Google Abandons Third-Party Cookie Phaseout via @sejournal, @MattGSouthern

Google has announced it will no longer phase out third-party cookies in Chrome.

Instead, it’s trying a new approach that emphasizes user choice and control over their web browsing privacy.

Major Policy Reversal

For years, the company had been working towards eliminating third-party cookies, repeatedly delaying the implementation due to various challenges.

Instead of deprecating these cookies, Google will introduce a new experience in Chrome that allows users to make informed choices about their privacy settings.

Anthony Chavez, VP of Privacy Sandbox at Google, stated in the announcement:

“We are proposing an updated approach that elevates user choice. Instead of deprecating third-party cookies, we would introduce a new experience in Chrome that lets people make an informed choice that applies across their web browsing, and they’d be able to adjust that choice at any time.”

User Control At The Forefront

Under this new proposal, Chrome users can set their privacy preferences, which will apply across their web browsing activities.

This pivot comes after extensive feedback from various stakeholders, including regulators like the UK’s Competition and Markets Authority (CMA) and Information Commissioner’s Office (ICO), as well as publishers, web developers, standards groups, civil society, and advertising industry participants.

Continued Commitment To Privacy Sandbox

Despite this major change in direction, Google remains committed to its Privacy Sandbox initiative. The company plans to continue developing and offering Privacy Sandbox APIs to improve privacy protection and utility for those who choose to use them.

Additionally, Google intends to introduce IP Protection into Chrome’s Incognito mode, further enhancing user privacy options.

Implications For the Digital Advertising Landscape

This reversal is likely to have far-reaching implications for the digital advertising industry. Advertisers and publishers preparing for a cookieless future may need to reassess their strategies.

Google has stated that it will continue to consult with the CMA, ICO, and other global regulators as it finalizes its new approach. The company also intends to engage with the industry as it rolls out these changes.

In Summary

As Google shifts its approach to third-party cookies, here are key points to remember:

  • Google isn’t phasing out third-party cookies as previously planned.
  • Users will have more control over their privacy settings in Chrome.
  • The Privacy Sandbox project will continue, offering alternative technologies.
  • This change will affect advertisers, publishers, and users differently.
  • The full impact of this decision on the digital advertising landscape remains to be seen.

Featured Image: photosince/Shutterstock

New Google Lens Ads Mimic AI Search Results via @sejournal, @martinibuster

A keynote at Google’s Marketing Live event showed a new AI-powered visual search results that feature advertisements that engage users within the context of an AI-Assisted search, blurring the line between AI-generated search results and advertisements.

Google Lens is a truly helpful app but it becomes unconventional where it blurs the line between an assistant helping users and being led to a shopping cart. This new way of engaging potential customers with AI is so far out there that the presenter doesn’t even call it advertising, he doesn’t even use the word.

Visual Search Traffic Opportunity?

Google’s Group Product Manager Sylvanus Bent, begins the presentation with an overview of the next version of Google Lens visual search that will be useful for surfacing information and for help finding where to buy them.

Sylvanus explained how it will be an opportunity for websites to receive traffic from this new way to search.

“…whether you’re snapping a photo with lens or circling to search something on your social feed, visual search unlocks new ways to explore whatever catches your eye, and we recently announced a newly redesigned results page for Visual search.

Soon, instead of just visual matches, you’ll see a wide range of results, from images to video, web links, and facts about the knowledge graph. It gets people the helpful information they need and creates new opportunities for sites to be discovered.”

It’s hard to say whether or not this will bring search traffic to websites and what the quality of that traffic will be. Will they stick around to read an article? Will they engage with a product review?

Visual Search Results

Sylvanus shares a hypothetical example of someone at an airport baggage claim who falls in like with someone else’s bag. He explains that all the person needs to do is snap a photo of the luggage bag and Google Lens will take them directly to shopping options.

Screenshot Of Shopping Ads ad the top of a Google Lens visual search

He explains:

“No words, no problem. Just open Lens, take a quick picture and immediately you’ll see options to purchase.

And for the first time, shopping ads will appear at the very top of the results on linked searches, where a business can offer what a consumer is looking for.

This will help them easily purchase something that catches their eye.”

These are image-heavy shopping ads at the top of the search results and as annoying as that may be it’s nowhere near the “next level” advertising that is coming to Google’s new version of visual search where Google presents a paid promotion within the context of an AI Assistant.

Interactive Search Shopping

Sylvanus next describes an AI-powered form advertising that happens directly within search. But he doesn’t call it advertising. He doesn’t even use the word advertising. He suggests this new form of AI search experience is more than offer, saying that, “it’s an experience.”

He’s right to not use the word advertisement because what he describes goes far beyond advertising and blurs the boundaries between search and advertising within the context of AI-powered suggestions, paid suggestions.

Sylvanus explains how this new form of shopping experience works:

“And next, imagine a world where every search ad is more than an offer. It’s an experience. It’s a new way for you to engage more directly with your customers. And we’re exploring search ads with AI powered recommendations across different verticals. So I want to show you an example that’s going live soon and you’ll see even more when we get to shopping.”

He uses the example of someone who needs to store their furniture for a few months and who turns to Google to find short term storage. What he describes is a query for local short term storage that turns into a “dynamic ad experience” that leads the searcher into throwing packing supplies into their shopping cart.

He narrated how it works:

“You search for short term storage and you see an ad for extra space storage. Now you can click into a new dynamic ad experience.

You can select and upload photos of the different rooms in your house, showing how much furniture you have, and then extra space storage with help from Google, AI generates a description of all your belongings for you to verify. You get a recommendation for the right size and type of storage unit and even how much packing supplies you need to get the job done. Then you just go to the website to complete the transaction.

And this is taking the definition of a helpful ad to the next level. It does everything but physically pick up your stuff and move it, and that is cool.”

Step 1: Search For Short Term Storage

The above screenshot shows an advertisement that when clicked takes the user to what looks like an AI-assisted search but is really an interactive advertisement.

Step 2: Upload Photos For “AI Assistance”

The above image is a screenshot of an advertisement that is presented in the context of AI-assisted search.  Masking an advertisement within a different context is the same principal behind an advertorial where an advertisement is hidden in the form of an article. The phrases “Let AI do the heavy lifting” and “AI-powered recommendations” create the context of AI-search that masks the true context of an advertisement.

Step 3: Images Chosen For Uploading

The above screenshot shows how a user uploads an image to the AI-powered advertisement within the context of an AI-powered search app.

The Word “App” Masks That This Is An Ad

Screenshot of interactive advertisement for that identifies itself as an app with the words

Above is a screenshot of how a user uploads a photo to the AI-powered interactive advertisement within the context of a visual search engine, using the word “app” to further the illusion that the user is interacting with an app and not an advertisement.

Upload Process Masks The Advertising Context

Screenshot of interactive advertisement that uses the context of an AI Assistant to mask that this is an advertisement

The phrase “Generative AI is experimental” contributes to the illusion that this is an AI-assisted search.

Step 4: Upload Confirmation

In step 4 the “app” advertisement is for confirming that the AI correctly identified the furniture that needs to be put into storage.

Step 5: AI “Recommendations”

The above screenshot shows “AI recommendations” that look like search results.

The Recommendations Are Ad Units

Those recommendations are actually ad units that when clicked takes the user to the “Extra Space Storage” shopping website.

Step 6: Searcher Visits Advertiser Website

Blurring The Boundaries

What the Google keynote speaker describes is the integration of paid product suggestions into an AI assisted search. This kind of advertising is so far out there that the Googler doesn’t even call it advertising and rightfully so because what this does is blur the line between AI assisted search and advertising. At what point does a helpful AI search become just a platform for using AI to offer paid suggestions?

Watch The Keynote At The 32 Minute Mark

Featured Image by Shutterstock/Ljupco Smokovski

7 Ways AI Took My Job [To The Next Level] via @sejournal, @CallRail

With AI-powered call attribution, you can gain valuable insights into which channels are driving the most conversions.

How Call Attribution Works

  • Step 1: Assign – Select unique call tracking numbers to assign to each campaign or listing.
  • Step 2: Track – Potential customers see your ad or listing and call the associated phone number.
  • Step 3: Forward –The calls ring directly into your main business phone, regardless of which number they use.
  • Step 4: Analyze – Because they used one of your tracking numbers, you instantly know which ad or campaign inspired them to call.

With AI-powered call tracking, gone are the days of wondering how your digital marketing efforts are tied to high-value inbound calls.

For agencies, this helps prove the real value of your services and extend the life of your client relationships.

2. AI Can Help You Save Time On Manually Reviewing Calls

Listening to and analyzing phone calls manually can be time-consuming and inefficient for agencies.

However, it’s an important part of understanding the customer experience and sales team performance.

With AI-powered call analysis tools, you get quality, keyword-tagged transcriptions with near-human-level accuracy.

Not only can this technology help you save over 50% of the time spent listening to phone calls, but it can also help you deliver actionable recommendations to clients and drive better results.

Conversation Intelligence, for instance, is trained on over 1.1M hours of voice data and enables real-time analysis for instantaneous results.

This advanced tool provides opportunities for you to improve your strategy through the following granular insights:

  • Spotting disparities in the industry-specific lingo your sales team uses, compared to the lingo your prospects are using to describe their business challenges and goals.
  • Identifying trends or gaps in your service offerings based on what your prospects are asking for.
  • Identifying frequently asked questions and other important topics to address through content marketing.
  • Setting goals for lead qualification — not just the quantity of leads generated for your business.

Conversational AI is perfectly suited to summarize the content of long conversations – however, the call summaries still require a human to read them and determine the main takeaways.

But if you work in a bustling small business, it’s unlikely you’d have the bandwidth for tasks such as call transcription, summaries, keyword spotting, or trend analysis.

Rather than displacing human labor, conversational AI is assisting businesses in taking on tasks that may have been overlooked and leveraging data that would otherwise remain untapped.

3. AI Can Help You Lower Cost Per Lead / Save Money On Tools & Ad Spend

Ever wonder why certain campaigns take off while others fall flat? It’s all in the data!

Even failed campaigns can offer invaluable insights into your client’s audience and messaging.

But if you can’t spot the underperformers quickly enough, you risk wasting your ad budget on ineffective tactics.

The quicker you can identify what’s working and what’s not, the quicker you can pivot and adjust your marketing strategy.

With AI-powered tools, agencies can access instant insights that enable them to reduce wasteful spending and improve overall campaign efficiency.

How To Deliver More Value With AI

  • Make a bigger impact in less time: AI-powered technology creates a force multiplier within your agency, allowing you to make more of an impact with the same level of inputs you’re already using.
  • Unlock actionable insights from call data: AI is revolutionizing the way companies leverage call data by enabling them to gain insights at scale. As a result, businesses can increase their ROI and deliver greater value to their clients by analyzing hundreds of calls efficiently.
  • Foster alignment with data-driven strategies: By analyzing customer conversations with AI, businesses can align their marketing strategy with data-driven recommendations, enhancing overall coherence. Additionally, the ability to create triggers based on specific phrases enables automated analysis and reporting, further streamlining the alignment process.
  • Drive effectiveness with rapid insights: Leveraging Conversation Intelligence enables agencies to deliver better insights faster, increase conversion rates, refine keyword strategies, and develop robust reporting capabilities.

With the right AI-powered tools, you can access the insights you need to ensure maximum ROI for your clients.

4. AI Can Help You Improve Overall Agency Efficiency

Are you spending too much valuable time on tasks that produce minimal results?

Many agencies find themselves bogged down by routine, administrative tasks that don’t contribute much to their bottom line.

But with AI automation, agencies can streamline their operations and redirect their energy towards more strategic endeavors.

From email scheduling and social media posting to data entry and report generation, AI can handle a wide array of tasks with precision and efficiency – giving you time to focus on high-impact activities that drive growth and deliver tangible results.

Ways Your Business Can Benefit From Automation

  1. Automatically transcribe your calls to boost close rates: See how your team is handling difficult objections and ensure that they’re delivering your businessʼ value proposition in an effective manner.
  2. Score calls based on quality and opportunity: Take the time-consuming work out of scoring your calls and determine which campaigns drive the best calls to your business.
  3. Classify calls by your set criteria: Qualify, score, tag, or assign a value to the leads that meet your criteria, automatically.
  4. Automatically redact sensitive information: Protect your customers by removing billing or personal information. Keep your data safe and secure through complete HIPAA compliance.
  5. Monitor your teamsʼ performance: Use Conversation Intelligence as a valuable sales training tool to ensure your team doesn’t miss any key messaging marks.
  6. Know your customersʼ needs: Identify conversation trends in your phone calls and stay privy to evolving customer needs.
  7. Improve your digital marketing strategy: Use AI-powered insights to inform your digital marketing strategy and boost your online presence.

By automating mundane tasks, agencies can optimize workflows, increase productivity, and improve efficiency across the board.

Looking for 5 – 7? Download The Full Guide

Rather than fearing AI, the future belongs to those who embrace it.

By strategically combining human creativity with artificial intelligence, you can unlock capabilities that transcend what either could achieve alone.

Want to discover even more ways to level up your agency with AI?

Get the full guide here.

Google Unveils 4 Updates At IAB NewFronts 2024 (YouTube Fails To Share Any News) via @sejournal, @gregjarboe

Google unveiled four Display & Video 360 updates during IAB NewFronts 2024 on Monday morning, while the YouTube evening reception failed to make any news during their Monday evening event.

Why did Google hold one NewFront event on Monday morning and YouTube hold another one on Monday evening at the 2024 IAB NewFronts?

There’s a classic strategy for maximizing your retail shelf space that involves product segmentation to get more space allocation (minimizing your competitors’ space on retail shelves).

Procter & Gamble (P&G) has used this strategy for more than a hundred years, which is why it has multiple brands of laundry products (including Ariel, Cheer, Era, and Tide).

The marketing executives at Google and YouTube may have segmented the audience that attends IAB NewFronts into two groups: one focused on connected TV (CTV) and another on social video.

The Right Time To Unveil How Google Display & Video 360 Has Evolved

As I reported last week in Video Ad Spend And Trends Revealed Ahead Of IAB NewFronts 2024, the IAB expects ad spending on CTV to grow by 12% to $22.7 billion in 2024.

However, when people now say they “watch TV,” it means different things than it did in the past. Today’s viewers seamlessly jump from hit shows to creator content on their CTVs. Heck, they’re even watching YouTube Shorts on their smart TVs.

Audiences are fluid, so reaching them now means showing up when and where they watch the video content they love instead of appearing on the large-screen television during prime time in the family room.

This explains why the Google NewFront seemed to be the right time and place to unveil how Google’s Display & Video 360 has evolved to help marketers and media agencies adjust their strategies and video ad buys to reach their audiences across streaming content.

A Nielsen Media Mix Modeling (MMM) meta-analysis of 15 U.S. consumer packaged goods (CPG) brands, commissioned by Google, found that marketers using unified media buying through Display & Video 360 achieved a significant advantage. They saw a 120% higher return on ad spend (ROAS) compared to third-party video bought directly and an 18% higher ROAS than linear TV.

4 Updates For Google Display & Video 360 Updates At NewFront

At the Google NewFront event on Monday morning, Kristen O’Hara, the VP of Agency, Platforms & Client Solutions at Google, provided four updates that were amplified by a dozen other speakers.

Kristen O'Hara, the VP of Agency, Platforms & Client Solutions at GoogleImage from Google NewFront, April 2024

Strategic relationships with streaming partners

First, O’Hara announced:

“We’re strengthening strategic relationships with streaming partners like Disney, Paramount, NBCUniversal and Warner Bros. Discovery. For example, our integration with Disney’s Real-time Ad Exchange (DRAX) lets you tap into their vast inventory and reach at scale.”

In response, Pete Chelala, the VP of Programmatic Advertising Sales at Paramount, said:

“Paramount specializes in creating content fans love on the platforms they can’t live without. Partnering with Google ensures that our clients can access Paramount Advertising’s premium inventory seamlessly through Display & Video 360.”

And Jill Steinhauser, the senior vice president of Ad Sales Revenue and Planning at Discovery Communications, added:

“We’re thrilled to bring MAX’s diverse content to Display & Video 360. This allows advertisers to programmatically reach audiences at scale, unifying their media in one place.”

Introducing Instant Deals Tool For Marketers

To move as quickly as streaming audiences are these days, agencies also need more flexibility. So, the second announcement featured a couple of new products.

O’Hara said:

“We’re introducing instant deals – a new tool for marketers to configure customized deals with top publishers right from the Display & Video 360 interface, skipping the complex negotiation process.”

She explained, “This buying method is already available today for high-impact reservation YouTube placements, like YouTube Select and Masthead. And soon, agencies will be able to access those same placements with non-guaranteed deals for even greater budget flexibility. Plus, instant deals are expanding beyond YouTube to major publishers like Disney.”

O’Hara continued:

“We also know managing yearly commitments across multiple publishers and deal types can be a tangled mess of spreadsheets. This is why we’ve built a tool called commitment optimizer in collaboration with our agency partners to streamline the process of managing commitments. Input your deal terms and goals, then Google AI intelligently optimizes the mix of guaranteed and non-guaranteed inventory for flexibility as well as reach.”

Agencies that have been testing the commitment optimizer are already driving results, expanding access to premier deals to five times more clients.

For example, Clare Ritchie, the senior vice president and global head of Programmatic & Inhousing at OMG, said,

“Our co-development initiatives with Display & Video 360 enable OMG to deliver custom technology solutions that help our clients achieve better results.”

Privacy-Forward Audience Solutions

The third announcement at the Google NewFront event promises to help the advertising industry reach audiences accurately while respecting people’s privacy.

Google has encouraged advertisers to invest in first-party data for years.

Google’s Publisher Advertiser Identity Reconciliation (PAIR) solutions provide a way for advertisers and publishers to reconcile their first-party data securely. This enables marketers to show relevant ads to high-intent audiences, like past purchasers, while protecting privacy.

To date, PAIR has delivered strong results for advertisers like Omni Hotels. According to LiveRamp, PAIR audiences provide 11% incremental reach compared to cookie-based lists.

O’Hara said:

“To further scale this privacy-forward solution, we’re collaborating to build open standards and contributing the PAIR protocol to the IAB Tech Lab. This will enable ad tech companies – and the industry as a whole – to adopt privacy-forward audience solutions that benefit everyone.

Shailley Singh, the executive vice president of product and chief operating officer of IAB Tech Lab, observed:

“It’s a big step towards making privacy-enhancing technologies mainstream in the programmatic supply chain.” He added, “We’re eagerly looking forward to ushering the PAIR protocol into an open industry standard.”

Seamlessly Integrating Generative AI Into Display & Video 360

The fourth announcement at the Google NewFront event focused on Google AI.

O’Hara said:

“The rise of programmatic advertising brought efficiency to media buying, but it’s time to evolve even further. We’ve heard from marketers and their media agencies that they expect a simpler, more intuitive DSP experience. So, we’re continuing to make Google AI an essential part of Display & Video 360, seamlessly integrating it into your workflows and bringing generative AI capabilities.”

She added:

“One of the first places you’ll see generative AI show up as a helpful collaborator in Display & Video 360 is in setting up your audience strategy with a feature called audience persona. Describe your ideal audience, and audience persona instantly generates a combination of audience segments that matches your goals.”

This tool enables agencies to select the right audiences from thousands of options while helping them uncover new, high-potential audiences. It improves unduplicated reach and delivers better results for their clients.

And even though Google AI offers suggestions, advertisers always have the final say. They can easily edit the generated selection, giving them full control over their campaigns.

Audience persona is expected to launch this summer, starting with Google’s audience and demographic segments.

“Of course, not all customers within an audience segment bring the same value to your business,” O’Hara acknowledged. “That’s where custom bidding comes in.”

This capability lets advertisers indicate their highest priorities within Display & Video 360. Then, Google AI uses these custom signals to focus on the impressions that deliver the results that an advertiser wants.

She said:

“Custom bidding now includes brand awareness and engagement objectives, so you can optimize for behaviors like ‘time on screen.’ We soon plan to add CTV-specific signals like genre as well.”

O’Hara concluded:

“Transparency is a key responsibility for Display & Video 360 as marketers harness the helpfulness of AI. This is why we’ve launched experiment center, a tool that lets you take control, test strategies and optimize the way you use Google AI for maximum impact.”

The tool’s dashboard offers top-line insights, enabling quick, data-driven decisions. The experiment center goes beyond tracking just conversions, providing a comprehensive view across the entire customer journey – from awareness to consideration and action.

It provides a new way for advertisers to see how their latest AI-powered strategies compare to their previous approaches and understand the impact of consolidating their video streaming buys on a single platform.

Youtube Evening Reception Failed To Share Any News

As I reported last week in Video Ad Spend And Trends Revealed Ahead Of IAB NewFronts 2024, social video is on track toward its second year of 20% year-over-year (YoY) growth and is projected to rise to $23.4 billion.

So, I was expecting YouTube to unveil umpteen updates to their digital video strategies during their evening reception. However, YouTube didn’t share any news or presentations during the closed event for customers.

Why not?

Well, it’s worth noting that this year’s YouTube Brandcast event, part of the broadcast upfront week, is scheduled for May 15, 2024 at Lincoln Center’s David Geffen Hall.

This is probably where YouTube plans to share a plethora of strategic insights with television network executives, major advertisers, and the media at the beginning of an important advertising sales period.

VidCon Anaheim 2024 will take place from June 26–29, 2024 at the Anaheim Convention Center. Over 55,000 attendees are expected to pack the Community, Creator, and Industry tracks. Stay tuned for more breaking news and important developments at this event.

In the old days, TV newscasters would say, “Don’t touch that dial” or “Film at 11.” But neither of these statements makes any sense today. These days, CTVs don’t have dials, and digital cameras don’t use film.

So, just as we’ve had to adjust to these changes in the way we watch TV, we’ll also need to adjust to the new way that Google and YouTube package and communicate their video strategies.

In 2023, YouTube revealed its strategic direction over three key events, and in 2024, we may not get a clear picture of the changing landscape until the end of June.

More resources:


Featured Image: metamorworks/Shutterstock

Humans Vs. Generative AI: A Head-To-Head Ad Copy Content Test [Data Study]

Generative AI is already making a significant impact on advertising, creating pressure on advertisers to reassess their strategies and explore alternative ways to reach target audiences.

One prominent debate within this space centers around the effectiveness of human copywriting versus AI-generated ad copy.

Both sides claim the crown for crafting compelling messaging that drives clicks and conversions. However, the question remains: What truly resonates with audiences in the digital age?

The Click-Through Conundrum: A Deeper Dive Into The AI Debate

Click-through rates (CTR) and cost per click (CPC) are crucial metrics for gauging ad performance.

They reveal which messages entice users to engage with the advertised product or service and at what cost.

Our recent study at Hop Skip Media delves deeper into these metrics to shed light on the power of human copywriting in advertising.

Methodology: Decoding The Data With Carefully Defined Parameters

For our study, we utilized Copy AI, a popular AI-powered copy-generation platform. We chose Copy AI due to its widespread use and positive user reviews within the advertising industry.

The ad’s target audience was business owners and marketing managers looking for pay-per-click advertising services. The focus product/service advertised was our services at Hop Skip Media.

We designed a controlled test with one responsive search ad (RSA) sample size per copywriter (human and AI). This format allowed for a comprehensive content comparison across various headlines and descriptions.

Each ad contained 15 headlines and four descriptions, following the best practices for the RSA structure recommended by Google Ads. The ads were then placed on Google search via Google Ads for a duration of eight weeks. We allocated a total budget of $500*.

* We acknowledge that these two factors were limitations in our study and have plans to redo this study in 2024 with a larger budget and longer timeline.

Results: Human Copywriting Beats AI-Generated Ads – Exploring The Numbers In Detail

The results clearly show that human-written ads significantly outperformed AI-generated ones. Let’s delve deeper into the key metrics:

Metric AI-Generated Ads Human-Written Ads
Clicks 26 65
Impressions 713 1,306
CTR 3.65% 4.98%
Average CPC $6.05 $4.85

The human-written ads achieved 45.41% more impressions and 60% more clicks, resulting in a significantly higher CTR of 1.33%.

This suggests that the human-written ad copy resonated more effectively with the target audience, prompting them to engage with the ad at a higher rate.

Furthermore, the human-written ads boasted a lower average cost per click, indicating potentially greater efficiency in acquiring clicks.

These findings highlight the human copywriters’ effectiveness in crafting compelling ad copy that drives clicks and potentially leads to conversions.

Analysis: Why Humans Outperform AI – Unpacking The Reasons Behind The Results

Several factors likely contribute to the observed differences in performance between human-written and AI-generated copy:

1. Understanding The Audience Beyond Demographics

Humans possess innate skills in understanding the target audience’s emotions, needs, and desires.

They can tap into cultural nuances and tailor messaging to resonate on multiple levels, creating a deeper connection with potential customers.

While continuously evolving, AI still struggles with this level of nuanced understanding.

2. The Power Of Creativity And Emotional Appeal

Humans possess greater creativity and can craft messages that evoke emotional responses, humor, or a sense of urgency – all of which can significantly improve ad effectiveness.

AI, while adept at generating various text formats, often struggles with the subtle nuances of language and cultural references that resonate with audiences on an emotional level.

This can lead to generic ad copy lacking the emotional appeal necessary for click-throughs.

3. Training Data Quality And The Evolving Landscape Of AI

The effectiveness of AI-generated content hinges largely on the quality of the training data it is fed.

Limited data or biases within the data can lead to subpar outputs that miss the mark. Additionally, the capabilities of AI tools themselves are still evolving.

While advancements are promising, there’s room for improvement in their ability to replicate human copywriters’ creativity and emotional intelligence.

However, it’s important to acknowledge that AI tools can be valuable assets when used strategically.

By providing them with high-quality training data, in-depth information about the target audience and product/service, and careful human review and editing, they can offer valuable support to human copywriters.

We should also point out that Google’s Gemini (formerly Bard) and other large language models (LLMs) pointing to Google’s platform data were not available at the time of the study, which could be a limiter to Copy AI’s performance with this experiment.

4. The Importance Of Context And Adaptability

Humans excel at adapting their messaging to specific contexts and platforms.

They can tailor ad copy for different demographics and online behavior patterns, and even adjust based on real-time campaign performance data.

While AI is improving in its ability to adapt, it still struggles to replicate the level of flexibility and context awareness that human copywriters possess.

Optimizing The AI Advantage: Tips For Success And Responsible Use

While our study highlights the limitations of AI in crafting truly impactful ad copy, these tools still offer benefits when used strategically as long as you take the following into account to get the most out of them:

1. High-Quality Training Data

Ensure Copy AI or the AI tool of your choice is trained on a comprehensive and diverse dataset of high-quality ad copy relevant to your industry and target audience.

This will feed the AI with the necessary information to generate more relevant and impactful outputs.

2. Detailed Audience And Product/Service Information

Provide the AI tool with as much specific information as possible about your target audience, product/service, and marketing objectives. The more information you provide, the better the AI can tailor its suggestions to your specific needs.

3. Careful Review And Manual Editing

Never rely solely on AI-generated copy. Always review the outputs critically, edit for clarity and emotional appeal, and ensure alignment with your brand voice and messaging.

Additionally, use AI-generated copy as inspiration and a starting point, but don’t hesitate to inject your creativity and expertise to elevate the ad copy truly.

While Google recently introduced generative AI for Performance Max campaigns in the United States, it’s important to note that the rollout is currently limited and will reach other countries later in 2024.

Google rolls out features with a phased approach, allowing them to gather data and refine the feature before making it broadly available.

Also, it’s important to be mindful that Google will likely prioritize and showcase the content it generates through AI during the initial rollout.

This could potentially impact the initial performance data you see for your campaigns, as Google’s AI-generated content might receive more prominent placement compared to the content you’ve manually created.

Because of this, monitoring campaign performance over time is crucial, allowing Google’s AI to learn and adapt while observing how your own manually created content performs.

By keeping these considerations in mind, you can better understand the true potential of generative AI in your Performance Max campaigns.

Ethical Considerations: A Note of Responsibility In The Age Of AI-Generated Content

As with any technology, ethical considerations are paramount when utilizing AI-generated ad copy. Using this technology responsibly is crucial to ensure:

1. Accuracy And Transparency

Always double-check the accuracy of AI-generated information. AI is capable of creating highly convincing fraudulent articles that resemble genuine scientific studies.

Additionally, be transparent with consumers about using AI in your ad creation process if applicable.

2. Avoiding Deception And Manipulation

AI-generated content should never be used to deceive or manipulate consumers. The MIT Technology Review discovered that users are 3% less likely to spot false information in an AI-generated tweet than humans.

Although the credibility gap is small, it is concerning as that gap is likely to grow significantly. Ensure the messaging is clear and truthful and avoids any misleading claims.

3. Respecting User Privacy

Be mindful of user privacy concerns when utilizing AI for ad creation. Ensure any data used for training the AI is collected and used ethically, and in accordance with all relevant data privacy regulations.

Conclusion: The Human Touch Endures – A Look Toward The Future Of Advertising

Though narrow, this study clarifies the broader value of human copywriters in advertising.

Their ability to understand audiences on a deeper level, craft emotionally engaging narratives, and adapt to specific contexts remain unmatched by AI.

While AI continues evolving and offers valuable support when used strategically, the human touch will likely remain crucial in crafting ad copy that carries cultural and sensory nuance, leading to better interactions.

As the field progresses, further research and exploration will be key to understanding how AI can best complement and enhance human creativity in advertising.

Additionally, responsible and ethical use of AI-generated content should remain a top priority as this technology continues to play a growing role in advertising.

More resources: 


Featured Image: Rob Hyrons/Shutterstock

The Best 5 Super Bowl Ads in 2024 (Brands That Got It Right) via @sejournal, @gregjarboe

This year’s Super Bowl was the most-watched program in US television history, with the largest audience for a single-network telecast and 123.7 million viewers across television and streaming platforms.

And that means a big investment in Super Bowl ads from the big brands.

So, which brands used social video sites effectively to amplify their TV commercials during the Big Game? Well, that depends a good deal on their campaign objectives. It also depends on how you measure results.

We look at three popular ad meters, USA TODAY, DAIVID, and SYSTEM1, and their top-ranked Super Bowl Ads.

The Top 5 Super Bowl LVIII Ads From USA TODAY

More than 160,000 people registered to vote in this year’s USA TODAY Ad Meter rankings.

According To USA TODAY,  these were the top five Super Bowl ads:

1. Like a Good Neighbaaa | feat. Arnold Schwarzenegger & Danny DeVito

As the video’s description says,

“Arnold Schwarzenegger is cast to play Agent State Farm in Agent State Farm the movie. There’s just one catch … he can’t quite nail the slogan. Until his sidekick Danny DeVito steps in.”

What you may not know is that State Farm uploaded six variations of its TV spot to social video sites: four to YouTube, one to Facebook, and one to Instagram.

On YouTube, the 4 versions got a total of 46 million views and 51,800 engagements (e.g., likes, comments, and shares), and the one that got the most views and engagements was “Like A Good Neighbaaa – To Be Continued,” which the brand uploaded on February 6 – five days before the Big Game. It got 43.1 million views and 6,400 engagements.

So, putting one of your key players in motion before the snap is not only legal in football but also a savvy move in Super Bowl advertising.

2. Dunkin’ ‘The DunKings’ ft Ben Affleck, Matt Damon, Tom Brady, Jack Harlow, Jennifer Lopez, & Fat Joe

The video’s description says,

“Ben Affleck’s journey to becoming a pop star confirms that anything is possible when you run on Dunkin’. Premiered during Super Bowl LVIII, Ben Affleck debuts “The DunKings,” featuring Matt Damon and Tom Brady.”

What you may not know is that Dunkin’ uploaded 21 variations of its TV commercial to social video sites: 15 to YouTube, 5 to Instagram, and 1 to Facebook. The YouTube variations got a total of 14.7 million views and 68,900 engagements.

The brand uploaded only one of these ahead of the Big Game: “Dunkin’ ‘Acting Lessons’ ft. Ben Affleck & Matt Damon” and it got only 25,300 views and 150 engagements. So, putting a player in motion wasn’t a major factor in this Super Bowl ad’s success.

However, Dunkin’ uploaded 13 variations on February 12: 10 to YouTube, 2 to Instagram, and 1 to Facebook.

So, flooding the zone is not only a football best practice but also a social video best practice on the day after the Super Bowl, when people search for ads they saw the night before – or heard about from their friends, family, and colleagues.

And Dunkin’ should count “Matt Damon Was On A Break From Acting, But Then Christopher Nolan Called,” which The Late Show with Stephen Colbert uploaded on February 14, 2024, as part of the post-event promotion campaign on social video sites – since Colbert held up a photo of the brand’s Super Bowl ad and made jokes about it before talking about the film Oppenheimer.

3. Perfect 10

You may remember Kia’s full-length 2024 commercial for this year’s big game, even though it didn’t feature celebrities. Why? Because we all have that person who has always shown up for us. We want them to see us succeed.

So, seeing how the all-electric, 3-row Kia EV9 SUV powers a special moment for one little girl tapped into one of the 39 emotions digital marketers can use in advertising.

It’s also worth noting that there are four variations of this social video ad: a pre-game teaser, a 30-second version of the Big Game commercial, a 60-second version of the Super Bowl commercial, and a Spanish version uploaded after the Big Game.

All four were uploaded to YouTube, where they got a total of 16.6 million views and 1,800 engagements.

This is akin to the spread formation that puts three wide receivers and a running back on one side of the field. Hey, it works in football – and it also works on social video sites.

4. DON’T FORGET UBER EATS

To remember Uber Eats delivers almost, almost anything, all you have to do is forget something else. Simply make a little room in your brain – like Jennifer Aniston, David Schwimmer, Usher, the Beckhams, and Jelly Roll do. Whatever you forget, just remember Uber Eats gets almost anything.

And just in case you have trouble remembering that message, Uber Eats uploaded 53 videos from January 25 to February 19, 2024: 36 to YouTube and 17 to Instagram. The YouTube videos got a total of 26.7 million views and 28,000 engagements. That’s an average of 743,000 views and 800 engagements per video.

This looks remarkably similar to the old football strategy known as “three yards and a cloud of dust.” Okay, grinding out results still seems to work in social video as well as football.

5. NFL Super Bowl LVIII || Born to Play

Yes, the NFL is a brand. And the brand is building awareness outside the US.

Heck, they’ve already played games in London, Munich, Frankfurt, Toronto, and Mexico City. Later this year, the NFL will play a game in San Paulo, Brazil. And in 2025, NFL players will play a game in Madrid, Spain.

So, why shouldn’t the NFL throw a Hail Mary pass to a young boy from Ghana who discovers that it doesn’t matter where you’re born if you’re born to play football?

Actually, the NFL uploaded six social videos about the boy from Ghana: five to YouTube and one to Facebook. But the YouTube videos – which included a teaser and a couple of behind-the-scenes videos – got a total of only 471,000 views and 4,900 engagements.

This includes just two comments, one of which observes, “What’s delusional about this is thinking that people actually know anything about American football abroad…Ghana is crazy about football already. Actual football.”

So, instead of looking like a Hail Mary pass, this ad may go on to become one of the NFL’s funniest bloopers of all time – if the boy from Ghana grows up to play for his country in the World Cup.

But wait, there’s more!

USA Today not only rated 59 TV commercials that were aired during Super Bowl 2024 but also announced a Replay Review in four categories: Most Comical, Most Inspirational/Heartwarming, Most Nostalgic, and Rookie of the Year.

The award for most comical Super Bowl commercial went to:

BMW USA | Christopher Walken in “Talkin Like Walken” (ft. Usher). As the YouTube video’s description says,

“While some try, they simply can’t. Like there’s only one Christopher Walken, only one Usher, there is only one Ultimate Driving Machine.”

Nevertheless, BMW USA uploaded 11 variations of their Super Bowl commercial to YouTube. Together, they got a total of 10.4 million views and 10,600 engagements.

So, just like the option offense in football gives the quarterback several “options” of how each play will proceed based on the actions of the defense, creating multiple variations of your video content enables you to employ a wide variety of targeting methods to reach specific or niche audiences based on who they are, what they’re interested in, or what content they’re viewing.

The award for most inspirational/heartwarming Super Bowl commercial was given to:

Perfect 10 see above, and also read 7 Brands That Will Inspire You to Create More Awesome Content, which demonstrates that inspiring your target audience isn’t as hard as getting them to laugh out loud.

The winner for Most Nostalgic Super Bowl commercial was:

Dunkin’ ‘The DunKings’ – see above. Also, read Nostalgia Marketing & What We Can Learn From John Lewis Ads, which illustrates that this approach works effectively whether your “football” is spherical instead of an elongated spheroid.

The Award for Rookie of the Year Super Bowl commercial was presented to:

Michael CeraVe

Now, CeraVe was developed with dermatologists, not Michael Cera. But this social video campaign began on January 11, 2024, and CeraVe uploaded 16 videos to 3 platforms: 7 to Instagram, 6 to YouTube, and 3 to Facebook. The YouTube videos got a total of 2.3 million views and 22,100 engagements.

It’s worth noting that USA TODAY’s Replay Ratings have been used in previous years to measure action-packed, dramatic, and informative commercials, but not this year.

Ironically, YouTube AdBlitz tracked all these categories again this year. YouTube AdBlitz also tracked inspirational and sentimental ads as two separate categories. So, it’s unclear why USA TODAY’s Replay Ratings didn’t leverage this data in 2024.

Over the years, I’ve been critical of the methodology used by Ad Meter. I’ve said it:

The Top 5 Super Bowl LVIII Ads From DAIVID

Another alternative Super Bowl ad ranking is DAIVID, a creative effectiveness platform that uses facial coding, eye tracking, and survey responses.

They looked at this year’s Super Bowl ads to see which had the biggest emotional and business impact on viewers. Using this methodology, here are the top five Big Game ads:

1. NFL Super Bowl LVIII || Born to Play

Read above.

2. The Wait Is Over’:60

This video’s description provides the backstory:

“The year is 1972. Popeyes has just opened, and they have some groovy, far-out, and tasty fried chicken. Unfortunately, it will be over fifty years until they will offer chicken wings. Sweet ‘N Spicy, Ghost Pepper, Signature Hot, Honey BBQ, Roasted Garlic Parmesan.

Crispy, juicy, and still decades away from your early seventies taste buds. Faced with this mouth-watering quandary, what would you do? How could you ensure that you would be around to taste these modern marvels? Well, for one man, the answer was simple.

He cryogenically froze himself. And now, the world knows his story. This is that man’s journey to loving that chicken, and those chicken wings, from Popeyes. Of course, for you, the wait is over, too. Because Popeyes finally has wings. What a time to be alive.”

I recognize this play. It’s a delay route! A runner will block the defensive end for a few seconds, then turn around and shuffle toward the quarterback. It’s an effective play in advertising as well as football.

3. DON’T FORGET UBER EATS.”

Since I’ve also analyzed this social video above, what can I add?

Occasionally, using a different methodology can reinforce the original result. In Philadelphia, this play is called the “Tush Push.”

4.CeraVe with Michael Cera…Ve.”

Yes, I analyzed this social video above. However, I hadn’t noticed that an additional video in the campaign had been uploaded to the CeraStan998 channel on YouTube. That’s what people outside of Philadelphia would call a quarterback sneak.

5. “Paramount+ Super Bowl Spot | Sir Patrick Stewart Throws a Hail Arnold | A Mountain of Entertainment”

This video’s description also provides the backstory:

“As the climb up Paramount Mountain continues, Miami Dolphins quarterback Tua Tagovailoa, Patrick Stewart, and Drew Barrymore reach an impasse. While they’re having trouble with their equipment, Patrick realizes there might be another way to take them higher…”

There are two versions of this Super Bowl spot. A two-minute version was uploaded to YouTube on February 1. It got 10.7 million views and 33,200 engagements. Then, a 45-second version was uploaded on February 7. And it got 25,500 views and 16 engagements.

The shorter version was the one that ran as a Super Bowl Commercial. Hey, with 30 seconds of air time costing $7 million, the 45-second spot cost about $10,5 million, while the two-minute version would have cost around $28 million.

But YouTube video ads don’t cost more if they are 2.67 times longer. And any organic views are free. So, the lesson learned when creating social videos is to “go long.”

DAIVID also ranked the most effective Super Bowl brands on TikTok. Skincare brand CeraVe finished in the top spot.

Forrester said,

“CeraVe’s superb use of TikTok to tease its ad with actor Michael Cera gained it the top spot of the TikTok chart. Using a mix of spoof interviews with employees and Cera himself, fake internal announcements and influencer content, the brand created the myth that a crazed Cera was claiming to have developed the product. The content generated a cumulative 5.8m views, maximizing the impact of its Big Game spot.”

By the way, 4,950 US respondents participated in DAIVID’s Big Game study.

So, even though Forrester spells words like “honours” and “maximizing” the way they do in the UK, DAIVID’s methodology tells us which Super Bowl advertisers had the biggest impact on the hearts and minds of American viewers.

The Top 5 Super Bowl LVIII Ads From System1

System1 evaluated this year’s Super Bowl ads with more than 10,000 Americans to determine how well they triggered emotional reactions that drive long-term brand effectiveness as well as short-term sales potential.

Their top five ads for brand effectiveness were:

1. Superior Beach | Michelob ULTRA

Like other video descriptions, this one also provides the backstory:

“Leo Messi walks into a bar and a keg taps, leading to the greatest game ever played. Featuring a shout-out from Jason Sudeikis and an assist from Dan ‘The Man’ Marino – grab an ULTRA and pull up a beach chair. It’s game time.”

Umm, okay. But which game?

Messi is kicking a soccer ball in this ad. Marino throws the ball like he did when he was the quarterback for the Miami Dolphins. Sudeikis reminds us that Coach Ted Lasso’s strategy, which is called Total Football, gives players freedom.

2. REESE’S Cups Big Game Commercial 2024

This video’s description informs us,

“#REESES #GameDay #commercial announces that there will be a big #change to the iconic #REESES Peanut Butter Cups! The #REESESCaramelBigCup which includes #caramel is #outnow.”

Now, it’s also worth noting that Reese’s riotous slapstick ad shows that you don’t have to use celebrities to make an impact. But it did use eight hashtags.

If this seems excessive, consider this: Peyton Manning yelled “Omaha” 44 times during a regular season game in 2014. So, maybe the brand is just calling an audible.

3. Mayo Cat – Hellmann’s Big Game

This video doesn’t have a description. So, what’s the point? Well, Hellmann’s “Mayo Cat” parodies instant stardom while also making a serious point about food waste.

On the other hand, maybe this is an homage to the Dolphins’ legendary “No-Name Defense.”

4. That T-Mobile Home Internet Feeling

Unlike the previous video, this one’s description explains:

“Zach Braff and Donald Faison (are) welcoming Jason Momoa to the neighborhood the best way they know how – with a song and dance 🕺 about T-Mobile Home Internet.”

Or, as the legendary David Ogilvy advised in the 1980s, “When you have nothing to say, sing it.”

5. Lindt LINDOR Life is a Ball

This video doesn’t have a description, either. But Lindt was the highest-ranking debut advertiser, and the chocolate brand’s chilled-out ad featured a Perry Como soundtrack and their familiar Master Chocolatier character.

What does this have to do with the Big Game? I don’t know, it’s a mystery. But why does the NFL allow end zone celebrations that include using the football as a prop, celebrating on the ground and group demonstrations?

System1 also ranked the top five ads for short-term sales potential. They were:

Oreo’s “Twist on it” campaign not only ran a 30-second ad during the second quarter of this year’s Super Bowl, but also uploaded 14 social videos between January 22 and February 12, 2024: a dozen variations to YouTube and 2 to Instagram.

The YouTube videos got a total of 3.8 million views and 4,700 engagements.

The variation with the most views was 1:42 long. Yeah, you know this play. Go long.

  • 5th: Like a Good Neighbaaa

“It’s no surprise brands are trying to fit as much into their airtime as possible with loads of celebrities and blink-and-you’ll-miss-it scenes,” said Jon Evans, Chief Customer Officer, System1. “But these results show that the winning brands on game night take a more focused approach.

“They execute simple ideas brilliantly, tell great stories, use celebrities and brand assets wisely, and never forget to entertain,” he added.

How Should Brands Measure The Effectiveness Of Their Super Bowl Ads?

Measuring the effectiveness of a Super Bowl ad isn’t easy, especially considering the high stakes and unique aspects of the event. But here are 12 key areas that brands should consider to create effective ads:

Before The Game

  • Set clear goals: Define what success looks like. As I said in How To Make A Video Go Viral, the odds of your video going viral are about 1 in 1,000, which are also the odds of cracking open an egg with a double yolk. Instead, you should prioritize concrete objectives like raising brand awareness, increasing purchase intent, or driving website traffic.
  • Create your brand strategy: Understand previous content performance, your brand’s personality, and what’s resonating with your target audience.
  • Use pre-testing: Utilize surveys, focus groups, and other research methods to gauge audience reception to different creative concepts before investing tons of money in production.

Create Effective Ads

  • Tell good stories. According to a Google/Talk Shoppe study, 94% of viewers say good content tells a good story, while 92% of them say good content is produced with thought and effort.
  • Make it emotionally resonant. According to the same study, 85% of viewers say good content makes them feel something emotionally.
  • Keep it relevant. Finally, the study found that 80% of people say they are more open to advertising or branded content when a piece of content is relevant to the viewer.

During And After The Game

  • Measure social media engagement: Use the best social media metrics across platforms to gauge the real active engagement of users with your social videos: conversation (comments), amplification (shares), applause (likes), and economic value (conversion value).
  • Compare brand lift surveys: Conduct a brand lift study, which measures ad recall, brand awareness, consideration, favorability, and purchase intent of a group of people who saw your ads and those who didn’t, or simply compare pre- and post-game surveys.
  • Track website traffic, leads, and sales: Use Google Analytics 4 to measure new users, event count, and conversions, including engaged-view conversions (EVCs), which indicate that viewers watched a YouTube video for at least 10 seconds and then converted on your website or app within 3 days of viewing the video.

Additional Considerations

  • Track earned media coverage: Track news articles, blog posts, and social media mentions that discuss your Big Game ad organically, indicating broader impact.
  • Employ social listening tools: Analyze online conversations to understand audience perceptions, identify key themes, and address any negative sentiments quickly.
  • Use creative effectiveness platforms: Instead of using Ad Meter, which was created in 1989, use a creative effectiveness platform like DAIVID or System1 to determine how well Super Bowl ads triggered emotional reactions that have been proven to drive both short-term sales and long-term brand effectiveness.

Remember, no single metric paints the full picture.

Utilize a combination of quantitative and qualitative methods to gain a holistic understanding of your Super Bowl ad’s effectiveness, and don’t be afraid to dig deeper beyond just the immediate buzz.

How Should Brands Adjust Their Social Video Strategy For 2025?

Even if CTV plays a larger role in the Super Bowl, your social video strategy shouldn’t solely focus on CTV itself.

Remember, social media provides a vital launchpad and companion throughout the campaign:

Pre-Super Bowl Buzz

  • Teaser campaigns: Use social video snippets to build anticipation for your CTV ad, creating excitement and generating buzz before the big game.
  • Behind-the-scenes access: Share exclusive clips or insights into the making of your CTV ad, humanizing your brand and fostering connection.
  • Partner with influencers: Collaborate with creators relevant to your audience and the Super Bowl to promote your campaign and drive viewership.

During the Super Bowl

  • Live reactions and commentary: Encourage real-time engagement by sharing reactions to your CTV ad on social media, responding to comments, and creating interactive polls or quizzes.
  • User-generated content: Incentivize viewers to share their reactions to your CTV ad on social media using a branded hashtag, creating a community around your campaign.
  • Extend the conversation: Use social media to amplify key messages from your CTV ad, answer questions, and offer exclusive content or deals related to the ad.

Post-Super Bowl Follow-up

  • Highlight key metrics and successes: Share performance data from your CTV ad campaign on social media, showcasing its reach and impact.
  • Offer post-game content: Create social video content that expands on the themes or story presented in your CTV ad, providing additional value to viewers.
  • Continue the conversation: Keep the momentum going by engaging with viewers on social media, answering questions, and fostering brand loyalty.

Remember

  • Align your social video content with your CTV ad: Ensure a cohesive message and visual style across both platforms for seamless brand recognition.
  • Leverage social media analytics: Track performance metrics like engagement, reach, and sentiment to understand what resonates with your audience and refine your strategy.
  • Optimize for different platforms: Tailor your social video content for each platform’s specific audiences and formats.

By using social media as a launchpad, companion, and follow-up tool, you can maximize the impact of your CTV ad during the Super Bowl and beyond.

Disclaimer: All statistics above not linked are from a gated Tubular Labs report.

More resources: 


Featured Image: Gatot Adri/Shutterstock

Paid Media Marketing In 2024: 7 Changes Marketers Should Make via @sejournal, @brookeosmundson

If you fail to incorporate this part, you run the risk of targeting the wrong sector of people, ultimately throwing money down the proverbial drain.

However, if you retarget and refresh your approach, you’re bound to find a dynamic audience that correlates with your vision.

In the end, audience management alone can be worth its weight in gold.

4. Prepare For Video Content Dominance

You’ve likely heard this phrase before in marketing: content is king.

With a slight tweak for 2024, the new hot phrase should be: video content is king.

Not only is video taking over social platforms like TikTok, Instagram, and Snapchat, but it’s also asserting its dominance in YouTube Ads. YouTube Shorts, the platform’s short-form video offering, is booming.

With this new form of video comes a new ad format: vertical video ads.

Not only should marketers focus on video marketing in general – 2024 is the year to get more sophisticated with video strategy.

Marketers should prioritize creating engaging and high-quality video content that’s appropriate for each platform on which it will be delivered.

If the thought of creating video content for multiple platforms scares you, just remember that a little goes a long way.

Start by creating evergreen content about your brand and test those with different lengths.

These can be used and recycled on multiple platforms and can be used for organic and paid video content simultaneously.

Just remember to create a variety so that your users don’t see the same message or content on the same platforms, which can reduce the effectiveness of video marketing.

5. Don’t Sleep On Microsoft Ads

Microsoft Ads continues to enhance its advertising platform year after year.

Not only does it have many of the same coveted features as Google Ads, but it has added features that are unique to the platform.

As a marketing professional, your brand will surely benefit from digging into it more in 2024.

Some of the most notable updates Microsoft Ads launched in the last twelve months include:

  • Video and CTV ads: Microsoft unveiled these new ad types on its platform in September of 2023. Advertisers can choose from online video ads or connected TV ads that are non-skippable while a user is streaming content. This gives advertisers big and small a leg up on what once used to be a very complicated process of buying TV ads.
  • Three new generative AI solutions: Also announced in September 2023, Microsoft came out with three new AI features to help grow and scale. These include Compare & Decide ads, ads for Chat API, and Copilot campaign creation.
  • Data-driven attribution reporting: Gone are the days of last-click measurement! Microsoft Ads enhanced its UET tagging solution and implemented data-driven attributing modeling. It uses machine learning to calculate the actual contributions of each ad interaction.

While Microsoft still holds a lower share of the available search engines, just remember that you’re leaving a whole slew of potential customers behind by not considering this underestimated ad platform.

6. Focus On Optimizing The User Experience

Between a mix of shorter human attention spans and limited marketing budgets, every interaction and website experience counts.

If you find that your pre-sale metrics are favorable – such as high engagement or high CTR – but never result in a sale, you likely don’t have an ad problem. You have a user experience problem.

In 2024, consumers expect more from brands, especially if they’re spending their hard-earned money with that company.

Ask yourself, when was the last time you sat down and went through your website’s checkout process through the lens of a customer?

If you’re not sure where to start on optimizing your website experience for users, here are some ideas to get you started:

  • Use tools like Hot Jar or User Testing to get real-life analytics of how your customers are interacting and what their pain points are.
  • Review the website landscape on desktop and mobile. While this may be a no-brainer, many websites still forget to optimize for mobile!
  • Make sure that any relevant call-to-actions (CTAs) are above the fold – yes, on mobile, too!
  • Check your site speed.

These are items that should continuously be monitored and not a “set and forget,” which unfortunately happens quite a bit.

Optimizing the website user experience can have a positive impact on those paid media campaigns and can make those dollars go further in the future.

7. Use AI Tools To Your Advantage

Let’s face it: Machine learning and AI aren’t going anywhere.

For marketing leaders, 2024 really is the time to lean into its advantages instead of running away from the inevitable advances.

It’s not a question of whether to use AI or not. It’s a matter of how to use AI to your advantage.

While companies are tightening their budgets and scaling back staff, PPC marketers are constantly being asked to do more with less.

This is where AI comes in.

In fact, using AI can strengthen your ROI for paid media campaigns of all kinds (whatever channel you prefer).

Just make sure you don’t sacrifice your brand’s personality for a little efficiency.

One way you can do this is with Google’s generated AI assets (currently in beta). Using its Gemini-powered AI solution, the tool allows for more streamlined campaign creation and generated ad assets, including images, headlines, and descriptions for ads, and more.

Additionally, you’re likely already using one of Google’s Smart Bidding strategies to automate the bidding process.

With a combination of creativity and machine learning, your ads have the potential to go farther than ever before.

Your 2024 Plan Should Not Be Static

If the past year(s) have taught us anything in marketing, it’s to be fluid.

In some cases, tactics that used to be tried and true are now more volatile than ever.

Take advantage of advances in AI to boost your strategic advantage, and keep in mind platforms that you’ve typically shied away from – the time may come to incorporate them into your 2024 strategy.

What changes are you most excited to try this year?

More resources:


Featured Image: Sutthiphong Chandaeng/Shutterstock

Smart Paid Strategy: 4 Tips To Save You $4K In Monthly Ad Spend via @sejournal, @CallRail

As a marketing agency, the bottom line for your clients comes down to how well you’re managing their budget.

No one likes the idea of wasted ad spend, but often, it can be hard to tell which funds are actually being put to good use.

Even when a campaign is successful, it’s important to understand which tactics are more effective than others.

How do you determine which platforms are generating the most quality leads for your clients? And how do you prove it?

With the right tools at your disposal, you can remove the guesswork from your marketing strategy and analyze performance more efficiently.

The key is to find out exactly what’s working and what’s not so you know where to focus your ad spend moving forward.

After all, a simple shift in budget allocation could ultimately save you thousands of dollars.

So, how can you optimize your marketing strategy and trim the unnecessary fat in your budget?

Let’s explore the top tools and tactics you can use to reduce your cost per lead and boost ROI this year.

Tip 1: Get A Strong Understanding Of Your True, Granular ROI

One of the biggest problems agency marketers face is limited insights, which can greatly impact decision-making.

Without the full picture of your marketing performance, it can be difficult to identify your top-performing – as well as underperforming – channels.

This was the challenge for shared workspace management and consulting firm Workspace Strategies.

However, with the right tracking and recording tools, they were able to gain valuable performance insights and pivot their strategy to eliminate wasted ad spend – ultimately saving them $1,000 per month!

So how’d they pull this off? Let’s dig deeper into how the firm was able to prove the true ROI for its campaigns.

The Downside Of Using Multi-Channel Advertising

The bigger a brand’s digital footprint, the more successful it’ll be, right? – Well, not necessarily.

Although it’s important to expand your online presence, there is such a thing as overdoing it.

It’s one thing to market on multiple online platforms, but how can you tell whether they actually bring value to your business?

Workspace Strategies was utilizing Google Ads, as well as various social media platforms to maintain the occupancy rates at their managed workspaces.

Jason, the firm’s Director of Operations, suspected that some of these channels were generating more leads than others.

However, he struggled to prove which marketing channels truly drive results.

Tracking & Optimizing For Maximum Campaign Success

The solution for Workspace Strategies, in this case, was simple: They were able to track and optimize their campaigns more effectively with Call Tracking by CallRail.

With this advanced tool, the firm was able to attribute every one of their leads to a specific channel, which helped them remove marketing spend from ineffective social platforms.

“When you’re making decisions about how to allocate your marketing budget, proof of ROI is everything. We got proof with CallRail.”

– Jason Tiemeier, Director of Operations at Workspace Strategies

Read the full case study to learn more about Workspace Strategies’ success.

How To Uncover Your Highest ROI Channel

With 360° data, you can:

  • See which sources and keywords are generating high-quality leads.
  • Pinpoint which paid ad campaigns are driving the most calls for your business.
  • Improve customer service using Call Recording to identify opportunities for staff training and coaching.
  • Speed up sales and drive ROI more efficiently.

If you’re ready to prove – and improve – the value of your marketing tactics, it’s time to add CallRail’s Call Tracking to your marketing tech stack.

Tip 2: Expand Your Datasets Outside Of Google Analytics 4

If you’re a business with multiple locations, tools like Google Analytics 4 may only provide you with a partial picture of your marketing ROI.

But what if you need to track the source of leads who contact your business by phone?

As businesses increasingly rely on phone calls as a valuable touchpoint for customer interactions, diversifying your datasets is even more important.

The Limitations Of GA4

While Google Analytics 4 certainly has its benefits, it also has its share of limitations.

Some of the most notable challenges include:

  • Complex data migration.
  • A new reporting interface.
  • Fewer attribution models.
  • Limited data collection.

For Workspace Strategies, the limited data Google Analytics provided made things particularly difficult, as it painted an incomplete picture of user interactions and behavior.

However, with Call Recording by CallRail they were able to collect valuable customer insights and close more sales.

How To Improve Customer Interactions With Call Monitoring

Sometimes, the problem with businesses simply lies in how they’re interacting with their customers – anything from excessively long phone calls to weak sales pitches could end up costing them conversions.

For instance, when Jason of Workspace Strategies started monitoring recorded phone conversations with incoming leads in CallRail, he uncovered some missteps made by staff members while trying to close sales.

As a result, the firm was able to quickly incorporate these findings into staff coaching and training.

Find out more about how Workspace Strategies identified and corrected their client-customer communication gaps.

Tip 3: Boost Campaign Results With AI-Enhanced Call Data Analysis

Often, businesses that receive a high volume of inbound phone calls through their marketing campaigns struggle to qualify those leads efficiently and accurately.

However, trying to outsource this task can be expensive and drive up the overall cost per lead.

For example, digital marketing agency Wit Digital dealt with inaccurate and expensive lead qualification, with their cost per lead sitting well above the industry average.

To resolve this, they powered up Call Tracking with CallRail’s Conversation Intelligence software.

As a result, Wit Digital is now saving up to $4,000 per month with a 64% lower cost per lead.

Learn more about how the agency benefited from CallRail in the full case study.

How To Use AI To Unlock The Data Within Your Calls

Conversation Intelligence uses AI technology to analyze your calls and turn your conversations into easy-to-act-on insights.

This advanced technology can:

  • Automatically record and transcribe all of your phone calls with near human-level accuracy, so you can easily refine keyword lists for agency clients.
  • Easily spot keywords and phrases in every call for automated insights and analytics.
  • Define rules to classify calls automatically when specific conversation criteria are met.

“With Conversation Intelligence, I have new insights into what’s working in our campaigns and what’s not. Sometimes even a simple word change can make all the difference.”

Ryan Cook, Director of Client Strategy at Wit Digital

Automate Your Analysis & Achieve Higher Accuracy

With Conversation Intelligence, you get more accurate:

  • Keyword spotting.
  • Auto-tagging and lead qualification.
  • Sentiment analysis.

Plus, you can automatically filter and categorize your phone calls – for instance, if a call from a first-time caller lasts more than 60 seconds, you’ll know it’s very likely a qualified lead and can have it automatically categorized as such.

By removing the need to manually listen to calls and categorize them, Wit Digital was able to stop overpaying vendors to analyze their call data.

Wit Digital is now getting a better return on its own marketing efforts and retaining more customers as they too get better ROI on their pay-per-click campaigns.

And now, CallRail’s new multi-language transcriptions can even help agencies overcome language barriers between clients and their customers, regardless of their native tongue.

Ready to automate your data analysis and boost your campaign results? Try CallRail’s Conversation Intelligence free for 14 days.

Tip 4: Consolidate Your Marketing Data & Streamline Your Process

Sometimes, the hassle of navigating between multiple platforms can be overwhelming.

Amazon Non-Endemic Display: What Is It & Why Should You Care? via @sejournal, @navahf

Amazon, a name virtually synonymous with online retail, is now opening its doors to lead generation sectors.

It offers the chance to leverage unparalleled audience targeting capabilities.

Currently, the platform offers display-only advertising campaigns – but even with this limitation, it provides substantial opportunities for businesses to engage with potential customers.

In this article, we aim to explore the process of setting up advertisements on Amazon, their distinctiveness in today’s privacy-centric digital environment, and how they are transforming advertising strategies across various channels.

Please note that Amazon’s non-endemic advertising channel is still in its beta phase. We plan to keep this article updated as new features and information become available.

Understanding Amazon’s Non-Endemic Ads

Amazon’s non-endemic advertising allows businesses not selling directly on Amazon, such as lead generation advertisers, to target Amazon’s user base. The ad channel currently supports the following sectors:

  • Travel.
  • Automotive.
  • Local Services.
  • Restaurants.
  • Education.

Advertisers set their bid levels at the audience level and combine them with creative assets at the campaign level, ensuring that bids do not exceed half of their daily budget.

Targeted audiences work on an “or” basis, allowing for broader reach.

amazon limits bids to 50% of daily budgetScreenshot from Amazon, January 2024

When targeting Amazon’s audience for non-Amazon sellers, let’s say you select “Users using Amazon Garage” and “Mazda car enthusiasts.”

You will place a bid for each audience, and your campaign can target either group – not just users who fit into both categories.

It’s recommended to add multiple audiences to a single ad group only if you’re comfortable with all of them seeing the same ad. Otherwise, splitting them into different ad groups might be more effective.

Amazon also provides a market share preview of your audience, giving an overall number rather than a forecast based on your set budget.

This metric is particularly useful as it offers a clearer picture of the potential market you can reach.

amazon ads on imdbScreenshot from IMDB, January 2024

These advertisements appear not only on Amazon but also across its third-party network, including platforms like Twitch and IMDB.

Advertisers can choose between cost per click (CPC) or cost per thousand impressions (vCPM) payment models.

From our experience, CPC suits those aiming for actual engagement, while vCPM might be better for those focused on brand visibility.

As of now, location targeting on Amazon is somewhat limited, but you can still target individuals, cities, states, or entire countries, with this service, currently exclusive to the US market.

It’s crucial to undergo and complete Amazon’s mandatory verification process to protect both advertisers and consumers.

Why This Channel Is Intriguing

For brands traditionally focused on Google or paid social lead generation, Amazon’s approach might seem unconventional.

At the core of Amazon’s advertising strength is its audience. In an era where privacy is paramount, Amazon has innovated to keep its audience targeting robust yet privacy-compliant.

Amazon’s platform provides in-depth insights into audience behaviors without targeting specific individuals, focusing instead on detailed group characteristics.

These can be based on product views, interactions with Amazon technologies or subsidiaries (like Whole Foods), and purchasing patterns.

Google Ads and Meta Ads can mislabel some sectors, and brands might find an easier time on Amazon.

For example, advertisers mentioning “no credit required” are sometimes incorrectly tagged as financial services, which can be an issue in the automotive sector.

Also, local services that blur the lines, like legal or wellness services, might find it easier to target appropriate audiences on Amazon due to its product-focused approach versus the idea-centric targeting on Google or Meta.

Amazon ads should be considered as part of an incremental advertising strategy.

If you’re allocating a portion of your budget for experimental campaigns, Amazon’s advertising platform is worth exploring, especially if you’re looking to balance your spending on visual content campaigns and target more strategically.

Setting Up Amazon Campaigns

The first crucial step in setting up an Amazon campaign is clearing the verification process.

Once that’s out of the way, the remaining steps are relatively straightforward. Registration should be done using the official legal name of your company.

If you’re setting up an account for a client, ensure they provide payment information in a timely manner. The campaign cannot start without this information.

The focus of campaign preparation involves selecting your audience and creating your ads. You can use Shutterstock images or upload your own for the creative component.

However, keep in mind the limited editing capabilities on the platform. Part of your ad creation will involve crafting text similar to a Google Display headline, capped at 90 characters.

After preparing your creative elements, you can select your audiences either manually or via search. Note that you can’t add them to your campaign or receive audience size forecasts if your bid is more than 50% of your daily budget.

Campaigns can be tailored to target leads (the only conversion event currently available), views, or clicks, with the choice influencing whether you opt for CPC or vCPM.

Why Non-Amazon Sellers Should Consider Amazon Ads

Amazon has cultivated one of the most robust audience pools available.

Although the campaigns are currently limited to display formats, they offer significant opportunities for reaching specific, sometimes hard-to-reach, audience segments.

The most promising opportunities lie in the automotive sector, particularly with Amazon Garage integration, and local services that can leverage Amazon’s insights into product purchasing patterns.

Between the extremely accessible auction prices and robust targeting, Amazon non-endemic display is a no-brainer to add to testing budgets.

More resources: 


Featured Image: vijay0401/Shutterstock

Google Updating Cryptocurrency Advertising Policy For 2024 via @sejournal, @martinibuster

Google published an announcement of upcoming changes to their cryptocurrency advertising policies and advises advertisers to make themselves aware of the changes and prepare to be in compliance with the new requirements.

The upcoming updates are to Google’s Cryptocurrencies and related products policy for the advertisement of Cryptocurrency Coin Trusts. The changes are set to take effect on January 29th, 2024.

Cryptocurrency Coin Trusts are financial products that enable investors to trade shares in trusts holding substantial amounts of digital currency. These trusts provide investors with equity in cryptocurrencies without having direct ownership. They are also an option for creating a more diversified portfolio.

The policy updates by Google that are coming in 2024 aim to describe the scope and requirements for the advertisement of Cryptocurrency Coin Trusts. Advertisers targeting the United States will be able to promote these products and services as long as they abide by specific policies outlined in the updated requirements and that they also obtain certification from Google.

The updated policy changes are not limited to the United States. They will apply globally to all accounts advertising Cryptocurrency Coin Trusts.

Google’s announcement also reminded advertisers of their obligation for compliance to local laws in the areas where the ads are targeted.

Google’s approach for violations of the new policy will be to first give a warning before imposing an account suspension.

Advertisers that fail to comply with the updated policy will receive a warning at least seven days before a potential account suspension. This time period provides advertisers with an opportunity to fix non-compliance issues and to get back into compliance with the revised guidelines.

Advertisers are encouraged to refer to Google’s documentation on “About restricted financial products certification.”

The deadline for the change in policy is January 29th, 2024. Cryptocurrency Coin Trusts advertisers will need to pay close attention to the updated policies in order to ensure compliance.

Read Google’s announcement:

Updates to Cryptocurrencies and related products policy (December 2023)