AI Is Changing Buying Behavior, Study Finds

Artificial intelligence is driving global shopping experiences according to Capgemini Research Institute’s annual trends report.

What matters to today’s consumer 2025,” published Jan. 9, recaps the firm’s survey in October and November 2024 of 12,000 consumers in Australia, Canada, France, Germany, India, Italy, Japan, the Netherlands, Spain, Sweden, the United Kingdom, and the United States.

The 100-page report focuses on how consumers discover products, how they shop, and why they switch brands.

Product Discovery

ChatGPT and other generative AI platforms have largely replaced traditional search engines for product recommendations, according to the survey. Nearly two-thirds of Gen Zs (ages 18-25), Millennials (26-41), and Gen Xs (42-47) prefer genAI for that purpose. Only Boomers (58 and over) still favor Google and other search engines for recommendations.

Moreover, genAI is transforming seemingly every touchpoint of the shopping journey. Consumers now ask genAI to curate images and aggregate product searches from multiple platforms. Some had even found virtual assistants more adept at making fashion, home décor, and travel recommendations than sales associates.

We addressed in December the power of influencers and social media for gift recommendations. An Adobe survey found that 20% of all U.S. Cyber Monday sales came from influencer endorsements. The Capgemini survey confirms those findings and more, reporting:

  • 32% of consumers purchased products through social media,
  • 68% of Gen Zs have discovered a product or brand through social.

Shopping

Consumers are responding to retail media, according to the survey.

  • 67% of respondents notice ads on retailer sites.
  • 35% found the ads helpful.
  • 22% discovered products from those ads.

Despite the recent cost-of-living improvements, consumers still seek in-store and online discounts.

  • 64% visit multiple physical stores seeking deals.
  • 65% buy private-label or low-cost brands.

Consumers also value “quick commerce,” the hyper-fast delivery of online goods. Approximately two-thirds of respondents stated a 2-hour or a 10-minute delivery was important to their purchase decisions. Forty-two percent valued the order-online pick-up in-store option.

“Demand for quick commerce is on the rise, with consumers from some geographies increasingly willing to pay for speed and efficiency,” researchers wrote, adding that merchants continue to invest in AI and logistics to improve infrastructures.

Switching Brands

Brand loyalty is increasingly rare among consumers, according to the survey. Researchers advised brands to (i) augment genAI tools to become more consumer-centric, (ii) use technology to lower prices, and (iii) leverage social and retail media networks.

YouTube Dominates TV Streaming: New Opportunities For Marketers via @sejournal, @MattGSouthern

YouTube’s CEO, Neal Mohan, has announced that TV screens have become the most popular device for watching YouTube in the United States, surpassing mobile devices.

In a blog post, Mohan states:

“TV has surpassed mobile and is now the primary device for YouTube viewing in the U.S. (by watch time), and according to Nielsen, YouTube has been #1 in streaming watch time in the U.S. for two years.”

Data shows that viewers consume over one billion hours of YouTube content daily on TV screens.

Mohan attributes this growth to YouTube’s integration with smart TVs and streaming devices.

This marks a significant shift in audience behavior, presenting an opportunity to take advantage of new ad formats.

What This Means For Marketers

Fresh Advertising Opportunities

YouTube’s audience is moving towards television, which offers different advertising options and ways to engage viewers.

Marketers can take advantage of this changing viewer behavior in the following ways:

  1. QR Codes on TV: Showing a QR code during a video or ad lets viewers scan it with their phones, linking big-screen watching with mobile actions.
  2. Pause Ads: When viewers pause a video, advertisers can show targeted messages on the screen, capturing attention without interrupting the show.
  3. Second Screen Experiences: YouTube is testing features that let viewers interact with TV content using their phones. This allows them to leave comments, share videos, or make purchases while watching.

These tools can improve viewer engagement and help measure results.

Unlike traditional TV ads, which don’t allow for immediate interaction, these digital options give brands a new way to connect with their audience.

Strategic Considerations

Longer Watch Times
Viewers spend more time watching YouTube on TV than on mobile devices, which can lead to deeper engagement with ads and branded content.

Big-Screen Mindset
Advertising for YouTube consumption on TV requires high production quality to achieve a broadcast-like feel. Marketers should consider the advantages of creating content designed for a living room environment.

Measuring Performance
As technology advances, tracking conversions across multiple devices (TV and mobile) may become increasingly complex. Implementing cross-platform analytics and attribution models will be essential.

Podcasts

Another format thriving on YouTube is podcasting.

Mohan claims YouTube is the number one way people in the U.S. listen to podcasts, stating:

“One of the most relevant formats driving culture — podcasts — is thriving on YouTube. YouTube is now the most frequently used service for listening to podcasts in the U.S.”

As more people engage with TV and podcasts on YouTube, marketers can effectively combine these formats through video podcasts.

This can help brands connect with their audience in an engaging way, leveraging the trend of long videos on larger screens.

Looking Ahead

This signals YouTube’s evolution from a mobile-first platform to a dominant TV streaming service.

Marketers should adapt their strategies to align with this shift in viewer behavior.

Key takeaways include:

  • Leverage new ad formats like QR codes and ‘pause ads’
  • Create high-quality content tailored for big screens
  • Embracing new opportunities like video podcasts

With longer watch times and increased TV engagement, brands have a unique opportunity to connect with audiences more effectively.

However, staying ahead will require focusing on cross-platform analytics and thoughtful integration of mobile and TV experiences.


Featured Image: Kaspars Grinvalds/Shutterstock

Google Sitelinks Algorithm Bug Shows Wrong Links via @sejournal, @martinibuster

Google’s search algorithms are showing multiple languages in the sitelinks for Google Search Console. Regardless of whether this is new or not, it may give an idea of how the underlying algorithm evaluates a website for sitelinks.

Sitelinks Are Supposed To Be Helpful

Sitelinks is a Google Search feature that shows links to different areas of a website when a user does a search for a brand name. Google supposedly analyze a website’s site structure and links to pages that users will find the most useful, which is helpful. Google’s documentation doesn’t get into details of what that analysis analyzes but I suspect that Google notes which sections of a site users tend to search for, inbound links, and site architecture (internal linking) then uses that information to generate the sitelinks feature.

There may be a bug in how Google is showing sitelinks for Google Search Console though.

A search for Google Search Console shows sitelinks in multiple languages:

  • Japanese
  • Hungarian
  • Dutch
  • Danish

Screenshot Of Google Sitelinks Bug

I searched using the domains of other websites and didn’t see the same effect. It’s unclear how long this has been happening but it’s interesting from an SEO perspective. The reason it’s interesting is because whatever analysis Google is using to determine sitelinks is causing this weird search result.

Hat tip to web developer and search marketing expert Brenda Malone (LinkedIn profile) for spotting this!

AI Chatbots Fail News Accuracy Test, BBC Study Reveals via @sejournal, @MattGSouthern

BBC study finds leading AI chatbots consistently distort news content, raising concerns about information accuracy and trust.

  • AI chatbots are getting news wrong more often than right.
    Trusted brands like BBC are losing control of their content.
  • The problem is industry-wide, affecting all major AI platforms.
  • The problem is industry-wide, affecting all major AI platforms.
WordPress SEO Myths Busted: What You Really Need To Know via @sejournal, @cshel

WordPress powers over 40% of websites globally – and why would it not? It is relatively easy to use and has expansive options when it comes to plugins and pre-built themes.

But even though WordPress has been in active development and use for more than 20 years, misconceptions about WordPress SEO are rampant and many site owners are confused about what truly drives rankings.

Because I can’t respond to every single misconception that pops up on X (Twitter) or Reddit, I would like to clear up some of the confusion by busting the more pervasive myths and sharing actionable insights based on my experience.

Whether you’re an old pro or running your first site, I hope you leave with clarity and confidence in your WordPress SEO strategy.

Myth #1: WordPress Is Going Away Or Shutting Down

The Reality: Despite the current public debate about governance, I *assure* you – WordPress isn’t going anywhere.

It remains a robust, community-driven platform with a massive global user base.

WordPress’ open-source nature makes it incredibly flexible and free to use, but open-source also means that discussions about its future direction happen publicly and, sometimes, loudly.

Here’s what you need to know:

  • WordPress Isn’t Going Away Anytime Soon: The core functionality of WordPress remains stable and widely supported. The infrastructure is backed by millions of contributors, developers, and users.
  • What If There’s a Fork? Forks happen in open-source projects more often than you might think. Some are a bigger deal than others. If you’ve heard this mentioned and it made you nervous because you don’t really know what it means, please be assured there is no reason for panic. A fork happens when developers create a new version by branching off from the original project. While this sounds dramatic, forks typically prioritize compatibility to retain users. Most plugins will remain compatible in the early stages, and developers often create tools to make transitions seamless.
  • The Bottom Line: There’s no immediate reason to leave WordPress. Any major changes will take time, and you’ll have plenty of notice. Whether the ecosystem stays unified or forks, your investment in WordPress remains secure.

Focus on what matters: a solid SEO strategy, fast performance, and user-centric content. These fundamentals will serve you well no matter what.

Myth #2: WordPress Is SEO-Friendly By Default

The Reality: WordPress gives you a strong foundation, but it’s not set-it-and-forget-it. Even out of the box, there are configurations to set.

Some SEO needs may require a plugin if your theme doesn’t offer built-in support and you’re not comfortable modifying the code yourself.

Once you’ve got all of the configurations set, and you’ve set up your plugins and configured those, there will still be on-page and content SEO that is done as you’re writing the content.

You can’t install WordPress and then stop thinking about SEO forever.

  • Permalinks And Metadata: I always update permalinks to create clean, descriptive URLs. Titles, meta descriptions, and alt text for images need to be provided and optimized, too.
  • Plugins Are Helpful, Not Magical: I use Yoast to handle metadata defaults and sitemaps efficiently, but even the best plugin is only as good as the strategy behind it. Anything can be misconfigured, so make sure you understand the settings you’re being asked to define.
  • Content Structure Matters: High-quality content and a logical site architecture remain crucial.
  • Themes Can Make or Break SEO: A poorly coded theme can undo the built-in SEO advantages WordPress provides. Many users choose WordPress for the variety of prebuilt themes, but picking one that supports your SEO efforts is critical. A bad theme can tank your rankings – and that’s not WordPress’s fault.

Myth #3: An SEO Plugin Will Guarantee High Rankings

The Reality: SEO plugins are like a compass – they point the way, but you still have to do the hiking.

  • Know The Basics: Plugins can’t replace good keyword research or content strategy. Are you targeting keywords just because they have high search volume, or because they’re terms your users are actually searching for? Most sites make money on conversions, not raw traffic, so attracting the right traffic is essential.
  • Answer User Questions: Do you know what questions your users are asking? Is your content helping them make decisions, use your product, or solve their problems? If not, your content strategy needs work – and that’s not WordPress’s fault.
  • Use Suggestions Wisely: Just because a plugin gives you a green light doesn’t mean your content will automatically rank. Think of the green light as a progress indicator, not a guarantee of success. I use these recommendations as helpful guidelines, but they don’t replace solid market research or a content strategy tailored to your audience. Without that foundation, you could end up with a grammatically correct, SEO-optimized article about a topic no one cares about – or one that blends into an already saturated space. That’s not the plugin’s fault; it’s a reminder that SEO tools support your efforts but can’t create demand or originality for you.

Ultimately, there’s no magic SEO bullet – not in plugins, not in content management systems, and certainly not in shortcuts.

Myth #4: Performance And Speed Don’t Matter That Much

The Reality: Core Web Vitals are an indication of performance, and page speed itself significantly affects user experience and the ability of bots and crawlers to access your site.

But this doesn’t mean hitting specific scores will guarantee a top ranking. Instead, it’s about ensuring your site provides a great experience while optimizing speed and performance.

  • Stay In Control With Manual Updates: Running manual updates ensures you’re not reliant on automatic processes, which can sometimes fail or get delayed. Knowing how to handle updates helps you prevent vulnerabilities from outdated plugins or themes.
  • Remove Unused Plugins And Themes: Unused plugins and themes can create security risks, even if they’re inactive. Regularly cleaning your site minimizes potential attack vectors and keeps your installation lightweight.
  • Run Performance Audits: Audits can help identify performance bottlenecks, detect plugins or scripts that slow down your site, and catch issues before they affect user experience. SEO isn’t set-it-and-forget-it; monitoring your site’s health is crucial for staying competitive.

Myth #5: Content-Length Is More Important Than Quality

The Reality: Search engines care about providing accurate, useful answers and user satisfaction, not arbitrary word counts. It’s baffling that this myth still persists today.

Does this mean that you should stop doing long-form content? No. This means that different types of answers and information naturally call for different amounts of content.

The point is to provide as much quantity (number of words) as is necessary to accomplish the mission. Extra word count for the sake of extra word count is counterproductive.

  • Intent First: I focus on answering user questions directly. There is zero need to add filler details and backstories just to increase the word count. Provide information if the information is necessary and useful to the reader. If your reader is looking for details on how to fix their bicycle chain, they do not need a history lesson on the invention of the bicycle.
  • Avoid Fluff: Write enough to cover the topic thoroughly, but avoid padding your content for length. Even if you’re not adding unnecessary details and information to your article, make sure you avoid fluffing out the sentences to increase word count, too. When I say “fluffing,” I mean taking a sentence that can be perfectly expressed in five words and expanding it to 25 words unnecessarily. For example: “The cat sat quietly” becomes “The small, furry feline creature chose to sit still in an unmoving manner on the comfortable spot by the window.”

Myth #6: Backlinks Are All You Need For SEO Success

The Reality: Backlinks help, but they’re not a magic SEO bullet, just as I mentioned earlier.

It’s like getting glowing recommendations for a restaurant that serves bad food – those referrals won’t save it from bad reviews if the dining experience is poor.

  • Balance Your Efforts: Link-building should be paired with strong technical SEO and high-quality content.
  • Don’t Neglect User Experience: Sites that are hard to navigate or slow to load will struggle, even with strong backlinks.
  • Content Matters: Backlinks can’t compensate for irrelevant or low-value content.
  • Technical SEO Is Critical: Technical SEO plays a vital role in making backlinks work for your site. If search engines can’t easily crawl and index your pages because of poor technical structure, those backlinks won’t be able to pass authority effectively or improve your rankings.

Key Takeaways For WordPress SEO In 2025

SEO has evolved dramatically over the past year, especially with the rise of AI-driven search results, pulling from authoritative sites that provide real value and context.

With Google facing competition from AI-powered engines like Bing’s integration with OpenAI, it’s more important than ever to expand your approach and adapt to the shifting landscape.

1. Ongoing Maintenance Beats Default Settings

  • Regular Auditing Is Essential: Even with WordPress’s built-in features, active maintenance is key. Periodically review your SEO settings, content structure, and performance to ensure your site remains optimized.
  • Understand Plugin Limitations: Plugins offer great guidance but are not a replacement for thoughtful strategy. Pay attention to plugin settings and adapt them to your goals rather than relying solely on default configurations.

2. Make Use Of WordPress Plugins Thoughtfully

  • Enhance Content Optimization: You can certainly use plugins for guidance and to manage some of the technical SEO jobs, but no plugin can do *all* the work, especially when it comes to content. Content can be optimized, but optimized content that isn’t adding value or providing useful information still isn’t going to perform well.
  • Simplify Tasks: AI enhancements are all the rage in WordPress plugins and themes, but don’t let the AI make decisions without your oversight and input – strategy is still a human task.

3. Don’t Rely Solely On Google

  • Broaden Search Strategy: Pay attention to Bing’s integration with AI-powered tools and other emerging engines.
  • New Search Experiences: Be ready to adapt as search engines experiment with interfaces and AI.

4. Prioritize Security And Updates

  • Update Regularly: Keep plugins, themes, and core files updated to avoid vulnerabilities.
  • Remove Unnecessary Plugins: Keep your plugin directory clean to reduce security risks.

To Sum It Up

WordPress remains a powerful tool, but success requires adaptability.

Don’t let internal debates distract you from building a fast, secure, user-friendly site. Focus on proven strategies, stay flexible, and be ready for emerging SEO trends.

Whether it’s Google, Bing, or the next big thing, you’ll be ready. Audit your site’s speed, usability, and content strategy today.

Use plugins and tools to simplify optimization – but never forget the human touch in your SEO strategy.

More Resources:


Featured Image: JuIsIst/Shutterstock

The Download: DOGE’s influences, and rescuing federal data from deletion

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology.

These documents are influencing the DOGE-sphere’s agenda 

Reports from the US Government Accountability Office on improper federal payments in recent years are circulating on X and elsewhere online, and they seem to be a big influence on Elon Musk’s so-called Department of Government Efficiency and its supporters as the group pursues cost-cutting measures across the federal government. 

The documents don’t offer a crystal ball into Musk’s plans, but they suggest a blueprint, or at least an indicator, of where his newly formed and largely unaccountable task force is looking to make cuts. Here’s what we know so far. 

—James O’Donnell

Inside the race to archive the US government’s websites

Over the past three weeks, the new US presidential administration has taken down thousands of government web pages, as part of a push to remove information related to diversity and “gender ideology,” as well as scrutiny of various agencies’ practices. 

But as government web pages go dark, a collection of organizations are trying to archive as much data and information as possible before it’s gone for good. The hope is to keep a record of what has been lost for scientists and historians to be able to use in the future. Read our story about what they’re doing, and why they’re doing it. 

—Scott J Mulligan

The must-reads

I’ve combed the internet to find you today’s most fun/important/scary/fascinating stories about technology.

1 The Trump administration is slashing billions in biomedical research funding 
The change, effective immediately, is sending shockwaves through academia. Expect lawsuits. (STAT $)
Scientists are also increasingly alarmed about the fact that federal health data is disappearing. (Undark)
+ A prominent US scientific society is facing a backlash from members after removing references to diversity on its website. (Nature)

2 Computing experts are seriously alarmed by DOGE’s behavior
The systems they’re tinkering with are immense, they are complex, and they are critical. (The Atlantic $)
Elon Musk, DOGE, and the Evil Housekeeper Problem. (MIT Technology Review)
A federal judge blocked DOGE from accessing Treasury records. (AP)
Secrecy is becoming one of DOGE’s defining traits. (NBC)

3 OpenAI’s agent can spend your money without your consent 
All the reviews of Operator seem to indicate it’s been launched way before it’s ready. (WP $)
+ Anthropic’s chief scientist on 4 ways agents will be even better in 2025. (MIT Technology Review)

4 There’s a growing measles outbreak in one of Texas’ least vaccinated counties
The saddest thing about this is how totally avoidable it is. (Ars Technica)
+ To tackle vaccine hesitancy, first we should measure it. (MIT Technology Review)

5 The US Transportation Department suspended its EV charger program
Tesla is one of its biggest beneficiaries, so Musk can’t be too thrilled about this. (Insider $) 

6 DeepMind’s AI can tackle math problems on a par with top human solvers
AlphaGeometry 2 can reportedly surpass the average gold medallist in the International Mathematical Olympiad. (Nature)
It’s a major step forward from even just one year ago. (MIT Technology Review

7 What DeepSeek’s success tells us about China’s AI talent
Its top researchers are just as educated as in the US. But they operate under huge constraints.  (NYT $)
How China stands to benefit from the US’s retreat from soft power. (New Yorker $)

8 Location-sharing is increasingly a deal-breaker in relationships
But is it really reducing people’s anxiety? Or is it fuelling it? (WSJ $)

9 Here’s an idea for how to make the Vision Pro even less appealing 
Add crocs! (The Verge)

10 Inside the fraught US-Soviet hunt for extraterrestrial life
Now that’s a frontier of the Cold War you don’t hear as much about. (New Yorker $) 

Quote of the day

“Red states have universities too.”

—An anonymous Trump official worries to the Washington Post about blowback after the sudden withdrawal of National Institutes of Health research funding.

The big story

Why can’t tech fix its gender problem?

<a href="https://www.technologyreview.com/2022/08/11/1056917/tech-fix-gender-problem/?utm_source=the_download&utm_medium=email&utm_campaign=the_download.unpaid.engagement&utm_term=<>&utm_content=02-10-2025&mc_cid=1189fcc54d&mc_eid=UNIQID”>Female worker in the foreground of a room of 1950s era computers

GETTY IMAGES

August 2022

The tech sector is mostly a straight, white man’s world. But it wasn’t always this way. Software programming once was an almost entirely female profession. As recently as 1980, women held 70% of the programming jobs in Silicon Valley, but the ratio has since flipped entirely.

While many things contributed to the shift, from the educational pipeline to the tiresomely persistent fiction of tech as a gender-blind “meritocracy,” none explain it entirely. Here’s what really lies at the core of tech’s gender problem.

—Margaret O’Mara

We can still have nice things

A place for comfort, fun and distraction to brighten up your day. (Got any ideas? Drop me a line or skeet ’em at me.)

+ You should probably say ‘no’ more. Here’s how to do it nicely
+ Here’s how to keep a spider plant alive and well.
+ This ‘knitted camouflage’ series from artist Joseph Ford is irresistibly fun. 
+ What birdsong can teach us about human language.

7 Ways to Promote Content in 2025

Content can attract, engage, and retain customers. But even the best blog posts or podcasts sometimes go unnoticed. The problem is not necessarily content quality but lack of visibility.

Here are seven channels to present content to customers and prospects.

7 Content Channels

Search engines. Content and search engine optimization are seemingly inseparable. Content informs or entertains prospects, and search engines enable its discovery. Moreover, SEO often initiates the topic. A marketer identifies keyword phrases to target and then creates the content.

Search engines — Google, Bing, ChatGPT, others — remain a top way to promote content.

Email newsletters. Content and lifecycle marketing (email) are also intertwined. The Hatch Chile Store, for example, publishes recipes in an email newsletter to retain customers.

The Hatch Chile Store uses recipes and email to retain shoppers.

Social media marketing. Content is the fodder for social posts. Social media marketers often divvy up blog posts into bite-size bits of content. Some of those posts link back to the source, promoting it.

Consider a seller of print-on-demand goods. It publishes articles about classic science fiction films and novels to sell its products and then excerpts the articles into social posts.

The seller recently posted a two-part thread on X. The first provides a summary without links since the X algorithm tends to favor posts without them. The second, below, is a comment on the first with a link to a relevant product category page.

A second post on X is a comment containing a link to the product category page.

Advertising. Content marketers might advertise a high-converting page, knowing that a percentage of visitors will buy, subscribe, or both. Software-as-a-service companies often use this tactic. For example, HubSpot advertises courses, such as “Create a Must Follow YouTube Channel,” which drives sales.

Screenshot of two HubSpot Academy ads, schduled for Facebook and Instagram

HubSpot advertises its Academy courses on Facebook and Instagram.

Posting and reuse. Content marketers can post, repost, and reuse content. Some marketers describe this as “free syndication.” A marketer could republish content (or versions of it) on X, LinkedIn, Medium, or Substack, along with a link and the phrase, “Originally published on…” A guest post could have a similar tactic.

Paid syndication. A paid service such as Outbrain or Taboola can feature content as “recommended reading” on other websites, often alongside articles from major publications.

Influencer marketing. Finally, it’s now common to pay influencers to promote content.

‘Helpful Content’ per Google’s Latest Guidelines

Last month I addressed Google’s updated guidelines for its quality raters, the thousands of people who manually review websites.

I explained Google’s emphasis on EEAT — the author’s Expertise and Experience and the site’s Authoritativeness and Trustworthiness.

Yet the guidelines (PDF) go beyond EEAT with instructions to determine a page’s quality. Google’s definition of “quality” is critical for search optimizers because its core search algorithm now includes a “helpful content” component.

The updated guidelines provide insights.

Helpful Content

Effort and originality

Google’s guidelines state a page’s main content depends on the goal and industry. The raters should determine the page’s goal and then evaluate whether the content achieves it. Financial institutions, the guidelines add as an example, differ from hobbyists’ sites.

Pages with vague or no goals deserve the lowest rating.

Raters should assign a quality rating of the main content based on effort and originality.

  • “Effort” reflects whether a page provides positive user experiences, such as translating a German poem into English.
  • “Originality” means adding new content instead of repurposing others’. The guidelines encourage raters to open more articles on top Google search results and check their similarity. The most unique and original should rank higher, per the guidelines, which state:

MC [main content] should add value compared to similar pages on the web.

An example of low-effort content is “best” lists based on existing reviews and lists with little added value.

Placement

According to Google’s guidelines, owners and creators should display the most helpful and essential content prominently — near the top of the page — so visitors can immediately access it.

Content that supports the page’s purpose without directly contributing to the goal can be valuable but placed in a lower, less prominent position. For example,

on recipe pages, the recipe itself and important supporting content directly related to the recipe should be prominently displayed near the top of the webpage.

The guidelines included an example of what not to do, citing a butterbeer recipe page that starts with a story of a family going to Universal Studios to try the beer that inspired the recipe — instead of leading with the recipe itself.

Accuracy

The guidelines repeatedly focus on what Google calls “Your Money or Your Life” topics, those that affect a person’s health, safety, financial stability, and well-being. The raters are to review YMYL pages more closely, checking factual accuracy as well as consistency with experts.

I advise clients to confirm YMYL claims with reputable sources and, when possible, quote them in the piece.

Filler

Google asks raters to assign pages as low-quality if there’s excessive content that prevents readers from quickly finding the information they came for. An example filler page, according to the guidelines, offers:

tutorial instructions on how to make a basic craft and lots of unhelpful “filler” at the top, such as commonly known facts about the supplies needed or other non-crafting information.

Filler can result in a poor experience for people who visit the page, especially if placed prominently ahead of helpful content for the purpose of the page.

Misleading titles

Google considers title tags as main content since they often appear in search results.

The guidelines instruct raters to label exaggerated or shocking titles as low quality, and misleading titles as the very lowest, offering this example of “exaggerated”:

A page titled “Eat the Healthiest Foods in the WORLD to Extend Your Life!!!!” for a list of tips on how to add more fruits and vegetables to meals.

Intrusive ads

Despite rumors and assumptions, Google doesn’t consider ads on a page as a red flag, stating:

The presence or absence of Ads alone is not a consideration for page quality rating.

However, ads send unhelpful signals when they prevent visitors from interacting with the main content.

Per the guidelines, this page should receive the lowest rating:

The MC [main content] is deliberately obstructed or obscured due to Ads, SC, interstitial pages, download links, or other content that is beneficial to the website owner but not necessarily the website visitor.

And this page should receive a low rating:

The Ads or SC [Supplementary Content, such as navigation links or content behind tabs] significantly distract from or interrupt the use of the MC.

Google also instructs raters to assign the lowest ratings to pages that deceptively hide ads or disguise them as main content, navigation links, or contextual links.

How to Help

It’s possible none of these rating guidelines directly impact rankings, but they inform us of Google’s priorities.

In short:

  • Make sure a page’s purpose is clear.
  • Display the critical info prominently, typically at the top of the page. Avoid filler content that doesn’t serve the page’s goal or purpose.
  • Add unique value. Product pages, for example, could include sizing charts, comparisons, and Q&As. Pages with vendor lists should include the author’s experiences with those products.
  • Solve the searcher’s intent fast and efficiently. Include additional value cautiously and less prominently.
  • Avoid pop-ups or other elements that make pages hard to use
  • For YMYL topics, cite trusted sources and include quotes from experts.
Google Confirms Business Profile Reviews Outage via @sejournal, @martinibuster

Google confirmed an outage in business profile reviews that has resulted in missing reviews for many local business profiles and is working toward fixing the problem.

Google Business Profile

Google Business Profiles are a way for local businesses to add their business to Google and have it show up in local search and Google Maps. It also allows businesses to manage how their site shows up in search, enabling Google to show accurate information about hours, website, contact information, images and reviews.

The reviews is a feature that allows users to share their experiences with businesses. It’s a useful way for businesses to increase earnings through positive word of mouth.

GBP Reviews Outage

Google Business Profile reviews have gone missing, which is bad news for businesses because of how influential reviews are for building trust.

A Googler acknowledged the outage and committed to updating the community about fixes to the system. She did however ask businesses to read their guidelines about reviews, which could be seen as implying that some businesses with missing reviews may have had reviews removed for a reason.

She wrote:

“GBP Review Count Known Issue Update

Known Issue
We’re aware of an issue affecting some Google Business Profiles, causing some profiles to show lower-than-actual review counts due to a display issue. The reviews themselves have not actually been removed. We’re working hard to resolve this and restore accurate review counts as quickly as possible. We appreciate your patience and will share updates on this thread as they become available.

Before reporting missing reviews, please note that there are several reasons why reviews may be removed from maps. Usually, missing reviews are removed for policy violations like spam or inappropriate content.

Read more about our Review policy guidelines here before proceeding. You can also refer to the Help Center Article for more information.”

This is a developing story, this article will be updated with additional information once it becomes available.

Featured Image by Shutterstock/The Image Party