this has impacted performance and conversions over time.

    Critical to your strategy:

    • Review the current keyword rules and determine if this may impact your account in terms of close variants or shifts in traffic volume.
    • Brush up on how keywords work in each platform because the differences really matter!
    • Review search term reports more frequently for irrelevant keywords that may pop up from match type changes. Incorporate these into match type changes or negative keywords lists as appropriate.

    6. Revisit Your Audiences

    Review the audiences you selected in the past, especially given so many campaign types that are intent-driven.

    Automated features that expand your audience could be helpful, but keep an eye out for performance metrics and behavior on-site post-click.

    Remember, an audience is simply a list of users who are grouped together by interests or behavior online.

    Therefore, there are unlimited ways to mix and match those audiences and target per the sales funnel.

    Here are a few opportunities to explore and test:

    • LinkedIn user targeting: Besides LinkedIn, this can be found exclusively in Microsoft Ads.
    • Detailed Demographics: Marital status, parental status, home ownership, education, household income.
    • In-market and custom intent: Searches and online behavior signaling buying cues.
    • Remarketing: Advertisers website visitors, interactions with ads, and video/ YouTube.

    Note: This varies per the campaign type and seems to be updated frequently, so make this a regular check-point in your campaign management for all platforms.

    7. Organize Data Sources

    You will likely be running campaigns on different platforms with combinations of search, display, video, etc.

    Looking back at your goals, what is the important data, and which platforms will you use to review and report? Can you get the majority of data in one analytics platform to compare and share?

    Millions of companies use Google Analytics, which is a good option for centralized viewing of advertising performance, website behavior, and conversions.

    8. Reevaluate How You Report

    Have you been using the same performance report for years?

    It’s time to reevaluate your essential PPC key metrics and replace or add that data to your reports.

    There are two great resources to kick off this exercise:

    Your objectives in reevaluating the reporting are:

    • Are we still using this data? Is it still relevant?
    • Is the data we are viewing actionable?
    • What new metrics should we consider adding we haven’t thought about?
    • How often do we need to see this data?
    • Do the stakeholders receiving the report understand what they are looking at (aka data visualization)?

    Adding new data should be purposeful, actionable, and helpful in making decisions for the marketing plan. It’s also helpful to decide what type of data is good to see as “deep dives” as needed.

    9. Consider Using Scripts

    The current ad platforms have plenty of AI recommendations and automated rules, and there is no shortage of third-party tools that can help with optimizations.

    Scripts is another method for advertisers with large accounts or some scripting skills to automate report generation and repetitive tasks in their Google Ads accounts.

    Navigating the world of scripts can seem overwhelming, but a good place to start is a post here on Search Engine Journal that provides use cases and resources to get started with scripts.

    Luckily, you don’t need a Ph.D. in computer science — there are plenty of resources online with free or templated scripts.

    10. Seek Collaboration

    Another effective planning tactic is to seek out friendly resources and second opinions.

    Much of the skill and science of PPC management is unique to the individual or agency, so there is no shortage of ideas to share between you.

    You can visit the Paid Search Association, a resource for paid ad managers worldwide, to make new connections and find industry events.

    Preparing For Paid Media Success

    Strategies should be based on clear and measurable business goals. Then, you can evaluate the current status of your campaigns based on those new targets.

    Your paid media strategy should also be built with an eye for both past performance and future opportunities. Look backward and reevaluate your existing assumptions and systems while investigating new platforms, topics, audiences, and technologies.

    Also, stay current with trends and keep learning. Check out ebooks, social media experts, and industry publications for resources and motivational tips.

    More resources: 


    Featured Image: Vanatchanan/Shutterstock

    Humans Vs. Generative AI: A Head-To-Head Ad Copy Content Test [Data Study]

    Generative AI is already making a significant impact on advertising, creating pressure on advertisers to reassess their strategies and explore alternative ways to reach target audiences.

    One prominent debate within this space centers around the effectiveness of human copywriting versus AI-generated ad copy.

    Both sides claim the crown for crafting compelling messaging that drives clicks and conversions. However, the question remains: What truly resonates with audiences in the digital age?

    The Click-Through Conundrum: A Deeper Dive Into The AI Debate

    Click-through rates (CTR) and cost per click (CPC) are crucial metrics for gauging ad performance.

    They reveal which messages entice users to engage with the advertised product or service and at what cost.

    Our recent study at Hop Skip Media delves deeper into these metrics to shed light on the power of human copywriting in advertising.

    Methodology: Decoding The Data With Carefully Defined Parameters

    For our study, we utilized Copy AI, a popular AI-powered copy-generation platform. We chose Copy AI due to its widespread use and positive user reviews within the advertising industry.

    The ad’s target audience was business owners and marketing managers looking for pay-per-click advertising services. The focus product/service advertised was our services at Hop Skip Media.

    We designed a controlled test with one responsive search ad (RSA) sample size per copywriter (human and AI). This format allowed for a comprehensive content comparison across various headlines and descriptions.

    Each ad contained 15 headlines and four descriptions, following the best practices for the RSA structure recommended by Google Ads. The ads were then placed on Google search via Google Ads for a duration of eight weeks. We allocated a total budget of $500*.

    * We acknowledge that these two factors were limitations in our study and have plans to redo this study in 2024 with a larger budget and longer timeline.

    Results: Human Copywriting Beats AI-Generated Ads – Exploring The Numbers In Detail

    The results clearly show that human-written ads significantly outperformed AI-generated ones. Let’s delve deeper into the key metrics:

    Metric AI-Generated Ads Human-Written Ads
    Clicks 26 65
    Impressions 713 1,306
    CTR 3.65% 4.98%
    Average CPC $6.05 $4.85

    The human-written ads achieved 45.41% more impressions and 60% more clicks, resulting in a significantly higher CTR of 1.33%.

    This suggests that the human-written ad copy resonated more effectively with the target audience, prompting them to engage with the ad at a higher rate.

    Furthermore, the human-written ads boasted a lower average cost per click, indicating potentially greater efficiency in acquiring clicks.

    These findings highlight the human copywriters’ effectiveness in crafting compelling ad copy that drives clicks and potentially leads to conversions.

    Analysis: Why Humans Outperform AI – Unpacking The Reasons Behind The Results

    Several factors likely contribute to the observed differences in performance between human-written and AI-generated copy:

    1. Understanding The Audience Beyond Demographics

    Humans possess innate skills in understanding the target audience’s emotions, needs, and desires.

    They can tap into cultural nuances and tailor messaging to resonate on multiple levels, creating a deeper connection with potential customers.

    While continuously evolving, AI still struggles with this level of nuanced understanding.

    2. The Power Of Creativity And Emotional Appeal

    Humans possess greater creativity and can craft messages that evoke emotional responses, humor, or a sense of urgency – all of which can significantly improve ad effectiveness.

    AI, while adept at generating various text formats, often struggles with the subtle nuances of language and cultural references that resonate with audiences on an emotional level.

    This can lead to generic ad copy lacking the emotional appeal necessary for click-throughs.

    3. Training Data Quality And The Evolving Landscape Of AI

    The effectiveness of AI-generated content hinges largely on the quality of the training data it is fed.

    Limited data or biases within the data can lead to subpar outputs that miss the mark. Additionally, the capabilities of AI tools themselves are still evolving.

    While advancements are promising, there’s room for improvement in their ability to replicate human copywriters’ creativity and emotional intelligence.

    However, it’s important to acknowledge that AI tools can be valuable assets when used strategically.

    By providing them with high-quality training data, in-depth information about the target audience and product/service, and careful human review and editing, they can offer valuable support to human copywriters.

    We should also point out that Google’s Gemini (formerly Bard) and other large language models (LLMs) pointing to Google’s platform data were not available at the time of the study, which could be a limiter to Copy AI’s performance with this experiment.

    4. The Importance Of Context And Adaptability

    Humans excel at adapting their messaging to specific contexts and platforms.

    They can tailor ad copy for different demographics and online behavior patterns, and even adjust based on real-time campaign performance data.

    While AI is improving in its ability to adapt, it still struggles to replicate the level of flexibility and context awareness that human copywriters possess.

    Optimizing The AI Advantage: Tips For Success And Responsible Use

    While our study highlights the limitations of AI in crafting truly impactful ad copy, these tools still offer benefits when used strategically as long as you take the following into account to get the most out of them:

    1. High-Quality Training Data

    Ensure Copy AI or the AI tool of your choice is trained on a comprehensive and diverse dataset of high-quality ad copy relevant to your industry and target audience.

    This will feed the AI with the necessary information to generate more relevant and impactful outputs.

    2. Detailed Audience And Product/Service Information

    Provide the AI tool with as much specific information as possible about your target audience, product/service, and marketing objectives. The more information you provide, the better the AI can tailor its suggestions to your specific needs.

    3. Careful Review And Manual Editing

    Never rely solely on AI-generated copy. Always review the outputs critically, edit for clarity and emotional appeal, and ensure alignment with your brand voice and messaging.

    Additionally, use AI-generated copy as inspiration and a starting point, but don’t hesitate to inject your creativity and expertise to elevate the ad copy truly.

    While Google recently introduced generative AI for Performance Max campaigns in the United States, it’s important to note that the rollout is currently limited and will reach other countries later in 2024.

    Google rolls out features with a phased approach, allowing them to gather data and refine the feature before making it broadly available.

    Also, it’s important to be mindful that Google will likely prioritize and showcase the content it generates through AI during the initial rollout.

    This could potentially impact the initial performance data you see for your campaigns, as Google’s AI-generated content might receive more prominent placement compared to the content you’ve manually created.

    Because of this, monitoring campaign performance over time is crucial, allowing Google’s AI to learn and adapt while observing how your own manually created content performs.

    By keeping these considerations in mind, you can better understand the true potential of generative AI in your Performance Max campaigns.

    Ethical Considerations: A Note of Responsibility In The Age Of AI-Generated Content

    As with any technology, ethical considerations are paramount when utilizing AI-generated ad copy. Using this technology responsibly is crucial to ensure:

    1. Accuracy And Transparency

    Always double-check the accuracy of AI-generated information. AI is capable of creating highly convincing fraudulent articles that resemble genuine scientific studies.

    Additionally, be transparent with consumers about using AI in your ad creation process if applicable.

    2. Avoiding Deception And Manipulation

    AI-generated content should never be used to deceive or manipulate consumers. The MIT Technology Review discovered that users are 3% less likely to spot false information in an AI-generated tweet than humans.

    Although the credibility gap is small, it is concerning as that gap is likely to grow significantly. Ensure the messaging is clear and truthful and avoids any misleading claims.

    3. Respecting User Privacy

    Be mindful of user privacy concerns when utilizing AI for ad creation. Ensure any data used for training the AI is collected and used ethically, and in accordance with all relevant data privacy regulations.

    Conclusion: The Human Touch Endures – A Look Toward The Future Of Advertising

    Though narrow, this study clarifies the broader value of human copywriters in advertising.

    Their ability to understand audiences on a deeper level, craft emotionally engaging narratives, and adapt to specific contexts remain unmatched by AI.

    While AI continues evolving and offers valuable support when used strategically, the human touch will likely remain crucial in crafting ad copy that carries cultural and sensory nuance, leading to better interactions.

    As the field progresses, further research and exploration will be key to understanding how AI can best complement and enhance human creativity in advertising.

    Additionally, responsible and ethical use of AI-generated content should remain a top priority as this technology continues to play a growing role in advertising.

    More resources: 


    Featured Image: Rob Hyrons/Shutterstock

    Choosing Your Keyword Champion: Setting Yourself Up For Success In the Auction via @sejournal, @navahf

    Whether you’re focusing on organic content strategy or deciding which Google or Microsoft keywords to bid on, keywords are a central part of digital marketing.

    Knowing which keywords to go after and which to hold off on can make or break the marketing budget.

    Here are a few considerations when choosing your keyword champion:

    • How competitive is the keyword?
    • Is the keyword focused on high-value prospects or customers?
    • Are there cheaper traffic options?

    While keyword theory has many moving parts, these three represent the biggest impact areas.

    The ideas we’ll discuss apply to both Google and Microsoft, however the examples will be mostly Google-driven.

    How Competitive Is The Keyword

    Both organic and paid search markets need to factor in how competitive a keyword is.

    Whether you’re vying for the top spot in the search engine result page (SERP) or contending with expensive auction prices, a high-competition keyword can break the bank.

    However, if it’s a mission-critical one, you may not have a choice.

    While going niche or longtail can mitigate some of this, only going for low search volume ideas can stunt growth.

    As a general rule, paid keywords should be fairly close to each other in auction price.

    This is because budgets are set at the campaign level, and you want to make sure you can fit enough clicks in your day to generate leads/sales.

    For example, if a lawyer is going after personal injury leads, they might bid on/build content around:

    • “Personal injury lawyers near me.”
    • “Hurt in an injury need a lawyer.”
    • “Car accident lawyer do I have a case?”

    All three are longtail, yet they represent different levels of client “readiness.”

    If one of the variants has a high auction price or has an overly competitive SERP, it could be useful to swap out “attorney” for “lawyer.”

    In The Paid World, There Are A Few Ways To Identify Which Keyword Concepts Might Be High Or Low Competition

    • Dynamic Search Ads (DSA): Allow Google/Microsoft’s crawling of your feed to tell you which ideas are popular and which are low volume. Additionally, you can audit the auction price of ideas before you commit to them.
    • PMax Search Themes: PMax has URL expansion (a form of DSA), but the real exploratory power is in Search Themes. Search Themes can outrank traditional keywords if they’re on broad or phrase match. They will always lose if the keyword is on exact. Seeing the auction prices for PMax and how often it’s winning can help you make the best choice for your keyword champion.
    • Broad match: Broad match has improved quite a bit, and one of its best use cases is to uncover new and profitable ways people search. You just need to make sure no one is

    Is The Keyword Focused On High-Value Customers?

    Return on investment, or ROI, is one of the universal key performance indicators (KPIs) and guiding light metrics.

    Syncing in conversion value can help guide bidding strategies and make meaningful campaign decisions.

    Yet not enough people factor this data in, which means keywords can look like they’re driving big value when they’re actually just creating noise.

    By setting conversion values (which can be placeholder numbers), you can see which keywords are driving higher value.

    Another important step is to use primary and secondary conversions.

    By ensuring lower-value actions don’t count as conversions in reporting and bidding, you’ll ensure big-volume keywords don’t represent false positives.

    When these guardrails are in place, factoring in conversion value against CPA (cost per acquisition) can help save or condemn expensive keywords.

    Cheaper Traffic Options

    Sometimes, a keyword is just too expensive. Forcing a keyword to work with a misaligned budget is asking for a failed campaign.

    The first step should be looking to close variants. Sometimes, a close variant represents the lion-share of how you’re getting the traffic anyway.

    By bidding on it directly (and accounting for it in your ad creative), you can get a better quality score.

    However, if the keyword and all its variants are out of your price range, consider more visual channels to generate traffic. This applies to SEO pros as well.

    A big part of how search is created is through visual inputs.

    By building out video content and engaging with social communities, you can inspire new ways of searching and benefit from less competitive markets.

    Final Takeaways

    Do not set and forget keywords.

    Be sure to challenge your keyword champions to confirm they’re the right ones for you.

    More resources:


    Featured Image: fizkes/Shutterstock

    New Developments In PPC: Experts Weigh In via @sejournal, @BennyJamminS

    This is an excerpt from SEJ’s PPC Trends 2024 ebook, our annual roundup of expert opinions on what you can expect over the course of the next 12 months. 

    With all the potential challenges on the horizon for 2024, diversification – embracing new developments, user behaviors, and channels – is one way you can insulate your businesses from disruption.

    Adding more channels and sources of data requires:

    • Clear cross-platform strategy, messaging, and identity.
    • Willingness to experiment to discover positive and negative outcomes.
    • Buy-in from stakeholders to be flexible about key performance indicators (KPIs) – and be willing to engage in activity that’s more difficult to measure directly.

    So, this is a section about leaning into change, but in service of marketing strategies that have always been effective.

    If I had to summarize the key insights of this article in three sentences, they would be:

    • Meet people where they are isn’t a new concept, but it will require you to learn new platforms and new ways of engagement.
    • Stubborn adherence to one channel or one data source won’t work: You need new channels, new sources of data, and a model to draw insights from various sources.
    • Embrace the new in service of what you’ve always known about marketing.

    Meet Users Where They Are & Engage Them In New Ways

    Alex Macura, Founder/CEO, Your Digital Assembly

    Leveraging User-Generated Content

    Alex Macura

    In the age of personalization, what’s more customized than user-generated content (UGC)? Any time a customer shares their experience and reviews your product or service, that’s authentic feedback that can be leveraged to propel your brand even further.

    It’s this kind of genuine relationship between customer and brand that encourages interaction and can help bring new customers on board. Content creation on social media is an excellent source of engagement and exposure, with the power to make your brand go viral.

    If you’re able to establish that level of connection with your customers and create an organic, loyal community, that’s value you can bank on.

    The Rise Of Online Video Shopping

    Want to increase your engagement while giving customers convenient, real-time access to your products? That’s the power of online video shopping – the influencer marketing strategy that allows your customers to browse, shop, and purchase – all via a dynamic, engaging live stream.

    Live video shopping is primarily done through influencers on social media platforms. This makes it a powerful opportunity to build your brand presence on social media. Influencers bring an audience, but instead of simply providing a link with a code, users can buy directly through the platform right there and then.

    Given its relative newness, taking your shopping experience to influencer livestreams can help you stand out from competitors and give you the edge you’re looking for. But you will need to prepare carefully to make online video shopping a success.

    The Future Of Marketing

    What does 2024 hold for marketing trends? We’ll find out in a few short months. Which trends will work for your brand?

    You’ll have to discover that for yourself. But don’t waste any time – you don’t want to be left behind.


    Create Holistic Strategies & Cohesive Messaging To Win In The Attention Economy

    Amalia Fowler, Principal Strategist, Good AF Consulting

    Amalia Fowler

    For 2024, the focus needs to be both on the overall media mix and accurate measurement. We should see a trend towards more holistic planning, looking at the integration between platforms and optimizing for an overall marketing goal, instead of laser focus on individual platform key performance indicators (KPIs).

    For example, if you are using search ads only but not running social or video, you’re missing opportunities at the beginning of the user journey. Consider owned properties, too. If marketers are siloing their thinking and efforts by only looking on-platform, they’re missing out on optimization opportunities elsewhere.

    To cut through the noise and stand out in the attention economy, marketers need a cohesive media mix with messaging that meets users’ needs at each stage of their journey – across paid, owned, and earned marketing efforts.

    It is not simply about platform choice, but also ad messaging, specific calls-to-action, and ensuring message match from channel to channel, and ad to landing page.

    Finally, if you aren’t accurately measuring any of the above, you will run into considerable issues.

    The forced adoption of GA4 and continued discussions around tracking mean importing offline conversions, and the use of tools like UTM tags are more important than ever.


    Lean Into Privacy-First Advertising & Measurement

    Ben Wood, Director of Growth & Innovation, Hallam

    Ben Wood

    A key trend that will continue into 2024 and beyond is privacy-first measurement and advertising: serving targeted ads without disclosing users’ information. With Google finally set to phase out third-party cookies in 2024, we’ll see more advertisers trialing contextual advertising to get ahead.

    We’ve already seen major brands such as the Guardian, Bauer, and Haymarket teaming up to run a large-scale test of a privacy-enhancing technology for ‘post cookie’ advertising, and this will ripple down to smaller advertisers in the year ahead as the effectiveness of third-party targeting options starts to fizzle out. This is also the focus of the Privacy Sandbox project.

    We’ll continue to see challenges around measurement.

    Multi-touch attribution often attributes too much weight to lower-funnel advertising tactics and fails to recognize the value of brand and upper-funnel advertising investments.

    I expect to see more advertisers trial alternative tactics such as media mix modeling (econometrics) and incrementality experiments to triangulate return on investment (ROI).


    Embrace New Models Of Audience Targeting & New Channels

    Ginny Marvin, Ads Product Liaison, Google

    Privacy, Audiences And Consented, First-Party Data

    New Developments In PPC: Experts Weigh In

    With the coming deprecation of third-party cookies and greater privacy regulations and expectations, having a first-party data strategy is even more valuable and important now, and going into 2024.

    These shifts are already changing how we think about audience targeting, for example. Similar audiences sunset in August 2023. First-party audience segments can be used instead as a signal in optimized targeting, audience expansion, and Smart Bidding to reach relevant audiences and measure in privacy-centric ways.

    Using your first-party data also needs to be easier. New tools will help businesses more easily use their consented first-party data – regardless of where it is stored.

    Speaking of analytics, Google Analytics 4 was built with privacy at its core. That makes it more resilient to privacy changes that cause less user data to be observable via cookies, and more data being aggregated to protect user anonymity. When accounts have sufficient data, GA4 uses AI to build predictive audiences that can be used in Ads campaigns.

    Video, Video, Video

    Whether it’s in short form on mobile or long form on TV, video keeps growing. Video has traditionally been used by brand marketers to drive awareness, but some incredibly talented marketers have been successfully using video to drive performance.

    Expect to see brand marketers move down the funnel and use video to drive performance, and to see performance advertisers continue using video to drive performance, and also move up the funnel to drive more awareness goals.

    And, of course, AI will also help with video creation – it can already automatically reformat horizontal video ads to vertical or square videos, for example!


    Mind Meld With GA4 & Embrace New Data Models

    Lisa Raehsler, Founder and SEM Strategy Consultant, Big Click Co.

    New Developments In PPC: Experts Weigh In

    The migration to GA4 has been chaotic for some advertisers but should level out and become more useful in 2024.

    Even though most advertisers have migrated to the new version of GA4, many still need to customize it to use its full power to extract the most actionable data. This is invaluable for paid search efforts and optimizing strategies, budgets, and creatives across all digital platforms such as display, video, shopping, social media, and retargeting.

    The events-based model gives more in-depth, full insights into traffic acquisition, audiences, and engagement from PPC and other channels.

    Advertisers who mind-meld, embrace, and excel at this new model will have a competitive advantage and improve performance across digital channels.

    More resources:


    Featured Image: Paulo Bobita/Search Engine Journal

    Google Ads Checklist: 5 Ways To Audit & Optimize Your Campaigns To Boost Results

    This post was sponsored by That PPC Guy. The opinions expressed in this article are the sponsor’s own.

    Google Ads campaigns not yielding the desired results?

    Want to turn things around, but don’t quite know where to start?

    Unsure of where your PPC campaign may have gone wrong?

    Google Ads can be a powerful tool to drive traffic, generate leads, and increase sales.

    However, managing your campaigns successfully can be a complicated task – especially as a small business owner competing for search visibility against the big spenders.

    Between proper audience targeting, conversion tracking, and keyword optimization, there’s a lot that goes into making a Google Ads campaign effective.

    So, if you’re going to invest your precious time and money, you might as well get the results you deserve.

    With that said, let’s explore how you can: 

    First, what should you avoid when creating Google Ads?

    5 Common Causes For Underperforming Google Ads

    Some of the most common issues encountered by small businesses using Google Ads are:

    1. Missing or incorrect audience targeting.
    2. Lack of proper conversion tracking setup.
    3. Irrelevant or poorly targeted search terms/keywords.
    4. Failure to establish negative keywords.
    5. No connection to Google Business pages.

    So, let’s dive into how you can fix each of these issues to improve your Google Ads campaigns.

    1. How To Improve Google Ads Audience Targeting

    One of the most common pitfalls in Google Ads campaigns is improper audience targeting, as many tend to ignore or neglect to select the bulk of their audience.

    It’s estimated that $37 Billion in marketing spend is wasted every year due to poor targeting and a lack of relevancy.

    This is why it’s important to optimize your audience targeting effectively by refining your settings to ensure they align with your campaign objectives and audience demographics.

    You can select and segment your audience based on:

    • Who they are.
    • Their interests and habits.
    • What they’re actively researching.
    • People who’ve already interacted with your ads or website, and may return.

    Google offers many in-market and affinity audiences to select from, and you can also add bid adjustments to emphasize the most relevant audiences.

    Another option is to build custom audience segments using URLs, customer lists, and keywords.

    The Easy Way: 

    While you focus on your favorite tasks that grow your business, That PPC Guy can build your custom audiences, using your customer data to get you in front of your ideal audience.

    2. How To Improve Future Conversions With Conversion Tracking

    Accurate conversion tracking is essential for determining your ROI and measuring the effectiveness of your Google Ads campaigns.

    If you don’t take the time to set up conversion tracking properly, you’ll miss out on valuable information about what makes your customers decide to convert.

    With Google Ads, you can track conversion actions such as web purchases and sign-ups, phone calls, app installs and in-app actions, local actions, and more.

    How To Import GA4 Conversions Into Google Ads

    Once you’ve set up conversions in Google Analytics 4, you can import them into Google Ads for reporting and bidding, using the following steps:

    1. Sign in to your Google Ads account.
    2. In the top right, click Tools and Settings Google Ads | tools [Icon].
    3. Go to Measurement > Conversions.
    4. In the top left, click + New conversion action.
    5. Click Import, select Google Analytics 4 properties, then click Continue.
    6. Select each conversion event you want to import, then click Import and continue.
    7. Click Done.

    The Easy Way:

    That PPC Guy can audit your attribution and conversion tracking and give you a personalized strategy to increase your paid ad ROI.

    3. How To Focus On Keyword Relevance & Targeting

    The success of your Google Ads campaigns ultimately hinges on the relevance of your keywords.

    Irrelevant or poorly targeted search terms can lead to wasted ad spend and low-quality traffic.

    Which Keywords Are Irrelevant?

    If you’re choosing the “wrong” keywords to target in your campaigns, it usually means that the search terms or phrases you’re using don’t align with the products, services, or content offered on your website.

    For example, if you own a clothing store specializing in formal wear, targeting keywords related to casual or athletic wear would be irrelevant.

    And ultimately, these keywords won’t accurately reflect the intent of users or attract your desired audience.

    Making sure you target the right keywords helps ensure your ads are being shown to users who are interested in or actively searching for what you have to offer. 

    How To Find Relevant Keywords That Will Attract The Right Visitors

    First, you’ll want to conduct thorough keyword research to identify relevant keywords that align with your campaign goals and audience intent.

    Then, you’ll want to make sure you’re refining your keyword lists regularly so they remain targeted and effective.

    Whether you use an exact keyword match or a broad match type, you should continually review to ensure you’re reaching the right audience.

    Or, you could try the easy way and let That PPC Guy do the keyword research for you, and then build out a campaign around your objectives and budget. Get started by outsourcing your Google Ads Management now.

    4. How To Manage Your Negative Keyword Lists

    Neglecting to establish negative keyword lists can result in your ads being displayed for irrelevant search queries, leading to wasted clicks and low conversion rates.

    As you set up your campaigns, you want to create these lists in order to prevent your ads from being triggered by certain search terms that are not relevant to your business or likely to attract clicks from your targeted users.

    A negative keyword list is an effective way to exclude specific categories of keywords across multiple campaigns or the entire account.

    However, sifting through individual negative keywords within a campaign or ad group can be quite time-consuming, much like identifying duplicate keywords.

    With negative keyword lists, you can organize certain keywords into groups and apply them to different campaigns with ease.

    To access this feature in Google Ads, navigate to Tools and Settings>> Shared Library >> Negative keyword lists.

    Creating and regularly updating a negative keyword list is an essential part of optimizing your campaigns and ensuring that your ads are reaching the right audience.

    The Easy Way: 

    That PPC Guy will take the time to identify and implement negative keywords to filter out irrelevant traffic and improve the overall performance of your campaigns.

    Learn more about how PPC management services can help your business.

    5. How To Integrate Your Google Business Profile

    Integrating your Google Business Profile with your Google Ads campaigns can not only enhance your local visibility but also improve the overall performance of your ads. 

    A Google Business Profile is a free tool that allows businesses to create and manage their online presence, providing essential information such as location, contact details, hours of operation, and customer reviews to help users find and connect with them on Google Search and Maps.

    You’ll want to make sure that your Google Business Profiles are properly connected to your ads and optimize them for local SEO in order to maximize your reach within your target market.

    With location assets from Google Business pages, your ads can display information such as your address, a map to your location, or the distance to your business to help people find your stores.

    People can then click or tap your location when shown with your final ad to get further details about your location on your location page, which includes the most relevant business information all in one place.

    For seamless integration with Google Business pages, try Google Ads management with That PPC Guy.

    Start Auditing & Optimizing Your Campaigns With That PPC Guy

    Optimizing your Google Ads campaigns requires proactive effort and attention to detail – not to mention a deep understanding of the platform and its nuances, which can be overwhelming for those without extensive experience.

    That’s where active campaign management resources like That PPC Guy come in, with expert advice and solutions to help you master Google Ads and grow your brand.

    By addressing common challenges such as audience targeting, conversion tracking, keyword relevance, negative keyword management, and Google Business page integration, you can optimize your campaigns for success.

    Schedule a discovery call with That PPC Guy and learn more about how to achieve your business goals through Google Ad management.


    Image Credits

    Featured Image: Image by That PPC Guy. Used with permission.

    PPC Experts On AI In PPC: Potential & Limitations via @sejournal, @BennyJamminS

    This is an excerpt from SEJ’s PPC Trends 2024 ebook, our annual roundup of expert opinions on what you can expect over the course of the next 12 months. 

    This year, new AI features rolled out on PPC platforms, and marketers began adopting generative AI in earnest.

    The dust is settling after the initial exuberance about AI, and we’re starting to see more nuanced and cautionary opinions develop.

    In this section, you’ll see contributors highlighting the benefits of both AI-powered automated ad campaigns and adopting generative AI in your workflow.

    You’ll also see cautionary words, reminding you that human thinking and creativity still drive online interactions.

    If I had to summarize these insights in three sentences, they would be;

    • AI is very good at the things it’s good at, and very bad at the things it’s bad at.
    • AI is a square peg, so beware of round holes; AI is not a panacea.
    • AI can be a multiplier of productivity and results, but some processes are worth the difficulty.

    How AI Can Improve Social Media Advertising Performance

    Akvile DeFazio, Founder, AKvertise

    Akvile DeFazio

    Artificial Intelligence (AI) is quickly becoming an integral part of the advertising industry, transforming how companies reach their target audience and how advertisers increase effectiveness and efficiency in managing ad accounts.

    Here are some ways AI can help drive more results in 2024:

    Targeting Improvements

    Just a few short years ago, campaigns and ad sets were set up more granularly, but after iOS updates, Meta launched several new machine learning options that advertisers can leverage for better results and find their customers.

    Now, in Meta Ads Manager, there are Advantage+ Audiences that leverage machine learning to help advertisers reach the most valuable audiences much faster.

    By enabling this, you can also share an audience suggestion, such as recent purchasers, so then the system can prioritize people matching using this high-value audience profile before expanding the targeting net wider.

    If you work in ecommerce, Meta’s Advantage+ shopping campaigns can help find new customers using its automatic placements, lowest-cost bid strategies, and more by serving the best ads to the people most likely to convert using its AI.

    Creative Optimization

    When it comes to creative optimization, particularly on platforms like Meta Ads, running dynamic ads with various creatives can be highly effective.

    Platforms like Meta leverage AI to serve your target audience with the most relevant creative content, increasing the likelihood of achieving your campaign optimization goals.

    By trusting the system to determine the best approach, you can expect improved and faster results compared to manual testing by humans.

    In this past year, its performance has improved significantly, and I believe it will continue to do so.

    Measuring Results

    AI also offers extensive analytics and reporting capabilities, enabling advertisers to measure the success of their campaigns accurately.

    With data-driven insights, advertisers can identify the most effective ads and targeting strategies, enabling them to make informed decisions for optimizing campaigns.

    We use tools that allow us to import data, conduct trend analysis, create graphs, and obtain valuable insights.

    By streamlining reporting and analysis, the right AI-powered tool serves as a time-saving asset that can guide optimization efforts and drive favorable outcomes.

    This is only the start of the AI revolution transforming the social media advertising landscape. Brands can now connect and interact with their target audience in a more impactful manner and achieve their various goals.

    Embracing AI experimentation can be worthwhile, as it elevates our human capabilities, increasing our efficiency, productivity, and effectiveness in our work.

    If you haven’t already, add AI to your advertising stack to elevate your growth goals for 2024.


    AI & Personalization In Marketing

    Alex Macura, Founder/CEO, Your Digital Assembly

    Alex Macura

    The world is a fast-paced place, and the marketing industry is even more so. It has to be, just to keep up.

    Over the past 50 years, we’ve seen growth in digital marketing, social media and mobile marketing, television, and database marketing.

    But what does the future and, more specifically, 2024 hold for the industry as a whole? Let’s take a look.

    A Surge In AI Marketing

    AI gives marketers the ability to analyze huge amounts of data in seconds, boosting efficiency and productivity.

    Predictive analytics can help to predict consumer and purchase behavior, allowing for more tailored, targeted ad campaigns.

    And it can learn over time, too, constantly evolving into a more competent version of itself. So, if you’ve resisted getting on board the AI train, it’s time to step up to the platform.

    More Personalized Content

    Another area AI excels in? Personalization – which is why, in 2024, hyper-personalization is set to become our new reality.

    Customers want to feel seen, so any brand that takes the time to curate a buying experience specifically for them will gain traction.

    Thanks to AI and advanced analytics, content can become more tailored than ever, strengthening brand relationships and boosting return on investment (ROI).


    Finding The Balance Of Generative AI In Ads

    Amy Hebdon, Founder + Managing Director, Paid Search Magic

    Amy Hebdon

    There are many ways to use generative AI to enhance your campaigns – and only two ways to get it wrong:

    • Blindly rely on it for everything.
    • Refuse to use it for anything.

    Generative AI is in its infancy and capable of making mistakes, so fully relying on it for 100% accuracy is a bad idea.

    At the same time, avoiding it because it can’t completely replace you needlessly limits your ability to be more creative and productive.

    Between those extremes are countless opportunities to improve and streamline your work. Use generative AI for discovery, challenging assumptions, brainstorming, iterating and refining ideas, editing, and strategy.

    You don’t need costly subscriptions to get started, either. The free version of ChatGPT is a great entry point to meaningfully improve your work and workflow.


    Standing Out In A Playing Field Leveled By AI

    Andrea Atzori, Director, Ambire

    Andrea Atzori

    Automation serves as a formidable ally in streamlining the mundane aspects of our operations, such as campaign build and reporting.

    By harnessing automation, we not only expedite these processes significantly but also diminish the likelihood of human errors creeping in.

    Nevertheless, it remains undeniable that the very innovations ushered in by AI and machine learning (ML), if not managed, also bear the capacity to homogenize content, often yielding results that hover around the realm of mediocrity or average at best.

    Consequently, if we do not settle for average but instead strive for marketing excellence, this pursuit involves leveraging the full spectrum of available data and tools to our advantage.

    Only by adopting this approach can we mitigate rising costs and consistently deliver outstanding outcomes.


    Scale Isn’t Everything, Don’t Forget The Power Of Humans & Creativity

    Ben Wood, Director of Growth & Innovation, Hallam

    Ben Wood

    One trend we’ve been referencing for years is the growing impact of machine learning and automation on advertisers.

    In 2023, we’ve seen a huge acceleration in technological innovation.

    We’ve experienced the democratization of creative production via generative AI tools built into Google Ads and other networks, reducing cost and increasing the speed of production.

    This has lowered the barrier to entry to platforms such as YouTube, and display formats for smaller advertisers with less budget to spend on assets.

    We’ve also seen much-publicized advances in large language models (LLMs), enabling the development of scripts with limited programming capabilities, and offering huge economies of scale for campaign creation and PPC account expansion.

    What we’ll start to see in 2024 are the second-order effects of generative AI. These are the less obvious ripple effects caused by AI over the longer term.

    Despite the increase in our capabilities to create ads at scale using generative AI, this might not enhance performance but could hamper it:

    • AI is already adept at creating ads at scale, such as automatically created ads and demand generation features in Performance Max.
    • It’s easier than ever for advertisers to get started and enable more features due to automated creative capabilities. The lower barrier to entry could mean users see even more ads than they’re used to.
    • Relying on automated creative may result in generic, feature-based ads.
    • Buyers will learn to tune out these ads.

    Increased Value On Human Perspectives And Creators

    As consumers learn to tune out to the homogenous advertising enabled by generative AI, we’ll see an increased desire for human perspectives and creativity.

    We’ve already seen Google start to surface creators and influencers via their “perspectives” feature with the introduction of Search Generative Experience, and I expect this to bleed through into the advertising landscape.

    Partnering with consumer-facing creators and influencers as part of your paid media strategy will increase in importance in the year ahead to maximize your reach across Google’s evolving search landscape and beyond.

    Back To Basics: Creative-First Advertising

    Today, we have so many channels to manage that it’s easy for things to become disconnected. What holds it together? A creative idea.

    If your campaigns lack a coherent, consistent creative concept, your campaigns will not perform.

    Sometimes, we get so caught up in the platform choices we forget about the message we’re trying to get out through them.

    With the advent of generative AI, I think creativity will be a key differentiating factor for successful campaigns. Starting with a strategy, then a creative concept should always come before media planning.

    This serves as a golden thread – a compelling creative idea that ties all your marketing and advertising activities together and helps you stand out from the crowd.


    AI-Powered Campaigns Deliver A Future Where Marketers Can Spend Less Time On Optimization

    Corey Morris, President/CEO, Voltage

    Corey Morris

    AI-generated content is not going away anytime soon and is inevitably making its way into AI-powered ad campaigns in 2024.

    AI can craft descriptions, headlines, and ad copy tailored to your client’s campaign objectives, resulting in effective, personalized content.

    This personalization is possible because AI can understand user behavior patterns and apply experimentation and winning results to campaigns in real time.

    You can monitor and manage your client’s campaign performance in real-time, ensuring that your campaigns perform relative to your goals.

    Performance Max Campaigns

    Performance Max campaigns will now utilize machine learning and artificial intelligence technology more thoroughly in 2024.

    Performance Max campaigns, following search campaigns, are subjectively one of the most effective ways to reach a broader audience and achieve a higher return on investment.

    Google now offers the option to upgrade various campaigns, including dynamic search ads and display campaigns to Performance Max campaigns.

    Some current benefits of transitioning to Performance Max campaigns include:

    1. Increasing creative assets.

    The benefit of Performance Max campaigns utilizing your creative assets allows search engines to properly convert your search ad to best fit the intended user base on their search queries.

    Creative assets will now have more flexibility when changing any text in your ad copy.

    2. Implementing inventory-based ads.

    When your product data feed is connected to a Performance Max campaign, your ads will now function based on the inventory you have left in stock.

    This can be a huge time-saving benefit because you won’t have to manually examine your product inventory amount.

    The upgrades to Performance Max campaigns will ultimately lead to a higher usage rate with advertisers.


    Automate Campaigns, Not Strategies: What Are You Doing & Why?

    Tim Jensen, Sr. Search Marketing Specialist, M&T Bank

    Tim Jensen

    As PPC managers move forward in a world of increasingly automated, “done for you” campaigns, fully understanding the concerns and goals of your client/boss will help set you ahead.

    This is not an excuse for not staying up-to-date with current ad platform functionality, but it’s too easy to drift into a “plug-and-play” mentality with the direction in which the PPC world is headed.

    Setting up a conversion pixel is relatively easy these days (in many cases), but ask yourself why you are tracking that conversion, and how it ties into the business goals the company ultimately cares about.

    Churning out 15 responsive search ad headlines is easier with AI, but will those stand out in the search engine results page (SERP) against creatively brainstormed headlines that speak to the heart of the customer’s needs?

    Generating a list of keywords can be as simple as plugging a URL or a couple of seed phrases into Keyword Planner, but are those the most relevant terms that ideal customers are searching for?

    On the positive side, increased automation in platforms has reduced the need for constant hands-on tweaking, such as in bid management. This frees up more time you can spend keeping the lines of communication open with the stakeholders you answer to.

    Take some time in 2024 to think through how you can better understand stakeholder goals, and how to tie in your targeting, creative, and bidding approach to best meet those objectives.


    Expect Less Campaign Control – Find Exciting New Ways To Spend Your Time

    Lauren Weisel, Director of SEM, Media.Monks

    PPC Experts On AI In PPC: Potential & Limitations

    One major theme of 2023 has been automation, and I expect this to continue well into 2024.

    Google continues to roll out campaign types that are heavily automated and give less control to marketers, starting with Performance Max and, most recently, with the launch of Demand Gen.

    As Performance Max has evolved over the years, we see many cases where this automated campaign type works incredibly well.

    With the recent rollout of Demand Gen campaigns, I suspect Google will continue to move toward either expanding these campaigns’ coverage, or rolling out more automated campaign types.

    As Google continues to emphasize these automated campaign types, I expect the percentage of account spends on these campaign types to increase, as well. And beyond this, who knows!

    There could be a world where traditional search campaigns as we know them sunset completely, but that’s merely a hypothesis.

    Speaking of traditional search campaigns, I’m also seeing a reduction in control with the emphasis on broad match with auto-bidding this year.

    While many clients were skeptical of this new match type, it’s working quite well for many advertisers.

    While still available, I’m also seeing less account spend go towards phrase match keywords, and many times without any performance losses for client accounts.

    From an account structure standpoint, this rollout has, in a way, been a catalyst for campaign consolidation – a far cry from the SKAG structure I was taught early on in my career.

    This reduction in control that advertisers are experiencing within Google will shift how search marketers work.

    However, as I reflect on my career as a search marketer, I can point to other industry shifts that seemed huge at the time, but truly freed up time to expand my skillsets.

    I remember when auto-bidding strategies first came on the scene. What would I do with all my time freed up from daily bid adjustments? As automation evolved, marketers shifted how we spent our days (and thankfully, there was plenty of other work to be done).

    As control becomes limited in the evolution of Google Ads, search marketers will need to become more creative with strategies to ensure that we continue to move search programs forward with the levers we can pull.

    While automated, these campaigns shouldn’t be approached with a “set it and forget it” mindset.

    It is a privilege to be able to educate clients and guide them in this ever-changing search landscape. There are so many testing and learning opportunities on the near horizon.

    The search landscape has certainly changed a lot, especially over the past year.

    While all this automation may seem scary, we must embrace automation to stay ahead of the curve. I suspect we’ll see the trajectory of automation continue to accelerate during the next year.

    Not only is this a hot topic in the search space, but in our culture as a whole. I look forward to all of the automation developments 2024 has in store for search marketers.


    Searcher Intent & Audiences Are A Complex Human Formula

    Lisa Raehsler, Founder And SEM Strategy Consultant, Big Click Co.

    Lisa Raehsler

    While AI and automation are always hot topics – and the technology advancements amazingly helpful – in 2024, connecting with the customer will be key.

    Many advertisers will get away from this by buying into the fast and easy option: Allowing machines to do the work for their digital advertising.

    That’s great for tedious task-oriented optimizations – but human strategy, experience, and even intuition will be critical for success in reaching and converting the right customer.

    The pros are already in the know. Searcher intent and audiences are a complex human formula advertisers should focus on.

    Societal culture, economic conditions, and political concerns change rapidly. Messaging targeting people who experience evolving needs and pain points should take center focus.

    More resources: 


    Featured Image: Paulo Bobita/Search Engine Journal

    PPC Experts Weigh In On CPC Inflation via @sejournal, @BennyJamminS

    This is an excerpt from SEJ’s PPC Trends 2024 ebook, our annual roundup of expert opinions on what you can expect over the course of the next 12 months. 

    Inflation is hitting everywhere, even your ad auctions.

    This year, the contributors offer guidance on navigating these increasing costs. Some note that directly seeking lower cost-per-click (CPC) prices may not be the answer.

    The advice includes:

    • Validate and own your campaign performance data to ensure that you have an accurate picture of expense and revenue.
    • Focus on business outcomes instead of individual key performance indicators (KPIs) like CPC.
    • Improve the quality of the campaigns and the value of conversions.
    • Diversify your campaigns to target different intents, buyer stages, and platforms.

    The common thread that runs through the quotes is that you will be more successful extracting as much value as you can out of CPCs as they are, than you will be chasing cheaper options. A cost doesn’t mean much until weighed against its benefit.

    In the coming year, you’ll likely need to be very good at cost and benefit analysis.

    If I had to summarize this article’s insights in three sentences, they would be:

    • Cost-cutting, for its own sake, isn’t always the way.
    • Don’t obsess over what you can’t control; make the higher cost worth it.
    • Don’t mindlessly follow the metrics fed to you. Validate your data.

    Improve The Value Of A Click Instead Of Trying To Reduce The Cost

    Amy Hebdon, Founder + Managing Director, Paid Search Magic

    PPC Experts Weigh In On CPC Inflation

    First, understand that cost per click (CPC) is not a strong key performance indicator (KPI).

    The worst response to rising click costs is to attempt to lower average CPCs by adding lower-cost (and lower-quality) clicks.

    Instead, work to get even more value from premium clicks by increasing the likelihood of conversion. Focus on landing page user experience (UX), clarify your offer to make it more desirable, and qualify your audience so that each click will likely result in a new customer.

    By measuring and increasing profit per click, the impact of rising click costs diminishes.


    You Can’t Control CPC, So Focus On What You Can

    Andrea Atzori, Director, Ambire

    PPC Experts Weigh In On CPC Inflation

    Given the increasing concerns about what seem to be well-established trends of rising cost per clicks (CPCs) – along with recent disclosures of orchestrated auctions and CPC hikes within certain advertising platforms – it comes as no surprise that the issue of CPC inflation has emerged as a matter of paramount concern for the vast majority of marketers and businesses.

    Many who rely on paid media campaigns as a cornerstone of their strategies – whether aiming to draw traffic, facilitate customer acquisition, or both – have seen the impact of CPC inflation firsthand.

    There is no doubt that, especially for small and medium enterprises, these are tough times. We have all heard stories of business owners concerned about how difficult it is just to make do.

    So, should those entering the market now or not having the means to challenge bigger budgets just give up altogether and look for other options?

    In my opinion, absolutely not. Although difficult, things can still be done to alleviate high advertising costs and direct campaigns toward higher profitability.

    To start, we can focus on improving the overall campaign’s and ad’s quality; this is a given – a fundamental aspect that cannot be overlooked.

    But we can also look at improving other metrics for which we have more direct control, like conversion rates and average transaction values.

    Basic things and common sense will go a long way here.

    Furthermore, we must shift our attention from marketing indicators to actual business objectives and measurements.

    This means moving away from outdated attribution models like last click, and focusing more on business-focused outcomes like customer lifetime value (CLV) and profit margin.

    In our endeavors to efficiently handle the challenge of increasing CPC across well-known advertising platforms like Google Ads and Facebook, it is vital to investigate alternative and less competitive avenues.

    Platforms focused on more niche topics and phrases, such as Quora and Reddit, can offer opportunities to alleviate the financial burden linked to costly CPCs and highly competitive search terms.

    Consequently, as we plan for 2024, we must emphasize experimentation and testing on less saturated platforms.

    By diversifying our advertising channels and contemplating these alternatives, we can optimize our advertising budget, extend our reach to a wider audience, and reduce the impact of escalating CPCs.

    Ultimately, CPCs are just a number – a number that is relative to its context and that, as such, can only be measured within that context.

    So, while our ability to control inflating CPCs might be generally low, focusing on what we can do to influence the context might help us to strive for and deliver above-average results and, as such, worry less about CPCs.


    Make Your Marketing Cost-Effective By Targeting Different Funnel Stages & Platforms

    Corey Morris, President/CEO, Voltage

    Handling CPC Inflation

    PPC Experts Weigh In On CPC Inflation

    As historical data suggests – and trends continue to rise – the cost per click (CPC) for Google Ads is expected to increase across various industries in 2024. This comes in a year when the economy has already faced its share of challenges.

    Between 2022 and 2023, the average CPC increased by approximately 5% and cost per lead (CPL) by about 20%, signifying a significant jump from previously documented years. Reflecting on past CPC inflation rates, the projected CPC for 2024 is expected to continue upward.

    One major cause of rising CPC rates is competition. An increasing number of businesses are establishing their online presence. Securing that top spot in search results becomes increasingly challenging, unfortunately driving up the CPC.

    To combat the rising costs, the most important thing to do is to be aware. Acknowledge the rising costs and formulate a strategy that benefits your clients without straining their finances or reducing ad spend.

    How do you address the rising costs for yourself or your clients?

    Consider diversifying your approach by launching ad campaigns targeting different stages of the funnel. Applying this strategy helps optimize your marketing cost, which allows for implementing other cost-effective marketing tactics like email marketing, social media, and SEO, which complement your paid search campaigns.


    Own Your Sources Of Truth & Understand The Value Of A Lead

    Navah Hopkins, Evangelist, Optmyzr

    PPC Experts Weigh In On CPC Inflation

    The big theme of 2024 is owning your sources of truth and acknowledging that you will need to test many “proven” strategies and mechanics. While every year can lay claim to “getting comfortable with not being comfortable,” I expect 2024 to be particularly full of tests and questions.

    A few contributing factors to this are:

    1. Due to the recent evidence of inflating cost per click (CPC) and influencing the order of ad auction winners, there is some hesitancy around (Google) ad platform tech and its reporting. While there are valid reasons why auction winners or ad prices have been adjusted, the larger issue with many advertisers lies within a need for more transparency, coupled with depreciated features (like feed-only PMax and limited data in search term reports).

    This may lead to mounting skepticism among PPC practitioners if that transparency isn’t communicated. I’m hopeful Google will be able to regain its well-established trust with advertisers, but it’s important to acknowledge the impact on 2024 PPC trends.

    2. 2024 will be the first full year with no more Universal Analytics, and I expect some brands will still be sorting their data going into 2024. Combined with the increasing tracking restrictions from iOS updates and regulatory pressure, I’m expecting many brands to have to invest in new benchmarks.

    3. Ad types have shifted, so you may need to reevaluate budgets assigned to different types. For example, Demand Gen ads replaced Discovery and truly do appear to be an improvement, while Performance Max lost its “feed-only” campaign type. While some of these changes are benign, others will require testing. Existing budgets may not account for that.

    My strongest advice for 2024 is to make sure you understand the value of your leads so you can opt into value-based bidding and conversions. While many things are changing, that appears to be the one constant: The more accurate conversion data you can feed into the system, the easier time the algorithm will have making your budget work.

    If you’re unsure what your conversion values should be, start by looking closely at your conversion rate by channel, and multiplying that by the average value of your customers.

    If you truly can’t commit to an average, go with the lowest customer value, and then you can always correct with enhanced conversions.

    As you’re testing, be sure you’re making notes and excluding data as needed. And don’t be afraid of the wild and crazy tests.

    More resources: 


    Featured Image: Paulo Bobita/Search Engine Journal

    PPC Made Easy: 4 Strategies To Save Time With No-Cost Tools

    This post was sponsored by Redesign.co. The opinions expressed in this article are the sponsor’s own.

    Tired of overspending on PPC tools that provide more than you need? It’s time to get back to the basics.

    Whether you’re an established PPC manager or a small business owner handling your company’s Google Ads campaign, advertising tasks can quickly become overwhelming.

    While it’s tempting to turn to pre-packaged software for help, there may be a more efficient way.

    Learn to do more with less by following a few PPC management tips for maximum efficiency and performance.

    1. Become Proficient In Google Ads Offline Editor: Your Secret Weapon For Quick Edits

    Time Savings: 1 hour/week

    It’s surprising how many Google Ads users neglect this powerful tool.

    With the Google Ads Offline Editor, you can quickly download, edit, copy, paste, move, review, and upload changes.

    The real magic is that you can make dozens of changes in seconds without waiting for the browser to reload every time you go to another screen. If you’ve spent any time in the Online Editor, you know how annoying this can be.

    How Google Ads Offline Editor Speeds Up Your PPC Workflow

    Here’s a quick example of how efficient the Offline Editor can be.

    Imagine you’re running a PPC ads campaign called “Plumbing.”

    You’ve got various services under this umbrella, but you’ve noticed that water heaters are particularly in demand.

    So, you decide it’s time to break out the “Water Heaters” ad group from your Plumbing campaign into its own campaign.

    In 15 seconds, working offline in Google Ads Editor, you can:

    1. Duplicate the “Plumbing” campaign.
    2. Rename it “Water Heaters”.
    3. Delete the non-relevant ad groups in the new campaign.
    4. Pause the old Water Heater ad group in the old campaign.

    If you do this online, each action – pausing or deleting – requires navigating through and waiting for multiple web pages to load.

    Offline, making changes like pausing multiple ad groups or deleting irrelevant keywords can be done in bulk with a few clicks, without any loading delays.

    While seemingly insignificant, small delays add up to significant amounts of wasted time and decreased productivity throughout a campaign’s lifespan.

    This streamlined approach not only saves time but also eliminates the clutter of “paused” or “removed” assets in your campaign, keeping your workspace organized and focused.

    In the Offline Editor, you can make edits before posting online. When you delete items from the new campaign, there’s no history of the old keywords, ads, or ad groups existing. Once they’re gone, they’re gone – no residual clutter.

    But this just scratches the surface regarding the Offline Editor’s functionality. Here are a few other things you can do with this no-cost tool:

    • Upload/edit campaigns in bulk from a CSV.
    • Import from Google Drive.
    • Quickly apply Negative Mobile App lists (among many other options).
    • Copy and paste location targeting in seconds.
    • Compare account structures side-by-side.
    • Edit PMAX campaigns.
    • Upload photos.
    • Edit extensions in bulk.
    • Catch errors before pushing live.

    2. Master DIY Tools: Easily Build Quick Solutions In Your PPC Workflow

    Time Savings: 20 min/week

    Need Custom, No-Cost PPC Tools? Build Yours With Our Help.

    Are you considering using high-end budget pacing tools? You may be surprised to find that creating your own versions in spreadsheets can be more effective.

    Despite popular opinion, automated PPC management software does not guarantee a life free of issues. In fact, it gives some people a false sense of security.

    Does this mean that you should completely shy away from automation? Absolutely not!

    While automation is useful, it shouldn’t entirely replace vigilant, hands-on management.

    For instance, what if data to the software lags or something is set up incorrectly and the software starts ramping budget unbeknownst to you?

    In fact, we’ve seen an account overspend by nearly 50% in a month under automated software.

    How To Track PPC Campaigns At A Lower Cost

    Imagine starting your day by reviewing a custom spreadsheet in Google Sheets or Excel that acts as your PPC command center.

    A custom spreadsheet can:

    • Show yesterday’s spend, monthly pacing versus budget, and L7 and L30 KPIs.
    • Offer complete recommendations for daily budget adjustments.
    • Actively recommend actions to meet your monthly targets.
    • Display alerts to flag any account that starts overspending.
    • Keep your PPC team agile and informed.

    With our spreadsheets, we manually make budget changes at Redesign.co because, frankly, we want that control.

    Budgets are vital to client-agency relationships, and keeping the decision-making power close at hand ensures every dollar spent is a dollar well-considered.

    Another significant advantage you’ll find with Google Sheets or Excel is the ability to tailor reports to your specific needs – a level of flexibility often lacking in PPC management software.

    We’ve used the same report for over a year, and it’s custom-built for us. It’s still 98% the same as one year ago.

    Talk about a huge ROI on our initial time spent building it!

    PPC Made Easy: 4 Strategies To Save Time With No-Cost ToolsImage created by Redesign.co, January 2024

    3. Streamline Account QA & Maintenance: Google Sheets As Your Efficiency Ally

    Time Savings: 2 hours/week

    Simplify Your PPC QA. Let Us Help Create Your Free Template.

    Google Sheets can also play a critical role in your PPC management by creating robust systems and processes for PPC account QA and maintenance.

    Mistakes like burning through a month’s budget in two days, directing traffic to the wrong website, or typos in ad copy are costly.

    It’s the little things that often go unnoticed until they snowball into major issues, affecting your credibility and client trust.

    Use a simple tool like Sheets or Excel to create well-crafted, structured systems to prevent mistakes.

    We use systems and QA checklists to:

    • Keep PPC budgets on track.
    • Ensure traffic goes to the correct landing page.
    • Regularly review search terms.
    • Catch ad copy typos.
    • Monitor ad schedules and targeting accuracy.
    • Quickly fix conversion tracking issues.
    • Stay on top of crucial account verification deadlines.
    • Notice subtle changes in performance.

    With thorough, well-designed QA lists in a spreadsheet, you can zip through your weekly and monthly QA checks, sidestepping blunders that cost time and money and hurt client relationships.

    We’ve learned that even the sharpest managers benefit from structured systems. Allowing managers to “wing it” and rely solely on their expertise creates blind spots.

    Mistakes happen not because people are unqualified but because they’re human; structure and systems act as a guardrail against costly human mistakes.

    Avoiding a common yet critical PPC mistake requires a delicate balance: not getting too absorbed in the minutiae or losing sight of the big picture when optimizing accounts.

    The key is in setting up systems that allow managers to effectively alternate between a “10,000-foot view” for overarching strategy and a “magnifying glass” for detailed scrutiny.

    How To Set Up QA In Google Sheets

    The Easy Way: Build Your Free Custom Template With Us.

    Utilizing Google Sheets or Excel for listing all essential tasks scheduled bi-weekly and monthly and holding our team accountable for each task.

    A built-in notification feature gently nudges us if a task is overdue, ensuring that nothing slips through the cracks.

    PPC Made Easy: 4 Strategies To Save Time With No-Cost ToolsImage created by Redesign.co, January 2024
    PPC Made Easy: 4 Strategies To Save Time With No-Cost ToolsImage created by Redesign.co, January 2024

    4. Use Google Apps Script For Proactive Automation

    Time Savings: 1 hour/week

    Losing sleep at night worrying about your Google Ads campaigns? The key to your peace of mind is preventing problems before they happen.

    By using Apps Script to automate certain tasks, you can keep all your campaigns on track, even when you’re focused elsewhere.

    Scripts require a bit of coding knowledge, but the proliferation of ChatGPT allows you to get 90% of the code written for you.

    One of our favorite scripts at the moment pauses campaign ad spend and sends an email when an account reaches a pre-set threshold. The applications don’t stop at monitoring ad spend, though.

    Need help catching PPC errors?

    From scanning PPC ad copy for spelling mistakes and broken URLs to setting up alerts for sudden changes in KPIs, Google Apps Script can be your first line of defense.

    Looking to refine PPC keyword strategies?

    Set up a script to analyze search terms and send a monthly summary of those generating clicks but not conversions.

    Tired of pulling data for reports?

    Use a script to automate the process in a Google Sheet for real-time reporting and analysis.

    You can even connect it to the reporting dashboard mentioned earlier so that it’s entirely hands-off once built!

    Bonus Tip For The Tech-Savvy: Advanced Automation With Anomaly Detection

    Time Savings: 2 hours/week

    If you’re already comfortable with Apps Script and have experience with Python or R, you can take the previous strategy up a notch by automating anomaly detection.

    This isn’t a beginner strategy, but we’ve found it incredibly effective. By combining the vigilance of Google Scripts with the analytical power of Python, we’ve set up a system at Redesign.co that alerts us to any unusual activity within our campaigns.

    Every morning, we receive a report pinpointing recent anomalies, complete with graphs of key metrics to help us grasp the full context.

    PPC Made Easy: 4 Strategies To Save Time With No-Cost ToolsImage created by Redesign.co, January 2024

    Transform Your PPC The Redesign.co Way

    Mastering PPC doesn’t have to mean investing in expensive, complex software. It’s about smart, efficient strategies that maximize your resources and minimize hassle.

    No-cost tools like Google Ads Offline Editor and Google Sheets provide a DIY path to transform your PPC campaign, turning potential chaos into an easily manageable system customized to your needs.

    If you’re looking for more PPC management strategies, along with expert support, Redesign.co offers a partnership that extends beyond the basics. Book a free, no-pressure call with our PPC marketing agency to learn how we can help you focus more on growth and less on the day-to-day grind.

    This article has been sponsored by Redesign.co, and the views presented herein represent the sponsor’s perspective.

    Ready to start optimizing your website? Sign up for Redesign.co and get the data you need to deliver great user experiences.


    Image Credits

    Featured Image: Image by Redesign.co. Used with permission.

    Smart Paid Strategy: 4 Tips To Save You $4K In Monthly Ad Spend via @sejournal, @CallRail

    As a marketing agency, the bottom line for your clients comes down to how well you’re managing their budget.

    No one likes the idea of wasted ad spend, but often, it can be hard to tell which funds are actually being put to good use.

    Even when a campaign is successful, it’s important to understand which tactics are more effective than others.

    How do you determine which platforms are generating the most quality leads for your clients? And how do you prove it?

    With the right tools at your disposal, you can remove the guesswork from your marketing strategy and analyze performance more efficiently.

    The key is to find out exactly what’s working and what’s not so you know where to focus your ad spend moving forward.

    After all, a simple shift in budget allocation could ultimately save you thousands of dollars.

    So, how can you optimize your marketing strategy and trim the unnecessary fat in your budget?

    Let’s explore the top tools and tactics you can use to reduce your cost per lead and boost ROI this year.

    Tip 1: Get A Strong Understanding Of Your True, Granular ROI

    One of the biggest problems agency marketers face is limited insights, which can greatly impact decision-making.

    Without the full picture of your marketing performance, it can be difficult to identify your top-performing – as well as underperforming – channels.

    This was the challenge for shared workspace management and consulting firm Workspace Strategies.

    However, with the right tracking and recording tools, they were able to gain valuable performance insights and pivot their strategy to eliminate wasted ad spend – ultimately saving them $1,000 per month!

    So how’d they pull this off? Let’s dig deeper into how the firm was able to prove the true ROI for its campaigns.

    The Downside Of Using Multi-Channel Advertising

    The bigger a brand’s digital footprint, the more successful it’ll be, right? – Well, not necessarily.

    Although it’s important to expand your online presence, there is such a thing as overdoing it.

    It’s one thing to market on multiple online platforms, but how can you tell whether they actually bring value to your business?

    Workspace Strategies was utilizing Google Ads, as well as various social media platforms to maintain the occupancy rates at their managed workspaces.

    Jason, the firm’s Director of Operations, suspected that some of these channels were generating more leads than others.

    However, he struggled to prove which marketing channels truly drive results.

    Tracking & Optimizing For Maximum Campaign Success

    The solution for Workspace Strategies, in this case, was simple: They were able to track and optimize their campaigns more effectively with Call Tracking by CallRail.

    With this advanced tool, the firm was able to attribute every one of their leads to a specific channel, which helped them remove marketing spend from ineffective social platforms.

    “When you’re making decisions about how to allocate your marketing budget, proof of ROI is everything. We got proof with CallRail.”

    – Jason Tiemeier, Director of Operations at Workspace Strategies

    Read the full case study to learn more about Workspace Strategies’ success.

    How To Uncover Your Highest ROI Channel

    With 360° data, you can:

    • See which sources and keywords are generating high-quality leads.
    • Pinpoint which paid ad campaigns are driving the most calls for your business.
    • Improve customer service using Call Recording to identify opportunities for staff training and coaching.
    • Speed up sales and drive ROI more efficiently.

    If you’re ready to prove – and improve – the value of your marketing tactics, it’s time to add CallRail’s Call Tracking to your marketing tech stack.

    Tip 2: Expand Your Datasets Outside Of Google Analytics 4

    If you’re a business with multiple locations, tools like Google Analytics 4 may only provide you with a partial picture of your marketing ROI.

    But what if you need to track the source of leads who contact your business by phone?

    As businesses increasingly rely on phone calls as a valuable touchpoint for customer interactions, diversifying your datasets is even more important.

    The Limitations Of GA4

    While Google Analytics 4 certainly has its benefits, it also has its share of limitations.

    Some of the most notable challenges include:

    • Complex data migration.
    • A new reporting interface.
    • Fewer attribution models.
    • Limited data collection.

    For Workspace Strategies, the limited data Google Analytics provided made things particularly difficult, as it painted an incomplete picture of user interactions and behavior.

    However, with Call Recording by CallRail they were able to collect valuable customer insights and close more sales.

    How To Improve Customer Interactions With Call Monitoring

    Sometimes, the problem with businesses simply lies in how they’re interacting with their customers – anything from excessively long phone calls to weak sales pitches could end up costing them conversions.

    For instance, when Jason of Workspace Strategies started monitoring recorded phone conversations with incoming leads in CallRail, he uncovered some missteps made by staff members while trying to close sales.

    As a result, the firm was able to quickly incorporate these findings into staff coaching and training.

    Find out more about how Workspace Strategies identified and corrected their client-customer communication gaps.

    Tip 3: Boost Campaign Results With AI-Enhanced Call Data Analysis

    Often, businesses that receive a high volume of inbound phone calls through their marketing campaigns struggle to qualify those leads efficiently and accurately.

    However, trying to outsource this task can be expensive and drive up the overall cost per lead.

    For example, digital marketing agency Wit Digital dealt with inaccurate and expensive lead qualification, with their cost per lead sitting well above the industry average.

    To resolve this, they powered up Call Tracking with CallRail’s Conversation Intelligence software.

    As a result, Wit Digital is now saving up to $4,000 per month with a 64% lower cost per lead.

    Learn more about how the agency benefited from CallRail in the full case study.

    How To Use AI To Unlock The Data Within Your Calls

    Conversation Intelligence uses AI technology to analyze your calls and turn your conversations into easy-to-act-on insights.

    This advanced technology can:

    • Automatically record and transcribe all of your phone calls with near human-level accuracy, so you can easily refine keyword lists for agency clients.
    • Easily spot keywords and phrases in every call for automated insights and analytics.
    • Define rules to classify calls automatically when specific conversation criteria are met.

    “With Conversation Intelligence, I have new insights into what’s working in our campaigns and what’s not. Sometimes even a simple word change can make all the difference.”

    Ryan Cook, Director of Client Strategy at Wit Digital

    Automate Your Analysis & Achieve Higher Accuracy

    With Conversation Intelligence, you get more accurate:

    • Keyword spotting.
    • Auto-tagging and lead qualification.
    • Sentiment analysis.

    Plus, you can automatically filter and categorize your phone calls – for instance, if a call from a first-time caller lasts more than 60 seconds, you’ll know it’s very likely a qualified lead and can have it automatically categorized as such.

    By removing the need to manually listen to calls and categorize them, Wit Digital was able to stop overpaying vendors to analyze their call data.

    Wit Digital is now getting a better return on its own marketing efforts and retaining more customers as they too get better ROI on their pay-per-click campaigns.

    And now, CallRail’s new multi-language transcriptions can even help agencies overcome language barriers between clients and their customers, regardless of their native tongue.

    Ready to automate your data analysis and boost your campaign results? Try CallRail’s Conversation Intelligence free for 14 days.

    Tip 4: Consolidate Your Marketing Data & Streamline Your Process

    Sometimes, the hassle of navigating between multiple platforms can be overwhelming.