7 Ways AI Took My Job [To The Next Level] via @sejournal, @CallRail
With AI-powered call attribution, you can gain valuable insights into which channels are driving the most conversions.
How Call Attribution Works
- Step 1: Assign – Select unique call tracking numbers to assign to each campaign or listing.
- Step 2: Track – Potential customers see your ad or listing and call the associated phone number.
- Step 3: Forward –The calls ring directly into your main business phone, regardless of which number they use.
- Step 4: Analyze – Because they used one of your tracking numbers, you instantly know which ad or campaign inspired them to call.
With AI-powered call tracking, gone are the days of wondering how your digital marketing efforts are tied to high-value inbound calls.
For agencies, this helps prove the real value of your services and extend the life of your client relationships.
2. AI Can Help You Save Time On Manually Reviewing Calls
Listening to and analyzing phone calls manually can be time-consuming and inefficient for agencies.
However, it’s an important part of understanding the customer experience and sales team performance.
With AI-powered call analysis tools, you get quality, keyword-tagged transcriptions with near-human-level accuracy.
Not only can this technology help you save over 50% of the time spent listening to phone calls, but it can also help you deliver actionable recommendations to clients and drive better results.
Conversation Intelligence, for instance, is trained on over 1.1M hours of voice data and enables real-time analysis for instantaneous results.
This advanced tool provides opportunities for you to improve your strategy through the following granular insights:
- Spotting disparities in the industry-specific lingo your sales team uses, compared to the lingo your prospects are using to describe their business challenges and goals.
- Identifying trends or gaps in your service offerings based on what your prospects are asking for.
- Identifying frequently asked questions and other important topics to address through content marketing.
- Setting goals for lead qualification — not just the quantity of leads generated for your business.
Conversational AI is perfectly suited to summarize the content of long conversations – however, the call summaries still require a human to read them and determine the main takeaways.
But if you work in a bustling small business, it’s unlikely you’d have the bandwidth for tasks such as call transcription, summaries, keyword spotting, or trend analysis.
Rather than displacing human labor, conversational AI is assisting businesses in taking on tasks that may have been overlooked and leveraging data that would otherwise remain untapped.
3. AI Can Help You Lower Cost Per Lead / Save Money On Tools & Ad Spend
Ever wonder why certain campaigns take off while others fall flat? It’s all in the data!
Even failed campaigns can offer invaluable insights into your client’s audience and messaging.
But if you can’t spot the underperformers quickly enough, you risk wasting your ad budget on ineffective tactics.
The quicker you can identify what’s working and what’s not, the quicker you can pivot and adjust your marketing strategy.
With AI-powered tools, agencies can access instant insights that enable them to reduce wasteful spending and improve overall campaign efficiency.
How To Deliver More Value With AI
- Make a bigger impact in less time: AI-powered technology creates a force multiplier within your agency, allowing you to make more of an impact with the same level of inputs you’re already using.
- Unlock actionable insights from call data: AI is revolutionizing the way companies leverage call data by enabling them to gain insights at scale. As a result, businesses can increase their ROI and deliver greater value to their clients by analyzing hundreds of calls efficiently.
- Foster alignment with data-driven strategies: By analyzing customer conversations with AI, businesses can align their marketing strategy with data-driven recommendations, enhancing overall coherence. Additionally, the ability to create triggers based on specific phrases enables automated analysis and reporting, further streamlining the alignment process.
- Drive effectiveness with rapid insights: Leveraging Conversation Intelligence enables agencies to deliver better insights faster, increase conversion rates, refine keyword strategies, and develop robust reporting capabilities.
With the right AI-powered tools, you can access the insights you need to ensure maximum ROI for your clients.
4. AI Can Help You Improve Overall Agency Efficiency
Are you spending too much valuable time on tasks that produce minimal results?
Many agencies find themselves bogged down by routine, administrative tasks that don’t contribute much to their bottom line.
But with AI automation, agencies can streamline their operations and redirect their energy towards more strategic endeavors.
From email scheduling and social media posting to data entry and report generation, AI can handle a wide array of tasks with precision and efficiency – giving you time to focus on high-impact activities that drive growth and deliver tangible results.
Ways Your Business Can Benefit From Automation
- Automatically transcribe your calls to boost close rates: See how your team is handling difficult objections and ensure that they’re delivering your businessʼ value proposition in an effective manner.
- Score calls based on quality and opportunity: Take the time-consuming work out of scoring your calls and determine which campaigns drive the best calls to your business.
- Classify calls by your set criteria: Qualify, score, tag, or assign a value to the leads that meet your criteria, automatically.
- Automatically redact sensitive information: Protect your customers by removing billing or personal information. Keep your data safe and secure through complete HIPAA compliance.
- Monitor your teamsʼ performance: Use Conversation Intelligence as a valuable sales training tool to ensure your team doesn’t miss any key messaging marks.
- Know your customersʼ needs: Identify conversation trends in your phone calls and stay privy to evolving customer needs.
- Improve your digital marketing strategy: Use AI-powered insights to inform your digital marketing strategy and boost your online presence.
By automating mundane tasks, agencies can optimize workflows, increase productivity, and improve efficiency across the board.
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Rather than fearing AI, the future belongs to those who embrace it.
By strategically combining human creativity with artificial intelligence, you can unlock capabilities that transcend what either could achieve alone.
Want to discover even more ways to level up your agency with AI?
