HubSpot Stock Crashed 19% – What It Means For Partner Agencies via @sejournal, @gregjarboe

On Thursday, May 7, 2026, HubSpot CEO Yamini Rangan announced that the company was changing how it charges customers for AI agent features. Instead of charging for compute usage regardless of outcome, HubSpot would switch to outcome-based pricing. Customers would only pay when an AI agent actually resolves a support ticket or delivers a useful sales lead. The company also cut prices for its AI customer service agents and started offering a 28-day free trial.

Wall Street’s reaction was immediate. HubSpot shares closed down 19% on Friday, May 8, at $197.35, having touched $180.50 during the session. The stock has now fallen roughly 40% year-to-date and sits about 70% below its all-time high set in 2021. William Blair downgraded the stock. Cantor Fitzgerald dropped its rating to Neutral.

And yet, Q1 revenue grew 23% to $881 million, beating estimates. Customer count climbed 16% year over year to nearly 300,000. Full-year guidance was raised. The AI customer service agent resolves tickets about 70% of the time. Over 9,000 customers have activated it.

This is the kind of moment that causes people to reach a hasty conclusion. The 3,954 agencies in HubSpot’s Solutions Partner Marketplace, thousands of which specialize in SEO and website design, will be watching this closely and asking whether to double down, hedge, or quietly diversify their platform dependencies.

My advice: Before doing any of that, go watch a film. 

The Counter-Intuitive Case For Quackser Fortune 

Quackser Fortune Has a Cousin in the Bronx is a 1970 film starring Gene Wilder. The title character makes his living collecting horse manure from the streets of Dublin and selling it to gardeners. He is good at his job. He has loyal customers. He works hard and knows his craft. He is also watching his entire livelihood approach extinction. The Irish government is about to replace the horse-drawn delivery wagons that supply his inventory with motor vehicles. The horses disappear. Quackser has nowhere to go.

The film’s lesson is not about Quackser’s skill. His skill is real. The problem is that his skill is completely coupled to a single delivery mechanism that the world is quietly phasing out.

Now read the paragraph buried in Aaron Pressman’s Boston Globe story that most readers will skip past:

“Investors were already worried that HubSpot’s customers might start coding their own business software using AI tools such as Claude Code, cutting into sales. HubSpot Chief Executive Yamini Rangan has noted that customers have too much valuable data stored in her company’s software to abandon its apps.”

That is the entire strategic situation in two sentences. And the question it raises for HubSpot’s partner agencies is not whether the stock will recover. It’s whether their own business model is more Quackser than it looks. 

The Distinction That Matters

An agency that sells HubSpot implementations is not in trouble because the stock dropped 19% in a day. Rangan is right that customers with years of CRM data, pipeline history, and contact records embedded in HubSpot’s platform are not going to rip it out because Claude Code exists. Data gravity is real, and it keeps enterprise software sticky even when alternatives look appealing.

The more interesting risk is subtler. HubSpot’s move to outcome-based pricing signals something about where the AI era is taking software broadly away from seat-based licenses and toward measurable results. An agency that has built its value proposition around configuring HubSpot, building workflows, and training client teams is in a fundamentally different position than it was two years ago. If HubSpot’s own AI agents can now resolve 70% of customer service tickets without human intervention, how much of that configuration and training work still needs to be done by an outside agency?

The question is not “is HubSpot dying?” – Q1 revenue growth of 23% does not suggest a dying company. The question is whether the work that partner agencies do is more like Quackser’s genuine craft, understanding customers and designing systems that serve them, or more like his bucket and shovel, specific tactical execution that was always a means to an end.

The professionals who have separated those two things in their own minds are in a much stronger position than those who haven’t yet asked the question. 

What The Earnings Report Actually Tells Partners

Buried beneath the stock drop are several data points that matter more than the share price for agencies thinking about the next 18 months.

HubSpot’s AI customer agent now has over 8,000 active customers and a 70% resolution rate. The company is expanding its CRM architecture to allow external AI agents to connect via API, meaning the platform is becoming infrastructure for AI-native workflows rather than a destination in itself.

If that trajectory continues, HubSpot’s ecosystem needs a different kind of partner than it did in 2022. Less implementation, more strategy. Less training users on menus and workflows, more architecting the data inputs and outcome definitions that determine whether AI agents perform well or drift. That is a pivot that requires asking uncomfortable questions now, while the current business model is still working. Quackser’s tragedy was not that horses disappeared. It was that he waited until he had no leverage left. 

The Practical Takeaway

HubSpot has 299,000 customers and raised its full-year guidance even as its stock fell. That is not a company in collapse. It is a company in genuine transition, and transition creates short-term uncertainty. Short-term uncertainty is exactly when the businesses that think clearly about the distinction between durable expertise and current tactics build long-term advantage.

The durable expertise in this ecosystem: understanding what customers actually need, designing systems around outcomes rather than features, and knowing how to measure whether AI-driven tools are delivering real business value or cheaper noise.

The tactic that may not transfer: billing for hours configuring workflows that the platform’s own agents now handle automatically.

In the end, Quackser finds something new, not without pain, and not before hitting rock bottom. The question is whether he found it in time.

More Resources:


Featured Image: Roman Samborskyi/Shuttertsock

How To Measure SERP Visibility When Rankings Aren’t Enough [Webinar] via @sejournal, @lorenbaker

Rank #1 and still invisible?

It happens more than you’d think.

That’s why this SEO webinar is key.

Organic Visibility Isn’t What It Used to Be

SERP features, local packs, knowledge panels, featured snippets, shopping ads, now dominate significant portions of the page.

For certain intents and verticals, even the top organic result sits below the fold for most users. That means your rank doesn’t tell you whether searchers are actually seeing your brand.

STAT’s Sr. Search Scientist Tom Capper has been working through something genuinely different: pixel height data from a large-scale analysis of search results. Instead of asking “where do you rank,” he’s asking “how many pixels from the top of the SERP does your result appear — and what’s already taken up all the space above it?”

Join This SEO Webinar & Learn

About the Speaker

Tom Capper is Sr. Search Scientist at STAT, where he leads large-scale research into search result behavior and organic performance. His work is grounded in data analysis at a scale most SEO teams don’t have access to, and this session is a direct look at his findings.

The Download: a Nobel winner on AI, and the case for fixing everything

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology.

Three things in AI to watch, according to a Nobel-winning economist

A few months before he won the Nobel Prize in economics in 2024, Daron Acemoglu published a paper that earned him few fans in Silicon Valley. He argued that AI would give only a small boost to US productivity and would not eliminate the need for human work.

Two years later, Acemoglu’s measured take has not caught on. The technology has advanced quite a bit since his cautious predictions, but the data is still largely on his side. 

MIT Technology Review spoke with him to understand if any of the latest developments have changed his thesis. Here are the three things Acemoglu is paying closest attention to in AI right now.

—James O’Donnell

This story is from The Algorithm, our weekly newsletter giving you the inside track on all things AI. Sign up to receive it in your inbox every Monday. 

The case for fixing everything

Stewart Brand, the counterculture icon and tech industry legend, considers maintenance a “civilizational” act. His new book argues that taking responsibility for maintaining something, whether a motorcycle, a monument, or the planet, can be radical.

Brand argues that maintainers haven’t gotten the laurels they deserve—and he’s right. Yet his vision of maintenance often feels solitary: profound, but more about personal fulfillment than tending to a shared world or making it better.

Read the full review of his handsome new book, Maintenance: Of Everything, Part One.

—Lee Vinsel

Lee Vinsel is an associate professor of science, technology, and society at Virginia Tech, a cofounder of The Maintainers, and the host of Peoples & Things, a podcast about human life with technology.

This story is from the latest edition of our print magazine, which is all about nature. Subscribe now to read the full issue and receive future print copies once they land.

The must-reads

I’ve combed the internet to find you today’s most fun/important/scary/fascinating stories about technology.

1 The first zero-day exploit built by AI has been discovered
Google spotted and stopped the attempted “mass exploitation event.” (CNBC)
+ The hackers used AI to discover an unknown bug. (NYT $)
+ AI-powered hacking has exploded into an industrial-scale threat. (Guardian)
+ New tools are simplifying online crime. (MIT Technology Review)

2 OpenAI just launched its answer to Claude Mythos
Daybreak patches vulnerabilities before attackers find them. (The Verge)
+ Sam Altman said it will “continuously secure software.” (Gizmodo)
+ It will rival Anthropic’s Claude Mythos, which arrived a month ago. (BBC)
+ OpenAI is allowing wider access to its cyber models than Anthropic. (CNBC)

3 Trump is heading to China to spread the gospel of American tech
While taking cues from Beijing’s more stringent approach. (Guardian)
+ But investors want Trump and Xi to stay out of AI’s way. (Reuters $)
+ Elon Musk and Tim Cook are joining him on the trip this week. (BBC)

4 Ilya Sutskever has testified on Sam Altman’s “pattern of lying”
OpenAI co-founder Sutskever took the stand in the Altman v. Musk trial. (BI)
+ He said he spent a year gathering proof of Altman’s dishonesty. (Reuters $)
+ But he also added to OpenAI’s defense. (Wired $)
+ While Satya Nadella called attempts to remove Altman “amateur city.” (FT $)
+ Here’s what happened last week in the trial. (MIT Technology Review)

5 A new hantavirus vaccine is in the works
Moderna and Korea University are developing an mRNA vaccine. (Wired $)
+ Here’s what you need to know about the cruise ship outbreak. (MIT Technology Review)

6 Texas has sued Netflix over alleged data harvesting and “addictive” design
AG Ken Paxton accuses Netflix of secretly collecting and selling user data. (Quartz)
+ And spying on children while deliberately fostering addiction. (Guardian)

7 A data center guzzled 30 million gallons of water—and no one noticed
The curious case serves as a warning for other data center projects. (Ars Technica)

8 Europe is reportedly selling spyware to human rights abusers
EU states allegedly sold the tech to countries violating rights. (Bloomberg $)

9 The US government’s AI vetting announcement has mysteriously vanished
It had detailed a security test agreement with Google, xAI, and Microsoft. (Gizmodo)

10 Amazon staff are using AI for pointless tasks just to inflate usage scores
In a bid to impress managers. (FT $)
+ An AI expert says we should stop using AI so much. (MIT Technology Review)


Quote of the day

“This is like the cheating husband complaining about the cheating wife.” 

—Anupam Chander, a professor of law and technology at Georgetown Law School, tells the New York Times that Elon Musk’s hypocrisy over OpenAI becoming a for-profit company will undermine his courtroom battle with Sam Altman.

One More Thing

STUART BRADFORD


How sounds can turn us on to the wonders of the universe

For decades, astronomy has relied on visual information to make sense of the cosmos: images, charts, and graphs. Now, some researchers are trying something different: listening to the universe.

Using sonification, the process of turning information into sound, they’re helping blind and visually impaired researchers explore the cosmos—and even uncover patterns that might otherwise go unnoticed. The approach is spreading beyond astronomy into fields like climate science, navigation, and education.

Discover how sound could make science more accessible—and even more revealing.

—Corey S. Powell

We can still have nice things

A place for comfort, fun, and distraction to brighten up your day. (Got any ideas? Drop me a line.)

+ This musical mashup beautifully blends LCD Soundsystem with Twin Peaks.
+ Match your speculative ideas to sci-fi stories with the Extrapolated Futures Archive.
+ A live-action animation Coyote vs. ACME is coming soon—and the first trailer just dropped.
+ Want to surf elsewhere in the galaxy? Here’s what it would be like to catch waves on distant planets.

World Models: 10 Things That Matter in AI Right Now

World models recently made our list of 10 Things That Matter in AI Right Now. Watch executive editor Niall Firth explain why this emerging area of AI is gaining so much attention.

Join MIT Technology Review editors and reporters for a subscriber-only Roundtables discussion, “Can AI Learn to Understand the World?” exploring how AI may evolve to better reason about the real world and what this could mean for the future of AI systems.

Related Stories:

Speakers:

Mat Honan
Editor in Chief
Will Douglas Heaven
Senior Editor, AI
Grace Huckins
AI Reporter
New Ecommerce Tools: May 12, 2026

Every week we hand-pick new services to highlight for ecommerce merchants. This installment includes updates on predictive AI, autonomous marketing, AI-powered website builders, omnichannel fulfillment, programmatic advertising, embedded payment solutions, and cross-border ecommerce.

Got an ecommerce product release? Email updates@practicalecommerce.com.

New Tools for Merchants

Shoplazza launches AI admin Athena for ecommerce merchants. Shoplazza, a commerce operating system, has launched Athena, an AI admin agent designed to help merchants manage back-office ecommerce workflows through natural language. Athena provides agentic execution for daily operations, including product page creation and editing, order inquiries, discount configuration, logistics information, data analysis, and platform knowledge support. Merchants can describe the need and let Athena prepare the task.

Home page of Shoplazza

Shoplazza

GoDaddy releases Airo for WordPress. GoDaddy has launched Airo for WordPress, an AI-powered tool to help small businesses and web professionals build, manage, and grow websites. Airo customers can create and launch a WordPress site in minutes. Within the native WordPress dashboard, Airo combines AI-generated content and editing with full ecosystem support, managed infrastructure, agency-friendly workflows, and more.

Marqo launches Sibbi conversational agent for product discovery. Marqo, a product discovery platform, has launched Sibbi, a unified commerce agent that handles the entire shopper journey in a single conversation. According to Marqo, Sibbi lets shoppers describe in natural language what they want, upload a photo for visual search, obtain personalized recommendations, add an item to the cart, or start a return, all without being handed off to a support channel.

Preciso launches Ultima Ads app for Shopify. Preciso, an adtech company, has launched Ultima Ads for Advertisers, a demand-side platform integrated as an app in Shopify. Ultima Ads for Advertisers focuses on a merchant’s advertising goals. By syncing product feeds, purchase history, and browsing behavior with the Ultima app, merchants can create bespoke audience segments, retarget visitors who left the site without buying, and build lookalike audiences to find prospects who share the same characteristics as their best customers.

Home page of Preciso

Preciso

Amazon launches Bedrock AgentCore payments. Amazon has introduced payments within Bedrock AgentCore, a platform for building, connecting, and optimizing agents at scale. The payment capabilities enable AI agents to access and pay for what they use, such as web content, APIs, MCP servers, and other agents. Amazon built the capabilities in partnership with Coinbase and Stripe, who are providing the wallet infrastructure and payment rails.

BigCommerce Payments by PayPal launches to U.S. merchants. Commerce has announced that BigCommerce Payments by PayPal is available to U.S. merchants. The embedded payments solution brings payments, balances, and payouts together, helping merchants operate and scale more efficiently. Built in partnership with PayPal, the solution integrates payment processing directly into the BigCommerce platform.

Creatable launches Predictive AI to help book creators for ecommerce. Creatable, a creator platform for ecommerce, has launched an on-site predictive search engine. According to Creatable, the engine sits on 12 years of proprietary ecommerce first-party creator engagement and conversion data, in addition to accessible social data. By combining social creator performance signals, deep product catalog data, and verified transaction-level sales info, Creatable says it trained the AI to predict precise conversion outcomes at the content level.

Home page of Creatable

Creatable

Studio 1119 launches two AI-powered ecommerce applications. Studio 1119, a developer of AI applications for small-to-midsize businesses, has launched two products on the BigCommerce app marketplace. CataSEO, developed in partnership with Moz, helps ecommerce operators get discovered on Google and AI-driven platforms such as ChatGPT, Perplexity, and AI Overviews. TruSync is a real-time order and inventory sync application connecting ecommerce stores to QuickBooks Online.

Nimble CRM adds Web Chat for real-time conversations with website visitors. Nimble, a CRM tool for SMBs, launched Web Chat, enabling real-time conversations with website visitors who then become CRM contacts. Included natively in Nimble, Web Chat includes AI Chat Helper, an automated conversation assistant that poses qualifying questions, captures contact information, and generates a session summary.

GetDandy launches autonomous AI workforce for local businesses. GetDandy, an automated growth platform, has launched its autonomous AI workforce, a system designed to handle every customer interaction for local businesses across phone, SMS, Google Business Profile, web chat, email, and social media. According to GetDandy, the goal is to ensure no customer inquiry goes unanswered.

Home page of GetDandy

GetDandy

Flowspace launches omnichannel fulfillment for brands. Flowspace has launched its B2B retail fulfillment service. Built for brands scaling across retail, wholesale, and direct-to-consumer channels simultaneously, the new service enables teams to allocate inventory, meet retailer compliance requirements, and maintain visibility. The solution spans B2B retail fulfillment, including electronic data interchange order management, advance ship notice processing, chargeback dispute management, freight management, and channel-level reporting.

Genesys to deliver customer engagement on WhatsApp. Genesys, a platform for AI-powered experience orchestration, has partnered with WhatsApp to deliver context-driven customer engagement. Genesys Cloud’s WhatsApp option combines messaging, calling, and outbound engagement, enabling organizations to manage conversations from initial contact through resolution. WhatsApp on Genesys Cloud expands how organizations engage customers through voice interactions supported by both virtual and human agents. Genesys Cloud also supports rich WhatsApp formats, including images, carousels, interactive lists, and call-to-action buttons.

Emberos launches Merchant, an AI optimization layer for commerce. Emberos, an AI visibility operating system, has launched Merchant, an agent that provides brands with SKU-level visibility and optimization inside genAI platforms such as ChatGPT, Claude, Gemini, and Perplexity. The module tracks the product recommendation rate and segments performance by prompt intent across major LLMs. When gaps are detected, Merchant deploys Fix Packs: automated optimization workflows that push recommended changes directly into HubSpot, Slack, and Jira, then re-measures to confirm lift.

Marketing platform Wunderkind integrates with Bloomreach for personalization. Wunderkind has integrated its autonomous marketing platform with Loomi AI, an agentic platform for intelligent personalization from Bloomreach. Wunderkind’s identity and behavioral data flows high-intent actions such as product views, cart additions, and purchases to Loomi AI in real-time, triggering existing journeys such as cart recovery, browse follow-ups, and catalog alerts. Loomi AI manages orchestration, messaging, consent, and reporting, while Wunderkind expands the pool of identifiable and addressable users.

Home page of Wunderkind

Wunderkind

Goflow partners with Nocnoc to simplify expansion into Latin America. Goflow, a multichannel operating system, has partnered with Nocnoc, a cross-border marketplace enabler in Latin America. Through the integration, Goflow sellers can access 15 marketplaces across five markets. Nocnoc provides the marketplace access and localized infrastructure for payments, logistics, and returns, complementing Goflow’s centralized operational control.

Twilio releases capabilities for agentic conversations across multiple channels. Twilio, a customer engagement platform, has released new agentic capabilities. Conversation Memory delivers persistent memory across every interaction, maintaining customer history, preferences, behavior, and conversation state across channels. Conversation Orchestrator turns individual calls and messages into continuous conversations for multichannel, multi-agent engagement. Conversation Intelligence leverages generative AI language operators to turn live conversations into actionable, real-time intelligence that enhances human agents and triggers automated workflows across voice and messaging channels.

ZigZag partners with Trade Duty Refund on E.U. returns. ZigZag, a global returns and post-purchase network, has partnered with Trade Duty Refund to deliver an integrated duty drawback service for U.K. retailers selling into the E.U. The service combines ZigZag’s returns technology with Trade Duty Refund’s digital claims capabilities. Combined, ZigZag and Trade Duty Refund automate E.U. claim eligibility checks, assemble evidence packs, and manage filings through to refund approval, giving retailers a cross-border duty recovery solution.

Asendia and Singapore Post partner on APAC cross-border ecommerce gateway. Asendia, an international ecommerce delivery specialist, has partnered with Singapore Post, a postal and parcel logistics provider. The collaboration builds on Asendia’s presence in the Asia-Pacific region, including its recent establishment of a Singapore hub operation. International brands and global marketplace sellers will benefit from more streamlined parcel shipping to Singapore and the wider area, per Asendia.

Home page of Asendia

Asendia

How To Build Local Pages That Win In AI-Powered Search via @sejournal, @lorenbaker

Local AI search rewards better pages. Learn exactly how to build them.

Are your location-based pages showing up when AI-powered search answers local queries?

Is structured data, listings, reviews driving (or undermining) your brand’s visibility across locations?

👆 Register above to learn the right way to build local intent pages that get cited in AI answers.

How Local AI Visibility Works: Search Results, Listings & AI-generated Answers

This on-demand session delivers a practical framework for strengthening your local SEO foundation so your brand surfaces consistently across traditional search results, listings, and AI-generated answers.

You’ll Learn:

  • How AI Search Discovers Individual Locations: Understand exactly how AI-powered search pulls from your site, listings, schema, and reviews
  • Ways To Strengthen Local SEO Foundations: Learn how to build location pages that are authoritative, genuinely localized, and aligned with your broader SEO strategy across all your markets.
  • The Content & Technical Signals That Affect AI: Identify which technical and content factors matter most right now and how to prioritize them.

Nick Larson, Product Manager and Local Pages Expert at Alchemer, shared proven strategies to help you build a local presence that holds up in the AI search era.

Register above to watch the full session and get actionable, practitioner-level guidance on winning local visibility for multi-location brands.

Scaling AI Content Is The #1 Enterprise Priority: How Do You Scale Without Penalty? via @sejournal, @theshelleywalsh

Scaling AI content generation is the number one content strategy for enterprise organizations optimizing for AI search visibility. According to Conductor’s 2026 State of AEO/GEO CMO Investment Report, which surveyed over 250 executives and digital leaders across 12 industries, it ranked above structured data, above authoritative long-form guides, and above original research. Across every maturity level surveyed, from organizations venturing into AI visibility to those with enterprise-wide adoption, it was the top answer.

However, this may also be where the problem starts.

The State of AEO/GEO Report Conductor 2026

AI Content Scaling Is Failing

Inside the report, Aleyda Solis acknowledged the strategic intent but raised a concern: “Although it’s possible to leverage AI for content, a personalized editorial and optimization workflow is required to ensure quality, originality, and expertise by integrating unique brand insights and first-party data, which is exactly what AI platforms are likely to cite.”

Eli Schwartz predicted that the current AI content scaling trend “will change in 2026 as Google and other LLMs push back against low-quality content” with what he described as an AI version of Google’s Helpful Content Update. He also flagged that the leaders he speaks with are “somewhat skeptical about the effectiveness of mass amounts of AI content, but are afraid of being left behind if they don’t do this.”

Fear of missing out is not a basis for an effective content strategy.

Lily Ray, who is known for her in-depth analysis, said earlier this year: “Interesting, but not surprising, to see people on LinkedIn sharing their stories of losing all search visibility (sometimes overnight) after an aggressive AI content strategy.” She added: “Just because it’s easy doesn’t mean it’s a good idea.”

I strongly echo that if something is easy, it’s easy for everyone and not competitive.

Pedro Dias documented that in June 2025, Google began issuing manual actions specifically for scaled content abuse, targeting sites that had been mass-publishing AI-generated content. Sites across the UK, US, and EU received Search Console notifications citing “aggressive spam techniques, such as large-scale content abuse.”

Dan Taylor recently wrote about the mechanics of this failure in granular detail, sharing traffic graphs that illustrate what Glenn Gabe calls the “Mt. AI” effect, an initial spike when new content floods the index, followed by a cliff edge as Google’s quality threshold assessment kicks in. What Taylor identifies as the real problem isn’t AI content itself, but the absence of any genuine content strategy underneath it. “The real problem lies in the fact that scaling content production, regardless of the method, often introduces a raft of quality control issues,” he writes. The freshness boost that new URLs receive masks those issues temporarily. Then it doesn’t.

I write, read, and edit a lot of content, and I can clearly see when AI has been used to supplement writing. Some writers can do this well and have input enough of their expertise to get reasonable results. Others not so much, where they are leaning on AI to supplement their lack of knowledge or expertise. For myself, I can get astounding results from Claude when I input quality, unique research, but I do have to invest a huge amount of guidance to get anything worth publishing.

To be clear, I’m not anti-AI usage. Like Google, I’m focused on good quality content and writing.

That gap between what AI produces by default and what’s actually publishable is precisely where the opportunity still lives for writers who know their subject. Exceptional human-guided content isn’t a compromise. Right now, it’s the competitive advantage.

Google Is Consistent About AI Content

Google’s position on the use of AI content and quality content has been consistent.

Danny Sullivan spoke at the Google Search Central event in Toronto in April 2026 about the concept of commodity versus non-commodity content.

Commodity content is everything an AI can produce from publicly available information. Non-commodity content requires you to have actually done something, know something from direct experience, or hold an opinion grounded in genuine expertise. And this is what Google considers your competitive strength going into the AI era.

John Mueller framed AI content abuse in the context of Google’s Quality Rater Guidelines update, which now explicitly groups AI-generated content in a section about content created with little effort or originality. Quality raters are instructed to apply the lowest rating to pages where all or almost all of the content is auto- or AI-generated with little to no effort, originality, or added value, regardless of production method. Google’s guidelines are explicit that AI tools alone don’t determine the rating, effort, originality, and value do.

This all aligns with the foundations of what Google wants to surface – quality content that demonstrates first-hand experience.

We Have Seen This Before

Lily Ray ran a test by asking Perplexity for SEO news and received a confident report about the “September 2025 Perspective Core Algorithm Update,” a Google update that had never happened. The citations Perplexity provided pointed to AI-generated posts on SEO agency blogs. Sites that had run a content pipeline, hallucinated an update, and published it as reporting. Perplexity read this and treated it as source material, and served it back to her as fact.

There’s a historical parallel here that some older SEOs will recognize.

Early digital PR/link building efforts involved seeding stories or content into lower-tier publications because top-tier journalists used them as source material, and it generated implied credibility of multiple citations. Journalists then began to cite what was published by other sites, and published sites cited and referenced them in the same citation cycle.

Another example I saw recently involved several articles [incorrectly] reporting that Jeremy Clarkson and his partner Lisa Hogan (from the top Amazon UK show Clarkson’s Farm) were spending time apart and ending their relationship. What Clarkson had actually said was that they deliberately go their separate ways during the day so they have something interesting to talk about in the evening. This might be a low-stakes example, but it perfectly illustrates how quickly misinformation spirals.

Screenshot from search for [have jeremy clarkson and lisa hogan split up], Google UK, May 2026

Content Scale Is Strategy And Challenge

The highest-maturity organizations in the Conductor report (organizations where AEO/GEO is a core digital priority) have already arrived at the right conclusion, and they are the only group in the study that prioritized original research based on first-party data as a content strategy. They understand that first-party data and genuine research cannot be replicated by running an AI content operation and exclusivity is the point.

The Conductor report’s headline finding is that 94% of enterprise organizations plan to increase AEO/GEO investment in 2026, and that AEO/GEO has become the number one marketing priority, above paid media and paid search. The report also surfaces that generating AI-optimized content at scale is not only the top stated strategy, but also the top stated challenge. Brands know what they want to do, but they don’t know how to get there.

How Enterprise Brands Can Scale And Win

Industries that already operate on programmatic content models (travel, ecommerce, large product catalog sites) have been producing content at scale for years. A hotel comparison site generating location pages, a retailer producing thousands of product descriptions, a marketplace creating structured listings are all legitimate use cases where AI can effectively accelerate something that was already happening.

But, to have real brand differentiation, investing in a unique voice and approach to how they write these listings can set them apart and be a competitive advantage.

Alongside their programmatic content, enterprise brands should also be finding ways they can produce content that is genuinely difficult to replicate. Experience-driven, data-grounded, editorially considered, and specific in ways that only a real subject matter expert would know.

For an enterprise brand to win at scaling content, my recommendation is to wrap AI usage around subject-matter experts and editors. The power of AI is how it can turn experts into super producers and allow them to produce more. Enterprise brands should invest in finding these super producers and then use AI to exponentially scale their ability, not try and replace them.

AI Amplifies What’s Already There

The most useful frame for AI in content production is as an amplifier of whatever you bring to it. If you have genuine subject matter knowledge, proprietary data, and the editorial discipline to maintain quality, AI can meaningfully accelerate your output. It helps you produce more of what you’re already good at, faster.

But if you don’t have those things, AI produces more of what you don’t have, faster. The content output has structure, length, and the right vocabulary, but it contains nothing that an LLM can’t generate from publicly available information. Nothing that differentiates you from every other brand trying to scale with AI in the same way.

As I said earlier, I have produced in-depth content for years, and for me, AI is a creative amplifier and an exciting tool that augments what I know. It doesn’t replace me, and it certainly can’t do what I can by itself. On that basis, I see subject-expert editors as being the new information gatekeepers.

For enterprise brands who want to scale their content they should start with understanding that good content is not about including everything; it’s about knowing what not to include.

The State of AEO/GEO Report Conductor 2026

The full Conductor 2026 State of AEO/GEO CMO Investment Report is available here.

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Featured Image: ImageFlow/Shutterstock

3 Actionable Ways Affiliate Managers & SEOs Can Keep Relevant – Ask An SEO via @sejournal, @rollerblader

This week’s Ask an SEO question is a bit different. The person wants to know how they can keep relevant and feel secure in their jobs with AI replacing people. In addition to this question, someone at the Digital Marketing EU conference in Lisbon asked, “How do we pay affiliates so we can use them for AIO/GEO?” during my presentation.

If you’re worried about losing your job because of AI or feeling like your role is less relevant, there’s always a chance AI will replace you, but it could be less likely if you make yourself valuable and use it as a booster vs. something that can replace you. This post is specifically for the cross-overs between affiliate marketing and SEO, with some touchpoints for PR and other channels.

First, here’s a quick definition of both to define roles specifically for this post:

  • Affiliate marketing is a combination of content creators (influencers), bloggers, media company listicles, detailed guides and blog posts, as well as coupon and cashback sites.  Each of these can be used as a source and reference by large language models to retrieve information, determine sentiment, know what the brand does, and generate an output.
  • SEO is finding ways to gain visibility in search engines and now in LLM outputs/results. This is done through the context around a brand mention, websites, and creators, including links that can be followed or crawled if an affiliate link or marked as sponsored to discover new pages, and to help ensure the algorithm knows what the company does or sells, and for which types of audiences.

1. Be Aligned With Presenting The Brand Benefits

We’re already seeing customized outputs in LLMs and AI Overviews (to an extent) based on what the system knows about the person. It’s one of the reasons why a manager and an executive see different results for the same question about a company, and the executive assistant as well. Eventually, we can expect products that surface in a search result or output to be similar.

They could be based on:

  • Estimated income level.
  • AI-known gender (especially in retail) based on shopping habits and engagements.
  • Location.
  • Language level, accent, slang, and tone used for the question.
  • The interactions in past sessions.

By having an aligned strategy and knowing what the important talking points about the brand are, this is a way to ensure that the LLM knows how to feature you when your service or product is relevant to a user. If you don’t make it clear and concise to who your audience and customer base is, there is a very likely chance the LLM will ignore you and share a big brand or a competitor that does.

For example, the user could ask which T-shirt is best for them without including price, designer, activity, age, gender, etc. The LLM or AIO will then look at the data it has on the customer and determine which brands match based on the information it has. In SEO, you would get a generic result, with machine learning and Retrieval Augmented Generation (RAG), the system is going to evaluate a factual and more relevant answer based on what it has from external sources combined with what it knows about the person.

SEOs can say, “Here’s what we’re not showing up for,” and list multiple selling points that are relevant for a user. The affiliate manager can then take this and ask affiliates doing reviews, creating videos, and building listicles to incorporate more of these selling points into the content to help the systems learn who the product or service is for, to build the knowledge base.

The above will likely help the SEO as there are now more references to these attributes, and the affiliate manager may benefit because the content is more relevant to a reader. If that reader is in the audience demographic, they now know the product or service is right for them, and there’s a better reason to click through and shop. In turn, the affiliate manager can have the SEO combine the talking points affiliates are using to sell into the website and app experience, which carries a more consistent flow from click to page and should help increase conversions.

2. Update Payment Models

The old affiliate model of paying a percentage or flat fee when a sale is made is outdated and has been for more than 10 years. That model doesn’t account for lifetime value of a customer, touchpoint attribution, or other conversions like email sign-ups that turn into sales with no commission, as it’s after the cookie life, and social media follows that also don’t track to affiliate when they convert.

More importantly, media buyers, link builders, AIO/GEO specialists, and PR people are now buying space on websites for their channels, but not engaging with a way that works across multiple channels. They focus on their channels, so suddenly, there are keyword-rich backlinks vs. natural ones and with unnatural language, or branding statements and talking points vs. actual context about the feature and link.

This is where SEO and affiliate can combine forces to set the brand up for long-term success:

  1. SEO can identify the affiliates that are getting sources regularly in the LLMs and AI Overviews and track the list.
  2. The affiliate manager can then reignite the relationship with the partner, and focus more heavily on them.
    • Sometimes the partners are dormant or don’t drive revenue, so the managers don’t pay attention.
  3. SEO & affiliate define a strategy that includes a media fee for a guaranteed placement with natural language on sourced pages and for advertorials or inclusions in topically relevant future content.
    • This is pay-to-play and likely will be something that harms you in the future, but for now, it seems to be working well.
    • If done organically and through actual, normal, and unbiased coverage (even with a payment), this could be legit and not harm you. It will depend if there is honesty in sharing negatives, ways to improve, and full editorial discretion.
  4. Monitor and track progress.

The goal is to pay the affiliate for their work while ensuring that they continue to feature you as the LLMs are trusting them as a source of information for your industry or niche.  This can include Facebook groups, social media influencers, blogs, associations, white papers, and studies, etc.

Updated payments and multiple options can generate more people signing up for your affiliate program and more active promotions. In some of the affiliate manager groups I participate in, one of the biggest questions we have is how to convince our companies or clients to update payment structures for modern times. This is the opportunity.

3. Cross-Recruit Link Building And Affiliate

Affiliate links are not backlinks; they are normally 307 redirects, have parameters on them, or have tracking set via JavaScript upon the exiting of a site. Search engines know what affiliate links are and will not count them as a trusted source like a solid natural backlink. They can follow them, so it is a safe bet that if LLMs will follow suit and identify what is a natural mention vs. a paid placement, they’ll weigh the website, mention, context, and value differently.

Affiliate managers can help clean up bad link profiles by inviting the websites where the links are harmful to become affiliates. The pitch is easy: “You’re already linking to us, why not get paid for the work you already did?” SEOs can stop losing backlinks and organic mentions by sharing their lists of sites with the affiliate managers, so the affiliate managers do not replace quality links with affiliate links.

In cases where the SEO cannot get the coverage, they can invite the person to the affiliate program, where, if they link from content that is relevant and has a person in the decision-making process, they can now make money. This blocks competitors from getting into the space and drives the user to your website when there may have been no brand mentions for anyone or links previously.

On top of this, it gets the website crawled and new pages discovered if it is a new product, vs. waiting for a spider to find it or a manual request to crawl and index.

This Is How You Can Use AI To Remain Relevant

There’s a lot more the two can do together to grow the company and the brand. Yes, AI can email for links and make recommendations on content and placements, but it will likely be seen as AI and cause the affiliates, creators, and publishers to ignore your brand.

Showing how, as a team, you’re increasing brand exposure, building a user base, and driving revenue while using AI to evaluate data and simplify the processes, is how you can secure your job because you are scaling the company in a way AI cannot, and using AI to be more efficient.

More Resources:


Featured Image: Paulo Bobita/Search Engine Journal

The Consensus Gap via @sejournal, @Kevin_Indig

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Most teams talk about “AI visibility” like it’s one thing. New data on 3.7 million citations across ChatGPT, Perplexity, and Google AI Overviews suggests it isn’t. And the gap between the three engines is wider (and more strategically important) than your dashboard likely admits.

Today’s memo breaks down:

  • Why a blended AEO score hides the only finding that matters.
  • Which page types and domains actually travel across engines.
  • The shift from measuring AI presence to measuring portability.

One of the biggest differences between AEO and SEO is that AEO plays on more platforms.

Omnia data shows across multiple samples that only 2.35% to 2.45% of cited URLs appeared in ChatGPT, Perplexity, and Google AI Overviews for the same prompt. 91% of citations appeared in only one engine.

Conclusion: AI visibility is not a single leaderboard. Instead, it’s three different distribution systems that sometimes overlap and usually do not.

Only 2% Of URLs Get Cited By All 3 Engines

Most people would guess that if a URL gets cited by one major AI engine, it has a reasonable shot at appearing in the others.

But the 20,000 prompt sample shows only 2.37% of cited URLs show up across all three engines for the same prompt.

Meanwhile, 91.07% show up in only one. Those two numbers belong next to each other because they explain each other. The remaining ~7% overlap in pairs, which means engines are drawing from largely disjoint pools rather than ranking the same pool differently.

Image Credit: Kevin Indig

For AEO/SEO teams, that means a single composite visibility score is the wrong unit of measurement. Averaged AEO scores hide this. A brand can look strong in aggregate and be invisible in 2 of 3 engines. Teams chasing one blended AI visibility number are compressing three ranking systems into one metric and calling it strategy.

The 2% Holds Across Every Cut

The ~2% overlap rate and ~91% exclusive rate stay almost perfectly flat across four samples.

Image Credit: Kevin Indig

That consistency matters more than the exact decimal point. The consensus gap is not an artifact of one query set or one time window. It looks structural.

In Q3 2025, universal overlap was 2.2%. In Q4 2025 and Q1 2026, it rose to 2.7%. Engine-exclusive citations fell from 90.1% to about 88%. So yes, a small amount of convergence. But even after that shift, fragmentation still dominates.

Commercial Prompts Don’t Converge Either

The intent split is one of the quietest but most useful parts of the dataset. You could argue that commercial queries should produce more consensus. When someone searches for [the best CRM], [best running shoes], or [best project management software], the pool of acceptable sources feels narrower than it does for broad informational prompts.

Surprisingly, the data does not support a big difference.

Image Credit: Kevin Indig

Commercial prompts show 2.4% universal overlap. Informational prompts show 2.0%. Even when the query should narrow the answer set, the engines still choose different sources most of the time.

That pushes against a common instinct in SEO and content strategy. Teams often assume high-intent queries are where shared authority will show up. The opposite looks closer to true. Even in commercial territory, each engine’s own retrieval logic, what sources it trusts, what formats it prefers, is doing most of the work.

Guides Beat Homepages By 2x

The page type breakdown below shows guides and tutorials have the highest cross-engine overlap at 2.3%, followed by blogs at 1.8%, category pages at 1.6%, product pages at 1.2%, and homepages at 1.1%.

Image Credit: Kevin Indig

Two lessons:

  1. First, explanatory content travels better than brand or transactional assets. If you want the best shot at showing up across engines, the strongest candidate is not the homepage and not the product page. It is the page that helps, explains, compares, or teaches, but keep in mind that these are also content formats that AIs can answer directly well.
  2. Second, even the best page types perform badly in absolute terms. Guides are not winning across engines in any meaningful sense. The right read on this is not “publish more guides and you will win everywhere.” It’s simpler than that: Helpful content travels better than brand content.

Visibility Is Not The Same As Portability

One of the easiest mistakes in this space is to confuse citation frequency with citation portability. Wikipedia is the cleanest example. It appears 16,073 times in the dataset, but only 1.3% of those appearances are universal across engines. Reddit appears 14,267 times, but only 0.1% are universal. Reuters shows up 1,202 times and still lands at 0.0% universal overlap.

Image Credit: Kevin Indig

That is why an important metric is portability. A domain can show up all over one engine and barely travel, which means a brand looking dominant in an aggregate dashboard may be one platform’s habit away from invisibility. Presence tells you whether you are visible. Portability tells you whether that visibility is resilient.

What This Means For Operators

The practical implication is simple: Stop treating AI visibility as one thing. Examine the comprehensive visibility of your domain by measuring:

1. Presence, the % of your tracked prompts where your domain appears in any engine. Presence tells you whether you’re visible.

2. Portability, the % of your cited URLs that appear in all three engines. Portability tells you whether that visibility is resilient.

3. Concentration, the % of your citations that come from a single engine. Concentration tells you which engine your current dashboard is secretly built on.

If the overlap between engines is this low, a single AEO strategy is too abstract to be useful.

When we approach AI visibility from a holistic perspective, it forces sharper questions:

  • Which engine matters most for us?
  • Which of our assets travel across engines, and which only work in one?
  • Are we measuring presence when we should be measuring portability?

This also changes how brand teams should think about diagnostics. A weak homepage across engines may not be a homepage problem. It is a symptom of something broader: Engines favor utility over brand centrality. In that world, visibility comes less from being the official source and more from being the useful source.

The strategic question is no longer, “How do we rank in AI?” We should instead be asking ourselves, “How do we build assets that survive different engine preferences?” That is a narrower question. It is also a better one.

Methodology

There are a few caveats to this analysis:

  • The dataset is skewed toward Omnia’s customer base.
  • The intent and page-type cuts rely on regex classification, which is useful for directional analysis but not perfect taxonomy work.

Those caveats do not weaken the main finding much. The biggest signal is not precision at the edges. It is consistency at the center. No matter how the cuts change, the same pattern resurfaces: very little overlap, very high engine-specificity, and only modest differences by time, intent, or page type.

Dataset Size And Time Window

The analysis draws on four prompt samples. Three cohorts of 5,000 prompts each, tracked from Jan. 1, 2025; July 1, 2025; and Jan. 1, 2026. A separate 20,000-prompt random sample underpins the headline 2.37% and 91.07% figures. The time-view cut spans Q3 2025 through Q1 2026 (to date) and covers 3.7 million URL citations in total. Commercial/Informational/Other intent splits are drawn from roughly 2.6 million URLs across the combined sample. Page-type splits span 4.1 million URL appearances.

How Prompts Were Selected

The 20,000 prompts are drawn as a random sample from Omnia’s live prompt monitoring pool. The pool reflects what real marketing teams chose to track, weighted toward Omnia’s customer geography (Spain-heavy, plus UK, Nordics, and other EU markets). Each prompt runs in its country’s primary language, so Spanish is overrepresented versus a U.S.-only dataset. Industry mix is fintech/insurtech, travel, SaaS, B2B services. Treat findings as directional for European AI search.

Engine Coverage

The study covers three engines: ChatGPT, Perplexity, and Google AI Overviews. Each fires the same prompt concurrently within the same minute, twice a day, with country localization, and each engine queried in its default web-enabled, unauthenticated state. Perplexity tracking runs on Sonar, while ChatGPT and Google AI Overviews use each vendor’s default production model for logged-out web browsing (which neither OpenAI nor Google pins publicly to a specific version).

Classification Methodology

Intent and page type are assigned by regex. Intent buckets are Commercial, Informational, and Other. Page-type buckets are Guide/tutorial, Article/blog, Category page, Product page, Homepage, Wikipedia, and Other. The rules are keyword- and URL-pattern-based, which makes them fast enough for a multi-million-URL dataset but coarse at the edges. Edge cases fall into Other, which is why Other carries a high share in both the intent and page-type tables. Treat the regex cuts as directional, not authoritative.

More Resources:


Featured Image: FGC/Shutterstock; Paulo Bobita/Search Engine Journal

New: Yoast AI Content Planner turns a blank post into a structured draft

If you’ve ever opened a new post and immediately closed it again because you had no idea what to write, this one’s for you. 

Yoast AI Content Planner is now available for Yoast SEO Premium users. Open a new post in your WordPress editor and you’ll find five relevant post ideas waiting for you, built from your existing site content. Pick one and Yoast builds out a structured draft, ready to write into. 

What does it do? 

Yoast AI Content Planner scans your existing site content, spots the gaps that matter, and gives you five relevant post ideas, right inside the WordPress editor. Pick the one that feels right and Yoast turns it into a structured starter draft, complete with a title, an outline, a focus keyphrase, a meta description, and content notes for each section. 

You go from blank page to ready-to-write in minutes. 

What do you get? 

Here’s what Yoast builds for you once you choose an idea: 

  • Site-specific post ideas. The suggestions come from your existing content and site structure, so they’re relevant to what you’ve already built, not generic topics that could apply to anyone.
  • A structured starter draft. Your chosen idea becomes a full draft framework: title, H2 outline, focus keyphrase, meta description, and content notes for each section. The structure is already there. You just fill it in.
  • A focus keyphrase suggestion. Yoast suggests a keyphrase for you, giving your post a strong SEO foundation from the very first step, without requiring you to research one yourself. A focus keyphrase is simply the main word or phrase you want your post to be found for in search. 
  • Idea regeneration. If the first set of five ideas doesn’t feel right, you can generate a fresh set with one additional spark per session. 

A couple of things worth knowing 

Yoast AI Content Planner lives inside the WordPress post editor. You access it from any new empty post. There’s nothing new to install, no separate login, and no additional setup required. 

The Content Planner feature appears when you create a new post.

For the feature to work well, your site needs to have enough published content for Yoast to build a meaningful picture of what you already cover. If there isn’t quite enough yet, you’ll see a low-confidence warning rather than suggestions. 

How to get it 

Yoast AI Content Planner is available now for Yoast SEO Premium users. Open a new post in your WordPress editor to get started.  

Not on Premium yet? Find out more about Yoast SEO Premium here